Moon Palace The Grand Cancun - All-inclusive

5.0 star property
Luxury property on the beach, with 9 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Moon Palace The Grand Cancun - All-inclusive

9 bars/lounges, 5 swim-up bars, beach bar
Property video
Aerial view
12 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • Parking included

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪8 min walk‬
  • Place, Moon Palace Golf Club
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪24 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Grand Deluxe Garden View

8.6 out of 10
Excellent
(101 reviews)
  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Grand Swim Up Suite Garden View

  • 850 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Presidential Suite

  • 2497 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Family Suite Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • 1658 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

7.6 out of 10
Good
(7 reviews)
  • 829 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Grand Governor Suite - King Size Bed

10.0 out of 10
Exceptional
(1 review)
  • 1625 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

  • 828 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cancun

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is a short stroll from Moon Palace The Grand Cancun - All-inclusive, and other popular attractions like Moon Palace Golf Club are within a few miles (5 km). This 1304-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

  • Arrecife de Puerto Morelos National Park - 8 min walk - 0.5 miles
  • Moon Palace Golf Club - 3 min drive - 1.6 miles
  • Riviera Cancun Golf Resort - 9 min drive - 2.7 miles
  • Delfines Beach - 24 min drive - 10.7 miles
  • La Isla Shopping Mall - 32 min drive - 15.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

  • Grand Lobby Bar
  • ‪The Grill - ‬11 min walk
  • ‪Boulangerie - ‬10 min walk
  • ‪Lobby Bar - ‬19 min walk
  • ‪Grand Central Buffet - ‬8 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools
Moon Palace The Grand Cancun - All-inclusive features a private beach, a golf course, and a marina. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a nightclub.
Guests can expect free WiFi and 42-inch Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also available.
Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 5 swim-up bars
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Habibi - Lebanese Cuisine
  • Jade
  • JC Steakhouse
  • Tavola

Things to do

  • 27-hole golf course
  • 4 outdoor tennis courts
  • 9 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Gym
  • Hiking/biking trails
  • Lazy river
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/game room
  • Baby toys
  • Bowling alley
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • 32,630 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 3 floors
  • 9 buildings
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 005-007-001007/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Nearby construction work may cause some noise disturbance.

Property is also known as

Moon Palace Grand All Inclusive Cancun
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Grand Moon Palace All Inclusive Hotel
Grand Moon Palace All Inclusive Cancun
Grand Moon Palace All Inclusive
Hotel The Grand at Moon Palace - All Inclusive
The Grand at Moon Palace - All Inclusive Cancun
Moon Palace Grand All Inclusive
Hotel The Grand at Moon Palace - All Inclusive Cancun
Cancun The Grand at Moon Palace - All Inclusive Hotel
The Grand at Moon Palace – All Inclusive
The Grand at Moon Palace All Inclusive
Grand Moon Inclusive Cancun

Frequently asked questions

Is free cancellation available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Jan 7, 2026, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on Jan 11, 2026 start from $648.77, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Moon Palace The Grand Cancun - All-inclusive?

This property is located in Cancun, a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 13 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Is parking available on site at Moon Palace The Grand Cancun - All-inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Moon Palace The Grand Cancun - All-inclusive?

Spa services at the property include deep-tissue massages, hot stone massages, hydrotherapy, and aromatherapy.

Does Moon Palace The Grand Cancun - All-inclusive feature a casino at the property?

No, Moon Palace The Grand Cancun - All-inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools.

What amenities will couples enjoy at Moon Palace The Grand Cancun - All-inclusive?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, a beach bar, and 9 outdoor pools.

Are there hot tubs at Moon Palace The Grand Cancun - All-inclusive?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant that serves breakfast?

Yes, Moon Palace The Grand Cancun - All-inclusive has 12 restaurants, and serves free full breakfasts each morning.

Will Moon Palace The Grand Cancun - All-inclusive allow pets to stay free of charge?

No, pets aren't allowed at Moon Palace The Grand Cancun - All-inclusive though service animals are welcome.

Are there connecting rooms at Moon Palace The Grand Cancun - All-inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Moon Palace The Grand Cancun - All-inclusive?

The closest major airport to Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN), which is 7.2 mi away (15 minutes by car).

Are there rooms with balconies at Moon Palace The Grand Cancun - All-inclusive?

Yes, every guestroom at Moon Palace The Grand Cancun - All-inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Moon Palace The Grand Cancun - All-inclusive host weddings?

Take advantage of the wedding venue at Moon Palace The Grand Cancun - All-inclusive if you plan to say "I do" during your trip.

Moon Palace The Grand Cancun - All-inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1130 out of 1847 reviews
Rating 8 - Good. 333 out of 1847 reviews
Rating 6 - Okay. 182 out of 1847 reviews
Rating 4 - Poor. 87 out of 1847 reviews
Rating 2 - Terrible. 115 out of 1847 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Notah Constance

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place for families
Stayed 3 nights in Nov 2025

6/10 Okay

Diego, lima

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El personal A1. Mi esposa se cortó el pie en la piscina de bebes. Nos acompañaron a la clínica para que le pongan puntos. Todo A1 pero me quedé preocupado que ese corte en una piscina para niños se 3 años, le pueda pasar a un niño.
Stayed 3 nights in Oct 2025

10/10 Excellent

Tzitzitlini

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for families, clean, the food was great, the staff was the best. My family enjoyed our stay, my only feedback is to cut back on the trash in the boulangerie because it generates a lot of waste.
Stayed 5 nights in Oct 2025

10/10 Excellent

Yuraidy

Stayed 2 nights in Oct 2025

10/10 Excellent

Leidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue maravilloso la atención de todo el personal a nuestra llegada, la limpieza, el olor que tiene el hotel, la comida muy buena gran variedad en el bufet más los diferentes restaurantes que podíamos ir eso sí se debe de hacer reservación con tiempo porque sino no hay. El Spa excelente superb he ido a muchos spas pero la atención que nos brindaron ahí fue personalizada recomendado 100 %. La discoteca nos divertimos mucho en general excelente 😍😍🙌
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexandra

Stayed 5 nights in Oct 2025

10/10 Excellent

Veronica Yazmin

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace The Grand, Cancún — Sept 28–Oct 3, 2025 (group of 25, kids 3–11) Beautiful resort with tons for kids — the water park kept them entertained all day and the 9pm after-dinner shows were excellent. Check-in was chaotic (we had multiple rooms) but staff were accommodating and placed most of us in Building 93 (one room was in 92). Food was good — especially Tavola and the Steakhouse — and housekeeping left little treats like chocolates. Heads up: the beach water wasn’t the Caribbean blue and seaweed produced a strong smell, so we avoided the ocean and stuck to pools. Spa was excellent — if you book a treatment, arrive about 1 hour early to take advantage of the complimentary hydrotherapy (sauna, ice therapy, etc.), it was so worth it!!
Fun swing at the adults only pool
Sweet treats at the grill
Breakfast/lunch from either Cuscos or the grand buffet
Olympic pool view where they held games and activities, I did an aqua spin class, fun!
Stayed 5 nights in Sep 2025

8/10 Good

Arelhi

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
I loved the spa, very professional and one of the best services I ever had ! Excellent!!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Liusmany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Sree Lalitha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room upgrade and excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Nadia

Stayed 3 nights in Sep 2025

10/10 Excellent

Vendetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice sweet, very clean and staff was amazing
Stayed 3 nights in Sep 2025

10/10 Excellent

norys, baltimore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es un lugar al cual volveria 100 veces
Stayed 3 nights in Sep 2025

4/10 Poor

Ramin Sami

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was my second visit. Took my friends there for reunion. First time i visited them was 5 months before my second visit. Everything was great. This time it felt like i was visiting a war zone. Building was on horrible shape and nothing was as expected. So many broken items. Water park was working on and off. Took out concern to customer service but truly no luck. I dont suggest going thetr now until they get it back to order again
Stayed 3 nights in Sep 2025

10/10 Excellent

Armando

Stayed 5 nights in Sep 2025

10/10 Excellent

Ma. Rocelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

10/10 Excellent

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moon Palace Grand Opening exceeded our expectations 100%
Stayed 7 nights in Sep 2025

10/10 Excellent

Fiona

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the trip was amazing. Resort looks so grand and beautiful when you walk into the lobby. They checked us in pretty quickly upon arrival, offered drinks and hand towels. Very clean rooms and property overall, very kids friendly! Will definitely come back. They also upgraded our rooms to president suite because of our Expedia membership. Quite a bit of options in dining, buffet was so so, the steakhouses were nice. Surprisingly Tapas spot outside buffet is amazing- got to try. We liked how we can also shuttle and enjoyed the other two resorts amenities for free! Water park and lazy river was fun! Unfortunately on our last day there, they had power outage a few times and that lasted for at least 10mins. We couldn’t dine in or play at the arcade room, or enjoy any amenities on our last night because of that. AC was also out and the resort became too warm. Not sure if it was because of the resort itself or something is happening in the area. Otherwise, it was a great visit.
Stayed 5 nights in Sep 2025

10/10 Excellent

Junette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was very relaxing
Stayed 4 nights in Sep 2025

10/10 Excellent

Adarsh Achar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness
Stayed 3 nights in Sep 2025

8/10 Good

Allison Elizabeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was the best. Especially Tomas who was so accommodating with golf cart transportation
Stayed 6 nights in Sep 2025

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Stayed 5 nights in Sep 2025

8/10 Good

Iliana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is not good
Stayed 4 nights in Sep 2025

10/10 Excellent

Vanessa

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was excellent with so many options. There’s top shelf alcohol available but you have to insist with the bartenders to get it. The suites are so spacious and comfortable. All the available things for kids to do are excellent, I just wish they had a kids club you can leave the kids at for a few hours. They have a daycare but only for kids up to age 8, we have a 6 and 11 year old so that didn’t work. Most staff were excellent, but we did have a few very rude bartenders (family pool) and buffet staff at dinner (Grand Buffet). The resort credits are pretty much useless (we got $150 credit but a simple facial at the spa is over $200 plus tax, and merchandise at the shops is super limited and you still pay 18% tax which equals what you would truly pay for the item anywhere else). The entertainment is absolutely terrible aside from the kids events through the day. They do hound you to schedule a timeshare meeting, calling the room as early as 8am. When I’m on vacation I don’t want to be woken up, we just unplugged the room phone! We would return again if we take our kids, otherwise we’d try somewhere else next time.
Stayed 4 nights in Aug 2025

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