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Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

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3 outdoor pools, pool umbrellas, sun loungers
Property video
On the beach, sun loungers, beach umbrellas, beach towels
A restaurant with tables set for dining, a staircase, and a view of the ocean.
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Punta de Mita km. 11.5, Punta de Mita, NAY, 63734
  • Place, Punta de Mita Sea Pool
    ‪1 min drive‬
  • Place, Destiladeras Beach
    ‪9 min drive‬
  • Place, Punta de Mita Beach
    ‪12 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪45 min drive‬

Room options

View all photos for Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

1 bedroom, premium bedding, memory foam beds, minibar

Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

9.2 out of 10
Wonderful
(44 reviews)
  • Garden view
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Garden View Single Use

1 bedroom, premium bedding, memory foam beds, minibar

Family Selection Junior Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 1
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory foam beds, minibar

Suite Superior with Garden View

  • Garden view
  • 409 sq ft
  • Sleeps 4
  • Free WiFi

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9.0 out of 10, Wonderful, 574 reviews
$273 nightly
The price is $325
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Total with taxes and fees
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About the neighborhood

Punta de Mita

Located within a 5-minute walk of Punta de Mita Sea Pool, Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is within 2 miles (3 km) of Destiladeras Beach. This 95-room, 5-star property has 3 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Punta de Mita Sea Pool - 1 min drive - 0.2 miles
  • Destiladeras Beach - 9 min drive - 1.7 miles
  • Punta de Mita Beach - 12 min drive - 4.3 miles
  • Punta Mita Golf Course - 16 min drive - 6.0 miles
  • El Anclote Beach - 16 min drive - 6.0 miles

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 40 min drive

Restaurants

  • ‪Iberostar Selection Playa Mita - ‬11 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min walk
  • ‪buffet El nopal - Iberostar playa mita premium gol - ‬11 min drive
  • ‪Restaurant La Terraza - ‬5 min walk
  • ‪Market Cafe Secrets Bahia Mita - ‬9 min walk

About this property

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 42-inch flat-screen TVs. Memory foam beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Indoor private hot tubs, furnished balconies, and dining areas are also standard. Change of towels is available on request.
An outdoor tennis court and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1999
  • Colonial architecture
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive

Frequently asked questions

Are there all-inclusive options at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive on Jun 13, 2026 start from $406, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive provides free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What can I see near Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

This property is located in Punta de Mita, just steps from Punta de Mita Sea Pool. You'll also find Punta de Mita Beach and Destiladeras Beach within a short drive.

Will I be able to park at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is a spa located at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, Thai massages, Ayurvedic treatments, and reflexology.

Are there luxury amenities available at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, beachside massages, and a restaurant at this property.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive include a casino at the property?

No, Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive doesn't have a casino.

Is there an indoor pool at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive good for couples?

This beachfront property offers many amenities for couples, including a private indoor hot tub as well as a beach bar and a restaurant.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a hot tub?

No, but guests can enjoy a sauna at this property.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a restaurant that serves breakfast?

Yes, Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive serves free buffet breakfast each morning from its restaurant.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have connecting rooms available?

No, there aren't connecting guestrooms at this property.

What is the closest airport to Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

The closest major airport to Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR), which is about 14.4 mi away.

Can I book a room with a balcony at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yes, every guestroom at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive comes with a furnished balcony and some offer garden views.

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 193 out of 339 reviews
Rating 8 - Good. 93 out of 339 reviews
Rating 6 - Okay. 30 out of 339 reviews
Rating 4 - Poor. 10 out of 339 reviews
Rating 2 - Terrible. 13 out of 339 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Suzanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Overall layout of the resort The way the staff wanted your stay to be wonderful
Stayed 6 nights in Feb 2026

8/10 Good

Rahul Gopinathan Pillai

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, excellent food, and great pools. Most of the staff were very courteous. However, a few were quite pushy about getting me to sign up for the travel club, and on a couple of occasions I did not receive the correct amount when exchanging for smaller bills. I caught it once, but missed it another time. It wasn’t a significant amount, so I’m not too concerned.
Stayed 5 nights in Feb 2026

8/10 Good

Jakeson po wang

Liked: Cleanliness, amenities
Great stay overall. Food was good. Service was great! Our Family Butler Josue was absolutely fantastic!
Stayed 7 nights in Feb 2026

10/10 Excellent

Kelsey

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time staying at this resort in the Family Selection with a large group and lots of kids, and both visits were excellent. A huge part of that is thanks to Josue, who truly went above and beyond to make sure we had everything we needed for a wonderful stay. The Nest is fantastic, and Carlos at the pool was an absolute joy every single day—his energy and care made our experience exceptional. The pool bar bartenders were also consistently fantastic. We will absolutely be back, largely because of the outstanding service from Josue, Carlos, and the incredible bar team.
Stayed 7 nights in Feb 2026

8/10 Good

Carly

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Rooms were clean and staff were very friendly
Stayed 8 nights in Dec 2025

10/10 Excellent

Agnes

Liked: Cleanliness, amenities, property conditions & facilities
Clean, very helpful staff, tons of activities for the kids
Stayed 9 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
We’ve been to many resorts over the last few years, and this was our first time staying in Family Selection. It quickly became our favorite—not because the resort itself is wildly different from others, but because the service was truly exceptional. A huge part of that was Josue and Isáias. From before we arrived to the moment we said goodbye, they were on top of everything we needed and made the entire trip feel effortless. Their attention, kindness, and consistency turned what could’ve been “just another resort vacation” into the best experience we’ve had. We can’t wait to come back—mainly because of them. Thank you again Josue and Isáiah!
Stayed 4 nights in Jan 2026

10/10 Excellent

Daniel Michael

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value and amenities offered at an affordable price.
Stayed 7 nights in Jan 2026

8/10 Good

Maye

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is incredible. Kid-friendly resort with lots of activities. Food was a little lacking in variety and quality but overall we had a great stay.
Stayed 6 nights in Dec 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The family area was perfect. We have a child with food allergies and they accomodated all of our needs. A great resort.
Stayed 7 nights in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Our family of 6 had a wonderful week! We had three different rooms, all in Family Selection. In my opinion it's definitely worth the extra money to stay in Family Selection. Check in is so simple as this section has its own entrance/ lobby. You are provided with your own family butler, who can answer any questions, call bell boys, make dinner reservations for you, or arrange a taxi to wherever you may want to go (we actually ubered quite a bit it's much cheaper). Family selection has its own pool, which we didn't use much but the snack bar and restaurant right there are great. We found the main pool to be a lot more fun - get seats early or you won't have one all day! Rooms are great and actually quite spacious. The beach is gorgeous, there's a swimmable area which is nice and many tide pools surrounding which we loved to be able to see all the sea creatures. The bar down on the beach is very convenient. The food - for an all inclusive the food is very good. We especially liked the Nest and Portofino. We didn't get to try Adelita or Bamboo since we wanted to eat in town a few times. The kids LOVED the 24/7 room service as well as the Xtra Time sports bar. They have a a kids area with Xbox, pool , ping Also basketball court and pickleball / tennis. What really sets this resort apart is the customer service - it's truly top notch . All of the staff are fantastic and go out of their way to be friendly. Beautiful grounds .
Stayed 6 nights in Dec 2025

8/10 Good

Mustafa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, the hosts Moses and Jouse.
Stayed 7 nights in Dec 2025

8/10 Good

Suneel, Flower Mound

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Staff seems courteous
Stayed 5 nights in Dec 2025

10/10 Excellent

Melody

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING stood out! Above all, the staff -- the family buttlers. Starting even before the trip started - our family "Buttler" contacted us way in advance, asked for some info and by the we arrived we were greeted with a totally customized welcome package. The kind, probative service continued until the moment we left the resort. Absolutely recommended.
Stayed 5 nights in Dec 2025

8/10 Good

Mengjun

Liked: Cleanliness
Stayed 6 nights in Dec 2025

10/10 Excellent

Melanie

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay at family selection. Highly recommend the family selection side in stead of grand palladium. We had a butler, Elliott, who was amazing and he went above and beyond to ensure all of our needs were met. The pool server, Carlos, was one of the hardest working person I have ever met. He made our pool days fantastic by ensuring drinks were always available and food readily accessible. The room service could use some work as they didn’t answer to take our order one evening and the wait times to receive food was 90 minutes on one occasion. Rooms were clean, little dated but overall I would recommend. Bus stops right outside the resort for easy access to downtown puerto Vallarta.
Stayed 9 nights in Dec 2025

8/10 Good

Dylan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible, lots of activities for the kids and the family pool and beach are top notch. Only complaint is the food isn’t that good, one restaurant called The Nest is by far the best for breakfast and lunch, Buffett was horrible. Service and everything else makes up for it though!
Stayed 7 nights in Dec 2025

10/10 Excellent

Kenny Kai Cheuk

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Special thanks to the Expedia Concierge team for making our family stay truly outstanding. From the moment we arrived, everything exceeded our expectations. The room was very well maintained, providing a comfortable and relaxing environment throughout our stay. The butler service was exceptional. Every request we made was handled promptly, efficiently, and with great attention to detail. Most importantly, all the staffs demonstrated genuine professionalism, friendliness, and a strong commitment to service excellence. Thanks to the entire team, our family enjoyed a truly memorable and stress-free experience. We would absolutely recommend this hotel and look forward to returning again in the future.
Stayed 3 nights in Dec 2025

10/10 Excellent

Tirso Alejandro

Stayed 4 nights in Dec 2025

10/10 Excellent

Bikramjit

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had an amazing time ! There’s lots to do on this beautiful property. The nightly entertainment was great. Food and drinks were really good. The kids didn’t want to leave.. they had a lot of fun in the pool, beach and the kids club.What really elevated our experience and what will bring us back - was the staff ! Everyone was super helpful and always greeted us with a smile. A special to thanks to Eliutt - our concierge and his team - they were exceptional and made our stay memorable !
Stayed 3 nights in Dec 2025

8/10 Good

Erin

Stayed 7 nights in Nov 2025

8/10 Good

Susan Yvonne

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was okay. The hotel is a bit worn however the staff were excellent. Elliot, Moses, Josue were so attentive and Fany was incredibly helpful in “The Nest”
Stayed 5 nights in Nov 2025

10/10 Excellent

Alana Katrina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elliut was an excellent concierge from beginning to end. Going above and beyond to make our dad's birthday special with decorations. He was so patient and our big group tried to decide about dinner reservations and help to make our requests happen. our room was kept very clean and all staff were kind and helpful. Food was delicious and so many options?
Stayed 7 nights in Nov 2025

10/10 Excellent

Fatima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel has everything you need. High end restaurants but you don’t have to worry about the bill. I enjoyed all restaurants. Great atmosphere, family oriented. My concierge was Eliutt he was great. He made our stay very enjoyable and we were very happy. We were treated with kindness. I have visited different all inclusive hotels some a little more expensive and others less expensive but this one is the best of all. The concierge’s supervisor was very beginning. They even let you enjoy installations before they have your room ready and you can also check out late, enjoying all the amenities and your luggage can stay in the lobby. I recommend the family selection you won’t regret.
Stayed 2 nights in Nov 2025

6/10 Okay

Chad

Traveled with family
Liked: Cleanliness
Our stay was good overall but we really didn’t find the food at some of the restaurants very flavourful. I was disappointed with the Bamboo, Italian and the Mexican. There were some good things on each menu but nothing that would make us want to return. The service and the staff were excellent at the resort and we had no complaints with how friendly and welcoming they were. The Nest & the International were our favourites but sometimes the food was inconsistent and not always hot. Drinks were good but I found the bar ran out of certain things often & we would have to order something else. Also, the coffee bar in the Family Selection only opened at 11 am and there were no instructions on how to use the equipment so we never went back. The resort was a good size for our family and we enjoyed the spa and my kids loved having room service. The rooms were a good size but a little outdated and with 2 teenagers the pull out bed was too small. I had asked our Expedia rep about options and the manager was supposed to contact me but that never happened. For these reasons we would likely not return to this resort.
Stayed 10 nights in Nov 2025

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