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Recent guest reviews

Staff were friendly and the food and service was excellently

The staff at this resort are incredibly courteous and accommodating. The food and beverage director and staff really went out of their way to help with our large family of 22 dinner reservations the entire week we were there. Food variety, large family and adult pools nightly entertainment made it really easy to just relax. The golf carts running so frequently around resort made it easy to get around. Traveling during Covid was challenging in that not all services and amenities were open but overall I would go back.

Very old and outdated rooms Food is just ok Bartenders can’t make a decent drink Resort is tired Party music blasting until midnight Beach is unusable (stinks) Closed restaurant down because of smell

Quite honestly, I can say enough about how amazing this resort is! Upon arrival we were greeted by the front desk staff (Wigberto) who provided us with a complimentary upgrade to the TRS, as we were celebrating our 1 year anniversary. We had access to all of the resorts, and the level of exceptional service was the same throughout. Simply amazing. Our butler at the TRS - Erick - was more than we could have asked for. He took care of everything, from dinner reservations, suggestions for our anniversary, transportation arrangements, and even surprised us with champagne on our anniversary. The Grand Palladium, as a whole, is such an amazing experience, from the quality of food, to the entertainment, to the level of service. This was our second visit to a Grand Palladium resort, and it will not be the last. Thank you for making our first anniversary unforgettable! We can't wait to see you again!

This is our second time staying at Grand Palladium but our first time at White Sands. We were very pleased at the comfort of the room and the convenient location of our villa. We were steps from the White Sands lobby, restaurant and pool. The staff were all excellent, everyone was always courteous and helpful. We did have a small issue where I was having difficulty confirming my super shuttle return trip, but that was not the fault of the hotel. The Staff was willing to help with whatever I asked (phone calls, etc), but not sure how to assist me beyond my specific requests. It worked out in the end though. We were a little disappointed that the beach was pretty much unusable due to the explosion of sea grass while we were there. As diligently as the property was trying to keep it clear, you can't control mother nature. However the many pools on the property, including our favorite: Las Rocas, more than satisfied our need for water and relaxation! The food was delicious everywhere we went, I don't think I had anything that was undercooked, and only a occasional overcooked item. But that is the nature of buffet dining. We ate at several of the a la carte dining and were pleased with all of them!

Wonderful resort with great amenities and a natural setting. Exceptional staff and service.

My husband and I booked this trip with family members.3 other couples. We enjoyed our trip very much. We were really never aware of the time and place of activities going on. I do wish we had reminders by the activity staff about the shows and games through out the day. The lists all the way in the libbies were hard for me to read.

The room was comfortable and the staff friendly, but this resort is way too big and my room was literally a half mile from the closet eating facility. There are few air conditioned common spaces and it is basically impossible to swim or snorkel at this resort, because of rocks just off the beach.

The hotel was very nice. The pool was the best. I thought the staff was very friendly and I would definitely go back.

Overall this was a great resort. Pools were amazing. Beach was also nice, although there was a little too much sea weed at the time we went (maybe the resort should invest in some equipment to clean it up instead of having staff do it with a rake... which is nearly impossible). Food was also pretty good, as was the entertainment. Overall a great value, but my only complaint was the size of the resort since it definitely was quite large. But, if you don't mind a bit of walking go for it!

We stayed here because of the day care for ages 1-2 (no other resort in the area has it) and it wasn't what we're used to. Not much air conditioning, closes in the middle of the day, not buttoned up, don't feed the kids so it was time consuming to pick them up for naps and food. We're used to receiving a sheet at the end of the day with everything they did too. Here, we were glad she was there, but she did look happy and the girls there loved her so the staff was great.

Had a wonderful time. Employee staff were great, very helpful. Enjoyed the beaches, very beautiful ,loved the infinity pool. Restaurants were awesome. The food was wonderful! Would definitely visit again. And would definitely recommend this resort to friends and family. Staff was very helpful for excursions. And very easy to get transportation to see sites. Over all a wonderful place.

This complex (4 hotels) is HUGE, so if you do not want to lose some calories walking - stay somewhere else. This complex has everything - nice beach, nice rooms (beds are a bit on firm side), restaurants, bars, entertainment, pools. Staff is extremely friendly (ok, few exceptions, so what :-) ) and efficient. What we particularly liked was that a la carte restaurant reservations were not necessary (unlike some places that you can have 2-3 reservations during your stay). Bottom line - if you want to find something to complain- you will find it. Otherwise, relax and let people at Grand Paladium spoil you!

I went with three friends. It was a girls week without the kids and husbands. We felt safe. The staff was very friendly. The resort is massive. Larger than I thought. I would recommend and go back.

The resort property is very clean and well maintained. It is set in a picturesque atmosphere with an abundance of flora and trails carved through the tropical jungle. The beach is very clean and we really enjoyed the seafront saltwater pool. My only complaints are that it is easy to get lost getting to your room especially at night, and there is lots of walking required to get around. There are golf carts that pick you up but we found they were inconsistent and random. Overall a great place to stay, but the resort is massive and you may be required to spend time figuring out the quickest ways to get around.

For the money I paid I expected a lot more. Room was large but pull out sofa bed was dirty and stained. Pillows were rock hard and you had to pay to get a better one from the pillow menu. Called 3 weeks in advanced to make sure my room was 2 double beds to accommodate 3 guests and was assured it was. Arrived to find a king and sorry cant switch us till the next day. Had to check out by 10am of our old room and couldn't get into a new room till check-in at 3pm. Ridiculous. No Poolside or beach wait staff. You have to get your own drinks and snacks. Staff was mostly uninterested in accommodating requests and questions. Hard to find coffee unless you go to the buffet or make in your room. Food was just OK. Service at restaurants was few and far between if they came to your table at all. If you go to 5th ave in Playa Del Carmen eat at a restaurant on the corner of 5th Ave and 30th. I forget the name something like El Alamente. Amazing! I would say if your only going to relax by the beach or pool and don't care about service then go here. Next time I will stay elsewhere.

Carr Federal Chetumal - Puerto Juarez Kantenah QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Grand Palladium White Sand Resort & Spa All Inclusive places you within a 10-minute drive of popular sights such as Xpu-ha Beach and Akumal Beach. This 264-room, 4-star property has indoor private spa tubs along with 14 restaurants and a private beach.


Dining

Relish the Brazilian cuisine at Bahia E Brasa, one of 14 onsite restaurants. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 264 rooms are air-conditioned and have an array of amenities, including indoor private spa tubs, furnished balconies, and iPod docks. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Sofa beds, minibars, and coffee makers are also available.


Property features

Guests of Grand Palladium White Sand Resort & Spa All Inclusive have access to a private beach, a full-service spa, and a nightclub. You can take advantage of free parking, along with an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include an outdoor pool, a children's pool, and a fitness center.

Room options

Junior Suite Single use Garden View

1 King Bed and 1 Double Sofa Bed | 2 Double Beds and 1 Double Sofa Bed | Sleeps 1

Junior Suite Garden View

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite Beachfront

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Junior Suite Beachfront

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Grand Palladium White Sand Resort & Spa All Inclusive

Everyone (6) Couples (3) Family (8) Friends (2)
5
Family

Staff were friendly and the food and service was excellently

By on Apr 3, 2021

Review comment responded on Apr 6, 2021

Dear Guest, Thank you for choosing Grand Palladium White Sand Resort & Spa and taking time to post your review. We are delighted to know you liked our friendly staff, and food quality was found perfect for your needs. We hope to be your hotel of choice if another visit to our area is in your plans. Kind regards, Kenia Rodriguez Hospitality Manager

5
Family with small children Family

The staff at this resort are incredibly courteous and accommodating. The food and beverage director and staff really went out of their way to help with our large family of 22 dinner reservations the entire week we were there. Food variety, large family and adult pools nightly entertainment made it really easy to just relax. The golf carts running so frequently around resort made it easy to get around. Traveling during Covid was challenging in that not all services and amenities were open but overall I would go back.

By on Apr 3, 2021

Review comment responded on Apr 6, 2021

Dear Guest, Thank you for taking the time to share your recent experience at Grand Palladium White Sand Resort & Spa. We are so happy that you enjoyed your stay and pleased to read the magnificent comments about our food and beverage staff and their impact on your stay. It is exactly these types of memorable experiences we strive to create for all our guests. We sincerely appreciate your gracious comments and look forward to welcoming you back for another memorable stay. Kind regards, Kenia Rodriguez Hospitality Manager

3
Everyone

By on Oct 17, 2020

Review comment responded on Oct 17, 2020

Dear Guest, We apologize for an unsatisfying experience with our team here at Grand Palladium White Sand Resort & Spa. Please contact us at your earliest convenience so that we may better understand the situation and resolve any outstanding issues. All the Palladium family remains at your entire disposal. Kind regards, Kenia Rodriguez Hospitality Manager

5
Everyone

By on Jan 17, 2020

Review comment responded on Jan 18, 2020

Dear Guest, On behalf of the staff and management of Grand Palladium White Sand Resort & Spa, we would like to thank you for choosing us for your vacation. It has been our pleasure to serve you, we hope you will honor us with the privilege of being your hosts on your next visit to the Riviera Maya. With kind regards, Kenia Rodriguez Hospitality Manager

2
Family Family with small children Family

Very old and outdated rooms Food is just ok Bartenders can’t make a decent drink Resort is tired Party music blasting until midnight Beach is unusable (stinks) Closed restaurant down because of smell

By on May 30, 2019

Review comment responded on Jun 4, 2019

Dear Guest, On behalf of the Grand Palladium White Sand Resort & Spa team, I would like to thank you for choosing us to spend your vacations. We are sorry to read that your stay was not up to your expectations. It is thanks to the opinion of our guests, that we achieve the success of our company that is why we appreciate you sharing your feedback regarding your experience. We hope to have the opportunity to welcome you back in the future and offer you a more charming experience. Kind regards, Lizeth Arratia Hospitality Manager

5
Everyone

Quite honestly, I can say enough about how amazing this resort is! Upon arrival we were greeted by the front desk staff (Wigberto) who provided us with a complimentary upgrade to the TRS, as we were celebrating our 1 year anniversary. We had access to all of the resorts, and the level of exceptional service was the same throughout. Simply amazing. Our butler at the TRS - Erick - was more than we could have asked for. He took care of everything, from dinner reservations, suggestions for our anniversary, transportation arrangements, and even surprised us with champagne on our anniversary. The Grand Palladium, as a whole, is such an amazing experience, from the quality of food, to the entertainment, to the level of service. This was our second visit to a Grand Palladium resort, and it will not be the last. Thank you for making our first anniversary unforgettable! We can't wait to see you again!

By on Dec 29, 2018

Review comment responded on Feb 10, 2019

Dear Guest, Thank you for visiting for the second time and for choosing us to celebrate your wedding anniversary at TRS Yucatan. I am pleased to know that the surprise, which we had prepared by our reception for you, as an anniversary gift it has appeared you nice and you enjoyed your vacation at our resort, guided by the excellent service of Erick his butler who was helpful with you, and even grant you a present for your celebration. We are so happy that you consider returning to our amazing adults only resort, we would be so honored to welcome you again! Kind regards, Kenia Rodriguez Hospitality Manager

5

always a relaxing experience

Everyone

This is our second time staying at Grand Palladium but our first time at White Sands. We were very pleased at the comfort of the room and the convenient location of our villa. We were steps from the White Sands lobby, restaurant and pool. The staff were all excellent, everyone was always courteous and helpful. We did have a small issue where I was having difficulty confirming my super shuttle return trip, but that was not the fault of the hotel. The Staff was willing to help with whatever I asked (phone calls, etc), but not sure how to assist me beyond my specific requests. It worked out in the end though. We were a little disappointed that the beach was pretty much unusable due to the explosion of sea grass while we were there. As diligently as the property was trying to keep it clear, you can't control mother nature. However the many pools on the property, including our favorite: Las Rocas, more than satisfied our need for water and relaxation! The food was delicious everywhere we went, I don't think I had anything that was undercooked, and only a occasional overcooked item. But that is the nature of buffet dining. We ate at several of the a la carte dining and were pleased with all of them!

By , from Tennessee on Aug 11, 2018

Review comment responded on Aug 14, 2018

Dear Courtney, Thank you for trusting us for the second time your holidays in the Riviera Maya. It is rewarding to know that you enjoyed the comfort and location of your room in White Sand, the beauty of our pools and the delicious food in our restaurants. We will share your comments with all the staff of our Hotel, so that they also confirm that the helpful work we do every day generates happiness and satisfaction in our guests. We regret that the beach had seaweed during your visit, as you well said this is result of natural changes that occur by season, our staff cleans the beach every day to maintain it beautiful. We hope to continue having your confidence and look forward to welcoming you in your 3rd relaxing visit. Kind regards, Rosa Rivero Hospitality Manager

5
Everyone

Wonderful resort with great amenities and a natural setting. Exceptional staff and service.

By , from Denver on Apr 25, 2018

Review comment responded on Apr 26, 2018

Dear Laura, Thank you for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium White Sand special it’s wonderful to know that they showed you an exceptional service, and is gratifying to know that you enjoyed all the amenities we offer to make your stay even greater. We hope that you consider returning in the future, to enjoy once more our natural grounds and exceptional service. Kind regards, Rosa Rivero Hospitality Manager

4

beautiful hotel, friendly staff

Everyone

My husband and I booked this trip with family members.3 other couples. We enjoyed our trip very much. We were really never aware of the time and place of activities going on. I do wish we had reminders by the activity staff about the shows and games through out the day. The lists all the way in the libbies were hard for me to read.

By , from Apex, NC on Mar 5, 2017

Review comment responded on Mar 7, 2017

Dear Beth, Thank you for taking the time to share your comment about your stay at Grand Palladium White Sand, we are very happy that you enjoyed your holidays with your friends at beautiful Riviera Mayas. We thank you as well for your suggestions regarding the announcement of the activities of our entertainment team, usually when you check in, in your welcome package you have the schedule of all the activities that are performed during the day, as we do not wish to be pushy, we usually extend our invitation for the activities in a very discreet manner, so we do not disturb most people´s relaxing time, however we will send this information to the Entertainment management, so they can consider possible new ways to encourage people to join the activities as well as announce them ahead of time. Again thank you for your opinion as this help us to be a better Hotel, we look forward to your return to this gorgeous paradise. Bets regards,

3

just ok

Couples

The room was comfortable and the staff friendly, but this resort is way too big and my room was literally a half mile from the closet eating facility. There are few air conditioned common spaces and it is basically impossible to swim or snorkel at this resort, because of rocks just off the beach.

By on Dec 6, 2015

Grand Palladium White Sand Resort & Spa All Inclusive

Carr Federal Chetumal - Puerto Juarez, Kantenah, QROO 77710
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