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Iberostar Cozumel All Inclusive

3.5 out of 5.0

Recent guest reviews

It was a great choice overall. The rooms were simple, but we didn't spend much time in it anyway. We enjoyed the pool and the beach. On two days (out of 6), the water was clear and we snorkled with fish from right off the hotel's dock. This is a GREAT location if you want to take a boat since Dressel dive shop is on the property. We went snorkeling. It was AMAZING. Crystal clear water and beautiful fish. We saw a few turtles and a sting ray.Bring water shoes to protect your feet from the coral. I prefer my own snorkel mask and tube since the free tubes don't have a valve and you end up swallowing sea water. We enjoyed the shows every night and the activities during the day! The staff was SO NICE. The buffet was very good. We loved the Pulpo Ceviche at Hacienda, the Asian place was okay. The grill, bar and buffet near the pool and beach were great for lunch. Enjoy!!!

I enjoyed my time at Iberostar. The staff was fantastic. My room was always perfect and so clean. The employees here have the most amazing work ethic. It makes for a delightful experience for the guests. Only downside is the beach is rocky and not swimable.

My husband and I have stayed in all inclusive for about 25 years now but we've never stayed at a IBEROSTAR. The staff was wonderful they were always willing to help you out and always available for you. The pool and the beach area were very clean the grounds was well maintained. I love the idea of having my own little Hut , it was a little musty but not really a problem because it was very clean.

Had a great time. The only 2 things I didn’t like was how rocky the beach is getting in the water. And the fact that there are cats roaming all over, including the restraunts while people are eating.

We were very impressed with the condition of the hotel and rooms and the entertainers were great at keeping people involved and to make sure everyone was having fun. My only minor complaint is the food. It wasn't amazing and lunch was the same options every day but it was edible. Overall, I would recommend this resort to anyone and do plan on returning.

I have stayed at other Iberostar resorts on two other occasions and had great experiences. Previously I stayed at the Iberostars in Playa del Carmen. I decided to try out the Iberostar Cozumel location and I was sorely disappointed. The rooms were so damp that my clothing hanging in the closet became damp and musty smelling. The grounds were a mess. Paint needed everywhere, landscaping needed everywhere. The little pond where the flamingos hang out is filthy. Customer service was horrendous. Staff didn't pick up dirty plates from the pool area for hours and hours. Front desk was terrible. Check in took over one hour. Then we had an issue with our reservation and front desk insisted I call Iberostar in Miami to resolve. I stayed on hold for 45 minutes before they picked up and dealt with the issue. I asked Iberostar Cozumel why I had to be the liaison between Iberostar Miami and Iberostar Cozumel. Why couldnt she sit on hold for 45 minutes and deal with it. She said "we are not the same company" I said really? Iberostar is Iberostar and I should not have to do your job. Later that night, I saw a woman who was clearly black out intoxicated. She couldn't figure out how to leave the restaurant. The staff brought her to the exit and sent her alone out into the night. Why didn't two staff members escort her to her room or call for help? My two prior positive experiences with Iberostar have been destroyed by this awful experience in Cozumel. DO NOT GO HERE

Great resort with a great experience. Close to the beach with access to great diving services. I have stayed here twice and would not stay anywhere else in Cozumel. The staff is always great and friendly.

I travel to Cozumel to scuba dive and I recently returned from my third trip to the Iberostar resort! I chose this resort over the others because I like the design of the resort, the proximity to the dive sites in the Cozumel marine park, and the on-site Dressel Divers dive shop. Iberostar is remodeling the rooms in this resort and I was given one of the newly remodeled rooms! The wifi in my room ran at a speedy 64Mbps. While I'm scuba diving, I need easy access to great tasting food and I can always find great menu choices in the buffet restaurant! After a day of diving, I enjoy unwinding at the bar and the bartender named Isidro made me great mixed drinks! The best part about scuba diving are the random encounters with marine life! On this trip a large green moray eel swam through my group of divers at the Jurassic Park dive site, so I put my underwater camera in video mode and followed the eel! The eel would enter small openings in the reef that I couldn't enter, but it would reappear a short time later and it was apparent that it was looking for something to eat! Then I witnessed something that I've never seen before in over 500 dives! The eel found a large lobster and started fighting with the lobster! I was happy to see the lobster fight-off this much larger predator and I caught it all on video!

over all the experience was fine. I was very disappointed in the meals.

Awesome hotel with friendly staff! We enjoyed our stay very much!

We had a good vacation overall however after visiting other resorts this one was our least favorite - Cons- Toilet - couldn't flush tp (?) our toilet was clogged daily Reservations to dinner- you had to make reservations for dinner (the good food) and you only get 2!?!? While at dinner there were 5 tables eating so this made no sense. Shuttle to airport or town/excursion - no shuttles to and from airport, or excursions or to town. A resort should at least give you options Night life - I'm not one to party hard but this place overall shuts down at 7pm. No shows/ music, nightlife nothing! Pool closes 7pm Rocky beach- bring beach shoes I repeat !!! The beach is so rocky that it's hard to access even with shoes. Service- no beach pool service- we had to get our own drinks each time. Again compared to other resorts just not use to this No tv stations English- not that we're in our rooms often but I enjoy watching that night. Especially since we had to go back to the room after dinner. No stations In English Rooms small and often had bugs Restaurant and common areas not ac- super hot eating dinner and relaxing. Says free kayaks paddle boards (none here) and snorkel equip. You actually have to pay a fee Had to purchase sunscreen. It's a racket. 24$ for sunscreen. Come on Towels. You can't use poool towels unless u give them your room key. Guess they don't trust guests

Had a wonderful time during our stay. The staff was amazing and the food was excellent for all inclusive. We will definitely be back.

My stay was wonderful however they bed wasn't great & the room was full of ants we repeatly ask could someone come out to spray!! we ended up using all our deep wood mosquito spray to debug the room Yes yes yes I would stay again & bring my friends.

We love this resort. Plenty of activities, and the access to scuba is phenomenal. We came with our five-year-old son, and he spent more time in the pools than on land.

False advertising pertaining to kids club and entertainment. Kids club wasn't open for the advertised hours, and activities were boring. Suggestive night entertainer was also kids club worker. Food is not good. Only one restaurant at dinner has a/c, so you just pour sweat everywhere you go. Yes I know it's Mexico but at this price point you expect some buildings with ac to get a cool off break. We had something biting us at night and had to move rooms which resolved the issue. Good part is snorkeling off the pier and ease of getting on dive boats right at the hotel.

Room humidity was high no matter how low the temp was set and everything in it, including our hanging clothes, smelled musty, even after washing back home. Serious problem. Front desk info was contradictory on check-in time and guests who arrived well after us were placed in rooms ahead of us while we wait patiently in the lobby. More attention needs to be given to removing obnoxiously drunk guests from the pool area.

Comfortable beds, nice/clean room. Staff was great. There was a huge assortment of food but after a couple days, it all seems to taste the same. Take advantage of the restaurant reservations, good food there.

I have been to many all inclusives and i never go to the same area twice and esp never the same resort. For what I paid and what I received in return I plan on returning w my entire immediate family to this resort. 6nights for a lil over $1000. I've stayed at Sandals Antigua for more than double the cost and the food here was comparable. Very good food and the drinks were of good quality and did the trick. The staff was awesome and the grounds were great w a Ton of wildlife. The shows at night were incredible. Again considering I was going on a last min vaca not looking to spend a lot I got a lot more than I thought I would for my money. The rooms were small but I wasn't in mine long and the beds were comfortable and the Ac worked great. This wasn't a Partying resort and if you want Night life after the shows are done you will have to go into town which is a short cab ride away. Overall the food was excellent by any standard I heard to stay away from the fish and I did and had no issues. The staff, shows, and town 20min away were great by any standard. The drinks were more than adequate. The grounds and rooms weren't anything special but fine and the friendly wildlife all over the resort more than made up for that. I plan on returning w my entire family to surprise them mom,dad,etc. knowing the food - drinks -staff - and Value will be Spot On for them.

The room was clean, the room was comfortable. The property was nice, guest services were good as well. When we arrived at our room there wasn't any chairs on the porch, the refrigerator wasn't working and it was difficult to find our way around, the maps were small and hard to read.

Very relaxing all-inclusive resort with great accommodations, friendly staff. expansive beach with plenty of chairs and umbrellas, and excellent (shallow water) snorkeling. Highly recommend!

Km 17 782 Carretera Costera Sur Cozumel QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Within a short walk of San Francisco Beach, Iberostar Cozumel All Inclusive is within 2 miles (3 km) of Palancar Beach. This 294-room, 3.5-star resort has 5 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's on the beach and also near Paradise Beach and Paseo El Cedral Reef.


Dining

This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the coffee shop/café.


Rooms

All 294 air-conditioned rooms feature free minibar items, balconies, and private yards. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, free bottled water, and ceiling fans.


Property features

Iberostar Cozumel All Inclusive features an outdoor pool, a children's pool, and a fitness center. If you decide to drive, there's free parking. A multilingual staff is on hand to assist with concierge services and luggage storage. Other amenities at this all-inclusive resort include a spa tub, free WiFi in public areas, and a meeting room.

Guest reviews for Iberostar Cozumel All Inclusive

Everyone (35) Couples (79) Business (1) Family (48) Other (23) Friends (22)
4
Everyone

It was a great choice overall. The rooms were simple, but we didn't spend much time in it anyway. We enjoyed the pool and the beach. On two days (out of 6), the water was clear and we snorkled with fish from right off the hotel's dock. This is a GREAT location if you want to take a boat since Dressel dive shop is on the property. We went snorkeling. It was AMAZING. Crystal clear water and beautiful fish. We saw a few turtles and a sting ray.Bring water shoes to protect your feet from the coral. I prefer my own snorkel mask and tube since the free tubes don't have a valve and you end up swallowing sea water. We enjoyed the shows every night and the activities during the day! The staff was SO NICE. The buffet was very good. We loved the Pulpo Ceviche at Hacienda, the Asian place was okay. The grill, bar and buffet near the pool and beach were great for lunch. Enjoy!!!

By , from NJ on Apr 10, 2018

5
Everyone

I enjoyed my time at Iberostar. The staff was fantastic. My room was always perfect and so clean. The employees here have the most amazing work ethic. It makes for a delightful experience for the guests. Only downside is the beach is rocky and not swimable.

By on Mar 30, 2018

4

unexpectedly wonderful

Everyone

My husband and I have stayed in all inclusive for about 25 years now but we've never stayed at a IBEROSTAR. The staff was wonderful they were always willing to help you out and always available for you. The pool and the beach area were very clean the grounds was well maintained. I love the idea of having my own little Hut , it was a little musty but not really a problem because it was very clean.

By , from lyons, Illinois on Mar 22, 2018

4
Everyone

Had a great time. The only 2 things I didn’t like was how rocky the beach is getting in the water. And the fact that there are cats roaming all over, including the restraunts while people are eating.

By on Mar 18, 2018

5

nice hotel, great entertainment

Everyone

We were very impressed with the condition of the hotel and rooms and the entertainers were great at keeping people involved and to make sure everyone was having fun. My only minor complaint is the food. It wasn't amazing and lunch was the same options every day but it was edible. Overall, I would recommend this resort to anyone and do plan on returning.

By , from Minnesota on Feb 27, 2018

1

moldy rooms, run down resort, terrible service

Everyone

I have stayed at other Iberostar resorts on two other occasions and had great experiences. Previously I stayed at the Iberostars in Playa del Carmen. I decided to try out the Iberostar Cozumel location and I was sorely disappointed. The rooms were so damp that my clothing hanging in the closet became damp and musty smelling. The grounds were a mess. Paint needed everywhere, landscaping needed everywhere. The little pond where the flamingos hang out is filthy. Customer service was horrendous. Staff didn't pick up dirty plates from the pool area for hours and hours. Front desk was terrible. Check in took over one hour. Then we had an issue with our reservation and front desk insisted I call Iberostar in Miami to resolve. I stayed on hold for 45 minutes before they picked up and dealt with the issue. I asked Iberostar Cozumel why I had to be the liaison between Iberostar Miami and Iberostar Cozumel. Why couldnt she sit on hold for 45 minutes and deal with it. She said "we are not the same company" I said really? Iberostar is Iberostar and I should not have to do your job. Later that night, I saw a woman who was clearly black out intoxicated. She couldn't figure out how to leave the restaurant. The staff brought her to the exit and sent her alone out into the night. Why didn't two staff members escort her to her room or call for help? My two prior positive experiences with Iberostar have been destroyed by this awful experience in Cozumel. DO NOT GO HERE

By , from Miami FL on Jan 11, 2018

5

great resort

Everyone

Great resort with a great experience. Close to the beach with access to great diving services. I have stayed here twice and would not stay anywhere else in Cozumel. The staff is always great and friendly.

By , from Oklahoma on Nov 30, 2017

5

my favorite resort in cozumel has awesome diving!

Scuba Divers
My room was on the second floor of this building. The resort grounds. Moray eel fights with a lobster! Queen Angelfish

I travel to Cozumel to scuba dive and I recently returned from my third trip to the Iberostar resort! I chose this resort over the others because I like the design of the resort, the proximity to the dive sites in the Cozumel marine park, and the on-site Dressel Divers dive shop. Iberostar is remodeling the rooms in this resort and I was given one of the newly remodeled rooms! The wifi in my room ran at a speedy 64Mbps. While I'm scuba diving, I need easy access to great tasting food and I can always find great menu choices in the buffet restaurant! After a day of diving, I enjoy unwinding at the bar and the bartender named Isidro made me great mixed drinks! The best part about scuba diving are the random encounters with marine life! On this trip a large green moray eel swam through my group of divers at the Jurassic Park dive site, so I put my underwater camera in video mode and followed the eel! The eel would enter small openings in the reef that I couldn't enter, but it would reappear a short time later and it was apparent that it was looking for something to eat! Then I witnessed something that I've never seen before in over 500 dives! The eel found a large lobster and started fighting with the lobster! I was happy to see the lobster fight-off this much larger predator and I caught it all on video!

By , from Fort Lupton, CO on Oct 24, 2017

3
Everyone

over all the experience was fine. I was very disappointed in the meals.

By on Oct 23, 2017

5

great stay

Everyone

Awesome hotel with friendly staff! We enjoyed our stay very much!

By on Oct 21, 2017