Deluxe Double Room
King 1 | Full 2 | Sleeps 4
$237*
Per night/room
Sep 24 - Sep 25
Grand Palladium Kantenah Resort & Spa All Inclusive
4.0 out of 5.0
Carretera Chetumal,
Kantenah,
QROO
1-844-663-2269
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Grand Palladium Kantenah Resort & Spa All Inclusive
4.0 out of 5.0
3.9
out of 5
Average Guest Review
See all 41 reviews
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Recent guest reviews
resort in great condition Except ROOMs ! so old ! in need of remodeling asap ! specially bathroom very old and rusted
This is the fourth all inclusive resort we’ve stayed at in the last 10 years and was the nicest. All the other resorts were in similar price ranges. The food was good, even on the buffets. All the staff was friendly even though there might have been a language as I don’t speak Spanish.
the main deal breaker for us was that there were no hot Jacuzzi's in the entire resort. we were looking forward to evening relaxation in hot water not cold pools. In Winter months it is essential. second issue is that the food was not up to par with a 5 star resort. the coffee in the buffet restaurants was always lukewarm. lastly, our room A/C was not functioning well and we spent two nights muggy which is understandable to a point but the front staff gave us no credits or sympathy for it. you pay high dollar for all to work well and when it doesn't they should, at the very least, try to compensate in some way.
Cheap food. Juices and some drinks are watered down. Coffee was always cold. Low reception/wifi in room. Low electricity. Breakers would snap as soon as we turned on hair dryer or iron! Small bathtub!! NO jacuzzi, unless you pay extra to use the spa which has services too high to afford!! Restaurants take loooong to sit you and then another hour or two to bring your food!!
The lighting in the room was terrible. I had to use my phone to read at night. The food was just ok. Being a large group, it was very difficult to plan dinner as most places wouldn't make a reservation for us. The pools and beach were lovely. The activities were pretty good.
We took our 2 adult children, their spouses and grandson and had an extraordinary trip. Staff is wonderful, especially Rosa. They went beyond expectations, for example with the trams and being so accommodating. Food is excellent and ocean was gorgeous. This was our Christmas gift and they all want to return next year.
Great Beaches with coral reef near to see, Great Staff, Clean Rooms. Room was chilly at first and we couldn't get the ac adjusted properly so we just shut it off and that was okay for us. We stayed there in October not sure about the summer time.
They put us in the wrong room for the first two nights. We should have had two queens and a sofa sleeper, they only had one King and a sofa sleeper. The sleeper didn't even pull out to a level bed, it had a hump/drop in it. The food at the buffets was mediocre, the actual sit down restaurants were much better
We just got back from a weeklong stay at the GP Kantenah and we had a wonderful family vacation. The hotel and facilities are quite nice, the staff is friendly and helpful, and there are a lot of activities you can participate in (or not). The only negatives we had were the food, particularly in the buffets, was rather mediocre and requests for things from the staff, such as restocking the minibar or sending a tram, often took several phone calls to get it done. The kids loved the pool and the water park. All the wildlife roaming the grounds was a lot of fun to see. The setting and the beaches are gorgeous.
Despite emailing & calling in advance; despite reminders immediately upon arrival (AND I speak/write fluently in Spanish)...the Staff continually outed the surprise event we had arranged for 8 guests. Every day we would speak to someone about something that had been divulged. Every day something new was disclosed. VERY disappointing. Other than that: Staff was friendly; accommodations were clean; variety of foods offered. Rooms do need more outlets for charging electronics. Vacation Club pitches got to be annoying. No means no.
We enjoyed our stay, but were disappointed in some aspects of the facility. The beach and the pool were conveniently located; however the pool was too deep for some of our family members to enjoy and we found we had to continuously swim in order to get to the pool bar or to the other side of the pool. The kiddie pool and beach were great and both were conveniently located. The staff was very personable to everyone.
From check in to check out, everything was great! Angel deserves a special thanks and he is great! We had a room 8 steps from the beach and beach bar was right there. This place is huge with numerous restaurants which were way better than most all-inclusives. In fact any I have ever been to; especially the filet at the steakhouse! The pool was great with a great setting although we just walked by to check it out. With our room right on the beach in the very last villa and considering we are beach people we spent most of the days in the ocean or lounging on the beach. We even purchased goggles at the gift shop. There is a reef about 100 meters out where you can see all types of fish and reefs. Beautiful! There is something for EVERYONE here whether you are 3 or 83. Great resort and will visit again!
We stayed here for 2 nights. The food is very good. You can eat at the specialty restaurants every night, but in the end we felt like the buffets were best. The ice cream there seemed homemade and was especially good. The beach is nice with palm trees for shade, but they don't bring you drinks at the beach like they do at the resort next door. There is no good snorkeling at the beach there at all. You will have to buy a snorkel trip if you want to snorkel. There are tons of animals around the resort, which was cool,but there are also tons of mosquitos. Buy I think all of Riviera Maya is that way. Bring bug spray. The resort is huge but they have a lot of carts to drive people around and we never waited more than 5 minutes for a ride. The swimming pools are all 5 feet deep which I find makes them a little too cool and not relaxing, but they look beautiful. Most of the resort staff are super friendly and helpful but others are not. The segway tour offered at the resort was a highlight for my husband. The shows didn't start until 10:15, and we were to tired to go that late.
very organized and clean. There was activity everyday and we didn't have to leave the resort. It was one of the best hotel I have been to. Very clean and very nice staff members.
This is an excellent resort overall. It is shared by 4 other resorts offering all activities to all. The beach is beautiful and you can snorkel right there. We took a side trip to Chicheniza... Aztec ruin. Food was fine and rooms very comfortable.
This is review is a year late sorry. Palladium riviera maya is huge 4 hotels we stayed at Kantenah in a myan suite. Check in was seamless. Room was very clean and spacious the myan suites are close to the beach and have an outdoor shower! Pool/Beach- white sand blue water somewhat rocky in places the area in front of the Colonial pool beach area is very nice no rocks. Pool is huge and a little over 5 ft. deep. Bars by the beach and pool are good servers work hard drinks are good. Food- buffet is good the only reason I didn't give them a 5 was towards the end of our stay I experienced some stomach issues but not a huge problem it is somewhat expected with drinking and eating a good bit. Overall a great vacay would definitely go again highly recommend!
Had an awesome 4th visit here. We were upgraded to a Mayan Suite just steps from the beach. Saw some amazing sunrises and did a LOT of walking. Staff was awesome, especially Carlos at the Secret Pool and Javier at Hemingway's bar (air conditioned bar with premium liquor - perfect place for a nightcap). Food was sometimes hit or miss, but there is so much of it and so much variety that it's impossible not to find something! Now planning our next trip!
Hotel highlights
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Spa
Grand Palladium Kantenah Resort & Spa All Inclusive places you within a 10-minute drive of popular sights such as Xpu-ha Beach and Cenote Cristalino. This 422-room, 4-star property has 9 outdoor pools along with a private beach and a full-service spa.
Dining
This property is home to 14 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Rooms
Guests can expect to find free WiFi and 32-inch a plasma TV with cable channels and pay movies. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a furnished balcony, an iPod dock, and a coffee maker.
Property features
Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, a full-service spa, and 9 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and concierge services. Other amenities at this all-inclusive property include a nightclub, an outdoor pool, and a fitness center.
Guest reviews for Grand Palladium Kantenah Resort & Spa All Inclusive
Everyone
Families
resort in great condition Except ROOMs ! so old ! in need of remodeling asap ! specially bathroom very old and rusted
Review comment
Rosa Rivero/Hospitality Manager responded on Apr 9, 2019
Dear VN, Thank you very much for sharing your assessment of your recent stay at Gran Palladium Kantenah Resort & Spa. We are saddened to know by this means that on this occasion we did not meet your expectations regarding our rooms. We hope to have the opportunity in the near future to receive them and to impress them as they deserve. Kind regards, Kenia Rodriguez Hospitality Manager
Everyone
Review comment
Rosa Rivero/Hospitality Manager responded on Apr 1, 2019
Dear Guest, Thank you for making us part of your holidays in México. We are so proud to know that your experience was excellent, and we will share this accomplishment with all our team. We leave the doors of our Hotel always open for when you want to return to live a great vacation experience. Warm regards, Kenia Rodriguez Hospitality Manager
Everyone
Review comment
Rosa Rivero/Hospitality Manager responded on Jan 28, 2019
Dear Guest, Thank you for choosing our Hotel Grand Palladium Kantenah Resort & Spa for your vacations. We appreciate your excellent valuation, it has been a pleasure to be able to pamper you with the services of our all-inclusive and the hospitality of our people. We wish to be part of your future vacations in the Riviera Maya, please do not hesitate to contact us when you return to this beautiful destination. Best regards, Kenia Rodriguez Hospitality Manager
nice resort for families and adults
Everyone
This is the fourth all inclusive resort we’ve stayed at in the last 10 years and was the nicest. All the other resorts were in similar price ranges. The food was good, even on the buffets. All the staff was friendly even though there might have been a language as I don’t speak Spanish.
Review comment
Rosa Rivero/Hospitality Manager responded on Aug 30, 2018
Dear Guest, Thank you for sharing your wonderful comment. We are very pleased to know that your fourth experience in an all-inclusive Hotel was so nice in our Grand Palladium Kantenah, mainly because of our excellent quality of food, the free access to the facilities of a total of 3 Hotels in our complex and the friendly attentions of our staff. Thank you again for your recommendation, we appreciate your suggestions, which will be considered, and we look forward to welcome you once more. Kind regards, Rosa Rivero Hospitality Manager
didn't feel like a 5 star
Everyone
the main deal breaker for us was that there were no hot Jacuzzi's in the entire resort. we were looking forward to evening relaxation in hot water not cold pools. In Winter months it is essential. second issue is that the food was not up to par with a 5 star resort. the coffee in the buffet restaurants was always lukewarm. lastly, our room A/C was not functioning well and we spent two nights muggy which is understandable to a point but the front staff gave us no credits or sympathy for it. you pay high dollar for all to work well and when it doesn't they should, at the very least, try to compensate in some way.
Review comment
Rosa Rivero/Hospitality Manager responded on Jan 6, 2018
Dear Azael, Thank you for selecting our Grand Palladium Kantenah for your winter holidays. We are pleased to know that you enjoyed the beauty of our privileged location, with a fantastic beach, and that you found an added value in the variety of restaurants and the relaxing world class massage that you had in our Zentropía Spa. Nevertheless, it is very unfortunate to know that you were expecting hot Jacuzzis in our pools; we actually have some of our pools heated during winter times, and we are surprise to hear that you did not enjoy them. Your comment will be studied by our management to find a better option to our clients in the future and we also apologize for the situation presented with the AC in your room and the different experiences with food and drinks, this should not happen and we regret that affected your holidays. Again, thank you for your words, for your trust, and for your time. It was lovely having you here and we hope to welcome you back again anytime near soon and exceed your expectations. Kind regards, Rosa Rivero Hospitality Manager
high price, cheap service
Everyone
Cheap food. Juices and some drinks are watered down. Coffee was always cold. Low reception/wifi in room. Low electricity. Breakers would snap as soon as we turned on hair dryer or iron! Small bathtub!! NO jacuzzi, unless you pay extra to use the spa which has services too high to afford!! Restaurants take loooong to sit you and then another hour or two to bring your food!!
Review comment
Rosa Rivero/Hospitality Manager responded on Jan 5, 2018
Dear Zoe, First, we thank you for your preference. We feel very sad to know that you did not enjoy your experience in our Hotel. We are working on a daily basis to exceed our guest expectations and your kind remarks will be used to improve where is needed. Thank you for your feedback and we hope that you give us the opportunity in the future to offer you a remarkable experience. Kind regards, Rosa Rivero Hospitality Manager
nice but major flaws
Everyone
The lighting in the room was terrible. I had to use my phone to read at night. The food was just ok. Being a large group, it was very difficult to plan dinner as most places wouldn't make a reservation for us. The pools and beach were lovely. The activities were pretty good.
Review comment
Rosa Rivero/Hospitality Manager responded on Jan 3, 2018
Dear Guest, Thank you for making us your chosen Hotel for your family holidays and to celebrate your grandson´s birthday! On the positive side, we are pleased to kno that our facilities and the different activities that we have for your entertainment made this trip nice and enjoyable for all your group. Regarding the reservations for the restaurants, only 2 of our restaurants require a reservation made with guests relations, for the rest of the restaurant we use the system first come first serve, and we regret to hear that this was not as you expected. We definitely apologize for the situation experienced with our bellboy services, this detail has been discussed with the respective Manager and we have also inform our directive team about your suggestion for a better lightening for the rooms, we appreciate your good feedback! Thank you again, for staying at our Grand Palladium Kantenah and we hope you choose to stay with us again whenever your travel plans bring you back to the Riviera Maya. With kind regards, Rosa Rivero Hospitality Manager
2nd time here. absolutely love it all.
Everyone
We took our 2 adult children, their spouses and grandson and had an extraordinary trip. Staff is wonderful, especially Rosa. They went beyond expectations, for example with the trams and being so accommodating. Food is excellent and ocean was gorgeous. This was our Christmas gift and they all want to return next year.
Review comment
Rosa Rivero/Hospitality Manager responded on Dec 27, 2017
Dear David, It gives us great pleasure to read that your second stay in our Grand Palladium Kantenah was absolutely lovely! Thank you for sharing some details of your family trip, we are proud to know that you had a good time enjoying our food an our Caribbean ocean, as your satisfaction is our main purpose. We can’t wait to welcome you in your 3rd visit to our beautiful Mayan paradise and your home, to pamper you with your family and again exceed all your expectations. Our best wishes for 2018! Rosa Rivero Hospitality Manager
nice hotel with nice beach
Everyone
Great Beaches with coral reef near to see, Great Staff, Clean Rooms. Room was chilly at first and we couldn't get the ac adjusted properly so we just shut it off and that was okay for us. We stayed there in October not sure about the summer time.
Review comment
Rosa Rivero/Hospitality Manager responded on Nov 3, 2017
Dear Leo, Thank you for writing this fantastic review about your holidays. It was a real pleasure to welcome you and offer you the perfect harmony between Caribbean beach, nice accommodations and great attentions from our Palladium staff. We take not of the situation experienced with the AC, we offer you an apology if the temperature was not of your liking, please do let us know on your next visit to make sure it is set the way you prefer. We look forward to welcome you again, until then, we send you our kindest regards, Rosa Rivero Hospitality Manager
Grand Palladium Kantenah Resort & Spa All Inclusive
Carretera Chetumal, Kantenah, QROO 77710Hotel Amenities
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Dear Guest, Thank you for taking the time to share your score regarding your recent stay at Grand Palladium Kantenah Resort & Spa. We hope to welcome you back in the near future. Kind regards, Lizeth Arratia Hospitality Manager