Property and food was below average even for what you paid. The staff was not helpful with any issues that arose....we never had hot water and complained 3 times. Several restaurants required reservations and we were told they were booked up for all time slots for the week for 2 people. The next day our friends booked 2 dinners for a group of 18!?! How does that happen when they were completely booked.
Beach was beautiful and well maintained. Could use more staff due to high volume of visitors but I understand the difficulty of finding staff at this time.
I would have rated higher but switched from colonial to beach without explanation Resort stay was good otherwise Caribe pool is fun
Loved everything about the property and the staff. My only two complaints are that though we stayed 6 nights we could only get two alacarte reservations (one we had to pay up for). I am sure this has to to do with staffing, but would have been nice to have more opportunities outside of the buffet. Second is would love to have some evening outdoor music to relax to. If there was some, we never found it at the Colonial. Both minor things in the big picture. Again we had a great time!!!
The property is beautiful but the rooms could use a little updating.
Loved the variety of foods. Desserts tasted great. Wish there was a bar closer to the beach
We did not like the bait and switch tactics. We booked into the Maya Colonial. When we arrived they placed us in the Maya Beach. We then spent slot of time walking back and forth to the Colonial.
Service was rude tipped them $20 per dining buffet or room service, toilet was broken had to call 3 times, didn’t speak English. Food wasn’t good, the food depends how picky you are but we didn’t like it, cheap buffet food, Restraunt waiters weren’t very nice and we left $20 tips there as well.
Overall hospitality was exceptionally disappointing. Staff blamed COVID for their lack of planning ahead. This was our 6th time staying at a Barcelo property in Mexico, 3rd at this specific site and we have never been so poorly received. We don’t ever plan on staying on another Barcelo property due to the disappointing experience which is very sad as we were married at this location. Do better for your guests and be kind.
I would like to renovate the room Bracelet key
Super fun things to do. Property offers a lot. Had to ask for face cloths everyday from cleaning staff. Had no transportation to the resort
the resort and properties were extremely beautiful . the staff were not friendly , very short ,and many walking away stating I don't speak english , such a bummer
The facility in general is beautiful. The food was good too.
It was Clean
Good
Very friendly staff. This was my second time in four years and was not disappointed. Guest services was amazing in helping with car rental and COVID test scheduling. Private beach and pools. Food was buffet type but breakfast was the best. Take advantage of scheduling a meal at one of their restaurants with a voucher you get. Staff was masked at all times. Weekend was ‘fuller’ but weekdays were not if you’re looking for a quiet retreat.
Barceló Maya Colonial - All Inclusive places you within a 10-minute stroll of popular attractions such as Ecopark Kantun Chi and Cenote Cristalino. This 480-room, 4-star property welcomes business and leisure travelers with a private beach, a full-service spa, and a free water park.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat.
All 480 rooms feature balconies or patios, free minibar items, and coffee makers. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Ceiling fans, laptop-compatible safes, and phones are also standard.
Barceló Maya Colonial - All Inclusive features a private beach, a full-service spa, and a free water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a children's pool.
Property and food was below average even for what you paid. The staff was not helpful with any issues that arose....we never had hot water and complained 3 times. Several restaurants required reservations and we were told they were booked up for all time slots for the week for 2 people. The next day our friends booked 2 dinners for a group of 18!?! How does that happen when they were completely booked.
Beach was beautiful and well maintained. Could use more staff due to high volume of visitors but I understand the difficulty of finding staff at this time.
We want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. Once again we thank you for sharing your experience with us and we look forward to see you again soon
I would have rated higher but switched from colonial to beach without explanation Resort stay was good otherwise Caribe pool is fun
Thank you for sharing your feedback on your recent experience among us, your comments are crucial in our improvement process therefore we highly value your time and constructive critics.
Loved everything about the property and the staff. My only two complaints are that though we stayed 6 nights we could only get two alacarte reservations (one we had to pay up for). I am sure this has to to do with staffing, but would have been nice to have more opportunities outside of the buffet. Second is would love to have some evening outdoor music to relax to. If there was some, we never found it at the Colonial. Both minor things in the big picture. Again we had a great time!!!
Thank you for sharing your feedback on your recent experience among us, your comments are crucial in our improvement process therefore we highly value your time and constructive critics and we hope to welcoming you again very soon
The property is beautiful but the rooms could use a little updating.
We want to thank you for choosing Barceló Maya Colonial to enjoy your vacation and for taking part of your time in evaluating your stay with us. Once again we thank you for sharing your experience with us and we look forward to serving you again soon.
Loved the variety of foods. Desserts tasted great. Wish there was a bar closer to the beach
We are happy you enjoyed your recent stay with us. Thank you for your comments and feedback. We look forward to welcoming you back again very soon
We did not like the bait and switch tactics. We booked into the Maya Colonial. When we arrived they placed us in the Maya Beach. We then spent slot of time walking back and forth to the Colonial.
Thank you for sharing your feedback on your recent stay with us, your comments are crucial in our improvement process therefore we highly value your time and we will take the neccesary measures and actions to ensure the complete satisfaction of our guest
Service was rude tipped them $20 per dining buffet or room service, toilet was broken had to call 3 times, didn’t speak English. Food wasn’t good, the food depends how picky you are but we didn’t like it, cheap buffet food, Restraunt waiters weren’t very nice and we left $20 tips there as well.
We genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.
Overall hospitality was exceptionally disappointing. Staff blamed COVID for their lack of planning ahead. This was our 6th time staying at a Barcelo property in Mexico, 3rd at this specific site and we have never been so poorly received. We don’t ever plan on staying on another Barcelo property due to the disappointing experience which is very sad as we were married at this location. Do better for your guests and be kind.
We thank you very much for choosing our hotel Barcelo Maya Colonial on this occasion, we hope to have the opportunity to serve you again in the near future and fullfilled your expectations
In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics