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Dreams Natura Resort & Spa - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Dreams Natura Resort & Spa - All Inclusive

Couples treatment rooms, sauna, hot tub, steam room, body treatments
Property video
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Presidential Suite (Preferred Club) | Beach/ocean view
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included

Explore the area

View in a map
Sm 31, Mz 03, Lote 101-21, Km 332, Carretera Cancun-Tulum, Puerto Morelos, QROO, 77500
  • Place, Arrecife de Puerto Morelos National Park
    ‪5 min walk‬
  • Place, Puerto Morelos Beach
    ‪18 min drive‬
  • Place, Puerto Morelos Town Square
    ‪22 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Junior Suite Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View King

9.4 out of 10
Exceptional
(13 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Tropical View Double

7.6 out of 10
Good
(11 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Partial Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(7 reviews)
  • Partial sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Partial Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Partial Ocean View Double

8.6 out of 10
Excellent
(14 reviews)
  • Partial sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Ocean View King

8.6 out of 10
Excellent
(32 reviews)
  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Ocean View Double

8.8 out of 10
Excellent
(17 reviews)
  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swim-Out King

View from room

Junior Suite Swim-Out King

  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Swim-Out Double

View from room

Junior Suite Swim-Out Double

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Partial Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Junior Suite Partial Ocean View King

8.6 out of 10
Excellent
(4 reviews)
  • Partial sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

9.6 out of 10
Exceptional
(14 reviews)
  • Sea view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

9.0 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim-Out King

View from room

Preferred Club Junior Suite Swim-Out King

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim-Out Double

View from room

Preferred Club Junior Suite Swim-Out Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Ocean Front Double

View from room

Preferred Club Ocean Front Double

9.8 out of 10
Exceptional
(6 reviews)
  • Ocean view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 934 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 934 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Family Junior Suite Ocean View

7.0 out of 10
Good
(4 reviews)
  • Ocean view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Preferred Club Family Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Preferred Club Family Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1066 sq ft
  • Sleeps 6
  • 2 Double Beds

View all photos for Double Room Junior with Garden View

Premium bedding, down comforters, free minibar, in-room safe

Double Room Junior with Garden View

  • Garden view
  • 559 sq ft
  • Sleeps 3

View all photos for Suite Junior with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior with Sea View

  • Sea view
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Junior with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior with Sea View

  • Sea view
  • 559 sq ft
  • Sleeps 4

View all photos for Family Suite -6 guests- Junior with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Family Suite -6 guests- Junior with Sea View

  • Sea view
  • 1119 sq ft
  • Sleeps 6

View all photos for Suite Junior with Partial Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior with Partial Sea View

  • Partial sea view
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior with Garden View

  • Garden view
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Junior with Garden View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior with Garden View

  • Garden view
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Premium with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Premium with Sea View

  • Sea view
  • 559 sq ft
  • Sleeps 4

View all photos for Double Room Premium with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Double Room Premium with Sea View

  • Sea view
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Junior with Partial Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Junior with Partial Sea View

  • Partial sea view
  • 559 sq ft
  • Sleeps 4

View all photos for Suite Master with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Master with Sea View

  • Sea view
  • 925 sq ft
  • Sleeps 4

View all photos for Suite Master with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Master with Sea View

  • Sea view
  • 925 sq ft
  • Sleeps 3

View all photos for Suite Premium with Sea View

Premium bedding, down comforters, free minibar, in-room safe

Suite Premium with Sea View

  • Sea view
  • 559 sq ft
  • Sleeps 4

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  • Pool
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About the neighborhood

Puerto Morelos

Dreams Natura Resort & Spa - All Inclusive places you next to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. This 553-room, 4.5-star property has 4 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Arrecife de Puerto Morelos National Park - 5 min walk - 0.3 miles
  • Moon Palace Golf Club - 13 min drive - 6.8 miles
  • Puerto Morelos Beach - 18 min drive - 10.9 miles
  • Ojo de Agua Beach - 21 min drive - 12.4 miles
  • Puerto Morelos Town Square - 22 min drive - 12.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪the cave - ‬4 min walk
  • ‪Agave Mexican Cuisine - ‬2 min walk
  • ‪Diamond Club Lounge - ‬1 min walk
  • ‪Diamond Club Bar - ‬1 min walk
  • ‪Pool Bar - ‬15 min drive

About this property

Dreams Natura Resort & Spa - All Inclusive

Dreams Natura Resort & Spa - All Inclusive features a full-service spa, 4 outdoor pools, and a free water park. A stay here includes free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach property include a lazy river, a children's pool, and a gym.
Guests can expect free WiFi and 40-inch Smart TVs. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free minibar items, espresso makers, and free local calls.
A health club and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 5 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Bordeaux (French cuisine)
  • Himitsu
  • Oceana
  • World Cafe Buffet

Things to do

  • 2 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Kayaking
  • Lazy river
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide
  • Wine tasting room
  • Yoga classes
  • Ziplining

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Computer station
  • Conference center (12,208 square feet of space)

Outdoors

  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2020
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Mosquito nets
  • No plastic drinking straws
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet, per night
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • New Year's Day gala dinner fee
  • Christmas Day gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and access to the heated pool
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking and access to the heated pool.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Day gala dinner on December 25 is included in the total price shown.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • A charge for a mandatory New Year's Day gala dinner on January 1 is included in the total price shown.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Now Natura Riviera Cancun
Now Natura Riviera Cancun Puerto Morelos
Now Natura Riviera Cancun Hotel Puerto Morelos
Now Natura Riviera Cancun Hotel

Frequently asked questions

Will I find all-inclusive options at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive has all inclusive rates that come with all meals and onsite activities included. Activities include kayaking, volleyball, and bartending classes.

How much does it cost to stay at Dreams Natura Resort & Spa - All Inclusive?

As of Apr 2, 2026, prices found for a 1-night stay for 2 adults at Dreams Natura Resort & Spa - All Inclusive on Apr 26, 2026 start from $363, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Dreams Natura Resort & Spa - All Inclusive?

Dreams Natura Resort & Spa - All Inclusive provides free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

What is there to do within easy reach of Dreams Natura Resort & Spa - All Inclusive?

This property is located in Puerto Morelos and just steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park. Moon Palace Golf Club and Xoximilco are both also nearby.

Is there parking available at Dreams Natura Resort & Spa - All Inclusive?

Yes, valet and self parking are offered for free at the property.

Is a spa located at Dreams Natura Resort & Spa - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, hydrotherapy, and couples treatments.

Are there luxury amenities available at Dreams Natura Resort & Spa - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, beachside massages, and a garden-view restaurant at this property.

Does Dreams Natura Resort & Spa - All Inclusive include a casino at the property?

No, Dreams Natura Resort & Spa - All Inclusive doesn't have a casino.

Will I find an indoor pool at Dreams Natura Resort & Spa - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and 2 hot tubs. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about Dreams Natura Resort & Spa - All Inclusive?

This beachfront property offers many amenities for couples, including champagne service as well as an al fresco restaurant and 4 outdoor pools.

Does Dreams Natura Resort & Spa - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Dreams Natura Resort & Spa - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Dreams Natura Resort & Spa - All Inclusive has 5 restaurants, and serves breakfast for a surcharge.

Will Dreams Natura Resort & Spa - All Inclusive allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Dreams Natura Resort & Spa - All Inclusive for a fee of USD 65 per pet, per night. The property also provides food and water bowls.

Does Dreams Natura Resort & Spa - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

How close is the airport from Dreams Natura Resort & Spa - All Inclusive?

The closest major airport to Dreams Natura Resort & Spa - All Inclusive is Cancun Intl. Airport (CUN), which is 10.3 mi away (19 minutes by car).

Are there rooms with balconies at Dreams Natura Resort & Spa - All Inclusive?

Yes, some guestrooms at this property offer a balcony where guests can enjoy ocean and garden views.

Does Dreams Natura Resort & Spa - All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Dreams Natura Resort & Spa - All Inclusive if you plan to say "I do" during your trip.

Dreams Natura Resort & Spa - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 720 out of 1379 reviews
Rating 8 - Good. 311 out of 1379 reviews
Rating 6 - Okay. 155 out of 1379 reviews
Rating 4 - Poor. 91 out of 1379 reviews
Rating 2 - Terrible. 102 out of 1379 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Chyanne

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff is the best
Stayed 5 nights in Dec 2025

10/10 Excellent

Abhinav Kumar

Stayed 3 nights in Dec 2025

10/10 Excellent

Rafeeq

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes everything is good
Stayed 3 nights in Dec 2025

8/10 Good

Osama

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, and the all-inclusive package included 24-hour room service. Staff regularly checked in and restocked to make sure nothing was missing, which was a nice touch.
Stayed 4 nights in Dec 2025

2/10 Terrible

Xin

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The entire vacation was ruined by the hotel experience. For the first three days after our arrival, the wind was strong, and the hotel’s architectural design itself had serious flaws. I stayed in a corner room on the seventh floor that formed a right angle with the rooms facing directly toward the ocean. Because the balcony door was poorly sealed, the noise from the wind kept our whole family awake all night. When the children moved to a new room, the air conditioner was broken, and the temperature dropped to 65°F. They were so cold that they had to leave the balcony door open, sleeping through unbearable noise. What was supposed to be a relaxing vacation turned into five painful days. The beach was small and short, and the seawater was dirty. Aside from a few swimming pools, there were almost no entertainment facilities. The restaurants were also very hard to reserve. When we finally got bookings at the French and Asian restaurants, we found out they just served food taken from the same buffet—absolutely disappointing. In these five days, apart from eating from the buffet, there was practically nowhere for adults or children to go. The hotel lobby and evening shows were of such poor quality that we couldn’t even finish watching the performances. On top of that, sales staff kept pestering us to attend timeshare membership presentations, and when we refused, they bombarded us with phone calls. I will never book this hotel or any hotel under this brand again. Terrible experie
Stayed 5 nights in Dec 2025

10/10 Excellent

NAOTO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool has many activities!! Staff is very good !!
Stayed 2 nights in Dec 2025

10/10 Excellent

Cassandra Jo

Liked: Cleanliness, property conditions & facilities
Loved the warm pool and hot tub!
Stayed 4 nights in Dec 2025

10/10 Excellent

Ivette

Stayed 2 nights in Dec 2025

10/10 Excellent

Giovani

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great thank you!!
Stayed 4 nights in Dec 2025

2/10 Terrible

Starr

Stayed 7 nights in Dec 2025

10/10 Excellent

Mona K

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was great.
Stayed 10 nights in Dec 2025

10/10 Excellent

Keysa, Eagle Lake

Stayed 7 nights in Dec 2025

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. I loved the different entertainments they offered. Never spent a boring day here. Everything was easy to find and convenient. I had an amazing time, thank you.
Stayed 3 nights in Dec 2025

10/10 Excellent

Oliver, Mississauga

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families and those that love the pools more than the beach. Food variety was abundant as long as you use the Hyatt inclusive app to prebook.
Stayed 7 nights in Dec 2025

10/10 Excellent

Caleb

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing such a beautiful experience would definitely recommend just from the service alone .
Stayed 3 nights in Dec 2025

10/10 Excellent

Alyssa

Stayed 7 nights in Nov 2025

10/10 Excellent

Hans

Stayed 1 night in Dec 2025

6/10 Okay

Brenda Ann

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff and amenities were well enjoyed. Unfortunately the ocean was very dirty so we couldn’t go swimming in it. We had some kind of bug in our bathroom and my husband had many bug bites all over his body.
Stayed 5 nights in Dec 2025

2/10 Terrible

Mark Kristian

Stayed 5 nights in Nov 2025

10/10 Excellent

Angela April

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy walkable distance around the resort, not too big
Stayed 5 nights in Nov 2025

8/10 Good

Roy

Stayed 3 nights in Sep 2025

10/10 Excellent

ALFREDO, DAYTON

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The cleanliness of the resort, the food, and all the staff that we encountered were exceptional! Definitely will stay here again, and recommend to others
Stayed 3 nights in Dec 2025

10/10 Excellent

Austin, New York

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is phenomenal.. rooms was awesome, got an upgrade for my daughters birthday upon arrival and this place really takes care of it’s guests
Stayed 3 nights in Dec 2025

6/10 Okay

Juanita

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food / Restaurants sub par, entertainment was poor
Stayed 7 nights in Dec 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing atmosphere!!
Stayed 4 nights in Nov 2025

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