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Recent guest reviews

We booked Nizuc, but were upgraded to The Grand due to a concert weekend at the resort. It was nice to have the live music, Having access to all 3 resorts was great! The Room was very comfortable, restaurants were great, and there was always a golf cart available to hitch a ride wherever you wanted to go.

Amazing food and drinks! The staff was wonderful and we will definitely go back!

Service was great, food as well. The 1500 credit was very very limited. You can only choose from selected items. Tours are NOT included. We did the all day catamaran to Isla Mujeres. Staff and captain were so wonderful. They do have different activities for you to do. Snorkeling was 30 mins that could have been longer but still fun. So overall it was great but if you are excited over 1500 credits don’t be. Still worth going. Water wasn’t blue as I hoped it would be but we were at the pool watching the activities. There are lots of activities going on. Enjoy!

The resort was clean, well kept. The room we were staying was a little out dated. The food was decent. A lot of options on food and things to do.

Carretera Cancun-Chetumal Km. 36.5 EDF A Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Moon Palace Nizuc - All Inclusive places you 8 mi (12.8 km) from Ventura Park Cancun and 12.2 mi (19.6 km) from Delfines Beach. This 709-room, 4.5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a golf course, and a marina.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:30 AM. Get your fill of Mexican cuisine for breakfast, or dinner at Caporales, one of 6 onsite restaurants, or enjoy the pool views at Arrecifes. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

Moon Palace Nizuc - All Inclusive's 709 air-conditioned rooms provide indoor private spa tubs, balconies, and iPod docks. 47-inch Smart TVs come with digital channels and Netflix, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free long-distance calls are also standard. Change of towels is available on request.


Property features

Moon Palace Nizuc - All Inclusive features a golf course, a marina, and a full-service spa. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and access to locker space. Other amenities at this all-inclusive hotel include 2 outdoor pools, a children's pool, and a 24-hour fitness center.

Room options

Governador Suite, Flex cancellation options

1 King Bed and 1 Double Sofa Bed | Sleeps 2

Family Room, 2 Bedrooms, Kids & Teens Free + Flex cancellation options

1 King Bed and 2 Double Beds | Sleeps 6

Superior Deluxe Ocean View, Kids & Teens Free + Flex cancellation options

1 King Bed | 2 Double Beds | Sleeps 4

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Moon Palace Nizuc - All Inclusive

Everyone (2) Family (1)
5
Everyone

By on Mar 11, 2020

Review comment responded on Mar 14, 2020

Thank you for your kind review, we hope to be able to welcome you once again in the near future.

5
Family with small children

We booked Nizuc, but were upgraded to The Grand due to a concert weekend at the resort. It was nice to have the live music, Having access to all 3 resorts was great! The Room was very comfortable, restaurants were great, and there was always a golf cart available to hitch a ride wherever you wanted to go.

By , from Nevada on Mar 6, 2020

Review comment responded on Mar 14, 2020

Dear Kim, Thank you for your recent review on Expedia. We hope that in the future you will give us another opportunity to host you once again and provide you with a unique and personal service that Moon Palace Cancun is known for providing. Cordially,

5
Family

Amazing food and drinks! The staff was wonderful and we will definitely go back!

By , from Amelia, VA on Feb 15, 2020

Review comment responded on Feb 17, 2020

Dear Jessica, Thank you so much for your preference! It is a pleasure to exceed your expectations and to make you feel pampered. We remain at your service and look forward to welcoming you soon. Kind regards,

5
Everyone

By on Aug 25, 2019

5
Friends

Service was great, food as well. The 1500 credit was very very limited. You can only choose from selected items. Tours are NOT included. We did the all day catamaran to Isla Mujeres. Staff and captain were so wonderful. They do have different activities for you to do. Snorkeling was 30 mins that could have been longer but still fun. So overall it was great but if you are excited over 1500 credits don’t be. Still worth going. Water wasn’t blue as I hoped it would be but we were at the pool watching the activities. There are lots of activities going on. Enjoy!

By , from Texas on Aug 4, 2019

3
Family with small children

The resort was clean, well kept. The room we were staying was a little out dated. The food was decent. A lot of options on food and things to do.

By on Apr 16, 2019

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