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Recent guest reviews

needs more activities on beach and in water.

Great Staff, Great Food, beautiful gardens, great ocean view and great amenities!

overall property condition was very good, staff very friendly and ready to help

The food was horrible and the beach was disgusting. We didn’t have hac

We booked Nizuc, but were upgraded to The Grand due to a concert weekend at the resort. It was nice to have the live music, Having access to all 3 resorts was great! The Room was very comfortable, restaurants were great, and there was always a golf cart available to hitch a ride wherever you wanted to go.

Amazing food and drinks! The staff was wonderful and we will definitely go back!

Service was great, food as well. The 1500 credit was very very limited. You can only choose from selected items. Tours are NOT included. We did the all day catamaran to Isla Mujeres. Staff and captain were so wonderful. They do have different activities for you to do. Snorkeling was 30 mins that could have been longer but still fun. So overall it was great but if you are excited over 1500 credits don’t be. Still worth going. Water wasn’t blue as I hoped it would be but we were at the pool watching the activities. There are lots of activities going on. Enjoy!

The resort was clean, well kept. The room we were staying was a little out dated. The food was decent. A lot of options on food and things to do.

Carretera Cancun-Chetumal Km. 36.5 EDF A Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Moon Palace Nizuc - All inclusive places you 8 mi (12.9 km) from Ventura Park Cancun and 12.2 mi (19.7 km) from Delfines Beach. This 709-room, 4.5-star property welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:30 AM. This property serves as home to a theme restaurant, which has pool views and specializes in Mexican cuisine, along with a pub. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/cafe, and mingle with other guests at the free daily manager's reception.


Rooms

Guests can expect to find free WiFi and 47-inch Smart TVs with digital channels and Netflix. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include indoor private spa tubs, balconies, and iPod docks. Change of towels is available on request.


Property features

Moon Palace Nizuc - All inclusive features a golf course, a full-service spa, and 2 outdoor pools. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with access to locker space, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, outdoor tennis courts, and free WiFi in public areas.

Room options

Governador Suite, Flex cancellation options

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

1 King Bed and 2 Double Beds | Sleeps 6

Superior Deluxe Ocean View, Kids & Teens Free + Flex cancellation options

1 King Bed | 2 Double Beds | Sleeps 4

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Moon Palace Nizuc - All inclusive

Everyone (11) Family (2)
5
Everyone

By on Mar 1, 2022

Review comment responded on Jun 23, 2022

Dear Arber, It was a pleasure welcoming you to Moon Palace Nizuc. We hope to see you again very soon for another incredible experience. Greetings,

5
Everyone

By on Jan 2, 2022

5
Everyone

By on Dec 4, 2021

5
Friends

needs more activities on beach and in water.

By on Nov 30, 2021

Review comment responded on Dec 2, 2021

Dear Martin, It has been a pleasure to have you with us and pamper you with the service that Moon Palace is known to provide. Thank you for your feedback concerning the entertainment as your satisfaction is our main goal, we will share this with this area in order to make the necessary adjustments and enhance our services. We remain at your service, kind regards.

4
Everyone

By on Nov 19, 2021

5
Everyone

By on Nov 16, 2021

4
Everyone

By on Nov 13, 2021

5
Family

Great Staff, Great Food, beautiful gardens, great ocean view and great amenities!

By on Aug 8, 2021

Review comment responded on Aug 9, 2021

Dear Guest, Thank you for taking a moment of your time to share your experience with us, we will be happy to welcome you back in the near future and exceed your expectations. Kind regards,

4
Family with small children

overall property condition was very good, staff very friendly and ready to help

By on Aug 7, 2021

Review comment responded on Aug 9, 2021

Dear Guest, Thank you for choosing Moon Palace Cancun. Nothing is more important for us than your satisfaction as a guest and we hope to host you again soon. Best wishes,

2
Everyone

By on Jun 30, 2021

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