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Recent guest reviews

Beach is not good. Go there to enjoy the pool and other amenities. Big groups can have lots of fun.

Staff was phenemonal at this resort. The pools and activities were great. The restaurants need some work with reservations and seating. If it isn't a buffet, book your reservations for dinner a week before you arrive at the resort.

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Room service was completely hit or miss, getting wrong orders or hot food that was cold. Otherwise was a pleasant stay if you dont look too closely at the building maintenence

Thank you for cery good vacations

Great

Plenty of options to explore.

Staff was very professional and friendly , issues was addressed immediately

Everything was amazing, all staff except the pool bar staff at mizuc was always rude and not friendly at all. It makes me feel like I didn’t pay enough to ask them for a drink. I can’t remember the names, finely, on my last day there was a really nice guy at the bar. Everything else was just wonderful. Definitely coming back and will report the pool bar staff, bartenders and waiters, thanks to all others workers that made my vacation an amazing experience at moon Palace. Totally recommend. Remember to use Uber, taxies are extremely expensive.

Property was Awsome and service was amazing aswell lot of options to eat and definitely kid’s friendly. Only thing you won’t get good beaches if you are more beach person then you have to go out side of the property for beaches other then that beautiful resort….

Very nice property . Awesome staff.

The resort is very big and there were a lot of things to do! The staff was very friendly and helpful.

Beautiful property! My ONLY complaint if I had to be picky, was random garbage (straw wrappers, food crumbs,etc) in some of the pools. It wasn’t everywhere

We booked a 6 day 5 night stay at the Sunrise and everything was great, but we didn't realize how much they want to push their membership on you. We lost a day because we felt like we were going to be taken to a nice lunch and explore one of the other parts of the resort. Instead we got the standard buffet and a 90 minute presentation on their "membership". We felt like we were lied, the "value" gained from the lost day was not equal to the time wasted. *Also they serve alcohol to you while telling you to spend money on their membership which feels pretty irresponsible of the company -- Over all, everything outside of them trying to get you going in and coming out was great. "...One time purchase of $299 to lock in your price to stay at another property for 5 days 4 nights, the pay the rest of the $1200 over the next X months..." We got talked to about the deal 3 times which was very frustrating when we told them we already heard the deal. During the presentation we told them it wasn't financially responsible to make purchase this and they continued to double down on trying to get us to buy the membership. - My advice... - Stay away from any of the "concierge", they will just try to sell you something - "The Grand" $100 day pass is not worth it Side Note: If you are staying at an all inclusive resort and you pay for an excursion just think about how much time you are not going to be using the amenities and whether it is worth it or not

I went to Moon Palace for my kids! This place is huge- lots to explore. They seem short staffed for the size. For example it is very difficult to get drinks and especially food at the pool. As many others have mentioned, the beach is not great. They do attempt to clean up seaweed and manicure the sand, but that’s about it. They could really improve the beach set up. My main issue with MP was the hard push to up-sell. I was offered at least 3 room/ suite upgrades at check in after traveling 12 hours with 4 kids. We just wanted to get to our room! It was incredibly annoying and frustrating. It is VERY clear that the staff gets a cut for up selling, as everyone tries to give you their name when you are “ready to learn more” or go on a “free tour of the Grand.” This honestly makes me not want to return.

Friendly with loaded options in the resorts

Carretera Cancun-Chetumal Km. 340 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining

Located 2.5 mi (4.1 km) from Moon Palace Golf Club, Moon Palace Cancún - All Inclusive is within a 15-minute drive of other popular attractions like Riviera Cancun Golf Resort. This 2036-room property has 7 outdoor pools along with a golf course and a marina.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:00 AM to 11:00 AM. Relish the Asian cuisine at Momo Teppanyaki, one of 16 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafes, and mingle with other guests at the free daily manager's reception.


Rooms

55-inch Smart TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Other amenities include indoor private spa tubs, balconies, and minibars.


Property features

Moon Palace Cancún - All Inclusive features a golf course, a marina, and a full-service spa. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 26 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include 7 outdoor pools, a nightclub, and karaoke.

Room options

Superior Honeymoon Suite - King Size Bed

1 King Bed | Sleeps 2

Superior Family Suite Garden View - Kids & Teens Free

1 King Bed and 2 Double Beds | Sleeps 6

Superior Two Bedroom Presidential Suite Golf Course - Kids & Teens Free

1 King Bed and 2 Double Beds | Sleeps 6

Superior Junior Suite Golf Course - Kids & Teens Free

1 King Bed | Sleeps 2

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (17) Couples (8) Family (33)
4
Family

Beach is not good. Go there to enjoy the pool and other amenities. Big groups can have lots of fun.

By on Jan 10, 2024

Review comment responded on Jan 11, 2024

Hello Srikanth Reddy,Thank you for sharing your 4 stars ratings and your recommendation. We appreciate your feedback and we hope to welcome you back soon.Best Regards

2
Everyone

By on Jan 5, 2024

Review comment responded on Jan 31, 2024

Hello Cynthia,Thank you for sharing your feedback.We are would like to hear more about your stay, we are kindly asking that you write to us and tell us more about your recent stay. We look forward to hearing from you.Best Regards

4
Family with small children

Staff was phenemonal at this resort. The pools and activities were great. The restaurants need some work with reservations and seating. If it isn't a buffet, book your reservations for dinner a week before you arrive at the resort.

By on Jan 3, 2024

Review comment responded on Jan 8, 2024

Hello Robert,Excellent!Thank you for sharing your fantastic review and your recommendation. We appreciate your review and we hope to have you vacation with us again.Best Regards

2
Everyone

By on Dec 30, 2023

Review comment responded on Jan 19, 2024

Dear Dhaval,We appreciate you taking the time to tell us about your stay. We would like to hear more about your experience, we are kindly asking you write to us and tell us more about your stay. We look forward to hearing from you.Kindest Regards

2
Friends

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By on Dec 25, 2023

Review comment responded on Dec 27, 2023

Dear Joga Singh;Thank you for choosing us, it was a pleasure to welcome you at Moon Palace Cancun.We are sorry to receive your low rating, you can be confident that for us your feedback is very important, please do not hesitate to contact us and tell us more about your experience.We remain at your service.Regards,

5
Everyone

By on Dec 24, 2023

Review comment responded on Dec 27, 2023

Dear Kailasapathy;We are happy to learn that we have met your expectations, thank you for the positive rating, we hope to have the pleasure of welcoming you again at Moon Palace Cancun.Regards,

4
Family with small children

Room service was completely hit or miss, getting wrong orders or hot food that was cold. Otherwise was a pleasant stay if you dont look too closely at the building maintenence

By on Dec 22, 2023

Review comment responded on Dec 23, 2023

Dear Matt;Thank you for choosing us, it was a pleasure to welcome you.We appreciate receiving your feedback as it is very important for us and helps us to improve, you can be sure that it has been shared with the corresponding teams to improve accordingly.We are at your service.Regards,

5
Family Friends

Thank you for cery good vacations

By on Dec 6, 2023

Review comment responded on Dec 7, 2023

Dear Piotr Ryszard ;Thank you for choosing us, it was a pleasure to welcome you.We are happy to learn that we were able to deliver a great vacation.We remain at your service.Best regards,

4
Everyone

Great

By on Nov 16, 2023

Review comment responded on Nov 18, 2023

Dear Srinivas;Thank you for choosing us, it was a pleasure to welcome you at Moon Palace Cancun.We remain at your service.Regards,

5
Family with small children

Plenty of options to explore.

By on Oct 10, 2023

Review comment responded on Oct 27, 2023

Hello Sasi,Thank you for sharing your 5 stars ratings and for sharing your feedback with the lots of options available to explore. We are delighted to hear this was an highlight for you and we hope to see you again.Best Regards

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