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Recent guest reviews

Beautiful water and very clean facilities. The food that they serve is very good.

Everything was perfect ...clean facilities,delicious food ,beautiful beach ,great staff ...will definitely come back

I liked all the variety of buffets and pools. We had a beautiful room that was close to the pool and activities. Check in was fast and easy. The staff were really friendly and there wasn’t a lot of solicitation and pushy salesman. The breakfast buffet was always good. Pools were great and the resort was really clean and well kept. The premiere area is a nice perk and the spa hydrotherapy was great!

We enjoyed our stay at Barcelo Tropical. The room was clean and the resort grounds were beautiful! We enjoyed the beaches and swam with the turtles, saw many colorful fish and stingrays. The food at the buffets were good but the restaraunts were excellent.

I LIKED EVERYTHING ABOUT THIS RESORT. BEAUTIFUL. I WILL DEFINITELY COME AGAIN.

Huge place with tons to do and see. The rooms were confortable and clean.

It was great ! Very clean would prefer difference in buffets some same food gets boring

This was our first visit and absolutely loved everything about it will definitely be going back to take our family and friends

They did great job updating the resort, building the mall and the amusement park, new Arena hotel. The beach is one of the best beaches around.

This property is not a 5 star resort. here are my observations. Upon check-in they inform you that there is a daily $30 USD surcharge to have WIFI in your room and room service. WIFI is only available for free in the lobby between 5 and 9PM. The Maya mall offer free WIFI during the day. The room is nice. However, they only offer 2 free Coronas per day in your room, NO ALCOHOL is available free in your room. The only offer 2 bars of soap for your entire weeks stay , unless you beg for more. Liquid soap, shampoo, and conditioner are available in the shower in dispensers, so bring a faluffa. Food- buffet is okay, nothing special- Bahia Principe is a touch better, A la Carte Restaurants were fantastic- Gym- Outstanding, one of the best in the Mayan Riviera, Outdoor bars- They open from 9:00am to 7:00pm- however, they only start serving alcohol at NOON.....if you want premium alcohol like Jack Daniels- forget it, you need to have member privileges. Outdoor bars are super under staffed. prepare to wait or make sure you tip heavily. Other than cash for tipping, CASH is of no use anywhere on the resort. They only accept credit cards for payment. The grounds are extensive but very well maintained. Night life SUCKS. We showed up ONE CLUB AT 9:45PM and we were the only one's there. Beach is okay. Lots of onsite shopping. Nice resort, but not 5 star. 4 at best

They have excelent service. The property are very clean however they good improve the foods they are serving

Check in could have been for efficient and all hands on deck since rooms aren’t available until 3:00. I saw a Skelton Crew dwindle down when it got close to 3:00 and they weren’t helpful or friendly during the rush. Then on top of that our section wasn’t cleared until closer to 5:00 and when We were finally allowed in our room it was still being cleaned and the cleaning lady bumped into me and knocked me down when I was trying to get in my suitcase.

Staff was hit or miss. Some attentive and excellent. Others couldn't care less. My hotel room door handle that is attached to lock mechanism was loose. Called twice to fix. Twice they said someone would fix but no show. The food was plentiful but not up to par with their image and price. Still enjoyed my stay as the beach and drinks were great and i had room service included with my package. Memorable stay but will try other resorts next time to compare.

7th trip here. Still fantastic. Seaweed problem exists, but not the hotel's fault. This is with out a doubt a fantastic resort with great service, immaculate grounds, incredible pools. Whaaaaattttt else can i say. I will return again!

Carretera Chetumal - Puerto Juarez Xpu-Ha QROO

Hotel highlights

  • Walking distance to Ecopark Kantun Chi
  • Free buffet breakfast
  • Free uncovered self parking
  • Onsite dining

Barceló Maya Tropical - All Inclusive places you within a 15-minute stroll of popular sights such as Ecopark Kantun Chi and Cenote Cristalino. This 478-room, 4-star property has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 478 rooms are air-conditioned and have an array of amenities, including furnished balconies or patios, free minibar items, and coffee makers. Guests can expect to find 32-inch LCD TVs with digital channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, ceiling fans, and laptop-compatible safes are also available.


Property features

Barceló Maya Tropical - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a health club.

Room options

Junior Suite Oceanfront Premium Level

1 King Bed | 2 Double Beds | Sleeps 4

Superior Room

1 King Bed | 2 Double Beds | Sleeps 4

Superior Room - single occupancy

1 King Bed | Sleeps 1

Junior Suite Oceanfront Premium Level - single occupancy

1 King Bed | Sleeps 1

Guest reviews for Barceló Maya Tropical - All Inclusive

Everyone (35) Couples (7) Family (17) Friends (2)
5
Partner Couples

Beautiful water and very clean facilities. The food that they serve is very good.

By , from Chicago on Sep 16, 2020

Review comment responded on Sep 17, 2020

Dear John, T hank you for taking the time to provide us with you rating. We are glad to hear we exceeded your expectations and that you specially enjoyed the food. Kind regards and looking forward to having you as our guests again in the near future, Barceló Maya Tropical

5
Family

Everything was perfect ...clean facilities,delicious food ,beautiful beach ,great staff ...will definitely come back

By , from Blaine,Minnesota on Mar 14, 2020

Review comment responded on Mar 14, 2020

Dear Kal, Thank you for rating and your comments. We are glad you enjoyed your stay here with us. We hope to have you back as our guests again in the near future, Barceló Maya Tropical

5
Family

I liked all the variety of buffets and pools. We had a beautiful room that was close to the pool and activities. Check in was fast and easy. The staff were really friendly and there wasn’t a lot of solicitation and pushy salesman. The breakfast buffet was always good. Pools were great and the resort was really clean and well kept. The premiere area is a nice perk and the spa hydrotherapy was great!

By on Mar 11, 2020

Review comment responded on Mar 11, 2020

Dear Anonymous, Thank you for rating and your comments. We are glad you enjoyed your stay here with us. We hope to have you back as our guests again in the near future, Barceló Maya Tropical

4
Family

We enjoyed our stay at Barcelo Tropical. The room was clean and the resort grounds were beautiful! We enjoyed the beaches and swam with the turtles, saw many colorful fish and stingrays. The food at the buffets were good but the restaraunts were excellent.

By on Feb 29, 2020

Review comment responded on Feb 29, 2020

Dear Anonymous, Thank you for rating and your comments. We are glad you enjoyed your stay here with us. We hope to have you back as our guests again in the near future, Barceló Maya Tropical

5
Everyone

By on Feb 28, 2020

Review comment responded on Feb 29, 2020

Dear Anonymous, Thank you for rating. We are glad you enjoyed your stay here with us. We hope to have you back as our guests again in the near future, Barceló Maya Tropical

5
Everyone

By on Feb 10, 2020

Review comment responded on Feb 10, 2020

Dear Anonymous, Thank you for your comments we are glad to have exceeded your expectations. We hope to have you back as our guests again in the near future. Kind regards,

5
Family Family with small children

I LIKED EVERYTHING ABOUT THIS RESORT. BEAUTIFUL. I WILL DEFINITELY COME AGAIN.

By on Dec 28, 2019

Review comment responded on Dec 29, 2019

Dear Anonymous, Thank you for rating and your comments, we are glad to have exceeded your expectations. We hope to have you back as our guests again in the near future, Barceló Maya Tropical

3
Family Family

Huge place with tons to do and see. The rooms were confortable and clean.

By , from Mexico City on Dec 23, 2019

Review comment responded on Dec 29, 2019

Dear Raul, Thank you for your comments we are glad you enjoyed your stay here with us. We hope to have you back as our guests again in the near future. Kind regards,

2
Everyone

By on Nov 27, 2019

Review comment responded on Dec 2, 2019

Dear Anonymous, Thank you for your rating, if there are any specific areas you have comments on we kindly ask you to let us know. Regards, Barceló Maya Tropical

5
Family

It was great ! Very clean would prefer difference in buffets some same food gets boring

By on Nov 12, 2019

Review comment responded on Nov 13, 2019

Dear Anonymous, Thank you for your rating we are glad you enjoyed your vacations with us. Rest assured your comments have been passed on to our chefs so that they can keep improving the service we provide. Kind regards, Barceló Maya Tropical

Barceló Maya Tropical - All Inclusive

Carretera Chetumal - Puerto Juarez, Xpu-Ha, QROO 77750
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