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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Luxury property on the beach, with 13 outdoor pools

Choose dates to view prices

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Exterior
Property video
Exterior
Down comforters, pillowtop beds, in-room safe, desk
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500
  • Place, Maya Museum of Cancun
    ‪3 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, Delfines Beach
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Down comforters, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony, Ocean View

9.2 out of 10
Wonderful
(60 reviews)
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed
  • Ocean view

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

View from room

Premium Ocean View Suite - 1 King 2 Murphy Beds

8.6 out of 10
Excellent
(14 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Ocean view

View all photos for Enclave Beachfront Room - King Bed - Terrace

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - King Bed - Terrace

7.4 out of 10
Good
(6 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Beach view

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

10.0 out of 10
Exceptional
(3 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Beach view

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Down comforters, pillowtop beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave)

9.8 out of 10
Exceptional
(6 reviews)
  • 1130 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Beach view

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

9.0 out of 10
Wonderful
(2 reviews)
  • 1620 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed
  • Beach view

View all photos for Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

Down comforters, pillowtop beds, in-room safe, desk

Suite, Multiple Beds, Beachfront (Enclave, Plunge Pool)

10.0 out of 10
Exceptional
(3 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Beach view

View all photos for Suite, 1 Bedroom, Patio (Pool)

View from room

Suite, 1 Bedroom, Patio (Pool)

9.2 out of 10
Wonderful
(9 reviews)
  • 1130 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

  • 1620 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed
  • Beach view

View all photos for Ocean View Accessible Suite - RI Shower

Down comforters, pillowtop beds, in-room safe, desk

Ocean View Accessible Suite - RI Shower

9.0 out of 10
Wonderful
(2 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

View from room

Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • 1620 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Twin Beds
  • Ocean view

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area | Smart TV, foosball

Enclave Honeymoon Suite - King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 1130 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Beach view

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Down comforters, pillowtop beds, in-room safe, desk

Honeymoon Suite - King Bed

  • 1130 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy | Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

  • 1620 sq ft
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed
  • Beach view

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

9.2 out of 10
Wonderful
(79 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds
  • Ocean view

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

View from room

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

8.6 out of 10
Excellent
(83 reviews)
  • 560 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Ocean view

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Down comforters, pillowtop beds, in-room safe, desk

Enclave Beachfront Room - 2 Queen - Balcony

9.0 out of 10
Wonderful
(32 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Beach view

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

8.8 out of 10
Excellent
(9 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Beach view

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor) | Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

8.0 out of 10
Very good
(5 reviews)
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Beach view

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds | Down comforters, pillowtop beds, in-room safe, desk

Pool and Patio View Room - 2 Queen Beds

8.4 out of 10
Very good
(18 reviews)
  • 441 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

View from room

Room, 2 Queen Beds, Ocean View (Mobility)

8.4 out of 10
Very good
(11 reviews)
  • 441 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Ocean view

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

9.4 out of 10
Exceptional
(15 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed
  • Resort view

View all photos for Resort View Room - 2 Queen Beds

View from room

Resort View Room - 2 Queen Beds

9.0 out of 10
Wonderful
(30 reviews)
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Resort view

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of Iberostar Cancun Golf Course, Hilton Cancun Mar Caribe All-Inclusive Resort is within 2 miles (3 km) of other popular sights such as Delfines Beach. This 540-room, 4.5-star property welcomes business and leisure travelers with 13 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Maya Museum of Cancun - 3 min walk - 0.2 miles
  • Iberostar Cancun Golf Course - 5 min walk - 0.3 miles
  • Oasis Arena - 13 min walk - 0.7 miles
  • Delfines Beach - 14 min walk - 0.8 miles
  • Aquaworld - 19 min walk - 1.0 mile

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Bahia Rodizzio - ‬6 min walk
  • ‪Piña Colada - ‬6 min walk
  • ‪Flama - ‬3 min walk
  • ‪Playa - Beach - ‬3 min walk
  • ‪Light House - ‬16 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

Luxury property on the beach, with 13 outdoor pools
Guests of Hilton Cancun Mar Caribe All-Inclusive Resort have access to a full-service spa, 13 outdoor pools, and a children's pool. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available on request) for USD 25 per person roundtrip. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and luggage storage. Other amenities at this beach property include a 24-hour gym, a sauna, and a rooftop terrace.
Smart TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Other amenities include coffee makers, safes, and desks.
13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 7:00 PM at scheduled times and on request
  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • 4 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • La Luce
  • Maxal
  • Noriku
  • Seasalt
  • Vela

Things to do

  • 13 outdoor pools
  • 24-hour gym
  • Air hockey
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 13 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Mini-fridge
  • Playground
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 500

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 80 per pet, per stay
  • Dogs only
  • 2 total (50 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 17 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • A damage deposit of USD 300 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 25 per person (roundtrip)
  • Airport shuttle fee per child: USD 25 (roundtrip), (up to 15 years old)
  • Pet fee: USD 80 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 500 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number ORC180608L73

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Can I book all-inclusive rate plans at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort has all inclusive rates that come with all meals included. Activities include water fitness classes and theme parties.

How much does it cost to stay at Hilton Cancun Mar Caribe All-Inclusive Resort?

As of Jan 28, 2026, prices found for a 1-night stay for 2 adults at Hilton Cancun Mar Caribe All-Inclusive Resort on Feb 9, 2026 start from $514.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Hilton Cancun Mar Caribe All-Inclusive Resort offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

What's there to see near Hilton Cancun Mar Caribe All-Inclusive Resort?

This property is situated in Zona Hotelera, just steps from Maya Museum of Cancun, and within a 10-minute walk of Iberostar Cancun Golf Course and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Delfines Beach within a short drive.

Is there parking available at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is there a spa at Hilton Cancun Mar Caribe All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include sports massages, prenatal massages, and body wraps.

Does Hilton Cancun Mar Caribe All-Inclusive Resort feature a casino on the premises?

No, Hilton Cancun Mar Caribe All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Hilton Cancun Mar Caribe All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 13 outdoor pools.

Is Hilton Cancun Mar Caribe All-Inclusive Resort good for couples?

This beachfront all-inclusive property offers many amenities for couples such as a beach bar and 13 outdoor pools with some guestrooms featuring private pools.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a hot tub?

Yes, this all-inclusive property offers private outdoor spa tubs in some guestrooms.

Does Hilton Cancun Mar Caribe All-Inclusive Resort feature a restaurant that includes a breakfast menu?

Yes, Hilton Cancun Mar Caribe All-Inclusive Resort has 8 restaurants, and serves breakfast for a surcharge.

Will Hilton Cancun Mar Caribe All-Inclusive Resort allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hilton Cancun Mar Caribe All-Inclusive Resort for a fee of USD 80 per pet, per stay.

Are there connecting rooms at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

How close is the airport from Hilton Cancun Mar Caribe All-Inclusive Resort?

The closest major airport to Hilton Cancun Mar Caribe All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 10.1 mi away (19 minutes by car).

Can I book a room with a balcony at Hilton Cancun Mar Caribe All-Inclusive Resort?

Yes, some guestrooms at this all-inclusive property offer either a furnished balcony or a furnished patio where guests can enjoy ocean or pool views.

Does Hilton Cancun Mar Caribe All-Inclusive Resort have a wedding venue on site?

There are wedding services available at Hilton Cancun Mar Caribe All-Inclusive Resort if that's in your vacation plans.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 2223 out of 3693 reviews
Rating 8 - Good. 775 out of 3693 reviews
Rating 6 - Okay. 390 out of 3693 reviews
Rating 4 - Poor. 160 out of 3693 reviews
Rating 2 - Terrible. 145 out of 3693 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

CHRISTOPHER T

Liked: Cleanliness, amenities, property conditions & facilities
Front desk help was very nice and helpful. In house restaurants wonderful as well.
Stayed 6 nights in Jan 2026

10/10 Excellent

Suket

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great and super helpful staff. Spotless cleaning and amazing experience overall.
Stayed 5 nights in Nov 2025

10/10 Excellent

Arturo

Stayed 4 nights in Nov 2025

2/10 Terrible

Cesar

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
IVE BEEN TO CANCUN TOO MANY TIMES AND THIS IS THE FIRST TIME A HOTEL CHARGE ME DOUBLE AND CALLING TOO MANY TIMES AND SENDING EMAILS AND THEY DIDNT DO ANYTHING. FRONT DESK SUCKS , EVERYBODY ELSE SUPER NICE .
Stayed 6 nights in Oct 2025

2/10 Terrible

tony

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible customer service unbelievable, after my daugter seen by doctor ambulance took her to hospital i was hostage at doctors until i paid doctors fee i told them to charge our room but they said doctor wouldn't accept it. They brought someone from customer service to translate what a awful humiliating doctor who know if he was a doctor or no but not an ethical one awful awful
Stayed 7 nights in Nov 2025

10/10 Excellent

Joy Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Mahmoud

Stayed 4 nights in Oct 2025

10/10 Excellent

LU PING

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Despite the odor from bathroom from time to time and less food selection than Riu, all others are perfectly good.
Stayed 7 nights in Oct 2025

10/10 Excellent

Anatoliy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

8/10 Good

Jesus

Stayed 4 nights in Oct 2025

10/10 Excellent

Amelita Hermosa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are very friendly and welcoming, room is very clean and room service is great. There was just a wait during the check in because it was busy but it was okay. Lots of food and drinks! We also love the food in Noriku Restaurant.
Stayed 4 nights in Oct 2025

10/10 Excellent

Mariela

Stayed 4 nights in Oct 2025

10/10 Excellent

Hadeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property
Stayed 5 nights in Aug 2025

10/10 Excellent

Marjuri Liliana Ochoa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC kept the room cool which was excellent , the weather was beautiful and view to the beach was amazing . I loved my stay and will be coming back here!
Stayed 3 nights in Oct 2025

8/10 Good

JENNIFER T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Aug 2025

10/10 Excellent

Arnulfo

Stayed 3 nights in Oct 2025

2/10 Terrible

Tania

Traveled with family
Disliked: Staff & service, amenities
I never leave reviews but definitely had to leave one here since I tried to discuss it with management who lied that they will reach out for 3 days and never did. Customer service is horrible despite being Hilton gold member. The staff make up stuff and can't rely on them. The management is nonexistent. Drinks are all watered down and can't taste any alcohol. Will never recommend this property, it should not even be part of hilton properties. Some of the staff are very rude and entitled/lazy. The person at the door when we were asking for taxi tried to rip us off and was going to charge us $80 one way to airport but when we told him we are getting uber instead, he told us to cancel uber and he will match the price with the taxi he has. this is absolutely not what we paid for to be in this property. They also don't have any room decorations or celebrations for birthday that is complimentary which even the cheaper hotels do. This stay was horrible. Only positive thing was property was clean.
Stayed 3 nights in Oct 2025

10/10 Excellent

Jonna Zaugg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The smoking area was out in the parking lot which was a long walk from the beach and my room. There were different experiences that other people had with the concierge.
Stayed 6 nights in Oct 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Food options has too much pork combination
Stayed 4 nights in Oct 2025

10/10 Excellent

GENET ZENEBE

Liked: Cleanliness, staff & service, property conditions & facilities
Our experience in general was excellent. The hotel has spectacular ocean view, plenty of food choices, and friendly staff except Maxal restaurant. We had a small mashup but the night manager and the staff were managed it well and they were very nice and cooperative
Stayed 5 nights in Oct 2025

10/10 Excellent

Tyffany

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for an AI. Staff were amazing.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ho Yin

Stayed 4 nights in Oct 2025

10/10 Excellent

Shawndel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time
Stayed 3 nights in Oct 2025

10/10 Excellent

Blanca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort had the best staff and entertainment group. The restaurants were great and the buffet had endless food options. Overall it was a great family resort.
Stayed 6 nights in Jul 2025

10/10 Excellent

Melissa, Homestead

Liked: Cleanliness
Lovely room
Stayed 5 nights in Aug 2025

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