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Occidental Tucancún All Inclusive

3.5 out of 5.0

Recent guest reviews

The food choices were not that good and 3 of my friends "lost" their phones and one lost his wallet.

Loved the beach front view but the hotel itself definitely needs an upgrade. The rooms have great views as far as 5th floor open beach front view, but the room decor was very outdated and old! They need to modernize their rooms and make it match the view. Food overall wasn't AMAZING just ok. The whole staff however was amazing, such great services and friendly staff. If your okay with beach front view nice pool and okay room, for the price this is your place.

the hotel overall need an update, also food is good but it can also be improve to have a bigger selection, snack are routated every other day it can be better. drinks are okay. premises need abit of a make up here n there. for family and coupple that want to getaway is great.

Spent 5 days here with my husband and our friends. Great location, right on the beach, rooms were in great shape and CLEAN! Food was average...there was always a selection but nothing fancy. We did not reserve for one of the restaurants but ate at the buffet. Drinks were good..swim up bar had the best drinks:) I wanted a relaxing vacation on the beach and that's what I got. Overall I would book and stay here again.

Excellent customer service; phenomenal food and drinks. Had a wonderful time with our family. Would definitely recommend and return. Thank you Occidental Tucancun for a fabulous vacation!

Horrible flight in and out. But the resort and the staff made it well worth it.

In our travel party there were three of us in our upper 20's and it was perfect for us. It was right on the beach and had multiple pools to choose from. They had an adult only pool as well as a two kid friendly pools. The employees were super helpful and friendly. There's not much wrong with this hotel for the deals you can get.

Great pools and beach area. Good bar service, except when they ran out of chocolate syrup for my mud slides...you'd think that after 2 days someone would go by some. Very friendly Food was not very good - basic cafeteria type and bland.

We went for 4 nights, weather was perfect. Everything was lovely.

Sales ppl make us lose an entire day and was so much insisting that we end up buying one of their programs , is like u cant say not to then the pressure is so high for everyone that is impossible to get off they hand with a simple no!!!

Need a bigger selection for each meal. There wasn't much for a picky person to chose from.

Great hotel! The staff are very friendly and attentive. I paid for the cheapest room and got a huge room with a balcony and ocean view. The food was ok but they have different restaurants that you can choose from. All inclusive all day, they have bars at the pools and they can make any drinks you want which are really good.

I originally booked for 5 night but when I arrived they wanted to charge additional for my husband so I decided to just stay one night and they had charged me for the entire 5 night stay . It's over 3 weeks and still waiting for my $ back that they charged . Orbitz was very nice to help me contact them but the hotel was not accommodating and but us on hold for over 2 hours .

I don't recommend this hotel, even though they have 4 restaurants on site, they offer the same food every day, they don't have variety at all. They want to over charge for everything, I make my reservation through a third party and they didn't want to honor my price, they want to charge me extra for my son even though I had paid already. If you go to this hotel is would pay attention to the fees. I wouldn't recommend this hotel to anyone, they have clean rooms but that's the only thing. No good food, no fun activities, everything repeatedly so if you go for 5 days or more you will get tired of having the same breakfast, lunch and dinner every single day.

It was a fun experience but the hotel not was what we expect.

The best part of this whole resort is the beach!!! The most beautiful turquoise water I've ever seen. And the even better part of it is not so many people. I was surprised how many people would prefer chloride-filled pool over clean and clear beach. My room was pretty worn out, but the bed was comfortable. Excellent housekeeping services. Good quality toiletries. Front desk mostly friendly. The Italian and Seafood restaurants are good with quick service unlike the Mexican restaurant. It took them 15 min to get me a glass of water. Forget about the rest. The breakfast at La Claroboya was good quality as well as lunch in the main buffet place (I forgot it's name). The bar service was also good. Very entertaining bartenders :))

First time in Cancun - loved it! We up-graded to the ocean view suite club platinum, highly recommend. Could not have been any closer to the beach and well worth the extra cost. Our room was very clean and up dated. We slept very comfortably every night. The whole resort was well maintained and very clean. The food at the buffet and all 3 restaurants was delicious. Great variety at all. The staff were always very courteous and helpful. Did not have one bad experience. We stayed there for a week and were sad to leave. There are a lot of stairs, but this was our main source of exercise, so we didn't mind!

Loved the resort! The staff was friendly and the location is prime.

It wasn't a pleasant experience, there's not enough staff working at this hotel to accommodate all the guest staying. We arrived early, they were nice to let us check in BUT our room wasn't ready till after 3pm. On a different day our room wasn't clean till 6:30pm and only because we complaint 2 times. Wi-fi should be a MUST complementary service to their guest.

The overall experience was OK but I think it could have been better; we stayed at a villa (suite with two rooms and two separate bathrooms), which was nica and spacious but they decided to "fix" the air conditioning while we were there... Not so nice. Also, a staff person decided to come in after knocking and not getting a response to ask if we spoke English or Spanish... Not so nice either. I enjoyed their Ixtapa location a lot more.

Avda. Kukulcan, km. 13,5. Lote 24 Cancun QROO

Located in Avenida Kukulkan within a short walk of La Isla Shopping Mall, Occidental Tucancún All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 332-room, 3.5-star resort welcomes guests with 3 outdoor pools, 4 restaurants, and free self parking. It's on the beach and also a short walk from Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to noon. There are multiple options for onsite dining with 4 restaurants, including México Lindo, which specializes in Mexican cuisine. At the end of the day, relax with a drink at the bar/lounge.


Rooms

Occidental Tucancún All Inclusive's 332 rooms are air-conditioned and provide free minibar items, coffee makers, and free bottled water. Guests can expect to find WiFi and LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

Guests of Occidental Tucancún All Inclusive enjoy 3 outdoor pools, a children's pool, and a health club. Free parking is available if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive resort include an outdoor tennis court, WiFi in public areas, and a meeting room.

Room options

Double Room, Oceanfront

Full 2 | King 1 | Sleeps 4

Family Room (Vista Mar Premium Level)

King 1 | Sleeps 6

Double Room (Vista Mar Premium Level)

King 1 | Twin 2 | Sleeps 4

Suite (Vista Mar Premium Level)

King 1 | Sleeps 3

Guest reviews for Occidental Tucancún All Inclusive

Everyone (21) Couples (112) Business (2) Students (1) Family (70) Other (16) Friends (69)
2

not what we expected

Students

The food choices were not that good and 3 of my friends "lost" their phones and one lost his wallet.

By on Mar 26, 2017

3

nice hotel on beach

Everyone

Loved the beach front view but the hotel itself definitely needs an upgrade. The rooms have great views as far as 5th floor open beach front view, but the room decor was very outdated and old! They need to modernize their rooms and make it match the view. Food overall wasn't AMAZING just ok. The whole staff however was amazing, such great services and friendly staff. If your okay with beach front view nice pool and okay room, for the price this is your place.

By , from V on Mar 23, 2017

Review comment responded on Mar 25, 2017

Dear cher: We thank you for your kind comments on this website, be sure that they will be taken into account, all in order to remain your preference. Receive a cordial greeting.

4

the hotel overall is okay, its average.

Everyone

the hotel overall need an update, also food is good but it can also be improve to have a bigger selection, snack are routated every other day it can be better. drinks are okay. premises need abit of a make up here n there. for family and coupple that want to getaway is great.

By , from ct on Mar 22, 2017

Review comment responded on Mar 24, 2017

Dear dee203: We wish to thank you for your kind comments on this website, have the full confidence that they will be taken into account, all in order to continue counting with your preference.

4

great value

Everyone

Spent 5 days here with my husband and our friends. Great location, right on the beach, rooms were in great shape and CLEAN! Food was average...there was always a selection but nothing fancy. We did not reserve for one of the restaurants but ate at the buffet. Drinks were good..swim up bar had the best drinks:) I wanted a relaxing vacation on the beach and that's what I got. Overall I would book and stay here again.

By , from Western NY on Mar 14, 2017

Review comment responded on Mar 16, 2017

Dear Patty: We would like to thank you for your kind comments on this website and hope to see you again on your next visit to Cancun. Yours sincerely,

5

family centered all inclusive resort on the beach

Everyone

Excellent customer service; phenomenal food and drinks. Had a wonderful time with our family. Would definitely recommend and return. Thank you Occidental Tucancun for a fabulous vacation!

By , from Illinois on Mar 14, 2017

Review comment responded on Mar 16, 2017

Dear Cathy: We want to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun. Yours sincerely,

5

friendliest staff i have ever met

Everyone

Horrible flight in and out. But the resort and the staff made it well worth it.

By on Mar 11, 2017

Review comment responded on Mar 13, 2017

We would like to thank you for your kind comments on this website, we hope to give you the opportunity to receive you on your next visit to Cancun.

4

great hotel on the beach

Everyone

In our travel party there were three of us in our upper 20's and it was perfect for us. It was right on the beach and had multiple pools to choose from. They had an adult only pool as well as a two kid friendly pools. The employees were super helpful and friendly. There's not much wrong with this hotel for the deals you can get.

By , from Madison, Wisconsin on Mar 6, 2017

Review comment responded on Mar 8, 2017

Dear Brianna: We wish to thank you for your kind comments on this website, have the full confidence that they will be taken into account, all in order to remain your preference.

3

pros and cons

Everyone

Great pools and beach area. Good bar service, except when they ran out of chocolate syrup for my mud slides...you'd think that after 2 days someone would go by some. Very friendly Food was not very good - basic cafeteria type and bland.

By , from illinois on Mar 3, 2017

Review comment responded on Mar 6, 2017

Dear Diane: We wish to thank you for your kind comments on this website, be assured that we will take them into account, all in order to remain your preference.

4

ocean front, king room

Everyone

We went for 4 nights, weather was perfect. Everything was lovely.

By on Feb 23, 2017

Review comment responded on Feb 25, 2017

Dear Kristen: We wish to thank you for your kind comments on this website, have the full confidence that they will all be taken into account in order to remain your preference. We hope to have the opportunity to welcome you on your next visit to Cancun.

5

pushi!!

Everyone

Sales ppl make us lose an entire day and was so much insisting that we end up buying one of their programs , is like u cant say not to then the pressure is so high for everyone that is impossible to get off they hand with a simple no!!!

By on Feb 4, 2017

Review comment responded on Feb 7, 2017

We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun.