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Barceló Maya Palace - All Inclusive

4.5 out of 5.0
Overview Reviews Amenities & Policies
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO
1-844-663-2269
4.3
out of 5
"Very good!"
See all 170 reviews
Room cleanliness 4.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 4.5

This hotel is most popular for:

  • Everyone
  • Family
  • Couples

Recent guest reviews

I didnt like the fact that the AC is turned off in the middle of the night.

The reservation process for the a la cartel restaurants is poor at best. They make it almost impossible. They say they are booked but yet you see empty tables everywhere. The transportation in the resort is horrible. Takes forever to get from place to place. Need two more buses or go with the golf cart train like many other resorts. The buffet had much to be desired. We had 17 people and would not go back.

Very beautiful resort the only downfall for us was having to make reservations every night for dinner and only times left were 9:30 at night and having to walk so far to eat anything other that that we enjoyed our stay

It was very clean and we'll decorated. Some of the bar tenders weren't very nice. It was a bummer to pay for internet everyday.

Food at most of the ala carte restaurants was marginal, went for lobster on two occasions. Both times, the lobster was not available. Wanted to try one of the Japanese restaurants, told there were no reservations left. Ate at the restaurant beside one, and more than half the tables were empty as was the case in every ala carte restaurant we ate in. Also disliked that bottled water was not restocked everyday. We had to request it, considering the water situation in Mexico, this was unacceptable. The waiters were exceptional. Check in staff was not helpful, nor friendly. Being a first time visitor, we were definitely underwhelmed during check in. However, the facility was beautiful.

The hotel is near the beach, the view is very beautiful! Free food is delicious! The romantic dinner is very good!

Overall my stay at the Palace was great experience. There was no long wait to check in at the resort and we were in our room within a half hour of arriving at the resort even though it was prior to published check in time. I have stayed at the Barcelo over 10 times and have never been disappointed. The only negative was the seaweed on the beach and it appeared the resort did not attempt to clean it up daily as they had in past stays.

We LOVED everything! The staff is extremely friendly! The rooms are very clean. The food is delish! The drinks are yummy! We stayed at Palace and it was worth every penny! We will be going back!

This resort it’s big and has a lots of stuff to do. My kids loved the kids pools. Only down site was the seaweed on the beach which they try to clean up but it was just a lot. I never see so much of seaweed. But everything was excellent.

Great trip. Beautiful beach. Buffet’s could improve in the quality of food being served. The restaurants were great.

The grounds were immaculate and beautiful. They could have taken better care of the beach by removing the seaweed and keeping it cleaner. Food at the buffets was plentiful and sometimes tasted better than the somewhat bland dine-in options at restaurants. Overall pleasant atmosphere.

Bassnectar concert held at the property brought in young and rude crowd that took away from an otherwise beautiful resort.

Property is large and very clean. Food was good. During our stay we saw a lot of turtles .

Great hotel and beach but horrible staff compared to other AI

Cta Chetumal Puerto Juarez KM 266.3 Xpu-Ha QROO

Hotel highlights

  • Free buffet breakfast
  • Free parking
  • Onsite dining
  • Spa

Barceló Maya Palace - All Inclusive places you within 2 miles (3 km) of Kantenah Lagoon and Puerto Aventuras Marina. This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:30 AM. Relish the international cuisine at Mirador, one of 6 onsite restaurants.


Rooms

Guests can expect to find WiFi and 32-inch an LCD TV with satellite channels. Along with relaxing touches like a rainfall showerhead and a jetted tub, the bathroom offers hair dryers and free toiletries. Other standard amenities include a furnished balcony or patio, a sofa bed, and free minibar items.


Property features

Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a casino, a water park, and a nightclub.

Room options

Junior Suite (2 Adults)

King 1 | Full 2 | Sleeps 2
$202* Per night/room Sep 1 - Sep 2

Junior Suite (4 Adults)

King 1 | Full 2 | Sleeps 4

Junior Suite (2 adults + 2 children)

King 1 | Full 2 | Sleeps 4

Junior Suite, Pool View (Premium Level 3 Adults)

King 1 | Full 2 | Sleeps 3

Junior Suite (3 adults + 1 child)

King 1 | Full 2 | Sleeps 4

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (63) Couples (35) Business (1) Family (60) Friends (9) Other (2)
4
Families

I didnt like the fact that the AC is turned off in the middle of the night.

By on Jul 24, 2019

Review comment responded on Jul 25, 2019

Dear Oscar; We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Regarding the air-conditioning, we are sorry if there was a problem with the functioning of the system in your room; we would have sent our maintenance staff immediately to repair it had we known Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards,

2
Everyone

By on Jul 20, 2019

Review comment responded on Jul 21, 2019

Dear Guest; Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Palace hotel.

2
Families Families

The reservation process for the a la cartel restaurants is poor at best. They make it almost impossible. They say they are booked but yet you see empty tables everywhere. The transportation in the resort is horrible. Takes forever to get from place to place. Need two more buses or go with the golf cart train like many other resorts. The buffet had much to be desired. We had 17 people and would not go back.

By , from El Dorado Hills, CA on Jun 25, 2019

Review comment responded on Jun 25, 2019

Dear Guest; Thank you for the time you took out of your day to share your comments regarding your recent stay in our Barceló Palace hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best Regards,

5
Everyone

By on Jun 24, 2019

Review comment responded on Jun 24, 2019

Dear Guest; We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

4
Families

Very beautiful resort the only downfall for us was having to make reservations every night for dinner and only times left were 9:30 at night and having to walk so far to eat anything other that that we enjoyed our stay

By on Jun 17, 2019

Review comment responded on Jun 17, 2019

Dear Guest; Thank you for reviewing your recent stay in our Barceló Palace. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Best Regards,

5
Families Partner Couples Friends

It was very clean and we'll decorated. Some of the bar tenders weren't very nice. It was a bummer to pay for internet everyday.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

Dear Guest; We would like to thank you for the positive comments you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. We hope you soon! The management

4
Partner Couples

Food at most of the ala carte restaurants was marginal, went for lobster on two occasions. Both times, the lobster was not available. Wanted to try one of the Japanese restaurants, told there were no reservations left. Ate at the restaurant beside one, and more than half the tables were empty as was the case in every ala carte restaurant we ate in. Also disliked that bottled water was not restocked everyday. We had to request it, considering the water situation in Mexico, this was unacceptable. The waiters were exceptional. Check in staff was not helpful, nor friendly. Being a first time visitor, we were definitely underwhelmed during check in. However, the facility was beautiful.

By on Jun 15, 2019

Review comment responded on Jun 16, 2019

Dear Guest; Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Best Regards,

4
Everyone

By on Jun 9, 2019

Review comment responded on Jun 9, 2019

Dear Guest; We would like to thank you for your rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. The Management

4
Everyone

By on May 27, 2019

Review comment responded on May 28, 2019

Estimado Huesped; Nos gustaría agradecerle su calificación positiva que ha compartido referente a su reciente visita a nuestro hotel Barceló, estamos encantados de saber que fuimos capaces de cumplir con sus expectativas. La Gerencia

5
Friends Business Business Travelers

The hotel is near the beach, the view is very beautiful! Free food is delicious! The romantic dinner is very good!

By on May 26, 2019

Review comment responded on May 26, 2019

Dear Guest; We would like to thank you for the positive comments you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. We hope you soon! The management

Barceló Maya Palace - All Inclusive

Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO 77750

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.