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Recent guest reviews

The one of the reasons why that we chosen this hotel was kids pool and it was closed for renovation. No info on website or from the resort before our arrival. Not much to do for kids except kids club. Resort was very clean and well kept - it could use few upgrades but it was good for the price - everyone was very nice and friendly. There was only 4-5 restaurants open so dinning chooses were disappointing. Overall there are better places.

Great staff

An EXTREMELY LARGE property with many amenities. Beaches are a bit rocky. Mosquitoes in the evening are relentless! The property is beautiful and the staff is nice.

They did a great job of removing the sargassum ( green gunk) from the beach. I was so worried before we went but it was everything I had hoped for.

I booked an "Ocean Front Suite" However, the Ocean is not visible from the suit. I believe this is very misleading advertising. The suit is very nice and spacious.

Staff were friendly and the food and service was excellently

The staff at this resort are incredibly courteous and accommodating. The food and beverage director and staff really went out of their way to help with our large family of 22 dinner reservations the entire week we were there. Food variety, large family and adult pools nightly entertainment made it really easy to just relax. The golf carts running so frequently around resort made it easy to get around. Traveling during Covid was challenging in that not all services and amenities were open but overall I would go back.

Very old and outdated rooms Food is just ok Bartenders can’t make a decent drink Resort is tired Party music blasting until midnight Beach is unusable (stinks) Closed restaurant down because of smell

Quite honestly, I can say enough about how amazing this resort is! Upon arrival we were greeted by the front desk staff (Wigberto) who provided us with a complimentary upgrade to the TRS, as we were celebrating our 1 year anniversary. We had access to all of the resorts, and the level of exceptional service was the same throughout. Simply amazing. Our butler at the TRS - Erick - was more than we could have asked for. He took care of everything, from dinner reservations, suggestions for our anniversary, transportation arrangements, and even surprised us with champagne on our anniversary. The Grand Palladium, as a whole, is such an amazing experience, from the quality of food, to the entertainment, to the level of service. This was our second visit to a Grand Palladium resort, and it will not be the last. Thank you for making our first anniversary unforgettable! We can't wait to see you again!

This is our second time staying at Grand Palladium but our first time at White Sands. We were very pleased at the comfort of the room and the convenient location of our villa. We were steps from the White Sands lobby, restaurant and pool. The staff were all excellent, everyone was always courteous and helpful. We did have a small issue where I was having difficulty confirming my super shuttle return trip, but that was not the fault of the hotel. The Staff was willing to help with whatever I asked (phone calls, etc), but not sure how to assist me beyond my specific requests. It worked out in the end though. We were a little disappointed that the beach was pretty much unusable due to the explosion of sea grass while we were there. As diligently as the property was trying to keep it clear, you can't control mother nature. However the many pools on the property, including our favorite: Las Rocas, more than satisfied our need for water and relaxation! The food was delicious everywhere we went, I don't think I had anything that was undercooked, and only a occasional overcooked item. But that is the nature of buffet dining. We ate at several of the a la carte dining and were pleased with all of them!

Wonderful resort with great amenities and a natural setting. Exceptional staff and service.

My husband and I booked this trip with family members.3 other couples. We enjoyed our trip very much. We were really never aware of the time and place of activities going on. I do wish we had reminders by the activity staff about the shows and games through out the day. The lists all the way in the libbies were hard for me to read.

The room was comfortable and the staff friendly, but this resort is way too big and my room was literally a half mile from the closet eating facility. There are few air conditioned common spaces and it is basically impossible to swim or snorkel at this resort, because of rocks just off the beach.

The hotel was very nice. The pool was the best. I thought the staff was very friendly and I would definitely go back.

Overall this was a great resort. Pools were amazing. Beach was also nice, although there was a little too much sea weed at the time we went (maybe the resort should invest in some equipment to clean it up instead of having staff do it with a rake... which is nearly impossible). Food was also pretty good, as was the entertainment. Overall a great value, but my only complaint was the size of the resort since it definitely was quite large. But, if you don't mind a bit of walking go for it!

We stayed here because of the day care for ages 1-2 (no other resort in the area has it) and it wasn't what we're used to. Not much air conditioning, closes in the middle of the day, not buttoned up, don't feed the kids so it was time consuming to pick them up for naps and food. We're used to receiving a sheet at the end of the day with everything they did too. Here, we were glad she was there, but she did look happy and the girls there loved her so the staff was great.

Carr Federal Chetumal - Puerto Juarez Kantenah QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms (speed: 25+ Mbps) and in public areas
  • Free parking
  • Onsite dining

Grand Palladium White Sand Resort & Spa All Inclusive places you within a 15-minute drive of popular attractions such as Akumal Beach and Xel-Há Park. This 264-room, 4-star property welcomes business and leisure travelers with 6 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. This property is home to a theme restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include indoor private spa tubs, furnished balconies, and iPod docks.


Property features

Grand Palladium White Sand Resort & Spa All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 spa tubs.

Room options

Junior Suite Single use Garden View

1 King Bed and 1 Double Sofa Bed | 2 Double Beds and 1 Double Sofa Bed | Sleeps 1

Junior Suite Garden View

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, Beachside

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Romance Bungalow by the lake

1 King Bed | Sleeps 2

Guest reviews for Grand Palladium White Sand Resort & Spa All Inclusive

Everyone (9) Couples (4) Family (10) Friends (2)
4
Family with small children

The one of the reasons why that we chosen this hotel was kids pool and it was closed for renovation. No info on website or from the resort before our arrival. Not much to do for kids except kids club. Resort was very clean and well kept - it could use few upgrades but it was good for the price - everyone was very nice and friendly. There was only 4-5 restaurants open so dinning chooses were disappointing. Overall there are better places.

By on Oct 13, 2022

Review comment responded on Oct 14, 2022

Dear Mrs. Sylwia,We're very disappointed to hear you're dissatisfied with your stay at Grand Palladium White Sand Resort & Spa.Providing our guests with a great experience is very important to us. We truly value your feedback, and we'll address it with the appropriate members of our team, so we may improve for the future.Kind regards,Kenia RodriguezHospitality SR Advisor

5
Partner Couples

Great staff

By on Jul 24, 2022

Review comment responded on Jul 25, 2022

Dear Isaac. Thank you very much for sharing your satisfaction of your recent visit to our Grand Palladium White Sand Resort & Spa. It has been a pleasure for us to be your host for your trip to the Mexican Caribbean. Our doors will always be open to please you once again with our unparalleled Palladium hospitality. Best regards, Regina Núñez. Hospitality Advisor.

5
Friends

An EXTREMELY LARGE property with many amenities. Beaches are a bit rocky. Mosquitoes in the evening are relentless! The property is beautiful and the staff is nice.

By on Jul 9, 2022

Review comment responded on Jul 14, 2022

Dear Deepika. Thank you very much for choosing Grand Palladium White Sand Resort & Spa to host your most recent Riviera Maya holiday. We are delighted to hear that you had an amazing holiday and that everything around us was to your complete satisfaction. We hope you can come back to visit us again very soon. Best regards. Regina Núñez. Hospitality Advisor.

5
Family

They did a great job of removing the sargassum ( green gunk) from the beach. I was so worried before we went but it was everything I had hoped for.

By on Jun 11, 2022

Review comment responded on Jun 12, 2022

Dear Tylee Thank you for choosing Grand Palladium White Sand Resort & Spa for a few days of complete relaxation. It is wonderful to know that you had an incredible time and that the seaweed on the beach, which we try to clean up every day, was not a problem for you. We would be happy to have you visit us again in this now your second home. Best regards. Brenda Basilio GIFT Advisor

5
Everyone

By on Apr 10, 2022

5
Everyone

I booked an "Ocean Front Suite" However, the Ocean is not visible from the suit. I believe this is very misleading advertising. The suit is very nice and spacious.

By on Sep 19, 2021

Review comment responded on Sep 21, 2021

Dear Curtis, Thank you for staying at Grand Palladium White Sand Resort & Spa, and for taking the time to share your experience. We are very happy to know that overall, you had a good stay at the hotel and sincerely appreciate your feedback. Your constructive comments are very important to us in helping to maintain our high-quality standards. Thank you again for your feedback. We look forward to welcoming you on your next stay. Kind regards, Kenia Rodriguez Hospitality SRAdvisor

3
Everyone

By on Jul 11, 2021

Review comment responded on Jul 26, 2021

Dear Guest, It is very sad to realize by this media that your stay did not meet your expectations. We would like to know the aspects that you consider we can improve, so please do not hesitate to contact us and share your point of view with us as we gladly accept any suggestions. We hope to welcome you again.

5
Family

Staff were friendly and the food and service was excellently

By on Apr 3, 2021

Review comment responded on Apr 6, 2021

Dear Guest, Thank you for choosing Grand Palladium White Sand Resort & Spa and taking time to post your review. We are delighted to know you liked our friendly staff, and food quality was found perfect for your needs. We hope to be your hotel of choice if another visit to our area is in your plans. Kind regards, Kenia Rodriguez Hospitality Manager

5
Family with small children Family

The staff at this resort are incredibly courteous and accommodating. The food and beverage director and staff really went out of their way to help with our large family of 22 dinner reservations the entire week we were there. Food variety, large family and adult pools nightly entertainment made it really easy to just relax. The golf carts running so frequently around resort made it easy to get around. Traveling during Covid was challenging in that not all services and amenities were open but overall I would go back.

By on Apr 3, 2021

Review comment responded on Apr 6, 2021

Dear Guest, Thank you for taking the time to share your recent experience at Grand Palladium White Sand Resort & Spa. We are so happy that you enjoyed your stay and pleased to read the magnificent comments about our food and beverage staff and their impact on your stay. It is exactly these types of memorable experiences we strive to create for all our guests. We sincerely appreciate your gracious comments and look forward to welcoming you back for another memorable stay. Kind regards, Kenia Rodriguez Hospitality Manager

3
Everyone

By on Oct 17, 2020

Review comment responded on Oct 17, 2020

Dear Guest, We apologize for an unsatisfying experience with our team here at Grand Palladium White Sand Resort & Spa. Please contact us at your earliest convenience so that we may better understand the situation and resolve any outstanding issues. All the Palladium family remains at your entire disposal. Kind regards, Kenia Rodriguez Hospitality Manager

Grand Palladium White Sand Resort & Spa All Inclusive

Carr Federal Chetumal - Puerto Juarez, Kantenah, QROO 77710
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