Dreams Natura Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Dreams Natura Resort & Spa - All Inclusive

4 outdoor pools, open 8:00 AM to 9:00 PM, cabanas (surcharge)
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Lobby lounge
View from room
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Bar
  • Hot Tub

Explore the area

Map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Moon Palace Golf Club
    ‪15 min drive‬
  • Puerto Morelos Beach
    ‪22 min drive‬
  • Petempich Bay
    ‪22 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Junior Suite Ocean View Double

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View King

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out King

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Junior Suite Tropical View Double

  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View Double

  • Partial sea view
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Partial Ocean View King

  • Partial sea view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Swim-Out King

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

Preferred Club Junior Suite Swim-Out Double

  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Partial Ocean View King

  • Partial sea view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Swim-Out Double

  • 560 sq ft
  • Sleeps 3
  • 2 Double Beds

Preferred Club Junior Suite Ocean View Double

  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite King

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Junior Suite Ocean View King

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Junior Suite Tropical View King

  • 560 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Family Suite Ocean View

  • Ocean view
  • 1066 sq ft
  • Sleeps 6
  • 2 Double Beds

Preferred Club Master Suite Ocean View

  • Ocean view
  • 934 sq ft
  • Sleeps 4
  • 1 King Bed

Preferred Club Master Suite Ocean Front

  • Sea view
  • 934 sq ft
  • Sleeps 4
  • 1 King Bed

Family Junior Suite Ocean View

  • Ocean view
  • 1066 sq ft
  • Sleeps 6
  • 2 Double Beds

Preferred Club Ocean Front Double

  • Ocean view
  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double

  • 560 sq ft
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Puerto Morelos

Dreams Natura Resort & Spa - All Inclusive places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 553-room, 4.5-star property has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Xoximilco - 13 min drive - 6.2 miles
  • Moon Palace Golf Club - 15 min drive - 6.1 miles
  • Puerto Morelos Beach - 22 min drive - 11.8 miles
  • Petempich Bay - 22 min drive - 9.2 miles
  • Puerto Morelos Town Square - 25 min drive - 12.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬18 min drive
  • ‪Lobby Bar - ‬2 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Luxury property on the beach, with 4 outdoor pools
Dreams Natura Resort & Spa - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this all-inclusive property include a lazy river, a children's pool, and a gym.
Guests can expect free WiFi and 40-inch Smart TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, espresso makers, and free local calls.
A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (12,208 square feet of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking and access to the heated pool.
  • This property accepts credit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

Will I find all-inclusive options at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include kayaking, volleyball, and bartending classes.

How much does it cost to stay at Dreams Natura Resort & Spa - All Inclusive?

As of Apr 30, 2025, prices found for a 1-night stay for 2 adults at Dreams Natura Resort & Spa - All Inclusive on May 11, 2025 start from $354.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive provides free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do within easy reach of Dreams Natura Resort & Spa - All Inclusive?

This property is located in Puerto Morelos and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is parking available on site at Dreams Natura Resort & Spa - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Dreams Natura Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, hydrotherapy, and couples treatments.

Does Dreams Natura Resort & Spa - All Inclusive include a casino at the property?

No, Dreams Natura Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Natura Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and 2 hot tubs. Guests have pool access between 8:00 AM and 9:00 PM.

Is Dreams Natura Resort & Spa - All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers many amenities for couples, including Champagne service as well as 4 outdoor pools and a poolside bar.

Does Dreams Natura Resort & Spa - All Inclusive have a hot tub?

Yes, this all-inclusive property has 2 spa tubs.

Does Dreams Natura Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Dreams Natura Resort & Spa - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Dreams Natura Resort & Spa - All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Dreams Natura Resort & Spa - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Dreams Natura Resort & Spa - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Dreams Natura Resort & Spa - All Inclusive?

The closest major airport to Dreams Natura Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 10.3 mi away (19 minutes by car).

Can I book a room with a balcony at Dreams Natura Resort & Spa - All Inclusive?

No, at Dreams Natura Resort & Spa - All Inclusive, there aren't any guestrooms that list a balcony.

Does Dreams Natura Resort & Spa - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Dreams Natura Resort & Spa - All Inclusive if you plan to say "I do" during your trip.

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 722 out of 1413 reviews
Rating 8 - Good. 329 out of 1413 reviews
Rating 6 - Okay. 151 out of 1413 reviews
Rating 4 - Poor. 111 out of 1413 reviews
Rating 2 - Terrible. 100 out of 1413 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back! It’s a smaller resort which was perfect with small kids and larger family to stay central and close to everyone, we traveled with my parents and sisters family. Always gotta get chairs early but we only needed 4 to work from, had 2-6 on each day, yes had to get early in morning. Only downside was buffett was smaller than I would have thought compared to every resort I’ve been too. As a picky eater that was unfortunate but I made due. Everything was great and typical of good resorts. Great for small children, small water park but it’s in the shade so colder water, lazy river was great and small kiddie pool was awesome that’s where our chairs were. Big pool for rest of peeps right next to kiddie, couple water slides and a zip line. Our kids in our group were 16,14,8,5,2 fyi we had a double room which was great my 16,14 had their own room and we stayed with the 2 yr old on the other side, was perfect. Staff was great like usually in Mexico. Enjoyed it and would recommend.
Stayed 5 nights in Mar 2025

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location and service Will be back
Stayed 5 nights in Dec 2024

8/10 Good

Laura

Liked: Staff & service
Stayed 7 nights in Jan 2025

4/10 Poor

Tarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed here with my family, overall amazing, but unfortunately, my stay was marred by a few disappointing aspects that I feel need to be addressed. The property itself is stunning, with fantastic amenities, great food, and top-tier service. The rooms were luxurious, and I was truly impressed with the attention to detail throughout the resort, and I had high expectations for my vacation. However, my enjoyment was significantly impacted by the resort's handling of weddings. On the days I was there, the pool area was closed off for wedding events, which was incredibly frustrating. The pool is one of the main attractions of the resort, and it was disheartening to find that I could not access it because of private functions. Not only that, but I felt displaced and inconvenienced, as it seemed that the needs of paying guests were secondary to the events they were hosting. While I understand that weddings are a significant part of a resort's business, I do not believe that guests should have to sacrifice their experience for a private event. Ideally, the resort should have a dedicated area for weddings or private events that doesn't affect the shared spaces used by all guests. It left me feeling like, despite having paid for my stay, I was being pushed aside for the sake of a wedding party. I believe that if the resort can find a way to separate these events from the everyday guest experience, it could elevate the stay for everyone and maintain profits from weddings.
Stayed 14 nights in Jan 2025

2/10 Terrible

Kimberly S

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel and spa are very beautiful. However, we had a horrific experience. My husband and I the night before we left think we were poisoned. Our room often smelled like sewer and both of us at 2:30 am woke up very sick. My husband was throwing up and passed out in the bathroom. I heard the crash and went to check on him and I starting throwing up and could not stop for an hour. I tried to use the water and the toilet, sink and shower water was shut off. We wondered if we had such bad air from the pipes or sewer that is what may have poisoned us. It could have been the food from the Hibachi restaurant, but we were so sick. This was the worst food experience we ever had at any resort. It was almost not edible at most restaurants. The Ocean restaurant for example: had no fish and my Ribeye Steak was so thin (like a pancake) and so overcooked, I could not even cut it. Also, the people kept bombarding us to sign up for a presentation. That was offensive that they never stopped and would hardly take no for an answer. They were set up in three hallways that we passed ever time. It really took away from the joy of the vacation. The sound from our room was crazy. We had a room on the top floor with a balcony overlooking the pool and the ocean. Great view, however parties on the patio on the 2nd floor were so loud. We could hear every conversation, music and kids screaming from the pool. On top of all the noise from the construction outside just below us all day!
Stayed 4 nights in Jan 2025

10/10 Excellent

Irene

Stayed 5 nights in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Ruth Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Tongtong

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and facilities are great, staff are also very kind. The only downside is that the ocean near the beach is not as blue as you’d find in the hotel zone
Stayed 4 nights in Dec 2024

4/10 Poor

Sergio, San diego

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Managment is useless The staff was great but rooms were dirty and air conditioning filter wasn’t at least not cleaned from last 5 years disgusting! All the rooms smelled like mold and all the structures were old and out to date!
Stayed 8 nights in Jan 2025

8/10 Good

DESTINY

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, hotel was clean but during the night there was a strong sewer like odor that smelled really bad. There were multiple restaurants and bars along with activities to do.
Stayed 3 nights in Jan 2025

8/10 Good

Nicolette

Stayed 5 nights in Jan 2025

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

clean and friendly staff buffet was meh

The resort overall was great. the staff all being on the same page would be nice. People were down by the pool reserving all the pool chairs at 6:30am. Staff worked to find spots to add more chairs but it was difficult. They should be better about removing stuff of unoccupied chairs and not allow to reserve for people are evening sitting.
Stayed 5 nights in Dec 2024

10/10 Excellent

Delano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Rochelle

Liked: Cleanliness
Stayed 3 nights in Oct 2024

8/10 Good

Cheyanne

Liked: Staff & service
Stayed 5 nights in Jan 2025

8/10 Good

matthew

Stayed 9 nights in Dec 2024

8/10 Good

Jennifer, Visalia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed our stay. Very family friendly. Would return again.
Stayed 3 nights in Jan 2025

8/10 Good

Rana

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff were really rude and the resort place in the middle of nowhere , the beach smell nasty Other than that we enjoyed it .
Stayed 2 nights in Jan 2025

8/10 Good

Valerie Jean Dragsten

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just returned from a 5 night stay over New Years eve. We are a family of 5 with 3 teenagers, 15,18,19 years old. Pros: They had a DJ and fireworks around the pool for New years. There was an option of purchasing a table and bottle service but we didn't opt for that. Plenty of things to do in the evenings. Show every night at 7:30 and then always music of some kind in the lobby and then DJ or something in the sports bar. Clean, newer hotel. Great size. Not too big that you have to hike everywhere but large enough to make it interesting. We never ate at the buffet, we either ordered room service, ordered food by the pool or ate at one of the restaurants. Everything we had was good. I appreciate to having to make reservations for the restaurants. Tip: 6:00 you will be seated right away, after that you get a pager and it's about an hour to 1.5 hour wait. If you want to eat at 7:30 grab a pager at 6:30. Staff was fantastic! Special shout out to Oscar in the preferred club pool area. He was amazing. He kept our drinks full and water cold! He made our trip so relaxing and enjoyable. Another special shout out to Damian in the preferred club pool. Our daughter turned 18 while we were there and he did a huge happy birthday sign in sand, they brought her a cake and champagne glasses for a toast. They really made her feel special. Cons: Need more beach chairs!!! There's hardly any. Also need more tubes for the lazy river.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jatin

Stayed 5 nights in Jan 2025

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Abigail Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and went out of their way to make sure we had everything we needed. Damian at the preferred pool went above and beyond for our family and Santiago at Desires bar was very friendly and made sure everyone had a good time. Definitely recommend Dreams Natura for a family vacation!!
Stayed 4 nights in Jan 2025

8/10 Good

Patricia Miranda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Dreams Natura. The resort is perfect if you’re looking for a nice small cozy place. Beach was good if you have kids who love to play in the sand…not the greatest in terms of swimming as the water is quite murky. If you want blue clear water then stay at a different resort. Food was great…minus Dinner Buffet…not many edible options. But you can get at at any other restaurant for dinner without needing reservations. Be prepared to wait though as most are pretty full. Breakfast and Lunch were a HIT! Waterslides were fun! We loved the lazy river…especially since the water was always so warm!
Stayed 4 nights in Dec 2024

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Dec 2024