We had a mixed but ultimately positive stay at Finest Playa Mujeres. The first few days were disappointing — our room felt dated, the toilet leaked, and the in-room jacuzzi design wasn’t safe for toddlers. The kids' club was also poorly maintained, with dirty play areas and closed slides. Several meals were inconsistent: some fish dishes still had scales, and many restaurants had uneven quality.
However, the management handled our feedback exceptionally well. Guest Experience Manager Stephanie upgraded us to Finest Club access, and the Food & Beverage Manager met us personally, introducing the head chef who truly took care of us afterward. The improvement in food and service was noticeable.
On our last night, the team arranged a special dinner at Surf & Turf, where we could order from the adults-only Domma menu. The dishes were elegant with only minor flaws, and the broiled lobster was outstanding. The hotel also provided a complimentary airport transfer as compensation.
Overall, while the resort still needs stronger quality control and better maintenance, the staff’s genuine care and service recovery made a big difference. Their sincerity turned what started as a stressful trip into a much better experience.