Grand Palladium Kantenah Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools

Choose dates to view prices

Where to?

Dates

October 2025

November 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach
Bar

Explore the area

Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Place, Akumal Beach
‪6 min drive‬
Place, Yal-ku Lagoon
‪9 min drive‬
Place, Half Moon Bay
‪9 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Deluxe Garden View

Very good

397 sq ft
Sleeps 3
1 King Bed OR 2 Double Beds

Room Deluxe with View

398 sq ft
Sleeps 1

Suite Junior with View

452 sq ft
Sleeps 1

Suite Luxury with View

624 sq ft
Sleeps 1

Room Deluxe with View

398 sq ft
Sleeps 2

Suite Junior with View

452 sq ft
Sleeps 2

Suite Luxury with View

624 sq ft
Sleeps 2

Room Deluxe with View

398 sq ft
Sleeps 3

Suite Junior with View

452 sq ft
Sleeps 3

Room Deluxe with View

398 sq ft
Sleeps 4

Suite Junior with View

452 sq ft
Sleeps 4

Room Deluxe with View

398 sq ft
Sleeps 3

Suite Junior with View

452 sq ft
Sleeps 3

Suite Junior with View

452 sq ft
Sleeps 4

Deluxe Sigle use Garden View

397 sq ft
Sleeps 1
2 Double Beds OR 1 King Bed

Suite Superior with Garden View

1108 sq ft
Sleeps 4

Family Selection Junior Suite Garden View

Exceptional

398 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Family Selection Junior Suite Swim-up

Exceptional

398 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Family Selection Junior Suite Rooftop with Private Pool

Wonderful

549 sq ft
1 bedroom
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Family Selection Suite Beachfront

Exceptional

1109 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Junior with Garden View

398 sq ft
Sleeps 2

Suite Junior with Garden View

398 sq ft
Sleeps 3

Suite Junior with Garden View

398 sq ft
Sleeps 4

Suite Luxury with Pool View

398 sq ft
Sleeps 2

Suite Luxury with Pool View

398 sq ft
Sleeps 3

Suite Luxury with Pool View

398 sq ft
Sleeps 4

Suite Premium with Pool View

548 sq ft
Sleeps 2

Suite Premium with Pool View

548 sq ft
Sleeps 3

Living area | 32-inch flat-screen TV with cable channels, TV, iPod dock

Suite Master with Garden View

1108 sq ft
Sleeps 2

Suite Master with Garden View

1108 sq ft
Sleeps 3

Suite Master with Garden View

1108 sq ft
Sleeps 4

Suite Junior with Garden View

398 sq ft
Sleeps 1

Suite Junior with Garden View

398 sq ft
Sleeps 3

Suite Junior with Garden View

398 sq ft
Sleeps 4

Suite Luxury with Pool View

398 sq ft
Sleeps 1

Suite Luxury with Pool View

398 sq ft
Sleeps 3

Suite Luxury with Pool View

398 sq ft
Sleeps 4

Suite Premium with Pool View

548 sq ft
Sleeps 1

Suite Premium with Pool View

548 sq ft
Sleeps 3

Suite Master with Garden View

1108 sq ft
Sleeps 1

Suite Master with Garden View

1108 sq ft
Sleeps 3

Suite Master with Garden View

1108 sq ft
Sleeps 4

Suite Premium with Pool View

1108 sq ft
Sleeps 4

About the neighborhood

Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive places you within a 10-minute drive of popular sights such as Puerto Aventuras Marina and Akumal Beach. This 252-room, 5-star property has 5 outdoor pools along with a private beach and a full-service spa.

What's nearby

Cenote Azul - 6 min drive - 4.7 miles
Akumal Beach - 6 min drive - 4.7 miles
Yal-ku Lagoon - 9 min drive - 3.5 miles
Half Moon Bay - 9 min drive - 5.8 miles
Xel-Há Park - 16 min drive - 12.4 miles

Getting around

Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

‪Sports Bar Sirenis - ‬8 min drive
‪Xtra Time Sport Bar - ‬1 min walk
‪Lobby Bar White Sand - ‬9 min walk
‪Helios Restaurant - ‬3 min drive
‪La Hacienda - ‬1 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools

Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Along with relaxing touches like rainfall showers and jetted tubs, bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, iPod docks, and minibars.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

On private beach
Pool
Breakfast included
All inclusive

$201 nightly

Oct 23 - Oct 24

Total with taxes and fees

On private beach
Pool
Breakfast included
All inclusive

$316 nightly

Oct 20 - Oct 21

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 bars/lounges
2 swim-up bars
3 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Couples/private dining

Things to do

5 outdoor pools
Arcade/game room
Archery
Basketball
Beach volleyball
Billiards/pool table
Boat tours
Bowling alley
Children's club
Children's pool
Evening entertainment
Fitness classes
Full-service spa
Games
Gym
Kayaking
Mini golf
Pilates classes
Playground
Racquetball/squash
Sauna
Scuba diving
Segway rentals/tours
Shopping
Steam room
Tennis
Waterslide
Windsurfing
Yoga classes

Family friendly

5 outdoor pools
Arcade/game room
Babysitting (surcharge)
Bowling alley
Children's club
Children's games
Children's pool
In-room crib
Laundry facilities
Lifeguards on site
Mini golf
Playground
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center
Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Sauna
Spa open daily
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
No elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

11 buildings
2 floors
Banquet hall
Built in 2002
Designated smoking areas
Lifeguards
Renovated entire property - December 2023

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Bathrobes
Free toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Shampoo
Shower/bathtub combination
Soap
Toilet paper
Towels provided

Entertainment

32-inch flat-screen TV with premium cable channels
iPod dock
Pay movies

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Desk
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

One child 2 years old or younger stays free when using existing bedding
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: USD 2 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.
There are no elevators.
No rollaway or extra beds are available.

Property is also known as

Grand Palladium Kantenah Solidaridad

Grand Palladium Kantenah Resort All Inclusive

Kantenah Grand Palladium

Grand Palladium Kantenah

Grand Palladium Kantenah All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

Are there all-inclusive rates at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and kayaking.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of Oct 16, 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on Oct 26, 2025 start from $180.7, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What can I see close to Grand Palladium Kantenah Resort & Spa All Inclusive?

This property is located in Kantenah, close to Half Moon Bay and Akumal Beach. You'll also find Xpu-ha Beach and Ecopark Kantun Chi within a short drive.

Will I be able to park at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is a spa located at Grand Palladium Kantenah Resort & Spa All Inclusive?

Zentropia is the property's spa and services include deep-tissue massages, beach massages, aromatherapy, and hydrotherapy.

Does Grand Palladium Kantenah Resort & Spa All Inclusive feature a casino at the property?

No, Grand Palladium Kantenah Resort & Spa All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.

What will couples enjoy most about a stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

There are many amenities for couples at this all-inclusive property, including a private beach and a beach bar plus some guestrooms feature private pools.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Palladium Kantenah Resort & Spa All Inclusive has 3 restaurants, and serves free buffet breakfast each morning.

Will Grand Palladium Kantenah Resort & Spa All Inclusive allow pets to stay for free?

No, pets aren't allowed at Grand Palladium Kantenah Resort & Spa All Inclusive though service animals are welcome.

Are there connecting rooms at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Grand Palladium Kantenah Resort & Spa All Inclusive?

The closest major airport to Grand Palladium Kantenah Resort & Spa All Inclusive is Cozumel Intl. Airport (CZM), which is 29.9 mi away (264 minutes by car).

Are there rooms with balconies that I can book at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, every guestroom at Grand Palladium Kantenah Resort & Spa All Inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Grand Palladium Kantenah Resort & Spa All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Palladium Kantenah Resort & Spa All Inclusive.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.4

Very Good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Good

Tina

Traveled with family

Oct 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the animals around the resort, pools were great. Staff was friendly and helpful, we did not like the food at all!

Stayed 6 nights in Jul 2025

10/10 Excellent

JOSE

Sep 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely hotel and staff. Looking forward to coming back to our future trips.

Stayed 4 nights in Aug 2025

10/10 Excellent

Robert

Traveled with group, Traveled with family

Sep 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was big with a lot of amenities. There were plenty of things to keep you entertained and the property was well maintained. Beach did have a lot of seaweed and was a bit rocky, however with the various amount of pools to choose from won’t miss much.

Stayed 5 nights in Aug 2025

8/10 Good

Tawfiq Ibrahim Hamdan

Aug 22, 2025

Liked: Cleanliness, property conditions & facilities

Very nice this time of the year the the sargassum was too much. Couldn’t enjoy the beach from the smell and mosquitoes.

Stayed 7 nights in Aug 2025

10/10 Excellent

Bryan J

Aug 10, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Fabulous experience...nice and clean...great staff...great dining options...lots to do highly Recommended!!!

Stayed 4 nights in Aug 2025

4/10 Poor

Dana

Traveled with family

Aug 10, 2025

Liked: Cleanliness

If you enjoy using an ap to do everything and having dinner at either 530 or 10 pm then this is the place for you. Food is subpar at best. Everything is about the upsell.

Stayed 6 nights in Aug 2025

2/10 Terrible

Bryan Joab, Campeche

Jul 17, 2025

Disliked: Cleanliness, staff & service, amenities

Toda nuestra experiencia se arruinó gracias a la encargada de recepción de la sección Family Selection, me parece que su nombre es Lenny, desde el inicio a la llegada pedimos que nos entregue la habitación si era posible un poco antes, porque veníamos cansados de viajar y nos dijo que el check in es entre 3 y 3:30, esto lo entendimos y esperamos el tiempo indicado por la plataforma 3pm, sin embargo pese a que la habitación estaba lista ella se esperó hasta que nosotros nos acerquemos para darnos el check-in, teniéndonos enfrente no tuvo la cordialidad de acercarse a informarnos. Nuestro check-out fue también con ella, y pedimos media hora de late check-out aun que sea pagando por medio día, sin embargo se cerró a negarnos nuevamente la solicitud y obligándonos a dejar la habitación a las 12pm. Su razón fue por ocupación en la habitación, he sido hotelero por más de 15 años y se que de haber querido ella hubiera podido atender a nuestra solicitud, asignando a la llegada a otra habitación en lugar de la nuestra, pero su falta de cordialidad y sensibilidad por atención al cliente no le permitió ver esto, cabe mencionar que revise en línea y nuestra misma categoría estaba disponible para reservar, por lo cual era evitende que nada más no nos quería ayudar.

Stayed 1 night in Jul 2025

10/10 Excellent

Jerry Edward Hurst

Traveled with family

Jul 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Excellent service from start to finish. Our kids loved the swim up room in the Family Selection. Our room butler made our reservations for dinner and helped with anything we needed. The property was convenient to where we want to go. Driving was easy as most places were off the same highway. Would recommend if you are traveling to the Riviera Maya area!

Stayed 6 nights in Jul 2025

10/10 Excellent

gregory

Traveled with family

Jul 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was great We had a beach suite and Manuel and Lewis our butlers were awesome. Rooms were clean, good was great. Pools were clean. Will Donatello be back soon.

Stayed 6 nights in Jul 2025

10/10 Excellent

Nilesh

Traveled with family

Jul 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2025

10/10 Excellent

Stacy

Traveled with partner

Jul 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is by far the best resort in Riviera Maya! This was our second time there and we will be back. The property is stunning. Natural mangroves run all throughout. The walking on the grounds is beautiful. You have access to all four properties no matter which one you stay at. We love Kantenah, but Colonial and White Sands are equally great. The room was more than we ever expected! THE FOOD! OMG it’s amazing. Highly recommend El Gaucho in the TRS side. It’s the best food I’ve ever eaten. The staff is so friendly and helpful bi matter their job. Me went July 2025 and the beach was not great due to the sargassum right now. That is NO FAULT of the resort. They do the best they can to keep it cleaned up, it was just a bad year for it. The time we went before the beach was wonderful. There are so many options for pools that we didn’t feel like we were missing out. Another perk is the entertainment at the Colonial lobby theater. Overall, Grand Palladium has our hearts! We can’t wait to go back.

Stayed 6 nights in Jul 2025

8/10 Good

Gabriela

Traveled with family and small children

Jul 15, 2025

Liked: Cleanliness, amenities, property conditions & facilities

We traveled with both of our young children 11 and 5. They both got to enjoy the different pool areas and waterpark within the property. The older one loved the different game areas they have throughout the resort and unlimited candy everywhere. The kids and us truly enjoyed the night entrainment they had every night. The Mexican show was our favorite!

Stayed 5 nights in Jul 2025

8/10 Good

Agnieszka, Staten Islans

Jul 15, 2025

Stayed 6 nights in Jul 2025

10/10 Excellent

Sanjuana

Traveled with family

Jul 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Customer service is excellent, I didn’t enjoy the beach because of the seaweed

Stayed 6 nights in Jun 2025

10/10 Excellent

Jose

Jul 14, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jul 2025

8/10 Good

Rosa

Jul 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 5 nights in Jul 2025

4/10 Poor

Precious

Traveled with family

Jul 13, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I booked and paid for a queen double bed room that came with a couch. When I arrived with my family of 4 they gave me a room with one bed and provided us cover for the couch. Once I brought it to their attention, I was basically told there is nothing they can do because that was all they had available. They waited until I got all the way across country to surprise me in that fashion. They also did nothing to compensate my inconvenience and uncomfortable stay. I will never go back!

Stayed 3 nights in Jul 2025

4/10 Poor

Gerardo

Traveled with family

Jul 12, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

El Hotel está muy bonito y acogedor pero las amenidades son pobres. Es decir en el área de la piscina no hay actividades ni música en todo el día. Para ir al bar en la piscina prepararse para nadar porque para llegar al bar está muy profundo de forma que no puedes acceder caminando dentro de la piscina y por fuera tienes que ponerte ropa para llegar al bar porque tienes que atravesar un restaurante. El sport bar es solo para ver deportes. Las salas de juegos solo para niños. Muy poca diversión para los adultos. Si vas en plan de descanso es el lugar. La comida en los buffet no es gran cosa. A la carta según a gusto de cada persona. En fin. Yo no recomiendo este hotel ni ninguno de esa cadena al menos en la Riviera Maya. El Mayordomo según el hotel está para atenderlo en lo que necesite pero yo le escribía y respondía a la media hora , pésimo el servicio de mayordomo, ojo yo nunca uso ese servicio y por primera vez lo intenté y fracaso total. Pedí 2 cervezas servicio a habitación y nunca llegaron. Las cervezas en la nevera de la habitación te ponían una mexicana y otras tres extranjera , la misma. Lo más lógico es tres mexicana ya que estás en México. Fiasco total. La habitación muy bonito todo sin quejas. 0 recomendaciones para visitar este lugar.

Stayed 3 nights in Jul 2025

8/10 Good

Sofia G

Traveled with family and small children

Jul 12, 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!

Stayed 5 nights in Jul 2025

10/10 Excellent

Rudy

Traveled with family and small children

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended

Stayed 5 nights in Jul 2025

10/10 Excellent

Praveen, Hicksville

Traveled with family and small children

Jul 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.

Stayed 5 nights in Jul 2025

10/10 Excellent

Mehmet

Traveled with family

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.

Stayed 5 nights in Jul 2025

8/10 Good

Abraham Lozoya

Traveled with family and small children

Jul 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides. The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology. As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety. I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service. Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.

Stayed 5 nights in Jul 2025