Moon Palace Cancun - All Inclusive

4.5 star property
Luxury property on the beach, with 7 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Moon Palace Cancun - All Inclusive

Aerial view
11 bars/lounges, 9 swim-up bars
View from room
Sundeck
Premium bedding, down comforters, memory foam beds, free minibar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun-Chetumal Km. 340, Cancun, QROO, 77500
  • Xoximilco
    ‪9 min walk‬
  • Moon Palace Golf Club
    ‪4 min drive‬
  • Riviera Cancun Golf Resort
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

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Room options

Superior Honeymoon Suite - King Size Bed

  • 484 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

Superior Deluxe Garden View - Book 5 nights, Get 3 Free nights at Punta Cana

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Ocean Front Suite - King Size Bed

  • 1197 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

  • 969 sq ft
  • Golf view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Deluxe Ocean View - Kids & Teens Free

  • 484 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Governor Suite - King Size Bed

  • 969 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Superior Junior Suite Golf Course - Kids & Teens Free

  • 411 sq ft
  • Golf view
  • Sleeps 2
  • 1 King Bed

Swim Up Suite Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Deluxe Garden View - Kids & Teens Free

  • 484 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Superior Family Suite Garden View - Kids & Teens Free

  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 969 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Cancun

Located 1.9 mi (3 km) from Moon Palace Golf Club, Moon Palace Cancun - All Inclusive is within a 15-minute drive of other popular attractions like Riviera Cancun Golf Resort. This 1334-room, 4.5-star property has 7 outdoor pools along with indoor private hot tubs and a golf course.

What's nearby

  • Xoximilco - 9 min walk - 0.5 miles
  • El Tinto Golf Course - 2 min drive - 1.4 miles
  • Moon Palace Golf Club - 4 min drive - 1.0 mile
  • Riviera Cancun Golf Resort - 14 min drive - 6.7 miles
  • Delfines Beach - 15 min drive - 9.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 8 min drive

Restaurants

  • ‪Lobby Bar - ‬8 min drive
  • ‪Grand Lobby Bar - ‬6 min drive
  • ‪Grand Central Buffet - ‬8 min drive
  • ‪Momo teppanyaki Resturant - ‬8 min drive
  • ‪The Grill - ‬9 min drive

About this property

Moon Palace Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Moon Palace Cancun - All Inclusive features a golf course, a marina, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include 7 outdoor pools, a nightclub, and karaoke.
55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Other amenities include indoor private hot tubs, free minibar items, and balconies.
Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and a marina. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 36 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Portuguese, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 16 restaurants
  • 2 coffee shops/cafes
  • 9 swim-up bars
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Agra
  • Los Caporales
  • Momo Teppanyaki
  • Riviera Maya
  • Trattoria

Things to do

  • 2 outdoor tennis courts
  • 27-hole golf course
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free beach club
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Gym
  • Karaoke
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 36 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Renovated entire property - January 2020
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 26 per person (roundtrip)
  • Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Moon Palace Golf Resort All Inclusive
Moon Palace Golf Resort All Inclusive Cancun
Moon Palace Resort All Inclusive
Moon Palace Golf Cancun
Moon Palace Cancún All Inclusive All-inclusive property Cancun
Moon Palace Cancún All Inclusive Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include kayaking, mini golf, and soccer.

How much does it cost to stay at Moon Palace Cancun - All Inclusive?

As of May 12, 2025, prices found for a 1-night stay for 2 adults at Moon Palace Cancun - All Inclusive on May 15, 2025 start from $391.89, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Moon Palace Cancun - All Inclusive?

Moon Palace Cancun - All Inclusive offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see close to Moon Palace Cancun - All Inclusive?

This property is located in Cancun within a short 9-minute walk of Xoximilco. You'll also find Moon Palace Golf Club and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Moon Palace Cancun - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is a spa located at Moon Palace Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, hydrotherapy, and couples treatments.

Does Moon Palace Cancun - All Inclusive have a casino at the property?

No, Moon Palace Cancun - All Inclusive doesn't have a casino.

Will I find an indoor pool at Moon Palace Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools.

What will couples enjoy most about a stay at Moon Palace Cancun - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as 7 outdoor pools and 9 swim-up bars.

Does Moon Palace Cancun - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Moon Palace Cancun - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Moon Palace Cancun - All Inclusive has 16 restaurants, and serves breakfast for a surcharge.

Will Moon Palace Cancun - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Moon Palace Cancun - All Inclusive though service animals are welcome.

Are there connecting rooms at Moon Palace Cancun - All Inclusive?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Moon Palace Cancun - All Inclusive?

The closest major airport to Moon Palace Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 5.2 mi away (8 minutes by car).

Can I book a room with a balcony at Moon Palace Cancun - All Inclusive?

Yes, every guestroom at Moon Palace Cancun - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Moon Palace Cancun - All Inclusive have a wedding venue?

There are wedding services available at Moon Palace Cancun - All Inclusive if that's in your vacation plans.

Moon Palace Cancun - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1444 out of 2723 reviews
Rating 8 - Good. 541 out of 2723 reviews
Rating 6 - Okay. 324 out of 2723 reviews
Rating 4 - Poor. 204 out of 2723 reviews
Rating 2 - Terrible. 210 out of 2723 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

surya teja

Stayed 5 nights in Mar 2025

10/10 Excellent

Milana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vacation stay !:)
Stayed 5 nights in Mar 2025

8/10 Good

Liz Daniela

Liked: Cleanliness, property conditions & facilities
Too far from everything and the lobby
Stayed 4 nights in Mar 2025

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and food was excellent, we'll be returning.
Stayed 4 nights in Feb 2025

4/10 Poor

Brandon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Monica

Liked: Staff & service, property conditions & facilities
Clean and spacious
Stayed 3 nights in Feb 2025

10/10 Excellent

Dallas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge property but we learned it very easily. Excellent staff and the pools were warm unlike the Jamaica Moon Palace
Stayed 7 nights in Feb 2025

8/10 Good

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the buffet and the shady sales tactics with the resort credit thing. Other than that we all had a fantastic time.
Stayed 4 nights in Feb 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Sunil

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience!!
Stayed 4 nights in Jan 2025

8/10 Good

Jaya Prakash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No good access to beach from moon palace unless you are in Grand or beach palace
Stayed 7 nights in Nov 2024

10/10 Excellent

Katherine

Stayed 1 night in Jan 2025

8/10 Good

Tamala

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

DUC

Stayed 3 nights in Jan 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Victor, Ridgewood

Stayed 6 nights in Dec 2024

6/10 Okay

Ryan

Traveled with family
Liked: Staff & service, amenities
The dining was average compared to other resorts I’ve been at.
Stayed 4 nights in Dec 2024

10/10 Excellent

JAIME

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with my 8 and 12 yr old. Awesome shows every night restaurants with huge variety pool had something for everyone, main pool great entertainment, calm ocean, beach volleyball and bikes to ride through property. Staff great! .
Stayed 6 nights in Dec 2024

10/10 Excellent

Todd

Stayed 1 night in Jan 2025

10/10 Excellent

Lisette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Albert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility. Not much shows or activities. Quit. Nice for family
Stayed 11 nights in Jan 2025

6/10 Okay

Ryan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Ronak

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So Greedy

Had horrible experiences at Moon palace (stayed at Nizuc) and wouldnt recommend this place at all for so many reasons. 1) Their check-in process is very slow and takes forever and it doesnt end there. They scueduled us for tour at The Gand but turns out it’s a trap to sell their membership which cost 110k and waster more than 2 hours 2) They have very limited good food options for buffet and most of the food is stale and felt like it was prepared a day advance or at night and kept at very low temp. Some of the guys at live counter (ex: pasta, omelette, taco) dont know how to cook and seems like stepping into the kitchen for the very first time. 3) Since they have more so called luxurious building The Grand, they treat guests from other building as second class citizens. 4) Got daypass for The Grand since kid wanted to enjoy waterpark and after reaching there found out most of the slides were closed for maintenance. 5) Golf cart takes forever to come and you will waste significant time during your stay to just go from one place to another 6) Food was very spice and my kid could hardly eat anything and infact we coudlnt eat some of the food I will never ever go to any of the palace resort properties anywhere in the world
Stayed 4 nights in Jan 2025

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