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Recent guest reviews

This property is amazing for families. The cleanliness, service and amenities at this property were exceptional. The location is not the best because of its beach, but you will not be disappointed with everything else.

Spacious and clean

This property was amazing but they should let you know that there are three different properties to choose from

I liked everything about this property

Staff was great - Plenty of service. Shuttles run non stop. Largest resort we have staid at in Cancun - To experience all the dining options its a must to use the golf carts or busses. Great food options at all 3 resorts.

We love that this resort is off to itself and not in the busy hotel strip area. It is clean, safe and offers many things to do for the whole family. We will go back!

Huge property. Lots to do. Night life not too exciting. And IMPOSSIBLE to get reservations to the steakhouse, without agreeing to eat at 10 pm. The grand buffet is blah..Overall great place.

It is the second time we stayed at moon palace. We enjoyed a variety of activities. The big plus is that the pool is warm. The only thing is that it is impossible to reserve a table for the restaurants that needed reservation even a couple of days ahead.

True vacation. Were treated like royalty. Felt so safe in regards to covid. Beautiful and happy location.

it is a very large resort. The golf carts are good but still a lot of walking and steps

The resort is beautiful and the staff helpful and friends. The communication about extra amenities and points is very poor.

Spacious andd lots of restaurants and amenities

The hotel was so big and you need to get golf cart between places but there was limited golf carts We lost too much time while waiting for transportation from room to restaurants. Food was ok because there was same menu for all days

This property is so family friendly. We stayed at Sunrise and this was the best for a young family. We could park ourselves at the pool near the kid pool and have an adult pool next to it with a bar. Our child is 4 and loved it. We also would shuttle over to Nizuc for the big slide. They also have child care which we didn't do but after checking it out, I would've. As far as the restaurants and buffets, MOMO was our favorite. It was a Japanese hibachi grill. Food was great and completely entertained our child. As far as improvements, we were a little upset at check in. The line wasn't very long but it took forever. Before we even had our room, the concierge was trying to upsell us to Moon Palace and we hadn't even seen Sunrise yet. Sounds much like a time share pitch.

We will never go back. The property is nice but the constant bombardment by staff to go visit the Grande Property was extremely annoying. They could not take no for an answer. We were literally harassed to the point that I had to tell the staff they need to get away from me now. Every bit of the trip was annoying because of the staff. They bombard you with asking for tips and trying to make you visit the grande property. Even when checking out they continue to try to sale you on another visit. They do not take no for an answer. I said no leave me alone more than ten times. It took saying you need to get the eff away from me now before they took the hint.

Todo fue excelente

Upon first arrival we were greeted with a flower and towel dipped in rose water, and a cucumber drink while checking in. A golf cart took us to our room. Expect to walk a lot here since the property is big which is good since you may eat a lot. A golf cart can take you where you need to go to save a walk if you catch them. The food was great especially in El Manglar and Agra. The room was clean and fridge was stocked at all times. My only complaint is the Sales people in green shirts in the lobby. They constantly harass you to book an excursion or a 90 minute tour at the Grand hotel. They just cannot take no for an answer. It’s annoying to be harassed while on vacation but just say no and walk away.

Wonderful place to stay , the staff is super friendly, the areas are clean and the restaurants are amazing!

Love it ! Had a wonderful time with the family

Carretera Cancun-Chetumal Km. 340 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Cancun Country Club is within 2 miles (3 km) of Moon Palace Cancún - All Inclusive while other popular attractions such as Costa Occidental de Isla Mujeres National Park are within 3 miles (5 km). This 2036-room, 4.5-star aparthotel has 6 outdoor pools along with indoor private spa tubs and free breakfast.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 11:30 AM. This aparthotel serves as home to a cocktail bar, along with a theme restaurant that specializes in Asian cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the 2 coffee shops/cafes, and mingle with other guests at the free daily manager's reception.


Rooms

Each apartment is air-conditioned and has an array of amenities, including an indoor private spa tub, a balcony, and a minibar. Guests can expect to find free WiFi and a 47-inch Smart TV with satellite channels and pay movies. The bathroom offers hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include a coffee maker, free long-distance calls, and free local calls.


Property features

Moon Palace Cancún - All Inclusive features a golf course, a marina, and a full-service spa. Free valet and self parking are available, and there's also an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and access to locker space. Other amenities at this all-inclusive aparthotel include 6 outdoor pools, a nightclub, and karaoke.

Room options

Honeymoon Suite, Flex Cancellation options

1 King Bed | Sleeps 2

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

1 King Bed and 2 Double Beds | Sleeps 6

Two Bedroom Suite Golf Course View

1 King Bed and 2 Double Beds | Sleeps 6

Junior Suite Golf Course view, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (10) Couples (10) Family (28)
5
Family

This property is amazing for families. The cleanliness, service and amenities at this property were exceptional. The location is not the best because of its beach, but you will not be disappointed with everything else.

By on Jun 24, 2022

Review comment responded on Jun 24, 2022

Dear Willie, It was an honor to welcome you at Moon Palace Cancun. We are pleased to read your very positive comments and we are very happy to know that we were able to provide you and your family with an incredible stay. We appreciate your feedback and look forward to welcoming you back to Moon Palace Cancun. Warm regards,

5
Family

Spacious and clean

By on May 18, 2022

Review comment responded on Jun 10, 2022

Dear William, We are glad to know that you were able to fully enjoy all the excellent attention and service provided by our amazing staff. We look forward to welcoming you again. Sincerely,

5
Friends

This property was amazing but they should let you know that there are three different properties to choose from

By on May 10, 2022

Review comment responded on May 11, 2022

Dear Aisha; Thank you for choosing Moon Palace Cancun, it was a pleasure to welcome you. We are pleased to know that your overall stay was pleasant in which you were able to enjoy our facilities and services. We thank you for your observations, rest assured we will consider for improvements. We look forward to welcome you back. Best regards,

5
Family

I liked everything about this property

By on Apr 15, 2022

Review comment responded on Apr 16, 2022

Dear Sumitha, On behalf of Moon Palace, we thank you for your valuable time to rate us, we look forward to welcoming you in the future. Cordially,

5
Family with small children

Staff was great - Plenty of service. Shuttles run non stop. Largest resort we have staid at in Cancun - To experience all the dining options its a must to use the golf carts or busses. Great food options at all 3 resorts.

By on Apr 9, 2022

Review comment responded on Apr 11, 2022

Dear Alfonso, Thank you very much for your excellent comments, it will be a pleasure to serve you again. We look forward to welcoming you in the near future. Cordially,

5
Family

We love that this resort is off to itself and not in the busy hotel strip area. It is clean, safe and offers many things to do for the whole family. We will go back!

By on Mar 20, 2022

Review comment responded on Mar 21, 2022

Dear Mike; Thank you for choosing Moon Palace Cancun. It was a pleasure to welcome you, we are pleased to know that our facilities and services met your high expectations, we will be delighted to welcome you back for another incredible experience. Best regards,

4
Partner Couples

Huge property. Lots to do. Night life not too exciting. And IMPOSSIBLE to get reservations to the steakhouse, without agreeing to eat at 10 pm. The grand buffet is blah..Overall great place.

By on Mar 11, 2022

Review comment responded on Mar 11, 2022

Dear Aaron R, We greatly appreciate the time you took to share your recent experience with us. Your comments are extremely valuable to all of us, as they help us to keep improving. We look forward to welcoming you again and exceeding your expectations. Kind regards.

4
Family with small children

It is the second time we stayed at moon palace. We enjoyed a variety of activities. The big plus is that the pool is warm. The only thing is that it is impossible to reserve a table for the restaurants that needed reservation even a couple of days ahead.

By on Dec 29, 2021

Review comment responded on Dec 29, 2021

Dear Jia; Thank you for choosing Moon Palace Cancun, it was a pleasure to welcome you back. We are happy to know that you enjoyed our facilities and services, we regret to learn that you encountered some difficulties with restaurant reservations, rest assured that we are taking improvement actions. We remain at your service. Best regards,

5
Family

True vacation. Were treated like royalty. Felt so safe in regards to covid. Beautiful and happy location.

By on Dec 19, 2021

Review comment responded on Dec 20, 2021

We are glad to know that you were able to fully enjoy the entire facilities, the all-inclusive offerings, and all in all the excellent attention and service provided by our amazing staff.

3
Family Partner Couples

it is a very large resort. The golf carts are good but still a lot of walking and steps

By on Dec 10, 2021

Review comment responded on Dec 22, 2021

Dear Mr. Richard; Thank you for choosing Moon Palace Cancun. Thank you for sharing your feedback, rest assured that we will work in our areas of opportunity, we remain at your service and we hope to receive you again soon. Cordially,

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