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Recent guest reviews

I have been to this property many times. Check in was fast. Food is ok. Tip people that will get you better service. Justino at the pool bar was great! He works very hard!

Staff was amazing

The property is in the jungle and it’s beautiful and private.

If you want to completely relax, this is the place. Everything was wonderful!! Staff was so friendly and accommodating. Can’t wait to go back.

We were really upset with how unprofessionally everything was handled. While staff being so so polite, they were easily able to forget to schedule our Covid test, they were not present at the reception when were needed. We had to call several times to get our extra bed which was promised at the moment of checking in. They would not check us in for over two hours because we had some extra payment issues. The food was mediocre and the coffee (as well as other little details - butter, spoons and so on) which we were ordering either was not delivered or was finally being brought in two copies... But people were always very apologetic and polite... Definitely would not recommend anyone to stay in this hotel, since it seems that Iberostar close by seems like a much better option.

The property was very beautiful. Being tucked in the jungle makes it so unique. The staff was great and very accommodating. Fabian and Mayorico made sure our engagement dinner went flawlessly. I could not have imagined it going any better.

The landscaping is lovely. I really disagree with the use of plastic water bottles. The waste involved with all those water bottles is horrendous.

Nice beach and plenty of beach chairs. The all inclusuve restaurants were next to impossible to get into..only the buffet was available. Food was not very good. Service was poor and the frobt desk was arrogant and condescending.

Excellent hotel for relaxing vacation. Thanks for the free room upgrade to royal level.

Jesus was awesome with the kids!!! Can’t say enough good things about him! Workout room was too small. Food was good, not great. Liked being able to see the sea from the pool. Nice beach. Good dive shop. Our onsite agent, Alejandro, was at best, deceptive, at worst, dishonest with booking our excursions.

The Staff was awesome!!! Food was excellent!!! Very clean

The Occidental has areas for families and adults only which is nice. Staff for the most part was helpful and friendly. Making reservations for the restaurants can be tedious. Was told by one staff member, I’m busy, come back later. “ Mini bar is supposed to be restocked every other day- only was stocked with water. On day 3 2 beers were put in the refrigerator. That was the only time beer was stocked. Some days they forgot bath mat or towels. Not quite what i# expected for a resort of this caliber. The fish soup had multiple pieces of some type of shell and the seafood casserole was served with a tasty rice but every bit was gritty to obviously the clam shells were not properly washed. Otherwise very nice with beautiful grounds.

Property getting run down needs to be updated would like to see a little bit more different foods on th buffet during the seven days you are there. Would like to see a little more different events and entertainment through our the week also.

Very clean and pretty resort, food could be better and more variety, some nights restaurants were closed, an absolute no go when booking all inclusive

Room was fairly nice, pretty pools and grounds and beach. Bar staff at the pool/beach area were friendly and helpful.

Km 16.6 Carretera Sur, El Cedral Cozumel QROO

Hotel highlights

  • Walking distance to San Francisco Beach
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

San Francisco Beach is a short stroll from Occidental Cozumel - All Inclusive, and other popular attractions like Playa Mia Grand Beach and Water Park are within a mile (2 km). This 247-room, 4-star property has 3 outdoor pools along with a private beach and 7 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. This property is home to 7 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 247 recently renovated rooms provide free minibar items, balconies, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

Guests of Occidental Cozumel - All Inclusive have access to a private beach, 3 outdoor pools, and a nightclub. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this all-inclusive property include a children's pool, a fitness center, and a spa tub.

Room options

Deluxe Room (Romance)

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Room (Concierge)

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Room (Deluxe)

1 King Bed | 2 Double Beds | Sleeps 4

Royal Level Luxury

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (62) Couples (37) Family (21) Friends (4) Other (2)
4
Family

I have been to this property many times. Check in was fast. Food is ok. Tip people that will get you better service. Justino at the pool bar was great! He works very hard!

By on May 5, 2021

Review comment responded on May 6, 2021

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

4
Everyone

Staff was amazing

By on Apr 30, 2021

Review comment responded on May 1, 2021

We would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

5
Friends

The property is in the jungle and it’s beautiful and private.

By on Apr 18, 2021

Review comment responded on Apr 19, 2021

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5
Family

If you want to completely relax, this is the place. Everything was wonderful!! Staff was so friendly and accommodating. Can’t wait to go back.

By on Apr 10, 2021

Review comment responded on Apr 17, 2021

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

2
Family

We were really upset with how unprofessionally everything was handled. While staff being so so polite, they were easily able to forget to schedule our Covid test, they were not present at the reception when were needed. We had to call several times to get our extra bed which was promised at the moment of checking in. They would not check us in for over two hours because we had some extra payment issues. The food was mediocre and the coffee (as well as other little details - butter, spoons and so on) which we were ordering either was not delivered or was finally being brought in two copies... But people were always very apologetic and polite... Definitely would not recommend anyone to stay in this hotel, since it seems that Iberostar close by seems like a much better option.

By on Apr 1, 2021

Review comment responded on Apr 18, 2021

We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Occidental Cozumel holiday experience an unforgettable one for all the right reasons.

5
Family Friends Family

The property was very beautiful. Being tucked in the jungle makes it so unique. The staff was great and very accommodating. Fabian and Mayorico made sure our engagement dinner went flawlessly. I could not have imagined it going any better.

By on Feb 22, 2021

Review comment responded on Mar 2, 2021

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5
Everyone

By on Jan 15, 2021

Review comment responded on Jan 31, 2021

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

3
Partner Couples

The landscaping is lovely. I really disagree with the use of plastic water bottles. The waste involved with all those water bottles is horrendous.

By on Mar 13, 2020

Review comment responded on Mar 14, 2020

Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

3
Family

Nice beach and plenty of beach chairs. The all inclusuve restaurants were next to impossible to get into..only the buffet was available. Food was not very good. Service was poor and the frobt desk was arrogant and condescending.

By , from Columbus on Feb 6, 2020

Review comment responded on Feb 9, 2020

Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5
Partner Couples

Excellent hotel for relaxing vacation. Thanks for the free room upgrade to royal level.

By on Feb 1, 2020

Review comment responded on Feb 2, 2020

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

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