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Hotel Pier Bacalar - All Inclusive

Property class: 3

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Photo gallery for Hotel Pier Bacalar - All Inclusive

Kayaking
View from property
Massage in accommodation
Aerial view
Premium bedding, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • On private beach
  • All inclusive
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930
  • Place, Lake Bacalar
    ‪4 min drive‬
  • Place, Laguna Bacalar Ecological Park
    ‪9 min drive‬
  • Place, Cenote Cocalitos
    ‪12 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪38 min drive‬

Room options

View all photos for Comfort Room, 2 Queen Beds, Balcony, Garden View

Comfort Room, 2 Queen Beds, Balcony, Garden View | View from room

Comfort Room, 2 Queen Beds, Balcony, Garden View

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 377 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Premium bedding, free WiFi, bed sheets

Panoramic Room, 1 King Bed, Terrace, Partial Lake View

  • Partial lake view
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View | Premium bedding, free WiFi, bed sheets

Panoramic Cabin, 1 King Bed, Lake View

  • Lake view
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Bacalar

Lake Bacalar is a short stroll from Hotel Pier Bacalar - All Inclusive, and other popular attractions like Laguna Bacalar Ecological Park are within a 10-minute drive. This 3-star hotel has 9 guestrooms and offers a private beach, free in-room WiFi, and free self parking.

What's nearby

  • Lake Bacalar - 4 min drive - 1.2 miles
  • Laguna Bacalar Ecological Park - 9 min drive - 5.1 miles
  • Fort of San Felipe - 10 min drive - 5.5 miles
  • Cenote Azul - 12 min drive - 8.4 miles
  • Cenote Cocalitos - 12 min drive - 8.2 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 49 min drive

Restaurants

  • ‪asadero el establo - ‬6 min drive
  • ‪Las Miches De La 1 - ‬8 min drive
  • ‪Pueblo Pirata - ‬4 min drive
  • ‪Marisqueria El Taco Loco - ‬5 min drive
  • ‪6 hermanos - ‬8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

Guests of Hotel Pier Bacalar - All Inclusive enjoy features like a private beach, free WiFi in public areas, and spa services. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for MXN 500 per person one-way. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive hotel include express check-in, express check-out, and a terrace.
Guests can expect free WiFi and 22-inch flat-screen TVs with satellite channels. Beds sport premium bedding and bathrooms offer free toiletries. Change of towels is available on request.
Recreational amenities at the hotel include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, sports massages, and Swedish massages.

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  • Hot tub
  • Spa
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free beach club

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 2 floors
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 52.79 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Frequently asked questions

Are free cancellation options available at Hotel Pier Bacalar - All Inclusive?

Hotel Pier Bacalar - All Inclusive offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see near Hotel Pier Bacalar - All Inclusive?

This hotel is located in Bacalar within a short 10-minute walk of Lake Bacalar. You'll also find Laguna Bacalar Ecological Park and Fort of San Felipe within a short drive.

Is a spa located at Hotel Pier Bacalar - All Inclusive?

Spa services at the hotel include deep-tissue massages.

Does Hotel Pier Bacalar - All Inclusive include a casino?

No, Hotel Pier Bacalar - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Pier Bacalar - All Inclusive?

No, there is no indoor pool at this hotel.

Does Hotel Pier Bacalar - All Inclusive feature a restaurant that includes a breakfast menu?

No, Hotel Pier Bacalar - All Inclusive doesn't have a restaurant that serves breakfast.

Will Hotel Pier Bacalar - All Inclusive allow pets to stay free of charge?

Yes, pets stay free at Hotel Pier Bacalar - All Inclusive.

What is the closest airport to Hotel Pier Bacalar - All Inclusive?

The closest major airport to Hotel Pier Bacalar - All Inclusive is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 27.7 mi away (49 minutes by car). Another top airport is Corozal (CZH), which is around 23.8 mi away.

Does Hotel Pier Bacalar - All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hotel Pier Bacalar - All Inclusive.

Hotel Pier Bacalar - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 99 reviews
Rating 8 - Good. 23 out of 99 reviews
Rating 6 - Okay. 22 out of 99 reviews
Rating 4 - Poor. 9 out of 99 reviews
Rating 2 - Terrible. 10 out of 99 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Garilyn

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Stayed 1 night in Jan 2022

6/10 Okay

Kwangmin

Traveled with family
Disliked: Property conditions & facilities
It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Stayed 2 nights in Dec 2021

6/10 Okay

RICARDO

Traveled with partner
Liked: Cleanliness, property conditions & facilities
El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Not bad.

Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021

10/10 Excellent

Cynthia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would definitely come back!!

Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021

6/10 Okay

Cristina

Liked: Staff & service, property conditions & facilities, room comfort

No colors

It was a little hard to find the entrance to the hotel from the road si ves it doesn’t have the name marked. The entrance shows another complex name. The Bacalar lake has lost the beautiful colors due to many hurricanes that have hit the coast and the main attraction is now gone. The hotel is nice but it need lots of work to make it superior. All the personnel are very helpful and friendly. The restaurant menu is limited.
Front of my room
Beautiful pier but don’t go inside the water, you will be disappointed when your feet touch the slimy bottom
Grey color of the water
Stayed 2 nights in Mar 2021

10/10 Excellent

Karina, Mexico City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The All-Inclusive plan is really good, but the best of this hotel is its staff. All great people who made our stay pleasant and unforgettable.
Stayed 2 nights in Jan 2021

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Carmen

Stayed 1 night in Dec 2020

8/10 Good

Verified traveler

Stayed 5 nights in Nov 2020

4/10 Poor

Verified traveler

Stayed 5 nights in Nov 2020

8/10 Good

Abel, Tijuana

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Este hotel no tiene una señalización clara para poder llegar facil. Las instalaciones están un poco descuidadas y huelen a humedad. Su acceso a la Laguna es espectacular, los alimentos excelentes la calidad y el servicio. Si quieres ir a descansar este es el lugar ideal
Stayed 1 night in Nov 2020

10/10 Excellent

Briana, Salinas, CA

Traveled with family
Liked: Staff & service
Our room had a weird smell. Everything was cleaned daily and customer service was great with their attentive staff. Limited alcohol selection.
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s ok.............................................
Stayed 1 night in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Romain, London

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of almost being the only occupant of the hotel. That being said few items were not available on the menu to order (I didn't get my guacamole :(). Staff was always trying to find a solution to accommodate us. Very beautiful place.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was far from other hotels and so quiet.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and great service. People are really friendly.
Stayed 2 nights in Nov 2019

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