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Recent guest reviews

It’s a beautiful, relaxing atmosphere and was perfect for our vacation to rejuvenate. The entire staff was friendly throughout our stay.

promises by staff left us disappointed for the first 4 days. after we finally met our butler day 5 did things turn around. lost an hour a day on room service

Loved the idea of so many room options. Visited Feb 21-25, 2020. It was dissapointing that we could not use the swimout pools because the water wasn't heated.

Wonderful! The property is great and the staff amazing, especially Luz and Heriberto! Recommend highly. Long pool is party pool, round pool is chill and beautiful, food and restaurants great, beach is great.

This place is awesome. The hotel the view the staff the food everything is awesome. They treat you good the minute you step foot in the hotel. The rooms are clean. The beach was good also. Could be better but I guess is the time of year with lots of rain and that’s why the water was not much clear. I would go back for sure.

This resort is truly amazing. I wish I could explain it all, but 5 stars across the board in every aspect. I highly recommend and will definitely be returning soon!

Oh where to start?? It was all incredible. From the greeting to the cleanliness of the whole place even pools. The staff was amazing, our butler Heriberto was extremely helpful. Beyond my expectations. Drinks, the food at all the restaurants and snack bars really good.

Overall amazing property! Pool setup is 2nd to none with plenty of various lounging options for a truly relaxing experience. Dining options were very good both at the buffets and signature restaurants. Most memorable times were spent at Limes Bar enjoying the craft cocktails made by Andres and Team.

Beautiful property, great amenities, delicious food, quite, awesome pool.

Get the Serenity rooms, it is worth it. The property is absolutely BEAUTIFUL! It is truly a new hidden gem, that just opened in October 2018. The food at every restuarant is extremely flavorful and delicious, the restaurant for Serenity guests only that overlooks the quiet pool is amazing(the views are like no other) and the Japanese restaurant w/ teppanyaki were my favorites. Watch out Benihana!! :-) The 24 hour room service is delicious, we fell in love with the chicken and vegtable soup and had it every night! There was also a little cubby in the room that you can put your dirty plates in or if you have the do not disturb on, you get your food delivered in there. and everyone is so friendly. Bartender Agusto at the other pool is wonderful and the waiter Elias at the quiet pool was nothing short of amazing. Our butler Heriberto was very pleasant and fun to talk to. The swimup ocean front pool room was just as beautiful as the photos. And we received a free mini bottle of mezcal and a bottle of champagne our first night. The only thing that I could think of that would make the resort better, is if they had more activities at the pool, a way better dj that plays songs with words v. disco trans and entertainment for atleast two-three hours each night. Beware: The beach looks nothing like the photos. The water is not clear like Cancun and is filled with seaweed, but they try and clear it daily. There are day beds out on the beach and also servers that will go out.

This resort is new and updated. The resort staff seemed so&so and for the most part the resort was nice and clean. Food was great! Spa is overpriced, you can go out of the resort and pay much less. ...but the time of the season we just went (End of August) was filled with mosquito, and locusts. Resort staff did not seem to spray any sort of insect killer around the resort and it was infested with insects, mostly the mosquito and tons of locusts. Our entrance faced the greenbelt/garden and all the insects were flying right by our room, I asked if they can relocate us to any room as I have a phobia and the insects were making my stay uncomfortable. They did not have a single room available out of the many rooms the resort has to move us into. They just handed us a bottle of mosquito repellent lotion and called it a day. The repellent we put on would be good for a few minutes and then the mosquito went back to work. Next level mosquito. Location of the resort is nice as it is away from all the Cancun crowds and is secluded. Would be nice if the resort had some sort of game/rec room for some activities/pass time. Would I recommend this resort? Probably not.

Ctra. Federal 307, Chetumal – Pto Puerto Morelos QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only places you next to Costa Occidental de Isla Mujeres National Park and within a 15-minute drive of Xoximilco. This 333-room, 4.5-star property has 3 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:00 AM. Relish the local and international cuisine at Flavours, one of 5 onsite restaurants, which serves breakfast, or enjoy the garden views at Agua Bendita. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 333 rooms feature free minibar items, furnished balconies or patios, and iPod docks. Guests can expect free WiFi and 50-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Espresso makers, free local calls, and free bottled water are also available.


Property features

Guests of Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only have access to a full-service spa, 3 outdoor pools, and a nightclub. Free valet parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a 24-hour fitness center, a spa tub, and an outdoor tennis court.

Room options

Serenity Club, Two Bedroom, Master Suite, Ocean Front

2 King Beds | Sleeps 4

Presidential Suite (Serenity Club Ocean Front)

1 King Bed | Sleeps 2

Serenity Club Junior Suite Ocean Front

1 King Bed | Sleeps 2

Serenity Club Romance Jr Suite Ocean Front

1 King Bed | Sleeps 2

Guest reviews for Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Everyone (21) Couples (16) Family (6)
5
Friends

It’s a beautiful, relaxing atmosphere and was perfect for our vacation to rejuvenate. The entire staff was friendly throughout our stay.

By on Mar 3, 2020

Review comment responded on Mar 3, 2020

Dear guest, We are thrilled to read your outstanding review! It is fabulous for us to know that you loved our beautiful Haven, and you had a relaxing and beautiful vacation. Our main goal is to surpass our guests' expectations, by providing high quality service and products. It is a delight to see we achieved this goal with you. Nothing will be greater than welcoming you again in this beautiful paradise! Cordially, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

4
Partner Couples

promises by staff left us disappointed for the first 4 days. after we finally met our butler day 5 did things turn around. lost an hour a day on room service

By , from franksville Wisconsin on Feb 29, 2020

5
Friends

Loved the idea of so many room options. Visited Feb 21-25, 2020. It was dissapointing that we could not use the swimout pools because the water wasn't heated.

By , from Cleveland, Ohio on Feb 26, 2020

5
Everyone

By on Feb 25, 2020

Review comment responded on Mar 6, 2020

Dear guest, We appreciate your feeback and we were grateful to have you as one of our guests. It is a pleasure for us to know we achieved the greatest goal we pursue: exceed your expectations. Nothing will be greater than have you back and create new memories. We remain at your service, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5
Everyone

By on Feb 17, 2020

Review comment responded on Feb 22, 2020

Dear guest, Thank you for being part of the Haven Riviera Cancun experience. It is our pleasure to know you had an amazing holiday by seeing this awesome feedback. We strive to create unforgettable experiences and surpass our guests expectations by providing first-class customer service and high-quality products. Once again, we totally appreciate your feedback. We will be happy to see you again in our beautiful Haven! Best regards, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5
Everyone

By on Feb 15, 2020

Review comment responded on Feb 16, 2020

Dear guest, Thank you for staying with us and for sharing your amazing feedback. At Haven Riviera Cancun we strive to create unforgettable memories by providing the best serive and top quality products. We totally thank your for making us part of your recent holidays. Nothing will be greater than have you back in this beautiful place. Cordially, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5
Partner Couples

Wonderful! The property is great and the staff amazing, especially Luz and Heriberto! Recommend highly. Long pool is party pool, round pool is chill and beautiful, food and restaurants great, beach is great.

By on Dec 31, 2019

Review comment responded on Jan 15, 2020

Dear K, We were delighted to have you as a guest, thank you for letting us know your wonderful review regarding our beautiful pools our delicious food and relaxing beach area. We appreciate your compliments on our great and modern property, and also, thank you for recognizing our hard-working staff, Luz and Heriberto will be congratulated on your behalf. On behalf of all the staff, we truly hope we can host you again soon! We remain at your service, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5
Partner Couples Family

This place is awesome. The hotel the view the staff the food everything is awesome. They treat you good the minute you step foot in the hotel. The rooms are clean. The beach was good also. Could be better but I guess is the time of year with lots of rain and that’s why the water was not much clear. I would go back for sure.

By on Dec 29, 2019

Review comment responded on Jan 28, 2020

Dear guest, It is a great honor for us to read your kind comments and learned that you enjoyed so much the Haven experience we strive to create. Thank you so much for your trust and preference. We totally appreciate your remarks on our spotless rooms and beach area. We all work hard to provide nothing but the best to all our guests. It is great to see that despite the weather conditions; your vacations were awesome! Nothing will be greater than have you back with us and let us exceed your expectations. Best regards, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5
Partner Couples

This resort is truly amazing. I wish I could explain it all, but 5 stars across the board in every aspect. I highly recommend and will definitely be returning soon!

By on Dec 18, 2019

Review comment responded on Jan 15, 2020

Dear guest, We are extremely happy to read such a wonderful review! Thank you for making us part of your beautiful experience. We are grateful for your preference and we hope we get the opportunity to welcome you again. We are already waiting for you with open arms! Best wishes, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

5
Everyone

By on Dec 17, 2019

Review comment responded on Dec 26, 2019

Dear guest, Thank you for being part of Haven Riviera Cancun and for sharing your feedback with us. It is a pleasure to see you had an amazing time, and to see we exceeded your expectations! Nothing will be greater than have you back in this paradise! Best wishes, Vanessa Tabibnia Guest Service Manager Haven Riviera Cancun Resort & Spa

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Ctra. Federal 307, Chetumal – Pto, Puerto Morelos, QROO 77569
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