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Recent guest reviews

Another year, another barcelo stay and as always the resort was excellent. I was amazed on how well the resort kept up with the seaweed that made it possible to swim in the ocean. Activities Staff always kept our kids entertained which was a huge plus. Iris at the palace took really good care of our kids. For anyone that has kids, barcelo is an amazing family resort.

Make sure you get transportation from the airport to the hotel when booking That gets expensive . The hotel offers free transportation if you buy them thru their website and orbitz didn’t want to give us that

Great property. Have been there 5 times between all and he sister resorts. People are very courteous and polite. Our room one day was never done till I called the front desk and another day I had to also called because it was 7 pm and room was still not done and no towels. I guess it is due to the large increase in tourism o

I really liked the territory of the hotel, beautiful and large-scale, swimming pools, a beach nearby, food, drinks. I liked the concerts in the evening theater very much. Thank you, I had a very good rest with my husband.

So the Barcelo Maya Tropical was closed, which we found out when we got there, but they put us at Barcelo Maya Palace. All of these Barcelo resorts are next to each other in their private "cove." The Barcelo Maya Palace was awesome! Everything was very clean and welcoming. Staff was so friendly and helpful. Beach was beautiful, some rocky areas at the shore, but plenty of sandy areas to enter the ocean. Our family enjoyed snorkeling in the ocean and the many pools including a kids pool with small water slides and water features which was great for our 8 year old. Several buffet restaurants and the food was really good. We made dinner reservations every night at their 3 restaurants (French, Brazilian, and Seafood cuisine). The French and Seafood were our favorites! Make your reservations when you arrive, they fill up fast. The staff at these restaurants were amazing! Masks required in the restaurants and buffet areas and the gift shops. Covid tests done on site by appointment. They cost us $20/person and we had our results within 15 minutes. Once there we booked an excursion to Xplore, a zip line adventure park. It was fun for all of us, lots and lots of walking. We had booked a private shuttle through Orbitz from/to the Cancun airport. They did a great job confirming our transportation through email. No hiccups there. Highly recommend Barcelo Maya Palace. Our spring break trip was wonderful!

2 km of beach well maintained, clean rooms and great shows every night.

the room on the ground floor smell of mold, but in general it is a very nice and clean resort.

Beautiful water and very clean facilities. The food that they serve is very good.

Everything was perfect ...clean facilities,delicious food ,beautiful beach ,great staff ...will definitely come back

I liked all the variety of buffets and pools. We had a beautiful room that was close to the pool and activities. Check in was fast and easy. The staff were really friendly and there wasn’t a lot of solicitation and pushy salesman. The breakfast buffet was always good. Pools were great and the resort was really clean and well kept. The premiere area is a nice perk and the spa hydrotherapy was great!

We enjoyed our stay at Barcelo Tropical. The room was clean and the resort grounds were beautiful! We enjoyed the beaches and swam with the turtles, saw many colorful fish and stingrays. The food at the buffets were good but the restaraunts were excellent.

I LIKED EVERYTHING ABOUT THIS RESORT. BEAUTIFUL. I WILL DEFINITELY COME AGAIN.

Huge place with tons to do and see. The rooms were confortable and clean.

Carretera Chetumal - Puerto Juarez Xpu-Ha QROO

Hotel highlights

  • Walking distance to Ecopark Kantun Chi
  • Free buffet breakfast
  • Free in-room WiFi
  • Free uncovered self parking

Barceló Maya Tropical - All Inclusive places you within a 15-minute stroll of popular sights such as Ecopark Kantun Chi and Cenote Cristalino. This 478-room, 4-star property has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 478 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, free minibar items, and coffee makers. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Ceiling fans, laptop-compatible safes, and phones are also available.


Property features

Barceló Maya Tropical - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Superior Room

1 King Bed | Sleeps 4

Junior Suite, Oceanfront (Premium Level)

1 King Bed | Sleeps 4

Guest reviews for Barceló Maya Tropical - All Inclusive

Everyone (40) Couples (8) Family (21) Friends (2)
5
Family

Another year, another barcelo stay and as always the resort was excellent. I was amazed on how well the resort kept up with the seaweed that made it possible to swim in the ocean. Activities Staff always kept our kids entertained which was a huge plus. Iris at the palace took really good care of our kids. For anyone that has kids, barcelo is an amazing family resort.

By on Jul 4, 2021

Review comment responded on Jul 5, 2021

Dear Guest, Thank you for taking the time to provide us with your rating. We are glad to have exceeded your expectations and that the kids entertainment staff made a difference during your stay. Kind regards and we look forward to having you back as our guests again in the near future, Barceló Maya Tropical

5
Partner Couples

Make sure you get transportation from the airport to the hotel when booking That gets expensive . The hotel offers free transportation if you buy them thru their website and orbitz didn’t want to give us that

By on Jun 29, 2021

Review comment responded on Jun 30, 2021

Dear Guest, Thank you for taking the time to provide us with your rating. We are glad to have exceeded your expectations. Kind regards and we look forward to having you back as our guests again in the near future, Barceló Maya Tropical

5
Everyone

Great property. Have been there 5 times between all and he sister resorts. People are very courteous and polite. Our room one day was never done till I called the front desk and another day I had to also called because it was 7 pm and room was still not done and no towels. I guess it is due to the large increase in tourism o

By on Jun 17, 2021

Review comment responded on Jun 17, 2021

Dear Guest, thank you for taking the time to provide us with your comments and your rating. We are glad to hear you have been back five times and that you enjoyed the staff´s courtesy. In regard to the room cleaning, we are sorry to hear about the incident as it does not reflect the usual standard we uphold in the property. Rest assured your comments will be taken into account by housekeeping to keep improving the service we provide. We hope to have you back in the near future, Barceló Maya Tropical

5
Everyone

By on Jun 6, 2021

Review comment responded on Jun 17, 2021

Dear Guest, Thank you for takaing the time to provide us with your comments and your rating. We are glad to have exceeded your expectations and that the staff made a difference during your vacations. We look forward to having you back in the near future, Barceló Maya Tropical

5
Family

I really liked the territory of the hotel, beautiful and large-scale, swimming pools, a beach nearby, food, drinks. I liked the concerts in the evening theater very much. Thank you, I had a very good rest with my husband.

By on May 27, 2021

Review comment responded on May 28, 2021

Dear Guest, Thank you for taking the time to provide us with your rating and your comments. We are glad to have exceeded your expectations and that you enjoyed the evening concerts. Kind regards and we hope to have you back as our guests again in the near future, Barceló Maya Tropical

4
Everyone

By on May 20, 2021

Review comment responded on May 31, 2021

Dear Guest, Thank you for taking the time to provide us with your rating and your comments. We are glad to have exceeded your expectations. Kind regards and we hope to have you back as our guests again in the near future, Barceló Maya Tropical

5
Family with small children

So the Barcelo Maya Tropical was closed, which we found out when we got there, but they put us at Barcelo Maya Palace. All of these Barcelo resorts are next to each other in their private "cove." The Barcelo Maya Palace was awesome! Everything was very clean and welcoming. Staff was so friendly and helpful. Beach was beautiful, some rocky areas at the shore, but plenty of sandy areas to enter the ocean. Our family enjoyed snorkeling in the ocean and the many pools including a kids pool with small water slides and water features which was great for our 8 year old. Several buffet restaurants and the food was really good. We made dinner reservations every night at their 3 restaurants (French, Brazilian, and Seafood cuisine). The French and Seafood were our favorites! Make your reservations when you arrive, they fill up fast. The staff at these restaurants were amazing! Masks required in the restaurants and buffet areas and the gift shops. Covid tests done on site by appointment. They cost us $20/person and we had our results within 15 minutes. Once there we booked an excursion to Xplore, a zip line adventure park. It was fun for all of us, lots and lots of walking. We had booked a private shuttle through Orbitz from/to the Cancun airport. They did a great job confirming our transportation through email. No hiccups there. Highly recommend Barcelo Maya Palace. Our spring break trip was wonderful!

By on Mar 29, 2021

Review comment responded on Mar 29, 2021

Dear Guest, Thank you for taking the time to provide us with your rating and your comments. We are glad to have exceeded your expectations. Kind regards and we hope to have you back as our guests again in the near future, Barceló Maya Tropical

5
Family

2 km of beach well maintained, clean rooms and great shows every night.

By on Jan 4, 2021

Review comment responded on Jan 4, 2021

Dear Guest, Thank you for your rating, we are glad to have exceeded your expectations. Kind regards and we hope you have you back as our guests again in the near future, Barceló Maya Tropical

4
Family

the room on the ground floor smell of mold, but in general it is a very nice and clean resort.

By on Dec 21, 2020

Review comment responded on Dec 21, 2020

Dear Guest, Thank you for taking the time to provide us with your rating and comments. We are glad that you enjoyed the resort in general. Regarding the humidity smell we have passed on your comments to our housekeeping manager so that they can keep improving the service we provide. Kind regards and we hope to have you back in the near future, Barceló Maya Tropical

5
Everyone

By on Nov 22, 2020

Review comment responded on Nov 22, 2020

Dear Guest, Thank you for your rating, we are glad to have exceeded your expectations. Kind regards and we hope you have you back as our guests again in the near future, Barceló Maya Tropical

Barceló Maya Tropical - All Inclusive

Carretera Chetumal - Puerto Juarez, Xpu-Ha, QROO 77750
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