The resort is very big and there were a lot of things to do! The staff was very friendly and helpful.
Beautiful property! My ONLY complaint if I had to be picky, was random garbage (straw wrappers, food crumbs,etc) in some of the pools. It wasn’t everywhere
We booked a 6 day 5 night stay at the Sunrise and everything was great, but we didn't realize how much they want to push their membership on you. We lost a day because we felt like we were going to be taken to a nice lunch and explore one of the other parts of the resort. Instead we got the standard buffet and a 90 minute presentation on their "membership". We felt like we were lied, the "value" gained from the lost day was not equal to the time wasted. *Also they serve alcohol to you while telling you to spend money on their membership which feels pretty irresponsible of the company -- Over all, everything outside of them trying to get you going in and coming out was great. "...One time purchase of $299 to lock in your price to stay at another property for 5 days 4 nights, the pay the rest of the $1200 over the next X months..." We got talked to about the deal 3 times which was very frustrating when we told them we already heard the deal. During the presentation we told them it wasn't financially responsible to make purchase this and they continued to double down on trying to get us to buy the membership. - My advice... - Stay away from any of the "concierge", they will just try to sell you something - "The Grand" $100 day pass is not worth it Side Note: If you are staying at an all inclusive resort and you pay for an excursion just think about how much time you are not going to be using the amenities and whether it is worth it or not
I went to Moon Palace for my kids! This place is huge- lots to explore. They seem short staffed for the size. For example it is very difficult to get drinks and especially food at the pool. As many others have mentioned, the beach is not great. They do attempt to clean up seaweed and manicure the sand, but that’s about it. They could really improve the beach set up. My main issue with MP was the hard push to up-sell. I was offered at least 3 room/ suite upgrades at check in after traveling 12 hours with 4 kids. We just wanted to get to our room! It was incredibly annoying and frustrating. It is VERY clear that the staff gets a cut for up selling, as everyone tries to give you their name when you are “ready to learn more” or go on a “free tour of the Grand.” This honestly makes me not want to return.
Friendly with loaded options in the resorts
Booked through orbitz. Checking in wss easy. They promised to give few resort credit for booking through vip access, but i got nothing during my stay. Had to raise a complaint. Just before i was abt to checkout they gave half the amount as resort credit. I quickly had to pick something from their gift store. Apart from the resort credit issue. We had a pleasant stay.
Overall our experience while we were at Moon Palace was very good. Our issue came from poor communication with both Orbitz and the resort when it came to us needing to change our reservation. We changed our reservation from a 7 night stay to a 6 night stay, ahead of our stay. Both the resort and Orbitz told us that we would receive a refund for the night, but we were not given the refund. More than a month later and both the property and Orbitz refuse to give us back our money.
it is far from other interest points.
The service and employees were excellent. Always cheerful, working hard, and trying to please everyone . The food was very good and there were many food types of options and variety of places to eat. Communication about entertainment events was not easy to find. But the music played around the resort was good and variety of styles. The pool style and concepts were very good for our family. The condition and aging of the hotel rooms did not match the quality of the other aspects of the vacation resort. The grounds around the buildings were very well-kept and beautiful. I especially want to acknowledge 2 individuals who worked there that were exceptional. Berniece who worked in the Salon who gives the best massage I’ve ever had. And Jorge Campos and team at Bugambilias restaurant. Apolinio, Ingrid Rodriguez Miguel Paniagua Jorge knew 4 languages and his English was excellent. He was so cheerful, helpful and worked very hard to serve us. He deserves recognition for his outstanding attitude and service. The best feature of the whole resort was the amazing staff. They deserve the best tips you can afford.
I liked the hotel but i would never book again with Orbitz
This property is amazing for families. The cleanliness, service and amenities at this property were exceptional. The location is not the best because of its beach, but you will not be disappointed with everything else.
Spacious and clean
This property was amazing but they should let you know that there are three different properties to choose from
Located within a mile (2 km) of Xoximilco, Moon Palace Cancún - All Inclusive is within 2 miles (3 km) of El Tinto Golf Course. This 2036-room, 4.5-star aparthotel has 7 outdoor pools along with indoor private spa tubs and 16 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 11:30 AM. Relish the Asian cuisine at Momo Teppanyaki, one of 16 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafes, and mingle with other guests at the free daily manager's reception.
Each apartment is air-conditioned and has an array of amenities, including an indoor private spa tub, a balcony, and a minibar. Guests can expect to find free WiFi and a 47-inch Smart TV with satellite channels and pay movies. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a coffee maker, free long-distance calls, and free local calls.
Moon Palace Cancún - All Inclusive features a golf course, a marina, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for MXN 1000 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and access to locker space. Other amenities at this all-inclusive aparthotel include 7 outdoor pools, a nightclub, and karaoke.
The resort is very big and there were a lot of things to do! The staff was very friendly and helpful.
Dear Jessica. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
Beautiful property! My ONLY complaint if I had to be picky, was random garbage (straw wrappers, food crumbs,etc) in some of the pools. It wasn’t everywhere
Dear Miranda. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
We booked a 6 day 5 night stay at the Sunrise and everything was great, but we didn't realize how much they want to push their membership on you. We lost a day because we felt like we were going to be taken to a nice lunch and explore one of the other parts of the resort. Instead we got the standard buffet and a 90 minute presentation on their "membership". We felt like we were lied, the "value" gained from the lost day was not equal to the time wasted. *Also they serve alcohol to you while telling you to spend money on their membership which feels pretty irresponsible of the company -- Over all, everything outside of them trying to get you going in and coming out was great. "...One time purchase of $299 to lock in your price to stay at another property for 5 days 4 nights, the pay the rest of the $1200 over the next X months..." We got talked to about the deal 3 times which was very frustrating when we told them we already heard the deal. During the presentation we told them it wasn't financially responsible to make purchase this and they continued to double down on trying to get us to buy the membership. - My advice... - Stay away from any of the "concierge", they will just try to sell you something - "The Grand" $100 day pass is not worth it Side Note: If you are staying at an all inclusive resort and you pay for an excursion just think about how much time you are not going to be using the amenities and whether it is worth it or not
Dear Mrs. Darren. On behalf of Moon Palace Cancun Staff we would like to thank you for sharing us your rate. To Palace Resorts, our guest's satisfaction is our utmost priority, and we strive to be the very best in all aspects. Please accept our most sincere apologies for any inconvenience experienced. I am sorry to read you had a less than perfect experience, this is certainly not the level of service we expect providing to our customers. Your comments have been shared as well with key Staff in our organization, most importantly including our Management Team.
I went to Moon Palace for my kids! This place is huge- lots to explore. They seem short staffed for the size. For example it is very difficult to get drinks and especially food at the pool. As many others have mentioned, the beach is not great. They do attempt to clean up seaweed and manicure the sand, but that’s about it. They could really improve the beach set up. My main issue with MP was the hard push to up-sell. I was offered at least 3 room/ suite upgrades at check in after traveling 12 hours with 4 kids. We just wanted to get to our room! It was incredibly annoying and frustrating. It is VERY clear that the staff gets a cut for up selling, as everyone tries to give you their name when you are “ready to learn more” or go on a “free tour of the Grand.” This honestly makes me not want to return.
Dear Laurie. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
Friendly with loaded options in the resorts
Dear Karunakar. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
Booked through orbitz. Checking in wss easy. They promised to give few resort credit for booking through vip access, but i got nothing during my stay. Had to raise a complaint. Just before i was abt to checkout they gave half the amount as resort credit. I quickly had to pick something from their gift store. Apart from the resort credit issue. We had a pleasant stay.
Dear Adithya. Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
Overall our experience while we were at Moon Palace was very good. Our issue came from poor communication with both Orbitz and the resort when it came to us needing to change our reservation. We changed our reservation from a 7 night stay to a 6 night stay, ahead of our stay. Both the resort and Orbitz told us that we would receive a refund for the night, but we were not given the refund. More than a month later and both the property and Orbitz refuse to give us back our money.
Dear Mr. Herman. On behalf of Moon Palace Cancun Staff we would like to thank you for sharing us your rate. It is always much appreciated when our guests take the time to let us know their experiences at our Resort. To Palace Resorts our guests satisfaction is our utmost priority and we strive to be the very best in all aspects. Please accept our most sincere apologies for any inconvenience experienced. Your comments have been shared as well with key Staff in our organization, most importantly including our Management Team.
Dear Jason.Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.
it is far from other interest points.
Dear Yunfan, We greatly appreciate the time you took to share your recent experience with us. Your comments are extremely valuable to all of us, we look forward to exceeding your expectations. Kind regards.
Dear Nathaniel;Thank you for choosing Moon Palace Cancun.We are sorry to learn that we did not meet your expectations.Your feedback is very important to us, please do not hesitate to contact us if there is anything we can assist you with.We remain at your service.