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Barceló Maya Caribe - All Inclusive

4.0 out of 5.0

Recent guest reviews

its amazing hotel very clean we had a fabulous 5 days

Beautiful property that is well maintained considering the number of people who use the facilities. My only con is the level of alcohol to choose from, my preference would be to see more “top shelf” options.

Love this place! Second time going to the place. Everything is there; shopping, aquatic activities, dolphins, entertainment for adults and children. Service is excellent!!

I didn’t like the fact I had to wait 4 hours to get my room. I also requested a microwave to heat up my infants food, but they wanted to charged for it. After 4 hours of waiting for our room there was no courtesy from resort.

Beautiful resort and immaculate. We had a great time. The room wasn't the greatest but was good enough. The food was just OK at the buffets. The italian restaurant was the best! The drinks were great. Shows were fantastic! The workers were amazing and so nice.

I had 239 dollars stolen from my room..our safe was not working when we arrived notified staff immediately bit no one came to fix it. . notified security it took 72 hours and then theu were supposed to contact me. They never did. I had to ask the front desk, they said i forgot to tell them i went back to my room and so it was my fault.they also said that they called to fix the safe and we were not in our room at the time. makes no sense. I was very upset that the hotel did nothing to make it right. This was my 3rd visit. Sadly how i was treated this time i probably wont go back.

The facility was great. Pools and beach excellent. The staff was ok. Overall a great trip, however, I been to Mexico before to a different hotel, same area, and the staff would go above and beyond. In Barcelo, they weren't mean or rude, but I did not feel like they were very outgoing should I say? During my stay (5 days/4 nights) I encounter only 2 individuals who were great. The others felt bothered if you even asked a question or made a request. However, my room was upgraded once I got to the hotel they told me I was switched to the Barcelo Beach my room was on the premier side and I loved it. Food was ok nothing impressive and so were the shows. I book two trips outside of the hotel Xcaret and Chichen Itza and i was able to go to Xcaret but the Rep who book my other trip booked it for SUnday which is only for Mexicans to attend the monuments. I was very bumed but what was I to do. I will definetly go back to mexico in a future, not sure if I would stay in Barcelo again, it was not a bad stay it was Average, i was not blown away. The thing I liked the most was the premises and where everything was located and my room.

This has been the best resort I have been to in Mexico thus far. The property was very clean, we had no issues at all. The resort's pools are amazing and my favorite part of the hotel, the restaurants were to die for, and the beach was perfect for everyone - you could choose to lay out in the sun, float in the water, walk on the rocks, or even take a walk down the pier. I WILL DEFINITELY BE COMING BACK TO BARCELO

Outside property, pools and beach is amazing. Rooms inside walls were covered with mold, bed sheets with stains. Room cleaning was poor. Buffet food was ok

Very nice place! Clean and very friendly employees!

Probably our go-to All-Inclusive when we go to Mexico,

Rooms needs to be upgraded. Food drinks staff excellent

Nice resort. The grounds were really well cared for and clean. The staff was top notch and always ready to help. The only downfall It had was the buffet, the food was terrible. Went to 2 restaurants while we were there (Tokyo and Sante Fe Steakhouse) both we’re very good. Had a great time.

Premium upgraded rooms were nice and fairly new. Hotel was close to nice beach.

It was a great experience. This os the first time i booked an all inclusive packaged and it was a great experience. Will do it again.

Hotel is very good for the money. The main problem is the beach. Corrals make significant portion of the beach not swim-able. However there are portions of the beach that are OK. You just have to find them.

Had a wonderful family gathering at Barcelo Maya Grand Resort. Some were at Caribe, some at Beach and Palace resort but we all enjoyed our stay. Ample food selections and activities.

I enjoyed my stay at Barcelo Riviera Maya the pools were always kept clean and there wasn't any trash or areas that needed to be repaired the Landscaping was kept well-manicured and it is a beautiful hotel and grounds one of the biggest problems is some of the rooms have a moldy musty smell and the bathrooms at the restaurants and places we visited all had a really bad deodorizer smell that was almost overwhelming the food in the restaurants was it bad and the steak houses were actually quite good but the food offered at the buffets during the day was often not very good. Overall we had a great time and it is a beautiful hotel and complex and the beach was nice although Rocky and it did have an odor some days

Carr. Federal Chetumal-Puerto Juárez Xpu-Ha QROO

Hotel highlights

  • Close to Xpu-ha Beach
  • Free parking
  • Onsite dining
  • Spa

Xpu-ha Beach is within a mile (2 km) of Barceló Maya Caribe - All Inclusive, and other popular attractions like Dolphin Discovery are within a few miles (5 km). This 414-room, 4-star property has 2 outdoor pools along with a private beach and a full-service spa. Centrally located in Xpu-Ha, the property is connected to the convention center, and a short walk from Ecopark Kantun Chi and Cenote Cristalino.


Dining

Enjoy dining at Caribe Buffet, one of 5 onsite restaurants.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with satellite channels. The bathroom offers a rainfall showerhead, hair dryers, and free toiletries. Other standard amenities include a furnished balcony or patio, a sofa bed, and free minibar items.


Property features

Barceló Maya Caribe - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this all-inclusive property include a casino, a water park, and a nightclub.

Room options

Suite Oceanfront Premium Level - 3 adults

King 1 | Full 2 | Sleeps 3

Junior Suite Oceanfront Premium Level 3 adults + 2 children

King 1 | Full 2 | Sleeps 5

Junior Suite Swim Up Premium Level - 2 adults

King 1 | Full 2 | Sleeps 2

Superior Room (2 adults + 1 child)

King 1 | Full 2 | Sleeps 3

Guest reviews for Barceló Maya Caribe - All Inclusive

Everyone (35) Couples (4) Family (13) Friends (1)
5
Families

its amazing hotel very clean we had a fabulous 5 days

By on Jul 15, 2019

Review comment responded on Jul 16, 2019

Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

3
Families Friends

Beautiful property that is well maintained considering the number of people who use the facilities. My only con is the level of alcohol to choose from, my preference would be to see more “top shelf” options.

By on Jun 27, 2019

Review comment responded on Jun 28, 2019

Dear guest, Thank you for taking the time to make a review and rate your stay with us, you can be sure that your comments will be analyse and moved to our management, in order to improve our services in bars. Best regards.

4
Everyone

By on Jun 17, 2019

Review comment responded on Jun 20, 2019

Me gustaría agradecerle por elegir Barceló Maya Caribe como su lugar de vacaciones, esperamos sus vacaciones sean placenteras.

5
Families Families

Love this place! Second time going to the place. Everything is there; shopping, aquatic activities, dolphins, entertainment for adults and children. Service is excellent!!

By on Jun 3, 2019

Review comment responded on Jun 4, 2019

Dear Erica, Thank you for the time you took out of your day to share your comments regarding your recent stay in Barceló Maya Caribe hotel.

2
Family with small children

I didn’t like the fact I had to wait 4 hours to get my room. I also requested a microwave to heat up my infants food, but they wanted to charged for it. After 4 hours of waiting for our room there was no courtesy from resort.

By on Apr 16, 2019

Review comment responded on Apr 16, 2019

We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

5
Families

Beautiful resort and immaculate. We had a great time. The room wasn't the greatest but was good enough. The food was just OK at the buffets. The italian restaurant was the best! The drinks were great. Shows were fantastic! The workers were amazing and so nice.

By , from Washington, MI on Apr 6, 2019

Review comment responded on Apr 7, 2019

Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

3
Families Family with small children Friends Families

I had 239 dollars stolen from my room..our safe was not working when we arrived notified staff immediately bit no one came to fix it. . notified security it took 72 hours and then theu were supposed to contact me. They never did. I had to ask the front desk, they said i forgot to tell them i went back to my room and so it was my fault.they also said that they called to fix the safe and we were not in our room at the time. makes no sense. I was very upset that the hotel did nothing to make it right. This was my 3rd visit. Sadly how i was treated this time i probably wont go back.

By on Apr 4, 2019

Review comment responded on Apr 4, 2019

Hello Mr. Anonymous, Please contact us with in this mail in order to follow up and give you the best answer: maya.caribe.jrec@barcelo.com

4
Families

The facility was great. Pools and beach excellent. The staff was ok. Overall a great trip, however, I been to Mexico before to a different hotel, same area, and the staff would go above and beyond. In Barcelo, they weren't mean or rude, but I did not feel like they were very outgoing should I say? During my stay (5 days/4 nights) I encounter only 2 individuals who were great. The others felt bothered if you even asked a question or made a request. However, my room was upgraded once I got to the hotel they told me I was switched to the Barcelo Beach my room was on the premier side and I loved it. Food was ok nothing impressive and so were the shows. I book two trips outside of the hotel Xcaret and Chichen Itza and i was able to go to Xcaret but the Rep who book my other trip booked it for SUnday which is only for Mexicans to attend the monuments. I was very bumed but what was I to do. I will definetly go back to mexico in a future, not sure if I would stay in Barcelo again, it was not a bad stay it was Average, i was not blown away. The thing I liked the most was the premises and where everything was located and my room.

By on Apr 2, 2019

Review comment responded on Apr 4, 2019

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.

5
Partner Couples

This has been the best resort I have been to in Mexico thus far. The property was very clean, we had no issues at all. The resort's pools are amazing and my favorite part of the hotel, the restaurants were to die for, and the beach was perfect for everyone - you could choose to lay out in the sun, float in the water, walk on the rocks, or even take a walk down the pier. I WILL DEFINITELY BE COMING BACK TO BARCELO

By on Mar 29, 2019

Review comment responded on Apr 1, 2019

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations.

3
Family with small children

Outside property, pools and beach is amazing. Rooms inside walls were covered with mold, bed sheets with stains. Room cleaning was poor. Buffet food was ok

By on Mar 25, 2019

Review comment responded on Apr 1, 2019

The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.