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Recent guest reviews

Staff is excellent. Food average. Watered down liquor

Amazing staff, grounds and room 2701. It was perfect for us.

The daybeds shades by the trees were amazing! Staff was friendly. Swim up pool was useless being on a top floor. Walls were paper thin and neighbors sounded like they were in the same room. The staff decorated the bed and put an anniversary sign on the door. That made our trip special. The food was just ok. The property was large and had to take a golf cart to get to dinners. Mosquitoes were pretty bad at night but to be expected in a jungle area. The beach was just ok. Water wasn’t very clear. Was expecting more from a 5 star hotel although the price was reasonable. The noise in the room at all hours from neighboring rooms was the worst part of the trip. After several complaints they offered to move us but would have been a pain after being unpacked already. I would give the hotel 3.5 out of 5 stars.

I did not like the beach area in front of the hotel, it was rocky and the breakers are a lot more of a eye sore then the pictures show. The excellent staff and amenities still make this hotel worth visiting though. It’s in a great location, 15 minutes from akumal and 30 from Tulum.

Rooms and wait staff are good, reception and checkout lady was terrible. I had to search all bars for Don Julio.....

Beautiful hotel and wonderful staff!! Will definitely be back!!

Fantastic hotel...the food was good not great. We would stay here again.

My boyfriend and I went for a quick long weekend. It was awesome. Unfortunately, the weather was not ideal so we could not enjoy the water and pools but we really enjoyed our stay. I still swam in my balcony pool only because I could.

We stayed in a presidential suite and it was amazing. The food here is also amazing and the staff are wonderful!

This Hotel is located Almost 2 hours south from the airport. No beach. yes no beach. the "SEA" view is just sea view. that beautiful white sand and clear water is not in this place. This resort is pretty big that for you to go to one place or restaurant you have to wait 10 minutes for a golf car to take you there. so is 20 minutes round trip. the pool is ok nothing special. the room you can tell that needs to be updated is a lot of mold and the lamps are rusty. The only thing I would say that was good is the room services they are on time. The check in and check out services it takes for ever. almost 30 minutes each time for run your final bill.

We loved this hotel/all-inclusive. The food was amazing. Delicious and great selection for all tastes. Rooms were very nice and the grounds were nicely kept. The beach was beautiful. Staff beleive in customer service.

This hotel was wonderful. Staff was great, food was great and room was pristine. No complaints at all! Made the honeymoon even nicer.

Had a great stay at EDSS. Food was EXCELLENT for an AI. It is about an hour and 15 minutes south of the airport, so book private transportation.

Just the right balance of authenticity and comfort. The food stands out as excellent for an all-inclusive. The staff was eager to please and when we left we knew that we would miss some of the kind people we met. There are bars everywhere. The beach was nice and very clean and the water was comfortable to be in because there are walls that break the waves before that reach the shore. Constructive criticism would be that the pools felt exclusive, like if you weren't in the right building maybe you might not feel comfortable using any of the pools. And the WiFi service, for which there is an extra charge, is not at all reliable.

This resort is amazing, beautiful setting, amazing rooms and some of the best food and service I have ever received. The swim up rooms are wonderful, to bad the water was way too cold to swim. So much sun, I'm sure they could have used a solar panel or two. Don't miss this resort, it's breathtaking.

we went for our anniversary and it was the perfect location. they have daybeds and beach chairs all over the property - both beach and pool. very relaxing hotel. only thing i would have liked to see is free wifi at least in the lobby, you had to buy a card to use the hotel internet with a very slow connection.

Everything was fantastic at the resort. It was very clean and the staff was all friendly. The beach was the best we have ever seen. We always vacation at Sandals so to compare I would say Eldorado Seasides price is about half, the beach and staff is a lot better, the rooms are more plush and the overall experience is better. The only thing it lacks is better nightly entertainment. The food is very good but you will not know what you are ordering by the menu but dont worry they have 24 hour room service with beef burgers and coke light haha they dont know what ham burgers and diet coke are. Everything was great except we chose the wrong airline DO NO use US Airways unless you want to be stranded everywhere with NO help. I highly suggest you consider this resort. I know my advice on this resort seems simple but it is this easy, The staff does everything for you. Hold out your hand and you have a drink. O and most of the people at this resort are from England and are very friendly also.

We were there from 2/20-2/26. The resort is the perfect size - not so small that you don't have enough food choices, not so big that you're overwhelmed with people and the sheer size of the place. It has a small hotel vibe with big hotel services. The staff is super friendly (tip them for every meal and drink - most people don't but they really appreciate it). We have stayed there twice and both times received excellent service, despite them having to cut back on staff and reduce their pay to weather the recession. The rooms are quite nice, setup like townhomes with exterior entrances and they all face the ocean - which you can't really because of all the palm trees, but if the waves are up you can hear them from your room, which is nice. If you like to snorkel, their beach is great for that but unfortunately on this trip, it was rather windy night and day, so the visibility was poor and the surfline wasn't confined to the reef - white caps and choppy water every day ruled out most water sports. Fortunately, Xel-Ha Park is a short trip away and they are in a protected inlet which has superb snorkeling. The hotel is within 15-30 minutes from virtually everything - Tulum, Playa Del Carmen, Xel-Ha, Akumel Bay etc. so it's the perfect locale for exploring the best parts of Riviera Maya. Recommend a rental car so you can move about on your schedule. Taxi's are expensive so it's well worth paying just a bit more for your own car. The food is mostly all quite good - "Gourmet" might be pushing it, but they do a very nice job with most everything except the asian food, IMHO. TIP: if you like tequila, they used to have Don Julio on the bar shelf. Now they stash it so you have to ask. If they actually run out, which happened one day, they do have a 100% Agave tequila on the shelf that isn't too bad. But if you just ask for a margarita you won't get it unless you specify it. Your body will thank you in the morning. Overall, despite the minor cutbacks since our last visit in 2008, the resort is terrific! We'll be back again, I am sure!

Km 95 Carretera Cancun-Tulum Kantenah QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and uncovered self parking
  • Onsite dining
  • Spa

Located 1.8 mi (2.9 km) from Xpu-ha Beach, El Dorado Seaside Suites, Gourmet All Inclusive by Karisma is within a 10-minute drive of other popular attractions like Ecopark Kantun Chi. This 192-room, 5-star property has 3 outdoor pools along with indoor private spa tubs and a full-service spa.


Dining

This property is home to 6 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Rooms

All 192 rooms provide indoor private spa tubs, free minibar items, and furnished balconies or patios. Guests can expect free WiFi and flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Coffee makers, free bottled water, and ceiling fans are other standard amenities.


Property features

Guests of El Dorado Seaside Suites, Gourmet All Inclusive by Karisma have access to a full-service spa, 3 outdoor pools, and a health club. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a spa tub, a sauna, and free WiFi in public areas.

Room options

Junior Suite

1 King Bed | Sleeps 2

Junior Suite

1 King Bed | Sleeps 2

Suite, Oceanfront (Swim Up)

1 King Bed | Sleeps 3

Presidential Studio (Infinity)

1 King Bed | Sleeps 2

Guest reviews for El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Everyone (7) Couples (28) Family (5)
4
Family

Staff is excellent. Food average. Watered down liquor

By , from Denver CO on Oct 3, 2020

Review comment responded on Oct 5, 2020

Dear Kerry, Thank you for your recent review for the Kerry, we truly value the time taken to share your experiences and the details mentioned. We hope to you see again very soon at the El Dorado Seaside Suites Riviera Maya, a Spa Resort by Karisma or another one of our Karisma Hotels and Resorts!

5
Family

Amazing staff, grounds and room 2701. It was perfect for us.

By , from Cedar, MN on Mar 16, 2020

Review comment responded on Mar 18, 2020

Dear Dino 17, Thank you for your recent visit to the El Dorado Seaside Suites Riviera Maya, a Spa Resort by Karisma and the wonderful feedback you’ve shared. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future!

3
Family Friends

The daybeds shades by the trees were amazing! Staff was friendly. Swim up pool was useless being on a top floor. Walls were paper thin and neighbors sounded like they were in the same room. The staff decorated the bed and put an anniversary sign on the door. That made our trip special. The food was just ok. The property was large and had to take a golf cart to get to dinners. Mosquitoes were pretty bad at night but to be expected in a jungle area. The beach was just ok. Water wasn’t very clear. Was expecting more from a 5 star hotel although the price was reasonable. The noise in the room at all hours from neighboring rooms was the worst part of the trip. After several complaints they offered to move us but would have been a pain after being unpacked already. I would give the hotel 3.5 out of 5 stars.

By on Oct 10, 2019

Review comment responded on Nov 26, 2019

Dear Expedia User, Thank you very much for taking the time to share your experience with Expedia community, it was an honor to host your recent stay with us. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. It is very disappointing to hear that your experiences did not live up to expectations. Please accept our sincere apologies for the issues mentioned in your review and rest assured we have taken this very seriously. Your comments and experiences were shared with the respective departmental management heads for their further review and to see where immediate changes can be made to improve our product and experiences we offer to our valued guests here in Riviera Maya. Thank you once again , your feedback is truly invaluable to us.

4
Partner Couples

I did not like the beach area in front of the hotel, it was rocky and the breakers are a lot more of a eye sore then the pictures show. The excellent staff and amenities still make this hotel worth visiting though. It’s in a great location, 15 minutes from akumal and 30 from Tulum.

By on Aug 2, 2019

Review comment responded on Aug 14, 2019

Dear Thank you for your recent review , sharing your experiences of you most recent visit to El Dorado Seaside Suites & SPA Resort by Karisma Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vaction experience there in the Caribbean. Thank you once again , your feedback is truly invaluable to us.

3
Family

Rooms and wait staff are good, reception and checkout lady was terrible. I had to search all bars for Don Julio.....

By on Apr 27, 2019

Review comment responded on Jun 14, 2019

Dear Expedia User, Thank you very much for taking the time to share your experience with the Expedia community, it was an honor to host your recent stay with us. It is very disappointing to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned.

5
Everyone

Beautiful hotel and wonderful staff!! Will definitely be back!!

By , from royal oak , us on Jan 5, 2019

Review comment responded on Jan 15, 2019

Good day dear Artemis Thank you for your visit, we hope you come back soon. Have an excellent day.

5
Everyone

Fantastic hotel...the food was good not great. We would stay here again.

By on Nov 22, 2018

Review comment responded on Nov 24, 2018

Dear Jordan, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

5
Everyone

By on Nov 20, 2018

Review comment responded on Nov 24, 2018

Dear Guest, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

5
Everyone

By on Nov 5, 2018

Review comment responded on Nov 7, 2018

Dear Guest, Thank you for sharing your 5-star review. We are glad you enjoyed your stay. We hope that El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico. Best Regards,

5

relax or not. you can.

Everyone

My boyfriend and I went for a quick long weekend. It was awesome. Unfortunately, the weather was not ideal so we could not enjoy the water and pools but we really enjoyed our stay. I still swam in my balcony pool only because I could.

By on Jan 29, 2018

Review comment responded on Jan 30, 2018

Dear Guest Thank you so much for choosing El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your comments and I thank you for sharing your review on. It is our goal for each guest to have a memorable experience at El Dorado Seaside Suites Riviera Maya, a SPA Resort by Karisma. It was a pleasure hosting you and we certainly hope to become your resort of choice during future travels. Best Regards,

El Dorado Seaside Suites, Gourmet All Inclusive by Karisma

Km 95 Carretera Cancun-Tulum, Kantenah, QROO 77710
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