Very nice overall, the staff was very friendly and helpful.
Nothing terrible I don’t recommend it to no one this resort is not worth . The food terrible, The beach area they don’t have umbrellas , there is no shade they are few palm trees but you have to pay $10 because they are only for club members, Only umbrellas they have are only by pool area, The entertainment very poor. In the morning for breakfast they don’t bring up at a buffet the bacon they keep it under the table.
There was only one working elevator during our week stay. Most of the staff was amazing! We only had problems with one restaurant and it’s staff. Food and drinks were great
They did not have free wyfi. They charged $12 per day or $45 per week.
We’re a family of 4 from Denver, Colorado and we have 3 year old and a 5 year old that travel to Mexico about 3 times a year. We’ve stayed at a lot of resorts over the last 5 years and this was by far our WORST experience. At check in they gave us the wrong room (it happens), but then they refused to give us the room we paid for (ocean front) because they were “sold out” and told us to come back the following day to be moved to the room we paid for (They never moved us to the correct room). As we got settled into our room, the AC didn’t work (we don’t mind that much bc we don’t really use it), however, none of the lights worked in the room and we had to call the front desk to fix the problem. We went to dinner and came back to a completely dark room as they never sent anyone to fix the problem and took them 2 more hours to get the power back on. That was day 1. Other issues: - Alcohol was extremely watered down (Jose Cuervo had almost no color to it) - Only 2 “specialty” restaurants which were very below average and need a reservation made in the morning - Beach was nice and in a good location, but they offered no umbrellas for any of the guests - One of my children spilled nail polish on the bed and the management charged me $75 for “damaged” room items (I’ve stayed at 100’s of hotels and have never been charged for something like that) - The condition of the hotel is extremely old and worn down. Our tower only had one elevator that serviced 8 floors.
The location was excellent. Staff took pride in maintaining the property. We enjoyed the mini fridge being replenished daily.
Too loud music at the pool area.food good.staff very nice
Staff was very helpful and polite. I want to give a special thanks to Dalida and Jairo who went an extra step in making us feel welcome. Our overall stay was magnificent and I look forward on returning soon.
The staff its amazing the property its outdated in comparison with other hotels. For the money you can spend a week relaxing and enjoying the beach but don't expect a spectacular hotel.
Located in Zona Hotelera, Occidental Tucancún All Inclusive is adjacent to Luxury Avenue Shopping Mall and within a mile (2 km) of other popular sights like La Isla Shopping Mall. This 332-room, 3.5-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to noon. Relish the Mexican cuisine at México Lindo, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service.
All 332 air-conditioned rooms provide free minibar items, coffee makers, and free bottled water. Guests can expect to find LCD TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.
Guests of Occidental Tucancún All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, a spa tub, and an outdoor tennis court.
Very nice overall, the staff was very friendly and helpful.
We want to thank you for your kind comments on this website and we hope to have the pleasure of receiving your visit again. Best regards,
We appreciate your kind assessment and we hope to have the great pleasure of receiving your visit again. Best regards,
Nothing terrible I don’t recommend it to no one this resort is not worth . The food terrible, The beach area they don’t have umbrellas , there is no shade they are few palm trees but you have to pay $10 because they are only for club members, Only umbrellas they have are only by pool area, The entertainment very poor. In the morning for breakfast they don’t bring up at a buffet the bacon they keep it under the table.
We sincerely regret that your stay was not what you expected. Your comments will be taken into account. Best regards,
We wish to thank you for your kind appreciation and hope to have the great pleasure of receiving your visit again. Best regards
We wish to add your kind assessment and hope to have the great pleasure of receiving your visit again. Best regards,
We appreciate your kind evaluation and hope to receive your visit again. Best regards,
There was only one working elevator during our week stay. Most of the staff was amazing! We only had problems with one restaurant and it’s staff. Food and drinks were great
Your important observations will be transmitted to the corresponding area for follow-up. Best regards
They did not have free wyfi. They charged $12 per day or $45 per week.
Your kind comments will be transmitted to the corresponding areas for your knowledge. We look forward to receiving you again.
We’re a family of 4 from Denver, Colorado and we have 3 year old and a 5 year old that travel to Mexico about 3 times a year. We’ve stayed at a lot of resorts over the last 5 years and this was by far our WORST experience. At check in they gave us the wrong room (it happens), but then they refused to give us the room we paid for (ocean front) because they were “sold out” and told us to come back the following day to be moved to the room we paid for (They never moved us to the correct room). As we got settled into our room, the AC didn’t work (we don’t mind that much bc we don’t really use it), however, none of the lights worked in the room and we had to call the front desk to fix the problem. We went to dinner and came back to a completely dark room as they never sent anyone to fix the problem and took them 2 more hours to get the power back on. That was day 1. Other issues: - Alcohol was extremely watered down (Jose Cuervo had almost no color to it) - Only 2 “specialty” restaurants which were very below average and need a reservation made in the morning - Beach was nice and in a good location, but they offered no umbrellas for any of the guests - One of my children spilled nail polish on the bed and the management charged me $75 for “damaged” room items (I’ve stayed at 100’s of hotels and have never been charged for something like that) - The condition of the hotel is extremely old and worn down. Our tower only had one elevator that serviced 8 floors.
We regret your disappointment in your stay with us, your comments will be transmitted to the corresponding areas for follow-up. We hope you had a good return home and receive our greetings.
We would like to thank you for your kind evaluation and we hope to have the great pleasure of receiving your visit again. Best regards