Barceló Maya Palace - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Free minibar, in-room safe, desk, blackout drapes
Gazebo
3 outdoor pools, sun loungers
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪3 min drive‬
  • Place, Puerto Aventuras Marina
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Room

8.4 out of 10
Very good
(251 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Xpu-Ha

Barceló Maya Palace - All Inclusive places you within a leisurely stroll of Ecopark Kantun Chi and Cenote Cristalino. This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.5 miles
  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Cristalino - 14 min walk - 0.8 miles
  • Cenote Azul - 3 min drive - 1.1 miles
  • Puerto Aventuras Marina - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Capri - ‬5 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 278 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.36 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rate plans at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include snorkeling, windsurfing, and rowing/canoeing.

Is a free cancellation option available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do around Barceló Maya Palace - All Inclusive?

This property is located in Xpu-Ha, a short 12-minute walk from Ecopark Kantun Chi and also 18 minutes on foot from Cenote Azul. You'll also find Puerto Aventuras Marina and Puerto Aventuras Golf Club within a short drive.

Will I be able to park at Barceló Maya Palace - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa available at Barceló Maya Palace - All Inclusive?

U-Spa is the property's spa and services include deep-tissue massages, body treatments, and facials.

Does Barceló Maya Palace - All Inclusive feature a casino on the premises?

No, Barceló Maya Palace - All Inclusive doesn't have a casino.

Will I find an indoor pool at Barceló Maya Palace - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What do couples enjoy most about Barceló Maya Palace - All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 3 outdoor pools, and 2 poolside bars.

Does Barceló Maya Palace - All Inclusive have a hot tub?

No, but this all-inclusive property does have a steam room.

Does Barceló Maya Palace - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Barceló Maya Palace - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Barceló Maya Palace - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Barceló Maya Palace - All Inclusive.

Are there connecting rooms at Barceló Maya Palace - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Barceló Maya Palace - All Inclusive?

The closest major airport to Barceló Maya Palace - All Inclusive is Cozumel Intl. Airport (CZM), which is 25.5 mi away (260 minutes by car).

Can I book a room with a balcony at Barceló Maya Palace - All Inclusive?

Yes, every guestroom at Barceló Maya Palace - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Barceló Maya Palace - All Inclusive offer wedding services?

There are wedding services available at Barceló Maya Palace - All Inclusive if that's in your vacation plans.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1382 out of 2136 reviews
Rating 8 - Good. 469 out of 2136 reviews
Rating 6 - Okay. 161 out of 2136 reviews
Rating 4 - Poor. 62 out of 2136 reviews
Rating 2 - Terrible. 62 out of 2136 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Galina

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
We had a good vacation! Room is clean, food is delicious, nice service
Stayed 10 nights in Oct 2025

2/10 Terrible

Natalia

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Unfortunately, this trip was very stressful for us! Not only that, but your company simply ripped us off and deceived our family! Initially, when we bought this hotel through Expedia, we booked a room for a week through your website and indicated the number of people who would be participating in this trip: two adults, my 46-year-old wife, my 74-year-old mother-in-law, and my youngest son, seven years old! We clearly indicated that it was two adults and one child! And this was indicated on the receipt. But after my family arrived directly at the hotel, they were unable to check in because hotel representatives said that the receipt indicated one infant and two adults. My wife presented the original receipt, which indicated that we had paid in full for this trip for two adults and one child! But hotel representatives told us that Expedia provided them with different information and that we had to pay an additional $500! The hotel representative insisted and said that they could not help us in any way, we should contact Expedia directly. We immediately called Expedia back, and after our conversation with their representative, he told us that at the moment we cannot correct this error and we must pay an additional $500. After this amount is paid, we must send them all the receipts confirming this payment in the amount of $500 by email, and then they will refund us the money! This was confirmed directly by the Expedia representative!!
Stayed 7 nights in Oct 2025

10/10 Excellent

Kirill

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were at this resort for our honeymoon 15 years ago. This time around we came with low expectations. The service, food, main pool area and specifically the kids pool exceeded our expectations. Where the resort lacks is night entertainment. The shows start at 930 pm and just don’t live up to the expectations. I think they can do better. Also the MJ show. The backup dancers did a better job than the Michael himself. It was unfortunate. The best, ABSOLUTE BEST SHOW was the IL DIVO!!!!!! Absolutely breathtaking. So incredibly talented. Need more talent like that. I LOVED them. Their voices. I didn’t want the show to end. We had our breakfast and lunch at the Hacienda. My favorite. Exceptional quality food. Veggies and fresh grilled fish and chicken. Absolutely our favorite. Those cooks are incredible. We enjoyed every meal there. A special shoutout and a huge THANK YOU for EXCEPTIONAL SERVICE goes to MAURICIO GOMEZ and BALSARIO at Mirador. Also RUBEN at RODIZIO. These individuals are pure perfection. And what you would expect an exceptional customer service to be. So thank you for taking care of our family. The resort is very clean. The rooms are clean. Although, one thing they didn’t have was face towels. So strange - but out of 5 days - I was only able to get face towels once. Overall, we were very happy with the quality. Everyone there works hard. We always tip for great service. Wish others would do same. We had an amazing time!!!! Excited to go back again!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Holly Carole

Stayed 5 nights in Oct 2025

10/10 Excellent

Natalia

Liked: Cleanliness, property conditions & facilities
Thank you very much!!!👍👍👍
Stayed 8 nights in Oct 2025

10/10 Excellent

David, Kleinburg

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing Barcelo Team! My only recommendation would be employing a tractor operating beach raking system to soften sand and clean and filtrate beach areas. Florida coastlines implement this kind of system and it works quite well. I love this resort and area! Gracias Mucho!
Stayed 7 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 7 nights in Oct 2025

10/10 Excellent

Lukasz Pawel

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort, awesome stuff
Stayed 6 nights in Nov 2025

10/10 Excellent

Martha Patricia Sanchez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was AMAZING! The room was comfortable, the food, the pesonnel working there, they were all really kind and attentive. I would definitely go back in a near future.
Stayed 6 nights in Oct 2025

8/10 Good

Boris

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Huge territory. We were traveling with a 3 year old, and our room was far from everything. So my advice if you don’t know where exactly your room is , bring a stroller or scooter. Even for us was too much walking. Food was good , stuff was great.
Stayed 5 nights in Nov 2025

10/10 Excellent

ALEKSANDR

Stayed 5 nights in Nov 2025

10/10 Excellent

Pawel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Best resort we have ever stayed from the food at the buffet to 14 restaurants everything was spotless beach was amazing
Stayed 14 nights in Oct 2025

4/10 Poor

Lisa Marie

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was not restocked daily and it was with different alcohol when it was restocked and the snacks never got restocked. our friends traveling with us received a fruit plate and we never did. We have been before and this time the place seemed less nice the food was the same in all the restaurants we could not book any nicer restaurants for 7 days because they would only let us do two at a time and we has a large party. The dolphin enclosure looks awful.
Stayed 7 nights in Oct 2025

2/10 Terrible

Michael

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Resort has degraded significantly since previous visit. Customer service and experience of expedia and westjet ruined trip. Absolutely disgusting customer service from expedia!!!!!! Will never use again and tell everyone i know never to use.the worst experience in my life!!!!!
Stayed 11 nights in Oct 2025

10/10 Excellent

Jayelle

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love this place. Great for kids as there’s no big waves in the ocean, nice to just swim and snorkel, and there is easy access to shops, market, mini golf, water parks, and more. Clean rooms, great food, no one got sick. The only thing I would like that is missing is a snack shack close to the ocean or pool. The hotel is expansive so bring comfy shoes and sandals!
Stayed 7 nights in Oct 2025

8/10 Good

William Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travelled as a single and got Palace Premium pool view suite. I got there before check in and it was raining. I had no where to go and was travel tired. Other than that the trip was great. No problems booking a la carte for a single. Staff English is hit and miss. Great booze at the adults only pool… I rented a cabana to stay in the shade… worth the $23 imho. Bed was great, room was cool and comfy. The pool is starting to show its age but it’s still good overall.
Room
View from balcony
Rib eye is the way to go at the steak house
Stayed 8 nights in Oct 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were great. The activies staff really made for fun times by the pool. My kids really connected with Antonio and Jonatan, and the staff remembered the kids which was great. The evening shows were fun and enjoyable. The room was huge we booked a Junior Suite and there was a ton of space. The downside was the cleaning a bit the fridge was not re stocked and the cleaning stuff was sprayed all over our stuff.
Stayed 7 nights in Oct 2025

10/10 Excellent

Gina

Stayed 9 nights in Oct 2025

10/10 Excellent

Liliya

Stayed 9 nights in Oct 2025

10/10 Excellent

geidy mon

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff, great resort for family’s with small kids .
Stayed 3 nights in Oct 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our family stayed seven days at the Mia Palace.We had a wonderful time. Everything was clean, well stocked, and the pools were great for the kids.
Stayed 7 nights in Oct 2025

4/10 Poor

Ivan Ivanovich

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2025

8/10 Good

Svetlana, Toronto

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
In overall, this resort is a nice, highly recommended place to visit! But unfortunately, we had some issues. First, initially we didn't get the room, which we were asking for, placing the request during the booking. We requested the 2 double beds room (for 2 adults and 1 kid), on 2nd or 3rd floor. They prepared for us the room at 1st floor with 1 king size bed! So, we had to spend our time solving this problem. Unfortunately, looks like the staff don't pay attention to the customer's special requests. Second, we couldn’t enjoy French restaurant atmosphere, because we were not allowed to get in with 3 y. o. kid after 8 PM, but nobody let us know during the restaurant booking! We couldn’t rebook this restaurant, because it was our last evening in the resort. So, they placed us in Caribe restaurant, bringing food from French restaurant. It was kind of solution, but we are not happy with that. But again, in general, Barcelo Rivera Maya is a beautiful resort (any hotel in the resort). We will be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Ivan

Liked: Cleanliness, property conditions & facilities
Excellent. Thank you.
Stayed 11 nights in Oct 2025

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately our stay started from the very bad service from the Spidy Shuttle, they took 2 hours to get us to the hotel. It was not our first time here and we know it should be an hour or so but not 2 hours. They raised prices high enough to give better service. The hotel was very nice, good service, great stuff, room was clean and spacious.
Stayed 9 nights in Oct 2025