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  • Free parking
  • Onsite dining
  • Spa
  • Casino

Recent guest reviews

I didn’t like how on the floor above us you can hear if they walk with heels or when they move things around.

The beach was very nice. There was seaweed however the workers worked really hard to clean them. The next day was no seaweeds. Food was okay at the buffets. The restaurant were amazing food. The cons is they have no WiFi only for limited of time at the mall. I think it should be 24/7 free at the lobby. They make you pay for extras at the bowling arcade room. Water park.

At no fault of the property.... Just don't go in June. Seaweed and high tide ruined beach play.

Big property, so much to do, and satisfied to just lounge in the sun. The service and overall care at the restaurants could be improved. Regardless, most is set up really well to do/ get what you need or want.

I did like that property has a lot different things like: pools, play aerias, bars, grills, restaurants etc Barcelo beach rooms are a bit outdated, beds and bedding are not comfortable!

Loved the beach! Didn't like the damp bedroom/linens.

Amazing hotel and service! The hotel is magnificent!!!! This is my second time there and can’t wait to go back.

Very nice hotel. Would stay there again. The beach is beautiful! The staff went above and beyond to make our vacation unforgettable

Fliys on the food - disgusting all over never again

Beach was nice. Staff was horrible. Room was dated. Food was awful.

Barceló is a huge resort so there is a lot to do and there is even a shopping mall in the resort. The downside of the bigness of the resort is that it can take 15 minutes to get from one side to the other but we enjoyed walking around the resort. The beach is a little rocky but we had a great time swimming and jumping over the small waves. There is a pier that you can jump off and the kids really enjoyed that. The buffet food was good but we couldn't eat at the sit down restaurants because there were no reservations available. This would be my biggest complaint. Everyone got sick of the buffet after a while and we probably won't come back to this resort because it was so hard to get reservation for the sit down restaurants. There were lots of nice pools and they weren't very busy but the water was cold for us and there was no hot tubs. Next time I will stay at a resort that has a hot tub. There were plenty of chairs at the pool and we didn't have a hard time getting chairs for everyone. When we wanted to go mini-golfing we had to wait an hour because they had run out of balls so we gave up on mini-golfing. The shows were mediocre and similar to other resorts I have been at. I liked that the theater was outside and covered. The Christmas lights and decorations were beautiful and we loved walking around the resort at night and taking pictures with all the lit up trees.

The beach is beautiful. The food was not good and it was a struggle to find something to eat. Very ethnic while we are used to all-inclusives with American food. The hotel staff was very friendly. Beds were very uncomfortable and no wash clothes. I had to ask for them every day. Our room was fairly clean but definitely older and could use an update.

The property is nice, very clean, close to the beach, friendly personal, very good food.

Beautiful resort !! We loved the resort & it was amazing how this resort has grown . Definitely will be back !

Carr Chetumal Puerto Juarez Km 266.3 Xpu-Ha QROO

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Casino

Barceló Maya Beach - All Inclusive is a short stroll from Ecopark Kantun Chi and Cenote Cristalino. This 630-room, 4-star property has 2 outdoor pools along with a full-service spa and a casino. Located centrally in Xpu-Ha, it's connected to the convention center and also close to Xpu-ha Beach and Bel Air Animal Park.


Dining

Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with satellite channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a furnished balcony or patio, free minibar items, and a coffee maker.


Property features

Barceló Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Oceanfront Suite Premium Level

King 1 | Full 2 | Sleeps 4

Suite, Oceanfront (Premium Level- Single occupancy)

King 1 | Sleeps 1

Superior Room (Single occupancy)

King 1 | Sleeps 1

Junior Suite Oceanfront Premium Level

King 1 | Full 2 | Sleeps 5

Guest reviews for Barceló Maya Beach - All Inclusive

Everyone (40) Couples (414) Business (1) Family (423) Friends (103) Other (10)
3
Families

I didn’t like how on the floor above us you can hear if they walk with heels or when they move things around.

By on Sep 2, 2019

Review comment responded on Sep 2, 2019

Dear Guest, Thank you very much for sharing your review and informing us of your experience at Barceló Maya Beach. On behalf of all the staff that we make this great team, we offer you a sincere apology for any inconveniences caused by the noise. Our goal is to provide each and every one of our guests with exceptional service and unforgettable moments. Therefore we really hope, that the rest of our services, were to your complete satisfaction. I appreciate your comment, as this gives us the opportunity to continue improving day by day. We hope you give us the opportunity to host you on your next vacation. Best Regards, José Luis Serratos Subdirector Barceló Maya Beach

4
Everyone

By on Aug 23, 2019

Review comment responded on Aug 28, 2019

Dear Guest, Thank you, we are happy to hear that you enjoyed your vacation in the beautiful Riviera Maya. We will continue to work at ensuring our guests' stay at Barceló Maya Beach, is the most memorable. We look forward to having you visit us again on your next vacation. Kind Regards, José Luis Serratos Sub Director Barceló Maya Beach

3
Families Family with small children Families

The beach was very nice. There was seaweed however the workers worked really hard to clean them. The next day was no seaweeds. Food was okay at the buffets. The restaurant were amazing food. The cons is they have no WiFi only for limited of time at the mall. I think it should be 24/7 free at the lobby. They make you pay for extras at the bowling arcade room. Water park.

By on Aug 1, 2019

Review comment responded on Aug 2, 2019

Dear Guest, Thank you for choosing Barceló Maya Beach as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

5
Everyone

By on Jul 28, 2019

Review comment responded on Jul 28, 2019

Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards, José Luis Serratos Sub Director Barceló Maya Beach

5
Friends

At no fault of the property.... Just don't go in June. Seaweed and high tide ruined beach play.

By , from Texas on Jun 22, 2019

Review comment responded on Jun 23, 2019

Dear Guest, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. On the other hand, I'm sorry the seaweed, this year has been such a challenge season. We hope to have you back very soon on your next vacation. Yours Truly, José Luis Serratos Subdirector Barceló Maya Beach

3
Everyone

By on Jun 6, 2019

Review comment responded on Jun 11, 2019

We first would like to thank you for choosing our Barceló Maya Palace hotel for your holidays in Riviera Maya and for sharing your comments on your experience among us. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. If there is any additinal comment, you wish to share with us, please send us an email. Thank you again .

5
Everyone

By on Apr 12, 2019

Review comment responded on Apr 13, 2019

Dear Guest, We were delighted to welcome you in the Riviera Maya. Thank you for choosing Barceló Maya Palace. We look forward to seeing you back again in a near future, our entire staff will be more than happy to pamper you and your loved ones for a perfect experience! Kind regards, José Luis Serratos Subdirector

4
Partner Couples

Big property, so much to do, and satisfied to just lounge in the sun. The service and overall care at the restaurants could be improved. Regardless, most is set up really well to do/ get what you need or want.

By on Apr 10, 2019

Review comment responded on Apr 13, 2019

Dear Guest, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Palace hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. We hope to have the opportunity to host you once again. Kind Regards, José Luis Serratos Subdirector

4
Family with small children

I did like that property has a lot different things like: pools, play aerias, bars, grills, restaurants etc Barcelo beach rooms are a bit outdated, beds and bedding are not comfortable!

By on Apr 6, 2019

Review comment responded on Apr 9, 2019

Dear Guest, Thanks for your wonderful opinion. It is very gratifying to know that our services have gone beyond the expectations of our guests. We are delighted to know that you enjoyed your stay and we look forward to welcoming you to Barceló Maya Beach soon. Best regards, José Luis Serratos Sub Director Barceló Maya Beach

5
Everyone

By on Apr 4, 2019

Review comment responded on Apr 9, 2019

Dear Guest, We cannot thank you enough for taking your personal time in expressing, your high level of satisfaction. We appreciate you share with others your excellent review during your recent stay, we hope to have the opportunity host you once again. Best Regards, José Luis Serratos Subdirector

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