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Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor swimming pools
VIP Access

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Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 outdoor pools, pool umbrellas, sun loungers
Aerial view
Grand Presidential Suite | View from room
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby

Reviews

8.4

Very good

Popular amenities

  • Bar
    BarBar
  • On private beach
    On private beachOn private beach
  • Pool
    PoolPool
  • All inclusive
    All inclusiveAll inclusive
  • Breakfast included
    Breakfast includedBreakfast included
  • Spa
    SpaSpa

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Popular LocationXoximilco6 min drive
  • Popular LocationMoon Palace Golf Club6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)15 min drive
  • Popular LocationRiviera Cancun Golf Resort18 min drive

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Similar properties

Aerial view
Moon Palace Cancún - All Inclusive
Pool
All inclusive
Spa
Kids pool
8.0 out of 10, Very Good, (2427)
The price is $404
per night
$494 total
includes taxes & fees
Aug 10 - Aug 11
Moon Palace Cancún - All Inclusive

About the neighborhood

Cancun

Moon Palace The Grand Cancun - All-inclusive is a short stroll from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 1304-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

  • Xoximilco - 6 min drive
  • Moon Palace Golf Club - 6 min drive
  • Ventura Park Cancun - 12 min drive
  • Riviera Cancun Golf Resort - 18 min drive
  • Iberostar Cancun Golf Course - 22 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 15-min drive, 7.2 mi/11.6 km.

Restaurants

  • ‪Lobby Bar - ‬18 min walk
  • Grand Lobby Bar
  • ‪Sky Bar - ‬18 min walk
  • ‪Grand Central Buffet - ‬8 min walk
  • ‪Cusco - ‬12 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor swimming pools
Moon Palace The Grand Cancun - All-inclusive features a private beach, a golf course, and a marina. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and access to locker space. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a nightclub.
Guests can expect free WiFi and 42-inch Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Indoor private spa tubs, free minibar items, and furnished balconies are also available.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caribeño
  • Casa Mia
  • Cusco
  • Habibi- Lebanese Cuisine
  • Jade

Things to do

  • 27 holes of golf
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch Smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a security system and window guards
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.

Property is also known as

Moon Palace Grand All Inclusive Cancun
Grand Moon Palace All Inclusive All-inclusive property Cancun
Grand Moon Palace All Inclusive Hotel Cancun
Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Is free cancellation available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on Aug 25, 2024 start from $552.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Moon Palace The Grand Cancun - All-inclusive?

This property is located in Cancun, a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 13 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Will I be able to park at Moon Palace The Grand Cancun - All-inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Moon Palace The Grand Cancun - All-inclusive?

Spa services at the property include deep-tissue massages, sports massages, hydrotherapy, and body wraps.

Does Moon Palace The Grand Cancun - All-inclusive feature a casino at the property?

No, Moon Palace The Grand Cancun - All-inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools.

Is Moon Palace The Grand Cancun - All-inclusive a good place to stay for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, a beach bar, and 9 outdoor pools.

Does Moon Palace The Grand Cancun - All-inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant that serves breakfast?

Yes, Moon Palace The Grand Cancun - All-inclusive has 12 restaurants, and serves free full breakfasts.

Will Moon Palace The Grand Cancun - All-inclusive allow pets to stay free of charge?

No, pets aren't allowed at Moon Palace The Grand Cancun - All-inclusive though service animals are welcome.

Does Moon Palace The Grand Cancun - All-inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Moon Palace The Grand Cancun - All-inclusive?

The closest major airport to Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN), which is 7.2 mi away (15 minutes by car).

Are there rooms with balconies that I can book at Moon Palace The Grand Cancun - All-inclusive?

Yes, every guestroom at Moon Palace The Grand Cancun - All-inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Moon Palace The Grand Cancun - All-inclusive host weddings?

Take advantage of the wedding venue at Moon Palace The Grand Cancun - All-inclusive if you plan to say "I do" during your trip.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 656 out of 1133 reviews" "
Rating 8 - Good. 220 out of 1133 reviews" "
Rating 6 - Okay. 100 out of 1133 reviews" "
Rating 4 - Poor. 61 out of 1133 reviews" "
Rating 2 - Terrible. 96 out of 1133 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denver

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great
Stayed 4 nights in Jul 2024

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Yvette, Manvel

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Nice family resort, food was good.
Stayed 2 nights in Jun 2024

8/10 Good

Candace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Difficult to get room cleaned. Need to explain app better at check in. And explain shuttle maps etc. almost too big. Sunrise pool Was awesome.
Stayed 4 nights in May 2024

10/10 Excellent

Melissa

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked this property very much! We had shuttles going from all three hotels which was very convenient. The only extreme downside to this property, was the two double beds feature! I read reviews prior to choosing this property and people complaining about this feature as well, we knew when we booked, however staying 12 nights, this did not make this the best experience ever. Having two young children, we both had to bunk with them and they both took over our beds! Other than the bed experience, this hotel is top notch.
Stayed 12 nights in Apr 2024

10/10 Excellent

HONGYIN, flushing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Yelva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent,everything
Stayed 4 nights in Apr 2024

10/10 Excellent

Chun Hsiang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 3 nights in Apr 2024

6/10 Okay

Jaroslaw

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Water park was great for the kids.
Stayed 4 nights in Apr 2024

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, the rooms were nice and spacious and there were a variety of food options. The negative would be as soon as we got there and checked in they wanted to sell us a time share and continued asking for a few days. Then at checkout you get someone trying to sell you something else. We don’t want to fly all day and then get bombarded with all of that.
Stayed 7 nights in Apr 2024

10/10 Excellent

ali

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
it is a massive resort with tons of quality restaurants and a huge water park that keep you and your kids busy for the whole day! food quality and verity is high! you don't get bored at the resort at all and you can enjoy its well-equipped gym and massive SPA! the only complain is about the room cleanness and lack of punctuality in service.
Stayed 5 nights in Apr 2024

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property with amazing service!
Stayed 2 nights in Apr 2024

6/10 Okay

Mengmeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is not good.
Stayed 5 nights in Apr 2024

10/10 Excellent

Thatcher, Boynton Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

islam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kids heaven . Kids love everything here
Stayed 4 nights in Apr 2024

10/10 Excellent

Seann K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing in all aspects!!!
Stayed 5 nights in Apr 2024

10/10 Excellent

DAVID

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is beautiful Many food options
Stayed 4 nights in Apr 2024

10/10 Excellent

rashonna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Moon Palace the Grand in April 2024 with my mom and 2 kids (6&17) and it was the best. There is plenty to do for everyone. From the playroom, water park, bowling alley, speakeasy (adults only) this place is great. The golf carts that take you throughout the resort runs until 3 am which is great because the resort is huge. Oh and you have access to the sister resorts but the sister resorts have to pay to visit the grand. Just book the grand and see for yourself
Stayed 5 nights in Apr 2024

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace - The Grand was amazing!! They made our experience very special with room upgrade and Cecilia to help us with anything that we needed it. She was very fast at responding and arranged all of our check out. Activity pool staff Alicia, Bryan, Andre Julio and Jimena they all did a great job getting us to participate in activities. Alicia even remember to give a prize to my daughter for a the Ping Pong tournament a day later since we did not attend the theater that night. Food is great, nothing to complain! We highly recommend this hotel.
Stayed 7 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

2/10 Terrible

Sukirti

Disliked: Staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

Davit

Stayed 4 nights in Apr 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Elsa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Your meal options are very limited. You will NOT get reservations to a speciality restaurant unless you want to eat at 10pm. 3 out of 3 of us that travel got food poisoning. I believe it’s from food just sitting out to long in the buffet. My mother’s purse got stolen while they held our luggage until the room was ready. Although the resort was beautiful…we will not be returning.
Stayed 5 nights in Mar 2024

8/10 Good

Jennifer T

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay at the Moon Palace. The rooms and grounds could use some updating compared to other resorts we stayed at. We enjoyed all the restaurants and entertainment offered.
Stayed 4 nights in Mar 2024