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Recent guest reviews

it was good

The resort was amazing. The options for food seemed endless and it was all fantastic. But the staff by far outweighed everything! They were so friendly and nice and basically catered to everything we wanted. I can not say enough good things about this place! Highly highly recommend.

It was ok

Mexican restaurant delicious food incredible presentation

Great service, Alex at the buffet, Saul at the pool bar. The staff at the full resort was amazing. Asian Restaurant Gorge 2 of them were great. The food was amazing. The water park is very nice. The bumper cars was a bummer that I couldn’t take 4 year old almost 5 on a double seated bumper car. This is a great place to visit.

It was wonderful to spend time with my family and friends during Spring break !

We were disappointed given the reviews we read. The service was just okay. We did have a few who went above and beyond for us, but the rest were just okay. The resort was empty given COVID (this was understandable), however none of the pool bars were open which was a huge inconvenience since there wasn’t enough service staff available. The resort is Massive and you have to wait on staff riding golf carts to take you around. The water park was the best feature but under construction. I wish I could write a better review. We won’t be going back unfortunately.

There were so many wonderful things to do. The kids loved the water park and the game room. I loved the spa.

The facilities were amazing and the staff was very helpful

Resort has lots of options for food. However you need reservations at some of the restaurants. The pools are really nice, espec

Rooms are clean, staff are very helpful, ocian wasn’t nice and have some smell, but they did all they could to clean it out. Food is fantastic, with 13 restaurants you will never have a problem to eat very well. Pools are clean. We love the stay and for sure will be back to enjoy it again.

Great property. Perfect for families with children of all ages because there is something for everyone.

The $1,500 resort credit does not worth it. 1/ Only selected items for resort credit. 2/ Most of the items are overpriced. 3/ Have to pay 16% tax on 1500 resort credit = $240 US 4/ Spending your own money $240 at the gift shops.

super kids friendly. Foods at restaurants are amazing. We have been very picky about resort foods since we travel a lot and this place has one of the best restaurants ever.

Carretera Cancun-Chetumal Km. 36.5 Cancun QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within a leisurely stroll of Costa Occidental de Isla Mujeres National Park, The Grand at Moon Palace - All Inclusive is within a few miles (5 km) of Xoximilco. This 1304-room, 5-star property welcomes business and leisure travelers with 9 outdoor pools, a private beach, and a golf course.


Dining

Start your day off right with a free full breakfast, served each morning from 8:00 AM to noon. There are ample dining options with 11 onsite restaurants, including Caribeño, which has pool views. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of The Grand at Moon Palace - All Inclusive's 1304 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies, and MP3 docks. 42-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include free international calls, free long-distance calls, and free local calls.


Property features

The Grand at Moon Palace - All Inclusive features a private beach, a golf course, and a marina. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and access to locker space. Other amenities at this all-inclusive property include 9 outdoor pools, a free water park, and a nightclub.

Room options

Grand Deluxe Suite Garden View

2 Double Beds | 1 King Bed | Sleeps 4

Grand Family Deluxe

1 King Bed and 2 Double Beds | Sleeps 6

Grand Swim Up Suite

2 Double Beds | 1 King Bed | Sleeps 4

Grand Honeymoon Suite

1 King Bed | Sleeps 2

Guest reviews for The Grand at Moon Palace - All Inclusive

Everyone (26) Couples (1) Family (12)
5
Family

it was good

By on Jun 30, 2021

Review comment responded on Jun 30, 2021

Dear guest; We thank you for choosing The Grand at Moon Palace. We look forward to welcome you back soon, Best regards,

4
Everyone

By on Jun 29, 2021

5
Family

The resort was amazing. The options for food seemed endless and it was all fantastic. But the staff by far outweighed everything! They were so friendly and nice and basically catered to everything we wanted. I can not say enough good things about this place! Highly highly recommend.

By on Jun 26, 2021

Review comment responded on Jun 28, 2021

Dear guest; Please allow us to mention that it is a big honor for us to read your very positive and fantastic comments. We very much appreciate your recommendation and we hope to see you again in the future. Best regards

3
Family

It was ok

By on Jun 24, 2021

Review comment responded on Jun 24, 2021

Dear guest; Thank you for choosing The Grand at Moon Palace. At The Grand we are committed to the total satisfaction of our guests, we regret to know that we have not meet your expectations. We hope you give us the opportunity to welcome you back in the future. We remain at your service. Regards,

5
Family with small children Friends

Mexican restaurant delicious food incredible presentation

By on May 21, 2021

Review comment responded on May 21, 2021

Dear guest; We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with the delicious food in our restaurants but also by the excellent service provided by our professional team members who make sure you had an amazing stay with us. We look forward to welcome you back. Best regards,

5
Family with small children

Great service, Alex at the buffet, Saul at the pool bar. The staff at the full resort was amazing. Asian Restaurant Gorge 2 of them were great. The food was amazing. The water park is very nice. The bumper cars was a bummer that I couldn’t take 4 year old almost 5 on a double seated bumper car. This is a great place to visit.

By on May 12, 2021

Review comment responded on May 12, 2021

Dear guest; Thank you for choosing The Grand at Moon Palace Cancun. We are pleased to read that we have met your expectations and that you enjoyed a pleasant stay. We look forward to have back in a near future. Cordially,

5
Family Friends

It was wonderful to spend time with my family and friends during Spring break !

By on Apr 7, 2021

Review comment responded on Apr 7, 2021

Dear guest; We feel much honored with your comments and thank you for choosing us as a destination for these wonderful vacations. We look forward to welcome you back soon. Cordially,

5
Everyone

By on Jan 27, 2021

Review comment responded on Feb 6, 2021

Dear guest; Thank you for choosing The Grand at Moon Palace. We look forward to welcome you back soon. Best Regards,

5
Everyone

By on Jan 16, 2021

Review comment responded on Jan 26, 2021

Dear guest, Thank you for choosing The Grand at Moon Palace Cancun. We look forward to welcome you back. Cordially,

3
Everyone

By on Jan 8, 2021

Review comment responded on Jan 8, 2021

Dear gues; At the Grand at Moon Palace we strive to provide an incredible experience that goes beyond the expected, this is why we regret to be reading that your recent visit to The Grand was not up to this standard. Please be sure that your satisfaction is our main goal and that your comments are very important to us. Cordially,

The Grand at Moon Palace - All Inclusive

Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500
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