Skip to main content
Beginning of main content

Recent guest reviews

Beautiful place

A lot of palm three on the beach. Food was good. We did not check in until 4:30 room was not ready. Check in time was 3:00pm. I was not happy with that. Stuff did not care or try to spead up our check in. Lots of rocks on the beach they should they care of that so its easier to get in the water. Overall not bad experience except late check in.

Top notch

Excellent beach area. Great for snorkeling. Great pools also.

I like everything! Only the beach needs to have a lot more sand.

Jose arcos at breakfast and dalina brindis in the evening were top notch

Very beautiful property. Guest services and room service absolutely terrible. Alot of misinformation and misleading information. I doubt I'd ever stay at another Barcelo property again due to this.

No service at the beach or pool areas. We had an all inclusive which said room service was included. We ended up paying for. For some reason our door to connecting room was open and the other door was open as well after coming back.

Property was beautiful, great upkeep. Not enough loungers.

Amazing vacation

Great resort

Room excellent

Beautiful, family friendly and lots of fun. Some of the staff could have been friendlier and having only 2 opportunities to eat at an actual restaurant were the only downfalls. The buffets were ok but still buffets. Drinks and bartenders were great.

We got downgraded to a lower rate hotel in the same complex.

Excellent

The staff was so friendly and the atmosphere was absolutely beautiful! Highly recommended!!! They even brought special stuff to our room because it was our 10 year anniversary! Cant wait to visit again!

The property is huge with plenty of options for things to do. The map we were given upon arrival was a little confusing so it took us some time to find our way around to food the first night. Also, no one told us there was a dress code to eat so we showed up in beach cover ups which weren’t allowed as mine was see through. At the buffet, endless amounts of food. Each day they switch some things out. Some food was just okay, but most of the time I was pleased. Wait staff was excellent in the buffet and restaurant areas. The pools were beautifully maintained and huge. The swim up bar is amazing. We went in September which was nice because no huge crowds anywhere. Also there was no seaweed at the beach during that time and it was lovely. We did get some rain. They have activities scheduled throughout the day which has plenty of participants. I participated in pool Zumba which was a blast. Our room was nice and clean. The maids left extra water bottles in our stocked fridge when requested and they organized our room daily down to our shoes. The Mexicana plaza near the mall has plenty of things to buy and looks like a little outdoor market. They have loads of things to get to bring home. The mall has fancy stores and a casino. There’s also a nightclub but it doesn’t open until 11pm which was kind of a bummer. We didn’t get to go because we were worn out from all the other activities. Overall, I recommend!! There’s multiple resorts in one, with plenty to do and explore!

People were very friendly and the staff was okay as well. But the cleaning we werent too happy. water were filtering in the room, the room were alway humit and the bed and sheets were smelling and humit.

Carretera Chetumal - Puerto Juarez Xpu-Ha QROO

Hotel highlights

  • Free buffet breakfast
  • Free in-room WiFi
  • Free uncovered self parking
  • Onsite dining

Barceló Maya Tropical - All Inclusive places you next to Cenote Cristalino and within a 10-minute stroll of other popular attractions like Ecopark Kantun Chi. This 478-room, 4-star property has 2 outdoor pools along with a private beach and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and 32-inch LCD TVs with digital channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include furnished balconies or patios, free minibar items, and coffee makers.


Property features

Barceló Maya Tropical - All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 278 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.

Room options

Superior Room

1 King Bed | 2 Double Beds | Sleeps 4

Junior Suite, Oceanfront (Premium Level)

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Barceló Maya Tropical - All Inclusive

Everyone (48) Couples (9) Family (31) Friends (1)
5
Family

Beautiful place

By on Jul 29, 2022

Review comment responded on Jul 31, 2022

Dear Aleksandra Thank you for the great feedback of your recent holiday experience at our Barceló Maya Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Regards.

4
Everyone

A lot of palm three on the beach. Food was good. We did not check in until 4:30 room was not ready. Check in time was 3:00pm. I was not happy with that. Stuff did not care or try to spead up our check in. Lots of rocks on the beach they should they care of that so its easier to get in the water. Overall not bad experience except late check in.

By on Jul 24, 2022

Review comment responded on Jul 24, 2022

Dear Ljiljana Thank you for sharing a review of Barceló Maya Tropical. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards

5
Family

Top notch

By on Jul 16, 2022

Review comment responded on Jul 17, 2022

Dear Adam First and foremost we would like to thank you for the praising review you shared following your recent visit to our Barcelo Maya tropical hotel and are delighted to read that we were able to match your expectations. We hope to see you again in the resort. Best regards

5
Family

Excellent beach area. Great for snorkeling. Great pools also.

By on Jul 13, 2022

Review comment responded on Jul 17, 2022

Dear Stephen We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. It will be our pleasure to serve you again. Best regards.

5
Everyone

I like everything! Only the beach needs to have a lot more sand.

By on Jun 21, 2022

Review comment responded on Jun 27, 2022

Dear Svetlana We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We hope to see you again in the resort. Best regards

5
Family

Jose arcos at breakfast and dalina brindis in the evening were top notch

By on May 28, 2022

Review comment responded on Jun 26, 2022

Dear Zachary Thank you for the great feedback of your recent holiday experience at our Barceló Maya Tropical; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We will be pleased to serve you again in the future. Best regards,

4
Everyone

By on Apr 18, 2022

3
Family Friends

Very beautiful property. Guest services and room service absolutely terrible. Alot of misinformation and misleading information. I doubt I'd ever stay at another Barcelo property again due to this.

By on Mar 24, 2022

Review comment responded on Apr 1, 2022

Dear John We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Tropical as you vacation Hotel. We hope to have the opportunity to receive you once again; it will be our pleasure to serve you. Best regards,

3
Partner Couples

No service at the beach or pool areas. We had an all inclusive which said room service was included. We ended up paying for. For some reason our door to connecting room was open and the other door was open as well after coming back.

By on Mar 24, 2022

Review comment responded on Mar 29, 2022

Dear William Thank you for choosing Barceló Maya Tropical as your vacation resort and the time you have taken to share your impressions about your stay. We could let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

4
Family

Property was beautiful, great upkeep. Not enough loungers.

By on Mar 23, 2022

Review comment responded on Mar 25, 2022

Dear Paula Thank you for choosing Barceló Maya Tropical as your vacation resort and the time you have taken to share your impressions about your stay. We could let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

Barceló Maya Tropical - All Inclusive

Carretera Chetumal - Puerto Juarez, Xpu-Ha, QROO 77750
url importing http://www.orbitz.com/Xpu-Ha-Hotels-Barceló-Maya-Tropical---All-Inclusive.h1348114-p2.Hotel-Reviews
There was an error importing /Xpu-Ha-Hotels-Barceló-Maya-Tropical---All-Inclusive.h1348114-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Xpu-Ha-Hotels-Barceló-Maya-Tropical---All-Inclusive.h1348114-p2.Hotel-Reviews

Frequently asked questions