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Barceló Maya Colonial - All Inclusive

4.0 out of 5.0
Overview Reviews Amenities & Policies
Carretera Chetumal-Puerto Juarez, Xpu-Ha, QROO
1-844-663-2269
3.9
out of 5
Average Guest Review
See all 89 reviews
Room cleanliness 4.0
Service & staff 3.5
Room comfort 3.5
Hotel condition 4.0

This hotel is most popular for:

  • Everyone
  • Family
  • Friends

Recent guest reviews

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Good service. Very polite staff. Food for any choice.

We stayed 7 nights at Barceló Maya Colonial. The property is extremely clean and well kept. The room are a little outdated but they offer the comfort you need and are clean. The food was great and all the a la carte restaurants were amazing. My favorite was Kyoto, the Japanese restaurant. Each night there was a different life show for the guests’ entertainment. All shows were extremely fun. The kids really liked the magic show. There are several different entertainment options, some of them are not even marketed. There is a kids disco, dolphins show at 12 every day, and so many more. My husband didn’t really like the fact that there was no alcohol served until 12, but it didn’t bother me. Apparently is a riviera maya law. I would recommend this resort to anyone. Best family vacation yet!

The service through out the facilities was horrible

The Colonial is the resort that we had chosen for our vacation but when we got there we were told that the hotel was overbook and they had Moo e us to the beach one. We did question why they had move us with out notice knowing that we had contacted the hotel prior to our arrival and they didn’t have the courtesy to inform us the decision they made prior to our check in. The manager wasn’t helpful she took our information and put us in a waiting list saying that she will contact us the next day and help us move to the colonial but it never happened. They say the 4 hotels beach, caribe, colonial and tropical are the same category but that is not true or there is a discrimination thirst some guests. The food is a lot better on The colonial side they have better choices and the bufoarea has table chlothes that are missing at the beach side. They tell you that you can use all the restaurants and bars in the complex except for the palace and it may sound weird but who wants to basically go to the entire complex to go for breakfast you’ll do it maybe once or twice but then you are basically forced to stay in an area that they choosed for you. They blamed in Expedia and orbitz because supposedly they were the once overbooking the property. So this was our second and last time at the Barcelo Maya resort. Last year we had a great experience and decided to go back we had recommended to our friends now we don’t want to recommend it to anyone they may end somewhere else

We know the property relatively well as this was our third time staying at this resort! All in all it was good, some minor inconsistencies in room restocking and took a little long to get service at some of the ‘bars’ within the facility but nothing that would deter us from staying with you again

Excellent costumer service. The hotel was clean and the food was extraordinary.

Excellent resort to stay at with you family and kids.

The new Zip Line/go carts area was a pleasant surprise. Although most of the ares were closed due to repairs.

Very simple resort nothing crazy...we won't be back. It was our 9th time staying in Riviera maya. Every time we stayed in different resorts. I would put this one on 9th place

Carretera Chetumal-Puerto Juarez Xpu-Ha QROO

Hotel highlights

  • Close to Xpu-ha Beach
  • Free parking
  • Onsite dining
  • Spa

Barceló Maya Colonial - All Inclusive places you next to Ecopark Kantun Chi and within a mile (2 km) of other popular attractions like Xpu-ha Beach. This 480-room, 4-star property welcomes business and leisure travelers with a private beach, a full-service spa, and a casino.


Dining

This property is home to 4 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 480 air-conditioned rooms provide balconies or patios, sofa beds, and free minibar items. LCD TVs come with satellite channels, and guests can stay connected with WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, free bottled water, and ceiling fans are other standard amenities.


Property features

Barceló Maya Colonial - All Inclusive features a private beach, a full-service spa, and a casino. There's free parking, and an airport shuttle (available 24 hours) for USD 123 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a children's pool.

Room options

Superior Room (2 adults)

1 King Bed | 2 Double Beds | Sleeps 2
$240* Per night/room Dec 16 - Dec 17

Superior Room (2 adults + 2 children)

1 King Bed | 2 Double Beds | Sleeps 4

Superior Room (2 adults plus 1 child)

1 King Bed | 2 Double Beds | Sleeps 3

Superior Room (4 adults)

1 King Bed | 2 Double Beds | Sleeps 4

Superior Room (3 adults +1 child)

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Barceló Maya Colonial - All Inclusive

Everyone (56) Couples (5) Business (1) Family (17) Friends (6)
4
Families

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By on Dec 15, 2019

5
Friends Families

Good service. Very polite staff. Food for any choice.

By on Dec 15, 2019

Review comment responded on Dec 15, 2019

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are pleased to know that we were able to meet your expectations. We would like to express our sincerest gratitude for your kind words toward our waiting staff as they strive to deliver an excellent service at all times to ensure our guests fully enjoy their dining experiences among us. We invite you to enjoy our benefits by enrolling in our "my barcelo" program which you can find on our barcelo.com website. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We look forward to welcoming you again very soon. Regards

4
Everyone

By on Dec 4, 2019

Review comment responded on Dec 4, 2019

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We look forward to welcoming you again very soon. Regards

5
Family with small children

We stayed 7 nights at Barceló Maya Colonial. The property is extremely clean and well kept. The room are a little outdated but they offer the comfort you need and are clean. The food was great and all the a la carte restaurants were amazing. My favorite was Kyoto, the Japanese restaurant. Each night there was a different life show for the guests’ entertainment. All shows were extremely fun. The kids really liked the magic show. There are several different entertainment options, some of them are not even marketed. There is a kids disco, dolphins show at 12 every day, and so many more. My husband didn’t really like the fact that there was no alcohol served until 12, but it didn’t bother me. Apparently is a riviera maya law. I would recommend this resort to anyone. Best family vacation yet!

By on Dec 1, 2019

Review comment responded on Dec 1, 2019

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your support in the guest satisfaction survey, which will be sent 48 - 72 hours after your check out to your email, to help us keep improving and make the stay at the Barceló hotels an unforgettable experience. We look forward to welcoming you again very soon. Regards

1
Family with small children Families

The service through out the facilities was horrible

By on Nov 29, 2019

Review comment responded on Nov 29, 2019

Dear Alfonso, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We were most concerned to read your remarks on the service you expérienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Regards

5
Everyone

By on Oct 10, 2019

Review comment responded on Oct 13, 2019

Dear Anonymous, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing and discussing your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards,

3
Families

The Colonial is the resort that we had chosen for our vacation but when we got there we were told that the hotel was overbook and they had Moo e us to the beach one. We did question why they had move us with out notice knowing that we had contacted the hotel prior to our arrival and they didn’t have the courtesy to inform us the decision they made prior to our check in. The manager wasn’t helpful she took our information and put us in a waiting list saying that she will contact us the next day and help us move to the colonial but it never happened. They say the 4 hotels beach, caribe, colonial and tropical are the same category but that is not true or there is a discrimination thirst some guests. The food is a lot better on The colonial side they have better choices and the bufoarea has table chlothes that are missing at the beach side. They tell you that you can use all the restaurants and bars in the complex except for the palace and it may sound weird but who wants to basically go to the entire complex to go for breakfast you’ll do it maybe once or twice but then you are basically forced to stay in an area that they choosed for you. They blamed in Expedia and orbitz because supposedly they were the once overbooking the property. So this was our second and last time at the Barcelo Maya resort. Last year we had a great experience and decided to go back we had recommended to our friends now we don’t want to recommend it to anyone they may end somewhere else

By on Sep 2, 2019

4
Everyone

By on Aug 20, 2019

Review comment responded on Aug 23, 2019

Dear guest, We want to thank you for choosing our Barceló Maya Colonial hotel for your vacation in La Riviera Maya, as well as dedicating part of your time to valuing your experience with us. We are delighted that you have enjoyed the all-inclusive meal plan, which allows our guests to enjoy our bars and restaurants throughout the day, as well as the day and night entertainment program. We are pleased to know that we were able to meet your expectations. We appreciate your support with your opinion in the guest satisfaction survey, which will be sent 48 hours after your check out to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards,

4
Everyone

By on Aug 11, 2019

Review comment responded on Aug 12, 2019

Dear guest, First of all, we would like to thank you for choosing Barceló Maya Colonial to enjoy your vacation and spend part of your time assessing your stay with us. We appreciate your support in the guest satisfaction survey, which will be sent 48 to 72 hours after your verification to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

5
Everyone

By on Aug 7, 2019

Review comment responded on Aug 7, 2019

Dear Manuel, First of all, we would like to thank you for choosing Barceló Maya Colonial to enjoy your vacation and spend part of your time assessing your stay with us. We appreciate your support in the guest satisfaction survey, which will be sent 48 to 72 hours after your verification to your email, to help us continue to improve and make the stay at the Barceló hotels an unforgettable experience. We are delighted that you enjoyed your stay with us. We look forward to welcoming you again very soon. Regards

Barceló Maya Colonial - All Inclusive

Carretera Chetumal-Puerto Juarez, Xpu-Ha, QROO 77750
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