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Occidental Tucancún All Inclusive

3.5 out of 5.0

Recent guest reviews

We spent four nights. Enjoyed the beach and ocean views. Also ate at the Italian and Mexican restaurants. Went shopping at the mall Saw the Tequilla museum. Did not enjoy the sales talks. enjoyed the entertainment.

The hotel was very visually pleasing. From in the room to the views. The food was below average but we survived. Room service was the best food available. The buffet was even better than the "restaurants" in the hotel. The staff was choosy over who to serve based on who tips the most, and it took a while to get any services done. Sometimes we just didn't get what we ordered to the room at all. Will definitely be returning to Cancun but at a different hotel.

For the mony that I paid my vacations was real nice

The hotel was beautiful. There was 5 restaurants in the building. Buffets for breakfast lunch and dinner. Spa, gift shop. Plenty of activities throughout the day. Great view. Entertainment every night. 3 pools. Great expierience!

Staff is pleasent and helpful, food is good, facilities are in descent shape. The most unpleasent aspect of my stay was some of the other guest.

Customer service is definitely the best. I love that it had 4 restaurants. Keeps a variety of different food available. I loved the 3 different pools with a bar on each pool. What i did not like was that they did not have umbrellas at the beach. Or palm trees that work as an umbrella like the neighbor resort. But other than that it was perfect.

Overall the staff was incredibly friendly. We did have a conflict in our reservation through Orbitz which the hotel lobby staff was unwilling and a bit difficult to work with. But overall, still a good experience. Food was good for a buffet, but it was the same type of stuff every night, even when they changed themes, you really could not tell. But the food was pretty decent for a buffet style. Also, the orbitz website conflicts with the hotel website in terms of whats included, for example, wifi and non motarized water sports. The room was not anything special, but it didnt really matter because the hotel itself, outdoor pool area, and beach were amazing and well kept. Although a couple of hiccups, I would still recommend.

The food choices were not that good and 3 of my friends "lost" their phones and one lost his wallet.

Loved the beach front view but the hotel itself definitely needs an upgrade. The rooms have great views as far as 5th floor open beach front view, but the room decor was very outdated and old! They need to modernize their rooms and make it match the view. Food overall wasn't AMAZING just ok. The whole staff however was amazing, such great services and friendly staff. If your okay with beach front view nice pool and okay room, for the price this is your place.

the hotel overall need an update, also food is good but it can also be improve to have a bigger selection, snack are routated every other day it can be better. drinks are okay. premises need abit of a make up here n there. for family and coupple that want to getaway is great.

Spent 5 days here with my husband and our friends. Great location, right on the beach, rooms were in great shape and CLEAN! Food was average...there was always a selection but nothing fancy. We did not reserve for one of the restaurants but ate at the buffet. Drinks were good..swim up bar had the best drinks:) I wanted a relaxing vacation on the beach and that's what I got. Overall I would book and stay here again.

Excellent customer service; phenomenal food and drinks. Had a wonderful time with our family. Would definitely recommend and return. Thank you Occidental Tucancun for a fabulous vacation!

Horrible flight in and out. But the resort and the staff made it well worth it.

In our travel party there were three of us in our upper 20's and it was perfect for us. It was right on the beach and had multiple pools to choose from. They had an adult only pool as well as a two kid friendly pools. The employees were super helpful and friendly. There's not much wrong with this hotel for the deals you can get.

Great pools and beach area. Good bar service, except when they ran out of chocolate syrup for my mud slides...you'd think that after 2 days someone would go by some. Very friendly Food was not very good - basic cafeteria type and bland.

We went for 4 nights, weather was perfect. Everything was lovely.

Sales ppl make us lose an entire day and was so much insisting that we end up buying one of their programs , is like u cant say not to then the pressure is so high for everyone that is impossible to get off they hand with a simple no!!!

Need a bigger selection for each meal. There wasn't much for a picky person to chose from.

Great hotel! The staff are very friendly and attentive. I paid for the cheapest room and got a huge room with a balcony and ocean view. The food was ok but they have different restaurants that you can choose from. All inclusive all day, they have bars at the pools and they can make any drinks you want which are really good.

I originally booked for 5 night but when I arrived they wanted to charge additional for my husband so I decided to just stay one night and they had charged me for the entire 5 night stay . It's over 3 weeks and still waiting for my $ back that they charged . Orbitz was very nice to help me contact them but the hotel was not accommodating and but us on hold for over 2 hours .

Avda. Kukulcan, km. 13,5. Lote 24 Cancun QROO

Hotel highlights

  • Walking distance to La Isla Shopping Mall
  • Free buffet breakfast
  • Free parking
  • Onsite dining

Located in Avenida Kukulkan within a short walk of La Isla Shopping Mall, Occidental Tucancún All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 332-room, 3.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 4 restaurants. It's on the beach and also a short walk from Luxury Avenue Shopping Mall and Kukulcan Plaza Shopping Mall.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to noon. There are multiple options for onsite dining with 4 restaurants, including México Lindo, which specializes in Mexican cuisine. At the end of the day, relax with a drink at the bar/lounge.


Rooms

Occidental Tucancún All Inclusive's 332 rooms are air-conditioned and provide free minibar items, coffee makers, and free bottled water. Guests can expect to find WiFi and LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

Guests of Occidental Tucancún All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Free parking is available if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry and concierge services. Other amenities at this all-inclusive resort include a health club, an outdoor tennis court, and WiFi in public areas.

Room options

Double Room

Full 2 | King 1 | Sleeps 4

Family Room (Vista Mar Premium Level)

King 1 | Sleeps 6

Double Room (Vista Mar Premium Level)

King 1 | Twin 2 | Sleeps 4

Suite (Vista Mar Premium Level)

King 1 | Sleeps 3

Guest reviews for Occidental Tucancún All Inclusive

Everyone (28) Couples (112) Business (2) Students (1) Family (70) Other (16) Friends (69)
4

great ocean view, able to walk to the mall

Everyone

We spent four nights. Enjoyed the beach and ocean views. Also ate at the Italian and Mexican restaurants. Went shopping at the mall Saw the Tequilla museum. Did not enjoy the sales talks. enjoyed the entertainment.

By on Jun 4, 2017

Review comment responded on Jun 7, 2017

We want to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun. Yours sincerely,

3

beautiful views of the ocean from the balcony.

Everyone

The hotel was very visually pleasing. From in the room to the views. The food was below average but we survived. Room service was the best food available. The buffet was even better than the "restaurants" in the hotel. The staff was choosy over who to serve based on who tips the most, and it took a while to get any services done. Sometimes we just didn't get what we ordered to the room at all. Will definitely be returning to Cancun but at a different hotel.

By on Jun 2, 2017

Review comment responded on Jun 5, 2017

Dear Javier: We want to thank you for your kind comments, we apologize for the inconveniences you had with regard to the attention of our staff, for the Occidental team the service to our guests is the main thing no matter who they are or if they leave a tip or not. Rest assured that we will reinforce all standards of care so that it does not happen to future guests. We hope you will give us the opportunity to welcome you in the not too distant future. Yours sincerely,

4
Everyone

For the mony that I paid my vacations was real nice

By on May 28, 2017

Review comment responded on May 30, 2017

We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun. Yours sincerely,

5

everything you need to enjoy your stay!

Everyone

The hotel was beautiful. There was 5 restaurants in the building. Buffets for breakfast lunch and dinner. Spa, gift shop. Plenty of activities throughout the day. Great view. Entertainment every night. 3 pools. Great expierience!

By , from indiana on May 28, 2017

Review comment responded on May 30, 2017

Dear casey: We want to thank you for your kind comments on this website, we look forward to welcoming you on your next visit to Cancun. Yours sincerely,

3
Everyone

Staff is pleasent and helpful, food is good, facilities are in descent shape. The most unpleasent aspect of my stay was some of the other guest.

By on Apr 28, 2017

Review comment responded on May 2, 2017

We would like to thank you for your kind comments on this website and we look forward to welcoming you on your next visit to Cancun. Best Regards

4
Everyone

Customer service is definitely the best. I love that it had 4 restaurants. Keeps a variety of different food available. I loved the 3 different pools with a bar on each pool. What i did not like was that they did not have umbrellas at the beach. Or palm trees that work as an umbrella like the neighbor resort. But other than that it was perfect.

By on Mar 27, 2017

Review comment responded on Mar 29, 2017

We want to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun.

4

good hotel on the beach

Everyone

Overall the staff was incredibly friendly. We did have a conflict in our reservation through Orbitz which the hotel lobby staff was unwilling and a bit difficult to work with. But overall, still a good experience. Food was good for a buffet, but it was the same type of stuff every night, even when they changed themes, you really could not tell. But the food was pretty decent for a buffet style. Also, the orbitz website conflicts with the hotel website in terms of whats included, for example, wifi and non motarized water sports. The room was not anything special, but it didnt really matter because the hotel itself, outdoor pool area, and beach were amazing and well kept. Although a couple of hiccups, I would still recommend.

By , from CO on Mar 27, 2017

Review comment responded on Mar 29, 2017

Dear Steph: We want to thank you for your kind comments on this website, we hope to see you again on your next visit to Cancun.

2

not what we expected

Students

The food choices were not that good and 3 of my friends "lost" their phones and one lost his wallet.

By on Mar 26, 2017

Review comment responded on Mar 28, 2017

We regret not having met your high expectations, have the confidence that we will take into account your comments, all in order to continue to count on your preference. Yours sincerely,

3

nice hotel on beach

Everyone

Loved the beach front view but the hotel itself definitely needs an upgrade. The rooms have great views as far as 5th floor open beach front view, but the room decor was very outdated and old! They need to modernize their rooms and make it match the view. Food overall wasn't AMAZING just ok. The whole staff however was amazing, such great services and friendly staff. If your okay with beach front view nice pool and okay room, for the price this is your place.

By , from V on Mar 23, 2017

Review comment responded on Mar 25, 2017

Dear cher: We thank you for your kind comments on this website, be sure that they will be taken into account, all in order to remain your preference. Receive a cordial greeting.

4

the hotel overall is okay, its average.

Everyone

the hotel overall need an update, also food is good but it can also be improve to have a bigger selection, snack are routated every other day it can be better. drinks are okay. premises need abit of a make up here n there. for family and coupple that want to getaway is great.

By , from ct on Mar 22, 2017

Review comment responded on Mar 24, 2017

Dear dee203: We wish to thank you for your kind comments on this website, have the full confidence that they will be taken into account, all in order to continue counting with your preference.