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Recent guest reviews

Nice and clean. Food was outstanding, service was good.

Really like the sea turtle swimming every day by the beach. Resort was a little under staffed.

Restaurant reservations were hard to make due to limited availability, but once you made it to the restaurant, there were plenty of empty tables. It was amazing to see that so much of the restaurant was empty, and still, they would not sit you if you couldn't get a reservation.

Barcelo Riviera (Adults Only) was modern and updated. great good options and helpful staff

this property had every thing we needed to make our vacation enjoyable

Very nice and clean, great restaurants and pools. But a front desk service very slow, bar service was kind of slow too and room service fail to clean my room at lease twice

All the people are really polite and always show a smile and they face

Our room was spacious and incredibly clean as was the whole resort. Beautiful beaches and pools. We loved the Caribe restaurant. The Mirador buffet had better variety and service than the Hacienda buffet but food was typical for all inclusive.

Love everything 👍Clean,convenient,very friendly,excellent

We had snorkeling and lucky to see sea turtles and fish. So big the properties and clean. Love to come back.

I didnt like the fact that the AC is turned off in the middle of the night.

The reservation process for the a la cartel restaurants is poor at best. They make it almost impossible. They say they are booked but yet you see empty tables everywhere. The transportation in the resort is horrible. Takes forever to get from place to place. Need two more buses or go with the golf cart train like many other resorts. The buffet had much to be desired. We had 17 people and would not go back.

Very beautiful resort the only downfall for us was having to make reservations every night for dinner and only times left were 9:30 at night and having to walk so far to eat anything other that that we enjoyed our stay

It was very clean and we'll decorated. Some of the bar tenders weren't very nice. It was a bummer to pay for internet everyday.

Cta Chetumal Puerto Juarez KM 266.3 Xpu-Ha QROO

Room options

Junior Suite Pool view Premium Level

1 King Bed | 2 Double Beds | Sleeps 5

Junior Suite, Oceanfront Premium Level (Single Occupancy)

1 King Bed | Sleeps 1

Junior Suite Pool view Premium Level (Single Occupancy)

1 King Bed | Sleeps 1

Junior Suite

1 King Bed | 2 Double Beds | Sleeps 5

Hotel highlights

  • Close to Ecopark Kantun Chi
  • Free buffet breakfast
  • Free WiFi in public areas
  • Free parking

Ecopark Kantun Chi is within a mile (2 km) of Barceló Maya Palace - All Inclusive, and other popular sites like Xpu-ha Beach are within a couple of miles (3 km). This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. Relish the international cuisine at Mirador, one of 6 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 756 air-conditioned rooms provide furnished balconies or patios, free minibar items, and coffee makers. Guests can expect to find 32-inch LCD TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include free bottled water, ceiling fans, and laptop-compatible safes.


Property features

Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.

Guest reviews for Barceló Maya Palace - All Inclusive

Everyone (56) Couples (7) Family (17)
5
Partner Couples

Nice and clean. Food was outstanding, service was good.

By on Apr 3, 2020

Review comment responded on Apr 11, 2020

Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

5
Everyone

By on Feb 25, 2020

Review comment responded on Feb 26, 2020

Dear guest, We would like to express our gratitude for the rating you have made on your recent visit, since they help us understand how our guests enjoy their stay with us. Once again, we thank you for this wonderful rating, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

4
Family

Really like the sea turtle swimming every day by the beach. Resort was a little under staffed.

By , from Eau Claire on Jan 20, 2020

Review comment responded on Jan 21, 2020

Dear guest, Thank you for the positive rating that you have shared regarding your visit at the Barcelo Palace. We hope you come back soon and we can continue providing you with the service you deserve. The Management

3
Family

Restaurant reservations were hard to make due to limited availability, but once you made it to the restaurant, there were plenty of empty tables. It was amazing to see that so much of the restaurant was empty, and still, they would not sit you if you couldn't get a reservation.

By on Jan 6, 2020

Review comment responded on Jan 7, 2020

Dear guest, We are very disappointed to read your comments about your stay at our Barceló Maya Palace hotel. We are aware that, unfortunately, a pardon will not change the result of your experience on this occasion, although we ask you, please, to accept our sincere apologies. We want to apologize for not being able to make you feel supported when having an issue with the reservations for the restaurants, we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. Once again we thank you for sharing this valuable information with us, you can be sure that the information you have provided will be used accordingly to improve the experience of our future guests and we hope you will visit us again in the future. Regards, Management.

4
Partner Couples Friends

Barcelo Riviera (Adults Only) was modern and updated. great good options and helpful staff

By on Dec 23, 2019

Review comment responded on Dec 25, 2019

Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

5
Family Family

this property had every thing we needed to make our vacation enjoyable

By , from Fargo, ND on Dec 21, 2019

Review comment responded on Dec 22, 2019

Dear guest, We would like to express our gratitude for the comments you have made about your recent visit, since they help us understand how our guests enjoy their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that you enjoyed your vacation at the Barceló Maya Palace hotel. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacation. We are delighted to see that you really enjoyed the beauty of our facilities and the best service or our staff. It is our intention to offer a nice and clean accommodation so that our guests can still enjoy their vacation memories once they are back home. Once again, we thank you for this wonderful opinion, it has been a pleasure for us to read it and we look forward to serving you again soon. Regards, The management.

4
Family with small children Friends Family

Very nice and clean, great restaurants and pools. But a front desk service very slow, bar service was kind of slow too and room service fail to clean my room at lease twice

By on Dec 5, 2019

Review comment responded on Dec 5, 2019

Dear guest, First of all, we would like to thank you for the positive comments you have shared regarding your recent visit to our Barceló Maya Palace hotel, we are delighted to know that we were able to meet your expectations. We have taken note of your observations related to the service you received at check-in and we apologize for the exceptional waiting you experienced upon arrival, we will do our best to improve our services in this regard. We want to convey our deepest apologies in case it could have caused any inconvenience to you and your loved ones. Once again we thank you for your kind opinion of our hotel and we look forward to serving you again in the future. Regards, The management.

3
Everyone

By on Dec 5, 2019

Review comment responded on Dec 5, 2019

Dear Guest, We would like to thank you for taking the time to share your impressions regarding your recent stay at our Barceló Maya Palace. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. It will be a real pleasure trying to compensate and have the opportunity to host you once again, offering the best service you deserve for vacations. Regards. Management.

5
Family with small children

All the people are really polite and always show a smile and they face

By on Nov 2, 2019

Review comment responded on Nov 8, 2019

Dear guest, Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Regards.

5
Partner Couples

Our room was spacious and incredibly clean as was the whole resort. Beautiful beaches and pools. We loved the Caribe restaurant. The Mirador buffet had better variety and service than the Hacienda buffet but food was typical for all inclusive.

By on Oct 29, 2019

Review comment responded on Oct 29, 2019

We appreciate your comment and have chosen Barcelo Maya Palace as your destination to spend your holidays. We send a cordial greeting and hope to have you back soon. :)

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