Deluxe Room
from $172
Occidental Cozumel - All Inclusive
4.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 255 reviews
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Recent guest reviews
The property itself was very nice, great landscape, jungle like but the food was horrible. The quality and taste of the food was very disappointing and the drinks were watered down. I picked an all-inclusive property for those two things and barely ate or drank while there. Also, maintenance was very slow to respond, I had to call the front desk four times to finally get someone to come to our room to open the safe that was left closed by the previous guest.
Yes, Highly Recommend very nice and calm there. Great for families and kids.
The food was terrible! There is a dress code for the nice restaurants! You have to make reservations for the nice restaurants by 8:30 and you only get two reservations! For the Buffett the men have to wear a sleeved shirt! The hotel says they give you a credit for $500 that's not true! No wifi! No air conditioning! Our check in was supposed to be at 3:00 and we didn't get in our hot dirty room until 4:30!
AC inrooms never gets lower than 25c. Everything else was great. No pants, no restaurants. Dive with Cha Cha Cha divers!
I like this hotel because it builds in a Spanish style and it surrounded by a lot of trees wich makes this place very cozy. It has a lot of wildlife wich makes this hotel special.
We booked our trip to the hotel based on 3 factors; beach location (great beach connected to the resort), hotel/room accommodations (well maintained hotel, friendly staff, comfortable rooms), and most importantly food/alcohol (good food, good drinks). Based on previous reviews of the resort we were inclined to stay here for the good reviews in all 3 categories. They only lived up to two out of three.The hotel has a great staff, who are friendly and willing to assist. The rooms are comfortable/well maintained. The pool/beach is well equipped with seating and shade (palm tree's/umbrellas). The hotel has a decent selection of top shelf, so if you want a basic mixed drink such as a Vodka tonic, or a shot of top shelf tequila, you should be set. The mixed specialty drinks fall short in taste/quality. The bar tenders make the drinks as quickly as possible and you will receive your specialty drink poorly blended and not properly measured out in a cafeteria plastic cup, as you would any other drink you order. Most of the time there was not a line and more time should have been spent on making the specialty drinks so they tasted halfway decent. Now onto the worst part of the resort, the food. We made the mistake and ate sober the first day at the buffet and to say the food was terrible, every single meal (over cooked, no flavor, pilled on top of each other). The reserved dinners are not much better either (limit of 2 for us). All four of us ended up sick (we did not drink the water)
Staff was inconsistent in meeting needs and request - and you like beach life, shade is limited on beach - no huts to get under when you need out of the sun☹️
Loved almost everything about the hotel except I think they need a bar at the beach/pool area that is open until 10:00 pm. Also at every meal we had to ask for water or any kind of beverage. We were never asked for a drink order once we were seated. Other than those 2 things the resort was excellent!
The food options was very disappointing, the restaurants that required reservations was same food served at buffet which was poor quality. Beverage service was terrible, long lines and limited staff caused delays for simple request for water or beer.
My husband and I thoroughly enjoyed our hotel stay. The hotel and the grounds are beautiful. The food and drinks are wonderful. The only complaint that we have is that there is a lot of pressure to attend their time share presentation (although they don't call it "time share"). We will definitely be going back!
I think for what you pay it's a great hotel. Service was amazing except for one lady at the front that is rude (Maria). Food was the only downside. It's not worth it to make a reservation as the buffet Is better but buffet is just okay. Rooms are very nice, except ours smelled musty. Huge hotel with multiple pools to go to. The disco at night plays good music. Drinks are good. The shows at night are fun especially the fire show. Overall I would recommend this place and would go again!
Dive shop on property and good pools. Liked the night entertainment. Mediterranean restaurant the best. Breakfast and lunch same fare every day and average. Drinks and bar staff very good but wait time sometimes long.
I took my niece with me for a long weekend. She went diving (the hotel is very close to the reef) and I relaxed on the beach. The casitas were in the jungle not on the beach, but it was only about a five minute walk. The food is average, but the grounds are very well kept and exotic. Overall we enjoyed the hotel very much.
The facilities are above average for Mexico. Daily dives are arranged for scuba and snorkeling. Wildlife abounds. In one day we saw 16 iguanas. They're ugly, but totally harmless. Because of the location, Internet and cell service is very spotty. As an all inclusive, the food is about what I expected, far from gourmet, but adequate. Had only one problem...no hot water in the shower, but that was taken care of the same day we reported it.
Sprawling resort that is just amazing. Excellent dive shop, courteous staff, food was incredible, beautiful picture perfect Caribbean beach, restaurant on the beach. Few things were lacking from a true 5 star was food wasn't always available, room service wasn't always available, and reservations for the premium dining were hard to get.
Spent a week at the resort, dive vacation with a friend. Good service most of the time. Two nice pools, no swim up bar though.
We have been staying at this Resort 10 to 30 days a year for the last 13 years. 2016 has seen a full renovation to all rooms and facilities, so room comfort is excellent. Staff has always been excellent. The food (all inclusive) quality has declined so badly, we consider it nearly not edible. By the end of our 10 day we were only eating Bananas when they offered them and box cereal. If your diet is not full of oils and fats, come prepared to diet.
2.5-3star no umbrellas on beach no AC in common areas. Primarily BUFFET meals, Theft, shady front desk staff, don't rent a car from them,
It was a amazing experience , the facilities are good . Staff is really friendly . Activities are good, rent a vehicle is good idea to know the island , places, local food and the people. Is a safe place .
They are very happy to see you at check in, but then you are pretty much forgotten. Only exception is when they are trying to shove a sales pitch down your throat to by a membership, very pushy. Food is below par, very bland and nothing authentic. Diners are not open very long so if you want a snack you can only get room service. Beach bar and pools close at 7 p.m. so you have to go to the beach and if you want a drink, you have to walk a half a mile(literally) to get one. The bright side was the dive shop. Everyone there treated you like family and Jonathan is a saint. While I did not participate in pool side activities the young man leading them did an wonderful job, everyone seem to be having lots of fun with him.
Hotel highlights
- Free parking
- Onsite dining
- Nightclub
- 3 outdoor pools
Occidental Cozumel - All Inclusive is located within a mile (2 km) of San Francisco Beach and Nachi-Cocom Beach Club. This 247-room, 4-star resort welcomes guests with 3 outdoor pools, 7 restaurants, and free self parking. On the beach, the resort is also close to Paradise Beach and Mr. Sancho's Beach Club.
Dining
This resort is home to 7 onsite restaurants, perfect for a quick bite to eat.
Rooms
All 247 recently renovated rooms provide balconies, minibars, and coffee makers. Guests can expect to find 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free bottled water, ceiling fans, and safes are also standard.
Property features
Guests of Occidental Cozumel - All Inclusive enjoy 3 outdoor pools, a nightclub, and a children's pool. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and a sauna.
Guest reviews for Occidental Cozumel - All Inclusive
close to the beach but no air condition
Everyone
The food was terrible! There is a dress code for the nice restaurants! You have to make reservations for the nice restaurants by 8:30 and you only get two reservations! For the Buffett the men have to wear a sleeved shirt! The hotel says they give you a credit for $500 that's not true! No wifi! No air conditioning! Our check in was supposed to be at 3:00 and we didn't get in our hot dirty room until 4:30!
gotta wear the pants
Everyone
AC inrooms never gets lower than 25c. Everything else was great. No pants, no restaurants. Dive with Cha Cha Cha divers!
Review comment
Guest Experience Manager responded on Jun 6, 2017
In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We also regret that some of our food options couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
nice hotel close to the beach
Everyone
I like this hotel because it builds in a Spanish style and it surrounded by a lot of trees wich makes this place very cozy. It has a lot of wildlife wich makes this hotel special.
Review comment
Guest Experience Manager responded on May 27, 2017
Thank you very much for sharing this great review of your recent stay at Occidental Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
extremely disappointing dining experience
Everyone
We booked our trip to the hotel based on 3 factors; beach location (great beach connected to the resort), hotel/room accommodations (well maintained hotel, friendly staff, comfortable rooms), and most importantly food/alcohol (good food, good drinks). Based on previous reviews of the resort we were inclined to stay here for the good reviews in all 3 categories. They only lived up to two out of three.The hotel has a great staff, who are friendly and willing to assist. The rooms are comfortable/well maintained. The pool/beach is well equipped with seating and shade (palm tree's/umbrellas). The hotel has a decent selection of top shelf, so if you want a basic mixed drink such as a Vodka tonic, or a shot of top shelf tequila, you should be set. The mixed specialty drinks fall short in taste/quality. The bar tenders make the drinks as quickly as possible and you will receive your specialty drink poorly blended and not properly measured out in a cafeteria plastic cup, as you would any other drink you order. Most of the time there was not a line and more time should have been spent on making the specialty drinks so they tasted halfway decent. Now onto the worst part of the resort, the food. We made the mistake and ate sober the first day at the buffet and to say the food was terrible, every single meal (over cooked, no flavor, pilled on top of each other). The reserved dinners are not much better either (limit of 2 for us). All four of us ended up sick (we did not drink the water)
Review comment
Guest Experience Manager responded on May 23, 2017
We were very saddened to read your disappointment with the dining experiences, at Occidental Cozumel we know that meals are an important aspect of our guests' overall holiday experience therefore we will make sure to take your comments into account to improve in this aspect of our services. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your well being whilst staying among us. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
need huts on beach
Everyone
Staff was inconsistent in meeting needs and request - and you like beach life, shade is limited on beach - no huts to get under when you need out of the sun☹️
Review comment
Guest Experience Manager responded on May 19, 2017
Dear Juli Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
Everyone
Loved almost everything about the hotel except I think they need a bar at the beach/pool area that is open until 10:00 pm. Also at every meal we had to ask for water or any kind of beverage. We were never asked for a drink order once we were seated. Other than those 2 things the resort was excellent!
Review comment
Guest Experience Manager responded on May 1, 2017
In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics
poor service and low quality food
Everyone
The food options was very disappointing, the restaurants that required reservations was same food served at buffet which was poor quality. Beverage service was terrible, long lines and limited staff caused delays for simple request for water or beer.
Review comment
Guest Experience Manager responded on Apr 22, 2017
We have taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, although I would like to take the opportunity to point out that our Executive Chefs follow a two weeks menu rotation including a wide array of both local and international delicacies to cater for all diet requirements and please the most demanding palates, this is why we are sorry to read that we were not able to conquer yours and will make sure to discuss your critics with our team. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.
beautiful hotel, great beach
Everyone
My husband and I thoroughly enjoyed our hotel stay. The hotel and the grounds are beautiful. The food and drinks are wonderful. The only complaint that we have is that there is a lot of pressure to attend their time share presentation (although they don't call it "time share"). We will definitely be going back!
Review comment
Guest Experience Manager responded on Apr 21, 2017
We greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We first would like to extend our sincere apologies for the imperfections of service you describe in your review and although your comments do not seem to match the usual feedback we receive both onsite and online, we will make sure to discuss your review internally so as to avoid giving this kind of impressions from our dedicated employees. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.
very nice for what you pay
Everyone
I think for what you pay it's a great hotel. Service was amazing except for one lady at the front that is rude (Maria). Food was the only downside. It's not worth it to make a reservation as the buffet Is better but buffet is just okay. Rooms are very nice, except ours smelled musty. Huge hotel with multiple pools to go to. The disco at night plays good music. Drinks are good. The shows at night are fun especially the fire show. Overall I would recommend this place and would go again!
Review comment
Guest Experience Manager responded on Apr 17, 2017
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we under performed in the reception area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
good beach hotel out of town
Everyone
Dive shop on property and good pools. Liked the night entertainment. Mediterranean restaurant the best. Breakfast and lunch same fare every day and average. Drinks and bar staff very good but wait time sometimes long.
Review comment
Guest Experience Manager responded on Mar 20, 2017
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon
Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental Cozumel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.