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Occidental Tucancún All Inclusive

3.5 out of 5.0

Occidental Tucancún All Inclusive

3.5 out of 5.0
Overview Reviews Amenities & Policies
Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO
1-844-663-2269
3.6
out of 5
Average Guest Review
See all 334 reviews
Room cleanliness 4.0
Service & staff 4.0
Room comfort 3.5
Hotel condition 3.5

This hotel is most popular for:

  • Couples
  • Family
  • Friends

Recent guest reviews

Clean comfortable room, very friendly staff and the spa was amazing.

The food was great, the pools and games were fun as was the shows. I would have perferred more than one wash cloth in the room.

The resort does not correspond to four stars. Food in both buffet for lunch and dinner is the same every day, poor quality. The quality of the food offered in the other two restaurants for which to make a reservation is even worse. The staff at the reception desk are not kind, with a gloomy face all the time.90 percent of hotel staff do not speak English. The only positive thing I can say is good work for waiters and bartenders .For the money we spent we expected much more. We will never visit this resort anymore.

Pool and beach were great and the staff were fiery helpful and friendly. The room was pretty basic and the food could have been better. Overall, I still enjoy my stay.

Beautiful hotel excellent view! The staff there was so friendly.

Went to this resort for a 50th Birthday experience this resort very nice clean and the beach is beautiful we had problems with the toilet leaking but was fixed right away the food was not that good compare to other resorts in Cancun including special dinner my wife was looking forward to Italian but it don not look appetizing so I don’t think will be coming back here. the staff was amazing especially our bartender Ismail

The staff was so attend and nice. The food was really good I will go back anytime. We had lots of fun .

The only great thing about this hotel was the fact that it was near the beach. The staff was horrible and absolutely disrespectful. We will definitely never return at this particular location.

Loved it all...except for the wifi but im sure theyre working on it.

hotel nice and close to beach. I have been this hotel 11 times. ,always get better

We had a great experience at this hotel! It was a last minute trip and we were very happy with our accommodations! This was a great time of year to go, no crowds, no lines, weather was perfect. For the price we paid, we were very pleased!

This hotel is great we stayed here 13 years ago for the first time and have came back . We love it the staff is great friendly and honest.

Staff and people are super nice and super respectful food is excellent entertainment is ok BUT the hotel is on Lowe end and very out dated not at all to standards I’ll give it 2 star the rooms are in need of repairs we woke up every morning by shutting doors it made horrable banging sound Not at all what is shown on pictures pool was horrable not up to our standards at all no wi-Fi nothing like its shown on pictures Will not go back

Flew into cancun for A 48 hr getaway. Desk staff couldnt find my reservation. Spoke with two staff members and the manager and were no help whatsover! There suggestion was to pay the $242 dollars again and once i was home i could can with orbitz a possible refund. This was after i showed proof of reservation on paper and email on phone. Reservation was nonrefundable! Made my 2 day vacation a mess. Its all fraudelant activity so theu can bill orbitz and bill the customer as well! My friends stay there and said the all inclusive was food terrible

The entire stay was great! The room was clean and spacious. The staff were courteous helpful. The restaurants were very good as well.

Our room was upgraded to a villa when we arrived and it was amazing!! The beach is beautiful and the staff was very friendly. The food is ok, it could be a little better and have more options. But I would stay here again and would recommend it to anyone!! The hotel was full but there was plenty of room at the bars, pools and beach. The nightly shows were amazing also!! Great place to stay, our family had a blast!!

I had excellent vacation Antonio the bartender was very friendly and helpful, The room was clean, food was excellent and staff was very friendly and courteous. close to shopping. Day time and night time entertainment was great. I would recommend this Hotel to my friends and family. The beach was beautiful.

We had a great time, and loved the ocean view and water.

Staff at Tucancún were amazing! Servers Filiberto and Mercedes made our breakfast our favorite meal of the day! Can’t say enough about the excellent service! The hotel was more we were expecting, can’t wait to go back! Thank you Occidental Tucancún for making of our getaway a great experience!!

Everyone was friendly and hotel room was very clean. The hotel provided us with a deal for tours which were amazing ! The food could be better but overall experience was great! Would definitely go back!

Avda. Kukulcan, km. 13,5. Lote 24 Cancun QROO

Hotel highlights

  • Walking distance to Cancun Interactive Aquarium
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Occidental Tucancún All Inclusive is adjacent to Luxury Avenue Shopping Mall and within a mile (2 km) of other popular sights like La Isla Shopping Mall. This 332-room, 3.5-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 4 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to noon. There are multiple options for onsite dining with 4 restaurants, including México Lindo, which specializes in Mexican cuisine. At the end of the day, relax with a drink at the bar/lounge.


Rooms

An LCD TV comes with cable channels, and guests can stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include free minibar items, a coffee maker, and free bottled water.


Property features

Guests of Occidental Tucancún All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with concierge services and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, an outdoor tennis court, and WiFi in public areas.

Room options

Double Room

King 1 | Full 2 | Sleeps 4
from $199

Suite Ocean Front Premium Level

King 1 | Full 2 | Sleeps 4

Double Oceanfront

King 1 | Full 2 | Sleeps 4

Family Ocean Front Premium Level

King 1 | Full 2 | Sleeps 6

Double Oceanfront- Single Occupancy

King 1 | Full 2 | Sleeps 1

Guest reviews for Occidental Tucancún All Inclusive

Everyone (60) Couples (114) Business (2) Students (1) Family (72) Other (16) Friends (69)
5
Everyone

Clean comfortable room, very friendly staff and the spa was amazing.

By on Jun 1, 2019

Review comment responded on Jun 1, 2019

Dear Guest: We want to thank you for your kind comments and we hope to receive it again. Best regards,

5
Families

The food was great, the pools and games were fun as was the shows. I would have perferred more than one wash cloth in the room.

By on May 26, 2019

Review comment responded on May 27, 2019

Dear guest: We want to thank you for your kind comments and we hope to receive you on your next vacation. Best regards,

3
Partner Couples

The resort does not correspond to four stars. Food in both buffet for lunch and dinner is the same every day, poor quality. The quality of the food offered in the other two restaurants for which to make a reservation is even worse. The staff at the reception desk are not kind, with a gloomy face all the time.90 percent of hotel staff do not speak English. The only positive thing I can say is good work for waiters and bartenders .For the money we spent we expected much more. We will never visit this resort anymore.

By , from Atlanta,GA on May 7, 2019

Review comment responded on May 7, 2019

Dear Diana: We appreciate your time in sharing your comments about your stay, we greatly regret not having been able to meet your expectations, we will transmit your observations to the corresponding areas for follow-up. Best regards,

4
Everyone

Pool and beach were great and the staff were fiery helpful and friendly. The room was pretty basic and the food could have been better. Overall, I still enjoy my stay.

By on Mar 12, 2019

Review comment responded on Mar 13, 2019

Dear Guest: The vision of our clients is the key to complete the satisfaction of our guests, so we are very grateful for the time spent writing this comment. We hope to have the pleasure of receiving you again. Best regards,

5
Partner Couples

Beautiful hotel excellent view! The staff there was so friendly.

By on Mar 6, 2019

Review comment responded on Mar 6, 2019

Dear Guest: We wish to thank you for your kind comments on this website and we hope to receive it again. Best regards,

3
Everyone

Went to this resort for a 50th Birthday experience this resort very nice clean and the beach is beautiful we had problems with the toilet leaking but was fixed right away the food was not that good compare to other resorts in Cancun including special dinner my wife was looking forward to Italian but it don not look appetizing so I don’t think will be coming back here. the staff was amazing especially our bartender Ismail

By on Jan 19, 2019

Review comment responded on May 5, 2019

Dear Guest: Thank you very much for the time spent sharing your personal impressions about your stay at the hotel. We are always open to receiving your comments, as this allows us to continually improve the experience we create for our clients. We hope you will give us the opportunity to receive it again and be able to exceed your expectations. Best regards,

5
Everyone

The staff was so attend and nice. The food was really good I will go back anytime. We had lots of fun .

By on Jan 16, 2019

Review comment responded on Jan 21, 2019

Dear Guest: We want to thank you for your kind comments, we are pleased to know that we were able to fulfill your expectations and we hope to receive it again. Best regards,

1
Everyone

The only great thing about this hotel was the fact that it was near the beach. The staff was horrible and absolutely disrespectful. We will definitely never return at this particular location.

By on Jan 11, 2019

Review comment responded on Jan 11, 2019

Dear Mo: Although we sincerely regret to read that your stay at our hotel was below your expectations, we appreciate the time spent sharing this information about your experience. Best regards,

5
Everyone

Loved it all...except for the wifi but im sure theyre working on it.

By on Dec 31, 2018

Review comment responded on Jan 2, 2019

Dear Guest: We would like to thank you for choosing our hotel for your holidays and for the opinion you shared, we are happy to know about your stay. Best regards,

5
Everyone

hotel nice and close to beach. I have been this hotel 11 times. ,always get better

By on Dec 25, 2018

Review comment responded on Dec 26, 2018

Dear Guest: We would like to thank you for choosing the hotel for your holidays, it is always a pleasure to welcome back our most loyal guests year after year. Receive a cordial greeting from the entire Occidental Tucancun Team.

Occidental Tucancún All Inclusive

Avda. Kukulcan, km. 13,5. Lote 24, Cancun, QROO 77500