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Barceló Maya Beach - All Inclusive

4.0 out of 5.0

Recent guest reviews

Big property, so much to do, and satisfied to just lounge in the sun. The service and overall care at the restaurants could be improved. Regardless, most is set up really well to do/ get what you need or want.

I did like that property has a lot different things like: pools, play aerias, bars, grills, restaurants etc Barcelo beach rooms are a bit outdated, beds and bedding are not comfortable!

Loved the beach! Didn't like the damp bedroom/linens.

Amazing hotel and service! The hotel is magnificent!!!! This is my second time there and can’t wait to go back.

Very nice hotel. Would stay there again. The beach is beautiful! The staff went above and beyond to make our vacation unforgettable

Fliys on the food - disgusting all over never again

Beach was nice. Staff was horrible. Room was dated. Food was awful.

Barceló is a huge resort so there is a lot to do and there is even a shopping mall in the resort. The downside of the bigness of the resort is that it can take 15 minutes to get from one side to the other but we enjoyed walking around the resort. The beach is a little rocky but we had a great time swimming and jumping over the small waves. There is a pier that you can jump off and the kids really enjoyed that. The buffet food was good but we couldn't eat at the sit down restaurants because there were no reservations available. This would be my biggest complaint. Everyone got sick of the buffet after a while and we probably won't come back to this resort because it was so hard to get reservation for the sit down restaurants. There were lots of nice pools and they weren't very busy but the water was cold for us and there was no hot tubs. Next time I will stay at a resort that has a hot tub. There were plenty of chairs at the pool and we didn't have a hard time getting chairs for everyone. When we wanted to go mini-golfing we had to wait an hour because they had run out of balls so we gave up on mini-golfing. The shows were mediocre and similar to other resorts I have been at. I liked that the theater was outside and covered. The Christmas lights and decorations were beautiful and we loved walking around the resort at night and taking pictures with all the lit up trees.

The beach is beautiful. The food was not good and it was a struggle to find something to eat. Very ethnic while we are used to all-inclusives with American food. The hotel staff was very friendly. Beds were very uncomfortable and no wash clothes. I had to ask for them every day. Our room was fairly clean but definitely older and could use an update.

The property is nice, very clean, close to the beach, friendly personal, very good food.

Beautiful resort !! We loved the resort & it was amazing how this resort has grown . Definitely will be back !

A beautiful place to stay. The staff was amazing.

nice .............................................................................................................................................................................................

We stayed at Barcelo Maya Beach resort for six night. The property itself was nice and beautiful and well maintained but the hotel room was terrible and outdated something that you wouldn't expect from a property rated at 4.2 stars hotel. When we first arrived at our hotel the check-in process was overwhelmingly time consuming spent probably good 45 minutes just to check-in and get my room keys. Then when we got to our room it was waaaaay outdated and had that terrible old smell that you could still sense it even with ac on. Then we found mold on walls and one bed sheets which is totally an acceptable and one of the bed skirts had old vomitting on it which is gross. Talked to the management about it and nothing was done to fix any of the issues described above.

WE were under the understanding we were booked at the beach, but then were moved on arrival to the tropical. room was nice but musty. resort was large plenty to do, but beach had lots of rocks and seaweed. the dinner alacarte was hard to get , but it always seemed to have open tables when we were in. the staff was lovely and truly worked hard to make it nice for us a big shout out to the colonial buffet wait staff they were exceptional and lily from acitivites was just wonderful.

Very good Hotel, very nice staff my only complaint is Buffet food just ok. Everything else Very Good

They have horrible customer service. We got our needs met, but needed to go through a manager. Their check in and check out procedure was very inefficient. The buffet food is mediocre. Good breakfasts, but lunch and dinner are uninteresting and much of the buffet food was cold as there are not enough heat lamps. The guest services people who make your dinner reservations are inefficient and rude. We were there for over an hour and accomplished little. There was nothing available at all for us except at 5:00 or 10:00 for our entire stay. Again, we went through a manager and got some better reservations.The air conditioning cycled on and off throughout the night. I would wake up hot until it kicked in again. They have a policy to make you leave a signed credit card slip for 500 dollars if anyone is with you who is under 24 years old in case of damages. This is understandable if you are traveling with a bunch of teenagers for spring break, but we were traveling as a family. I found that insulting. The rooms, the beach, the pool, and general layout is terrific. We have been in the area many times and the facilities were the best part of the vacation.

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Casino

Xpu-ha Beach is within 2 miles (3 km) of Barceló Maya Beach - All Inclusive while other popular attractions such as Dolphin Discovery are within 3 miles (5 km). This 630-room, 4-star property has 2 outdoor pools along with a full-service spa and a casino. Centrally located in Xpu-Ha, the property is connected to the convention center, and a short walk from Ecopark Kantun Chi and Cenote Cristalino.


Dining

Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with satellite channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a coffee maker.


Property features

Barceló Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Oceanfront Suite Premium Level

King 1 | Full 2 | Sleeps 4

Suite, Oceanfront (Premium Level- Single occupancy)

King 1 | Sleeps 1

Superior Room (Single occupancy)

King 1 | Sleeps 1

Junior Suite Oceanfront Premium Level

King 1 | Full 2 | Sleeps 5

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (37) Couples (419) Business (1) Family (432) Friends (105) Other (10)
5
Everyone

By on Apr 12, 2019

Review comment responded on Apr 13, 2019

Dear Guest, We were delighted to welcome you in the Riviera Maya. Thank you for choosing Barceló Maya Palace. We look forward to seeing you back again in a near future, our entire staff will be more than happy to pamper you and your loved ones for a perfect experience! Kind regards, José Luis Serratos Subdirector

4
Partner Couples

Big property, so much to do, and satisfied to just lounge in the sun. The service and overall care at the restaurants could be improved. Regardless, most is set up really well to do/ get what you need or want.

By on Apr 10, 2019

Review comment responded on Apr 13, 2019

Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Palace hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We hope to have the opportunity to host you once again. Kind Regards, José Luis Serratos Subdirector

4
Family with small children

I did like that property has a lot different things like: pools, play aerias, bars, grills, restaurants etc Barcelo beach rooms are a bit outdated, beds and bedding are not comfortable!

By on Apr 6, 2019

Review comment responded on Apr 9, 2019

Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards, José Luis Serratos Sub Director Barceló Maya Beach

5
Everyone

By on Apr 4, 2019

Review comment responded on Apr 9, 2019

Dear Guest, We cannot thank you enough for taking your personal time in expressing, your high level of satisfaction. We appreciate you share with others your excellent review during your recent stay, we hope to have the opportunity host you once again. Best Regards, José Luis Serratos Subdirector

5
Families Family with small children

Loved the beach! Didn't like the damp bedroom/linens.

By on Mar 27, 2019

Review comment responded on May 9, 2019

Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards, José Luis Serratos Sub Director Barceló Maya Beach

5
Families

Amazing hotel and service! The hotel is magnificent!!!! This is my second time there and can’t wait to go back.

By , from Michigan USA on Mar 24, 2019

Review comment responded on Apr 19, 2019

Dear Guest, Thank you for providing your positive feedback after your recent stay at Barceló Maya Beach. It is overwhelming to our staff and I, knowing we were able to accomplish yet another wonderful vacation. We will be more that honor to welcome you back soon. Kind regards, José Luis Serratos Sub Director Barcelo Maya Beach

5
Everyone

Very nice hotel. Would stay there again. The beach is beautiful! The staff went above and beyond to make our vacation unforgettable

By on Feb 1, 2019

Review comment responded on Feb 4, 2019

Dear Guest, The entire Barceló Maya Beach Staff and I are very honored by such a wonderful review! We are delighted to read that you had a great time and enjoyed our kind full service. It was a real pleasure welcoming you and we already look forward to your next visit. Warm Regards, José Luis Serratos Sub Director Barceló Maya Beach

2
Everyone

Fliys on the food - disgusting all over never again

By on Jan 17, 2019

Review comment responded on Jan 21, 2019

Dear Guest, It is with great sadness that we learn of an overall disappointing experience, for which we cannot but offer our sincerest apologies. We encourage our guests to provide us with their feedback in regards of our services during their stay in order for us to be able to offer them the best memories and experiences of their holidays with us. Therefore we appreciate your kind remarks and be certain that your comments will not be overlooked. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Warm Regards,

1
Everyone

Beach was nice. Staff was horrible. Room was dated. Food was awful.

By on Jan 16, 2019

Review comment responded on Jan 21, 2019

Dear Guest, First of all thank you for visiting our hotel and for sharing your point of view. Regarding the situation described, we are sorry that we have not exceeded your expectations and disappointment with some services we offer; accept our sincere apologies that certainly does not reflect the commitment and the quality that we have exhibited for many years. We hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.

5
Everyone

By on Jan 8, 2019

Review comment responded on Jan 8, 2019

Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards,