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Recent guest reviews

The resort is great. We spent 9 days and we don't have any complaint at all. The food, the drinks, the employees, everything is great. We will go back to this hotel.

Great facilities. Amazing service. Worth every penny.

The food was BEYOND DISAPPOINTING. Making reservations at night was frustrating as nothing was available all week. Check in was pathetic and took forever. Only positive aspect was it was a clean and nice resort with good waiter/waitress staff.

Clean wonderful place. Food a average and no premium liquor

excellent experience.

Great family resort that was a true beachfront property. The beach was very nice, kids loved snorkeling and swimming with sea turtles right off shore. Entertainment staff, aka Kendall, was great! The shows were sub par at best and the reservations for dinners was horrible. Couldn't get a reservation the 1st 2 nights there and the next 3 nights we couldn't get a reservation until 9:30 and 9:45. Thank goodness we have teenagers because I could not imagine doing that with little kids. The buffet was very good, so that helped a lot-just a shame you spend so much money and out of all 5 resorts you cant get reservations at any of the restaurants. We made the best of it, knowing it was spring break...but truly there should be a better system. We also enjoyed the catamarans provided free, and won a free dolphin swim at Bingo, but couldnt use it because we were leaving the next day. I would go back again, if there was some sort of cheaper special, but we stayed at the Iberostar Playa Parisio a couple of years ago and enjoyed it overall better.

Massive place which is both good and bad. Some places took a long time to get to. Shuttles are available to get you around but are sometimes a pain to deal with.

Beautiful beach area

Our family of 11 had a fantastic stay at the Barcelo Maya Palace from January 8-15, 2022. The property is stunning and the staff go above and beyond to make sure your stay is everything you would hope it to be. The property is huge with so many fun activities for all ages. The food is absolutely wonderful in flavor, presentation and variety. Just can't say enough about how this property exceeded our expectations. It was a true highlight seeing the sea turtles up close. We would definitely come back! The only area I think they could improve on would be that our check in was rather slow, which is kind of a bummer when you are tired and hungry from traveling all day. But aside from that it's 5 stars all the way!!!!

Very nice

We traveled with a large group, one of the parties which had paid for premium upgrade. We requested rooms to be near each other and were instead given rooms completely separate and in different buildings. The premier reservation was not helped with transportation to/from the airport, and never received any of the perks they were promised- in addition to the massage. They were given wrong directions to the massage location and therefore arrived late and were not able to have their massages. As for the rest of our party, one of them slipped and fell, hurting his knee. When he mentioned it to staff who was passing by, they laughed and said people slip and fall all the time time especially when it rains. When we went to report the accident on the following day, the manager on duty and security asked why he didn't take a picture when it had happened- to which we responded "he was alone when it happened was he supposed to take a selfie while laying on the floor??" We wasted almost 2 hours of our vacation requesting a change of room until it was finally granted. Our first night at dinner, we were split between 3 four top tables, and our waiter barely attended to our table, spilled water all over the floor and left it there where again, one of the children slipped and fell (which we happen to catch on video). We had had enough and even one of the members of our party got up and asked for a mop to clean it before someone else fell. Overall it was not a great experience.

Beautiful vacation. Food excellent, we were able to book all restaurants for every night, excellent food and service quick and good. Room was cleaned every day and a good quality also. Buffet restaurant was used for breakfast and dinner also very good and had all we needed- lots of choices of breads, hams, cheeses, stations were you can order omelets. Covid tests organized good. All facilities were working- golf, bowling, dolphins, etc.

Super clean, friendly staff, not crowded. The food was delicious just reserve the restaurants since the first day because it gets booked really quick

Ocean and pools were wonderful!

We booked the Barcelo palace and upon arrival moved to stay at Riviera adults only side, my review is based on riviera side do not recommend it feels like ur staying in a sterile hospital, they have service at 1 buffet up to 7pm were food is always the same no flavore and sometimes cold! Other restaurants at this facility requires a reservation where men are required to dress in slacks and close toe shoes while women walk in flip flops and ripped jean shorts thats discrimination against men! Staff at Sapporo was rude we had group of 20 that wanted to sit near each other as they had to break us up into smaller groups it was such a hassle to arrange it as they were refusing to accomadate us eventhough place was empty at that time. In all DO NOT stay at riviera as it doesnt offer much and to have to take the shuttle to visit the other hotel facilities takes for ever to shuttle back around to the riviera.

Cta Chetumal Puerto Juarez KM 266.3 Xpu-Ha QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Barceló Maya Palace - All Inclusive places you next to Oasis Beach and within a mile (2 km) of Ecopark Kantun Chi. This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Mirador, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies or patios, free minibar items, and coffee makers are also available.


Property features

Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Junior Room

1 King Bed | 2 Double Beds | Sleeps 5

Junior Suite, Oceanfront (Premium Level)

1 King Bed | 2 Double Beds | Sleeps 5

Junior Suite, Pool View (Premium Level)

1 King Bed | 2 Double Beds | Sleeps 5

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (27) Couples (4) Family (34)
5
Family with small children

The resort is great. We spent 9 days and we don't have any complaint at all. The food, the drinks, the employees, everything is great. We will go back to this hotel.

By on May 22, 2022

Review comment responded on Jun 11, 2022

Dear Michael, We would like to express our gratitude for the comments you have made on your recent visit to Barceló Maya Palace. This way can understand, how our guests have fully enjoyed their stay. Our main goal is to achieve the maximum satisfaction of our customers, we are so glad we have achieved this with you. Once again, we appreciate your valuable opinion, we hope we can have the pleasure of having you back very soon. Yours Truly,

5
Family Family with small children

Great facilities. Amazing service. Worth every penny.

By on May 15, 2022

Review comment responded on Jun 1, 2022

Dear Dennis, Thank you very much for sharing your great comments. We are glad that you truly enjoyed the hotel, but specially the great service we are well known for. We hope to welcome you back soon. Thank you once again for staying with us. Regards,

2
Family

The food was BEYOND DISAPPOINTING. Making reservations at night was frustrating as nothing was available all week. Check in was pathetic and took forever. Only positive aspect was it was a clean and nice resort with good waiter/waitress staff.

By on Apr 24, 2022

Review comment responded on Apr 30, 2022

Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards,

3
Family

Clean wonderful place. Food a average and no premium liquor

By on Apr 22, 2022

Review comment responded on Jun 1, 2022

Dear Michael, Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

5
Family

excellent experience.

By on Mar 28, 2022

Review comment responded on Mar 31, 2022

Dear David, Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

4
Family

Great family resort that was a true beachfront property. The beach was very nice, kids loved snorkeling and swimming with sea turtles right off shore. Entertainment staff, aka Kendall, was great! The shows were sub par at best and the reservations for dinners was horrible. Couldn't get a reservation the 1st 2 nights there and the next 3 nights we couldn't get a reservation until 9:30 and 9:45. Thank goodness we have teenagers because I could not imagine doing that with little kids. The buffet was very good, so that helped a lot-just a shame you spend so much money and out of all 5 resorts you cant get reservations at any of the restaurants. We made the best of it, knowing it was spring break...but truly there should be a better system. We also enjoyed the catamarans provided free, and won a free dolphin swim at Bingo, but couldnt use it because we were leaving the next day. I would go back again, if there was some sort of cheaper special, but we stayed at the Iberostar Playa Parisio a couple of years ago and enjoyed it overall better.

By on Mar 26, 2022

Review comment responded on Mar 31, 2022

Dear Vince, Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

5
Family Friends

Massive place which is both good and bad. Some places took a long time to get to. Shuttles are available to get you around but are sometimes a pain to deal with.

By on Mar 23, 2022

Review comment responded on Mar 31, 2022

Dear Paul, Thank you for taking the time to write such an excellent review, we are so pleased to read your positive and delightful comments. This mean the world to us, it marks the outstanding service that we are well known. We look forward to welcoming you to Barceló Maya Palace soon. Warm Regards,

2
Family Friends

Beautiful beach area

By on Mar 21, 2022

Review comment responded on Mar 31, 2022

Dear Michael, Thank you for staying with us , we appreciate your evaluation and hope to welcome you back soon. Best Regards

5
Everyone

By on Mar 6, 2022

5
Family

Our family of 11 had a fantastic stay at the Barcelo Maya Palace from January 8-15, 2022. The property is stunning and the staff go above and beyond to make sure your stay is everything you would hope it to be. The property is huge with so many fun activities for all ages. The food is absolutely wonderful in flavor, presentation and variety. Just can't say enough about how this property exceeded our expectations. It was a true highlight seeing the sea turtles up close. We would definitely come back! The only area I think they could improve on would be that our check in was rather slow, which is kind of a bummer when you are tired and hungry from traveling all day. But aside from that it's 5 stars all the way!!!!

By on Jan 19, 2022

Review comment responded on Jan 22, 2022

Dear Kreg, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We have taken good note of your remarks related to the service you received upon check in and apologize for the exceptional wait you expérienced upon your arrival, we will do our utmost to improve on this aspect of our services and extend our sincere apologies for any inconvenience caused to you and your loved ones. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

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