Properrty is amazing. Check in was very slow. Dining service varied. Some was excellent and some we felt invisable. Pool area and beach area world class.
Easy access and availabilty to the beach. The buffet closed at 4:30 most nights which limited the dining options on site. The food at the buffet was amazing though. Transportation could be difficult coming back to the property. Needed to ask which direction the bus was going. Great adult only resort.
Great property!!
My family loves the pool at the Adults Only. This vacation we spent a lot of time in the pool by the music bar. The pools are never overcrowded and always have entertaining things to do. Our rooms this year were on the 5th floor right above the lobby. I read reviews on how terrible these rooms are but we loved the convenience of the rooms, the only negative was our button for the cleaning service was broken. That is a minor issue, which is outweighed by the convenience to take the elevator staright down to the lobby/bar/dining/pool. This resort is definitely the place for my family, I hope you give it a chance and enjoy it as much as we did.
I thoroughly enjoyed my stay at Barcelo Maya Riviera. The facilities are great as are the beach, food, variety of things to do and others. I did thing the drinks lacked in quality. The regular margaritas, pina coladas, and other drinks used a mix which tastes like it has a sugar substitute in it, like aspartame or the like.I can taste when they are present and don't like them. Ask for a "natural' or "skinny" margarita. I also think if you stay in the "Premium" building they should offer some kind of transportation to the lobby or other places. It's a pretty good walk. Other than that I recommend the place without reservation.
The property is beautiful, they cleaned the beach every morning, there are many different pools. Only one pool has music and it would get busy. The buffet was good, the waiters are happy to help you with anything. Taxis from the resort are expensive! There are local buses that pass through the street, I was only able to use it once and it was much cheaper than a taxi.
Love the pool and Agave restaurant.
Had a great time at the resort(s) Great team of workers anything that was needed we got restaurants where great Buffet (breakfast could have been better but 4/5
Great property , friendly staff. I would love to be back next year.😊
Good place
My husband and I have stayed at Barcelo Riviera Maya several times, and three times at the Adults Only Maya Riviera hotel. While we had beautiful weather and the food did not disappoint, there were several things that occurred on this trip that put a damper on things. The biggest one was that the resort seemed to have trouble keeping up with the amount of crowd staying there. Several times they ran out of things at the bars and restaurants, and for some reason, they only seemed to be stocking one type of beer, which is a stark difference from the 3-4 variations they have carried in the past. In addition, we were having trouble getting housekeeping to visit our room and properly stock things. There were days when we wouldn't get coffee, or hand towels, or a soap. All little things, but when you pay as much as we did to stay, those things matter. Will we return to Barcelo? Most likely, but I'm going to give it a lot more consideration than in the past and may see if there's something better out there.
Buffet was same everyday and not very good for supposed quality of resort. No authentic Mexican music or ambience either. Pools and beach best about property. Room thefts are happen often.
Barceló Maya Riviera - Adults Only - All Inclusive places you next to Xpu-ha Beach and a short stroll from other popular sights like Ecopark Kantun Chi. This 850-room, 4.5-star property has 4 outdoor pools along with rooftop private spa tubs and a full-service spa.
This property is home to 5 onsite restaurants, perfect for a quick bite to eat.
50-inch LCD TVs come with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Rooftop private spa tubs, free minibar items, and balconies are also standard.
Guests of Barceló Maya Riviera - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 278 per vehicle return. The front desk is staffed 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and a conference center.
Properrty is amazing. Check in was very slow. Dining service varied. Some was excellent and some we felt invisable. Pool area and beach area world class.
Easy access and availabilty to the beach. The buffet closed at 4:30 most nights which limited the dining options on site. The food at the buffet was amazing though. Transportation could be difficult coming back to the property. Needed to ask which direction the bus was going. Great adult only resort.
Dear guest;First of all, we would like to thank you for your comment praising your recent visit to our Barceló Maya Riviera hotel and we are delighted to know that we were chosen.We are delighted to see that you really enjoyed the beauty of our facilities and service. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home.Once again we thank you for sharing your experience with us and we look forward to serving you again soon.
Great property!!
Dear Ms. Araceli;Thank you very much for sharing this review, we are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.Your opinion is very important to us. We hope to serve you again soon.Best Regards, Customer Service
My family loves the pool at the Adults Only. This vacation we spent a lot of time in the pool by the music bar. The pools are never overcrowded and always have entertaining things to do. Our rooms this year were on the 5th floor right above the lobby. I read reviews on how terrible these rooms are but we loved the convenience of the rooms, the only negative was our button for the cleaning service was broken. That is a minor issue, which is outweighed by the convenience to take the elevator staright down to the lobby/bar/dining/pool. This resort is definitely the place for my family, I hope you give it a chance and enjoy it as much as we did.
Dear Mr. JasonThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsWe are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home.We do apologize for the technical problems you encountered; We will make sure that the cleaning service button will be fixed. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best Regards, Customer Service
I thoroughly enjoyed my stay at Barcelo Maya Riviera. The facilities are great as are the beach, food, variety of things to do and others. I did thing the drinks lacked in quality. The regular margaritas, pina coladas, and other drinks used a mix which tastes like it has a sugar substitute in it, like aspartame or the like.I can taste when they are present and don't like them. Ask for a "natural' or "skinny" margarita. I also think if you stay in the "Premium" building they should offer some kind of transportation to the lobby or other places. It's a pretty good walk. Other than that I recommend the place without reservation.
Dear Mr. James,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success.Receive our most sincere apologies for not meeting your expectations regarding beverages in our consumption center. The departments involved have been informed about your comments and we are sure that they will help us to improve. We work very hard, trying to exceed the expectations of our guests and your opinion has encouraged us to continue striving to achieve your satisfaction if you decide to honor us with a new visit.Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Customer Service
Dear Guest;Thank you very much for rating us, your opinion is very important to us. We look forward to your next visit.
The property is beautiful, they cleaned the beach every morning, there are many different pools. Only one pool has music and it would get busy. The buffet was good, the waiters are happy to help you with anything. Taxis from the resort are expensive! There are local buses that pass through the street, I was only able to use it once and it was much cheaper than a taxi.
Dear Guest: Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera, we are delighted to read that we were able to match your expectations. We look forward to your next visit.Best RegardsBarceló Maya Riviera
Thank you again for review of your stay with us, we look forward to your next visit.Best Regards, Customer ServiceBarceló Maya Riviera.
Love the pool and Agave restaurant.
Dear Jason R,Thank you very much for sharing this great review, your opinion is very important for us.Best Regards, Customer Service
Had a great time at the resort(s) Great team of workers anything that was needed we got restaurants where great Buffet (breakfast could have been better but 4/5
Dear Mr. Frank;Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsBest Regards, Customer Service
Dear Mr. John.Thank you for taking the time to comment on your stay.We are pleased to know that you found out property amazing and that you enjoyed the pool and beach.We are really sorry that the check in did not fulfill their expectations. We offer it to all our guests from 15:00 hours or earlier in case of early availability. We regret that it was a little longer than expected. Concerning food, we've passed a copy of your comments to Manager involved in order to follow up with staff members and ensure we provide our guests a better service every day.We look forward to seeing you soon.