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Recent guest reviews

Prop and people were excellent. Food for the most part was good. Biggest drawback was the seaweed on the beach which made going into the ocean almost impossible. Also they don't card for the alcoholic drinks, and saw many underage getting plowed. Saw one girl about 14-15 almost drown.

Great experience! The resort was beautiful, amazing staff and the food at the buffets were delicious!

very nice resort

Everything was perfect. Cleanliness, service, excellent food, security, large well-kept area.

I loved swimming with turtles, it was an amazing surprise that they live there. Beach is good but watch out for rocks on the left side by the reefs. There is seaweed which they try and clean up every day but it just keeps coming back, not sure you can do anything about that though, it's nature. Loved French and Brazilian steak house restaurants, didn't care for buffets though as the food tasted under-seasoned constantly but it was not bad though, still good food just nothing "wow" so make reservations and go to restaurants instead if possible. Housekeeping was good and fast. No lotion on the room so make sure you bring a big bottle as i burned and needed tons of lotion so i had to go buy more at the store as the hotel not providing them in the room anymore. Pools are clean but water gets hot in the afternoon so it felt like getting into a bath water and considering that its hot outside- in my opinion, it was not refreshing or pleasant so we stayed at the beach. Overall its a good resort, i like it a lot, very friendly staff and real-live turtles which is amazing

The pool was very cool. Seafood restaurant, french, Brazilian steakout are all delicious places to eat. Even the food at the buffet was great. Wide selection for everyone. Someone at out table doesn't eat red meat. Nelson from french restaurant went to another restaurant to get chicken breast meal. Upgrade to pool and ocean view. Overall one of the best places to stay in Mexico..

The resort is huge! It’s absolutely beautiful and very well maintained. The staff is attentive and makes sure you need for nothing. There’s so many activities to do on the resort (zip lining, ATV riding, swimming with dolphins, jet skiing, parasailing, etc) you don’t need to leave. The food was good, the drinks were even better. I recommend a massage at the spa, that woman has magic in her hands. The beach is beautiful, I watched the sunrise with my feet in the ocean every morning I was there. The pools are sparkling clean. I can’t say enough good things about it!

Good

Good family resort.. Wish more was open in hotel.. but I understand is because of the pandemic.. close to Tulum.. please rent a car to get here is cheaper and you can drive to scared parks and Tulum at your own time and pace..

We reserved the Barcelo Palace but at check-in were promoted to the Barcelo Maya Riviera which is the adult only hotel. It was a fantastic stay! New facility with a very clean rooms and fabulous services! You can't expect better services! The Mexican restaurant is a MUST to go to! But all other restaurants are amazing!

Food

The resort is top notch and there isn’t one thing I can even suggest to better the place! We were there in January and again in March and will be going back again....

Great staff and customer service. The resort was and amenities where very clean.

Cta Chetumal Puerto Juarez KM 266.3 Xpu-Ha QROO

Hotel highlights

  • Close to Ecopark Kantun Chi
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Ecopark Kantun Chi is within a mile (2 km) of Barceló Maya Palace - All Inclusive, and other popular sites like Xpu-ha Beach are within a couple of miles (3 km). This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Mirador, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 756 air-conditioned rooms provide furnished balconies or patios, free minibar items, and coffee makers. Guests can expect to find 32-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include ceiling fans, laptop-compatible safes, and phones.


Property features

Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Room options

Junior Room

1 King Bed | Sleeps 5

Junior Suite, Oceanfront (Premium Level)

1 King Bed | Sleeps 5

Junior Suite, Pool View (Premium Level)

1 King Bed | Sleeps 5

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (47) Couples (7) Family (27)
4
Family Family with small children

Prop and people were excellent. Food for the most part was good. Biggest drawback was the seaweed on the beach which made going into the ocean almost impossible. Also they don't card for the alcoholic drinks, and saw many underage getting plowed. Saw one girl about 14-15 almost drown.

By on Jun 11, 2021

5
Family Friends

Great experience! The resort was beautiful, amazing staff and the food at the buffets were delicious!

By on Jun 7, 2021

4
Family

very nice resort

By on Jun 6, 2021

5
Family with small children

Everything was perfect. Cleanliness, service, excellent food, security, large well-kept area.

By on Jun 3, 2021

Review comment responded on Jun 8, 2021

Dear Guest, The entire Barceló Maya Palace team and I appreciate you have selected us as your vacation destination. And far and for most to share with other travelers your incredible experience on your stay. We are delighted to learn that our entire service, our optimal location, as well as the quality of our food offerings, turned your vacation into a memorable moment. Grant us with a second visit to our beautiful hotel. Kind regards,

5
Family with small children

I loved swimming with turtles, it was an amazing surprise that they live there. Beach is good but watch out for rocks on the left side by the reefs. There is seaweed which they try and clean up every day but it just keeps coming back, not sure you can do anything about that though, it's nature. Loved French and Brazilian steak house restaurants, didn't care for buffets though as the food tasted under-seasoned constantly but it was not bad though, still good food just nothing "wow" so make reservations and go to restaurants instead if possible. Housekeeping was good and fast. No lotion on the room so make sure you bring a big bottle as i burned and needed tons of lotion so i had to go buy more at the store as the hotel not providing them in the room anymore. Pools are clean but water gets hot in the afternoon so it felt like getting into a bath water and considering that its hot outside- in my opinion, it was not refreshing or pleasant so we stayed at the beach. Overall its a good resort, i like it a lot, very friendly staff and real-live turtles which is amazing

By on Jun 2, 2021

Review comment responded on Jun 8, 2021

Dear Guest, Thank you for choosing Barceló Maya Palace as your vacation resort and the time you have taken to share your impressions about your stay. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be pleased to serve you again in the future. Best regards,

5
Everyone

By on May 30, 2021

Review comment responded on Jun 16, 2021

Dear Guest, We would like to thank you for your positive rating that you have shared regarding your recent visit to our Barceló hotel, we are delighted to know that we were able to meet your expectations. Regards,

5
Family

The pool was very cool. Seafood restaurant, french, Brazilian steakout are all delicious places to eat. Even the food at the buffet was great. Wide selection for everyone. Someone at out table doesn't eat red meat. Nelson from french restaurant went to another restaurant to get chicken breast meal. Upgrade to pool and ocean view. Overall one of the best places to stay in Mexico..

By on May 9, 2021

Review comment responded on May 16, 2021

Dear Guest, Thank you for sharing your comments about your stay at Barcelo Palace. We are pleased to read that you enjoyed your stay, and were able to enjoy all facilities we have to offer, from the rooms to the food. We agree with you that our staff is key in our guests’ overall experience, and we are glad to know that our staff went above and beyond to make sure that everyone in you family could enjoy. We hope to see again in the near future.

5
Everyone

By on Apr 30, 2021

Review comment responded on May 16, 2021

Dear Guest, Thank you for your positive rating that you have shared regarding your visit to Barcelo Palace. We are delighted to know that we met your expectations. We hope you come back soon. Regards,

5
Everyone

The resort is huge! It’s absolutely beautiful and very well maintained. The staff is attentive and makes sure you need for nothing. There’s so many activities to do on the resort (zip lining, ATV riding, swimming with dolphins, jet skiing, parasailing, etc) you don’t need to leave. The food was good, the drinks were even better. I recommend a massage at the spa, that woman has magic in her hands. The beach is beautiful, I watched the sunrise with my feet in the ocean every morning I was there. The pools are sparkling clean. I can’t say enough good things about it!

By on Apr 26, 2021

Review comment responded on Apr 29, 2021

Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Palace was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Regards

4
Family Family

Good

By on Apr 25, 2021

Review comment responded on Apr 29, 2021

Dear Guest, Dear Guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Regards

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