Occidental Cozumel - All Inclusive

4.0 star property
On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park

Choose dates to view prices

Photo gallery for Occidental Cozumel - All Inclusive

Private beach, sun loungers, beach towels, beach massages
Children's play area - outdoor
Restaurant
Exercise/lap pool
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • 24/7 front desk

Explore the area

View in a map
Km 16.6 Carretera Sur, El Cedral, San Francisco, Palancar, Cozumel, QROO, 77600
  • Place, San Francisco Beach
    ‪19 min walk‬
  • Place, Mr. Sancho's Beach Club
    ‪3 min drive‬
  • Place, Playa Mia Grand Beach and Water Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪23 min drive‬

Room options

Royal Level Luxury

8.4 out of 10
Very good
(27 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Deluxe)

8.2 out of 10
Very good
(115 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

9.4 out of 10
Exceptional
(28 reviews)
  • 420 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room (Romance)

7.8 out of 10
Good
(6 reviews)
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Cozumel

San Francisco Beach is a short stroll from Occidental Cozumel - All Inclusive, and other popular attractions like Paradise Beach are within a mile (2 km). This 247-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Nachi Cocom Beach Club & Water Sport Center - 18 min walk - 1.0 mile
  • San Francisco Beach - 19 min walk - 1.0 mile
  • Mr. Sancho's Beach Club - 3 min drive - 1.6 miles
  • Paradise Beach - 3 min drive - 1.4 miles
  • Playa Mia Grand Beach and Water Park - 3 min drive - 1.8 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 26 min drive

Restaurants

  • ‪El Patio Lobby Bar - ‬13 min walk
  • ‪Beach Club - ‬9 min walk
  • ‪Paradise Beach Club - ‬3 min drive
  • ‪Topaz Restaurant - ‬9 min walk
  • ‪Lobby Bar - ‬9 min walk

About this property

Occidental Cozumel - All Inclusive

On private beach with 3 outdoor pools, near Playa Mia Grand Beach and Water Park
Occidental Cozumel - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Free minibar items, coffee makers, and ceiling fans are other standard amenities. Housekeeping is available on request.
A private beach and 2 outdoor tennis courts are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Massages are available on the beach and in the spa; other services include hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Scooter/moped rentals

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,392 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • On a private beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Colonial architecture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Free in-room WiFi has a 2-device limit. WiFi in public areas is also free and has a 2-device limit.

Property is also known as

Cozumel Grand Occidental
Occidental Grand Cozumel
Occidental Grand Cozumel All Inclusive
Grand Cozumel
Grand Occidental Cozumel
Occidental Cozumel
Occidental Grand Cozumel Hotel Cozumel
Occidental Grand Hotel Cozumel
Occidental Grand Cozumel Resort All Inclusive
Occidental Grand Resort All Inclusive
Occidental Cozumel Resort
Occidental Resort
Occidental Grand Cozumel Hotel
Occidental Cozumel All Inclusive
Occidental Cozumel All Inclusive All-inclusive property
Occintal Cozumel Inclusive
Occidental Cozumel - All Inclusive Cozumel
Occidental Cozumel - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive options at Occidental Cozumel - All Inclusive?

Occidental Cozumel - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Occidental Cozumel - All Inclusive?

As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Occidental Cozumel - All Inclusive on Oct 5, 2025 start from $146.93, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Occidental Cozumel - All Inclusive?

Occidental Cozumel - All Inclusive provides free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

What's there to see within easy reach of Occidental Cozumel - All Inclusive?

This property is located in Cozumel, a short 11-minute walk from San Francisco Beach and also 15 minutes on foot from Nachi Cocom Beach Club & Water Sport Center. You'll also find Paradise Beach and Mr. Sancho's Beach Club within a short drive.

Is parking available on site at Occidental Cozumel - All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Occidental Cozumel - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, beach massages, couples treatments, and body wraps.

Does Occidental Cozumel - All Inclusive have a casino?

No, Occidental Cozumel - All Inclusive doesn't have a casino.

Will I find an indoor pool at Occidental Cozumel - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Occidental Cozumel - All Inclusive?

This waterfront all-inclusive property offers plenty of amenities for couples including a private beach, a beach bar, and 3 outdoor pools.

Does Occidental Cozumel - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Occidental Cozumel - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Occidental Cozumel - All Inclusive has 7 restaurants, and serves free full breakfasts each morning.

Will Occidental Cozumel - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Occidental Cozumel - All Inclusive.

Does Occidental Cozumel - All Inclusive have connecting rooms?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Occidental Cozumel - All Inclusive?

The closest major airport to Occidental Cozumel - All Inclusive is Cozumel Intl. Airport (CZM), which is 11.6 mi away (26 minutes by car).

Are there rooms with balconies that I can book at Occidental Cozumel - All Inclusive?

No, you won't find guestrooms with balconies at Occidental Cozumel - All Inclusive.

Does Occidental Cozumel - All Inclusive host weddings?

There are wedding services available at Occidental Cozumel - All Inclusive if that's in your vacation plans.

Occidental Cozumel - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 364 out of 1004 reviews
Rating 8 - Good. 285 out of 1004 reviews
Rating 6 - Okay. 183 out of 1004 reviews
Rating 4 - Poor. 84 out of 1004 reviews
Rating 2 - Terrible. 88 out of 1004 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Sadie Kay

Liked: Cleanliness, staff & service
Food was not good
Stayed 4 nights in Aug 2025

10/10 Excellent

Daniela

Traveled with group, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved it! Great immersion with a natural area. Beautiful environment. Lots of vegetation and wildlife. The birds and coatis are very habituated to people. It is important to not feed them or leave any food out for them to grab. Additionally people need to haze(scare) them off. We clapped our shoes or hands together and chased them off multiple times and that is important for the animal’s safety and for human safety. The animals need to be reminded to not get close to people. If you leave food or bags unattended the coatis will steal it. The staff also do a great job of hazing off the coatis/birds when notified. For the birds they also have great deterrents by the restaurants such as alarms and a raptor handler. The seafood restaurant was by far my favorite. The adult cabanas are comfy. The beach area is shaded and plenty of space. No crowds anywhere. Room had a/c and a fan. The power went out once and they fixed it super quick and had no issues. Bats are also very prominent so be cautious when walking and going up the flights of stairs to rooms, also important to make a lot of movement and noise so the bats avoid hitting you on accident. Their dance, circus, and mariachi staff are very talented and did amazing shows! Would definitely come here again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Irene I

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 4 visit over the past 10 years. I like to come back more often. It’s a nice, serene, peaceful resort, with just enough activities to choose from if you wish. I love the beach, because you can walk long ways without being crowded. The ocean is always so beautiful and pleasant to go in. The nature around the hotel is is beautiful and well kept. The buffet is very pleasant, there is always something to eat, even on days where it’s not my favorite. The beach restaurant never disappoints. The rooms are also nice, and well kept. And all the staff is very friendly and welcoming, from the gardener to the office crew, everyone there always shares a smile. Looking forward to next time.
Stayed 4 nights in Jul 2025

10/10 Excellent

Shane

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff here are what make this place great. It’s very clean and well kept as well. Location is perfect.
Stayed 7 nights in Jul 2025

10/10 Excellent

DeMaris Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at Occidental Cozumel! The people were just so wonderful and showed us the most generous hospitality. The food was simply amazing and the cocktails were always fun and surprising. We enjoyed the beautifully manicured grounds and the traditional architecture. The snorkeling at the resort was pretty good, but while we were there we went on two different snorkeling tours to explore the Palancar Reef. What a wonderful adventure we had at Occidental!!
Stayed 9 nights in Jun 2025

6/10 Okay

Christina Marie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
During my stay at Occidental Cozumel, I experienced a blend of pros and cons. On the downside, dining options were limited, primarily consisting of themed buffet menus. Reservations for specialty restaurants were restrictive, and you had to wait to be seated, often resulting in long lines. The dining venues felt hot due to air conditioning issues, though this was eventually resolved. Additionally, the beds were quite hard, affecting comfort, and finding meal locations was cumbersome, as staff often seemed unsure. Kid-friendly options were also lacking, with my toddler mostly eating fruit. Conversely, the resort featured stunning lush greenery, creating a serene atmosphere perfect for relaxation. The service was exceptional, with attentive and friendly staff enhancing our experience. The pool was well-maintained, and the private beach was beautiful. My room was comfortable and updated, with efficient cleaning service. For off-resort dining, Alberto's nearby offered delicious food and live music, while La Mission in Central Market had amazing seafood worth the $20 taxi ride. In conclusion, while Occidental Cozumel has its drawbacks, such as dining variety and comfort issues, its beautiful grounds and outstanding service make it ideal for a quiet retreat.
Stayed 6 nights in Jun 2025

10/10 Excellent

Veronica

Stayed 5 nights in Jun 2025

8/10 Good

Cesar Octavio

Traveled with group, Business traveler
Liked: Cleanliness
Staff is friendly and helpful!
Stayed 9 nights in Jun 2025

10/10 Excellent

Brian Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful resort with fantastic staff. We read reviews regarding difficulties in getting reservations for dinner. We booked the Royal level and I highly recommend this if you have the ability. We had reservations for all 7 nights and ate at all restaurants at least once. The Royal level team was amazing and truly treated us as royalty! That being said the entire resort goes out of their way to make your vacation the best you have experienced. From our welcome from Johnny to our final goodby from Tony we were made to feel like familia! Also had a great experience renting a jeep and cruising Cozumel, the locals were extremely gracious in sharing their home with us. Great experience!
Stayed 7 nights in Jun 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Ou
Stayed 7 nights in Apr 2025

8/10 Good

Raisa

Traveled with partner
Liked: Cleanliness, staff & service
Nice
Stayed 4 nights in Jun 2025

8/10 Good

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. Beautiful landscape. Feels private and is quiet. The restaurants are warm and there is no air circulation unless they set up fans.
Stayed 5 nights in Jun 2025

8/10 Good

Seven

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
my boy in the front with the glasses there more circler shaped but he helped with any question I had he helped me with any problem or concern I had it was a good time
Stayed 5 nights in May 2025

8/10 Good

Jonathan

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a great time. Will recommend to others.
Stayed 4 nights in Jun 2025

8/10 Good

Kurt

Liked: Staff & service
Stayed 7 nights in Jun 2025

2/10 Terrible

Russell

Stayed 5 nights in May 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, property conditions & facilities
The grounds are beautiful and the staff is so friendly. The Royal Level is so worth it.
Stayed 4 nights in May 2025

8/10 Good

Steven, Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actual beach, not a man made beach like in the city. Nothing within easy walking distance, must cab/rent to go to city. Dive shop on site is helpful. Many tour companies will pick up from hotel or dock. Facilities are nice and clean. Frequent power outage, lost water twice.
Stayed 7 nights in Jun 2025

8/10 Good

Paige, Fort Collins

Liked: Cleanliness, amenities
Stayed 5 nights in May 2025

6/10 Okay

Brandon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t try to protect food enough from flies outside. I wouldn’t eat at the buffet
Stayed 6 nights in Jun 2025

8/10 Good

Paul Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were very attentive and grounds well kept. However, the pictures on internet were not up to date as the beach had eroded. Therefore, the pictures looked better than the beach actually was in reality. However, overall the stay was good and I would go back if prices were right.
Stayed 8 nights in Jun 2025

2/10 Terrible

Tamara

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Served alcohol to my underage son multiple times. Buffet was same exact thing every time and not tasty, staff kept telling us different times for opening and closing times of restaurant. Some restaurants closed entire time, power and water was out one day, people allowed to play music at adult pool so not peaceful at all and no one to help get a taxi often and check in process took about 45 minutes. Sorry to be so negative but there’s zero chance I would stay here again.
Stayed 6 nights in Jun 2025

10/10 Excellent

Dilip Jaysing

Liked: Cleanliness, amenities, property conditions & facilities
First of all I want to shout out to the Royal level team,Odalys, Alejandra, Maricruz and also the stuff at La Carreta restaurant Meseros, Armando, Claudia, Carlos, Rogelio and Shany. This is a lovely secluded place surrounded by the jungle and is very serene and quiet. I stayed at the Royal level and was pampered like a king they really make sure you stay is the best it can be and any problems were addressed with immediately. Slightly older place the Wi-Fi could be better but was fine and a little trouble with the hot water but they fixed it right away. We had a nice private pool and the food and private restaurant was absolutely wonderful. I went to a couple of other restaurants the corral or the Playa at the beach where they had a wonderful buffet and on certain night specialty seafood. Are you a cane so I was able to gain access to a shuttle if needed but it is walkable with a cane. Pro dive is on location for your convenience.
Stayed 7 nights in Jun 2025

8/10 Good

Jana

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a decent stay.
Stayed 7 nights in Jun 2025

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