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Recent guest reviews

I liked that it was a newer hotel and how clean it was. However, the service was not the greatest. For an all inclusive hotel you have to pay extra for room service and you have to seat next to the pool bar in order to get drinks. They also stop playing music around 11:30 pm. People were disappointed specially if it’s an adults only resort. I would recommend to spend your money else where. Btw, the lady to book your COVID test is horrible! Try’s to give you an appointment that is more convenient for the pharmacy vs. the paying customer!

.The hotel is new but very boring, white walls, yellow tiles, and some strange pictures on the walls. Lacks design refinement. The beach is not equipped with umbrellas, tables, there is no service on the beach, you need to take drinks to the bar yourself. There is no place for swimming at all, the whole bottom is strewn with stones, it is not possible to enter the water. The service staff is very slow, there is no normal entertainment on the territory of the hotel, the music in the bar is the same every day, the acoustics are terrible, everything rattles, knocks and strains the brain. In short ::: we were bored, and we went to other resorts, and went to Playa de Carmen to have some fun. Our rating is 3 and a half points.

Pool and rooms are excellent. Food is good. Must have long pants to enter the restaurant at night. I didn’t have one so I had to buy one from the gift shop. Alcohol is good brands except of vodka. You have access to all the Barcelo resorts. Service is good but I’ve seen better at other resorts. Overall all we were satisfied.

It is new and the buildings overall the hotel is really nice! Staff is super nice. The buffet closes at 6 pm so my advice is to book or reserve all your dinner on the other restaurants that are included in the all inclusive hotel so you have all your dinners booked

Everything is great will definitely come back

It’s great location. Everything is new and well maintained. Stuff is great. I would like to come back.

Everything was perfect.

I have stayed at dozens of all-inclusive resorts around the world over the past 10 years, and most recently at six different ones in Mexico and the Caribbean since the pandemic started. This was definitely one of (if not) my favorite(s). I wouldn't hesitate returning to the Barcelo Gran Maya Riviera at all. There are a few things that could be improved upon, but overall, it is an EXCELLENT resort with beautiful rooms, good food, decent drinks, good service, a beautiful beach, and an AMAZING POOL area. It is a quiet resort that is secluded from the hustle and bustle of Cancun and Playa del Carmen. We chose it b/c of it's seclusion and Adults-Only policy. It was a VERY relaxing and enjoyable stay. It is also rather close to Xcaret (for those who are interested in visiting those parks) and conveniently close to both Tulum and Play del Carmen. However, for those looking for more activities and excitement (tours, excursions, shopping, etc.) outside of the resort, there are many others that are a lot more conveniently located than this one. However, since we were just looking for a relaxing time on the beach, this resort exceeded all of our needs and expectations. I highly recommend it!

The resort is absolutely beautiful. The food was also incredible considering this is an all inclusive. Staff was all very polite and friendly. I would highly recommend. Extremely clean and the COVID measures were very careful.

This was my 6th visit to the Barcelo Maya Grande Resort, but my first time to the Adults Only. The stretch of beach is gorgeous, the grounds are shiny, modern, and new. If you are visiting during covid times, you need to know that the theater, casino, bowling alley, and club are all closed. You will also need to wear your mask into the restaurants and up to the bar, unless it's the swim up bar. As much as I love this resort, I was bummed that it seemed that it wasn't running at full steam. I get the precautions, but the buffet closed at 6pm! We were barely off the beach at that point. We also tried to go the Guest Services at one point after discovering the buffet was closed so that we could try to get a reso at a restaurant. The worker was in there but shook her head to tell us "closed". It was 6pm and they are supposed to be open until 11 according to the door. Be sure to bring your passport to the covid testing!

It was an excellent experience. The staff is very kind and accommodating. The food is generally good, the only bad experience was at the French restaurant. Otherwise a truly enjoyable experience.

Beautiful property. Very clean and elegant. The staff was great as well. The only thing I would have improved was the nightlife at the resort. But I understand with the current restrictions, it is difficult to provide a fun place to guests to mingle. Currently, only 2 of the 6 hotels on this property are open. Right now, not the place to stay if you are looking for a good nightlife. But overall, the food, staff, and facilities were excellent. I would certainly consider staying again when I return to the Riviera Maya next year.

I am sure this is the best hotel I ever stayed at, it is extremely clean and beautiful. The service excellent at all areas

Carr. Chetumal Puerto Juarez km 266.3 Xpu-Ha QROO

Hotel highlights

  • Walking distance to Xpu-ha Beach and Ecopark Kantun Chi
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Barceló Maya Riviera - Adults Only - All Inclusive places you within a 15-minute stroll of popular sights such as Ecopark Kantun Chi and Xpu-ha Beach. This 850-room, 4.5-star property has 4 outdoor pools along with rooftop private spa tubs and a full-service spa.


Dining

This property is home to 5 onsite restaurants, perfect for a quick bite to eat.


Rooms

The 850 rooms are recently renovated and have an array of amenities, including rooftop private spa tubs, free minibar items, and balconies. 50-inch LCD TVs come with cable channels. Bathrooms offer hydromassage showers, hair dryers, and free toiletries. Other amenities include coffee makers, laptop-compatible safes, and phones.


Property features

Guests of Barceló Maya Riviera - Adults Only - All Inclusive have access to a full-service spa, 4 outdoor pools, and a fitness center. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include outdoor tennis courts, free WiFi in public areas, and a conference center.

Room options

Junior Suite

1 King Bed | Sleeps 3

Junior Suite (Swim Up Premium Level)

1 King Bed | Sleeps 3

Junior Suite, Oceanfront

2 Double Beds | Sleeps 3

Junior Suite Ocean Front Premium Level

1 King Bed | Sleeps 3

Guest reviews for Barceló Maya Riviera - Adults Only - All Inclusive

Everyone (14) Couples (7) Family (10)
2
Partner Couples

I liked that it was a newer hotel and how clean it was. However, the service was not the greatest. For an all inclusive hotel you have to pay extra for room service and you have to seat next to the pool bar in order to get drinks. They also stop playing music around 11:30 pm. People were disappointed specially if it’s an adults only resort. I would recommend to spend your money else where. Btw, the lady to book your COVID test is horrible! Try’s to give you an appointment that is more convenient for the pharmacy vs. the paying customer!

By on Jun 6, 2021

4
Family

.The hotel is new but very boring, white walls, yellow tiles, and some strange pictures on the walls. Lacks design refinement. The beach is not equipped with umbrellas, tables, there is no service on the beach, you need to take drinks to the bar yourself. There is no place for swimming at all, the whole bottom is strewn with stones, it is not possible to enter the water. The service staff is very slow, there is no normal entertainment on the territory of the hotel, the music in the bar is the same every day, the acoustics are terrible, everything rattles, knocks and strains the brain. In short ::: we were bored, and we went to other resorts, and went to Playa de Carmen to have some fun. Our rating is 3 and a half points.

By on May 28, 2021

Review comment responded on May 30, 2021

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Warm regards,

5
Everyone

By on May 28, 2021

Review comment responded on Jun 20, 2021

Dear Guest, Thank you for your score in your last visit at The Hotel Maya Riviera. We hope to see you soon at The Resort. Best Regards,

5
Everyone

By on May 24, 2021

4
Family

Pool and rooms are excellent. Food is good. Must have long pants to enter the restaurant at night. I didn’t have one so I had to buy one from the gift shop. Alcohol is good brands except of vodka. You have access to all the Barcelo resorts. Service is good but I’ve seen better at other resorts. Overall all we were satisfied.

By on May 12, 2021

Review comment responded on May 13, 2021

Dear We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards Customer Service Barceló Maya Riviera

4
Family

It is new and the buildings overall the hotel is really nice! Staff is super nice. The buffet closes at 6 pm so my advice is to book or reserve all your dinner on the other restaurants that are included in the all inclusive hotel so you have all your dinners booked

By on May 6, 2021

Review comment responded on May 8, 2021

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

5
Friends

Everything is great will definitely come back

By on May 4, 2021

Review comment responded on May 4, 2021

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

5
Family

It’s great location. Everything is new and well maintained. Stuff is great. I would like to come back.

By on Apr 10, 2021

Review comment responded on Apr 11, 2021

Dear Guest, Thank you for the great feedback of your recent holiday experience at our Barceló Maya Riviera; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Warm Regards,

5
Partner Couples

Everything was perfect.

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

5
Friends

I have stayed at dozens of all-inclusive resorts around the world over the past 10 years, and most recently at six different ones in Mexico and the Caribbean since the pandemic started. This was definitely one of (if not) my favorite(s). I wouldn't hesitate returning to the Barcelo Gran Maya Riviera at all. There are a few things that could be improved upon, but overall, it is an EXCELLENT resort with beautiful rooms, good food, decent drinks, good service, a beautiful beach, and an AMAZING POOL area. It is a quiet resort that is secluded from the hustle and bustle of Cancun and Playa del Carmen. We chose it b/c of it's seclusion and Adults-Only policy. It was a VERY relaxing and enjoyable stay. It is also rather close to Xcaret (for those who are interested in visiting those parks) and conveniently close to both Tulum and Play del Carmen. However, for those looking for more activities and excitement (tours, excursions, shopping, etc.) outside of the resort, there are many others that are a lot more conveniently located than this one. However, since we were just looking for a relaxing time on the beach, this resort exceeded all of our needs and expectations. I highly recommend it!

By on Apr 5, 2021

Review comment responded on Apr 5, 2021

Dear Thank you very much for sharing this great review of your recent stay at Barceló Maya Riviera. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best Regards Customer service Barceló Maya Riviera

Barceló Maya Riviera - Adults Only - All Inclusive

Carr. Chetumal Puerto Juarez km 266.3, Xpu-Ha, QROO
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