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Recent guest reviews

We paid for an ocean view room but was initially put in a garden room. Sadly, other guests had the same experience and the next day we were moved once rooms opened up. We scheduled our excursion with the hostess, but the excursion conflicted with our COVID test. We tried to reschedule but the COVID team said we would run the risk of not getting the results on time. With our early morning flight, there is no way we would have received our results in time given we had to call during office hours to request our results. I booked this hotel because of the inclusive spa treatment. We had to pay $98 for the “inclusive massage” while the non-inclusive massage was $120. There are no inclusive spa treatments at this place so don’t be scammed by their ads. The beach was FILLED with seaweed. The tractor just couldn’t make a dent in it. The good part of the experience is the wait and activity staff, the bartenders, the rooms were clean, and the hotel was nice. There were also several weddings there. Beautifully decorated but the outdoor reception offers no privacy. We saw one reception from our beach chairs - from the first dance to the bridesmaid speech. There were two receptions occurring about 15 yards apart. The other one was under a canopy of flowers so we couldn’t see much. Overall for a girls trip this was disappointing. I would say it is an okay option for honeymooners, but Excellence beats this place by a mile.

The staff does an excellent job. They are all friendly, attentive, courteous. Food and drinks are fantastic; few other places in Riviera Maya or Cancun compare in quality and originality of the cuisine. Pools are also great. However, the beach is not good: it is narrow, rocky and there are sketchy characters selling drugs which the hotel staff at the beach witness yet there is no action from the hotel - even after reporting the matter to the front desk. Based on this, I would highly recommend Unico as a great destination for its staff, food, overall beauty and for its pools. I would not recommend Unico as a beach hotel.

Loved everything about this resort. Our only complaint is that service was a bit slow everywhere we went.

The property was spacious, but still intimate. Our view of the beach was amazing and it was a very short walk to any of the pools.

Fabuloso! Enjoyed the service and the food. The water sin bike class was fantastic and Magic Mike has superior entertainment skills.

This was the best vacation I’ve ever taken! The resort was amazing!

Great decor and rooms Staff wasn’t very friendly. You can’t use the beach.

I have never stayed at an all inclusive that was this well managed, organized, with such amazing amenities and gourmet food. Truly an incredible experience from start to finish!

Nice resort overall with friendly staff. Enjoyed our time !

First class resort that we really liked Pools are great and if you are looking for a peaceful retreat, look no further!!

UNICO is like one big outdoor spa, very relaxing yet fun, highly recommended for couples! Our stay was simply amazing!

Manzana 22 Carretera Chetumal-Pto Juare Kantenah QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located 2.8 mi (4.6 km) from Xpu-ha Beach, UNICO 20 87 Hotel Riviera Maya - Adults Only - All Inclusive is within a 10-minute drive of other popular attractions like Ecopark Kantun Chi. This 448-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants.


Dining

Free buffet breakfast is served each morning from 7 AM to 11 AM. There are multiple options for onsite dining with 5 restaurants, including Cueva Siete, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

UNICO 20 87 Hotel Riviera Maya - Adults Only - All Inclusive's 448 air-conditioned rooms provide free minibar items, balconies or patios, and espresso makers. Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free local calls, safes, and ironing boards are also standard.


Property features

Guests of UNICO 20 87 Hotel Riviera Maya - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request). The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this adults-only property include free WiFi in public areas, a conference center, and a business center.

Room options

Alcoba Ocean view - 2 Double

2 Double Beds | Sleeps 4

Pure Wellness Alcoba

1 King Bed | Sleeps 2

Alcoba Ocean Front - 2 Double

2 Double Beds | Sleeps 4

Alcoba Ocean Front - King

1 King Bed | Sleeps 2

Guest reviews for UNICO 20 87 Hotel Riviera Maya - Adults Only - All Inclusive

Everyone (6) Couples (4)
2
Friends

We paid for an ocean view room but was initially put in a garden room. Sadly, other guests had the same experience and the next day we were moved once rooms opened up. We scheduled our excursion with the hostess, but the excursion conflicted with our COVID test. We tried to reschedule but the COVID team said we would run the risk of not getting the results on time. With our early morning flight, there is no way we would have received our results in time given we had to call during office hours to request our results. I booked this hotel because of the inclusive spa treatment. We had to pay $98 for the “inclusive massage” while the non-inclusive massage was $120. There are no inclusive spa treatments at this place so don’t be scammed by their ads. The beach was FILLED with seaweed. The tractor just couldn’t make a dent in it. The good part of the experience is the wait and activity staff, the bartenders, the rooms were clean, and the hotel was nice. There were also several weddings there. Beautifully decorated but the outdoor reception offers no privacy. We saw one reception from our beach chairs - from the first dance to the bridesmaid speech. There were two receptions occurring about 15 yards apart. The other one was under a canopy of flowers so we couldn’t see much. Overall for a girls trip this was disappointing. I would say it is an okay option for honeymooners, but Excellence beats this place by a mile.

By on Jun 8, 2021

Review comment responded on Jun 8, 2021

Dear guest, Thank you for posting your feedback about your visit to our hotel. We are deeply sorry that even though our staff addressed your concerns with the COVID test, offered you options and even void the cancelation penalty, we were not able to change your perception of our services. It is also important to mention that our hotel does not promote inclusive spa treatments with the stay, in fact as in any other resort, spa treatments can be combined with some promotions but still have an additional cost, so we regret any misunderstanding. We are glad to hear that there were also several things you enjoyed from your stay, however we hope you can give us the opportunity to welcome you in the future and have the chance to improve your experience. Regards.

4
Partner Couples

The staff does an excellent job. They are all friendly, attentive, courteous. Food and drinks are fantastic; few other places in Riviera Maya or Cancun compare in quality and originality of the cuisine. Pools are also great. However, the beach is not good: it is narrow, rocky and there are sketchy characters selling drugs which the hotel staff at the beach witness yet there is no action from the hotel - even after reporting the matter to the front desk. Based on this, I would highly recommend Unico as a great destination for its staff, food, overall beauty and for its pools. I would not recommend Unico as a beach hotel.

By on May 10, 2021

Review comment responded on May 10, 2021

Dear guest, Thank you so much for sharing your comments with us. We are glad to hear you had a great overall experience thanks to our food, drinks and service, however, we regret to hear you beach experience was not as you expected due to the situation you kindly share with us and I would like to inform with you that thanks to our guests' reports, our hotel and other in the area are in constant communication with the local authorities, reporting this to prevent this individuals from being in this public area. Thank you so much for your visit and all your feedback, hope we can see you back very soon again!

4
Friends

Loved everything about this resort. Our only complaint is that service was a bit slow everywhere we went.

By on Mar 25, 2021

Review comment responded on Mar 25, 2021

Dear guest, Thank you for posting your recent experience at our hotel and for sharing your feedback with us. We are pleased to hear you loved your overall stay and had a great time. We appreciate your feedback and we will gladly take your comments into consideration in order to make the necessary improvements. Thank you for your visit, hope to see you back very soon again. Best regards.

5
Everyone

By on Mar 1, 2021

Review comment responded on Mar 12, 2021

Dear guest, Thank you so much for your feedback. We are pleased to hear you enjoyed your experience and had a great time with us. Hope we can have the honor of your visit very soon again!

5
Partner Couples

The property was spacious, but still intimate. Our view of the beach was amazing and it was a very short walk to any of the pools.

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

Dear guest, Thank you for sharing your feedback with us! We are pleased to know that you had an amazing time at UNICO 20°87° and loved everything about your stay! Thank you for your visit, hope we can see you back in the near future. Warm regards.

5
Friends

Fabuloso! Enjoyed the service and the food. The water sin bike class was fantastic and Magic Mike has superior entertainment skills.

By on Aug 10, 2019

Review comment responded on Aug 12, 2019

Dear guest, Thank you so much for rating our hotel and for sharing your comments with us. We are happy to know our staff helped to make your experience even more peasant! Looking forward to welcome you in the future. Kind regards.

5
Everyone

By on Jul 15, 2019

Review comment responded on Jul 17, 2019

Hello! Thank you so much for your feedback!

5
Friends

This was the best vacation I’ve ever taken! The resort was amazing!

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Thank you!

3
Partner Couples

Great decor and rooms Staff wasn’t very friendly. You can’t use the beach.

By on Jun 22, 2019

Review comment responded on Jun 24, 2019

Dear guest, Thank you so much for your feedback. We are glad to know that you loved the hotel decor and our rooms. We are deeply sorry to know that you couldn't feel the warm service from our staff and your outdoor experience was not what you expected due to the seaweed natural occurring. Make sure that your feedback will be shared with the proper persons in our organization in order to improve our guests experiences. Hope we can have the opportunity to welcome you again very soon and change your perception. Regards.

5
Partner Couples

I have never stayed at an all inclusive that was this well managed, organized, with such amazing amenities and gourmet food. Truly an incredible experience from start to finish!

By on Mar 13, 2019

Review comment responded on Mar 16, 2019

Buenos días, We thank you kindly for taking the time to share your experience and for giving us the highest rate. It is our pleasure to learn that we were able to live up to your expectations and that you enjoye our amenities and culinary offer. We hope to have the pleasure of welcoming you back soon! Kind regards,

UNICO 20 87 Hotel Riviera Maya - Adults Only - All Inclusive

Manzana 22 Carretera Chetumal-Pto Juare, Kantenah, QROO 77710
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