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Recent guest reviews

We were disappointed given the reviews we read. The service was just okay. We did have a few who went above and beyond for us, but the rest were just okay. The resort was empty given COVID (this was understandable), however none of the pool bars were open which was a huge inconvenience since there wasn’t enough service staff available. The resort is Massive and you have to wait on staff riding golf carts to take you around. The water park was the best feature but under construction. I wish I could write a better review. We won’t be going back unfortunately.

There were so many wonderful things to do. The kids loved the water park and the game room. I loved the spa.

The facilities were amazing and the staff was very helpful

Resort has lots of options for food. However you need reservations at some of the restaurants. The pools are really nice, espec

Rooms are clean, staff are very helpful, ocian wasn’t nice and have some smell, but they did all they could to clean it out. Food is fantastic, with 13 restaurants you will never have a problem to eat very well. Pools are clean. We love the stay and for sure will be back to enjoy it again.

Great property. Perfect for families with children of all ages because there is something for everyone.

The $1,500 resort credit does not worth it. 1/ Only selected items for resort credit. 2/ Most of the items are overpriced. 3/ Have to pay 16% tax on 1500 resort credit = $240 US 4/ Spending your own money $240 at the gift shops.

super kids friendly. Foods at restaurants are amazing. We have been very picky about resort foods since we travel a lot and this place has one of the best restaurants ever.

this resort offers and has many members, with that you have a few different memberships being offered which means you have different classes of memberships so if you visit the resort you kind of feel lesser than the members specially the members who have the highest class membership who get all the extra perks from the resort and thats not what I'm looking for when i go on vacation. they should have their own little resort where they can all be together away from us common folk.

Beautiful design and decor of the buildings and rooms! Staff was very friendly and accommodating! Food was excellent! I would have preferred more outdoor entertainment.

Need to have better quality food and quicker service at Habibi and the Mexican restaurant (in lower level). Also need to have quicker service at Los Tacos.

Excellent service! Love this resort & all that it offers for the whole family.

Very friendly service with perfect facilities I had a tranquil holiday.

Great service, lots of restaurant to choose from and excellent food selection. Hotel is clean and well kept. Only problem is their room pillows are old and flat. But still considered to be a great choice. Lots pf great activity for the kids from the water park, bowling, playroom and participating turtle release.

We been at moon palace several time but first time at Grand. It was very nice, we realy enjoyed it.

Let me start by mentioning that our family had a great time at The Grand at Moon Palace which we would absolutely consider returning with one caveat being the Waterpark (which was advertised and marketed upon booking in early Aug. 2017) finally being fixed or replaced and completely open - - only the smaller water slides, lazy river, etc. were open during our stay in mid-April 2018. The resort provided complimentary passes to a waterpark offsite (which was actually very good) however the convenience of an onsite waterpark for kids will be pretty awesome. Also, the beach is not swimable as the seaweed has taken over the water and beach. This was not a big issue with us yet recognize some might want access to the ocean at the property itself. With that said, the following are simply some things to consider being mindful we would absolutely recommend the resort. Positives: 1. Modern and new resort - really great place and design 2. Staff is really, really nice and helpful 3. Food was great - plenty of options with good selection and quality of dishes 4. Entertainment - nightly entertainment for families was great and exceeded expectations 5. Spa - top notch! 6. Workout facility - really, really nice; spacious with good classes and equipment Things to Consider: 1. The Grand at Moon Palace waterpark is not completely open - refer to comments above 2. Beach is not swimable with seaweed in the water and on the beach

Carretera Cancun-Chetumal Km. 36.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Golf course

Located within a leisurely stroll of Costa Occidental de Isla Mujeres National Park, The Grand at Moon Palace - All Inclusive is within a few miles (5 km) of Xoximilco. This 1316-room, 5-star property welcomes business and leisure travelers with 7 outdoor pools, a golf course, and a free water park.


Dining

This property is home to 10 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All of The Grand at Moon Palace - All Inclusive's 1316 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies, and MP3 docks. 42-inch Smart TVs come with cable channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include coffee makers, free international calls, and free long-distance calls.


Property features

The Grand at Moon Palace - All Inclusive features a golf course, 7 outdoor pools, and a free water park. There's free valet parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a lazy river, and a children's pool.

Room options

Grand Room, Jetted Tub, Garden View - FLEX CANCELLATION, Kids Free

2 Double Beds | 1 King Bed | Sleeps 4

Family Room, 2 Bedrooms - FLEX CANCELLATION, Kids Free

1 King Bed and 2 Double Beds | Sleeps 6

Grand Room, Jetted Tub, Resort View - FLEX CANCELLATION, Kids Free

2 Double Beds | 1 King Bed | Sleeps 4

Family Room, 2 Bedrooms PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

1 King Bed and 2 Double Beds | Sleeps 6

Guest reviews for The Grand at Moon Palace - All Inclusive

Everyone (21) Couples (1) Family (8)
3
Family Family with small children Partner Couples

We were disappointed given the reviews we read. The service was just okay. We did have a few who went above and beyond for us, but the rest were just okay. The resort was empty given COVID (this was understandable), however none of the pool bars were open which was a huge inconvenience since there wasn’t enough service staff available. The resort is Massive and you have to wait on staff riding golf carts to take you around. The water park was the best feature but under construction. I wish I could write a better review. We won’t be going back unfortunately.

By on Jun 14, 2020

Review comment responded on Jun 15, 2020

Dear guest. We sincerely regret to read the experience overall was not as Grand as expected and certainly would like to know more about these issues and follow up with the aspects we need to improve. Your satisfaction is our main goal and we sincerely hope to have you back.

5
Family

There were so many wonderful things to do. The kids loved the water park and the game room. I loved the spa.

By , from Lakeland, FL on Feb 25, 2020

Review comment responded on Feb 26, 2020

Thank you Nancy. It is a pleasure to read you have enjoyed so much the experience and we have exceeded your expectations. We remain at your service.

2
Everyone

By on Jan 5, 2020

Review comment responded on Jan 7, 2020

Dera guest. We sincerely regret to be reading that we were not successful in providing a Grand experience, as that is certainly our commitment. We are constantly improving ourselves and definitely, our guests' feedback is the main tool we have for this. Please be sure we would like to hear from you and provide a follow up.

5
Family Family with small children

The facilities were amazing and the staff was very helpful

By on Dec 2, 2019

Review comment responded on Dec 2, 2019

Thank you so much for your preference! It is a pleasure to exceed your expectations.

4
Everyone

Resort has lots of options for food. However you need reservations at some of the restaurants. The pools are really nice, espec

By on Sep 25, 2019

Review comment responded on Oct 3, 2019

We are honored to be reading you have enjoyed so much the fantastic experience at The Grand at Moon Palace. We hope this is not the last time we have the honor to have you here. We remain at your service!

5
Family with small children

Rooms are clean, staff are very helpful, ocian wasn’t nice and have some smell, but they did all they could to clean it out. Food is fantastic, with 13 restaurants you will never have a problem to eat very well. Pools are clean. We love the stay and for sure will be back to enjoy it again.

By on Aug 27, 2019

Review comment responded on Sep 3, 2019

Thank you for your comments, We are glad that we were able to provide you with the immaculate service that we are known for providing. Thank you again, and we look forward to welcoming you back in the near future.

4
Family

Great property. Perfect for families with children of all ages because there is something for everyone.

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Dear guest. Nothing is more important than making you feel welcome and pampered. As you have kindly mentioned, The Grand is perfect for families and all ages! We remain at your service.

2
Family

The $1,500 resort credit does not worth it. 1/ Only selected items for resort credit. 2/ Most of the items are overpriced. 3/ Have to pay 16% tax on 1500 resort credit = $240 US 4/ Spending your own money $240 at the gift shops.

By on Jun 20, 2019

Review comment responded on Jun 20, 2019

Dear guest. Thank you for your comments. It is definitely our commitment to provide the most amazing experience, hence our concern about this. We regret to read your comments, nevertheless it is important to highlight some aspects, the information about the resort credits is available in our main website, communication channels and even our App. This information is available for you to review it even before reserving the Resort, and definitely, we are pleased to assist you with any inquiry and doubt you may have. Please be sure that your feedback is of extreme importance for us.

4
Family Family with small children

super kids friendly. Foods at restaurants are amazing. We have been very picky about resort foods since we travel a lot and this place has one of the best restaurants ever.

By on Jun 19, 2019

Review comment responded on Jun 20, 2019

Dear guest. Thank you so much for your kind words and for taking the time to share with us your extraordinary comments. It is a big honor to exceed your expectations and we certainly appreciate your feedback, particularly on the food.

5
Family

this resort offers and has many members, with that you have a few different memberships being offered which means you have different classes of memberships so if you visit the resort you kind of feel lesser than the members specially the members who have the highest class membership who get all the extra perks from the resort and thats not what I'm looking for when i go on vacation. they should have their own little resort where they can all be together away from us common folk.

By on Jun 16, 2019

Review comment responded on Jun 17, 2019

Nothing is better than making you feel right at home! Please be sure that we appreciate your kind comments, nevertheless, we would like to certainly assure you that although we do have the Palace Members, we definitely strive to provide an incredible service to all of our guests, without a difference on how you have reserved. You may be confident we appreciate your feedback and trust in us. We remain at your service.

The Grand at Moon Palace - All Inclusive

Carretera Cancun-Chetumal Km. 36.5, Cancun, QROO 77500
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