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Recent guest reviews

Trashy place, way too expensive for what they offer. Poor quality food and drinks. I would avoid

If you like staying at a cookie cutter hotel (think Las Vegas) this place is for you. It is full of tourists and there are lots of families. Not a place I would recommend if you are going with friends or for a romantic getaway. As it is an all inclusive do not expect amazing food either, food and drinks were regular, nothing out of the ordinary. The room was ok and spacious, but it smelled like mold and my allergies flared up. It was also very noisy with lots of kids running around.

resort in great condition Except ROOMs ! so old ! in need of remodeling asap ! specially bathroom very old and rusted

This is the fourth all inclusive resort we’ve stayed at in the last 10 years and was the nicest. All the other resorts were in similar price ranges. The food was good, even on the buffets. All the staff was friendly even though there might have been a language as I don’t speak Spanish.

the main deal breaker for us was that there were no hot Jacuzzi's in the entire resort. we were looking forward to evening relaxation in hot water not cold pools. In Winter months it is essential. second issue is that the food was not up to par with a 5 star resort. the coffee in the buffet restaurants was always lukewarm. lastly, our room A/C was not functioning well and we spent two nights muggy which is understandable to a point but the front staff gave us no credits or sympathy for it. you pay high dollar for all to work well and when it doesn't they should, at the very least, try to compensate in some way.

Cheap food. Juices and some drinks are watered down. Coffee was always cold. Low reception/wifi in room. Low electricity. Breakers would snap as soon as we turned on hair dryer or iron! Small bathtub!! NO jacuzzi, unless you pay extra to use the spa which has services too high to afford!! Restaurants take loooong to sit you and then another hour or two to bring your food!!

The lighting in the room was terrible. I had to use my phone to read at night. The food was just ok. Being a large group, it was very difficult to plan dinner as most places wouldn't make a reservation for us. The pools and beach were lovely. The activities were pretty good.

We took our 2 adult children, their spouses and grandson and had an extraordinary trip. Staff is wonderful, especially Rosa. They went beyond expectations, for example with the trams and being so accommodating. Food is excellent and ocean was gorgeous. This was our Christmas gift and they all want to return next year.

Great Beaches with coral reef near to see, Great Staff, Clean Rooms. Room was chilly at first and we couldn't get the ac adjusted properly so we just shut it off and that was okay for us. We stayed there in October not sure about the summer time.

They put us in the wrong room for the first two nights. We should have had two queens and a sofa sleeper, they only had one King and a sofa sleeper. The sleeper didn't even pull out to a level bed, it had a hump/drop in it. The food at the buffets was mediocre, the actual sit down restaurants were much better

We just got back from a weeklong stay at the GP Kantenah and we had a wonderful family vacation. The hotel and facilities are quite nice, the staff is friendly and helpful, and there are a lot of activities you can participate in (or not). The only negatives we had were the food, particularly in the buffets, was rather mediocre and requests for things from the staff, such as restocking the minibar or sending a tram, often took several phone calls to get it done. The kids loved the pool and the water park. All the wildlife roaming the grounds was a lot of fun to see. The setting and the beaches are gorgeous.

Despite emailing & calling in advance; despite reminders immediately upon arrival (AND I speak/write fluently in Spanish)...the Staff continually outed the surprise event we had arranged for 8 guests. Every day we would speak to someone about something that had been divulged. Every day something new was disclosed. VERY disappointing. Other than that: Staff was friendly; accommodations were clean; variety of foods offered. Rooms do need more outlets for charging electronics. Vacation Club pitches got to be annoying. No means no.

We enjoyed our stay, but were disappointed in some aspects of the facility. The beach and the pool were conveniently located; however the pool was too deep for some of our family members to enjoy and we found we had to continuously swim in order to get to the pool bar or to the other side of the pool. The kiddie pool and beach were great and both were conveniently located. The staff was very personable to everyone.

From check in to check out, everything was great! Angel deserves a special thanks and he is great! We had a room 8 steps from the beach and beach bar was right there. This place is huge with numerous restaurants which were way better than most all-inclusives. In fact any I have ever been to; especially the filet at the steakhouse! The pool was great with a great setting although we just walked by to check it out. With our room right on the beach in the very last villa and considering we are beach people we spent most of the days in the ocean or lounging on the beach. We even purchased goggles at the gift shop. There is a reef about 100 meters out where you can see all types of fish and reefs. Beautiful! There is something for EVERYONE here whether you are 3 or 83. Great resort and will visit again!

We stayed here for 2 nights. The food is very good. You can eat at the specialty restaurants every night, but in the end we felt like the buffets were best. The ice cream there seemed homemade and was especially good. The beach is nice with palm trees for shade, but they don't bring you drinks at the beach like they do at the resort next door. There is no good snorkeling at the beach there at all. You will have to buy a snorkel trip if you want to snorkel. There are tons of animals around the resort, which was cool,but there are also tons of mosquitos. Buy I think all of Riviera Maya is that way. Bring bug spray. The resort is huge but they have a lot of carts to drive people around and we never waited more than 5 minutes for a ride. The swimming pools are all 5 feet deep which I find makes them a little too cool and not relaxing, but they look beautiful. Most of the resort staff are super friendly and helpful but others are not. The segway tour offered at the resort was a highlight for my husband. The shows didn't start until 10:15, and we were to tired to go that late.

very organized and clean. There was activity everyday and we didn't have to leave the resort. It was one of the best hotel I have been to. Very clean and very nice staff members.

This is an excellent resort overall. It is shared by 4 other resorts offering all activities to all. The beach is beautiful and you can snorkel right there. We took a side trip to Chicheniza... Aztec ruin. Food was fine and rooms very comfortable.

Carretera Chetumal Kantenah QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located 2.7 mi (4.4 km) from Xpu-ha Beach, Grand Palladium Kantenah Resort & Spa All Inclusive is within a 10-minute drive of other popular attractions like Cenote Cristalino. This 422-room, 4-star property has 9 outdoor pools along with a private beach and a full-service spa.


Dining

This property is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Grand Palladium Kantenah Resort & Spa All Inclusive's 422 rooms are air-conditioned and have an array of amenities, including indoor private spa tubs, furnished balconies, and iPod docks. 32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, a full-service spa, and 9 outdoor pools. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a fitness center, and a spa tub.

Room options

Junior Suite Garden View

2 Double Beds and 1 Double Sofa Bed | 1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Garden View

1 King Bed | 2 Double Beds | Sleeps 4

Deluxe Sigle use Garden View

2 Double Beds | 1 King Bed | Sleeps 1

Deluxe Triple Garden View

1 King Bed | 2 Double Beds | Sleeps 2

Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive

Everyone (15) Couples (12) Family (11) Friends (4)
1
Friends

Trashy place, way too expensive for what they offer. Poor quality food and drinks. I would avoid

By on Mar 28, 2020

Review comment responded on May 16, 2020

Dear Guest, Thank you for taking the time to write a review about your stay at Grand Palladium Kantenah Resort & Spa. We regret that your stay was less than satisfactory with us and that you have left with such a bad impression of the resort. We do hope to have the opportunity to host you in the future and improve your impression. Kind regards, Kenia Rodriguez Hospitality Manager

3
Partner Couples

If you like staying at a cookie cutter hotel (think Las Vegas) this place is for you. It is full of tourists and there are lots of families. Not a place I would recommend if you are going with friends or for a romantic getaway. As it is an all inclusive do not expect amazing food either, food and drinks were regular, nothing out of the ordinary. The room was ok and spacious, but it smelled like mold and my allergies flared up. It was also very noisy with lots of kids running around.

By , from BOSTON, MA on Mar 9, 2020

Review comment responded on Mar 10, 2020

Dear MG, Thank you for choosing Grand Palladium Kantenah Resort & Spa to spend your recent vacations and for the time you have invested in sharing your opinion. We regret knowing that your experience was not up to your expectations, nevertheless, we hope you give us the opportunity to improve your impression in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Everyone

By on May 20, 2019

Review comment responded on May 23, 2019

Dear Guest, Thank you for taking the time to share your score regarding your recent stay at Grand Palladium Kantenah Resort & Spa. We hope to welcome you back in the near future. Kind regards, Lizeth Arratia Hospitality Manager

4
Family

resort in great condition Except ROOMs ! so old ! in need of remodeling asap ! specially bathroom very old and rusted

By on Apr 7, 2019

Review comment responded on Apr 9, 2019

Dear VN, Thank you very much for sharing your assessment of your recent stay at Gran Palladium Kantenah Resort & Spa. We are saddened to know by this means that on this occasion we did not meet your expectations regarding our rooms. We hope to have the opportunity in the near future to receive them and to impress them as they deserve. Kind regards, Kenia Rodriguez Hospitality Manager

5
Everyone

By on Mar 12, 2019

Review comment responded on Apr 1, 2019

Dear Guest, Thank you for making us part of your holidays in México. We are so proud to know that your experience was excellent, and we will share this accomplishment with all our team. We leave the doors of our Hotel always open for when you want to return to live a great vacation experience. Warm regards, Kenia Rodriguez Hospitality Manager

5
Everyone

By on Jan 27, 2019

Review comment responded on Jan 28, 2019

Dear Guest, Thank you for choosing our Hotel Grand Palladium Kantenah Resort & Spa for your vacations. We appreciate your excellent valuation, it has been a pleasure to be able to pamper you with the services of our all-inclusive and the hospitality of our people. We wish to be part of your future vacations in the Riviera Maya, please do not hesitate to contact us when you return to this beautiful destination. Best regards, Kenia Rodriguez Hospitality Manager

5

nice resort for families and adults

Everyone

This is the fourth all inclusive resort we’ve stayed at in the last 10 years and was the nicest. All the other resorts were in similar price ranges. The food was good, even on the buffets. All the staff was friendly even though there might have been a language as I don’t speak Spanish.

By on Aug 30, 2018

Review comment responded on Aug 30, 2018

Dear Guest, Thank you for sharing your wonderful comment. We are very pleased to know that your fourth experience in an all-inclusive Hotel was so nice in our Grand Palladium Kantenah, mainly because of our excellent quality of food, the free access to the facilities of a total of 3 Hotels in our complex and the friendly attentions of our staff. Thank you again for your recommendation, we appreciate your suggestions, which will be considered, and we look forward to welcome you once more. Kind regards, Rosa Rivero Hospitality Manager

3

didn't feel like a 5 star

Everyone

the main deal breaker for us was that there were no hot Jacuzzi's in the entire resort. we were looking forward to evening relaxation in hot water not cold pools. In Winter months it is essential. second issue is that the food was not up to par with a 5 star resort. the coffee in the buffet restaurants was always lukewarm. lastly, our room A/C was not functioning well and we spent two nights muggy which is understandable to a point but the front staff gave us no credits or sympathy for it. you pay high dollar for all to work well and when it doesn't they should, at the very least, try to compensate in some way.

By , from Harlingen, TX on Jan 4, 2018

Review comment responded on Jan 6, 2018

Dear Azael, Thank you for selecting our Grand Palladium Kantenah for your winter holidays. We are pleased to know that you enjoyed the beauty of our privileged location, with a fantastic beach, and that you found an added value in the variety of restaurants and the relaxing world class massage that you had in our Zentropía Spa. Nevertheless, it is very unfortunate to know that you were expecting hot Jacuzzis in our pools; we actually have some of our pools heated during winter times, and we are surprise to hear that you did not enjoy them. Your comment will be studied by our management to find a better option to our clients in the future and we also apologize for the situation presented with the AC in your room and the different experiences with food and drinks, this should not happen and we regret that affected your holidays. Again, thank you for your words, for your trust, and for your time. It was lovely having you here and we hope to welcome you back again anytime near soon and exceed your expectations. Kind regards, Rosa Rivero Hospitality Manager

2

high price, cheap service

Everyone

Cheap food. Juices and some drinks are watered down. Coffee was always cold. Low reception/wifi in room. Low electricity. Breakers would snap as soon as we turned on hair dryer or iron! Small bathtub!! NO jacuzzi, unless you pay extra to use the spa which has services too high to afford!! Restaurants take loooong to sit you and then another hour or two to bring your food!!

By , from wa on Jan 2, 2018

Review comment responded on Jan 5, 2018

Dear Zoe, First, we thank you for your preference. We feel very sad to know that you did not enjoy your experience in our Hotel. We are working on a daily basis to exceed our guest expectations and your kind remarks will be used to improve where is needed. Thank you for your feedback and we hope that you give us the opportunity in the future to offer you a remarkable experience. Kind regards, Rosa Rivero Hospitality Manager

4

nice but major flaws

Everyone

The lighting in the room was terrible. I had to use my phone to read at night. The food was just ok. Being a large group, it was very difficult to plan dinner as most places wouldn't make a reservation for us. The pools and beach were lovely. The activities were pretty good.

By , from boston on Dec 31, 2017

Review comment responded on Jan 3, 2018

Dear Guest, Thank you for making us your chosen Hotel for your family holidays and to celebrate your grandson´s birthday! On the positive side, we are pleased to kno that our facilities and the different activities that we have for your entertainment made this trip nice and enjoyable for all your group. Regarding the reservations for the restaurants, only 2 of our restaurants require a reservation made with guests relations, for the rest of the restaurant we use the system first come first serve, and we regret to hear that this was not as you expected. We definitely apologize for the situation experienced with our bellboy services, this detail has been discussed with the respective Manager and we have also inform our directive team about your suggestion for a better lightening for the rooms, we appreciate your good feedback! Thank you again, for staying at our Grand Palladium Kantenah and we hope you choose to stay with us again whenever your travel plans bring you back to the Riviera Maya. With kind regards, Rosa Rivero Hospitality Manager

Grand Palladium Kantenah Resort & Spa All Inclusive

Carretera Chetumal, Kantenah, QROO 77710
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