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Recent guest reviews

This was our second time at TRS and we are really not sure why we went back. Check-in process took almost 2 hours.. We didn’t meet our ebutler until the end of our second night. The ebutlers really can’t do much for you during your stay except make restaurant reservations and even most times they couldn’t even do that for us. Not all the restaurants were open each day so that was disappointing. Our ebutler would tell us what places were open for dinner and when I told them which one we wanted to eat at, they told me it was fully booked so we could not eat there and we just ended up getting room service (which took over 2 hours). We loved the Chic show the last time we visited so we were really excited to see it again but after check in I was told that it was closed. There is a real inconsistency with food and drinks.. Every time I ordered a drink from the bar it was completely different and every time I ordered food from room service or Helios that I had before it was completely different. There is more I could say about our experience but overall we did not enjoy our stay at TRS.

I loved the staff and how secure I felt. I went by myself and all the staff treated me like a princess. Everything i needed they were there to make my stay a lot better. All the waiters were so sweet. Daniel, Manuel, and Odeo, were great and awesome. They even made a special drink for me and on my last day they made me a dessert saying have a safe trip. I will be coming back again.

The Adults only aspect was awesome and the property was first rate. Everything was very well maintained and very clean. Staff was super friendly and helpful in every way. The food at the restaurants and buffets was exceptional and drinks were plentiful and very well done. Only downside we had was we got a room with a private pool but the water was not heated and was very cold so we did not use it the entire week.

Staff service was EXCEPTIONAL! I cant wait to go back!

I like everything , felt safe and pampered by all the employees, the food and drinks are very good.

As a vegan this location was very accommodating! I had some of the best meals while visiting. This is one of the best all inclusive vacation I have been to. Look no further, you won’t regret it.

SUPERB service. The best hotel I have EVER stayed in. You have access to all the other hotels in the palladium complex. But no one else can get into TRS Yucatán because of its exclusivity.

The food and staff was great . The staff all way smile it make you very please, I really love the place and I will love to go back there again

Butler service was awesome and the food was fantastic

We have stayed at Grand Palladium before but this was our first time at TRS Hotel...it was wonderful! The staff could not have been more accommodating, the food and restaurants were outstanding. The new Chic Show Cabaret was spectacular and a MUST SEE! I have been to many all inclusive but this was by far the best. At other all inclusive, the cocktails are terrible...very week. But at TRS the drinks were perfect! Especially loved the infinite pool bartenders who took such pride in their drinks!

The food was gross for a 5 star hotel. The food felt more like a 1-2 star hotel room. Also it smelled bad in our hotel.

This is our favorite hotel. The TRS section is like entering another worth with the beauty and level of service you receive the moment you step through those doors. The food is incredible and the people who work there are so warm and caring. We are obsessed with this place.

Honestly this was the best vacation my friends and i have taken. The hotel was 5 stars, and the staff was amazing! I have never experienced better service in my life! The bartenders at the IO bar, Alfredo, Luis, Marcos, Felipe, Oscar and Juan always took care of us and made us feel like family! Our butler Cesar was amazing too! Honestly the whole staff was great! The spa was top notch! You must get a message! Good prices and great quality!

Ctra Chetumal-Puerto Juarez Km, 256-100 Kantenah QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Private beach

Located 2.7 mi (4.4 km) from Xpu-ha Beach, TRS Yucatan Hotel - Adults Only - All Inclusive is within a 10-minute drive of other popular attractions like Ecopark Kantun Chi. This 454-room, 5-star property has 3 outdoor pools along with a private beach and a full-service spa.


Dining

There are ample dining options with 14 onsite restaurants, including El Jardin, which specializes in international cuisine and serves breakfast, lunch, and dinner, and El Dorado with its garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 454 rooms are air-conditioned and have an array of amenities, including furnished balconies, iPod docks, and minibars. Guests can expect to find free WiFi and 55-inch flat-screen TVs with cable channels and pay movies. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, free bottled water, and safes.


Property features

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. Transportation is made easy with an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a fitness center, and a spa tub.

Room options

Romance Bungalow by the lake

1 King Bed | Sleeps 2

Suite Single use Private Pool Garden View

1 Double Bed | 1 King Bed | Sleeps 1

Suite Garden View

1 Twin Bed | Sleeps 2

Junior Suite Poolside

1 King Bed | 2 Double Beds and 1 Twin Sofa Bed | Sleeps 3

Guest reviews for TRS Yucatan Hotel - Adults Only - All Inclusive

Everyone (16) Couples (21) Family (2)
1
Everyone

By on Apr 6, 2021

Review comment responded on Apr 17, 2021

Dear Guest On behalf of our general management, we want to share our appreciation for your valuation Even knowing that your experience did not impress you, we are grateful for share your opinion with us If your vacation plans point towards the Riviera Maya, it will be a great pleasure to host you again and offer you a better experience. Kind regards.

2
Family

This was our second time at TRS and we are really not sure why we went back. Check-in process took almost 2 hours.. We didn’t meet our ebutler until the end of our second night. The ebutlers really can’t do much for you during your stay except make restaurant reservations and even most times they couldn’t even do that for us. Not all the restaurants were open each day so that was disappointing. Our ebutler would tell us what places were open for dinner and when I told them which one we wanted to eat at, they told me it was fully booked so we could not eat there and we just ended up getting room service (which took over 2 hours). We loved the Chic show the last time we visited so we were really excited to see it again but after check in I was told that it was closed. There is a real inconsistency with food and drinks.. Every time I ordered a drink from the bar it was completely different and every time I ordered food from room service or Helios that I had before it was completely different. There is more I could say about our experience but overall we did not enjoy our stay at TRS.

By on Mar 28, 2021

Review comment responded on Mar 30, 2021

Dear Guest, We want to thank you for your preference in selecting our TRS Yucatan Hotel for second time as well as for taking the time to tell us about your stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. We kindly ask you to consider giving us the opportunity to remain your host hotel and provide you with a better experience on your next visit. Kind regards, Kenia Rodriguez Hospitality Manager

5
Everyone

I loved the staff and how secure I felt. I went by myself and all the staff treated me like a princess. Everything i needed they were there to make my stay a lot better. All the waiters were so sweet. Daniel, Manuel, and Odeo, were great and awesome. They even made a special drink for me and on my last day they made me a dessert saying have a safe trip. I will be coming back again.

By on Mar 1, 2021

Review comment responded on Mar 4, 2021

Dear Guest, Thank you so much for taking the time to share your feedback with us regarding your stay at TRS Yucatan Hotel. We are thrilled to hear that our team was able to help provide you with a comfortable and enjoyable experience! You can be sure I'll be passing along your feedback to them, so they can see the impact they had on your stay! It will be lovely serving you again. Kind regards, Kenia Rodriguez Hospitality Manager

5
Everyone

By on Oct 28, 2020

Review comment responded on Oct 31, 2020

Dear Guest, Thank you for this great appraisal to our TRS Yucatan Hotel, it is gratifying to know by your rating that your stay met your expectations. Do not hesitate to contact us to give you the best attention on your next vacation. Our warmest regards, Kenia Rodriguez Hospitality Manager

4
Everyone

By on Feb 8, 2020

Review comment responded on Feb 9, 2020

Dear guest, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for sharing your rating about your experience. We hope you give us the opportunity to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Partner Couples Friends

The Adults only aspect was awesome and the property was first rate. Everything was very well maintained and very clean. Staff was super friendly and helpful in every way. The food at the restaurants and buffets was exceptional and drinks were plentiful and very well done. Only downside we had was we got a room with a private pool but the water was not heated and was very cold so we did not use it the entire week.

By , from Parker, CO on Jan 29, 2020

Review comment responded on Jan 31, 2020

Dear Guest, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for the time you have invested in sharing your opinion. We are glad to know you had an amazing experience in our resort and that you especially appreciated the attention provided by our staff, the location and our gastronomy. Kind regards, Kenia Rodriguez Hospitality Manager

5
Partner Couples

Staff service was EXCEPTIONAL! I cant wait to go back!

By on Jan 4, 2020

Review comment responded on Jan 4, 2020

Dear guest, Thank you for choosing to stay at TRS Yucatan Hotel as your vacation destination and for sharing your opinion about your stay. We are delighted to know your experience was great and that you especially appreciated the exceptional customer service. It will be a pleasure to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

5
Partner Couples

I like everything , felt safe and pampered by all the employees, the food and drinks are very good.

By on Jan 2, 2020

Review comment responded on Jan 3, 2020

Dear Guest, Thank you for allowing us to pamper you with an experience only for adults in the Riviera Maya. It has been a pleasure to welcome you at our TRS Yucatan Hotel, and we will be eternally grateful for your help in sharing your experience with other readers. We invite you to visit us again when your travel plans return to our paradisaical destination. Best regards, Kenia Rodriguez Hospitality Manager

5
Family

As a vegan this location was very accommodating! I had some of the best meals while visiting. This is one of the best all inclusive vacation I have been to. Look no further, you won’t regret it.

By on Dec 26, 2019

Review comment responded on Dec 27, 2019

Dear Guest, Thank you for choosing TRS Yucatan Hotel as your vacation destination and for taking the time to share an amazing review about your experience. It is great to know you truly enjoyed your stay and that you left with such a positive impression of our facilities and gastronomy. We will be delighted to welcome you back in the future. Kind regards, Kenia Rodriguez Hospitality Manager

5
Partner Couples

SUPERB service. The best hotel I have EVER stayed in. You have access to all the other hotels in the palladium complex. But no one else can get into TRS Yucatán because of its exclusivity.

By on Aug 9, 2019

Review comment responded on Aug 9, 2019

Dear guest, Thank you for choosing TRS Yucatan Hotel to spend your recent vacations and for sharing your opinion about your experience, It is great to know you had an amazing time with us and that you especially appreciated the service as well as the exclusivity of our facilities. We will be delighted to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager

TRS Yucatan Hotel - Adults Only - All Inclusive

Ctra Chetumal-Puerto Juarez Km, 256-100, Kantenah, QROO 77710
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