The jungle path the from the lobby and rooms area to the pool and beach is unique and one of our favorite things at this resort. It's fun to watch the animals. I haven't seen anything like it anywhere else. We have stayed here 3 times. The beach is usually pristine with a lounge area shaded by palm trees, but July has more seaweed. It is the area and not just the property. They tried to keep up, but there was no way. The food is amazing, but they changed the menu at the snack restaurant and the Asian restaurant that we had been looking forward to. Our other favorite is the Spanish restaurant that is outdoors overlooking a cenote. The rooms are very nice, but some could use a little colder air. The first two times, no complaints. The last time, It was too warm at night. If we had asked, I'm told they would have moved us. Great place though, We'll be back.
Staff was EXTREMELY polite and helpful. The entire resort was super clean and organized. And the food quality was outstanding. We walked away feeling very satisfied with our stay. Will definitely return!
A ruined honeymoon. We picked this resort due to the amenities. However, we were provided with unwelcome service everyday. We didn't receive the room we originally booked. My husband called to make sure the room would be decorated. He said he would pay extra but they said on the phone not to worry it is included, well it wasn't. When we complained, they said it would be extra charge. At the restaurants, it took forever to receive anything. At Rauxa, the manager went up to every table except ours to check in. I had asked for a drink I love and the waiter told me I wouldn't like it and he brought me another. I didn't like it. I asked him again and I didn't receive it until after desserts had arrived. We booked this hotel for the dinner on the beach. We told the guy we want the highest package and will pay more for the best. Well, he booked us on the same night as our Rauxa reservation. So when we went to our romantic dinner they were completely rude and told us that maybe we can wait if another couple finishes early. I understand that it was a mistake. However, instead of accepting the mistake, he kept repeating that I told him a different day. We told him we needed a discount since we paid extra nightly for this amenity. He went to speak with a manager and came back to say that they never do this, and they are doing us a favor by giving us a discount. It's a not favor, it's what is right!
The property Catalonia Royal Tulym was unacceptable. The establishment is in very poor condition. The rooms have a faul smell of sewage and the
Does it have a theatre
Overall we had a nice trip at Catalonia. Let’s keep this short and to the point. The resort is like a boutique resort as it is smaller. Has a jungle feel to it. The beach is very nice but it was seaweed season when we went in May and the beach was completely covered in it so bad that you couldn’t even go in the water. The pool area is very nice. The staff is amazing and super friendly. The only downside to Catalonia is that the food isn’t very good (5/10). Most things don’t have very much flavor and just taste bland. The only restaurant on the resort we REALLY liked was the Grill right at the front. This meal was fantastic but everything else was ehhhh. The drinks are what you can expect at an all inclusive, cheap well drinks. There is a ton of wildlife on the resort which is pretty awesome.
- disappointed Very old hotel - unfortunately rooms are smell like mold ...Sofa & towels was with the stains... Food not too good ... Hotel has amazing Beach - very beautiful.
Guys, we stayed for one week, from December 3rd to December 10th 2020. The beach is amazing, sand is all over, ocean is phenomenal. Definitely do upgrade to a Premium package, it gives you an opportunity to eat an Bloved restaurant, take it! Staff is very good. The road from the lobby to the ocean goes through the jungles, absolutely amazing! One minus, there is no evening entertainment. But we will definitely come back there again! Thank you
Nice ambience,beautiful beach. ...service amazing..employees A1... Food was ok.. i didn't like the Chinese... But in general good.
It is on the best beach on the Riviera Maya. I have witnessed two Corona Beer photo shoots on the beach just down from the resort. I would have rated amenities higher but many were unavailable due to Covid. Nothing the resort could do about that.
There is really only one reason to stay at this property - The beach. The beach is beautiful and hard to compare to anywhere else in cancun/playacar. I want to preface this by saying that I don’t like writing negative reviews. However, I feel like people need to be warned before choosing this hotel. Before I stayed here, like most people, I read reviews. I saw a lot of people complaining about food. I suspected this was people being picky/overdramatic. I was very wrong. The buffets at this property are not clean, have very few options, and the food either looks entirely unappetizing, or tastes bad. Both me and my partner got sick the one time we ate at the buffets, and it took away the back half of our trip. The only food that is good is at the BLoved restaurant, the Mexican restaurant, and the Asian restaurant. For example, at the grill, the steak was only seared on one side, and didn’t have any salt or pepper on it. The staff is friendly and kind, but I could tell others around us felt the same way about the food. I even heard others whispering about how the had gotten sick from the buffets. In my opinion, you are better off spending an extra couple hundred dollars and choosing another resort. If you want the beach, choose another hotel near Tulúm/Akumal.
Property was nice. Food was below average. Drinks were average.
Catalonia Royal Tulum - Adults Only All Inclusive is located within a mile (2 km) of Xpu-ha Beach and Ecopark Kantun Chi. This 288-room, 4-star resort welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at Rauxa, one of 9 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room.
All 288 rooms provide furnished balconies, MP3 docks, and free minibar items. Plasma TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and bathrobes. Other standard amenities include coffee makers, ceiling fans, and laptop-compatible safes.
Guests of Catalonia Royal Tulum - Adults Only All Inclusive enjoy a full-service spa, an outdoor pool, and a gym. If you decide to drive, there's free valet parking. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this adults-only resort include a spa tub, a sauna, and free WiFi in public areas.
The jungle path the from the lobby and rooms area to the pool and beach is unique and one of our favorite things at this resort. It's fun to watch the animals. I haven't seen anything like it anywhere else. We have stayed here 3 times. The beach is usually pristine with a lounge area shaded by palm trees, but July has more seaweed. It is the area and not just the property. They tried to keep up, but there was no way. The food is amazing, but they changed the menu at the snack restaurant and the Asian restaurant that we had been looking forward to. Our other favorite is the Spanish restaurant that is outdoors overlooking a cenote. The rooms are very nice, but some could use a little colder air. The first two times, no complaints. The last time, It was too warm at night. If we had asked, I'm told they would have moved us. Great place though, We'll be back.
Staff was EXTREMELY polite and helpful. The entire resort was super clean and organized. And the food quality was outstanding. We walked away feeling very satisfied with our stay. Will definitely return!
A ruined honeymoon. We picked this resort due to the amenities. However, we were provided with unwelcome service everyday. We didn't receive the room we originally booked. My husband called to make sure the room would be decorated. He said he would pay extra but they said on the phone not to worry it is included, well it wasn't. When we complained, they said it would be extra charge. At the restaurants, it took forever to receive anything. At Rauxa, the manager went up to every table except ours to check in. I had asked for a drink I love and the waiter told me I wouldn't like it and he brought me another. I didn't like it. I asked him again and I didn't receive it until after desserts had arrived. We booked this hotel for the dinner on the beach. We told the guy we want the highest package and will pay more for the best. Well, he booked us on the same night as our Rauxa reservation. So when we went to our romantic dinner they were completely rude and told us that maybe we can wait if another couple finishes early. I understand that it was a mistake. However, instead of accepting the mistake, he kept repeating that I told him a different day. We told him we needed a discount since we paid extra nightly for this amenity. He went to speak with a manager and came back to say that they never do this, and they are doing us a favor by giving us a discount. It's a not favor, it's what is right!
The property Catalonia Royal Tulym was unacceptable. The establishment is in very poor condition. The rooms have a faul smell of sewage and the
Dear guest, we appreciate the time you have taken to review your experience. The truth is that we are truly concerned and disappointed by this outcome. Our in-house team verified our internal records in order to find any that resembled what you describe so that we could know what happened, however, we do not have any similar records and by signing your input as anonymous, we are too limited. Dear guest, we are more than willing to take any action to improve our service, so we would appreciate and value very much if you decide to contact us to learn more about your experience. We thank you for this opportunity and look forward to hearing from you. Best regards.
Does it have a theatre
Dear guest, thank you very much for choosing us to enjoy the Riviera Maya. Your feedback means a lot to us and will be taken into account for service improvement, in case you would like to add any detailed comments, please feel free to contact us again. Thank you very much for your visit, we hope you come back soon. Best regards.
Overall we had a nice trip at Catalonia. Let’s keep this short and to the point. The resort is like a boutique resort as it is smaller. Has a jungle feel to it. The beach is very nice but it was seaweed season when we went in May and the beach was completely covered in it so bad that you couldn’t even go in the water. The pool area is very nice. The staff is amazing and super friendly. The only downside to Catalonia is that the food isn’t very good (5/10). Most things don’t have very much flavor and just taste bland. The only restaurant on the resort we REALLY liked was the Grill right at the front. This meal was fantastic but everything else was ehhhh. The drinks are what you can expect at an all inclusive, cheap well drinks. There is a ton of wildlife on the resort which is pretty awesome.
Dear guest, thank you for your appreciation. The most valued aspect is always the gastronomic offer, and it is clear that this is one of the main reasons why we book an all-inclusive hotel. In Catalonia Royal Tulum we have always sought to offer the best quality in our menus, always willing to listen our guests and thus make the necessary changes. We appreciate your observation and we will certainly review our operation and recipes. Also, we appreciate the opportunity you have provided us, the team at CRT will continue improving so we hope you come back soon, we would like to show you the positive changes achieved. Best regards.
Dear Mayra, thank you very much for taking the time to share your experience also trough this platform. As we express before, we truly regret reading that you have returned home with this impression, certainly does not honor our service philosophy and taking advantage of this opportunity, we would like to offer an apology for the inconveniences you described. We would like to inform you that your comments definitely will be transmitted to the departments involved with the sole purpose of reconsidering our actions and eliminating the areas of opportunity that cause inconvenience and bad impressions to our guests, the level of service you received is not what we are accustomed to providing. Dear Mayra, thank you very much for giving us the opportunity to serve you and although we know that trust in our chain has been lost, we hope you can return to the Riviera Maya soon. Best regards.