Barceló Maya Palace - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
Free minibar, in-room safe, desk, blackout drapes
Private beach, white sand, beach towels, scuba diving
3 outdoor pools, sun loungers
Gazebo

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Azul
    ‪3 min drive‬
  • Place, Puerto Aventuras Marina
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Junior Room

8.4 out of 10
Very good
(249 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Garden view

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds
  • Partial ocean view

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Xpu-Ha

Barceló Maya Palace - All Inclusive places you within a leisurely stroll of Ecopark Kantun Chi and Cenote Cristalino. This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Caleta Chac-hal-al - 10 min walk - 0.5 miles
  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Cristalino - 14 min walk - 0.8 miles
  • Cenote Azul - 3 min drive - 1.1 miles
  • Puerto Aventuras Marina - 5 min drive - 2.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Capri - ‬5 min walk
  • ‪Tokyo - ‬9 min walk
  • ‪Carey Lobby Bar - ‬8 min walk

About this property

Barceló Maya Palace - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 278 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 2.91 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rate plans at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include snorkeling, windsurfing, and rowing/canoeing.

Is a free cancellation option available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do around Barceló Maya Palace - All Inclusive?

This property is located in Xpu-Ha, a short 12-minute walk from Ecopark Kantun Chi and also 18 minutes on foot from Cenote Azul. You'll also find Puerto Aventuras Marina and Puerto Aventuras Golf Club within a short drive.

Will I be able to park at Barceló Maya Palace - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Though parking is limited, accessible parking is also available.

Is there a spa available at Barceló Maya Palace - All Inclusive?

U-Spa is the property's spa and services include deep-tissue massages, facials, and body treatments.

Does Barceló Maya Palace - All Inclusive feature a casino on the premises?

No, Barceló Maya Palace - All Inclusive doesn't have a casino.

Will I find an indoor pool at Barceló Maya Palace - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Barceló Maya Palace - All Inclusive a good place to stay for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 3 outdoor pools, and 2 poolside bars.

Does Barceló Maya Palace - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this all-inclusive property.

Does Barceló Maya Palace - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Barceló Maya Palace - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Barceló Maya Palace - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Barceló Maya Palace - All Inclusive.

Are there connecting rooms at Barceló Maya Palace - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Barceló Maya Palace - All Inclusive?

The closest major airport to Barceló Maya Palace - All Inclusive is Cozumel Intl. Airport (CZM), which is 25.5 mi away (260 minutes by car).

Are there rooms with balconies at Barceló Maya Palace - All Inclusive?

Yes, every guestroom at Barceló Maya Palace - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Barceló Maya Palace - All Inclusive offer wedding services?

There are wedding services available at Barceló Maya Palace - All Inclusive if that's in your vacation plans.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1376 out of 2128 reviews
Rating 8 - Good. 467 out of 2128 reviews
Rating 6 - Okay. 162 out of 2128 reviews
Rating 4 - Poor. 61 out of 2128 reviews
Rating 2 - Terrible. 62 out of 2128 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kristina, Rochester

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth stay at the Barcelo resort. The facility is beautiful and very comfortable. I'll definitely be coming back, thanks to their excellent service and great atmosphere! We were served every day by Helinda, Ismail, Belisario at Coco bar who were charming and very good professionals, making cocktails according to our preferences. The staff is friendly and the food is excellent. Book dinners in specialty restaurants very easy, We enjoyed the food in Mare Nostrum as well as in Tokio restaurant. Very comfortable and beautiful rooms well cleaned and restocked daily. I am of the opinion that enabling check in online would speed up the check in process, in my opinion the process is a bit slow upon arrival. And another small complaint that the beds in the rooms are for replacement.
Stayed 8 nights in Oct 2025

6/10 Okay

oleg

Very bad hair shampoo get your own, but ocean is really good
Stayed 9 nights in Oct 2025

10/10 Excellent

Oleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only bad thing is that it’s old hotel, everything else is very good
Stayed 7 nights in Oct 2025

8/10 Good

Carolyn Belle

Stayed 7 nights in Oct 2025

10/10 Excellent

Kevin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to this Resort with my 3 kids 7,9,11 and my elderly father. Stayed in a Hacienda Room, it was enough space. Only thing that can be better is the buffet, food was just okay. The other dining options better food. Overall, fantastic in all areas, staff are friendly, passionate, the place felt safe, clean and many options for kids throughout.
Stayed 7 nights in Oct 2025

8/10 Good

Anatoliy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Barcelo Maya Palace resort. I would definitely come back to this place. Overall great experience.
Stayed 9 nights in Oct 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
This property is great. Has wonderful restaurants and buffets. Love the beach and sea life able to see while snorkeling. Everyone is very helpful.
Stayed 7 nights in Oct 2025

8/10 Good

Amir

Traveled with family
Liked: Cleanliness, amenities
It was great in general
Stayed 5 nights in Oct 2025

10/10 Excellent

Marina, West Hollywood

Traveled with group, Traveled with family
Liked: Staff & service
It is a very good resort. The palace is my favorite. I use room service every morning and I receive warm breakfast on time. Viviana is the manager of this service and I want to say thank you very much. Vivian for your good job. I enjoy my stay in this resort.
Stayed 10 nights in Oct 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pools, great beach, great snorkeling, Buffets were OK, but not as many choices as in the past. Seemed o be adjusted for a decrease in guests. The ala-carts were amazing though.
Stayed 9 nights in Oct 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel for their great service. The staff is amazing! The resort is extremely clean. The view is beautiful! I highly recommend this resort with accessibility to the rest of the hotels. In my opinion one of the best experiences when I go to Maya Riviera. The best part for me is I could actually relax here.
Stayed 4 nights in Oct 2025

10/10 Excellent

sandeep

Stayed 7 nights in Oct 2025

8/10 Good

Timothy Charles

Stayed 7 nights in Oct 2025

8/10 Good

Miriam, Grand Prairie

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is nice and clean! Adult pool is quiet and relaxing! Staff is attentive! Variety of food was good! However, my room was all the way to the end so I had to walk a long way. I was not offered a room upgrade.
Stayed 7 nights in Oct 2025

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many pools at this resort that crowding doesn’t seem like a problem! The resort is so big, there’s always something to do! We went for our honeymoon and enjoyed every bit of this place. It was also our first time in Mexico and at an all inclusive resort and i couldn’t be happier with Barceló Maya. Will probably only be going here from now on!
Stayed 8 nights in Oct 2025

10/10 Excellent

Mohammad

Liked: Cleanliness
Stayed 5 nights in Oct 2025

8/10 Good

Oleg, Niagara Falls

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

MARIA A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Tetyana, Aurora

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room , kitchen, staff
Stayed 6 nights in Oct 2025

10/10 Excellent

Judith Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was excellent. We didnt like the beds nor the air conditioning. However we had a blast and fully recommend it.
Stayed 5 nights in Oct 2025

6/10 Okay

Lorena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean resort, staff was good, buffet not bad, A la carte restaurants very good, besides Kyoto , I got sick ( very bad vomiting and diarrhea ) we started 7 nights,
Stayed 7 nights in Oct 2025

10/10 Excellent

Jinuk

Liked: Cleanliness, staff & service, property conditions & facilities
Barcelo Maya is a huge resort and I think it would be great for family. The beach is very nice. You can see lots of fish from the beach by the Hotel Palace, and also enjoy very sandy/smooth beach by hotel Beach. I visited five specialty restaurants for staying for five nights. I enjoyed all of them, but Caribeno - seafood restaurant was the best. Brasserie - the French restaurant was slow to bring out food and to be seated, but their food was excellent as well. If you visit Rodizio, Brazilian stakehouse, choose the skewer option. They will bring out like 7 different meat for you. La Fuente Spenish restaurant and Marenostrum, seafood restaurant was good as well, but I liked the three from Palace more. I was there during the week, and it seemed that they didn't open Kyoto or Tokyo. Room was kept clean and mini bars stocked every day. We had two different rooms, and one room with 4 people was humid, even with A/C and the ceiling fan on. (not hot; it was cool but humid - the floor was a little slippery time to time.) Almost all the staff you see were very nice and courteous. We all enjoyed the stay very much, and will probably come back.
Stayed 5 nights in Oct 2025

8/10 Good

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous grounds with beautiful views and foliage. Friendly staff and great service
Stayed 4 nights in Aug 2025

6/10 Okay

Ciria

Stayed 5 nights in Oct 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
very clean and tidy facility
Stayed 7 nights in Oct 2025

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