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Recent guest reviews

Beautiful, pleasant, positive. Excellent place! Thanks to everyone at the resort for making our stay unforgettable!

We stayed at the Barcelo Adult Only for 6 days and we loved every second of it. Property is new, clean and beautiful. There are several big pools which never gets crowded. Overall, it was a great experience.

Very clean and nice resort. Perfect resort with great customer service.

Our second stay at this property. Beach and pools are beautiful. The room was nice, cleaned daily. The hallways and elevators were constantly dirty. Disappointing for a property of this calibre. Dishes at the Italian a la carte were greasy and smelled sour. Service at French restaurant was outstanding. Overall a great stay with a few minor cleaning glitches

Long time consuming checking in and lack of communication skills for English

Excellent place!

Did not like the rocky ocean, did not like the face mask mandatory and French restaurant is bad

The hotel is very modern, clean, and I thought the food was very good. The other hotels at the Barcelo seemed nice, but at the Maya everything was just a little bit better. We enjoyed hanging out with Angel doing water aerobics and playing some beach soccer. Jose brought coffee and juice every morning at breakfast and we liked talking to him. My daughter appreciated a bartender named Cosme in the lobby bar. The lobby bar is a very fun spot to watch soccer during the day where they have like 50 big screens on the wall which combine to show a single game. My favorite bartender was named Elgar Galvez. He made a great Paloma, but more importantly he was very friendly! Most of the bartenders were efficient but not super friendly. Elgar worked between the Italian and Japanese restaurants.

Inconsistent statements from staff members. After we had no hot water for a day and called the front desk, we we're told that a credit would be issued at checkout. That didn't happen. The manager told me that the only way that he could apply a credit was if we were to order room service. I don't understand what room service has to do with us having to take a frigid cold shower. Simply put if someone pays for something that is expected and doesn't receive that, there should be some sort of a refund. The other issue was that we were told while making reservations that we could eat at the other properties on the resort and could charge to our room. Given that information I didn't bring my credit card (only tip money and left my credit card in the safe) to the Brasserie at the Palace. We purchased a bottle of wine, gave them our room and bracelet number and finished our dinner. As we got up from the table a staff member told us there was an issue with charging it to our room and we were escorted to the reception while we embarrassingly had to wait on display while he had to place a phone call. He put me on the phone, and she asked me to pay with a credit card after he already told her that I didn't bring one. She couldn't charge it to the room and we I had no choice to tell her you're not getting paid if you don't charge it to our room. Magically at check out it was on our bill. Too many issues that left us bitter from hit & miss food quality to inconsistent service.

Beautiful beaches, immaculate facilities and friendly staff. The Palace has better restaurants and buffets, but the ocean view from our room can't be beat.

I like the wide open spaces and variety of restaurants Something I didnt like is that there was no food or drink service at the beach.

Was new and gorgeous. No service at the beach sucked

Very clean, modern property, clean ocean, nice big pools,

Carr. Chetumal Puerto Juarez km 266.3 Xpu-Ha QROO

Hotel highlights

  • Walking distance to Xpu-ha Beach
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Barceló Maya Riviera - Adults Only - All Inclusive places you within a 15-minute stroll of popular sights such as Ecopark Kantun Chi and Xpu-ha Beach. This 850-room, 4.5-star property has 4 outdoor pools along with rooftop private spa tubs and a full-service spa.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

50-inch LCD TVs come with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Rooftop private spa tubs, free minibar items, and balconies are also standard.


Property features

Guests of Barceló Maya Riviera - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and a conference center.

Room options

Junior Suite

1 King Bed | 2 Double Beds | Sleeps 3

Junior Suite (Swim Up Premium Level)

1 King Bed | 2 Double Beds | Sleeps 3

Junior Suite, Oceanfront

1 King Bed | 2 Double Beds | Sleeps 3

Junior Suite Ocean Front Premium Level

1 King Bed | 2 Double Beds | Sleeps 3

Guest reviews for Barceló Maya Riviera - Adults Only - All Inclusive

Everyone (25) Couples (18) Family (22)
5
Family

Beautiful, pleasant, positive. Excellent place! Thanks to everyone at the resort for making our stay unforgettable!

By , from San Antonio on Jun 2, 2022

Review comment responded on Jun 9, 2022

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5
Partner Couples

We stayed at the Barcelo Adult Only for 6 days and we loved every second of it. Property is new, clean and beautiful. There are several big pools which never gets crowded. Overall, it was a great experience.

By on May 31, 2022

Review comment responded on Jun 13, 2022

Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Look forward to serving you again soon. Best regards!

5
Partner Couples Friends

Very clean and nice resort. Perfect resort with great customer service.

By on May 31, 2022

Review comment responded on Jun 13, 2022

Thank you very much for sharing this great review, your opinion is very important for us. Look forward to serving you again soon. Regards!

4
Family

Our second stay at this property. Beach and pools are beautiful. The room was nice, cleaned daily. The hallways and elevators were constantly dirty. Disappointing for a property of this calibre. Dishes at the Italian a la carte were greasy and smelled sour. Service at French restaurant was outstanding. Overall a great stay with a few minor cleaning glitches

By on May 22, 2022

Review comment responded on Jun 13, 2022

Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Look forward to serving you again soon. Best regards!

5
Partner Couples

Long time consuming checking in and lack of communication skills for English

By on May 14, 2022

Review comment responded on May 14, 2022

Dear Jesse thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

5
Family Friends

Excellent place!

By on Apr 20, 2022

Review comment responded on Apr 30, 2022

Dear Magie, Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Warm Regards,

3
Family

Did not like the rocky ocean, did not like the face mask mandatory and French restaurant is bad

By on Apr 14, 2022

Review comment responded on Apr 14, 2022

We would like to thank you for your preference in selecting our Barceló hotel for your holidays in, as well as for taking the time to tell us about your recent experience among us.

5
Family

The hotel is very modern, clean, and I thought the food was very good. The other hotels at the Barcelo seemed nice, but at the Maya everything was just a little bit better. We enjoyed hanging out with Angel doing water aerobics and playing some beach soccer. Jose brought coffee and juice every morning at breakfast and we liked talking to him. My daughter appreciated a bartender named Cosme in the lobby bar. The lobby bar is a very fun spot to watch soccer during the day where they have like 50 big screens on the wall which combine to show a single game. My favorite bartender was named Elgar Galvez. He made a great Paloma, but more importantly he was very friendly! Most of the bartenders were efficient but not super friendly. Elgar worked between the Italian and Japanese restaurants.

By on Mar 27, 2022

Review comment responded on Mar 27, 2022

Dear Jhon we thank you for sharing your alazing experience with us and look forward to serving you again soon.

5
Everyone

By on Mar 14, 2022

4
Everyone

By on Mar 3, 2022

Barceló Maya Riviera - Adults Only - All Inclusive

Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO
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