Moon Palace The Grand Cancun - All-inclusive in Cancun

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Luxury property on the beach, with 9 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

9 outdoor pools, pool umbrellas, sun loungers

Grand Presidential Suite | View from room

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
On private beach

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Moon Palace Golf Club
‪3 min drive‬
Xoximilco
‪6 min drive‬
Riviera Cancun Golf Resort
‪18 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪15 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Grand Swim Up Suite Garden View

850 sq ft
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Deluxe Garden View

828 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Premium bedding, free minibar, in-room safe, desk

Grand Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

828 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Family Suite Garden View

1658 sq ft
Sleeps 6
1 King Bed and 2 Double Beds

Grand Presidential Suite

2497 sq ft
Sleeps 6
1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

829 sq ft
Sleeps 2
1 King Bed

Grand Governor Suite - King Size Bed

1625 sq ft
Sleeps 4
1 King Bed

About the neighborhood

Cancun

Moon Palace The Grand Cancun - All-inclusive is a short stroll from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 1304-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

Moon Palace Golf Club - 3 min drive - 1.3 miles
Xoximilco - 6 min drive - 3.1 miles
El Tinto Golf Course - 6 min drive - 3.4 miles
Ventura Park Cancun - 12 min drive - 7.5 miles
Riviera Cancun Golf Resort - 18 min drive - 8.7 miles

Getting around

Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

‪Lobby Bar - ‬18 min walk
Grand Lobby Bar
‪Grand Central Buffet - ‬8 min walk
‪Momo teppanyaki Resturant - ‬4 min drive
‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

Moon Palace The Grand Cancun - All-inclusive features a private beach, a golf course, and a marina. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has staff standing by to help with concierge services, luggage storage, and access to locker space. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a nightclub.

Guests can expect free WiFi and 42-inch Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also available.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

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May 28 - May 29

Total includes taxes and fees

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

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$284 nightly

May 25 - May 26

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

Free full breakfast
12 restaurants
5 swim-up bars
9 bars/lounges
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Casa Mia
Habibi - Lebanese Cuisine
Jade
JC Steakhouse
Tavola

Things to do

27-hole golf course
4 outdoor tennis courts
9 outdoor pools
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Bowling alley
Children's pool
Ecotours
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Gym
Hiking/biking trails
Lazy river
Mini golf
Nightclub
Pilates classes
Playground
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Bowling alley
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
Laundry facilities
Lazy river
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
32,630 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Marina
On a private beach
Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille/raised signage
Elevator
Handrails in hallways
Handrails in stairways
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator

3 floors
9 buildings
Art Deco architecture
Ballroom
Banquet hall
Built in 2017
Designated smoking areas
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning
Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Nearby construction work may cause some noise disturbance.

Property is also known as

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Frequently asked questions

Is free cancellation available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of May 17, 2025, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on May 18, 2025 start from $628.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Moon Palace The Grand Cancun - All-inclusive?

This property is located in Cancun, a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 13 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Will I be able to park at Moon Palace The Grand Cancun - All-inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Moon Palace The Grand Cancun - All-inclusive?

Spa services at the property include deep-tissue massages, sports massages, aromatherapy, and reflexology.

Does Moon Palace The Grand Cancun - All-inclusive feature a casino at the property?

No, Moon Palace The Grand Cancun - All-inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools.

What will couples enjoy most about a stay at Moon Palace The Grand Cancun - All-inclusive?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, a beach bar, and 9 outdoor pools.

Does Moon Palace The Grand Cancun - All-inclusive have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant that serves breakfast?

Yes, Moon Palace The Grand Cancun - All-inclusive has 12 restaurants, and serves free full breakfasts.

Will Moon Palace The Grand Cancun - All-inclusive allow pets to stay free of charge?

No, pets aren't allowed at Moon Palace The Grand Cancun - All-inclusive though service animals are welcome.

Are there connecting rooms at Moon Palace The Grand Cancun - All-inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Moon Palace The Grand Cancun - All-inclusive?

The closest major airport to Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN), which is 7.2 mi away (15 minutes by car).

Are there rooms with balconies at Moon Palace The Grand Cancun - All-inclusive?

Yes, every guestroom at Moon Palace The Grand Cancun - All-inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Moon Palace The Grand Cancun - All-inclusive host weddings?

Take advantage of the wedding venue at Moon Palace The Grand Cancun - All-inclusive if you plan to say "I do" during your trip.

Moon Palace The Grand Cancun - All-inclusive Reviews

8.4

Very Good

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Richard

Feb 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice

Stayed 1 night in Feb 2025

10/10 Excellent

Vivian

Traveled with family and small children

Feb 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful resort with plenty to do. We were a family of 7 with grandchildren ages 2-7 with plenty of activities for everyone. I’d also like to give a positive review & shout out to Felipe at the Water park! He is part of the wait staff for the water park and took excellent care of the family every day. Always a smile and kind words. Thank you Felipe for a wonderful time.

Stayed 7 nights in Jan 2025

10/10 Excellent

Seyed Mohammad Hossein, Newmarket

Feb 11, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Food and staff services

Stayed 3 nights in Feb 2025

10/10 Excellent

trevor

Feb 10, 2025

Stayed 5 nights in Nov 2024

10/10 Excellent

Kimberly

Feb 9, 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Masrur

Feb 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Feb 2025

8/10 Good

charles

Feb 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jan 2025

8/10 Good

Cayleigh

Jan 31, 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Neil, Nanoose Bay

Traveled with family

Jan 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

JC Steak House & Jade had no concept of appetizers are before dinner and, yes, not before dessert. Our group of 7 found this amusing, others may not.

Stayed 7 nights in Jan 2025

10/10 Excellent

jinshan

Jan 30, 2025

Stayed 6 nights in Jan 2025

8/10 Good

Erica

Jan 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jan 2025

10/10 Excellent

HAESOON

Jan 29, 2025

Stayed 2 nights in Jan 2025

10/10 Excellent

Leonardo

Jan 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jan 2025

2/10 Terrible

Karina

Traveled with group

Jan 27, 2025

Liked: Amenities

Disliked: Property conditions & facilities

My room flooded and dirty water was coming up from the hot tub. I had to ask to be moved to higher level room but when speaking to the staff, when it rains my room always floods and knowing rain was coming why would you put me in that room? Also there were way too many people and not enough reservations. I have been to this resort many times and the quality has gone down significantly

Stayed 3 nights in Jan 2025

6/10 Okay

Kuldeep

Traveled with family

Jan 26, 2025

Liked: Cleanliness, staff & service

During our stay at the grand, we had very limited options of vegetarian food. The shows were cancelled and never were rescheduled for another day. Also, staff didn’t get good care of us during our bfast, lunch and dinners. It has changed a lot in the last few years. Hope we can see better days ahead of us.

Stayed 5 nights in Jan 2025

8/10 Good

Kelly

Traveled with family

Jan 26, 2025

Liked: Cleanliness, staff & service, amenities

Overall Beautiful place but in need of repair im some of the spaces including rooms. My shampoo dispenser broke mid stay and so did the faucet. Best server was Jordan at Circus. He was friendly and patient. Food was better than we thought it would be!

Stayed 2 nights in Jan 2025

6/10 Okay

paul

Traveled with family and small children

Jan 25, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, amenities

3 star experience at best. Food and beverage as well as beach experience great. Upon arrival room had sewage backup in hot tub requiring 4hr wait and much aggravation to get new room. Arrived 9 am and there was no available reservation in any restaurant before 930 pm and the buffet inexplicably closed for dinner. Check out process long and silly. Overall nice facility but way overbooked. Eg people reserving poolside chairs at 8 am. Annoying.

Stayed 2 nights in Jan 2025

10/10 Excellent

Ricardo

Traveled with family

Jan 25, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Oct 2024

10/10 Excellent

Jessica

Traveled with family

Jan 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort for families.

Stayed 5 nights in Jan 2025

2/10 Terrible

Parthvi

Jan 23, 2025

Stayed 4 nights in Jan 2025

2/10 Terrible

Jerold

Traveled with family and small children

Jan 23, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

It was so bad that we decided to check out a day early and lose $850. Bed bugs and mold. Room flooded

Stayed 3 nights in Jan 2025

10/10 Excellent

Andrea

Traveled with family and small children

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Christmas family vacation lots for the family and kids to do. The only thing in my personal opinion was that the food was just ok I guess I was expecting more as far as flavor it definitely was a lot of options so that’s a huge plus!

Stayed 3 nights in Dec 2024