Hotel Riu Dunamar - All Inclusive

3.5 star property
Family-friendly beachfront location with 5 outdoor pools

Choose dates to view prices

Photo gallery for Hotel Riu Dunamar - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
Lobby
2 bedrooms, free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; Italian cuisine
6 bars/lounges, 2 swim-up bars, poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot Tub
  • Bar
  • Breakfast included
  • All inclusive

Explore the area

View in a map
Blvd. Costa Mujeres, Costa Mujeres, QROO, 77720
  • Place, Playa Mujeres Golf Club
    ‪7 min drive‬
  • Place, Mujeres Beach
    ‪10 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪12 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

Standard Double Room (E)

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (E)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room (L)

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (L)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Ocean View (L)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (L)

  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (L)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room (M)

8.0 out of 10
Very good
(21 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (M)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (M)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (M)

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room (U)

8.2 out of 10
Very good
(159 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (U)

8.0 out of 10
Very good
(25 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

9.0 out of 10
Wonderful
(32 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 1 King Bed

Suite (U)

10.0 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room (B2C-US)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Partial Ocean View (B2C-US)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 753 sq ft
  • Sleeps 5
  • 4 Twin Beds

Suite (B2C-US)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room Standard

7.0 out of 10
Good
(2 reviews)
  • 387 sq ft
  • Sleeps 4

Double Room Classic with Partial Sea View

  • 387 sq ft
  • Sleeps 4

Double Room Superior with Sea View

  • 387 sq ft
  • Sleeps 4

Family Room -5 guests- Classic

  • 753 sq ft
  • Sleeps 5

Standard Double Room, Oceanfront (U)

9.2 out of 10
Wonderful
(5 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room Superior with Sea View

  • 387 sq ft
  • Sleeps 4

Double Room Classic with Partial Sea View

  • 387 sq ft
  • Sleeps 4

Double Room Standard

  • 387 sq ft
  • Sleeps 4

Family Room -5 guests- Classic

  • 753 sq ft
  • Sleeps 5

Double Room Standard with Sea View

  • 387 sq ft
  • Sleeps 4

Double Room with Partial Sea View

  • 387 sq ft
  • Sleeps 4

Double Room Standard

  • 387 sq ft
  • Sleeps 4

Family Room -5 guests-

  • 753 sq ft
  • Sleeps 5

Standard Double Room, Oceanfront (B2C-US)

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Bedrooms (U)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room (C)

8.8 out of 10
Excellent
(5 reviews)
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Partial Ocean View (C)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (C)

  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

  • 753 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Suite (C)

  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, Connecting Rooms (C)

  • 388 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Double Room, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 4 Double Beds OR 2 King Beds

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Double Room, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room ( Kid Stay Free | C)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the neighborhood

Costa Mujeres

Hotel Riu Dunamar - All Inclusive is located within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. This 740-room, 3.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and a free water park.

What's nearby

  • Playa Mujeres Golf Club - 7 min drive - 4.2 miles
  • Mujeres Beach - 10 min drive - 5.1 miles
  • Punta Sam Ferry Terminal - 12 min drive - 6.6 miles
  • Punta Sam Beach - 12 min drive - 6.6 miles
  • El Meco Archaeological Site - 15 min drive - 8.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬4 min drive
  • ‪Grand Caribe - ‬4 min drive
  • ‪Kulinarium Riu Latino - ‬5 min drive
  • ‪Spaces Restaurant - ‬9 min walk
  • ‪Velvet - ‬5 min drive

About this property

Hotel Riu Dunamar - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Hotel Riu Dunamar - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. There's free parking and limo/town car service. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include free minibar items, balconies or patios, and ceiling fans. Housekeeping is available on request.
A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include facials and body treatments. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bamboo
  • Isla Mujeres
  • Kulinarium
  • Las Brasas
  • Pompeya

Things to do

  • 18-hole adjacent golf course
  • 5 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,378 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Facials
  • Hot tub
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Banquet hall
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
All-inclusive property Riu Dunamar All Inclusive Costa Mujeres
Costa Mujeres Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive All-inclusive property Costa Mujeres
Riu Dunamar All Inclusive All-inclusive property
Riu Dunamar All Inclusive Costa Mujeres
All-inclusive property Riu Dunamar All Inclusive
Riu Dunamar All Inclusive
Hotel Riu Dunamar - All Inclusive Costa Mujeres
Hotel Riu Dunamar - All Inclusive All-inclusive property

Frequently asked questions

Are there all-inclusive options at Hotel Riu Dunamar - All Inclusive?

Hotel Riu Dunamar - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons and live performances.

How much does it cost to stay at Hotel Riu Dunamar - All Inclusive?

As of Nov 28, 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Dunamar - All Inclusive on Dec 23, 2025 start from $218.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hotel Riu Dunamar - All Inclusive?

Hotel Riu Dunamar - All Inclusive provides free cancellation on certain room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Hotel Riu Dunamar - All Inclusive?

This property is located in Costa Mujeres, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Is parking available on site at Hotel Riu Dunamar - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property.

Is there a spa available at Hotel Riu Dunamar - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, body treatments, and facials.

Does Hotel Riu Dunamar - All Inclusive feature a casino at the property?

No, Hotel Riu Dunamar - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Dunamar - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools and a hot tub.

What do couples enjoy most about Hotel Riu Dunamar - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 5 outdoor pools, a poolside bar, and 5 restaurants.

Does Hotel Riu Dunamar - All Inclusive have a hot tub?

Yes, this all-inclusive property has a spa tub.

Does Hotel Riu Dunamar - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Dunamar - All Inclusive has 5 restaurants, and serves free buffet breakfast each morning.

Will Hotel Riu Dunamar - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Dunamar - All Inclusive.

Does Hotel Riu Dunamar - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

What is the closest airport to Hotel Riu Dunamar - All Inclusive?

The closest major airport to Hotel Riu Dunamar - All Inclusive is Cancun Intl. Airport (CUN), which is 22.2 mi away (50 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Dunamar - All Inclusive?

Yes, every guestroom at Hotel Riu Dunamar - All Inclusive comes with a balcony with some featuring ocean views.

Hotel Riu Dunamar - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 574 out of 1155 reviews
Rating 8 - Good. 293 out of 1155 reviews
Rating 6 - Okay. 165 out of 1155 reviews
Rating 4 - Poor. 61 out of 1155 reviews
Rating 2 - Terrible. 62 out of 1155 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lorena

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Terrible mosquito control terrible food selection and service horrible WiFi
Stayed 3 nights in Oct 2025

8/10 Good

Sasha

Liked: Cleanliness
Staff was not accommodating with transportation. Over charged me
Stayed 4 nights in Aug 2025

10/10 Excellent

Francisco

Stayed 5 nights in Jul 2025

10/10 Excellent

Lovelann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and the set up of the hotel
Stayed 4 nights in Aug 2025

2/10 Terrible

Hortencia

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Im a adult traveler, both adult pools were closed at the same time.. I brought my mom who was cencer so she needs specific foods. There was only the buffet and it did have many things she could est and when the buffet was closed it was even worse as there were only unhealthy snacks. The transportation recommended by the hotel is way more expensive than outside for the same distance. For an all inclusive in mexico the beer selection was super limited. And speciality restaurants only opened for dinner and were super full so it was hard to get a spot. Would not recommended what you get for the price.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jinisha Santy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this place.
Stayed 3 nights in Aug 2025

10/10 Excellent

Golda Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time staying at Riu Dunamar. We loved the amenities, esp the waterpark for kids. The food option was good too, nothing fancy but it was good enough for us. Eduardo at the front desk thank you for your remarkable service for helping my old parents move rooms closer to the elevator. To Sury and Eva at Isla Mujeres Dining, thank you for your superb service. Now we are curious trying out the Riu Palace hehe
Stayed 6 nights in Aug 2025

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

sivel

Stayed 5 nights in Jul 2025

6/10 Okay

Andreea

Liked: Staff & service
Stayed 3 nights in Jul 2025

8/10 Good

Dhavalkumar Sureshbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Nima

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice vacation
Stayed 5 nights in Aug 2025

10/10 Excellent

Olga Lidia De La

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing first time experience
Stayed 5 nights in Aug 2025

10/10 Excellent

Glenda

Stayed 5 nights in Jul 2025

8/10 Good

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but hot pools
Stayed 6 nights in Jul 2025

10/10 Excellent

Ignacio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean staff was amazing food was great had a great time with my family will be back
Stayed 5 nights in Jul 2025

2/10 Terrible

Alina, des plaines

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this resort! Traveled with my wife and we both got food poisoning! Management does not care and takes no responsibility. Luis at the front desk was especially rude and dismissive. The food is not being handled properly and the options are VERY limited. No single serve bottled water is being offered! The are NO bathrooms at the restaurants, you have to go in the lobby. We will not be returning.
Stayed 7 nights in Jul 2025

10/10 Excellent

Molly

Stayed 4 nights in Jul 2025

6/10 Okay

Laibel

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Limited food variety, but ok for the price and being an all inclusive Hotel I guess. Most of the servers looked and acted as if they didn’t want to be there. Only one good guy that earned well deserved tips throughout our stay. His name is Neto and works at the buffet for lunch and dinner time. One of the things that stood out the most was how rude and disrespectful the staff at the kids water park were. They will start letting you know( In a very pushy way) that the park is closing 40 min before closing time, which is 5pm. Then 20 min before 5 a staff member came and shut the shades on top of the lazy chairs we were seating at. No “excuse me” or manners at all. When we told him it was disrespectful, he brushed it off and said “it’s time to go, you people take too long”. We have a picture of the staff member we can provide.
Stayed 5 nights in Jul 2025

10/10 Excellent

Michael

Stayed 6 nights in May 2025

10/10 Excellent

Cristina

Liked: Cleanliness, amenities
My boyfriend and I had an amazing stay! 10/10 would recommend!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ana Paula De, Danbury

Stayed 4 nights in Jul 2025

10/10 Excellent

Kiana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 4 nights in Jul 2025

10/10 Excellent

Kimberly

Stayed 4 nights in Jul 2025