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Barceló Maya Tropical - All Inclusive

4.0 out of 5.0

Recent guest reviews

Check in could have been for efficient and all hands on deck since rooms aren’t available until 3:00. I saw a Skelton Crew dwindle down when it got close to 3:00 and they weren’t helpful or friendly during the rush. Then on top of that our section wasn’t cleared until closer to 5:00 and when We were finally allowed in our room it was still being cleaned and the cleaning lady bumped into me and knocked me down when I was trying to get in my suitcase.

Staff was hit or miss. Some attentive and excellent. Others couldn't care less. My hotel room door handle that is attached to lock mechanism was loose. Called twice to fix. Twice they said someone would fix but no show. The food was plentiful but not up to par with their image and price. Still enjoyed my stay as the beach and drinks were great and i had room service included with my package. Memorable stay but will try other resorts next time to compare.

7th trip here. Still fantastic. Seaweed problem exists, but not the hotel's fault. This is with out a doubt a fantastic resort with great service, immaculate grounds, incredible pools. Whaaaaattttt else can i say. I will return again!

i like the size of the property ,i didn't like the beach ,

barcelo tropical was great clean place and service extraordinary definitely i will stay at barcelo again. Big place with shopping mall and different stores on site. the kids club a plus for the theme to play and for.the parents to have a little fun for theme self it is included on your stay that good. we stay 5 nights of course we did couple tours but barcelo was great food a lot to choose from from salad to pasta cooked right on the spot it was great. overall barcelo was great experience on the Riviera Maya

This place is absolutely beautiful!! It was very clean at all times and this is huge. It has all the amenities you can think of, including shuttles to other locations to the resort. The staff is very friendly and very helpful. The only thing we had issues was that the drain in bathroom sink and shower was a bit slow but it wasn't that bad. I would definitely stay here again and plan to do so in the near future. You cannot go wrong with reserving your stay here. The buffet was excellent.

I am very upset because I reserved one hotel and they gave me another hotel when I tried to called you I can not

Have stayed there 19 times. Wouldn't go anywhere else! The grounds are breathtaking, the employees are fabulous!

Not the greatest beach because there’s rocks that hurt your feet when you enter but once you get past them it’s a decent beach. Room was a bit small for four people but would be fine for 2 people but I stayed in a premium and nothing about the premium room felt special. People at the desk can be a bit rude. The hotel was alright but it wouldnt be an enthusiastic recommendation. The shampoos and body’s wash weren’t refilled the last two days I was there. I brought my own which was good that i did.

Great setting and well staffed. Entire stay was excellent. Decent food at buffets, great food at a la carte sit down restaurants. Lots of activities on site, and plenty more to do nearby.

Close to the beach but the beach is just acceptable. Rooms are clean but not up to the details. Food is good and a lot of variety. Restaurants are ok Be careful with extra charges and be always ready to be assigned to a different hotel because the one you booked is full.

Staff was not helpful, room was extremely hot, the bed was broke, fridge was broke, water was turned off one day and toilet didn’t flush. We contacted maintenance daily and even though they finally made it up to our room after several hours waiting, pulled vent down and left it, the air conditioner still continued not to work. I believe they over booked and had nowhere else to put us. After asking to be moved to a different room, we were told no that they would get it fixed. No one should spend their vacation dealing with this many issues and I strongly suggest you not stay at this resort.

I wish there was a way I could get reimbursed for my troubles with this hotel. First of all, they stopped serving alcohol at noon on Saturday until midnight on Sunday due to a Mexican Law regarding voting. Well, my family and friends were not voting. Also, this was done with no warning from Orbitz or the hotel. UNACCEPTABLE. Secondly, all the restaurants were booked up for my entire stay. I could not get a reservation for any night for a party as small as 4. Lastly, the water sports were all booked as well. I was unable to wind surf or use a catamaran. I feel the hotel should do something to make up for me having to eat at a buffet all week, not being able to use the water sports and mostly, not serving alcohol without warning all day Saturday and Sunday.

Overall decent! Crowded during Summer to the point that will need more staff.

Very large resort with plenty of restaurant options, pools, and spacious beach front. We did have to walk a lot. But we traveled with teenagers and didn't have any issues walking. There is also a shuttle bus to help get around. Our thirteen year old did get sick the first full day which was due to either drinking the water, eating something or possibly leftover alcohol in the blenders from the non alcoholic drinks she had the day we arrived. She was dizzy and had an upset stomach for the entire next day. We also had a roof leak in our 3rd story room which created a problem because it started raining everyday. Finally after my husband spoke to several people, we were moved to another room. Luckily, my husband's Spanish was good enough to communicate with all the different staff. It did take them 2 days before getting us moved because we needed two rooms together. At first they were going to "fix" the problem by giving us free bottles of tequila. So we had to be persistent that free liquor was not going to solve the puddle of water in our hotel room. We also looked forward to the live shows in the evenings with our teenagers (13 year old daughter and 15 year old son). But unfortunately we had to leave 3 of the shows early when the dancers started their strip show dances and the females baring their bottoms. There was never a warning or rating to the shows so we just assumed it was appropriate for families. We were extremely disappointed.

Huge resort with something for everyone. The beach is beautiful, the pools are very large and very clean. Drinks are never more than 50’ away. Staff is awesome and so friendly. Tip a buck on a drink and you will get great service. Most likely a very powerful drink too! Been to this resort 4 times and will be back. Love it!

Extremely wet sheets to sleep in every night. We’ve been in Mexico in June before as well at other resorts and have never had to sleep in wet sheets The staff was great though, the food was ok, I might go back for the same low price only if I could at least sleep in dry sheets

The Barcelo Maya Property is beautiful and HUGE. There are four different hotel areas in the resort including: the Maya Palace, Tropical, Colonial, and Caribe. Each has its own restaurants and buffets. The pools are enormous and there are areas for children. The landscaping, palms, beach and sea are beautiful. There are NO umbrellas at the pools or beach. Palms are sufficient on the beach with areas that partially protect you from the sun at the pool. They have theaters with various shows during the week. Also, be advised, many staff members do not speak English. Before I booked my trip, I called Barcelo about the different types of rooms and access to restaurants in the evening. I read that you must have a certain type of room to access the specialty restaurants for dinner, including the Maya Palace. I was told that one must book a premium ocean front Jr. suite in order to have access everywhere and premium alcohol. Upon arrival at the resort, they said this was not true. A full premium ocean front suite is required to have access everywhere and premium alcohol. Without this option, you can't eat at the Maya Palace or visit its bars, restaurants or buffets at all. If you have a Jr. ocean front room, you may dine in the other restaurants with premium alcohol, but nothing at the Maya Palace. Check first if you book a regular room. Beach bar/buffet staff needs serious help -They do not care if you are waiting for service at all. They talk with each other and ignore you.

Carretera Chetumal - Puerto Juarez Xpu-Ha QROO

Hotel highlights

  • Close to Xpu-ha Beach
  • Free parking
  • Onsite dining
  • Spa

Xpu-ha Beach is within a mile (2 km) of Barceló Maya Tropical - All Inclusive, and other popular attractions like Dolphin Discovery are within a few miles (5 km). This 478-room, 4-star property has 2 outdoor pools along with a full-service spa and a casino.


Dining

This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

An LCD TV comes with digital channels, and guests can stay connected with WiFi. The bathroom offers hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include a furnished balcony or patio, free minibar items, and a coffee maker.


Property features

Barceló Maya Tropical - All Inclusive features a full-service spa, 2 outdoor pools, and a casino. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a children's pool.

Room options

Superior Room (2 adults + 2 children)

King 1 | Full 2 | Sleeps 4

Superior Room (2 adults plus 1 child)

King 1 | Full 2 | Sleeps 3

Junior Suite Oceanfront Premium Level 4 adults

King 1 | Full 2 | Sleeps 4

Superior Room (4 Adults)

King 1 | Full 2 | Sleeps 4

Guest reviews for Barceló Maya Tropical - All Inclusive

Everyone (31) Couples (4) Family (9) Friends (2)
3
Everyone

By on Aug 1, 2019

Review comment responded on Aug 3, 2019

Dear Anonymous, Thank you for reviewing your recent stay in our Barceló Maya Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Kind regards, Barceló Maya Tropical

5
Everyone

By on Jul 31, 2019

Review comment responded on Aug 3, 2019

Dear Anonymous, Thank you for reviewing your recent stay in our Barceló Maya Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Kind regards, Barceló Maya Tropical

5
Partner Couples

Check in could have been for efficient and all hands on deck since rooms aren’t available until 3:00. I saw a Skelton Crew dwindle down when it got close to 3:00 and they weren’t helpful or friendly during the rush. Then on top of that our section wasn’t cleared until closer to 5:00 and when We were finally allowed in our room it was still being cleaned and the cleaning lady bumped into me and knocked me down when I was trying to get in my suitcase.

By on Jul 17, 2019

Review comment responded on Jul 21, 2019

Dear Anonymous, Thank you for reviewing your recent stay in our Barceló Maya Tropical. We are terribly sorry and surprised to hear about the check in process as our reception team is renowed for their promt and courteous service. Rest assured your comments have been shared with the department manager to ensure this doesn´t happen again. Kind regards, Barceló Maya Tropical

4
Families Families

Staff was hit or miss. Some attentive and excellent. Others couldn't care less. My hotel room door handle that is attached to lock mechanism was loose. Called twice to fix. Twice they said someone would fix but no show. The food was plentiful but not up to par with their image and price. Still enjoyed my stay as the beach and drinks were great and i had room service included with my package. Memorable stay but will try other resorts next time to compare.

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Dear Anonymous, In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Kind regards and we truly hope you will give us another chance to host your vacations,

5
Friends

7th trip here. Still fantastic. Seaweed problem exists, but not the hotel's fault. This is with out a doubt a fantastic resort with great service, immaculate grounds, incredible pools. Whaaaaattttt else can i say. I will return again!

By on Jun 10, 2019

Review comment responded on Jun 13, 2019

Dear Anonymous, Thank you for reviewing your recent stay in our Barceló Maya Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are glad to have had you as our guests again for the 7th time. Kind regards,

5
Families

i like the size of the property ,i didn't like the beach ,

By on Apr 22, 2019

Review comment responded on Apr 22, 2019

Dear Anonymous, Thank you for reviewing your recent stay in our Barceló Maya Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are glad that you liked the size of the property, in regards to the beach if you have any specific comments we kindly ask you to share them with us as they help us keep improving. Kind regards,

5
Family with small children

barcelo tropical was great clean place and service extraordinary definitely i will stay at barcelo again. Big place with shopping mall and different stores on site. the kids club a plus for the theme to play and for.the parents to have a little fun for theme self it is included on your stay that good. we stay 5 nights of course we did couple tours but barcelo was great food a lot to choose from from salad to pasta cooked right on the spot it was great. overall barcelo was great experience on the Riviera Maya

By , from nyc, us on Apr 21, 2019

Review comment responded on Apr 21, 2019

Dear william, Thank you for reviewing your recent stay in our Barceló Maya Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We will make sure your comments about the kids club get passed on to staff there. Kind regards,

5
Families

This place is absolutely beautiful!! It was very clean at all times and this is huge. It has all the amenities you can think of, including shuttles to other locations to the resort. The staff is very friendly and very helpful. The only thing we had issues was that the drain in bathroom sink and shower was a bit slow but it wasn't that bad. I would definitely stay here again and plan to do so in the near future. You cannot go wrong with reserving your stay here. The buffet was excellent.

By , from Seattle, WA on Apr 3, 2019

Review comment responded on Apr 6, 2019

Dear Armstrong, Thank you for reviewing your recent stay in our Barceló Maya Tropical. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Kind regards,

2
Everyone

I am very upset because I reserved one hotel and they gave me another hotel when I tried to called you I can not

By , from Florida on Oct 17, 2018

Review comment responded on Nov 1, 2018

Dear Celia, We have received your comments regarding your recent stay at the Barceló Maya Grand Resort. Feedback from our guests is essential to improve our services and achieve our goal to fulfill your expectations. We are sorry to hear that during the booking process it wasn’t clearly stated that as part of the “Stay at one play at four” program your reservations can be allocated to any of the 4 lobbies as they are the same category and provide the same services. Please feel free to give us a call again if you wish to talk to someone directly on the phone. Kind regards, The Management.

5

barceló 2018

Everyone

Have stayed there 19 times. Wouldn't go anywhere else! The grounds are breathtaking, the employees are fabulous!

By , from Saint Petersburg, Fl on Sep 4, 2018

Review comment responded on Sep 4, 2018

Dear Robin, It is a pleasure to hear that we have exceeded your expectations up to the point ok making you want to come back 19 times. We look forward to having you as our guest for the 20th time. Kind ragards, The Management.

Barceló Maya Tropical - All Inclusive

Carretera Chetumal - Puerto Juarez, Xpu-Ha, QROO 77750
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.