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Grand Palladium Colonial Resort & Spa All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Choose dates to view prices

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Lobby sitting area
Lobby sitting area
Aerial view
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪4 min drive‬
  • Place, Cenote Cristalino
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 398 sq ft
  • Sleeps 1

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 1

View all photos for Suite Luxury

Down comforters, minibar, in-room safe, desk

Suite Luxury

  • 624 sq ft
  • Sleeps 1

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 2

View all photos for Suite Luxury

Down comforters, minibar, in-room safe, desk

Suite Luxury

  • 624 sq ft
  • Sleeps 2

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 4

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 398 sq ft
  • Sleeps 3

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 4

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 398 sq ft
  • Sleeps 4

View all photos for Deluxe Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Garden View

7.6 out of 10
Good
(41 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Garden view

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, pay movies

Junior Suite Garden View

7.6 out of 10
Good
(7 reviews)
  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Garden view

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Down comforters, minibar, in-room safe, desk

Romance Villa Suite Poolside

  • 629 sq ft
  • Sleeps 2
  • 1 King Bed
  • Garden view

View all photos for Deluxe Single use Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Single use Garden View

9.8 out of 10
Exceptional
(8 reviews)
  • 397 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Garden view

View all photos for Deluxe Triple Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Triple Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 397 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Garden view

View all photos for Junior Suite Poolside

Down comforters, minibar, in-room safe, desk

Junior Suite Poolside

8.6 out of 10
Excellent
(10 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Connecting Suite

Down comforters, minibar, in-room safe, desk

Connecting Suite

  • 904 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

Junior Suite Garden View

  • Sleeps 3

Junior Suite Poolside

  • Sleeps 3

Deluxe Room With Garden View

  • Sleeps 3

Romance Villa Suite Poolside

  • Sleeps 2

Deluxe Room With Garden View

  • Sleeps 1

Connecting Suite

  • Sleeps 6

Deluxe Triple Room With Garden View

  • Sleeps 3

View all photos for Suite Junior with Pool View

Down comforters, minibar, in-room safe, desk

Suite Junior with Pool View

  • 452 sq ft
  • Sleeps 2

View all photos for Suite Junior with Pool View

Down comforters, minibar, in-room safe, desk

Suite Junior with Pool View

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 4

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 3

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 452 sq ft
  • Sleeps 4

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Unico Hotel Riviera Maya - Adults Only - All Inclusive

Kantenah
  • Pool
  • Hot tub
  • All inclusive
  • Spa
9.0 out of 10, Wonderful, 1,005 reviews
$494 nightly
The price is $598
Feb 24 - Feb 25
Total with taxes and fees
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About the neighborhood

Kantenah

Grand Palladium Colonial Resort & Spa All Inclusive places you within a 10-minute drive of popular sights such as Puerto Aventuras Marina and Akumal Beach. This 425-room, 5-star property welcomes business and leisure travelers with 5 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Cenote Azul - 4 min drive - 4.7 miles
  • Cenote Cristalino - 5 min drive - 4.9 miles
  • Akumal Beach - 5 min drive - 4.7 miles
  • Ecopark Kantun Chi - 5 min drive - 5.3 miles
  • Akumal Ecological Center - 5 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Ikebana Japanese Restaurant - ‬8 min drive
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪Arrecifes - ‬5 min drive

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium Colonial Resort & Spa All Inclusive features a private beach, a full-service spa, and 5 outdoor pools. Free parking is available if you drive. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and 5 hot tubs.
32-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other standard amenities include furnished balconies, minibars, and coffee makers.
5 outdoor swimming pools and 5 hot tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

5 outdoor pools, pool umbrellas, sun loungers
Grand Palladium Select White Sand Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
8.4 out of 10, Very Good, 816 reviews
$419 nightly
The price is $507
Feb 9 - Feb 10
Total with taxes and fees
Grand Palladium Select White Sand Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 4 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: USD 2 per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Can I book all-inclusive rate plans at Grand Palladium Colonial Resort & Spa All Inclusive?

Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include scuba lessons, windsurfing, and kayaking.

How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?

As of Jan 27, 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on Feb 3, 2026 start from $356.21, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Grand Palladium Colonial Resort & Spa All Inclusive?

Grand Palladium Colonial Resort & Spa All Inclusive provides free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to do around Grand Palladium Colonial Resort & Spa All Inclusive?

This property is located in Kantenah, close to Akumal Beach, Half Moon Bay, and Puerto Aventuras Marina. You'll also find Cenote Azul and Xpu-ha Beach within a short drive.

Will I be able to park at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa at Grand Palladium Colonial Resort & Spa All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, hot stone massages, aromatherapy, and couples treatments.

Does Grand Palladium Colonial Resort & Spa All Inclusive include a casino on the premises?

No, Grand Palladium Colonial Resort & Spa All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Palladium Colonial Resort & Spa All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and 5 hot tubs.

What do couples enjoy most about Grand Palladium Colonial Resort & Spa All Inclusive?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, a beach bar, and 5 outdoor pools.

Are there hot tubs at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, this all-inclusive property has 5 spa tubs.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Palladium Colonial Resort & Spa All Inclusive has 4 restaurants, and serves free buffet breakfast each morning.

Does Grand Palladium Colonial Resort & Spa All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Palladium Colonial Resort & Spa All Inclusive though service animals are welcome.

Does Grand Palladium Colonial Resort & Spa All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Grand Palladium Colonial Resort & Spa All Inclusive?

The closest major airport to Grand Palladium Colonial Resort & Spa All Inclusive is Cozumel Intl. Airport (CZM), which is 29.9 mi away (264 minutes by car).

Can I book a room with a balcony at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, every guestroom at Grand Palladium Colonial Resort & Spa All Inclusive comes with a furnished balcony with some featuring garden or pool views.

Does Grand Palladium Colonial Resort & Spa All Inclusive host weddings?

Take advantage of the wedding venue at Grand Palladium Colonial Resort & Spa All Inclusive if you plan to say "I do" during your trip.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 468 out of 1003 reviews
Rating 8 - Good. 288 out of 1003 reviews
Rating 6 - Okay. 114 out of 1003 reviews
Rating 4 - Poor. 66 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew J, Watertown

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice, we had 13 people at the resort for 7 days and we all had a great time, I just needed to remember to do some more walking before we went, you can really get your steps in here, or you can get rides also lol.
Stayed 7 nights in Jan 2026

2/10 Terrible

Evan

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
Our experience at the Grand Palladium took a shocking turn during our visit to the spa—an area that should be the most carefully maintained part of any resort. When we approached the spa pool, something was immediately off. A viscous, slightly bubbly residue floated on the surface—impossible to mistake for anything other than what it was. We later learned a wedding party had just finished, and some very intoxicated groomsmen had been in the spa beforehand. Accidents happen; vomit. We informed the spa attendant right away, fully expecting the pool to be cleared, treated, and temporarily closed. Instead, nothing happened. No testing, no filtration pause, no sanitizing protocol. The pool stayed open as if everything were normal. Guests kept getting in, unaware of what they were stepping into, and I found myself warning people personally—something I never imagined doing on vacation. Coming from a tourism region myself, I know any resort can build impressive amenities and hire plenty of staff. What separates the good from the bad is how they handle moments like this. When the crown jewel of the spa—the hydrotherapy pool with the Roman faucets—isn’t even closed after a bodily fluid incident, it speaks volumes. It shows a willingness to overlook basic sanitation for convenience or optics. And once you see that, you can’t unsee it. This wasn’t just gross—it revealed resort’s true standards, and they fell far short of what any guest should accept
Stayed 5 nights in Nov 2025

10/10 Excellent

aashish

Stayed 6 nights in Nov 2025

8/10 Good

scott W

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast and lunch are our favorite meals at Grand Palladium, but the dinner dining options can be hit or miss. We tried a couple of the ala cartes, but the La Hacienda buffet had better options - especially the salad and side dish offerings. The desserts were always better in the buffet. Being from Arizona & New Mexico, we did appreciate the extensive Mexican cuisine options in the buffets. This was our 6th (or 7th - we lose count) visit to GP, and our 24th trip to the Riviera Maya. Our dining opinions are are almost identical across all the resorts.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 7 nights in Oct 2025

8/10 Good

juan d

Stayed 6 nights in Sep 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand.
Stayed 2 nights in Oct 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family of four with two pre-teenagers had a great time staying here. The property is gigantic. Very convenient. Rooms are clean. Would recommend.
Stayed 3 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Spa was amazing!!
Stayed 7 nights in Sep 2025

10/10 Excellent

Janet Lynn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in white sands room 5904. I cant say enough good things about our concierge David and Cielo in our building. They were so helpful and made it easy to make reservations and information about resort. We thoroughly enjoyed every part about this resort.
Stayed 7 nights in Sep 2025

8/10 Good

Rose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can say that the cleaness of the room was clean as often and neat. The staff were great from checking, guest services, to the dinning room and they were helpful to listen to your need and delivered. They were 2 agents that asign for expedia , David and ceilo were very good in what they do..I can conclude people and the family friebd were very frienldly.. one more thing in the future the hotel should provide transportation is a big resort.thank you.
Stayed 5 nights in Sep 2025

10/10 Excellent

Abanoub

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was phenomenal specially Cielo and David at Building 59 Lobby they have done beyond our needs, we definitely loved it. Will definitely be back. Thanks for an amazing experience.
Stayed 7 nights in Sep 2025

10/10 Excellent

Matthew

Stayed 6 nights in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
I liked that everyone is very attentive
Stayed 7 nights in Sep 2025

6/10 Okay

Michelle Lena

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
Expected a nicer beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Anushey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the Grand Palladium Colonial Resort was absolutely perfect from start to finish. Upon arrival, we were pleasantly surprised with a complimentary upgrade thanks to booking through Expedia, which made our stay even more special. The resort itself is stunning—beautifully maintained grounds, spacious and comfortable rooms, and a wide variety of restaurants and activities to enjoy. Every staff member we encountered was welcoming, attentive, and made us feel at home throughout our stay. From the pools to the beach, everything exceeded expectations. The atmosphere was both relaxing and lively, offering the perfect balance whether you wanted to unwind or take part in activities. We couldn’t have asked for a better experience and will definitely be returning. Highly recommended to anyone considering a stay in the Riviera Maya!
Stayed 5 nights in Sep 2025

10/10 Excellent

Ieva

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 5th time at Grand Palladium Riviera Maya. Love it
Stayed 5 nights in Aug 2025

10/10 Excellent

Emma Hong-Ai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was absolutely magical. I payed for transportation from the airport to the resort and also back again on my checkout date. My driver, Rocky, was so kind and helpful. The welcome at the resort was warm and check-in was seamless and fast. I was offered hibiscus water and got my wristband before being whisked away via golf cart to my room. I was upgraded to a newly renovated room. Through expedia, I had the VIP Package which included access to all 5 resorts and a special welcome sweet treat and bottle of Chardonnay. My favorite resort was TRS, the adults only section. The infinity pool was so serene and the employees would wander around handing out surprise snacks which was a lovely and personalized touch. Oswaldo and julio, concierge employees, were absolutely fantastic! They assisted me with making dinner reservations, getting bingo tickets squared away, and answering general questions! Fabulous emoloyees!! The ocean was beautiful, the food scrumptious, and the employees were 5-star! I want to come back!
TRS infinity pool surprise snack
Sushi buffet
Margarita at Main pool
Beach
Stayed 6 nights in Aug 2025

4/10 Poor

Hillary Adine

Liked: Cleanliness, staff & service
Stayed 5 nights in Jul 2025

10/10 Excellent

Michelle

Stayed 1 night in Aug 2025

10/10 Excellent

Robbie LaVell, Oklahoma City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

VICKY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change our 4 rooms 3 times within our 5 night stay. Each room has multiple issues with no phone service, old and rusty, bugs, smelling like mildew, tub way too high that had us have accidents getting out. Door locks and safe not working, bathroom outlets not working, very yellow dim lights throughout, refrigerator leaking! Anything else, yes. Too many crazy animals running all over the place that would take the food right out of your plates. Never going back there again! Oh and big giants water bugs walking around the rooms and Many mosquitoes in the rooms too! Food was not good either.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zully C

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful except that Resort is huge and very overwhelming with what to fo especially if traveling with young ones
Stayed 5 nights in Aug 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very good there is plenty of restaurant options
Stayed 5 nights in Aug 2025

8/10 Good

Jason

Liked: Staff & service
Stayed 5 nights in Jul 2025

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