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Recent guest reviews

we enjoyed everything about the property with the exception of level of noise surrounding the rooms. The open air hallways caused all room doors to slam when closing. The rooms were very echoey and sound travels hrough tthe walls hearing conversations in room next door. The staff at pool side was very short staffed. Seaweed was previlent and staff did zero beach clean up during day time.

Liked the mini golf and the pools. The rest of the property was not clean, couldn't get towels in the room for showers. Management did not care about the guests.

Very beautiful resort I’ve stayed with them in Punta Cana and Cancun and I really enjoy! First the staff is excellent they are kind and happy and fun they deserve it all! They details in the resort are beautiful. Very clean! I love the beach has everything! We will be back!

The staff at the property was a complete turnoff, especially in the premium check in area. Those girls were straight up rude from the moment we got there. The bell service man and some of the staff in the buffet were pleasant, but everyone else were rude. We were also super disappointed that we had to pay extra for the water slides. It was $20/person per day to use if. The food was sub par as well. The ocean was calm to swim in but the beach is rocky, hard and full of debris. In the short amount of time we were at the beach, I found at least 5 pieces of glass. We love our trips to Mexico so it was hard fo write such a bad review but I want to prevent other families for feeling so much frustration.

Like: Self-contained resort; Facilities; evening shows; beach and pools Dislike: Improve cleanliness e.g. pools especially around bars; use tractor to clean seaweed from beach regularly

It was okay

The service offered for the price is not worth it. Paid over 14,000 for this vacation and the food and drinks were the cheapest kind the food was repetitive and tasteless. The pools closed at 8pm everyday the bars and restaurants were closed by 630. Making reservations at the a la carte restaurants was unavailable yet the restaurants were kind of empty. Overall i would not recommend this property to anyone expecting something decent.

Check-in was ver lengthy, it took almost 40min or us to fill-out paperwork and check in. Our room smelled like damped sheets. I was not too excited about the room and the “mini bar” selection. Only beer for alcohol selection (on an all inclusive) cheep choices of sodas and no snacks. No cream or sugar for coffee. The first night, one of the pillow sheets was disgusting, it had a mark as if it was not washed. The halls smelled bad. The only good thing about this place was the location of the bar and pools and their buffet. Service was decent.

They moved us to the Adults Only Resort, Barcelo Maya Riviera, which is modern, sleek, and has a great pool, so we were happy. The service was great. We were unfortunate because we had rain the whole week! We did have a few issues with the rooms... In the first room, which was on the first floor close to an exit to the garden, we saw a few big spiders, and had to kill them. Probably they were coming in from outside to escape the rain. So we were moved to a room on a higher floor, which was nice of them. Unfortunately, that room had a smell of humidity/suage in the shower and a vent was always on in the bathroom, which made it hard to sleep. Except for these issues, I would recommend the place, the staff is great and the adult only option is definitely amazing if you don't have kids with you!

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Дуже добре, є де гуляти дуже велика тереторія, свій дельфінарій.

Carr. Federal Chetumal-Puerto Juárez Xpu-Ha QROO

Hotel highlights

  • Close to Xpu-ha Beach
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free covered self parking

Barceló Maya Caribe - All Inclusive places you next to Ecopark Kantun Chi and a short stroll from other popular sights like Cenote Cristalino. This 414-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. It's connected to the convention center in central Xpu-Ha and also close to Xpu-ha Beach and Puerto Aventuras Golf Club.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Enjoy dining at Caribe Buffet, one of 5 onsite restaurants.


Rooms

Barceló Maya Caribe - All Inclusive's 414 rooms are air-conditioned and provide furnished balconies or patios, free minibar items, and coffee makers. 32-inch LCD TVs come with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, ceiling fans, and laptop-compatible safes.


Property features

Barceló Maya Caribe - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Junior Suite (Swim Up Premium Level)

1 King Bed | 2 Double Beds | Sleeps 4

Junior Suite (Ocean Front Premium level)

1 King Bed | 2 Double Beds | Sleeps 5

Suite (Swim Up Premium Level)

1 King Bed | 2 Double Beds | Sleeps 3

Suite (Ocean Front Premium Level)

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Barceló Maya Caribe - All Inclusive

Everyone (32) Couples (5) Family (25)
4
Family Friends

we enjoyed everything about the property with the exception of level of noise surrounding the rooms. The open air hallways caused all room doors to slam when closing. The rooms were very echoey and sound travels hrough tthe walls hearing conversations in room next door. The staff at pool side was very short staffed. Seaweed was previlent and staff did zero beach clean up during day time.

By on Apr 11, 2022

Review comment responded on Apr 24, 2022

Dear Carrie, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

1
Family

Liked the mini golf and the pools. The rest of the property was not clean, couldn't get towels in the room for showers. Management did not care about the guests.

By on Mar 30, 2022

Review comment responded on Mar 31, 2022

Dear Jon, We were very disappointed to read your experience during your stay in our Barceló Maya Caribe hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

5
Partner Couples

Very beautiful resort I’ve stayed with them in Punta Cana and Cancun and I really enjoy! First the staff is excellent they are kind and happy and fun they deserve it all! They details in the resort are beautiful. Very clean! I love the beach has everything! We will be back!

By on Feb 22, 2022

Review comment responded on Mar 3, 2022

Dear Leilah, Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Thank you for your visit. We look forward to welcoming you back again very soon. Warm regards

1
Everyone

By on Feb 9, 2022

5
Everyone

By on Dec 12, 2021

3
Everyone

By on Nov 21, 2021

2
Everyone

By on Sep 16, 2021

3
Family Family with small children

The staff at the property was a complete turnoff, especially in the premium check in area. Those girls were straight up rude from the moment we got there. The bell service man and some of the staff in the buffet were pleasant, but everyone else were rude. We were also super disappointed that we had to pay extra for the water slides. It was $20/person per day to use if. The food was sub par as well. The ocean was calm to swim in but the beach is rocky, hard and full of debris. In the short amount of time we were at the beach, I found at least 5 pieces of glass. We love our trips to Mexico so it was hard fo write such a bad review but I want to prevent other families for feeling so much frustration.

By on Sep 9, 2021

Review comment responded on Oct 17, 2021

Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards

1
Everyone

By on Aug 12, 2021

4
Family

Like: Self-contained resort; Facilities; evening shows; beach and pools Dislike: Improve cleanliness e.g. pools especially around bars; use tractor to clean seaweed from beach regularly

By on Jul 27, 2021

Review comment responded on Aug 8, 2021

Dear Guest, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Regards

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