The restaurants are a joke. They only open two and they're usually booked. The sports bar ignores you until you leave. Only White Sands is open for breakfast, which is pretty far from the other resorts. Avoid Poseiden at all costs! There are swarms of mosquitoes around the tables. We ended up skipping dinner because we could not sit there, and still had our legs and feet covered in bites. The housekeeping staff completely ignores your "do not disturb" sign. I walked out after my shower (thankfully in a towel!) to find a young man standing in my living room. Despite my sign, they came in 5 more times in a hour to do various tasks they felt were more important than my privacy. The next day I caught the housekeeper cupping her eyes to peek in through the glass door to have a look. The "romantic" outdoor showers are full of wasp nests. Then the lobby burns down! We were out cave diving, and weren't allowed back on the property when we returned. We had to sit in the hot sun with all our dive gear, when they finally did let us in we couldn't return to our rooms and had to carry our heavy wet gear everywhere we went. There were no apologies to the guests. Room service is a total disaster. We scheduled breakfast and they just never showed up. You have to fight to schedule your covid test. Every time they said "come back tomorrow" until I finally refused to leave and they gave us an appointment. The beach is completely covered in thick seaweed. Complete 2021 disaster.
Traveling during re-opening after the big shut down: We know that must be difficult to recover from a shut down after “the virus” but we noticed a poor management with a lack of planning and poor decision making process ending in total caos. We were at the hotel for the re-opening on October 2nd. You’re asked all sorts of personal contact info.. useless!! On the arrival date the security guard at the entrance gate didn’t find our reservation after few minutes another guard appeared suggesting to go to a different Hotel Lobby because apparently everyone was assigned there regardless of your reservation. Check in was great, everyday you needed to enquire in person at the lobby desk about were the lunch and dinner would be for that day, because a non-working hotel app. was supposed to indicate that but unfortunately this feature never worked. On check out date nobody was answering phones, the “White Sand” lobby was totally dismantled due to “Delta” (that by the way was only an everyday rain without mayor impact - FORTUNATELY!) after many calls to the Lobby finally “ Erika” answered providing misleading and erroneous information. Thankfully we decided to go out and investigate the hotel situation and that’s how we find out breakfast in another Hotel Lobby, We were evacuated from our section to another hotel module just 100 ft away, at midnight! TOTAL NONSENSE! we don’t appreciate the lack of communication and planning & poor Management in crucial moments like an Hurricane.
Rocky beach Average food Many nicer resorts closer to airpirt
Overall our family really enjoyed our recent stay. The staff was very helpful and friendly. Always a smile and it’s obvious the importance of customer service. The food was average. Out of the restaurants our favorites were the Thai and steakhouse. I didn’t go to the tapas restaurants but my family said it was the least favorite. We made reservations for the Japanese restaurant the last evening and it was very good. We stayed in villa 7. It was very close to the pool. The beach at this resort is covered in seaweed. I have to admit it was very disappointing but they can’t control it and we saw huge dump trucks every day filled with seaweed. They’re doing their best. I would also highly suggest using the White Sands pool. The colonial pool is very crowded. The service for drinks is slow. If you have kids there is a fun play area.
This resort is absolutely amazing. Everything looks so beautiful and well maintained. Someone left a review about the alcoholic drinks being watered down, but that is so not true. The bartenders made the drinks very well and with the right amount of alcohol. The waiters and waitresses are very attentive, always there to take requests. The front desk staff are very helpful and on top of everything. Plenty of entertainment at the resort makes it hard to want to go anywhere else. My girlfriend and I made sure to get massages, which were perfect. This was my second time coming to this resort, and definitely will not be my last.
Everything was good and lovely! Had a wonderful time ,very nice experience. Thank you very much!!!
It was a great experience for our family, the only thing we didn’t like was the full size beds that was uncomfortable to sleep. Other then that everything is amazing, many restaurant options, many pools, beautiful place, nice people, drinks everywhere you go... I definitely recommend this hotel and would love to come back.
Variety of resturants ,activities,pools and stretch of beach
The hotel grounds is huge! I went with my husband and 2 kids (age 3 & 7). Resort is beautiful, more than we expected. Room was big and clean (we stayed at deluxe room). We stayed at colonial because is closer to the kids club. My daughter (7 yrs old) Loved the kids club, they had so many activities. However, my son (3 yrs old) did not like the baby club. This was because he preferred to be at the kids club rather than baby club. And he had to be 4 yrs old to go to the kids club. My son likes to be outside and play and the baby club is inside & rarely goes outside. Other than that, the resort food and entertainment is OUTSTANDING! But Lots of walking since is huge resort, although they offer complimentary golf cart-like rides but we rarely took one since every time we needed one, none was out there coming. So we just walked our calories away hahaha!
This was our 4 time staying in the resort. Everything is perfect especially for family with kids. Is locate 1 hour and 45 minutes from the airport CUN Food is great
would not use orbitz again, we had some issues with the airline seats (could not upgrade and orbitz never explained this) and had issues for 2 1/2 days with the return shuttle. Hotel food, grounds and staff were great and I would return.
We have been coming back to this hotel now for the last 7 times. Each time was very enjoyable. We particularly like staying at the Colonial has it is the center of the complex with all the amenities that we enjoy. However, this time we were told after waiting a long time at check in that we would be staying at the White Sand on the far in of the complex away from the main attractions. We were not happy, but dealt with it. My only comment through all this, is that the clerks need to be honest with the guest as to why the changes.
Paradise, beautiful resort. Staff is friendly and very accomodating. Rooms are clean. Entertainment during the day and evening. Food is delicious.
Great staff who took care of anything we requested. Jacinto at the Rinconcito pool is the best bartender. .
I wish we had more days to stay... it was a wonderful experience my kids had a blast at water park. Food was delicious. The only thing is they should update the towels in the rooms they look yellow and hard and not white and soft.
This place goes up and beyond expectations. We were kindly greeted as we got out of our shuttle. Check in was smooth. We sat down with a host and he asked what the occasion was and we told him it's out 10yr anniversar. We got our bags to our room and went off to dinner. When we got back to our room we found a personalized letter with a fruit basket. The people of palladium do a fantasticjob of getting the party started. Can't waittoget back!
This was our third time to this hotel within a year. The service was great, the complex is kept very clean and tidy. The beach bar is excellent for remembering your orders each day. The only thing was the new Spanish restaurant, wasn't very good for us. It lacked variety and quantity of food. I think the Chinese restaurant was better. Too bad the Brazilian restaurant was under construction. Hopefully it will be open for Christmas. I also believe that this hotel lacks in Mexican heritage for meals. They tend to serve American type food. The beach was kept very clean even thou they had a couple of days of seaweed wash up on shore, they did a wonderful cleaning it up.
Not much around close by to get to but this place was amazing!
The hotel, grounds and setting, are beautiful, but the buffet dining rooms are HUGE and noisy. The restaurants that could be reserved were nice and quiet and the food was good. Overall, though, the resort food was crowded with to many noisy, drinking young adults. The amenities like snorkeling etc were all booked up.
Grand Palladium Colonial Resort & Spa All Inclusive places you within a 15-minute drive of popular attractions such as Puerto Aventuras Marina and Akumal Beach. This 425-room, 4-star property welcomes business and leisure travelers with 6 outdoor pools, a private beach, and a full-service spa.
Free buffet breakfast is served each morning from 7:00 AM to 11:00 AM. There are ample dining options with 14 onsite restaurants, including La Adelita, which specializes in Mexican cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
The 425 rooms are air-conditioned and have an array of amenities, including furnished balconies, iPod docks, and minibars. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other amenities include coffee makers, ceiling fans, and safes.
Grand Palladium Colonial Resort & Spa All Inclusive features a private beach, a full-service spa, and 6 outdoor pools. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a fitness center, and 5 spa tubs.
The restaurants are a joke. They only open two and they're usually booked. The sports bar ignores you until you leave. Only White Sands is open for breakfast, which is pretty far from the other resorts. Avoid Poseiden at all costs! There are swarms of mosquitoes around the tables. We ended up skipping dinner because we could not sit there, and still had our legs and feet covered in bites. The housekeeping staff completely ignores your "do not disturb" sign. I walked out after my shower (thankfully in a towel!) to find a young man standing in my living room. Despite my sign, they came in 5 more times in a hour to do various tasks they felt were more important than my privacy. The next day I caught the housekeeper cupping her eyes to peek in through the glass door to have a look. The "romantic" outdoor showers are full of wasp nests. Then the lobby burns down! We were out cave diving, and weren't allowed back on the property when we returned. We had to sit in the hot sun with all our dive gear, when they finally did let us in we couldn't return to our rooms and had to carry our heavy wet gear everywhere we went. There were no apologies to the guests. Room service is a total disaster. We scheduled breakfast and they just never showed up. You have to fight to schedule your covid test. Every time they said "come back tomorrow" until I finally refused to leave and they gave us an appointment. The beach is completely covered in thick seaweed. Complete 2021 disaster.
Traveling during re-opening after the big shut down: We know that must be difficult to recover from a shut down after “the virus” but we noticed a poor management with a lack of planning and poor decision making process ending in total caos. We were at the hotel for the re-opening on October 2nd. You’re asked all sorts of personal contact info.. useless!! On the arrival date the security guard at the entrance gate didn’t find our reservation after few minutes another guard appeared suggesting to go to a different Hotel Lobby because apparently everyone was assigned there regardless of your reservation. Check in was great, everyday you needed to enquire in person at the lobby desk about were the lunch and dinner would be for that day, because a non-working hotel app. was supposed to indicate that but unfortunately this feature never worked. On check out date nobody was answering phones, the “White Sand” lobby was totally dismantled due to “Delta” (that by the way was only an everyday rain without mayor impact - FORTUNATELY!) after many calls to the Lobby finally “ Erika” answered providing misleading and erroneous information. Thankfully we decided to go out and investigate the hotel situation and that’s how we find out breakfast in another Hotel Lobby, We were evacuated from our section to another hotel module just 100 ft away, at midnight! TOTAL NONSENSE! we don’t appreciate the lack of communication and planning & poor Management in crucial moments like an Hurricane.
Dear Mr. Mark, Thank you for taking the time to share your feedback of Grand Palladium Colonial Resort & Spa. It is deeply disappointing to hear of the challenges you faced throughout your stay. Nevertheless, we appreciate that you took the time to provide this feedback as the points you have described are being reviewed by our Management team, we offer you our sincere apologies; rest assured that we all share a common interest to ensure our guest satisfaction and your opinion will be used for improvement. I hope that we are able to welcome you back to Grand Palladium in the near future. Kind regards, Kenia Rodriguez Hospitality Manager
Rocky beach Average food Many nicer resorts closer to airpirt
Dear Milena, We would like to thank you for sharing your opinion regarding your stay at our resort. It is regrettable to read that your stay was not up to your expectations, however, we sincerely hope you give us the opportunity to change your impression in the future. Kind regards, Lizeth Arratia Hospitality Manager
Overall our family really enjoyed our recent stay. The staff was very helpful and friendly. Always a smile and it’s obvious the importance of customer service. The food was average. Out of the restaurants our favorites were the Thai and steakhouse. I didn’t go to the tapas restaurants but my family said it was the least favorite. We made reservations for the Japanese restaurant the last evening and it was very good. We stayed in villa 7. It was very close to the pool. The beach at this resort is covered in seaweed. I have to admit it was very disappointing but they can’t control it and we saw huge dump trucks every day filled with seaweed. They’re doing their best. I would also highly suggest using the White Sands pool. The colonial pool is very crowded. The service for drinks is slow. If you have kids there is a fun play area.
Dear Guest, Thank you for choosing Grand Palladium Colonial Resort & Spa to spend your vacations and for sharing your opinion about your stay. It is great to know that overall, you and your family had a great time with us. We are glad to read you enjoyed the attention provided by our staff as well as some of our a la carte restaurants. We do hope to welcome you back in the future. Kind regards, Lizeth Arratia Hospitality Manager
Dear Guest, Thank you for making us part of your holidays in México. We are so proud to know that your experience was excellent, and we will share this accomplishment with all our team. We leave the doors of our TRS Yucatan Hotel always open for when you want to return to live a great vacation experience. Warm regards, Kenia Rodriguez Hospitality Manager
This resort is absolutely amazing. Everything looks so beautiful and well maintained. Someone left a review about the alcoholic drinks being watered down, but that is so not true. The bartenders made the drinks very well and with the right amount of alcohol. The waiters and waitresses are very attentive, always there to take requests. The front desk staff are very helpful and on top of everything. Plenty of entertainment at the resort makes it hard to want to go anywhere else. My girlfriend and I made sure to get massages, which were perfect. This was my second time coming to this resort, and definitely will not be my last.
Dear guest, Thank you for the lovely review and for returning! We love to see our guests back with us. I am so pleased that you felt very well cared for, and appreciate you specifically noting the service of my reception and bartenders team. This is a lovely compliment, and I hope that I can mention how much this wonderful feedback means to the team and me. We hope you soon return for your third visit for get to pamper you once again with an excellent couple's massage. Kind regards, Kenia Rodriguez Hospitality Manager
Everything was good and lovely! Had a wonderful time ,very nice experience. Thank you very much!!!
Appreciable Guest, Thank you very much for sharing this excellent comment about your recent stay at our Gran Palladium Colonial Resort & Spa. We are happy that you enjoyed our fantastic facilities and services, we trust that in your next visit to the Riviera Maya you will consider us as your first choice again. Greetings from the Caribbean, Kenia Rodriguez Hospitality Manager
It was a great experience for our family, the only thing we didn’t like was the full size beds that was uncomfortable to sleep. Other then that everything is amazing, many restaurant options, many pools, beautiful place, nice people, drinks everywhere you go... I definitely recommend this hotel and would love to come back.
Dear Guest, Thank you for trusting us your holidays and for your wonderful recommendation. It is fantastic knowing that you loved our facilities, services and attentions, we are very proud of our team for making your days in our paradise so great! The comfort of our guests is one of our main priorities, as we understand that good rest is part of a pleasant holiday experience, which is why we have informed our Management about your impression of our beds. We appreciate your feedback and look forward to welcome you again! Best regards, Rosa Rivero Hospitality Manager
Variety of resturants ,activities,pools and stretch of beach
Dear Guest, Thank you for seceding to male Grand Palladium Colonial your favorite place to enjoy your Caribbean vacation. It was a pleasure pampering you with our many included services in our beautiful facilities and we are glad to know that you had the opportunity to relax. We apologize of you had some confusions of our services, this is not usual, however, we will ensure that in your next visit, from the moment you check in, you know all the benefits that you can enjoy in our all-inclusive Hotel. Looking forward to your next visit. Kind regards, Rosa Rivero Hospitality Manager
The hotel grounds is huge! I went with my husband and 2 kids (age 3 & 7). Resort is beautiful, more than we expected. Room was big and clean (we stayed at deluxe room). We stayed at colonial because is closer to the kids club. My daughter (7 yrs old) Loved the kids club, they had so many activities. However, my son (3 yrs old) did not like the baby club. This was because he preferred to be at the kids club rather than baby club. And he had to be 4 yrs old to go to the kids club. My son likes to be outside and play and the baby club is inside & rarely goes outside. Other than that, the resort food and entertainment is OUTSTANDING! But Lots of walking since is huge resort, although they offer complimentary golf cart-like rides but we rarely took one since every time we needed one, none was out there coming. So we just walked our calories away hahaha!
Dear Gisselle, You are so kind for deciding to bring your beautiful family to our Hotel for your holidays. It is fantastic that you enjoyed the comfort and cleanliness of your room and that your kids enjoyed the especial facilities and activities that we have designed for them; thank you so much for respecting our policy that’s splits in groups pf different ages all the kids in the different areas, this is followed to guarantee the safety of the kids, on your next visit your son will be very welcome to enjoy the Kids Club area as he will be 4 years old! We look forward to seeing you and your family again very soon, you are always welcome to return, to your new home here in Mexico! Kindest regards, Rosa Rivero Hospitality Manager
Dear Guest, Thank you for staying at TRS Yucatan Hotel, and for taking the time to share your experience. We are deeply sorry to read of the poor impression you left with regarding our hotel and services. Rest assured that each one of your comments will be reviewed with the corresponding department managers, as the situations you described in no way reflect our renowned hospitality. However, we would like to mention that safeguarding the safety of our guests was our main objective. In Palladium, we are committed to our guests’ satisfaction, and we always do our best to keep improving our services, therefore, we thank you once again for sharing your observations. Kind regards, Kenia Rodriguez, Hospitality Manager