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Recent guest reviews

The staff are super nice and accomodating! The only thing is we have the all inclusive and we always have late dinner schedule.I don’t know why.I was told they have less capacity than normal but everyday they give us late dinner.Maybe because we paid for the all inclusive. So they dont accomodate early schedule.

Got home yesterday after spending 8 days here, had such an amazing time, love this place! Great venue during Covid, not crowded, social distancing throughout, all staff wears masks. Excellent and immediate service, spacious rooms with breathtaking views, just gorgeous and relaxing. Restaurants served the most delicious meals, didn't do all inclusive and it worked for us, inexpensive to dine. Remained on property except for hotels catamaran ride with snorkeling and golf cart rental; sooo much fun. Great for singles, couples and families...almost extended our stay, cannot wait to go back!!!

I had reserved according to the photos supplied by Orbitz, come to find out during my check in that they put me in a neighboring building Garza Blanca still under construction. The building was of a modern look, new and clean. I was not expecting this plus they put me right next to a second tower under construction. It was very loud, hammering, and construction cranes. Unable to rest during the day the construction activities started at 7:30-8am every day including Sunday, could not relax by the pool the beach front was filled of sea debris. I had wear ear plugs all day by the pool. I asked to be moved to a quiet area. The receptionist told me they were completed booked and was not able to help me. I basically had to beg and explain I suffer from migraine the noise from the construction site was aggravating. He called Villa del Palmar and mentioned they might be able to move me but I needed to wait until after 3pm. I was at this time frustrated and asked him if the construction goes on on Sunday. He mentioned since is Sunday only small operations at the construction site and that it should be quieter. I decided to stay in my current room, but was a mistake since the next day was as loud. I purchased the package thinking was going to stay at Villa del Palmar Beach Resort but that was not the case. Also besides the loud construction noise the music at the pool was constantly playing and loud. They might have done this to cover the construction noise, but just made it worse.

The staff was very friendly and helpful and the property was beautiful.

Unbelievably beautiful a bit pricey for amenities or food if you don’t do the all inclusive package.

Hotel great, but like other reviews, the police immediately outside resort pull visitors over, make you get out of car and demand cash. Been to Mexico several times, but this hotel is in middle of nowhere, police generally are great, but these police are Know to rob you until you pay, we had kids in the back seat, Scared to death, when police pulled us out of car 930am. You are basically trapped in hotel or robbed. Hotel is Very aware of the problem.

Was greeted warmly and check in was quick and efficient. The hotel overbooked when we were there and did not have our room anymore so they gave us a free upgraded room, which was absolutely amazing!! Probably the best hotel suite my husband and I have ever experienced. Overall great stay and would not hesitate to come back!

Everything was amazing except the food. Buffet meh but grill Stations great. Loved everything else especially the location of resort and layout

-very nice hotel -all inclusive package was definitely worth the money as room service was my best friend lol -zamas was the best restaurant on the property -the beach does have a lot of seaweed but they gave plenty pools to make up for it -staff is super courteous -january is a good month to travel here not hot at all 9.0 out of 10

The Hotel was beautiful. The room was clean. We expected more from the food. They water down or week there alcohol. We spent over $3000 on all inclusive and expected a whole lot more. One day me and my friends had over 11 drinks am we didn’t feel any of the alcohol. I am a very light drinker and if I have two drinks I feel the alcohol normally . The last day we ran into some people and they said that they had went to the sushi restaurant out and all five of them got sick. It was very sad we went to the Italian restaurant the food was amazing but they did not know how to cook pasta. Every dish we had that had with pasta so was undercooked. All the food there is very oversalted. We were there for their New Year’s eve party. We had asked previous to the party if we need reservations. They said no. We got there a New Year’s and they said they had no table for us? At the New Year’s Eve party it was so unorganized and scattered there were so many open tables. On countdown to the new year there clock stopped at 1.37. The band could not get the music going . It was just another let down at the hotel. They need to work on their food. They need to stop water down the alcohol. They need to get a better events and activity planner that helps their staff plan everything through a little better . I expect more when I spent over $3000 on a holiday. I have vacationed better hotels with better food and drinks for a lot less money.

The only thing we didn't like was that the water from the bathroom sink, it had a bad like smell and taste. Of course we use it just for washing the face and teeth but it was horrible. Apart from that, everything was very nice!

Terrible location very far from everything police check point right out front of hotel asking if we had ben drinking. room smelled of mildew and sewage chargds 10$ per day per device for wifi my jacket was stolen by staff hotel food was terrible Bland tasteless poor ingredients complete rip off for service recieved charging for any extras trying to pump a vip card down our throats to save 15% on in house purchases. Poor alcohol selection beers tasted terrible as if they were old outdated. I would never stay here again and would recommend to no one portrayed as a high end hotel but far from it stay away

Carretera Punta Sam Km. 5.2 Punta Sam QROO

Hotel highlights

  • Close to Mujeres Beach
  • Free in-room WiFi
  • Free valet parking
  • Onsite dining

Mujeres Beach is within a mile (2 km) of Villa del Palmar Cancun Luxury Beach Resort & Spa, and other popular attractions like Playa Mujeres Golf Club are within a few miles (5 km). This 415-room, 4.5-star resort has 5 outdoor pools along with a full-service spa and 6 restaurants.


Dining

There are multiple options for onsite dining with 6 restaurants, including La Casona, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 11:30 AM.


Rooms

The 415 rooms have an array of amenities, including balconies, ceiling fans, and safes. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Phones and ironing boards are also standard.


Property features

Guests of Villa del Palmar Cancun Luxury Beach Resort & Spa have access to a full-service spa, 5 outdoor pools, and a children's pool. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for USD 50 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this beach resort include a fitness center, a sauna, and a free kid's club.

Room options

Deluxe Garden View Non Refundable

1 King Bed | 2 Queen Beds | Sleeps 4

Free Upgrade Garza Blanca Cancun

1 King Bed | 2 Queen Beds | Sleeps 4

Two Bedroom Suite Ocean View

1 King Bed, 2 Queen Beds and 1 Twin Murphy Bed | 2 King Beds and 1 Twin Murphy Bed | Sleeps 6

One Bedroom Garden View Non Refundable

1 King Bed and 1 Twin Murphy Bed | Sleeps 4

Guest reviews for Villa del Palmar Cancun Luxury Beach Resort & Spa

Everyone (49) Couples (3) Business (1) Family (7)
5
Family

The staff are super nice and accomodating! The only thing is we have the all inclusive and we always have late dinner schedule.I don’t know why.I was told they have less capacity than normal but everyday they give us late dinner.Maybe because we paid for the all inclusive. So they dont accomodate early schedule.

By on Apr 1, 2021

Review comment responded on Apr 2, 2021

Dear guest, I appreciate the time you took to share your experience with us. I am very sorry that your recent visit didn’t go as expected. Your feedback is highly important to us. Without hesitation we will take into consideration your comments to improve our service and prevent a recurrence of such an event. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized. Kind regards, Juan Carlos Gonzalez General Manager

5
Family Friends

Got home yesterday after spending 8 days here, had such an amazing time, love this place! Great venue during Covid, not crowded, social distancing throughout, all staff wears masks. Excellent and immediate service, spacious rooms with breathtaking views, just gorgeous and relaxing. Restaurants served the most delicious meals, didn't do all inclusive and it worked for us, inexpensive to dine. Remained on property except for hotels catamaran ride with snorkeling and golf cart rental; sooo much fun. Great for singles, couples and families...almost extended our stay, cannot wait to go back!!!

By , from Elkins Park, PA on Aug 2, 2020

Review comment responded on Aug 3, 2020

Dear Sungoddess, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

2
Family

I had reserved according to the photos supplied by Orbitz, come to find out during my check in that they put me in a neighboring building Garza Blanca still under construction. The building was of a modern look, new and clean. I was not expecting this plus they put me right next to a second tower under construction. It was very loud, hammering, and construction cranes. Unable to rest during the day the construction activities started at 7:30-8am every day including Sunday, could not relax by the pool the beach front was filled of sea debris. I had wear ear plugs all day by the pool. I asked to be moved to a quiet area. The receptionist told me they were completed booked and was not able to help me. I basically had to beg and explain I suffer from migraine the noise from the construction site was aggravating. He called Villa del Palmar and mentioned they might be able to move me but I needed to wait until after 3pm. I was at this time frustrated and asked him if the construction goes on on Sunday. He mentioned since is Sunday only small operations at the construction site and that it should be quieter. I decided to stay in my current room, but was a mistake since the next day was as loud. I purchased the package thinking was going to stay at Villa del Palmar Beach Resort but that was not the case. Also besides the loud construction noise the music at the pool was constantly playing and loud. They might have done this to cover the construction noise, but just made it worse.

By on Mar 23, 2020

Review comment responded on Mar 23, 2020

Thank you very much Alejandro for the time you took to express your comments about your stay. I sincerely regret that your satisfaction was affected in general terms. It is important for us to identify opportunities for improvement in order to sustain our exceptional service. I would greatly appreciate you giving me the opportunity to address this matter with you directly so that you can share the details of your experience in order for us to work towards a solution. We would be honored to transform your negative experience into a memorable stay. Kind regards, Juan Carlos Gonzalez General Manager

5
Partner Couples

The staff was very friendly and helpful and the property was beautiful.

By , from Houston on Feb 26, 2020

Review comment responded on Feb 26, 2020

Dear Charlette, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

1
Everyone

By on Jan 20, 2020

Review comment responded on Jan 20, 2020

Thank you very much Mr/ Mrs for the time you took to express your comments about your stay. It is important for us to identify opportunities for improvement in order to sustain our exceptional service. I would greatly appreciate you giving me the opportunity to address this matter with you directly so that you can share the details of your experience in order for us to work towards a solution. We would be honored to transform your negative experience into a memorable stay. Kind regards, Juan Carlos Gonzalez General Manager

5
Everyone

By on Nov 5, 2019

Review comment responded on Nov 21, 2019

Estimado huesped, Gracias por darnos la oportunidad de recibirle en Villa del Palmar Cancun y por tomarse el tiempo de compartir su experiencia con nosotros. Me complace saber que ha tenido una experiencia inolvidable y que nuestro equipo ha hecho un gran trabajo cuidando cada detalle de su estancia. Sus comentarios nos inspiran a seguir haciendo posible la satisfacción de nuestros huéspedes. Será un honor para el equipo Villa del Palmar Cancun volver a atenderle en su próxima visita con la hospitalidad y calidez que nos caracteriza. Saludos cordiales, Juan Carlos Gonzalez Gerente General Villa del Palmar Cancun

5
Everyone

By on Aug 9, 2019

Review comment responded on Aug 9, 2019

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager

5
Everyone

By on Jun 28, 2019

Review comment responded on Jul 10, 2019

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

5
Everyone

By on Jun 1, 2019

Review comment responded on Jun 6, 2019

Dear Guest, Thank you for providing us the opportunity of hosting you at Villa del Palmar Cancun and for taking the time to share your experience with us. I am pleased to read that you had an unforgettable experience and that our team has done a great job taking care of every detail during your stay. Your comments inspire us to keep making our guests’ satisfaction possible. It will be an honor for Villa del Palmar Cancun to have you back and offer you our sincere hospitality on your next visit. Kind regards, Juan Carlos Gonzalez General Manager Villa del Palmar Cancun

4
Family

Unbelievably beautiful a bit pricey for amenities or food if you don’t do the all inclusive package.

By on May 6, 2019

Review comment responded on May 7, 2019

yes indeed amazingly beautiful we apreciate all the feed back and we will work on the prices to meet the standars, the resorts awaits youre next adventure.

Villa del Palmar Cancun Luxury Beach Resort & Spa

Carretera Punta Sam Km. 5.2, Punta Sam, QROO 77400
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