Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

November 2025

December 2025

9 outdoor pools, pool umbrellas, sun loungers

12 restaurants, breakfast, lunch, dinner served; Italian cuisine

Private beach, white sand, free beach cabanas, sun loungers

Grand Presidential Suite | View from room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Explore the area

Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, 77500

Place, Arrecife de Puerto Morelos National Park
‪8 min walk‬
Place, Moon Palace Golf Club
‪4 min drive‬
Place, Delfines Beach
‪42 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪20 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

1 bedroom, premium bedding, free minibar, in-room safe

Grand Deluxe Garden View

Excellent

828 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Swim Up Suite Garden View

850 sq ft
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Grand Presidential Suite

2497 sq ft
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Grand Family Suite Garden View

Exceptional

1658 sq ft
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Grand Honeymoon Suite - King Size Bed

Good

829 sq ft
1 bedroom
Sleeps 2
1 King Bed

Grand Governor Suite - King Size Bed

Exceptional

1625 sq ft
1 bedroom
Sleeps 4
1 King Bed

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

828 sq ft
Sleeps 4
1 King Bed OR 2 Double Beds

About the neighborhood

Cancun

West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park is a short stroll from Moon Palace The Grand Cancun - All-inclusive, and other popular attractions like Moon Palace Golf Club are within a few miles (5 km). This 1304-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.

What's nearby

Arrecife de Puerto Morelos National Park - 8 min walk - 0.5 miles
Moon Palace Golf Club - 4 min drive - 1.6 miles
Xoximilco - 7 min drive - 2.9 miles
Riviera Cancun Golf Resort - 9 min drive - 2.7 miles
Delfines Beach - 42 min drive - 10.3 miles

Getting around

Cancun Intl. Airport (CUN) - 15 min drive

Restaurants

Grand Lobby Bar
‪Lobby Bar - ‬19 min walk
‪Boulangerie - ‬10 min walk
‪Grand Central Buffet - ‬8 min walk
‪The Grill - ‬11 min walk

About this property

Moon Palace The Grand Cancun - All-inclusive

Luxury property on the beach, with 9 outdoor pools

Moon Palace The Grand Cancun - All-inclusive features a private beach, a golf course, and a marina. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a nightclub.

Guests can expect free WiFi and 42-inch Smart TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Indoor private hot tubs, free minibar items, and furnished balconies are also available.

Guests can play rounds at the 27-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 9 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Similar properties

Pool
All inclusive
Spa
Kids pool

$349 nightly

Dec 13 - Dec 14

Total with taxes and fees

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Pool
Hot Tub
Breakfast included
All inclusive

$352 nightly

Nov 23 - Nov 24

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site

Food and drink

Free full breakfast available daily 7:00 AM to 11:00 AM
12 restaurants
5 swim-up bars
9 bars/lounges
A beach bar
A coffee shop/cafe
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Casa Mia
Habibi - Lebanese Cuisine
Jade
JC Steakhouse
Tavola

Things to do

27-hole golf course
4 outdoor tennis courts
9 outdoor pools
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Bowling alley
Children's pool
Ecotours
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Gym
Hiking/biking trails
Lazy river
Mini golf
Nightclub
Pilates classes
Playground
Shopping
Steam room
Waterslide
Yoga classes

Family friendly

9 outdoor pools
Arcade/game room
Baby toys
Bowling alley
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
Laundry facilities
Lazy river
Mini golf
Playground
Snack bar/deli
Soundproofed rooms
Trampoline
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
32,630 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
Marina
On a private beach
Outdoor furniture
Pool loungers
Pool umbrellas
Rooftop terrace

Spa

Aromatherapy
Body scrubs
Body wraps
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Reflexology
Sports massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille/raised signage
Elevator
Handrails in hallways
Handrails in stairways
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator

3 floors
9 buildings
Art Deco architecture
Ballroom
Banquet hall
Built in 2017
Designated smoking areas
Reception hall

Room amenities

Bedroom

Blackout drapes
Pillow menu
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch smart TV with premium cable channels
MP3 dock

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Free international calls
Free local calls
Free long-distance calls
Iron/ironing board
Laptop-compatible safe
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Airport shuttle fee: USD 26 per person (roundtrip)
Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

Property Registration Number 005-007-001007/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

Nearby construction work may cause some noise disturbance.

Property is also known as

Moon Palace Grand All Inclusive Cancun

Grand Moon Palace All Inclusive All-inclusive property Cancun

Grand Moon Palace All Inclusive Hotel Cancun

Grand Moon Palace All Inclusive Hotel

Grand Moon Palace All Inclusive Cancun

Grand Moon Palace All Inclusive

Hotel The Grand at Moon Palace - All Inclusive

The Grand at Moon Palace - All Inclusive Cancun

Moon Palace Grand All Inclusive

Hotel The Grand at Moon Palace - All Inclusive Cancun

Cancun The Grand at Moon Palace - All Inclusive Hotel

The Grand at Moon Palace – All Inclusive

The Grand at Moon Palace All Inclusive

Grand Moon Inclusive Cancun

Frequently asked questions

Is free cancellation available at Moon Palace The Grand Cancun - All-inclusive?

Moon Palace The Grand Cancun - All-inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Moon Palace The Grand Cancun - All-inclusive?

As of Nov 19, 2025, prices found for a 1-night stay for 2 adults at Moon Palace The Grand Cancun - All-inclusive on Nov 30, 2025 start from $562.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Moon Palace The Grand Cancun - All-inclusive?

This property is located in Cancun, a short 13-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and also 13 minutes on foot from Arrecife de Puerto Morelos National Park. You'll also find Moon Palace Golf Club and Xoximilco within a short drive.

Is parking available on site at Moon Palace The Grand Cancun - All-inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Moon Palace The Grand Cancun - All-inclusive?

Spa services at the property include deep-tissue massages, hot stone massages, reflexology, and hydrotherapy.

Does Moon Palace The Grand Cancun - All-inclusive feature a casino at the property?

No, Moon Palace The Grand Cancun - All-inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace The Grand Cancun - All-inclusive?

No, this property doesn't have an indoor pool; however, there are 9 outdoor pools.

Is Moon Palace The Grand Cancun - All-inclusive good for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, a beach bar, and 9 outdoor pools.

Does Moon Palace The Grand Cancun - All-inclusive have a hot tub?

Yes, this all-inclusive property features private indoor spa tubs in all guestrooms.

Does Moon Palace The Grand Cancun - All-inclusive have a restaurant that serves breakfast?

Yes, Moon Palace The Grand Cancun - All-inclusive has 12 restaurants, and serves free full breakfasts each morning.

Will Moon Palace The Grand Cancun - All-inclusive allow pets to stay free of charge?

No, pets aren't allowed at Moon Palace The Grand Cancun - All-inclusive though service animals are welcome.

Does Moon Palace The Grand Cancun - All-inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

Where is the closest airport to Moon Palace The Grand Cancun - All-inclusive?

The closest major airport to Moon Palace The Grand Cancun - All-inclusive is Cancun Intl. Airport (CUN), which is 7.2 mi away (15 minutes by car).

Are there rooms with balconies at Moon Palace The Grand Cancun - All-inclusive?

Yes, every guestroom at Moon Palace The Grand Cancun - All-inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Moon Palace The Grand Cancun - All-inclusive host weddings?

Take advantage of the wedding venue at Moon Palace The Grand Cancun - All-inclusive if you plan to say "I do" during your trip.

Moon Palace The Grand Cancun - All-inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Lydia

Traveled with family

Aug 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful

Stayed 5 nights in Aug 2025

4/10 Poor

Mustafa

Traveled with group, Traveled with family

Aug 20, 2025

Disliked: Staff & service, amenities, property conditions & facilities

It took them 4 and a half hours to make my room ready .. lied about the resort credit .. charged me 17$ fees for unused resort credit .. Food is so and so .. sells ppl is something needs to be done . Returning customer btw

Stayed 4 nights in Aug 2025

2/10 Terrible

Jamie, Edgewater

Traveled with family and small children

Aug 20, 2025

Liked: Amenities

Disliked: Staff & service

My book-in- advance PRIVATE airport to resort transportation was delayed 45 mins and when I reported to the public relation department while I was at the resort where I told to go, never resolve or seriously worked on my problem. I have been brushed off and pushed around between departments to get my complaint “investigated”. The lady named Daniela gave me cold shoulder and very unhelpful. I am very disappointed with their customer service and would not recommend the Moon to anyone nor going back.

Stayed 4 nights in Aug 2025

10/10 Excellent

Talisha

Traveled with family and small children

Aug 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 3 nights in Jul 2025

10/10 Excellent

Virginia

Traveled with family

Aug 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jul 2025

10/10 Excellent

bin

Aug 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

really good

Stayed 5 nights in Aug 2025

10/10 Excellent

joe

Aug 18, 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

rozalin, Woodland hills

Traveled with family

Aug 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great for kids and adults

Stayed 2 nights in Aug 2025

8/10 Good

Alex Lombardo

Traveled with family

Aug 17, 2025

Liked: Cleanliness, property conditions & facilities

We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet

The beach's smell was awful the entire time. And this pic and the bottom was for only diamond elite.

Stayed 6 nights in Aug 2025

10/10 Excellent

Ibrahim

Traveled with family

Aug 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this place. This is our families 3rd time visiting and we always have a fantastic time. Allot to do and service is fast. Would recommend 100%

Stayed 5 nights in Aug 2025

2/10 Terrible

Joey

Aug 14, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

There we’re roaches in the bathroom

Stayed 3 nights in Jul 2025

10/10 Excellent

Alejandro

Aug 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Roksana

Traveled with family and small children, Traveled with family

Aug 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.

Stayed 5 nights in Aug 2025

10/10 Excellent

Chester

Aug 13, 2025

Stayed 5 nights in Aug 2025

10/10 Excellent

Yanying

Aug 13, 2025

Stayed 5 nights in Aug 2025

8/10 Good

Christopher

Traveled with family

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room

Stayed 2 nights in Aug 2025

10/10 Excellent

MELANIE ROSE

Traveled with family

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything and everyone was so amazing. Def will be going back.

Stayed 5 nights in Aug 2025

10/10 Excellent

Salvador

Traveled with family

Aug 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff member Gerardo was beyond amazing and made our experience exceptional

Stayed 3 nights in Aug 2025

6/10 Okay

ARMANDO, SAN PEDRO GARZA GARCIA

Aug 12, 2025

Liked: Staff & service, amenities, property conditions & facilities

The food was great and enough every restaurant has a great service and bufet others The pools are great so maybe need a little upgrade on the games area. The staff are rude . When you are ready to make the check out always there a staff people offer promotions about the resort and it is so annoying to explain and say 40 times : No I don’t want and Not I don’t need it ! In addition the staff are calling very early to offer promotions that we never ask

Stayed 6 nights in Aug 2025

6/10 Okay

Qiao Xin

Aug 11, 2025

Stayed 6 nights in Jul 2025

8/10 Good

Kris

Aug 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Food was amazing. Nightlife was scarce. Traveled with 12 year old son. Options were arcade, a bar or bowling that was packed. Would have liked to see more evening festivities and events.

Stayed 4 nights in Jul 2025

10/10 Excellent

Changyuan

Aug 10, 2025

Liked: Cleanliness

Stayed 5 nights in Aug 2025

4/10 Poor

Michael

Aug 10, 2025

Stayed 4 nights in Aug 2025

10/10 Excellent

Norvi

Traveled with family and small children

Aug 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved this property. Although you have to be shuttled around, it’s worth it. You can walk to the lobby depending in where you are staying. You can also be shuttled to the other 2 hotels on the property which are all apart of the all-inclusive. There are 2 kid clubs as well, one for younger kids and one for teens. The buffet is amazing. You have to be able to find something that you enjoy. I would definitely return again.

Stayed 5 nights in Jul 2025

10/10 Excellent

Yee Man Amy

Aug 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2025

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Moon Palace The Grand Cancun - All-inclusive

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Reviews

Popular amenities

Explore the area

Room options

View all photos for Grand Deluxe Garden View

Grand Deluxe Garden View

View all photos for Grand Swim Up Suite Garden View

Grand Swim Up Suite Garden View

View all photos for Grand Presidential Suite

Grand Presidential Suite

View all photos for Grand Family Suite Garden View

Grand Family Suite Garden View

View all photos for Grand Honeymoon Suite - King Size Bed

Grand Honeymoon Suite - King Size Bed

View all photos for Grand Governor Suite - King Size Bed

Grand Governor Suite - King Size Bed

View all photos for Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana

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About the neighborhood

Cancun

What's nearby

Getting around

Restaurants

About this property

Moon Palace The Grand Cancun - All-inclusive

Similar properties

Moon Palace Cancun - All-Inclusive

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Reviews

Moon Palace The Grand Cancun - All-inclusive Reviews

Excellent

9.0/10

8.8/10

9.0/10

8.8/10

9.0/10

Reviews

10/10 Excellent

Lydia

Lydia

4/10 Poor

Mustafa

Mustafa