Haven Riviera Cancun - All Inclusive - Adults Only

VIP Access

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Where to?

Dates

May 2026

June 2026

4 outdoor pools, free cabanas, pool umbrellas

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite | Balcony view

7 restaurants, breakfast, lunch served; local and international cuisine

Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Parking included

Explore the area

Ctra. Federal 307, Chetumal - Pto, Juarez, KM 335, Puerto Morelos, Cancun, QROO, 77569

Place, Arrecife de Puerto Morelos National Park
‪2 min walk‬
Place, Delfines Beach
‪35 min drive‬
Place, La Isla Shopping Mall
‪47 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Premium bedding, pillowtop beds, free minibar, in-room safe

Junior Suite Garden View

Wonderful

Garden view
603 sq ft
Sleeps 3
1 King Bed

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

Exceptional

Partial ocean view
678 sq ft
Sleeps 2
1 King Bed

Romance Junior Suite Partial Ocean View

Exceptional

Partial ocean view
678 sq ft
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View (Swim out)

Exceptional

Garden view
603 sq ft
Sleeps 3
1 King Bed

Junior Suite Swim-Out Partial Ocean View

Exceptional

Partial ocean view
678 sq ft
Sleeps 2
1 King Bed

Romance Junior Suite Swim-Out Partial Ocean View

Exceptional

Partial ocean view
678 sq ft
Sleeps 2
1 King Bed

Serenity Club Junior Suite Ocean Front

Exceptional

Ocean view
603 sq ft
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Romance Jr Suite Ocean Front

Exceptional

Sea view
603 sq ft
Sleeps 2
1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

Exceptional

603 sq ft
Sleeps 2
1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Exceptional

603 sq ft
Sleeps 2
1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

Exceptional

Ocean view
1249 sq ft
1 bedroom
Sleeps 2
1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

Excellent

Ocean view
1808 sq ft
1 bedroom
Sleeps 4
2 King Beds

Presidential Suite (Serenity Club Ocean Front)

Exceptional

Ocean view
2454 sq ft
1 bedroom
Sleeps 2
1 King Bed

Pure Wellness Junior Suite Partial Ocean View

Exceptional

Partial ocean view
678 sq ft
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Partial Ocean View King Bed Junior Suite

Exceptional

Partial ocean view
747 sq ft
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Ocean View King Bed Junior Suite

Exceptional

Ocean view
735 sq ft
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Ocean View 2 Queen Beds Junior Suite

Very good

Ocean view
735 sq ft
1 bedroom
Sleeps 4
2 Queen Beds

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Exceptional

Partial sea view
735 sq ft
1 bedroom
Sleeps 4
2 Queen Beds

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Exceptional

Partial sea view
735 sq ft
1 bedroom
Sleeps 2
1 King Bed

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Exceptional

Partial sea view
735 sq ft
1 bedroom
Sleeps 4
2 Queen Beds

Junior Suite, 2 Double Beds, Partial Ocean View

1 bedroom
Sleeps 3
2 Double Beds

About the neighborhood

Cancun

Haven Riviera Cancun - All Inclusive - Adults Only places you 4.1 mi (6.6 km) from Xoximilco. This 435-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 7 restaurants.

What's nearby

Arrecife de Puerto Morelos National Park - 2 min walk - 0.1 miles
El Rey Ruins - 34 min drive - 16.1 miles
Delfines Beach - 35 min drive - 16.3 miles
Aquaworld - 40 min drive - 18.9 miles
La Isla Shopping Mall - 47 min drive - 21.1 miles

Getting around

Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

‪Lobby Bar - ‬14 min drive
‪Grand Lobby Bar - ‬13 min drive
‪The Grill - ‬15 min drive
‪Grand Central Buffet - ‬14 min drive
‪Grazie Italian Restaurant - ‬20 min drive

About this property

Haven Riviera Cancun - All Inclusive - Adults Only

Guests of Haven Riviera Cancun - All Inclusive - Adults Only have access to a full-service spa, 4 outdoor pools, and a nightclub. Free valet parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this adults-only property include karaoke, a 24-hour gym, and free WiFi in public areas.

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and iPod docks are other standard amenities.

4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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$343 nightly

Apr 27 - Apr 28

Total with taxes and fees

2 outdoor pools, cabanas (surcharge), pool umbrellas

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$231 nightly

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Total with taxes and fees

Pool
All inclusive
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Pet friendly

$284 nightly

Apr 27 - Apr 28

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Electric car charging station on site
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available
Onsite parking options include a garage

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
3 poolside bars
3 swim-up bars
7 restaurants
8 bars/lounges
A beach bar
A coffee shop/cafe
Couples/private dining
Snack bar/deli

Restaurants on site

Agua Bendita
Olios
Satsu
Tahani
Vora Mar

Things to do

18-hole adjacent golf course
24-hour gym
24-hour pool access
4 outdoor pools
Basketball
Beach volleyball
Beach yoga
Fitness classes
Full-service spa
Golf carts
Hot tub
Karaoke
Nightclub
Outdoor pickleball court
Outdoor tennis court
Pilates classes
Table tennis
Tennis lessons
TV in common areas

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Computer station
Conference center (20,000 square feet of space)
Meeting rooms

Outdoors

Beach loungers
Free beach cabanas
Free pool cabanas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

9 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Grab bar near toilet
Handrails in hallways
Handrails in stairways
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchairs on site

Annual offsets purchased for at least 10% of carbon footprint
At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Built in 2018
Comprehensive recycling policy
Designated smoking areas (fines apply)
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally-owned and organized tours and activities
Reception hall
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Pillowtop mattress
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

50-inch flat-screen TV with cable channels
iPod dock

Food and drink

24-hour room service
Champagne service
Espresso maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Ceiling fan
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Electrical adapters
Energy-saving switches in guestrooms
Free local calls
Iron/ironing board
Laptop workspace
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-midnight
Check-out: 11:00 AM
Minimum check-in age: 18

The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
This property uses a grey water recycling system and eco-friendly cleaning products.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

24-hour pool access
Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos

Haven Riviera Cancun Resort All Inclusive Adults

Haven Riviera Cancun All Inclusive Adults Puerto Morelos

Haven Riviera Cancun All Inclusive Adults

Haven Riviera Cancun Inclusive

Haven Riviera Cancun All Inclusive Adults Only

Haven Riviera Cancun - All Inclusive - Adults Only Cancun

Haven Riviera Cancun Resort SPA All Inclusive Adults Only

Haven Riviera Cancun All Inclusive All Inclusive Adults Only

Frequently asked questions

Will I find all-inclusive rate plans at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include tennis, bartending classes, and language classes.

Is a free cancellation option available at Haven Riviera Cancun - All Inclusive - Adults Only?

Haven Riviera Cancun - All Inclusive - Adults Only offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What can I see within easy reach of Haven Riviera Cancun - All Inclusive - Adults Only?

This property is located in Cancun and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Will I be able to park at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, valet and self parking are offered for free at the property. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Haven Riviera Cancun - All Inclusive - Adults Only?

There is a full-service spa available for guests to enjoy and services include Swedish massages, beach massages, hydrotherapy, and reflexology.

Does Haven Riviera Cancun - All Inclusive - Adults Only have luxury amenities?

Yes, guests can indulge in luxuries such as 4 outdoor pools, an ocean-view restaurant, and beachside massages at this property.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a casino on the premises?

No, Haven Riviera Cancun - All Inclusive - Adults Only doesn't have a casino.

Will I find an indoor pool at Haven Riviera Cancun - All Inclusive - Adults Only?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub. Guests have 24-hour pool access.

What will couples enjoy most about a stay at Haven Riviera Cancun - All Inclusive - Adults Only?

This adults-only property offers many amenities for couples, including champagne service as well as a beach and an ocean-view restaurant.

Are there hot tubs at Haven Riviera Cancun - All Inclusive - Adults Only?

No, but guests can enjoy a steam room at this property.

Does Haven Riviera Cancun - All Inclusive - Adults Only have a restaurant with a breakfast menu?

Yes, Haven Riviera Cancun - All Inclusive - Adults Only has 7 restaurants, and serves free buffet breakfast each morning.

Will Haven Riviera Cancun - All Inclusive - Adults Only allow pets to stay for free?

No, pets and service animals aren't allowed at Haven Riviera Cancun - All Inclusive - Adults Only.

Are there connecting rooms at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, this property has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Haven Riviera Cancun - All Inclusive - Adults Only?

The closest major airport to Haven Riviera Cancun - All Inclusive - Adults Only is Cancun Intl. Airport (CUN), which is 8.2 mi away (16 minutes by car).

Can I book a room with a balcony at Haven Riviera Cancun - All Inclusive - Adults Only?

Yes, every guestroom at Haven Riviera Cancun - All Inclusive - Adults Only comes with a furnished balcony/patio and some offer ocean and garden views.

Does Haven Riviera Cancun - All Inclusive - Adults Only host weddings?

Take advantage of the wedding venue at Haven Riviera Cancun - All Inclusive - Adults Only if you plan to say "I do" during your trip.

Haven Riviera Cancun - All Inclusive - Adults Only Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10 Excellent

Yasmin

Mar 6, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff was great! 10/10!

Stayed 3 nights in Mar 2026

10/10 Excellent

James

Traveled with partner

Feb 7, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff at Haven Riviera are amazing. It all started the minute we got to the resort. From the concierge service, to the wait staff in the restaurants and around the pool and the entertainment staff. Hands down our best trip yet. Cant wait to go back

Stayed 9 nights in Jan 2026

10/10 Excellent

Connor

Jan 25, 2026

Stayed 5 nights in Jan 2026

10/10 Excellent

Deborah

Traveled with partner

Jan 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The rooms were clean and the staff was very friendly and helpful.

Stayed 3 nights in Jan 2026

10/10 Excellent

Wanda

Jan 24, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The staff was super friendly and the resort was very clean

Stayed 5 nights in Jan 2026

8/10 Good

Deepak

Jan 23, 2026

Liked: Cleanliness

It’s NOT 5 star - the plugs are sparse, not up to date, the furnishings are tired, and service is okay. Our “butler” really didn’t do much despite needing some items. And then they skimp on odd items - only one tissue box. The lights in the entire suite turned on by themselves at 620 once - we thought someone had broken in! We stayed in a nice level room. I have been to many an all inclusive - not the best but not the worst. Beach wasn’t take care of and smelled of rotting seaweed most days.

Stayed 7 nights in Jan 2026

10/10 Excellent

Taylor

Traveled with partner

Jan 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

First and foremost, the food is incredible! The staff are so welcoming and hospitable, their attention to detail is well noted. The grounds are well kept. Lots of activities. My 2nd time here and it'd be hard to choose a different resort to stay at when I'm in Cancun.

Stayed 4 nights in Jan 2026

10/10 Excellent

Jennifer

Traveled with group

Jan 23, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We just got back from the most wonderful stay at Haven, and I truly can’t say enough good things. I’ll try my best! First of all—the food. Hands down the best food I’ve ever had at an all-inclusive, and I’ve been to many. Every meal was delicious. I was there with nine friends from college, and it happened to be my birthday week. From the moment we arrived, we felt incredibly well taken care of—like VIPs the entire time. We fully embraced all the activities: water aerobics, the foam party, ice bath, volleyball, crazy games, karaoke… we did it all and loved every second. Huge shout-outs to the amazing staff who made our trip unforgettable. Juan at the concierge worked absolute magic, securing dinner reservations for our large group every night so we could all sit together and enjoy each restaurant—and even decorating the table for my birthday. Juan, you are amazing! Degner created the coolest sand art and birthday decorations—such a special touch. And to the entertainment dream team—Mar, Heber, and Angel—we are obsessed with you. You made our week so fun, joyful, and memorable. Moises, our beach bartender—we miss you already! And our favorite pool bartenders, Alma and Ernesto—thank you for keeping the drinks (and the good vibes) flowing. Thank you all for making the precious time we get to spend together so incredibly special. We hope to see you again very soon!

Stayed 5 nights in Jan 2026

10/10 Excellent

Norbert

Jan 23, 2026

Stayed 5 nights in Dec 2025

10/10 Excellent

Mary

Traveled with family

Jan 22, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful resort, friendly and helpful staff, very attentive with room cleaning, stocking of minibar, and getting you whatever you need. Very clean and comfortable room. Swim out suite was spectacular! Extra touches made us feel special: complimentary champagne and chocolate covered strawberries on arrival were a surprise! Food was great. Very relaxing stay. Would have liked more night time entertainment - too much karaoke and DJ stuff- we were looking for more talent and shows that we've seen in other resorts. The magic show and acrobats show were good -but the other nights we were there, there wasn't much going on besides karaoke. Also, the main pool only had a DJ that played house music - we would have preferred more songs that are recognizable. A mix or variety is always good. Other than some entertainment issues - we LOVED our stay!

Stayed 4 nights in Jan 2026

10/10 Excellent

James

Jan 22, 2026

Liked: Cleanliness, property conditions & facilities

Great hotel

Stayed 2 nights in Jan 2026

10/10 Excellent

Bridget

Traveled with group

Jan 22, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort and incredible staff - especially Mar, Moises, Alma, and Ernesto! They all went above and beyond to make our stay enjoyable and relaxing, and very entertaining!!! Would stay here again!

Stayed 4 nights in Jan 2026

10/10 Excellent

Andrzej Konrad

Jan 21, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great and friendly staff great amenities most time great food

Stayed 14 nights in Jan 2026

10/10 Excellent

Igor

Jan 21, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it def coming back

Stayed 5 nights in Dec 2025

8/10 Good

Yvonne

Traveled with group

Jan 21, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The rooms were very spacious and so our group had beautiful views. The beach was clean and plenty of seating. The pools were fun and there were options for a crazy day it a quiet one.

Stayed 5 nights in Jan 2026

10/10 Excellent

Robert

Traveled with group, Traveled with partner

Jan 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property. Nicely spread out. Spa was very nice. Service was mostly excellent in all areas. Restaurants were very good. Lunch ala cart options are limited unless you are serenity level. I would stay here again.

Stayed 5 nights in Jan 2026

10/10 Excellent

Meishon

Traveled with group, Traveled with partner

Jan 20, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Everyone was extra friendly and courteous. They went out of their way to make you feel special and welcomed at all times. The resort is beautiful, clean and modern. The rooms are really spacious and very clean. They had a good amount of activities to the day, and the food was also very great. The only issue I had but never mentioned to them because I kept forgetting was the room that we had had really thin walls and we could hear anything from nextdoor to outside very clearly. I could hear when someone was moving a chair from another room or outside, when the shower was on nextdoor, when anyone was talking. For days that we tried to sleep in, that was really bothersome. But overall, I really enjoy the stay and would return.

Stayed 3 nights in Jan 2026

8/10 Good

Dawn

Jan 20, 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Chiara

Traveled with partner

Jan 20, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean, fun, and modern. Food was ok, but all in all great place and really friendly staff.

Stayed 4 nights in Jan 2026

10/10 Excellent

David

Jan 20, 2026

Stayed 4 nights in Jan 2026

8/10 Good

Iris, Delta

Jan 20, 2026

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed 1 week at this resort.. girls trip.. 40-50 years old ladies. Pros... staff is amazing, from the servers to housekeeping .. very attentive. Luiz, Elmar,Yazmin, Blanca at the circle pool(quite pool) Maria at the Limes bar, amazing service top notch from everyone. Rooms are updated and nice, clean.. no complaints. Pools are clean, we only used the circle quite pool. Mediterranean restaurant is the only 5 star, all others are 3, servers are fantastic food is mediocre. Buffet tacos fantastic! The Buffet is quite good, lots of options, better than the places you need reservations for. Cons.. the house white wine is awful, white wine needs to be drinkable for a 5 star resort which it's not unless you buy a bottle. Our $20 cad bottle at home cost $120👀 here... the red cab sav is the only decent house wine. We like wine so this was a huge upset for us. Our side of the resort has construction which was annoying but manageable... literally 40 meters from our front door. So basically don't stay in Building 1 and 2. They are building another hotel right next door. This a 4 star star resort at most, the food at the restaurants really needs some attention to (other than the Mediterranean) and the house white wine tastes like vinegar. Other than that it was a relaxing time with friends.. we felt spoiled by the amazing staff. Just ask for exactly what you want in a drink or else it comes watered down. Limes bar is the best, but closes at 10pm... a bit early. The lo

Stayed 7 nights in Jan 2026

4/10 Poor

Casey Ann

Traveled with partner

Jan 20, 2026

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Room-Great! Staff-Awesome! I would love to say 5 star stay (or close) and the absolute ONLY reason is the lack of compensation for an injury. Due to a negligence to properly inform hazards and assure safety I slipped by a pool and was immediately unable to bear any weight on my right leg. I walk by pools often, I walk on ice up to 6 months a year and I know how to deal with slippery surfaces however there was no warning for me. We were thankful for the on-site dr the hotel provides at a cost, he was very assuring and staff did their best to alliviate my frustrations, but we still were unable to do many things we had wanted to do and the bills along with loss of wages leaves us unfufilled. Any compensation along with an assurance to the area being made more safe and acknowledged would certainly change our perspective.

Stayed 5 nights in Jan 2026

10/10 Excellent

Jennifer Susan

Traveled with group, Traveled with partner

Jan 19, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Mar was the standout for me! She went above and beyond to make our stay enjoyable and so much fun!

Stayed 7 nights in Jan 2026

10/10 Excellent

Emily

Jan 19, 2026

Stayed 6 nights in Jan 2026

10/10 Excellent

Alessia Vallejo

Jan 19, 2026

Stayed 5 nights in Jan 2026

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Romance Junior Suite Swim-Out Partial Ocean View

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Serenity Club Junior Suite Ocean Front

View all photos for Serenity Club Romance Jr Suite Ocean Front

Serenity Club Romance Jr Suite Ocean Front

View all photos for Serentiy Club Junior Suite Swim Out Ocean Front

Serentiy Club Junior Suite Swim Out Ocean Front

View all photos for Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

View all photos for Serenity Club, One Bedroom, Master Suite, Ocean Front

Serenity Club, One Bedroom, Master Suite, Ocean Front

View all photos for Serenity Club, Two Bedroom, Master Suite, Ocean Front

Serenity Club, Two Bedroom, Master Suite, Ocean Front

View all photos for Presidential Suite (Serenity Club Ocean Front)

Presidential Suite (Serenity Club Ocean Front)

View all photos for Pure Wellness Junior Suite Partial Ocean View

Pure Wellness Junior Suite Partial Ocean View

View all photos for Serenity Club Partial Ocean View King Bed Junior Suite

Serenity Club Partial Ocean View King Bed Junior Suite

View all photos for Serenity Club Ocean View King Bed Junior Suite

Serenity Club Ocean View King Bed Junior Suite

View all photos for Serenity Club Ocean View 2 Queen Beds Junior Suite

Serenity Club Ocean View 2 Queen Beds Junior Suite

View all photos for Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

View all photos for Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

Serenity Club Swim Out Partial Ocean View King Bed Junior Suite

View all photos for Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

Serenity Club Swim Out Partial Ocean View 2 Queen Beds Junior Suite

View all photos for Junior Suite, 2 Double Beds, Partial Ocean View

Junior Suite, 2 Double Beds, Partial Ocean View

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