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Haven Riviera Cancun - All Inclusive - Adults Only

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4 outdoor pools, free cabanas, pool umbrellas
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Presidential Suite (Serenity Club Ocean Front) | Room amenity
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Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included

Explore the area

View in a map
Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Delfines Beach
    ‪35 min drive‬
  • Place, La Isla Shopping Mall
    ‪47 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

9.2 out of 10
Wonderful
(46 reviews)
  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

9.4 out of 10
Exceptional
(352 reviews)
  • Partial ocean view
  • 678 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romance Junior Suite Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(41 reviews)
  • Partial ocean view
  • 678 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed, Garden View (Swim out)

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 1 King Bed, Garden View (Swim out)

9.4 out of 10
Exceptional
(37 reviews)
  • Garden view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(69 reviews)
  • Partial ocean view
  • 678 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romance Junior Suite Swim-Out Partial Ocean View

Premium bedding, pillowtop beds, free minibar, in-room safe

Romance Junior Suite Swim-Out Partial Ocean View

9.6 out of 10
Exceptional
(61 reviews)
  • Partial ocean view
  • 678 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club Junior Suite Ocean Front

Serenity Club Junior Suite Ocean Front | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Junior Suite Ocean Front

9.6 out of 10
Exceptional
(84 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club Romance Jr Suite Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Romance Jr Suite Ocean Front

9.6 out of 10
Exceptional
(20 reviews)
  • Sea view
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serentiy Club Junior Suite Swim Out Ocean Front

9.6 out of 10
Exceptional
(32 reviews)
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

9.6 out of 10
Exceptional
(48 reviews)
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, One Bedroom, Master Suite, Ocean Front

10.0 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 1249 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club, Two Bedroom, Master Suite, Ocean Front

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 1808 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front) | Premium bedding, pillowtop beds, free minibar, in-room safe

Presidential Suite (Serenity Club Ocean Front)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 2454 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Pure Wellness Junior Suite Partial Ocean View

9.6 out of 10
Exceptional
(13 reviews)
  • Partial ocean view
  • 678 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View King Bed Junior Suite

9.8 out of 10
Exceptional
(14 reviews)
  • Partial ocean view
  • 747 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View King Bed Junior Suite

9.4 out of 10
Exceptional
(18 reviews)
  • Ocean view
  • 735 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Ocean View 2 Queen Beds Junior Suite

8.0 out of 10
Very good
(12 reviews)
  • Ocean view
  • 735 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Partial sea view
  • 735 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

9.8 out of 10
Exceptional
(6 reviews)
  • Partial sea view
  • 735 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite | Premium bedding, pillowtop beds, free minibar, in-room safe

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

10.0 out of 10
Exceptional
(7 reviews)
  • Partial sea view
  • 735 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

Junior Suite, 2 Double Beds, Partial Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite, 2 Double Beds, Partial Ocean View

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Cancun

Haven Riviera Cancun - All Inclusive - Adults Only places you 4.1 mi (6.6 km) from Xoximilco. This 435-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 7 restaurants.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.1 miles
  • El Rey Ruins - 34 min drive - 16.1 miles
  • Delfines Beach - 35 min drive - 16.3 miles
  • Aquaworld - 40 min drive - 18.9 miles
  • La Isla Shopping Mall - 47 min drive - 21.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • ‪Lobby Bar - ‬14 min drive
  • ‪Grand Lobby Bar - ‬13 min drive
  • ‪Grazie Italian Restaurant - ‬20 min drive
  • ‪The Grill - ‬15 min drive
  • ‪Grand Central Buffet - ‬14 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Guests of Haven Riviera Cancun - All Inclusive - Adults Only have access to a full-service spa, 4 outdoor pools, and a nightclub. Free valet parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include karaoke, a 24-hour gym, and free WiFi in public areas.
Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and iPod docks are other standard amenities.
4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 poolside bars
  • 3 swim-up bars
  • 7 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Agua Bendita
  • Olios
  • Satsu
  • Tahani
  • Vora Mar

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 4 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Hot tub
  • Karaoke
  • Nightclub
  • Outdoor pickleball court
  • Outdoor tennis court
  • Pilates classes
  • Table tennis
  • Tennis lessons
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (20,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos

Haven Riviera Cancun Resort All Inclusive Adults

Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Haven Riviera Cancun All Inclusive Adults

Haven Riviera Cancun Inclusive

Haven Riviera Cancun All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Cancun

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Will I find all-inclusive rate plans at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include tennis, bartending classes, and language classes.

Is a free cancellation option available at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What can I see within easy reach of Haven Riviera Cancun - All Inclusive - Adults Only?

This property is located in Cancun and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Will I be able to park at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, valet and self parking are offered for free at the property. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Haven Riviera Cancun - All Inclusive - Adults Only?

There is a full-service spa available for guests to enjoy and services include sports massages, Swedish massages, couples treatments, and hydrotherapy.

Does Haven Riviera Cancun - All Inclusive - Adults Only have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, an ocean-view restaurant, and beachside massages at this property.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a casino on the premises?

No, Haven Riviera Cancun - All Inclusive - Adults Only doesn't have a casino.

Will I find an indoor pool at Haven Riviera Cancun - All Inclusive - Adults Only?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub. Guests have 24-hour pool access.

What will couples enjoy most about a stay at Haven Riviera Cancun - All Inclusive - Adults Only?

This adults-only property offers many amenities for couples, including champagne service as well as a beach and a beach bar.

Are there hot tubs at Haven Riviera Cancun - All Inclusive - Adults Only?

No, but guests can enjoy a steam room at this property.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a restaurant with a breakfast menu?

Yes, Haven Riviera Cancun - All Inclusive - Adults Only has 7 restaurants, and serves free buffet breakfast each morning.

Will Haven Riviera Cancun - All Inclusive - Adults Only allow pets to stay for free?

No, pets and service animals aren't allowed at Haven Riviera Cancun - All Inclusive - Adults Only.

Are there connecting rooms at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, this property has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Haven Riviera Cancun - All Inclusive - Adults Only?

The closest major airport to Haven Riviera Cancun - All Inclusive - Adults Only is Cancun Intl. Airport (CUN), which is 8.2 mi away (16 minutes by car).

Can I book a room with a balcony at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, every guestroom at Haven Riviera Cancun - All Inclusive - Adults Only comes with a furnished balcony/patio and some offer ocean and garden views.

Does Haven Riviera Cancun - All Inclusive - Adults Only host weddings?

Take advantage of the wedding venue at Haven Riviera Cancun - All Inclusive - Adults Only if you plan to say "I do" during your trip.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 3756 out of 5070 reviews
Rating 8 - Good. 859 out of 5070 reviews
Rating 6 - Okay. 260 out of 5070 reviews
Rating 4 - Poor. 93 out of 5070 reviews
Rating 2 - Terrible. 102 out of 5070 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our butler Charly was fantastic
Stayed 4 nights in May 2026

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was great! 10/10!
Stayed 3 nights in Mar 2026

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean, food was below average, pools were nice swim out suite saved the trip. Food was a serious let down
Stayed 3 nights in Feb 2026

10/10 Excellent

Joanna

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The resort itself is beautiful. Every room, bathroom, table, flower is picked out to the finest of details. Super clean and well maintained. The room service came as restaurant style plating with decorations on plates. The events they offered made me feel like I did not need to leave the resorts. The buffet was also amazing and had authentic food made fresh daily (tacos made on the grill to order). The buffet food changed daily and the daily restaurants for dinner were very exquisite. The staff were super friendly. Johnny from entertainment was hilarious. Overall, the resort surpassed expectations.
Mediterranean restaurant-included
Room service
Room view
Entry view
Stayed 5 nights in Feb 2026

8/10 Good

Sheila

Stayed 6 nights in Feb 2026

10/10 Excellent

Penny, Vankleek Hill

Stayed 7 nights in Feb 2026

8/10 Good

Clare Patricia

Stayed 4 nights in Feb 2026

10/10 Excellent

Bryan Andrew

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All excellent..only down side.. the music was very repetitive..at the pool and in the bar at tonight...please expand your playlists to include both new and old music...
Stayed 5 nights in Feb 2026

10/10 Excellent

Francisco

Stayed 3 nights in Feb 2026

10/10 Excellent

Melanija

Traveled with partner
Liked: Cleanliness, amenities
Beautiful
Stayed 7 nights in Feb 2026

10/10 Excellent

Bryan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved it was amazing
Stayed 5 nights in Feb 2026

10/10 Excellent

Meetul, Toronto

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! Our butler, Denisee and customer service supervisor Fernanda made the experience extra special but all the staff were outstanding. My only issue is with the lack of sound proofing in the rooms. This resort is absolutely beautiful and relaxing though! I will come back and book serenity again!
Stayed 5 nights in Feb 2026

8/10 Good

Patricia, Brecksville O

Stayed 5 nights in Feb 2026

6/10 Okay

Linda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall experience was ok, food quality not the best. Staff very good. Make up mirror in the room didn't work. I told 3 different staff members, it was never taken care of. Extremely poor quality of alcohol. No mini bar in the room, i was shocked!!! This is the first resort that I have gone to that didn't have a mini bar in the room. Beautiful facility, beautiful room. The massages were excellent!!
Stayed 4 nights in Feb 2026

8/10 Good

Yenaliz

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed the clean room at all times and amenities. The food was very very average. I was hoping to have more of a Mexican experience such as tacos and more seasonings in the food. Overall experience was great! Definitely would go back !
Stayed 4 nights in Feb 2026

10/10 Excellent

Vanessa

Stayed 4 nights in Feb 2026

10/10 Excellent

ashley

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
It was great, very clean very relaxing
Stayed 5 nights in Feb 2026

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean and tidy at all times -the staff was unbelievably thorough as well! Been to a few other places in past in and around Cancun but this tops the list!
Stayed 3 nights in Feb 2026

10/10 Excellent

Amanda

Stayed 4 nights in Feb 2026

10/10 Excellent

DeAndre L

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing stay. Only wish the weather was better.
Stayed 3 nights in Feb 2026

10/10 Excellent

Katy

Stayed 4 nights in Feb 2026

10/10 Excellent

Carley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spotless room and housekeeping , stunning and cleanly resort ! Beautiful location and weather with a short drive from the CUN airport
Stayed 4 nights in Feb 2026

10/10 Excellent

Cristina Florentina

Liked: Cleanliness, property conditions & facilities
fgv
Stayed 7 nights in Jan 2026

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort. Beautiful room, food was outstanding. Staff could not do enough to make sure our stay was memorable. Our butler Michel made sure everything was perfect. Julian, Ernesto, Alma, palmalo and all the servers at the round pool and Luis the pool butler made sure we had everything we needed. all the restaurant staff, especially Jimmy at satsu, Rubert our waiter and Laura the manager at Olios made the experience a 5 star event. And last but not least Gustavo who took care of our room enhanced the over all experience. I cannot recommend this resort enough a true 5 star. We will be back next year!
Sunrise from our balcony
Stayed 14 nights in Feb 2026

10/10 Excellent

Chandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
If you read a bad review about this place, take it with a grain of salt, because I can tell you this place was unreal Service: Butler - Adrain - this man will be a lifelong friend to us. He’s amazing. He took such good care of us, I became accustomed to waking up to fresh fruit and fresh coffee every morning. I got home and woke up to bills and anxiety. Thank you for making us feel so welcome Adrian. Bars: Ask Maria in the lobby for a “Maria Margarita”. You’re welcome in advance. Food: the restaurants are amazing, like fancy ass amazing. Buffet is…meh….but like, why would you go there? Snack bar was our favourite. Francisco and Santos - these guys were my favourite humans. I wish I loved my job as much as these guys love theirs. (I don’t) they were the best of the best and sang happy birthday to my wife for 3 days Rooms. They’re dated. Lots of water damage in ours - we had oceanfront swim out. The AC isn’t greaaat, but is it the AC or the hormones? We don’t know. We were Serenity club members. Do it. You deserve it. And tip everyone because they deserve it and don’t expect it.
Stayed 7 nights in Feb 2026

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