The property's location is great; a few minutes from key attractions including Xplor, ruins, cenotes. The staff is awesome and helpful. We found some of the rooms to be a bit outdated. The room we had originally had a defective TV, and a broken shower head. However, we requested a new room and the staff accommodated us in a new room the following day. Other than that, great amenities, great food, and gym.
La comida está muy mala y alguna de los empleados muy groseros.
Making dinner reservations for my family of 3 was nearly impossible. On two occasions I showed up to dinner with a reservation and receipt confirmation on hand and was still turned away and was told the staff did my reservation wrong. The restaurants in most cases were nearly empty so I am unsure why they did not try to accommodate and make things right. The breakfast, lunch, and dinner buffets had the same food all week. Mostly bland, burgers, hot dogs, pastas, deli meats and salads, nothing really Mexican nor authentic. The pools were nice, but getting chairs was difficult most days. The beach is very rocky and lots and lots of sea weed; I wished they would make an effort of cleaning up the beach more.
short staff and the food was ok. Check-in was pretty easy and like the brace to open your room. Reservation for the restaurant sucks like anyother hotel. The app is pointless. Casi no tienen personal, tines que esperar demasiado para que te den la bebida en los buffet. El check in super rapido y lo mejor fueron los pulseras para abrir la puerta de los cuartos. La aplicacion no sirve ogual que en los demas hoteles.
very difficult to get dinner reservations everything was always full.
Rude staff, food wasnt good.
Big property, friendly staff.
La comida es malísima, el servicio malisimo, no informan todo lo hacen imposible, para algun reclamo literal pierdes el dia si van con algun discapacitado y necesitan alquilar silla electrica es lo peor te dan una que no sirve pero te hacen pagar completo, y te la entregan hasta las 2 osea pierdes medio dia, es el tercer hotel que visito en cancun y es el peor ni vuelvo ni dejo que algún conocido vaya ahhh y puedes reservar en lis restaurantes de carnes pasta y comida de mar pero adivinen que?? Siempre estan full y ya separados me quede 5 dias y solo logramos ingresar a uno, el resto fue puro buffets malísimos
When we checked into our suite we noticed poop 💩 in the tub, called in the next morning when flies were there. Took two days to clean I WOULD NOT RECOMMEND, I complained to the GM and didn’t make any accommodations.
This place is ok if you plan to walk miles to get somewhere and the restaurants are booked to where you cannot eat at them so you have to settle for the leftovers buffet. Food was terrible and service was terrible. Will never comeback
We loved the property
Na
The property's location is great; a few minutes from key attractions including Xplor, ruins, cenotes. The staff is awesome and helpful. We found some of the rooms to be a bit outdated. The room we had originally had a defective TV, and a broken shower head. However, we requested a new room and the staff accommodated us in a new room the following day. Other than that, great amenities, great food, and gym.
La comida está muy mala y alguna de los empleados muy groseros.
Estimada Sra. Nuria. Muchas gracias por habernos elegido para alojar sus más recientes vacaciones por la Riviera Maya. Lamentamos el conocer que existieron personas miembros de nuestro equipo quienes no mostraron nuestra reconocido hospitalidad Palladium, y que nuestra gastronomía no fue de su agrado; gracias a su opinión ahora podemos crear estrategias de mejora encaminadas a la satisfacción. Sí en el futuro desea brindarnos una nueva oportunidad, será un placer deleitarle con nuestros aprendizajes. Reciba un cordial saludo. Regina Núñez. Hospitality Advisor.
Estimada Sra. Erica, Gracias por alojarse en nuestro Hotel Grand Palladium Kantenah Resort & Spa. Lamentamos mucho saber por este medio que su estancia no cumplió con sus expectativas. Nos encantaría conocer los aspectos en los usted considera que podemos mejorar, no dude en ponerse en contacto con nosotros y compartirnos su punto de vista, ya que con gusto aceptamos cualquier sugerencia de nuestros huéspedes. Esperamos que nos brinde la oportunidad de recibirle de nuevo en el futuro. Saludos cordiales, Kenia Rodriguez Hospitality SR Advisor
Making dinner reservations for my family of 3 was nearly impossible. On two occasions I showed up to dinner with a reservation and receipt confirmation on hand and was still turned away and was told the staff did my reservation wrong. The restaurants in most cases were nearly empty so I am unsure why they did not try to accommodate and make things right. The breakfast, lunch, and dinner buffets had the same food all week. Mostly bland, burgers, hot dogs, pastas, deli meats and salads, nothing really Mexican nor authentic. The pools were nice, but getting chairs was difficult most days. The beach is very rocky and lots and lots of sea weed; I wished they would make an effort of cleaning up the beach more.
Dear Mrs. Maria, Thank you for taking the time to review your recent stay at Grand Palladium Kantenah Resort & Spa. As you can imagine, we are incredibly disappointed to learn of your experience at our hotel. This is not at all consistent with the standards we set for ourselves, and I apologize for not providing you with a stellar vacation. We do hope to have the opportunity to host you in the future and improve your impression. Kind regards, Kenia Rodriguez Hospitality SR Advisor
short staff and the food was ok. Check-in was pretty easy and like the brace to open your room. Reservation for the restaurant sucks like anyother hotel. The app is pointless. Casi no tienen personal, tines que esperar demasiado para que te den la bebida en los buffet. El check in super rapido y lo mejor fueron los pulseras para abrir la puerta de los cuartos. La aplicacion no sirve ogual que en los demas hoteles.
Dear Mr. Oscar. Thank you very much for sharing with us your travel experience. We are very glad that our location was to your liking and you had the opportunity to do several activities inside and outside our Resort, for all our team it has been a pleasure to welcome you at home. Thanks to your comments, we can now focus on our continuous improvements. We hope that very soon you will give us another opportunity to provide you with an excellent service. Best regards. Regina Núñez. Hospitality Advisor.