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Recent guest reviews

The first inconvenience was that we bought for a Riviera Maya beach facility and they moved us to the colonial Mayan Riviera without asking us if we agreed, another reason that I did not like was that they stole $ 1000 and a T-shirt from the room. I never received a call back it was disrespectful, the rooms need to be repaired, in short I don't eat that hotel. Very disappointed

it is an old hotel with bad service

Don’t stay here

Either Orbitz or Barcelo moved us from the Palace to the Colonial no apologies or consideration from either party. Staff didn’t care if you were there or not especially if you were old and white we always tip well and enjoy interacting with the staff but is was so bad we quit. Pillows in the room were in tatters if you looked inside the case ,mattress was broken down . When you don’t get what you booked and no one cares you should probably use someone else lost faith in Orbitz and I have booked nearly all my travel with you for several years

Food was not good. It was kinda the same thing everyday

It is in a great location. The beaches are clean and beautiful. The staff is very nice and helpful. The only problem was with the food. Often it was cold and sometimes there would not be enough.

The resort was very clean. The beach was well groomed. A few of the bartenders really stood out. They were extremely friendly and great to talk to! Although, I do not remember specific names. Others just didn't talk much, not rude, that was OK too.

Quality of food and liquor has decreased since we were there 2 years ago

Liked everything. No problems at all. Can’t wait to go back next year.

I didn’t like how on the floor above us you can hear if they walk with heels or when they move things around.

The beach was very nice. There was seaweed however the workers worked really hard to clean them. The next day was no seaweeds. Food was okay at the buffets. The restaurant were amazing food. The cons is they have no WiFi only for limited of time at the mall. I think it should be 24/7 free at the lobby. They make you pay for extras at the bowling arcade room. Water park.

At no fault of the property.... Just don't go in June. Seaweed and high tide ruined beach play.

Big property, so much to do, and satisfied to just lounge in the sun. The service and overall care at the restaurants could be improved. Regardless, most is set up really well to do/ get what you need or want.

Carr Chetumal Puerto Juarez Km 266.3 Xpu-Ha QROO

Hotel highlights

  • Free WiFi in public areas
  • Free covered self parking
  • Onsite dining
  • Spa

Barceló Maya Beach - All Inclusive places you within a 10-minute stroll of popular attractions such as Ecopark Kantun Chi and Cenote Cristalino. This 630-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a water park. It's connected to the convention center in central Xpu-Ha and also close to Xpu-ha Beach and Puerto Aventuras Golf Club.


Dining

Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants.


Rooms

All of Barceló Maya Beach - All Inclusive's 630 air-conditioned rooms provide furnished balconies or patios, free minibar items, and coffee makers. 32-inch LCD TVs come with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Ceiling fans, laptop-compatible safes, and phones are also available.


Property features

Barceló Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and a spa tub.

Room options

Superior Room

1 King Bed | Sleeps 4

Junior Suite, Ocean View (Premium Level)

1 King Bed | Sleeps 5

Suite, Ocean View (Premium Level)

1 King Bed | Sleeps 4

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (43) Couples (29) Business (1) Family (39) Friends (5) Other (1)
1
Family

The first inconvenience was that we bought for a Riviera Maya beach facility and they moved us to the colonial Mayan Riviera without asking us if we agreed, another reason that I did not like was that they stole $ 1000 and a T-shirt from the room. I never received a call back it was disrespectful, the rooms need to be repaired, in short I don't eat that hotel. Very disappointed

By on Aug 9, 2021

Review comment responded on Aug 19, 2021

Dear traveler, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Regards,

1
Family with small children

it is an old hotel with bad service

By on Jul 11, 2021

Review comment responded on Jul 25, 2021

Dear Guest, We sincerely appreciate the time you spent to share your comments following your visit to our Barceló Maya Beach hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay. Regards

1
Family Friends

Don’t stay here

By on Jun 15, 2021

Review comment responded on Jun 23, 2021

We appreciate your preference for Barceló Hotels and the time it took to answer this survey. The feedback of our guests is very important for us, because thanks to it we can identify our strengths, as well as the areas of opportunity in order to improve the quality of our services, so we will be very pleased to take your observations into consideration. It will be an honor if you decide to visit us again. Best regards,

3
Everyone

By on Jun 12, 2021

Review comment responded on Jun 23, 2021

We appreciate your preference for Barceló Hotels and the time it took to answer this survey. The feedback of our guests is very important for us, because thanks to it we can identify our strengths, as well as the areas of opportunity in order to improve the quality of our services, so we will be very pleased to take your observations into consideration. It will be an honor if you decide to visit us again. Best regards,

2
Partner Couples

Either Orbitz or Barcelo moved us from the Palace to the Colonial no apologies or consideration from either party. Staff didn’t care if you were there or not especially if you were old and white we always tip well and enjoy interacting with the staff but is was so bad we quit. Pillows in the room were in tatters if you looked inside the case ,mattress was broken down . When you don’t get what you booked and no one cares you should probably use someone else lost faith in Orbitz and I have booked nearly all my travel with you for several years

By on Jun 11, 2021

Review comment responded on Jun 23, 2021

We appreciate your preference for Barceló Hotels and the time it took to answer this survey. The feedback of our guests is very important for us, because thanks to it we can identify our strengths, as well as the areas of opportunity in order to improve the quality of our services, so we will be very pleased to take your observations into consideration. It will be an honor if you decide to visit us again. Best regards,

3
Partner Couples

Food was not good. It was kinda the same thing everyday

By on Apr 24, 2021

Review comment responded on Apr 27, 2021

Dear Guest, First of all, we would like to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. We want to apologize for any inconvenience caused during your stay, we are sharing this comments to all heads of the departments in order to improve in our opportunity areas as the ones you´ve mentioned. We apologize once again and hope you can give us another chance to welcome you. Best Regards, The Management.

4
Partner Couples

It is in a great location. The beaches are clean and beautiful. The staff is very nice and helpful. The only problem was with the food. Often it was cold and sometimes there would not be enough.

By on Mar 22, 2020

Review comment responded on Apr 24, 2020

Dear guest, Thank you for choosing our Barceló Maya Beach Hotel for your stay. We're delighted to know that overall you enjoyed our stay among us. We have taken good notes about the food temperature in the buffet to review it with the team as all trays are being constantly checked by our kitchen staff to ensure that the temperature of the food is adequate and that all options are being replenished throughout all services. On the other hand, we appreciate your kind mention about the staff attitude. Their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing. Also, we're glad to see you enjoyed and disconnect to the fullest at the beach due to the fantastic location. Many thanks for leaving your comments in Expedia, we sincerely hope you and your loved ones are staying safe at home and to have the opportunity to welcome you soon. Customer Experience | Barceló Hotel Group

1
Everyone

By on Mar 15, 2020

Review comment responded on Mar 20, 2020

Estimado Huésped, En primer lugar queremos agradecerle por su preferencia y apreciamos el hecho de que tomó algún tiempo para evaluar su estancia en Barceló Maya Beach. Pedimos disculpas si durante su estancia tuvo alguna incidencia, esperamos que usted pueda darnos otra oportunidad para darle la bienvenida. Saludos Cordiales,

5
Friends

The resort was very clean. The beach was well groomed. A few of the bartenders really stood out. They were extremely friendly and great to talk to! Although, I do not remember specific names. Others just didn't talk much, not rude, that was OK too.

By on Feb 20, 2020

Review comment responded on Feb 21, 2020

Dear Guest, Thank you so much for sharing your impressions about Barcelo Maya Beach, we are glad we have accomplished your expectations and enjoyed your vacation with us. We are so proud to receive your excellent comments toward our service and toward our staff, with this we affirmed that we have provided you an excellent service that you deserve, thank you for your comments. It will be a pleasure to transfer your great comments to our staff. We hope to have the opportunity to serve you again. Regards,

3
Partner Couples

Quality of food and liquor has decreased since we were there 2 years ago

By , from Minnesota on Feb 18, 2020

Review comment responded on Feb 21, 2020

Dear Laurie, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Regards,

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