Colonial rooms need updated
Barcelo Colonial was a great spot for our family vacation this year. Staff was very friendly and helpful, food at the buffets was excellent with a huge variety that changed every day. We enjoyed our trip and the property!!!
Great
I liked the hotel and it’s amenities but they had a problem with our check in process . Our room wasn’t ready at the time promised And they didn’t apologized or said something about . In overall its a good hotel I would come again .
Everything was great! Had a wonderful time. Only negative thing I would say is the lunch & dinner buffets are gross
The front desk staff was very friendly and helpful. Made reservations for dinner multiple nights for a party of 10 and never did the group get to sit together and the restaurant staff was terrible. The staff in the tropical buffet was friendly. Drinks at the pool were very weak and contained very minimal alcohol.
My most favourite resort in RM!
Property is fine, Premium could use more staff to help. Wish we could have had reservations at all the restaurants. Facilities are wonderful along with all the amenities.
When we arrived we where told they had our reservation but had no rooms available!! Moved us to another resort. NOT OK our family was staying at this resort and we could not even though we had reservations!
We were not able to really ask any questions to the staff, not a lot of them spoke or understood English
everything perfect
Beautiful resort with friendly service staff. Beaches were amazing!
Friendly staff and the variety in food, drinks, activities
I arrived on the property on a Wednesday afternoon, the power was out and I heard another guest at the property in the lobby asking for a full refund cause of the power going out on a daily basis, I immediately thought smh. The power did indeed go out 3 out of the 5 days that I was there which was very inconvenient. The food at the resort is just horrible. Every restaurant I went to at the resort I had high hopes for but I was disappointed after dinner every night. I’ve never been to an all inclusive resort where I ended up losing weight by the time I went home. I would not recommend this resort, stay elsewhere.
Do not waste your time at this resort! It took 2 hrs for my room to be ready - no apologies. No one cared. We weren’t provided any information about the resort or even how to get to our room (keep in mind the resort is huge). We booked 3 rooms & none had wash cloths. We were provided wash cloths the day before we left. Food was terrible. Staff was extremely rude. The guy who checked us out didn’t speak any English and almost double charge me for taxes. Had to wait 1 hr for beach towels. The Casino staff are extremely rude. Casino is a scam. The lady making omelettes did not wear gloves and stuck her finger in my yolk to try to remove eggshells. Key cards constantly needed to be reprogrammed. Positive: the pools are huge and the kids had fun. I do not recommend this place.
Barceló Maya Colonial - All Inclusive places you next to Xpu-ha Beach and within a 10-minute stroll of other popular attractions like Ecopark Kantun Chi. This 480-room, 4-star property welcomes business and leisure travelers with a private beach, a full-service spa, and a water park.
Start your day off right with a free buffet breakfast. This property is home to 4 onsite restaurants, perfect for a quick bite to eat.
Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Free minibar items, balconies or patios, and coffee makers are also available.
Barceló Maya Colonial - All Inclusive features a private beach, a full-service spa, and a water park. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a children's pool.
Colonial rooms need updated
Barcelo Colonial was a great spot for our family vacation this year. Staff was very friendly and helpful, food at the buffets was excellent with a huge variety that changed every day. We enjoyed our trip and the property!!!
We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Colonial hotel and we are delighted to read that we were able to match your holiday expectations and we look forward to see you again soon.
Great
We want to thank you for sharing this rating about your recent stay at the Barceló Maya Colonial. We are delighted you enjoyed your stay with us and looking forward to see you soon.
I liked the hotel and it’s amenities but they had a problem with our check in process . Our room wasn’t ready at the time promised And they didn’t apologized or said something about . In overall its a good hotel I would come again .
Thank you for your recent stay at Barceló Maya Colonial and your constructive criticism, we take good note of your comments and we will make sure to take the necessary measures to guarantee the satisfaction of our guests, we look forward to welcoming you again on your next visit to the Riviera Maya .
Everything was great! Had a wonderful time. Only negative thing I would say is the lunch & dinner buffets are gross
Thank you for your recent stay at Barceló Maya Colonial and your constructive criticism, we take good note of your comments and we will make sure to take the necessary measures to guarantee the satisfaction of our guests, we look forward to welcoming you again on your next visit to the Riviera Maya .
The front desk staff was very friendly and helpful. Made reservations for dinner multiple nights for a party of 10 and never did the group get to sit together and the restaurant staff was terrible. The staff in the tropical buffet was friendly. Drinks at the pool were very weak and contained very minimal alcohol.
We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Colonial hotel and we are delighted to read that we were able to match your holiday expectations and we look forward to see you again soon.
My most favourite resort in RM!
We want to thank you for sharing this rating about your recent stay at the Barceló Maya Colonial. We are delighted you enjoyed your stay with us and looking forward to see you soon.
We want to thank you for sharing this rating about your recent stay at the Barceló Maya Colonial. We are delighted you enjoyed your stay with us and looking forward to see you soon.
We want to thank you for sharing this rating about your recent stay at the Barceló Maya Colonial. We are delighted you enjoyed your stay with us and looking forward to see you soon.
We want to thank you for sharing this rating about your recent stay at the Barceló Maya Colonial. We are delighted you enjoyed your stay with us.
We want to thank you for sharing this rating and feedback about your recent stay at the Barceló Maya Colonial. Your comments are very important to us in our improvement ,we are looking forward to welcoming again in your next visit at the riviera maya.