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Barceló Maya Palace - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Barceló Maya Palace - All Inclusive

3 outdoor pools, sun loungers
3 outdoor pools, sun loungers
Free minibar, in-room safe, desk, blackout drapes
Gazebo
Private beach, white sand, beach towels, scuba diving

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included

Explore the area

View in a map
Cta Chetumal Puerto Juarez KM 266.3, Xpu-Ha, QROO, 77750
  • Place, Ecopark Kantun Chi
    ‪13 min walk‬
  • Place, Cenote Cristalino
    ‪14 min walk‬
  • Place, Cenote Azul
    ‪2 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Room

Free minibar, in-room safe, desk, blackout drapes

Junior Room

8.4 out of 10
Very good
(252 reviews)
  • Garden view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (Premium Level)

Junior Suite, Oceanfront (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Oceanfront (Premium Level)

8.4 out of 10
Very good
(20 reviews)
  • Partial ocean view
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Pool View (Premium Level)

Junior Suite, Pool View (Premium Level) | Free minibar, in-room safe, desk, blackout drapes

Junior Suite, Pool View (Premium Level)

8.8 out of 10
Excellent
(18 reviews)
  • 484 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Xpu-Ha

Barceló Maya Palace - All Inclusive places you within a leisurely stroll of Ecopark Kantun Chi and Cenote Cristalino. This 756-room, 4.5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Ecopark Kantun Chi - 13 min walk - 0.7 miles
  • Cenote Cristalino - 14 min walk - 0.8 miles
  • Cenote Azul - 2 min drive - 1.1 miles
  • Puerto Aventuras Marina - 2 min drive - 2.0 miles
  • Oasis Beach - 3 min drive - 1.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 64 min drive

Restaurants

  • ‪Mirador & La Hacienda Buffets - ‬11 min walk
  • ‪Capri - ‬5 min walk
  • ‪Strikers Sports Bar - ‬10 min walk
  • ‪Palmeras - ‬8 min walk
  • ‪Tokyo - ‬9 min walk

About this property

Barceló Maya Palace - All Inclusive

Barceló Maya Palace - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 278 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a water park, a nightclub, and a children's pool.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
A private beach, 3 outdoor tennis courts, a health club, and a water park (surcharge) with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

U-Spa has 20 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body treatments. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. The spa is open daily.

Similar properties

Aerial view
Barceló Maya Caribe - All Inclusive
Xpu-Ha
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
8.6 out of 10, Excellent, 1,000 reviews
$213 nightly
The price is $261
May 1 - May 2
Total with taxes and fees
Barceló Maya Caribe - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 4 bars/lounges
  • 6 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Brasserie
  • Caribe
  • La Hacienda
  • Mirador
  • Rodizio

Things to do

  • 3 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,347 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: USD 3.31 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 278 per vehicle (roundtrip, maximum occupancy 7)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

All Inclusive Barcelo Maya Palace Deluxe
Barcelo Maya Palace Deluxe
Barceló Maya Palace All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Xpu-Ha
Barcelo Maya Palace Deluxe Xpu-Ha
Barcelo Palace Maya Deluxe
Maya Barcelo Palace
Maya Palace Barcelo
Maya Palace Deluxe All Inclusive
Palace Barcelo
Barcelo Maya Palace Deluxe All Inclusive Hotel Xpu-Ha
Barcelo Maya Palace Deluxe All Inclusive Hotel
Barcelo Maya Palace All Inclusive Xpu-Ha
Barceló Maya Palace All Inclusive Xpu-Ha
Barcelo Maya Palace Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property Xpu-Ha
Barceló Maya Palace All Inclusive All-inclusive property
Barceló Maya Inclusive XpuHa
Barcelo Maya Inclusive Xpu Ha
Barceló Maya Palace - All Inclusive Xpu-Ha
Barceló Maya Palace - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive rate plans at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals plus all onsite activities. Activities include snorkeling, windsurfing, and rowing/canoeing.

How much does it cost to stay at Barceló Maya Palace - All Inclusive?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Barceló Maya Palace - All Inclusive on May 1, 2026 start from $370, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Barceló Maya Palace - All Inclusive?

Barceló Maya Palace - All Inclusive offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do around Barceló Maya Palace - All Inclusive?

This property is located in Xpu-Ha, a short 12-minute walk from Ecopark Kantun Chi and also 18 minutes on foot from Cenote Azul. You'll also find Puerto Aventuras Marina and Puerto Aventuras Golf Club within a short drive.

Will I be able to park at Barceló Maya Palace - All Inclusive?

Yes, self parking is offered for free at the property. Though parking is limited parking, wheelchair-accessible parking is also available.

Is there a spa available at Barceló Maya Palace - All Inclusive?

U-Spa is the property's spa and services include deep-tissue massages, facials, and body treatments.

Does Barceló Maya Palace - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a private beach, and 6 restaurants at this property.

Does Barceló Maya Palace - All Inclusive feature a casino on the premises?

No, Barceló Maya Palace - All Inclusive doesn't have a casino.

Will I find an indoor pool at Barceló Maya Palace - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Barceló Maya Palace - All Inclusive good for couples?

There are plenty of amenities for couples at this property, including a private beach, 6 restaurants, and 3 outdoor pools.

Are there hot tubs at Barceló Maya Palace - All Inclusive?

No, but guests can enjoy a sauna at this property.

Does Barceló Maya Palace - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Barceló Maya Palace - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Will Barceló Maya Palace - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Barceló Maya Palace - All Inclusive.

Are there connecting rooms at Barceló Maya Palace - All Inclusive?

No, there aren't connecting guestrooms at this property.

How close is the airport from Barceló Maya Palace - All Inclusive?

The closest major airport to Barceló Maya Palace - All Inclusive is Cozumel Intl. Airport (CZM), which is 25.5 mi away (260 minutes by car).

Can I book a room with a balcony at Barceló Maya Palace - All Inclusive?

Yes, every guestroom at Barceló Maya Palace - All Inclusive comes with a furnished balcony/patio and some offer ocean and garden views.

Does Barceló Maya Palace - All Inclusive offer wedding services?

There are wedding services available at Barceló Maya Palace - All Inclusive if that's in your vacation plans.

Barceló Maya Palace - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1386 out of 2129 reviews
Rating 8 - Good. 458 out of 2129 reviews
Rating 6 - Okay. 160 out of 2129 reviews
Rating 4 - Poor. 62 out of 2129 reviews
Rating 2 - Terrible. 63 out of 2129 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Trisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was trip #4 for us, and as we’ve found in the past, it was another wonderful stay at the Barceló resort. This was our first stay in the Palace section, and we are still having discussions about which section we like the best. (we’ve stayed Beach, Caribe and Colonial on prior trips) The Palace was lovely, but we all really enjoyed the central location on the resort of the Caribe & the Colonial sections & our kids loved the large balcony of our room at the Caribe, they voted Caribe as their favourite section. The extra dinner locations, the Palace pool, & additional theatre to chose your evening entertainment from, were all added advantages for the Palace, but in the end I think we agreed that unless we were getting the Palace as the best price, we would choose Caribe as our favourite section. We always stay premium and enjoy the premium room locations, the staff in the premium lounges, & never have issues with dinner reservations. The pool at the Palace was an amazing draw for our family & it did not disappoint! It was a fun space. We rode the red double decker buses more on this trip then any other. The Palace is further away from things (& we had grandparents with us). The bus is fun so we didn’t mind. Ember Shores was at the resort during our trip. It made us thankful that we were at the Palace and far away from the thumping (of the music). We would not have been happy at the Caribe while this event was happening.
Stayed 14 nights in Dec 2025

10/10 Excellent

April

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great to us and our young kids!
Stayed 7 nights in Dec 2025

6/10 Okay

Darlene L

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pool was ice cold
Stayed 8 nights in Dec 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great, staff was friendly and so helpful, food was amazing especially at the Al a’cart restaurants, lots of iguanas and gecko’s, great pools and swim up bars. Beaches were great and ocean is teaming with fish making snorkeling the best.
Beach and their great coffee
Gazebo at the Palace
Walkway inside Palace rooms
Covered walkway
Stayed 7 nights in Dec 2025

10/10 Excellent

Neena, Auburndale

Stayed 6 nights in Dec 2025

6/10 Okay

Cristhian

Traveled with family
Liked: Property conditions & facilities
Biggest compliment about this place is the food. Very bar
Stayed 8 nights in Dec 2025

10/10 Excellent

Mikhail

Liked: Cleanliness, amenities, property conditions & facilities
Kids had a great time enjoying the resort amenities. Rooms were clean and food was good. Staff were helpful and snorkeling off beach was fantastic.
Stayed 8 nights in Oct 2025

10/10 Excellent

Volodymyr

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Dec 2025

10/10 Excellent

Jenny Rae

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Will be coming back! Very safe- family friendly resort, food was great with lots of options
Stayed 6 nights in Dec 2025

10/10 Excellent

Zhihua

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 4 nights in Dec 2025

6/10 Okay

Stephanie C

Traveled with family
Liked: Amenities, property conditions & facilities
The resort was great, the room was left to be desired. One of the sinks was broken all week despite advising staff, the cleaning staff did not show up every day, the air conditioning is not the greatest and the room remains incredibly damp regardless of what you do.
Stayed 7 nights in Dec 2025

8/10 Good

Tamara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I didn't like was allowing smoking. Sometimes people were smoking on the beach and near the pool. Last year's it wasn't allowed.
Stayed 11 nights in Dec 2025

10/10 Excellent

Carrie Laine, Campbell River

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are clean, and spacious Beds are comfy and they provide lots of pillows Staff are very diligent and friendly Beach is amazing, with lots of fish and turtles
Breakfast at Mirador
Sunrise near the dock
Beach
Stayed 14 nights in Dec 2025

8/10 Good

Vyacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more service at the beach
Stayed 10 nights in Dec 2025

10/10 Excellent

Viktor

Liked: Cleanliness, property conditions & facilities
Parents loved it, great place to stay
Stayed 15 nights in Dec 2025

8/10 Good

Joe

Stayed 10 nights in Dec 2025

8/10 Good

Jeremy Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2025

8/10 Good

James Charles

Stayed 10 nights in Dec 2025

6/10 Okay

Patricia J

Liked: Cleanliness
Stayed 10 nights in Dec 2025

8/10 Good

Fern Beverly

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff for most part were great! The resort is beautiful! However it’s too bad they can’t take something like a recent hip replacement my husband had, our room was very far away….we were travelling with 2 other reservations. We booked very far in advance, requesting rooms closer to our daughter and family, this was before we even knew about surgery. We were in different building at end so it was a hardship 😔
Stayed 14 nights in Dec 2025

10/10 Excellent

Bernardino

Liked: Cleanliness, amenities, property conditions & facilities
Beach was great
Stayed 6 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Dec 2025

6/10 Okay

shan

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The worst two things about this hotel are: 1. The room is extremely humid, making everything, including your blankets and mattress, wet and soggy. Even your clothes never dry after getting wet. I was relieved to only book four nights because I couldn’t stand staying in that room. To make matters worse, the room doesn’t have any ventilation. After showering, my phone, which didn’t touch water, couldn’t charge because of the water inside. 2. The service clerks’ English is so bad that it’s difficult to communicate with them. I asked where I could book a shuttle, and she said downstairs. That’s it! She didn’t give me any directions, tell me which floor it was, or explain why the front desk couldn’t help us book the shuttle. We figured out that it was because my hotel was booked through Expedia, so they don’t serve us. We went to downstairs and try to find the agent twice but never seen him onsite. Turns out I have to book online myself. Airport transportation or any other transportations to theme parks has to be self managed. The bracelet for the room key is so weak that it breaks in a few days, and you’ll likely lose it and have to pay for penalties. The swimming pool area and Beach also have no life jackets. You either bring your own or buy one on-site.
Stayed 5 nights in Dec 2025

8/10 Good

Oleg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We’ve been in this resort 5 times and haven’t been disappointed. The landscape, amenities, food, entertainment- everything is amazing.
Stayed 10 nights in Dec 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
So clean everywhere. Staff were very friendly and helpful. Great beach fish just swam around our feet. Was such a fun experience with our family.
Stayed 6 nights in Nov 2025

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