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Recent guest reviews

The property was awesome, food ,& staff attentive. I have nothing but good things to say

We really enjoyed our stay. Everything was very clean, the environment was quiet but had options for late night bars and day activities. Overall it was a good balance. We really enjoyed Luis our bartender who was very personable, remembered our names and seemed to really enjoy his job. We also really appreciated security coming quickly to fix our door, it malfunctioned and we only waited maybe 15-20 min until we were back in our room. All staff were very pleasant.and work hard!

ENJOYED, LOVED IT, STAFF EXCELLENT, the only thing is they didn’t play a variety of music and did not have any REMY VSOP, on the resort, But Most definitely will return.

I love this place

Beautiful property and helpful staff. The beach for our visit has too much seaweed so not a soul went in it. Enjoy the pools not the ocean.

everything we have been twice to this property and will more than likely go again

We went for my wife's birthday, loved the seclusion of the resort. If you're looking for a relaxed but still fun location this is it. Beautiful property, dining options were delicious & the staff is amazing

I loved how quiet it was and how friendly the staff was

Pools: excellent Beach and Ocean: terrible (seaweed and its smell) Staff: some very friendly and helpful and some others not as much Food and restaurant: food was good but service at the restaurants left a lot to desire. Waiting time for the order to arrive was up to 1.5 hours at some restaurants.

The property is very clean, smells wonderful in every are except that morning seaweed smell, which is removed to the best if their ability every morning. The staff is friendly. Not many amenities and there could be a few more food options. Overall stay was relaxing.

Beautiful resort. Plenty of activities. Food was great and plentiful.

we loved our stay here and we’re ready to come back!

The staff was amazing!! They were friendly & engaging, and made our vacation so much fun! I've been to a lot of all-inclusive resorts, and this one ranks at the top!

The property was very clean and the room I had was very relaxing and welcoming. Service was excellent all around with exception of one day in Satsu (Christopher). Dislikes : beach with Lots of seaweed. Music at the pool should be more to the culture of the country ( when I visit a country, I don’t want to be in The US anymore).

Everything seemed picture perfect. The resort is picture perfect. I was there in a large group, and for such a large group multiple of us got sick from some sort of contamination, and none of the symptoms had a common denominator— indicating it could be multiple areas. I also got severely hurt the first day because the rooms have marble floors and are very slick. I was not the only person to fall due to that, just the one needing daily medical attention. The lifeguard taking care of my injury was great though. Overall it is beautiful and staff was friendly. Very unfortunate that several of us are so sick returning home.

Beautiful property, nice rooms and staff. The pools are amazing and beautifully lit at night. Shows and the night club were fun. Really enjoyed the DJ and music videos. Food was quite good but the food options at the bars and around the pools seemed nonexistent which was disappointing. Special restaurant reservation system is in our opinion awful and frustrating. We arrived after 4 pm and were told restaurant reservations at the special restaurants needed to be made in person with the concierge between 9 am and 4 pm, so we had to scratch dining at one of the special restaurants the first night. At 9 am the next morning when we met with the concierge we were told that the restaurants were booked for the remaining nights of our stay and that we should have made reservations when we checked in. What? Only after complaining were we offered a 9 pm reservation at one of the special restaurant. After more complaining and noting that we should have been made aware before booking that we weren't going to be able to enjoy the special restaurants, were we offered spots. After all of that, one of the special restaurants seemed to have a lot of open tables the entire 2 hours or so we were there. The experience set a bad tone for our vacation sorry to say. But all that said, it is still a really nice place.

Everything was beautiful

Very clean Except the beach

The staff was attentive and very friendly. The room was nice and the tacos at the Mexican Steak House were awesome.

This experience was breath taking! From when we stepped foot on the property, to when we stepped foot off the property, we were treated like royalty. As soon as you get out of the taxi/ride, you are greeted right away with a cold towel and a refreshing drink. Check in took minutes and the bell boy gave us a tour on the way to our room with our bags. All staff was extremely accommodating and friendly, they will do anything you ask and won’t skip a beat! Food was superb, never got sick like people say, I even drank a bunch of water! There are 2 pools, one with activities during the day such as yoga and volleyball, the other is more quiet. Both are huge and never had issues finding a place to lay. The spa was an incredible experience, my wife and I got facials and the staff was very friendly. There are different shows and activities every night! For example, one night was casino night (fake money) followed by a burlesque show, incredible! Another night was bingo night followed by a magic show. The room service was great, 24/7 and we never had any issues. While at the pool, Jarlin made sure we were always happy with food, drinks, he brought us champagne and floaties and ensured that our stay was nothing short of magnificent! The bartenders/servers are on top of it, you will never be left with an empty glass. If you get the swim out, the servers walk to your swim out to bring you drinks! Only issue we encountered was a maid stole $120 but it was resolved, we got money back!

Ctra. Federal 307, Chetumal - Pto Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Haven Riviera Cancun - All Inclusive - Adults Only places you next to Costa Occidental de Isla Mujeres National Park and within a 15-minute drive of Xoximilco. This 333-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:00 AM. Relish the local and international cuisine at Flavours, one of 5 onsite restaurants, which serves breakfast, or enjoy the garden views at Agua Bendita. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and iPod docks are other standard amenities.


Property features

Guests of Haven Riviera Cancun - All Inclusive - Adults Only have access to a full-service spa, 3 outdoor pools, and a nightclub. Free valet parking is included with your stay. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this adults-only property include a 24-hour gym, a sauna, and free WiFi in public areas.

Room options

Serenity Club, Two Bedroom, Master Suite, Ocean Front

2 King Beds | Sleeps 4

Presidential Suite (Serenity Club Ocean Front)

1 King Bed | Sleeps 2

Pure Wellness Junior Suite Partial Ocean View

1 King Bed | Sleeps 2

Serenity Club Partial Ocean View 2 Queen Beds Junior Suite

2 Queen Beds | Sleeps 4

Guest reviews for Haven Riviera Cancun - All Inclusive - Adults Only

Everyone (29) Couples (64) Family (20)
5
Partner Couples

The property was awesome, food ,& staff attentive. I have nothing but good things to say

By on Aug 29, 2022

Review comment responded on Sep 2, 2022

We enjoy reading that you have enjoyed all the facilities we offer, the exquisite gastronomy and the great service delivered by our staff. We hope to see you soon Darmita!

4
Everyone

We really enjoyed our stay. Everything was very clean, the environment was quiet but had options for late night bars and day activities. Overall it was a good balance. We really enjoyed Luis our bartender who was very personable, remembered our names and seemed to really enjoy his job. We also really appreciated security coming quickly to fix our door, it malfunctioned and we only waited maybe 15-20 min until we were back in our room. All staff were very pleasant.and work hard!

By on Aug 25, 2022

Review comment responded on Aug 29, 2022

Thank you so much, John, for taking the time to highlight just how much you loved your time at Haven Riviera Cancun. Thanks for highlighting all those services and facilities, you enjoyed the most and those talented people that gave their best to make you have a great time. We will share your review with them, specially Luis. We hope to see you again soon!

5
Partner Couples

ENJOYED, LOVED IT, STAFF EXCELLENT, the only thing is they didn’t play a variety of music and did not have any REMY VSOP, on the resort, But Most definitely will return.

By on Aug 13, 2022

Review comment responded on Aug 15, 2022

Dear Waverlynn, we are glad to read you had such a great experience at Haven Riviera Cancun. Your feedback is extremely valuable for us. We'll make sure to share your comments to improve our service. We hope to see you again soon! Don't forget to share the Haven experience with the hashtag #HavenRivieraCancun

5
Partner Couples

I love this place

By on Aug 12, 2022

Review comment responded on Aug 15, 2022

It is a pleasure to learn that all your expectations were met at Haven Riviera Cancun. We enjoy reading that you have enjoyed all the facilities we offer, exquisite gastronomy and the great service delivered by our staff. We hope to have the opportunity to welcome you back to your second home.

4
Partner Couples

Beautiful property and helpful staff. The beach for our visit has too much seaweed so not a soul went in it. Enjoy the pools not the ocean.

By , from Washingston Dc on Jul 25, 2022

Review comment responded on Jul 25, 2022

Dear Jerris, we are pleased to read that you had an amazing experience at Haven Riviera Cancun. We appreciate your understanding regarding seaweed (sargassum), we are doing everything possible to reduce the impact of this natural phenomenon on our beach. We hope you give us the opportunity to welcome you again!

5
Partner Couples

everything we have been twice to this property and will more than likely go again

By on Jul 24, 2022

Review comment responded on Jul 25, 2022

Thank you for sharing with us your glowing review on your recent vacation at Haven Riviera Cancun and also for relaying to the world the exceptional service you received from all our Staff. We hope to have the chance to welcome you for many years to come.

5
Partner Couples

We went for my wife's birthday, loved the seclusion of the resort. If you're looking for a relaxed but still fun location this is it. Beautiful property, dining options were delicious & the staff is amazing

By on Jul 23, 2022

Review comment responded on Jul 25, 2022

Thank you for sharing with us your glowing review on your recent vacation at Haven Riviera Cancun and also for relaying to the world the exceptional service you received from all our Staff. We hope to have the chance to welcome you for many years to come.

5
Everyone

I loved how quiet it was and how friendly the staff was

By on Jul 5, 2022

Review comment responded on Jul 6, 2022

Creating the ultimate relaxation experience is what we aim to do and by reading your review we confirm that we did a great job during your stay. Please come back soon!

4
Partner Couples

Pools: excellent Beach and Ocean: terrible (seaweed and its smell) Staff: some very friendly and helpful and some others not as much Food and restaurant: food was good but service at the restaurants left a lot to desire. Waiting time for the order to arrive was up to 1.5 hours at some restaurants.

By on Jul 4, 2022

Review comment responded on Jul 4, 2022

Dear Soroush, we are pleased to read that you had a good experience at Haven Riviera Cancun. We appreciate your understanding regarding seaweed (sargassum), we are doing everything possible to reduce the impact of this natural phenomenon on our beach. We wish to express our apologies and concern for the issues that you stated in your review. Rest assured all your feedback will be taken into consideration to improve our service level and exceed your expectations on your next visit.

4
Partner Couples

The property is very clean, smells wonderful in every are except that morning seaweed smell, which is removed to the best if their ability every morning. The staff is friendly. Not many amenities and there could be a few more food options. Overall stay was relaxing.

By on Jul 2, 2022

Review comment responded on Jul 4, 2022

Dear Melissa, we are pleased to read that you had an amazing experience at Haven Riviera Cancun. We appreciate your understanding regarding seaweed (sargassum), we are doing everything possible to reduce the impact of this natural phenomenon on our beach. Rest assured all your feedback will help us to improve our service levels. We hope you give us the opportunity to welcome you again!

Haven Riviera Cancun - All Inclusive - Adults Only

Ctra. Federal 307, Chetumal - Pto, Cancun, QROO 77569
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