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Recent guest reviews

Nice property. Great dive shop. Unfortunately, I cannot recommend it as I got food poisoning which squashed a portion of my trip. I would have still recommended this hotel, however I did see one other review mention this same issue, so it is not an isolated incident.

I loved the grounds of this property, very jungle like with paths to the beach and facilities. Most of the meals were buffet style with really substandard fare. The a-la-cart meals were nice, but the buffet was definitely subpar. The staff seemed overworked and overwhelmed. We were supposed to get a romantic breakfast delivered. That never showed. We were also supposed to get champagne delivered. That required several calls to the front desk and arrived 3 hours late. We are used to staying in more expensive places so it isn't an entirely fair comparison. We chose this place based on the beach. It does have a rare, beautiful sandy beach with clear water on a good day. We were able to see lots of fish. All things said, by the time we left we really liked the place. The beds were very comfortable. The room was nice. I would definitely stay there again.

Gorgeous grounds set the stage before you walk across the bridge to see the view open up to the huge pool and then the deep blue sea. The rooms are well kept. The food was good. Nice people!

The customer service was great for the most part. The bartenders Carlos Ac, Justino, and the waitress Guadalupe Diaz were the absolute best. They brought my drinks quickly the whole time, sometimes without asking. The food was ok, wish they would change up the breakfast some days. The Steakhouse took 2 hours from start to finish but food wasn't too bad. Good enough to recommend and revisit

The food was not good. The alcohol was watered down and margaritas were nothing but syrup. Bars didn't open until late morning and didn't offer coffee. Bars shut down on back half of resort at 6p and you had to go to the lobby. Wouldn't recommend.

Nice property!! Beach was nice! Food was ok. Service was great!

Beautiful grounds, helpful staff, great food.

The jungle setting was amazing. Animal appearances and interactions were quite fun. Staff and food were quite good. DO NOT accept the special welcome breakfast... It's a time share pitch that will suck up hours, (this is the only reason I refrained from a 5th star review). The water is not as clear as seen in the pictures but goos snorkeling and diving options are available from the dive shop or nearby. I would return and would recommend this location.

The wildlife was beautiful, the beach had washed away which was unfortunate. The welcome breakfast where they try to sell you on a 25 year subscription was horrible and a complete drag and waste of time.

Great location in the south of Cozumel, on the beach, in a groomed jungle setting. Very nice. The beach has gotten smaller by erosion, which they are seeking to repair. Good size pool with activities, great walk in beach for swimming.

Beach was fabulous.

The rooms are very comfortable and clean. The grounds are beautiful. So much flora and fauna. The food was good and the variety of food was nice.

Been coming here for several years for dive trips, food and service were great on my first trip in 2018 but have declined each year. Most likely my recent visit will be my last.

El hotel está hermoso! La vegetación increíble!!

Great place beautiful beach and great staff

I love Orbitz

The property itself was beautiful. Staff was limited and didn’t go over and above in customer service. We scheduled a covid test and no one was there when we went. They had gone home for the day. Staff could not provide change when we asked. Food was mediocre at best.

Staff was friendly . Very poor air conditioning in the hotel rooms and absolutely no air conditioning in any of the the dining areas which made it extremely uncomfortable to try and enjoy any meal day or night.

We have been to this resort before so we knew what to expect for the most part. Lots of walking. We got food poisoning the 2nd night from the restaurant in the royal section. Very little support was offered from anyone at the resort as if it had never happened in the history of the resort. Also very poor wifi in our room. It made it difficult when trying to leave early. Family was able to help from home. The covid test process worked fine except when you have food poisoning and have to walk from one end of the resort to the other throwing up along the way. Upon checking out early they ask why we want to leave. The girl behind the desk was pleasant and said "when others have gotten food poisoning she has called the doctor." We didn't expect a refund because we just wanted to get home. Good thing because nothing was offered. We arrived on Sunday, food poisoning Monday night, sick all day Tuesday, checked out Wednesday. Needless to say we didn't eat there after Monday night. I know others have had great experiences at this resort but not us.

Tropical atmosphere- lots of mosquitoes, food subpar, many up charges but workers were nice and pleasant

Km 16.6 Carretera Sur, El Cedral Cozumel QROO

Hotel highlights

  • Close to Playa Mia Grand Beach and Water Park
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Playa Mia Grand Beach and Water Park is within a mile (2 km) of Occidental Cozumel - All Inclusive, and other popular sites like Palancar Beach are within a couple of miles (3 km). This 247-room, 4-star property has 3 outdoor pools along with a private beach and 7 restaurants.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. This property is home to 7 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 247 recently renovated rooms provide free minibar items, balconies, and coffee makers. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Ceiling fans, safes, and phones are other standard amenities.


Property features

Guests of Occidental Cozumel - All Inclusive have access to a private beach, 3 outdoor pools, and a nightclub. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Room options

Deluxe Room (Romance)

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Room (Concierge)

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Room (Deluxe)

1 King Bed | 2 Double Beds | Sleeps 4

Royal Level Luxury

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (57) Couples (14) Family (24)
3
Family

Nice property. Great dive shop. Unfortunately, I cannot recommend it as I got food poisoning which squashed a portion of my trip. I would have still recommended this hotel, however I did see one other review mention this same issue, so it is not an isolated incident.

By on May 1, 2022

Review comment responded on May 3, 2022

The vision of our clients is the key to complete guest-satisfaction, therefore we are very grateful for the time you spent writing this review. We sincerely regret reading that you were taken ill during your stay and lament not being informed immediately as we would have been able to assist you and call a doctor for a checkup. However we would like to reassure you on our hygienic procedures and point out that our hotel, like every other hotel of our company, undergoes regular internal and external controls on food safety and adheres to strict standards on food processing, manipulation and conservation; under no circumstances we would put our guests’ health at risk by offering food unfit for consumption.

4
Partner Couples

I loved the grounds of this property, very jungle like with paths to the beach and facilities. Most of the meals were buffet style with really substandard fare. The a-la-cart meals were nice, but the buffet was definitely subpar. The staff seemed overworked and overwhelmed. We were supposed to get a romantic breakfast delivered. That never showed. We were also supposed to get champagne delivered. That required several calls to the front desk and arrived 3 hours late. We are used to staying in more expensive places so it isn't an entirely fair comparison. We chose this place based on the beach. It does have a rare, beautiful sandy beach with clear water on a good day. We were able to see lots of fish. All things said, by the time we left we really liked the place. The beds were very comfortable. The room was nice. I would definitely stay there again.

By on Apr 26, 2022

Review comment responded on Apr 30, 2022

Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5
Everyone

Gorgeous grounds set the stage before you walk across the bridge to see the view open up to the huge pool and then the deep blue sea. The rooms are well kept. The food was good. Nice people!

By on Apr 24, 2022

Review comment responded on Apr 30, 2022

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5
Family

The customer service was great for the most part. The bartenders Carlos Ac, Justino, and the waitress Guadalupe Diaz were the absolute best. They brought my drinks quickly the whole time, sometimes without asking. The food was ok, wish they would change up the breakfast some days. The Steakhouse took 2 hours from start to finish but food wasn't too bad. Good enough to recommend and revisit

By on Mar 31, 2022

Review comment responded on Apr 2, 2022

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

1
Family

The food was not good. The alcohol was watered down and margaritas were nothing but syrup. Bars didn't open until late morning and didn't offer coffee. Bars shut down on back half of resort at 6p and you had to go to the lobby. Wouldn't recommend.

By on Mar 18, 2022

Review comment responded on Mar 20, 2022

We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit.

4
Friends

Nice property!! Beach was nice! Food was ok. Service was great!

By on Mar 9, 2022

Review comment responded on Mar 9, 2022

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

5
Partner Couples

Beautiful grounds, helpful staff, great food.

By on Feb 21, 2022

Review comment responded on Feb 24, 2022

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

4
Family Friends

The jungle setting was amazing. Animal appearances and interactions were quite fun. Staff and food were quite good. DO NOT accept the special welcome breakfast... It's a time share pitch that will suck up hours, (this is the only reason I refrained from a 5th star review). The water is not as clear as seen in the pictures but goos snorkeling and diving options are available from the dive shop or nearby. I would return and would recommend this location.

By on Feb 13, 2022

Review comment responded on Feb 14, 2022

Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

4
Partner Couples Friends

The wildlife was beautiful, the beach had washed away which was unfortunate. The welcome breakfast where they try to sell you on a 25 year subscription was horrible and a complete drag and waste of time.

By on Feb 9, 2022

Review comment responded on Feb 12, 2022

Thank you for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5
Family

Great location in the south of Cozumel, on the beach, in a groomed jungle setting. Very nice. The beach has gotten smaller by erosion, which they are seeking to repair. Good size pool with activities, great walk in beach for swimming.

By on Dec 19, 2021

Review comment responded on Dec 27, 2021

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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