Iberostar Cozumel All Inclusive3.5 out of 5.0
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Recent guest reviews
The place just needs a lot of work. Lots of bug issues, and the food which is good the first day, is always the same and you end out going out for meals. Rent a car. Place has been rode hard and put away wet. Stay somewhere else
Second time staying at this resort and 3rd time in Cozumel. Great location, low-key, and away from most of the spring break parties. Rooms and facility haven't changed since we were there in 2011, - thats why we came back. Resort is clean and the staff is very friendly. If you ask for something, they will do their best.
I've stayed in several resorts in Cozumel but this was my first at Iberostar. This resort was like a combo of all the things I loved from other resorts. It had everything we needed including a reputable dive shop on site. The food was great, maybe not 5 star restaurants but so many options. Late night food options. I'm usually not a "shows" type of person either but WOW! They were so good. Drinks did not disappoint. Got whatever we asked for, plus drinks we didn't! The resort grounds were well kept and absolutely beautiful! A lot of people complain about air conditioning. Ours was fine. Kept us cool. People forget the humidity in the Caribbean is what it is. They can't control the weather,but they do provide umbrellas if it rains. I can't wait to go back. Taking my parents next time.
We had a good time at Ibero. Overall the resort is good. Standard rooms are small tough, especially if you are planning to stay with kids. The room hardly fits 2 full size beds, closet consist of 4 tiny shelves and 8 hangers and is very spacious, almost no room for suitcases. Bathroom was also small but did the work. Rooms were clean, food was ok but not a lot of choice. I think for the price we paid we should have received a better variety/quality of food. Staff was very nice and friendly, the shows at night too.
This hotel definitely grew on me I'm not a fan of all inclusive hotels but I was pleasantly pleased The food was good with plenty of choices The staff were extremely friendly and helpful, which is something I don't usually experience in Mexico. The rooms were a little dated The close proximity to Dressel divers was a plus !
Great experience. Beautiful resort. The entertainment staff was absolutely amazing. They go above and beyond to make the guests feel at home. Loved them all.
Love the dive shop, animals and staff. Food not so good.
I loved the resort. It felt secluded and my kids loved the wildlife on the property. The food at the buffets was acceptable and the on site restaurants were great. The rooms were small but we were hardly in the room. I did like that they were bungalows and not a high rise. It felt like we were in the jungle.
This is my third time staying at this resort. It is close to the airport and well maintained. I always choose this location because of the fact that DRESSEL DIVERS is on site. Very clean and well maintained, they are in the process of making more improvements. The food was excellent and the staff was very polite. My room was 3314 and it was close to the dive shop. It hadn't been updated yet but worked perfectly for my needs. Recommend bringing a surge protector because there are limited outlets. Heat and hot water worked fine. Nightly entertainment was excellent and special thanks to the dive staff. I will return in the future!
Our entire experience was great. The staff provides great service always. The resort has awesome grounds and landscaping (and animals), this is true for all Iberostar locations we've stayed at. The bungalow-like accommodations are a nice touch. The food selection at the buffets was great, could always find something we liked. Plus they have ice cream. The pool and beach areas are very nice. The entertainment staff does a great job all day, and the evening shows are worth seeing. Perfect place for divers, the snorkeling was okay. .
Iberostar is the last hotel south of downtown and closest to Palancar Reefs. This means a short 5 to 15 minute boat ride instead of the hour ride from hotels closer to town. They have excellent food. They got a new chef last year which really improved the food. This year it's even better. The buffets and special restaurants (included) are very good to excellent. Huge variety for choices for all meals. The rooms are very clean, quiet, comfortable beds and pillows. (Some other hotels have concrete beds with a mattress on top.) Excellent staff: friendly and helpful front desk and bell captains, bar staff, special activities coordinator, food staff, room staff, and activities people. Great air conditioning, TV, in-room safe and strong door locks. Dressel Divers is the on-site dive operation. This is a first class operation. The staff are also very helpful, friendly and professional. They take their jobs seriously and the dive masters do a great job keeping their groups together and safe on dives. Their facilities are comprehensive. The beach is great. Soft sand that you can walk for blocks or further. Most of Cozumel's hotels have a rocky shore or small cliff, but the southern hotels are on nice beaches with palm trees and lots of cabanas for shade. The pool is large for swimming or cooling off and theirs a kids pool also. Daily intro dives classes are given in the pool. Most other PADI certifications are available too at Dressel Divers.
It was a great place to stay , food was great , the staff from the time we got there till we left were outstanding ! The entertainment was wonderful . Would go again .
Comfortable Food is better than most other all inclusive
We always make our trip during the off season. They are usually doing building maintenance around the conplex, but that does not affect the trip for us. The spa is great and the beach is great.
Iberostar resort was nothing less than perfect. Staff was polite, attentive, and the resort provided everything to make this vacation amazing. Food was plentiful and available always, entertainment was spectacular and not drawn out, activities were always going on. I also enjoyed the services of the Dive Shop, everyone there was extremely professional and made my diving experiences perfect. Rooms were exceptional, well stocked, cleaned daily, and air conditioned. The wildlife around the resort was a big plus including the well behaved cats that greet you in the dining room, flamingos, parrots, turtles, iguanas, wild pigs, peacocks and pea hens, all a part of the vacation. Once again it's hard to name all so I want to reiterate ALL STAFF WERE EXCEPTIONAL INNPROVIDING ANY AND ALL SERVICES.
From the front desk to the dive shop, our experience at Iberostar was top notch. Recently refurbished, the facilities look and feel great. It's jungly and there is lush, manicured vegetation everywhere as well as iguanas and peacocks wandering about. The staff really made our experience memorable. Edward in customer service, Lee in the dive shop, Teresa on the pool service staff were standouts in their pride and professionalism, spending a lot of time with us answering all our questions. Special thanks to Ailine and Alejandra from the Star Friends team for getting us involved in fun daily activities and also for their awesome dance performances at the nightly theater shows. The shows were much better than I expected and the employees perform them. The same person you might meet running the kids club or teaching aquatic aerobics by day, might be swinging from a trapeze or juggling fire by night. It's really impressive and it was a great value. We met many returning guests and plan to return ourselves.
I stayed in Iberostar with my daughter in December 2014. It is a very nice and beautiful place. Food is very good, so the staff too. Flamingos, iguanas, parrots - it was so funny to see them every day. Perfect to stay and for the scuba diving.
A lot of renovations during our stay this time (our second time here), led to some difficulty getting around the resort, and problems with power and a/c outages. The food was not up to par at the beginning of the week, but by the middle and end of the week had greatly improved. Service is always great here - very friendly and helpful staff. The evening shows were entertaining and fun. Our main reason for coming to this location is the diving - you can't beat it. The dive shop is very convenient and it is great to just walk over from your room and go on your dive. The location along the reef is excellent, with very short boat rides to the dive sites - the dive shop and location are 5 star!!!
Within a short walk of San Francisco Beach, Iberostar Cozumel All Inclusive is within a mile (2 km) of Nachi-Cocom Beach Club. This 294-room, 3.5-star resort has 5 restaurants along with conveniences like a full-service spa and an outdoor pool. It's on the beach and also near Paradise Beach and Palancar Beach.
Free breakfast is included with your stay. This resort is home to 5 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the coffee shop/café.
All 294 air-conditioned rooms feature free minibar items, balconies, and private yards. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, free bottled water, and ceiling fans.
At Iberostar Cozumel All Inclusive, guests enjoy a full-service spa, an outdoor pool, and a children's pool. If you decide to drive, there's free parking. A multilingual staff is on hand to assist with concierge services and luggage storage. Other amenities at this all-inclusive resort include a fitness center, a spa tub, and free WiFi in public areas.