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Recent guest reviews

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Дуже добре, є де гуляти дуже велика тереторія, свій дельфінарій.

The staff is the best, the service is fantastic and the grounds are impeccable.

Absolutely fabulous and exceeded our expectations. Will definitely be back.

The resort is absolutely beautiful. The grounds are well kept with so much greenery and the beaches were wonderful. I was not very impressed with the buffet food. Breakfast was wonderful, but lunch & dinner seemed to be a little on the bland side and food overcooked. The staff had a difficult time keeping food and condiments replenished, having to constantly ask for things to be refilled. The ala carte restaurants were very good, but very difficult to get reservations. The staff did their best to keep up beat during a trying time for the resort due to their efforts of keeping the Corona Virus at bay. Hand-sanitizer was provided throughout the entire resort, specifically at each restaurant & buffet. It was a great resort for my son's senior group with lots of activities to keep them busy during our stay. I would recommend staying their if you have a large group. If it were just my husband & I, we would probably try the adults only portion of the resort for a little less crowd.

Nice setup. Long sand beaches. Unlimited places to relax. I liked everything.

Great place to relax and enjoy the sun. Very repetitive Nd boring after a while.

The room is very old. But the ocean covers all the flaws of the hotel.

Everything is an additional cost. The rooms are outdated and smell like mildew. The nighttime shows are not family friendly (show girls with g-strings). The pools were freezing, 72F if that. The kids water slides were nice which were in the Colonial section. The beach was also nice, the water was very rocky though. Food is edible, not great. The website is very misleading. I would not stay at the resort again.

Had to ask for water in shower to be fixed. Took cold showers for 2 days. Asked 3 times for face towels was told just use regular towel

Property is good, but need to remodel the rooms. Nature is beautiful.

Everything is fine! Great service, very friendly staff!

very large property lay out and connecting other Barcelo resorts. Peaceful, not many people overall.

its amazing hotel very clean we had a fabulous 5 days

Beautiful property that is well maintained considering the number of people who use the facilities. My only con is the level of alcohol to choose from, my preference would be to see more “top shelf” options.

I really liked the ambiance of the resort with a more "Mexican" feel than others I have stayed in. Authentic Mexican décor, with Mayan statues, and paths lined with a lot of greenery, shrubs and trees, made for an interesting and beautiful atmosphere. The pools are large and the deck chairs plentiful, with good shade for us fair-skinned travelers. The rooms were older, but still clean. Loungers on the deck would have been nice. The walls and doors were not very soundproof (could hear the guy next door snoring, and noise in the hallways at night were so loud that you would think the door was open!) This was troubling to me considering we paid for a premium stay! I expected better. All the music that was played was Mexican (Spanish), which might not appeal to all foreign travellers. I found the food in the a la carte restaurants to be good, and, at best, the buffets were OK. Drink service around the pool was terrible, and it was quite the hike to exchange pool towels (only found one towel exchange for the whole resort). The resort was quite spread out, so it was a long walk to anywhere (restaurants/buffet, lobby, rooms, entertainment, etc.). Although the buildings are only 3 levels, there is no elevators. This is truly not ideal for those with limited mobility, or problems with stairs. I have bad knees and ankles, so it made getting around tough with the long walks and stairs. Golf cart shuttles would have been a nice feature for such a spread-out resort.

Carr. Federal Chetumal-Puerto Juárez Xpu-Ha QROO

Hotel highlights

  • Steps from Ecopark Kantun Chi
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free covered self parking

Barceló Maya Caribe - All Inclusive places you next to Ecopark Kantun Chi and a short stroll from other popular sights like Cenote Cristalino. This 414-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a private beach, and a full-service spa. It's connected to the convention center in central Xpu-Ha and also close to Xpu-ha Beach and Puerto Aventuras Golf Club.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Enjoy dining at Caribe Buffet, one of 5 onsite restaurants.


Rooms

Barceló Maya Caribe - All Inclusive's 414 rooms are air-conditioned and provide furnished balconies or patios, free minibar items, and coffee makers. 32-inch LCD TVs come with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free newspapers, ceiling fans, and laptop-compatible safes.


Property features

Barceló Maya Caribe - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Junior Suite (Ocean Front Premium level)

1 King Bed | Sleeps 4

Junior Suite (Ocean Front Premium level)

1 King Bed | Sleeps 5

Suite (Swim Up Premium Level)

1 King Bed | Sleeps 3

Suite (Ocean Front Premium Level)

1 King Bed | Sleeps 4

Guest reviews for Barceló Maya Caribe - All Inclusive

Everyone (40) Couples (5) Family (24) Friends (1)
5
Friends Family

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By on Apr 1, 2021

Review comment responded on Apr 1, 2021

Dear Client, Thank you for spending your vacation at Barceló Maya Caribe and the time you have taken to share your impressions about your stay.

5
Family with small children Family

Дуже добре, є де гуляти дуже велика тереторія, свій дельфінарій.

By on Jan 25, 2021

Review comment responded on Feb 2, 2021

Щиро дякуємо за те, що ви вибрали готель Barceló як готель для відпочинку, а також ми цінуємо час, який ви витратили на обмін враженнями від свого перебування. Ми раді, що Вам сподобалися зручності та хороший сервіс. Ми будемо раді вітати Вас знову. З повагою,

5
Family

The staff is the best, the service is fantastic and the grounds are impeccable.

By on Jan 1, 2021

Review comment responded on Jan 2, 2021

Dear Guest, It is a great honor to read your comments. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. Knowing that their holidays have left them satisfied makes us feel very proud of our hotel and staff who make everything possible. It was a pleasure to host your vacation and we hope you will provide us with an opportunity to assist you again on your next vacation. Warm Regards, The Management.

5
Family

Absolutely fabulous and exceeded our expectations. Will definitely be back.

By , from Cheshire, CT on Aug 24, 2020

Review comment responded on Aug 29, 2020

Dear Rebecca, First of all, I would like to thank you for choosing Barceló Maya Caribe as your vacation resort and the comments you kindly share with us, we are happy you could enjoy the property and the service, I can let you know that all guest comments are very important to us, as they show us our strengths and opportunity areas. We are really happy that our main goal of creating unforgettable experiences have accomplished on you. and we appreciate the fact that you are sharing your good experience to family and friends, we will be happy to welcome everybody. We will be pleased to serve you again in the future. It will be a pleasure to receive you again. Best Regards Management

4
Everyone

By on Mar 21, 2020

Review comment responded on Mar 23, 2020

Dear traveler, Thanks for your rating. Regards,

3
Family Friends

The resort is absolutely beautiful. The grounds are well kept with so much greenery and the beaches were wonderful. I was not very impressed with the buffet food. Breakfast was wonderful, but lunch & dinner seemed to be a little on the bland side and food overcooked. The staff had a difficult time keeping food and condiments replenished, having to constantly ask for things to be refilled. The ala carte restaurants were very good, but very difficult to get reservations. The staff did their best to keep up beat during a trying time for the resort due to their efforts of keeping the Corona Virus at bay. Hand-sanitizer was provided throughout the entire resort, specifically at each restaurant & buffet. It was a great resort for my son's senior group with lots of activities to keep them busy during our stay. I would recommend staying their if you have a large group. If it were just my husband & I, we would probably try the adults only portion of the resort for a little less crowd.

By on Mar 21, 2020

Review comment responded on Mar 23, 2020

Dear traveler, Thank you very much for sharing your review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay with us. We look forward to welcoming you back again very soon.

5
Family

Nice setup. Long sand beaches. Unlimited places to relax. I liked everything.

By , from Chicago on Mar 8, 2020

Review comment responded on Mar 10, 2020

Dear Alex, Thank you very much for sharing this great review of your recent stay at Barceló Maya Caribe. We are thrilled that you have enjoyed your stay with us. We look forward to welcoming you back again very soon.

4
Everyone

Great place to relax and enjoy the sun. Very repetitive Nd boring after a while.

By on Feb 17, 2020

Review comment responded on Feb 17, 2020

Dear traveler, We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Caribe and are delighted to read that we were able to match your holiday expectations. Regards,

5
Family Family

The room is very old. But the ocean covers all the flaws of the hotel.

By on Dec 8, 2019

Review comment responded on Dec 17, 2019

Dear Traveler, We are sincerely grateful for the time you spent to share your comments on your recent stay in Barceló Maya Caribe hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Regards,

3
Family with small children

Everything is an additional cost. The rooms are outdated and smell like mildew. The nighttime shows are not family friendly (show girls with g-strings). The pools were freezing, 72F if that. The kids water slides were nice which were in the Colonial section. The beach was also nice, the water was very rocky though. Food is edible, not great. The website is very misleading. I would not stay at the resort again.

By on Nov 24, 2019

Review comment responded on Nov 26, 2019

Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at Barceló Maya Caribe. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Please accept our sincerest apologies for the imperfections you describe in your review. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards,

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