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Occidental Cozumel - All Inclusive
4.0 out of 5.0Occidental Cozumel - All Inclusive 4.0 out of 5.0
Occidental Cozumel - All Inclusive 4.0 out of 5.0
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Occidental Cozumel - All Inclusive
4.0 out of 5.0
Km 16.6 Carretera Sur, El Cedral,
Cozumel,
QROO
1-844-663-2269
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Occidental Cozumel - All Inclusive
4.0 out of 5.0
3.7
out of 5
Average Guest Review
See all 295 reviews
This hotel is most popular for:
Recent guest reviews
Beautiful grounds, very nice room, very good food, great beach, wonderful staff, can't say enough , we thoroughly enjoyed our stay
The Occidental has an authentic Mexican feel about it with tile roofs, courtyards and fountains. Of the four all-inclusive resorts that my wife and I have stayed at on Cozumel Island, we like the Occidental best.
Staff was wonderful and attentive. Food was better than expected. Saw too many bottles or other waste left around rhe campus and not picked up. This distracted from the beauty of the grounds.
Food could be better. Not enough launch chairs. Night shows poor.
More expensive than Allego and much older and dated . To far to walk from everything. Bad, bad food . Bad water entrance . Ground floor rooms infested with bitting bugs . All inclusive ( no internet ) $10 a day rip off . arrivals / mini bar dead , tv remote dead . Could not adjust temeratture , just off , on . No mini soap each day . I will never return to Occidental Cozumel
This property is beautiful the food was abundant and delicious and the people who work there were friendly and helpful. I will definitely go there again!
The resort has an excellent location with beautiful landscaping. The food was edible, but nothing to write home about. The staff were generally very nice, except for the awful tourist stalkers that will not leave you alone, trying to sell you extra excursions. The first 2 days of my 4 day stay were spent trying my best to avoid them so I could actually relax. They will follow you, and they will not take a hint. It is infuriating. The A/C in the rooms worked wonderfully, and the rooms were kept nice and tidy, but the cleaning staff will work upstairs in the early hours
Really enjoyed this relaxing vacation! Found the staff and facilities wonderful!
Buffet food was pretty good with a variety of options. The special restaurants were not too special and not as good as the buffet. Staff were very friendly and helpful. The setting is beautiful.
Beautiful rooms and bathroom, very spacious and clean. Pool and beach area very nice.
The room was full of bed bugs, the staff want it to force you to buy their all inclusive package
This place was very nice and clean. The staff were professional and very helpful and nice. The food was okay. The rooms are nice and kept cleaned and the ac works great. I guess the only complaint I have is it was so humid there that the restaurants were warm so you couldn't eat comfortably. I would recommend this place.
Excellent. 5th or 6th stay. Scuba is on site and dive sites are only 20 minutes away. Food was acceptable not great but very good. Grounds are immaculate and rooms are comfortable. AC worked great seems better than before. Staff is friendly and helpful. Nightly entertainment was good. This trip my daughter had her wedding and the Occidental did a wonderful job. Took 18 people and everyone had a great time divers and non divers
Hotel highlights
- Walking distance to San Francisco Beach
- Free parking
- Onsite dining
- Nightclub
San Francisco Beach is a short stroll from Occidental Cozumel - All Inclusive, and other popular attractions like Playa Mia Grand Beach and Water Park are within a mile (2 km). This 247-room, 4-star property welcomes guests with 3 outdoor pools, 7 restaurants, and free self parking.
Dining
This property is home to 7 onsite restaurants, perfect for a quick bite to eat.
Rooms
Guests can expect to find 32-inch a flat-screen TV with cable channels. The bathroom offers hair dryers and free toiletries. Other standard amenities include free minibar items, a balcony, and a coffee maker.
Property features
Guests of Occidental Cozumel - All Inclusive enjoy 3 outdoor pools, a nightclub, and a children's pool. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.
Guest reviews for Occidental Cozumel - All Inclusive
Everyone
Everyone
Review comment
Guest Experience Manager responded on May 3, 2019
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Everyone
Review comment
Guest Experience Manager responded on May 1, 2019
Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.
Families
Beautiful grounds, very nice room, very good food, great beach, wonderful staff, can't say enough , we thoroughly enjoyed our stay
Review comment
Guest Experience Manager responded on Apr 14, 2019
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Everyone
Review comment
Guest Experience Manager responded on Apr 14, 2019
Thank you!
Partner
Couples
The Occidental has an authentic Mexican feel about it with tile roofs, courtyards and fountains. Of the four all-inclusive resorts that my wife and I have stayed at on Cozumel Island, we like the Occidental best.
Review comment
Guest Experience Manager responded on Mar 19, 2019
We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.
Families
Staff was wonderful and attentive. Food was better than expected. Saw too many bottles or other waste left around rhe campus and not picked up. This distracted from the beauty of the grounds.
Review comment
Guest Experience Manager responded on Mar 12, 2019
We thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Everyone
Review comment
Guest Experience Manager responded on May 1, 2019
Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas
Partner
Couples
Food could be better. Not enough launch chairs. Night shows poor.
Review comment
Guest Experience Manager responded on Feb 22, 2019
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
Families
More expensive than Allego and much older and dated . To far to walk from everything. Bad, bad food . Bad water entrance . Ground floor rooms infested with bitting bugs . All inclusive ( no internet ) $10 a day rip off . arrivals / mini bar dead , tv remote dead . Could not adjust temeratture , just off , on . No mini soap each day . I will never return to Occidental Cozumel
Review comment
Guest Experience Manager responded on Feb 22, 2019
Although we sincerely regret reading that your stay at our Occidental Cozumel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.
Occidental Cozumel - All Inclusive
Km 16.6 Carretera Sur, El Cedral, Cozumel, QROO 77600Hotel Amenities
Hotel Area
Hotel Policies
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Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel,siempre nos esforzamos en superar las expectativas de nuestros clientes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.