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TRS Yucatan Hotel - Adults Only - All Inclusive

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Private beach, white sand, sun loungers, beach umbrellas
Property video
Lobby
Junior Suite Poolside | Living area | 55-inch flat-screen TV with cable channels, TV, pay movies
3 outdoor pools, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub

Explore the area

View in a map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪4 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪88 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

9.4 out of 10
Exceptional
(34 reviews)
  • Garden view
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite single use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 646 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed
  • Free WiFi

View all photos for Romance Bungalow by the lake

Minibar, in-room safe, desk, blackout drapes

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)
  • Garden view
  • 722 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Romance Bungalow Single use by the lake

Minibar, in-room safe, desk, blackout drapes

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 722 sq ft
  • Sleeps 1
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Private Pool Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(40 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite Garden View

Suite Garden View | Minibar, in-room safe, desk, blackout drapes

Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 807 sq ft
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite Poolside

Junior Suite Poolside | Minibar, in-room safe, desk, blackout drapes

Junior Suite Poolside

9.4 out of 10
Exceptional
(21 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | Minibar, in-room safe, desk, blackout drapes

Junior Suite Poolside Ocean View

9.0 out of 10
Wonderful
(24 reviews)
  • Ocean view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout drapes

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(61 reviews)
  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite Poolside

Minibar, in-room safe, desk, blackout drapes

Suite Poolside

  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite Jacuzzi Terrace Poolside

Minibar, in-room safe, desk, blackout drapes

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite Private Pool Poolside

Minibar, in-room safe, desk, blackout drapes

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(21 reviews)
  • Garden view
  • 786 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite Jacuzzi Terrace Poolside Single Use

Minibar, in-room safe, desk, blackout drapes

Junior Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite Poolside Single Use

View from room

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite Poolside Ocean View Single Use

View from room

Junior Suite Poolside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite Private Pool Garden View Single Use

Garden view

Junior Suite Private Pool Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Junior Suite Private Pool Poolside Single Use

Garden view

Junior Suite Private Pool Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Suite Garden View Single Use

Garden view

Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite Jacuzzi Terrace Poolside Single Use

View from room

Suite Jacuzzi Terrace Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Suite Poolside Single Use

View from room

Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Kantenah

TRS Yucatan Hotel - Adults Only - All Inclusive places you 6.5 mi (10.5 km) from Akumal Beach and 12.3 mi (19.8 km) from Xel-Há Park. This 454-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Cenote Azul - 4 min drive - 4.6 miles
  • Cenote Cristalino - 4 min drive - 4.9 miles
  • Akumal Beach - 5 min drive - 4.7 miles
  • Ecopark Kantun Chi - 5 min drive - 5.3 miles
  • Akumal Ecological Center - 5 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Pueblito Lindo - ‬7 min drive
  • ‪Xtra Time Sport Bar - ‬2 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Oishi Japanese Restaurant - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬8 min walk

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, a full-service spa, and 3 outdoor pools. You can take advantage of free parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
55-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, minibars, and coffee makers are other standard amenities.
3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Pool
  • Hot tub
  • All inclusive
  • Spa
9.0 out of 10, Wonderful, 1,000 reviews
$424 nightly
The price is $513
Jun 2 - Jun 3
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay movies
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites

Royal Suites Palladium Yucatan

Royal Suites Yucatan Palladium Kantenah

Royal Suites Yucatan Palladium Resort

Royal Suites Yucatan Palladium Resort Kantenah

Royal Suites Yucatan Adults All Inclusive Kantenah

Royal Suites Yucatan Adults Kantenah

Royal Suites Yucatan Adults All Inclusive

Royal Suites Yucatan Adults

The Royal Suites Yucatan

TRS Yucatan Hotel Adults All Inclusive Kantenah

TRS Yucatan Hotel Adults All Inclusive

TRS Yucatan Adults All Inclusive Kantenah

TRS Yucatan Adults All Inclusive

The Royal Suites Yucatan Adults Only All Inclusive

TRS Yucatan Hotel Adults Only All Inclusive

TRS Yucatan Adults Inclusive

Trs Yucatan Inclusive Kantenah

TRS Yucatan Hotel Adults Only All Inclusive

TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

Will I find all-inclusive rate plans at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and sailing.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on May 30, 2026 start from $440, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What is there to do around TRS Yucatan Hotel - Adults Only - All Inclusive?

This property is located in Kantenah, close to Half Moon Bay and Akumal Beach. You'll also find Cenote Azul and Xpu-ha Beach within a short drive.

Is there parking available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yes, self parking is offered for free at the property.

Is there a spa at TRS Yucatan Hotel - Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Thai massages, beach massages, body wraps, and aromatherapy.

Are there luxury amenities available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yes, guests can indulge in luxuries such as 3 outdoor pools, a private beach, and beachside massages at this property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive include a casino at the property?

No, TRS Yucatan Hotel - Adults Only - All Inclusive doesn't have a casino.

Will I find an indoor pool at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a hot tub.

What do couples enjoy most about TRS Yucatan Hotel - Adults Only - All Inclusive?

This adults-only property offers many amenities for couples such as a private beach and some guestrooms include a private pool and a private outdoor hot tub.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, TRS Yucatan Hotel - Adults Only - All Inclusive has 14 restaurants, and serves free buffet breakfast each morning.

Will TRS Yucatan Hotel - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at TRS Yucatan Hotel - Adults Only - All Inclusive though service animals are welcome.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have connecting rooms available?

Yes, this property has connecting rooms you can book for your group event or vacation.

How close is the airport from TRS Yucatan Hotel - Adults Only - All Inclusive?

The closest major airport to TRS Yucatan Hotel - Adults Only - All Inclusive is Cozumel Intl. Airport (CZM), which is 29.4 mi away (265 minutes by car).

Are there rooms with balconies at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yes, every guestroom at TRS Yucatan Hotel - Adults Only - All Inclusive comes with a furnished balcony and some offer ocean and garden views.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at TRS Yucatan Hotel - Adults Only - All Inclusive.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1283 out of 1703 reviews
Rating 8 - Good. 232 out of 1703 reviews
Rating 6 - Okay. 87 out of 1703 reviews
Rating 4 - Poor. 50 out of 1703 reviews
Rating 2 - Terrible. 51 out of 1703 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, the rooms could have been a little cleaner/maintained especially in the shower area. Private pool was not functioning properly but still was able to use. The staff was incredibly friendly, especially Patricia in villa (63). The golf cart transportation was always readily available and the resort had a lot of great fun activities, like macrame, archery, rifle shooting…etc. The food could be better, especially the quality of the steak at el gaucho.
Stayed 4 nights in May 2026

10/10 Excellent

Jonathan

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, excellent and responsive staff, and absolutely fantastic Michelin-level meals every night. Of special note were the bartenders of Bar Gaia; Marcos, Eliseo, Francisco, Jeovani, and Tomas, very friendly and quite knowledgeable in their breadth of cocktails.
Stayed 7 nights in Feb 2026

10/10 Excellent

Dacia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful experience for my first time at an all inclusive in Mexico. I felt special every night at dinner when the waiter would do something o celebrate my birthday. Special mentions to Marco, Karla and Paulina. Marco, was such a vibe at dinner.
Stayed 3 nights in Feb 2026

10/10 Excellent

Naghmeh

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect I loved my stay at this property
Stayed 3 nights in Feb 2026

10/10 Excellent

JaKharia

Stayed 1 night in Feb 2026

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean resort with attentive staff.
Stayed 7 nights in Feb 2026

10/10 Excellent

Thanjila

Liked: Cleanliness, staff & service, amenities
Staff were very helpful and responsive. Amenities were great!
Stayed 3 nights in Feb 2026

8/10 Good

Ana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall we enjoyed ourselves. Our first room had several issues. You could see right through to the toilet and we had to leave the room when the other went to the bathroom lol. A lot of the drawers and furniture were pretty beat up, but overall things are very clean. We had a Jacuzzi suite, but there was little to no privacy. The curtains didn’t even close all the way and we faced the road and until about 2 o’clock in the morning, trucks were driving by delivering room service and it was very loud. We decided to move to a cabana. It was much better although the outside shower had no hot water. And if you did not get a cabana that was towards the middle, people staying in the rooms across from you to look down straight into your shower. Room service was good, but sometimes it took a few calls to get things taken care of. So many pushy rambling sales pitches. They were always trying to up charge or offer packages. We somehow got suckered into a “welcome breakfast” upon arrival where we ended up in a two hour sales pitch and we’re desperate to get out of it, but they just kept talking so that sucked up a huge part of our first morning. But, the pools were great. The bars were great, and most of the people were very friendly with the exception of a few. The resort shuttles were great. The food was good, but not exceptional. The butler service is nice. You need your phone with you everywhere which sucks, all menus are digital.
Cabana 11
Cabana 11
Infinity pool
Cabana 11
Stayed 7 nights in Feb 2026

10/10 Excellent

Tabitha Lynn

Liked: Cleanliness, property conditions & facilities
Food, drinks, rooms , staff, butler service everything at this resort is top notch. I can’t wait to go back.
Stayed 6 nights in Feb 2026

10/10 Excellent

Aurea Laura, Olathe

Liked: Cleanliness, amenities, property conditions & facilities
Everything was Amazing we will back soon
Stayed 5 nights in Feb 2026

6/10 Okay

Jonathan, Chicago

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in took over an hour of us sitting and waiting in the lobby. We upgraded through Expedia for a pool view except you are not able to actually see the pool because the view is blocked by trees. The rooms are nice and the staff is friendly and helpful. I would only recommend certain restaurants while others were subpar. The pool is beautiful. Extremely large place if you like to explore
Stayed 6 nights in Feb 2026

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spotless, the staff were friendly and helpful everywhere we went
This came with our breakfast the day we left
A pleasant surprise at supper from Expedia
View from our villa
A visitor to the pool area
Stayed 7 nights in Feb 2026

4/10 Poor

Dacquari

Disliked: Cleanliness, property conditions & facilities
Disappointing Maintenance and Predatory Sales Tactics Rating: 2/5 While the staff is friendly, the management of TRS Yucatan is disappointing. We stayed in two different rooms; both were only "surface clean" with visible mold in the bathrooms and broken plumbing. The grounds are poorly kept—the stagnant decorative ponds were green with algae and smelled terrible. The dining experience was underwhelming. Whether at the "fancy" restaurants or poolside, the food was cheap and lacked flavor. However, our butler, Carlos, was the highlight of the trip. He was attentive, proactive, and truly cared about our experience. Warning to travelers: Be wary of the high-pressure upselling. We accepted a "2-for-1" massage deal offered by the concierge, only to be forced to pay full price for both at checkout. The "Vacation Club" presentation is also a trap—they promised an hour but tried to force a much longer commitment. We felt constantly profiled and pressured for money. We will not be returning to this resort group.
Stayed 4 nights in Feb 2026

8/10 Good

Kelleen

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The whole resort was very clean. The staff all work very hard to keep everything clean.
Stayed 9 nights in Feb 2026

10/10 Excellent

Meritt Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Everything wast top notch will be back again
Stayed 6 nights in Feb 2026

10/10 Excellent

William Earl

Liked: Cleanliness, amenities, property conditions & facilities
Everything and everyone was spot on
Stayed 8 nights in Feb 2026

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was great, overall experience was not 5/5 like last year. Our AC was not working this year, room was hot and damp. All of our clothes and towels were damp, and had a smell to accompany the moisture. Initially staff said AC was not working because of outside temperature, and told us all of the rooms were the same. Ac guy came in room with a temp probe that showed room temp at 22° even though thermostat was set to 19°. He said this was normal, but AC worked well last year and we were cool and comfortable at night then. After further complaints and inability to sleep, they agreed to switch rooms to the adjacent room- which had the sane problem, additionally the fridge was warm and jacuzzi didnt work. We had to fill it with the shower head which took over an hour. The other problem was the mattress- both my wife and I noticed the quality was not the same as our prior experience. Both of our backs ended up sore. Food was amazing, staff we're great- but the room and AC were terrible. Weve decided our next stay will not be at TRS.
Stayed 7 nights in Jan 2026

6/10 Okay

Du sik, Fountain valley

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Facilities & Restaurants There were plenty of places in the lobby to enjoy billiards and games, and the distance to the bars and restaurants wasn't far, which was great. Especially, having a jacuzzi here was a big plus — on chilly days (it was very cold during my visit), I could warm up my body, unlike other hotels. I visited three restaurants, and in all of them, the food quality, freshness of ingredients, and taste were perfect. The only downside was the Italian restaurant, where the food came out very late. That day was a Saturday, and there was a wedding with many guests, so I think the orders were backed up, causing the delay. Except for weekends, food was served at a normal speed. Usually at all-inclusive hotels in Cancun, even the buffet food isn't fresh or tasty, but here the food was all fresh, and the taste and quality were noticeably far superior to other hotels. Value for Money Considering the room, cleaning condition, food, pools, beach maintenance, and the attitude of all staff combined, this can be considered a top-tier hotel in terms of value for the price. I personally think it's worth returning to. Pros It provides the absolute best service for guests. Also, they give $200 credit per night stay, which can be used for golf, massages, or purchasing items — this is a very strong advantage. Cons There are no particular cons. Aside from the slightly slow food service at the restaurant, it's truly the best hotel.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ana

Stayed 7 nights in Jan 2026

10/10 Excellent

MARK, Waukee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless. Top Shelf Alcohol even at the pool. Both adult pools were heated. The infinity pool is all marble very cool. Never had to walk carts are everwhere to come pick you up.
Stayed 7 nights in Jan 2026

8/10 Good

Lawrence

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time staying at a hotel with a butler. Our butler Itzel was amazing ! Staff friendly and could always find a chair by the infinity pool. The downfall were some of the alacart restaurant meals were subpar. Specifically the steaks. Overall it’s a very beautiful property and you can tell the staff take great pride in its maintenance.
Stayed 6 nights in Jan 2026

10/10 Excellent

Madison Smith

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location, clean everywhere, decent food, plenty of bars, great entertainment, good staff, spa was the best part. A few things to tweak or improve, but for the price it was excellent.
Stayed 5 nights in Jan 2026

8/10 Good

matt

Stayed 8 nights in Jan 2026

6/10 Okay

Suhad

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was just ok. Great service, room was ok, very noisy
Stayed 7 nights in Jan 2026

10/10 Excellent

Madison

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The spa was an amazing experience. Very welcoming staff!
Stayed 6 nights in Jan 2026

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