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Recent guest reviews

The landscaping is lovely. I really disagree with the use of plastic water bottles. The waste involved with all those water bottles is horrendous.

Nice beach and plenty of beach chairs. The all inclusuve restaurants were next to impossible to get into..only the buffet was available. Food was not very good. Service was poor and the frobt desk was arrogant and condescending.

Excellent hotel for relaxing vacation. Thanks for the free room upgrade to royal level.

Jesus was awesome with the kids!!! Can’t say enough good things about him! Workout room was too small. Food was good, not great. Liked being able to see the sea from the pool. Nice beach. Good dive shop. Our onsite agent, Alejandro, was at best, deceptive, at worst, dishonest with booking our excursions.

The Staff was awesome!!! Food was excellent!!! Very clean

The Occidental has areas for families and adults only which is nice. Staff for the most part was helpful and friendly. Making reservations for the restaurants can be tedious. Was told by one staff member, I’m busy, come back later. “ Mini bar is supposed to be restocked every other day- only was stocked with water. On day 3 2 beers were put in the refrigerator. That was the only time beer was stocked. Some days they forgot bath mat or towels. Not quite what i# expected for a resort of this caliber. The fish soup had multiple pieces of some type of shell and the seafood casserole was served with a tasty rice but every bit was gritty to obviously the clam shells were not properly washed. Otherwise very nice with beautiful grounds.

Property getting run down needs to be updated would like to see a little bit more different foods on th buffet during the seven days you are there. Would like to see a little more different events and entertainment through our the week also.

Very clean and pretty resort, food could be better and more variety, some nights restaurants were closed, an absolute no go when booking all inclusive

Room was fairly nice, pretty pools and grounds and beach. Bar staff at the pool/beach area were friendly and helpful.

Not enough information on where to eat at certain times. Long walk to beach buffet to discover that only Royal customers are allowed in. Long walk back to front of resort to eat breakfast then having to return to dive shop next door to beach buffet.

Loved the whole place. Food was great! Beach was excellent! Fishing was fantastic! Chef Tomas is the man!

Beautiful grounds, very nice room, very good food, great beach, wonderful staff, can't say enough , we thoroughly enjoyed our stay

Km 16.6 Carretera Sur, El Cedral Cozumel QROO

Hotel highlights

  • Walking distance to San Francisco Beach
  • Free full breakfast
  • Free parking
  • Onsite dining

San Francisco Beach is a short stroll from Occidental Cozumel - All Inclusive, and other popular attractions like Playa Mia Grand Beach and Water Park are within a mile (2 km). This 247-room, 4-star property welcomes guests with 3 outdoor pools, 7 restaurants, and free self parking.


Dining

Free full breakfast is served each morning from 7:00 AM to 11:00 AM. This property is home to 7 onsite restaurants, perfect for a quick bite to eat.


Rooms

All 247 recently renovated rooms provide free minibar items, balconies, and coffee makers. 32-inch flat-screen TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Free bottled water, ceiling fans, and safes are other standard amenities.


Property features

Guests of Occidental Cozumel - All Inclusive enjoy 3 outdoor pools, a nightclub, and a children's pool. There's free parking if you drive. The 24-hour front desk has staff standing by to help with concierge services and luggage storage. Other amenities at this all-inclusive property include a fitness center, a spa tub, and a sauna.

Room options

Deluxe Concierge, 2 adults

1 King Bed | 2 Double Beds | Sleeps 2

Deluxe Romance, 2 adults + 2 children

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Romance 2 adults + 1 child

1 King Bed | 2 Double Beds | Sleeps 3

Deluxe Room (3 adults + 1 child)

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Occidental Cozumel - All Inclusive

Everyone (60) Couples (147) Business (3) Family (64) Other (8) Friends (27)
3
Partner Couples

The landscaping is lovely. I really disagree with the use of plastic water bottles. The waste involved with all those water bottles is horrendous.

By on Mar 13, 2020

Review comment responded on Mar 14, 2020

Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

3
Family

Nice beach and plenty of beach chairs. The all inclusuve restaurants were next to impossible to get into..only the buffet was available. Food was not very good. Service was poor and the frobt desk was arrogant and condescending.

By , from Columbus on Feb 6, 2020

Review comment responded on Feb 9, 2020

Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5
Partner Couples

Excellent hotel for relaxing vacation. Thanks for the free room upgrade to royal level.

By on Feb 1, 2020

Review comment responded on Feb 2, 2020

Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

4
Everyone

By on Jan 29, 2020

Review comment responded on Feb 2, 2020

Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de sus superar las expectativas

4
Family Family with small children Friends

Jesus was awesome with the kids!!! Can’t say enough good things about him! Workout room was too small. Food was good, not great. Liked being able to see the sea from the pool. Nice beach. Good dive shop. Our onsite agent, Alejandro, was at best, deceptive, at worst, dishonest with booking our excursions.

By on Jan 20, 2020

Review comment responded on Jan 24, 2020

We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are thrilled you enjoyed the entertainment program organized by our professional team and enhanced by their genuine friendliness and enthusiasm to make sure all guests joining into the daily activities are having a memorable moment among us and we will certainly not fail to share your congratulations with the entire team in special to Jesus.

5
Family

The Staff was awesome!!! Food was excellent!!! Very clean

By on Jan 12, 2020

Review comment responded on Jan 16, 2020

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

3
Everyone

By on Jan 5, 2020

Review comment responded on Jan 6, 2020

We would like to know more about your stay, please do not hesitate to contact us for future assistance,

4
Everyone

The Occidental has areas for families and adults only which is nice. Staff for the most part was helpful and friendly. Making reservations for the restaurants can be tedious. Was told by one staff member, I’m busy, come back later. “ Mini bar is supposed to be restocked every other day- only was stocked with water. On day 3 2 beers were put in the refrigerator. That was the only time beer was stocked. Some days they forgot bath mat or towels. Not quite what i# expected for a resort of this caliber. The fish soup had multiple pieces of some type of shell and the seafood casserole was served with a tasty rice but every bit was gritty to obviously the clam shells were not properly washed. Otherwise very nice with beautiful grounds.

By on Dec 15, 2019

Review comment responded on Dec 20, 2019

We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

4
Family

Property getting run down needs to be updated would like to see a little bit more different foods on th buffet during the seven days you are there. Would like to see a little more different events and entertainment through our the week also.

By on Dec 9, 2019

Review comment responded on Dec 13, 2019

Thank you for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

5
Everyone

By on Dec 3, 2019

Review comment responded on Dec 5, 2019

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

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