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Moon Palace Cancun - All-Inclusive

5.0 star property
VIP Access

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Couples treatment rooms, sauna, hot tub, steam room, body treatments
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Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Place, Grand Outlet Riviera Maya
    ‪9 min walk‬
  • Place, Xoximilco
    ‪10 min walk‬
  • Place, Moon Palace Golf Club
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪11 min drive‬
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Room options

View all photos for Superior Governor Suite

Superior Governor Suite | Premium bedding, down comforters, memory foam beds, free minibar

Superior Governor Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 968 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Swim Up Suite

Swim Up Suite | Premium bedding, down comforters, memory foam beds, free minibar

Swim Up Suite

  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed
  • Free WiFi

View all photos for Superior Two Bedroom Presidential Suite

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Presidential Suite

  • Sea view
  • 1798 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Superior Honeymoon Suite - King Size Bed

Superior Honeymoon Suite - King Size Bed | Premium bedding, down comforters, memory foam beds, free minibar

Superior Honeymoon Suite - King Size Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Partial sea view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Two Bedroom Suite Golf Course View

Premium bedding, down comforters, memory foam beds, free minibar

Superior Two Bedroom Suite Golf Course View

  • Golf view
  • 928 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Garden View

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View (Book 4 nights, Get 2 nights in Punta Cana)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Book 4 nights, get 2 free in Punta Cana

  • Ocean view
  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Three-Bedroom Villa with Golf Course View

Three-Bedroom Villa with Golf Course View | Premium bedding, down comforters, memory foam beds, free minibar

Three-Bedroom Villa with Golf Course View

  • Golf view
  • 1380 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Double Beds
  • Free WiFi

View all photos for Superior Family Deluxe - Kids & Teens Stay Free

Superior Family Deluxe - Kids & Teens Stay Free | Room amenity

Superior Family Deluxe - Kids & Teens Stay Free

8.2 out of 10
Very good
(13 reviews)
  • Garden view
  • 968 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Garden View - Kids & Teens Stay Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Garden View - Kids & Teens Stay Free

7.8 out of 10
Good
(194 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Superior Deluxe Ocean View - Kids & Teens Stay Free

Premium bedding, down comforters, memory foam beds, free minibar

Superior Deluxe Ocean View - Kids & Teens Stay Free

7.6 out of 10
Good
(81 reviews)
  • Ocean view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Superior Junior Suite Golf Course View with Golf Cart Included

Superior Junior Suite Golf Course View with Golf Cart Included | Premium bedding, down comforters, memory foam beds, free minibar

Superior Junior Suite Golf Course View with Golf Cart Included

9.6 out of 10
Exceptional
(7 reviews)
  • Golf view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Cancun

Located 1.9 mi (3 km) from Moon Palace Golf Club, Moon Palace Cancun - All-Inclusive is within a 15-minute drive of other popular attractions like Riviera Cancun Golf Resort. This 1334-room, 5-star property has 7 outdoor pools along with indoor private hot tubs and a golf course.

What's nearby

  • Grand Outlet Riviera Maya - 9 min walk - 0.5 miles
  • Xoximilco - 10 min walk - 0.5 miles
  • Moon Palace Golf Club - 16 min walk - 0.9 miles
  • El Tinto Golf Course - 2 min drive - 2.0 miles
  • Delfines Beach - 24 min drive - 12.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪The Grill - ‬9 min drive
  • ‪Grand Central Buffet - ‬7 min drive
  • ‪Cafe Bistro - ‬7 min drive

About this property

Moon Palace Cancun - All-Inclusive

Moon Palace Cancun - All-Inclusive features a golf course, a marina, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and access to locker space. Other amenities at this all-inclusive property include 7 outdoor pools, a nightclub, and a children's pool.
55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other amenities include indoor private hot tubs, free minibar items, and balconies.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

O Spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Moon Palace The Grand Cancun - All-inclusive
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May 26 - May 27
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily
  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 3 swim-up bars
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 5 outdoor pickleball courts
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible shuttle
  • Elevator (78 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (24 inches high)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.
Property Registration Number 005-007-000963/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, mini golf, and soccer.

How much does it cost to stay at Moon Palace Cancun - All-Inclusive?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All-Inclusive on Jun 1, 2026 start from $503, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Moon Palace Cancun - All-Inclusive?

Moon Palace Cancun - All-Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see close to Moon Palace Cancun - All-Inclusive?

This property in Cancun is within a 10-minute walk of Xoximilco and Grand Outlet Riviera Maya. You'll also find Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Is there parking available at Moon Palace Cancun - All-Inclusive?

Yes, valet and self parking are offered for free at the property. Bicycle parking is also available for guests.

Is a spa located at Moon Palace Cancun - All-Inclusive?

O Spa is the property's spa and services include hot stone massages, sports massages, couples treatments, and aromatherapy.

Are there luxury amenities available at Moon Palace Cancun - All-Inclusive?

Yes, guests can indulge in luxuries such as a private indoor hot tub, 16 restaurants, and champagne service at this property.

Does Moon Palace Cancun - All-Inclusive have a casino at the property?

No, Moon Palace Cancun - All-Inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace Cancun - All-Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

What do couples enjoy most about Moon Palace Cancun - All-Inclusive?

At this beachfront property, there are many amenities for couples, including a private indoor hot tub and champagne service in each guestroom, and some feature ocean view.

Does Moon Palace Cancun - All-Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Moon Palace Cancun - All-Inclusive feature a restaurant that includes a breakfast menu?

Yes, Moon Palace Cancun - All-Inclusive has 16 restaurants, and serves free buffet breakfast each morning.

Will Moon Palace Cancun - All-Inclusive allow pets to stay for free?

No, pets aren't allowed at Moon Palace Cancun - All-Inclusive though service animals are welcome.

Does Moon Palace Cancun - All-Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How close is the airport from Moon Palace Cancun - All-Inclusive?

The closest major airport to Moon Palace Cancun - All-Inclusive is Cancun Intl. Airport (CUN), which is 5.2 mi away (8 minutes by car).

Are there rooms with balconies at Moon Palace Cancun - All-Inclusive?

Yes, every guestroom at Moon Palace Cancun - All-Inclusive comes with a balcony and some offer ocean and garden views.

Does Moon Palace Cancun - All-Inclusive have a wedding venue?

There are wedding services available at Moon Palace Cancun - All-Inclusive if that's in your vacation plans.

Moon Palace Cancun - All-Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1693 out of 3079 reviews
Rating 8 - Good. 615 out of 3079 reviews
Rating 6 - Okay. 375 out of 3079 reviews
Rating 4 - Poor. 192 out of 3079 reviews
Rating 2 - Terrible. 204 out of 3079 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is huge like seriously is huge. That you need a golf cart to transport you from room to pool/restaurnts/ water parks etc.
Stayed 3 nights in May 2026

10/10 Excellent

marlon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pools are clean and numerous. Very family friendly. High standard food. Neat freaks in the most positive way. Amazing landscaping. Would definitely stay again at a Palace resort.
Stayed 4 nights in Apr 2026

10/10 Excellent

Varun Kumar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice amenities, great food and service
Stayed 4 nights in Mar 2026

8/10 Good

David

Stayed 7 nights in Mar 2026

6/10 Okay

Ankit

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Pros: Variety of food. Less options for vegetarians though. Beautiful property and pool. Cons: Service is slow. Transfer is also very slow and you will have to wait for cart.
Stayed 1 night in Mar 2026

10/10 Excellent

Christian

Stayed 8 nights in Feb 2026

10/10 Excellent

Milad

Traveled with group, Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean was not clean just because it’s closer to the city but the pool makes up for it. But the pools were amazing and the food was really good. Night entertainment was great. Would stay here again.
Stayed 4 nights in Feb 2026

10/10 Excellent

Shannon

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. great property amenities - we really enjoyed the hammock on the patio and the pool
Stayed 2 nights in Feb 2026

10/10 Excellent

Jinendra

Stayed 3 nights in Feb 2026

10/10 Excellent

Ivan

Stayed 4 nights in Feb 2026

8/10 Good

Haley

Stayed 6 nights in Feb 2026

8/10 Good

David Scott

Stayed 4 nights in Feb 2026

10/10 Excellent

Christopher

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Service. Rooms and Accommodations were Outstanding! I highly recommend!
Stayed 6 nights in Feb 2026

10/10 Excellent

Ian Harmon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was grey!
Stayed 6 nights in Feb 2026

2/10 Terrible

Harpreet

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
We r just coming back from our trip. When we reach in our room we saw one bug then we open the fridge cabinet for juice bacause I was travelling with my two kids we saw bugs crawling around. We call the room service and tell them about bugs they said we can do a bug spray there I got surprised I ask them that we can stay in the room with bug spray they said yes . Then we went to the check in counter and tell them they suggest to go to the public relations department. We went there and show them the pictures of bugs and videos we take and ask for room change they said we will see if we can . We reach moon palace around 5’o clock in the evening and after all this they call us around 9:30 that we got another room for you so then around 10 pm we change our room. So first day experience was so terrible that so many bugs on the floor and my kids got so scared and the surprising thing is that it’s in the moon palace for which you see five star reviews by people. Our first day got spoiled because of bugs and this horrible experience. If I wouldn’t I have taken pictures or videos they wouldn’t change our room.
Stayed 4 nights in Feb 2026

10/10 Excellent

Sarah

Stayed 3 nights in Feb 2026

10/10 Excellent

Supreet

Stayed 4 nights in Feb 2026

10/10 Excellent

Meredith Ellen

Liked: Cleanliness, amenities, property conditions & facilities
Spotless everywhere. The staff incredible. The food amazing. Activities stellar. I cannot say enough great things about Moon Palace. Sunrise , Nizuc. Amazing.
Stayed 7 nights in Feb 2026

6/10 Okay

Ashley

Traveled with group
Liked: Amenities
Moon Palace Sunrise was a little run down. Food was okay compared to other all inclusive resorts I’ve stayed at. I would definitely prefer to stay at The Grand Moon Palace next time.
Stayed 7 nights in Feb 2026

10/10 Excellent

Bogdan Catalin

Stayed 4 nights in Feb 2026

10/10 Excellent

Dyana Thanh

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff 100% professional and friendly Hotel/ resort incredible Food was amazing!! Loved the complementary red wine and champagne. We went over valentines day and everyone was passing out balloons and flowers! We loved the nightly entertainment especially the fire show and the glo up show! Will visit again
Stayed 3 nights in Feb 2026

10/10 Excellent

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous resort loved the many pools excellent dining options wonderful amenities clean rooms spacious Wonderful staff Highly recommend 10 stars
Stayed 4 nights in Feb 2026

2/10 Terrible

Akash

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
My property was stolen during the spa. I reached out to public relation and they were very rude and unprofessional. They didn’t properly help me resolve this issue. We involved Secuirty and they also were unable to resolve this issue. They kept denying that the property was stolen from their staff. We asked for some sort of credit or money back for the spa and we were told firmly not allowed. This was the worst experience I ever had at a resort. The entire team and staff were unprofessional about this matter.
Stayed 4 nights in Feb 2026

10/10 Excellent

jonathan

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort and staff, only complaint was the sales pitch to start and end to the trip
Stayed 7 nights in Feb 2026

8/10 Good

Tanisha, scappoose

Stayed 7 nights in Oct 2025

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