Skip to main content
Beginning of main content

Moon Palace Cancún - All Inclusive

4.5 out of 5.0

Recent guest reviews

Staff is amazing. Pools are wonderful. Many restaurants to choose from. Good for families and friends

Service, food, drinks, golf all are first rate. Cannot wait to go back.

My husband and I had a wonderful time. We really enjoyed the days and nights there.

Everything was great but we needed more excitement, more entertainment. Too mellow for us.

For the third year in a row we have thoroughly enjoyed. Due to size of resort it has child friendly areaa as well as quiet adult areas and everything in between. Lack of pristine water at beach is only downer.

Amazing resort, very clean, everything that you may need for a pleasant vacations; My only complain is the credit that they advertise with the room is a trick and is not worth it; you can not use the credit how ever you want, and the only things that you can use your credit, they charge you the taxes base on the unbelievable prices that they have, that way nobody use the credit. Since all the food and drinks are included, you don't really need the credit unless your looking for souvenirs, which you can find them outside for less than half price, and if you try to use them for a tour they trying to sales you a different and more expensive one for the same place.

Great location, great beach, staff were extremely helpful and pleasant, great rooms.

Pleasing experience overall. Very professional staff at the resort earned my loyalty for the future trips to Palace resorts. We were skeptical about going to Moon Palace even after making the reservation, based on the fact that the resort is away from the hotel zone in Cancun and the beach at the resort is not a great one in comparison to hotel zone beaches. But the resort look and maintenance, very attentive to detail staff and the food choices won our hearts. The flexibility of visiting other Palace resort in the hotel zone area made up for beach part.

At first, I would like to mention if I knew 3 buildings with the different style in Moon Palace, it would be better to plan this trip. Unfortunately, I had naver found this information in Orbitz or Moon Palace website. The other things are good. Specially, Martin in the front desk was very kind and helpful. One mire weak point is the food quality. The variety is short. And several restaurants reqired to be waited long line. Some shasimi was not fresh. (Smell fishy) I think if Moon palace gives the advise of which building stayed and makes the variety of the food and better quality, I will recommend this wonderful place to my friends.

We don't usually do resorts. This one was lovely. The entire experience was gorgeous. I am not sure though the all inclusive lifestyle suits our sensibilities though.

Could not beat the ocean view from the room unbelievable!!

We enjoyed every movement of our stay. May come back again.

This was the first time I have ever gone on an all-inclusive holiday and it was wonderful. I truly felt like I was in a whole other world where I was pampered and spoilt. The staff go out of their way to make sure you have everything you need. The hotel is beautiful and although it is spread out, there are golf carts to take you wherever you want to go. The staff truly treat you as though you are special: offering you rides if they see you walking; carrying your plate for you from the buffet to your table; offering special drinks and desserts; and always greeting you in passing. There are chairs and umbrellas on the beach and by the huge pool area, with an abundance of towels for your use. There is plenty of entertainment in the form of music and games; a show nightly which is always very good; and activities for the kids. This was a wonderful, relaxing vacation! I highly recommend this hotel.

This was one of the best all-inclusives I've stayed at so far. There were a ton of activities for all ages, the resort was beautifully kept and manicured, the food was great (and there was plenty of it!), and the staff was friendly and courteous. If you want a great beach/ocean experience, this isn't the place for you though. There was a lot of seaweed in the water that would wash up on shore daily. They tried to keep it at a minimum but there was only so much they could do with it.

Beautiful grounds, fantastic food and great variety! The staff couldn't do more for us. Our room was clean and well appointed. Lots of activities for every age group. Beach is nice but the water has a lot of seaweed. There is an area where it was cleaned out to swim. The hotel was completely booked during our stay but we didn't have to wait much or at all for a table. You need to hold your pool chairs very early in the morning but we're able to keep them all day. The spa was wonderful, I highly recommend it! We would go back in a heartbeat!!

I would try other beach palace next time , as I couldn't enjoy the beach , can't go in the beach so much seaweed . Hotel was very perfect for a peaceful vacation. So many things to do at the hotel itself . We were at sunrise close to all kids activities. We had blast and relaxing vacation We used their other properties , beach palace and plays del carmen. Very very convenient that they let us use their other properties Resort credit - didn't use them much except for Isla mujree and swim with dolphin program .. Wasted our time in the presentation won't recommend it if u have limited time Overall came back very happy .

Enjoyed stay at moon palace. My only complaint came upon checkout. We scheduled a bellman previous day for 5am that morning. He arrived late and asked us if we could walk to main lobby. After beating him to main lobby, and arranged transportation waiting for our bags, he showed up at 5:25 with our bags and giving another family a ride with their luggage. Obviously we scheduled for bells man earlier than other couplease and had to walk. Bells man also told us we were gonna be late, we should've done cheked out. If only he would of gave us a ride and led us in righthe direction, we would've had plenty time. Other than this experience the other 99% of staff was wonderful.

We were very pleased with the staff's desire to please the guests. Everyone was pleasant and always made every effort to grant our requests.

I've been to Cancun five times, butthis was my first time staying at Moon Palace. At the Sunrise section Grounds are beautiful, but it is HUGE! A little too big for me, but definitely nice. There are 3 sections of the hotel so you should know which one upon your arrival. When we checked in, our chosen room of 2 double beds wasn't available but they were offering us a King and a two roll in bed. I didn't pay to have my kid stay on a roll in bed. They offered to change our room the next day (due to availability) which I wasn't thrilled about but was tired from a long day of traveling and agreed. Check in took forever but by the time they were almost done, a room of our choice became available. Hooray! A rep approached us and told us we had $1500 in resort credits (amount dependent on nights of stay). Cool deal, but be warned you have to pay all taxes on services/purchased. Either way, nice incentive. We tried making reservations to the restaurants that require one, they were all booked until Saturday, the day we were set to depart (got there Sunday). All other restuarnts are a la carte, first come first serve. Food and service was excellent at all restaurants and buffets. Ice cream, panini and crepe deli type station.m was yummy. You have to get up early to reserve a spot with shade at the pools. Lots of pools, but only one area has music and fun. Huge connecting pools and the flow rider (a wave simulator) are available. Beach is not pretty as rest of Cancun.

In one week my family and I couldn't swim in the beach because of the amount of seaweed that was in there. Also the transportation isn't that handy because of how the drivers are limited to where they go around the hotel, and that makes you walk more than you expected. The activity called "Garrafón" I wouldn't reccomend for any families, because of how you can't swim in the beach, without having to do an activity(snorkling, kayaking, etc.). In the kayaking there is only six boats that hold two people and have to seis ch with 400 people you have to rotate with, leaving you with little time to enjoy the activity. The transportation back to the hotel is terrible and unplanned.

Carretera Cancun-Chetumal Km. 340 Cancun QROO

Located in Cancun South, Moon Palace Cancún - All Inclusive is within a 15-minute drive of Delfines Beach and Wet n' Wild Cancun. This 2058-room, 4.5-star resort has 10 outdoor pools along with a golf course and a full-service spa. It's on the beach and also close to Cancun Country Club.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 11:30 AM. This resort is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the 3 coffee shops/cafés.


All of Moon Palace Cancún - All Inclusive's 2058 air-conditioned rooms provide free minibar items, balconies or patios, and iPod docks. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Coffee makers, free long-distance calls, and free local calls are other standard amenities.

Rooms


Awarded Travel & Leisure 500 status in 2014, Moon Palace Cancún - All Inclusive features a golf course, a full-service spa, and 10 outdoor pools. You can take advantage of free valet parking if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a nightclub, a children's pool, and a 24-hour fitness center.

Property features

Room options

Deluxe Room, Jetted Tub, Garden View

Full 2 | King 1 | Sleeps 4

Junior Suite Golf Course view

King 1 | Sleeps 2

Club Room, 1 King Bed, Concierge Service

King 1 | Sleeps 2

Family Room, 2 Bedrooms

King 1 | Sleeps 6

Guest reviews for Moon Palace Cancún - All Inclusive

Everyone (26) Couples (241) Business (3) Family (200) Friends (42) Other (7)
5

nice resort on the beach

Everyone

Staff is amazing. Pools are wonderful. Many restaurants to choose from. Good for families and friends

By , from chicago on Apr 2, 2017

Review comment responded on Apr 4, 2017

Dear Guest, It is a pleasure to assist you and to create wonderful memories during your most recent visit. Please be sure that we are committed in providing an excellent stay along with incredible memories. We certainly remain at your service. Cordially, Carlos Cañedo Manager Moon Palace Cancun

5

wonderful resort

Everyone

Service, food, drinks, golf all are first rate. Cannot wait to go back.

By , from Chester, NH on Mar 28, 2017

Review comment responded on Mar 30, 2017

Dear Bob, Thank you for your preference and for your fantastic comments. We are delighted of reading your very positive feedback. It will be a pleasure to welcome you again to the Resort. Cordially, Carlos Cañedo Manager Moon Palace Cancun

5

love the view

Everyone

My husband and I had a wonderful time. We really enjoyed the days and nights there.

By on Mar 22, 2017

Review comment responded on Mar 24, 2017

We would like to thank you for taking your valuable the time to share you experience at Moon Palace Cancun, we always look forward on create excellent experiences and memorable moment, It will be a pleasure to look forward your visit soon!

3

this is a beautiful resort but its too big.

Everyone

Everything was great but we needed more excitement, more entertainment. Too mellow for us.

By on Mar 16, 2017

Review comment responded on Mar 18, 2017

Dear Guest, Thank you for your preference in Palace Resorts. Please allow us to thank you as well for taking the time in sharing your feedback with us. Please be sure that your comments on the areas that we need to improve have been shared with the respective areas for their attention. We will be honored of welcoming you back. Best Regards, Carlos Cañedo Manager Moon Palace Cancun

5

it has everything you are looking for

Everyone

For the third year in a row we have thoroughly enjoyed. Due to size of resort it has child friendly areaa as well as quiet adult areas and everything in between. Lack of pristine water at beach is only downer.

By , from south dakota on Jan 21, 2017

Review comment responded on Jan 25, 2017

Dear Milt, Thank you for your preference and for your very kind comments. Please be sure that your feedback is extremely important to us. Please also allow us to mention that our beach is located in front of a coral reef and this particular location provides different characteristics than the other beaches in Cancun and during some parts of the year the ocean seems to produce larger quantities of algae, nevertheless, we have a dedicated team that is cleaning diligently in order to maintain it in pristine conditions. We also have the option of visiting the sister properties in Cancun's Hotel Zone within the all inclusive program and to enjoy the beach as well as the facilities. It will be a pleasure to welcome you back to the Resort. Cordially, Carlos Cañedo Manager Moon Palace Cancun

4

amazing resort

Everyone
Jacuzzi inside  room room room pool

Amazing resort, very clean, everything that you may need for a pleasant vacations; My only complain is the credit that they advertise with the room is a trick and is not worth it; you can not use the credit how ever you want, and the only things that you can use your credit, they charge you the taxes base on the unbelievable prices that they have, that way nobody use the credit. Since all the food and drinks are included, you don't really need the credit unless your looking for souvenirs, which you can find them outside for less than half price, and if you try to use them for a tour they trying to sales you a different and more expensive one for the same place.

By , from Orlando, FL on Jan 19, 2017

Review comment responded on Jan 25, 2017

Dear Lymaris, Thank you for your preference in Palace Resorts. We are delighted of reading the very positive aspects that you are mentioning about your most recent visit to the Moon Palace Cancun. Please allow us to mention that we have available in our official website as well as in our Palace app the official information about the Resort Credits including the services available with this promotion as well as the limits and characteristics of the 16% service fee. Please note as reference for your future visits, you are able to reserve your tours and activities ahead of your arrival and we will be delighted in assisting you with that. We remain at your services. Best Regards, Carlos Cañedo Manager Moon Palace Cancun

5

very nice resort

Everyone

Great location, great beach, staff were extremely helpful and pleasant, great rooms.

By , from Boston, MA on Dec 29, 2016

Review comment responded on Dec 31, 2016

Dear VK, Thank you for your very kind words. We feel much honored that you took some of your valuable time in sharing with us your very kind comments and especially we are very pleased that the experience on your most recent visit to the Moon Palace Cancun was simply amazing. We hope that this is not the last time we have the honor to welcome you. It will be a great pleasure for us to host you on your next visit to Cancún. We remain at your services. Warm Regards, Carlos Cañedo Manager Moon Palace Cancun

4
Everyone

Pleasing experience overall. Very professional staff at the resort earned my loyalty for the future trips to Palace resorts. We were skeptical about going to Moon Palace even after making the reservation, based on the fact that the resort is away from the hotel zone in Cancun and the beach at the resort is not a great one in comparison to hotel zone beaches. But the resort look and maintenance, very attentive to detail staff and the food choices won our hearts. The flexibility of visiting other Palace resort in the hotel zone area made up for beach part.

By on Dec 27, 2016

Review comment responded on Dec 29, 2016

Dear Guest, Thank you for your preference and for taking the time in writing about your most recent experience at Moon Palace Cancun. We are much delighted of reading that you enjoyed your visit to our beautiful Resort and that we were able to create wonderful memories. Your preference and the fact that you will be returning to our Resort is simply the best compliment you could ever provide to us. We are looking forward to your next visit. Cordially, Carlos Cañedo Manager Moon Palace Cancun

3

3 different building, all different style of hotel

Everyone

At first, I would like to mention if I knew 3 buildings with the different style in Moon Palace, it would be better to plan this trip. Unfortunately, I had naver found this information in Orbitz or Moon Palace website. The other things are good. Specially, Martin in the front desk was very kind and helpful. One mire weak point is the food quality. The variety is short. And several restaurants reqired to be waited long line. Some shasimi was not fresh. (Smell fishy) I think if Moon palace gives the advise of which building stayed and makes the variety of the food and better quality, I will recommend this wonderful place to my friends.

By , from TX on Dec 27, 2016

Review comment responded on Dec 29, 2016

Dear Seungmahn, Thank you for your preference and for taking the time in sharing a review of your most recent experience at the Resort. Please allow us to mention that in our main website you will be finding description of our beautiful Resort, including the sections that we have for you to enjoy. We also have a fantastic brand new Palace Resorts app that contains very helpful information and description of services. Please allow me to mention that we have shared your comments with the respective areas for their attention and improvement, certainly we will be certainly honored of welcoming you back. Best Regards, Carlos Cañedo Moon Palace Cancun

4
Everyone

We don't usually do resorts. This one was lovely. The entire experience was gorgeous. I am not sure though the all inclusive lifestyle suits our sensibilities though.

By on Dec 26, 2016

Review comment responded on Dec 28, 2016

Dear Guest, Please allow us to thank you for taking the time in sharing your comments with us. It is rewarding to read that your experience was positive. Please be sure that our luxurious all inclusive features adapts to all kinds of tastes and we sincerely hope to be welcoming you back in the near future for more awe-inspiring moments. Cordially, Carlos Cañedo Manager Moon Palace Cancun