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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property
Adults-only hotel with 4 outdoor pools and a full-service spa
VIP Access

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Photo gallery for Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Bar (on property)
Property video
Beach
Beach
STAR Class Junior Suite Ocean View | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪7 min drive‬
  • Place, Mujeres Beach
    ‪9 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Directors Suite One Bedroom

View from room

Directors Suite One Bedroom

  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(43 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.0 out of 10
Very good
(6 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(25 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 581 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only places you 2.8 mi (4.5 km) from Playa Mujeres Golf Club. This 380-room, 4.5-star hotel has 4 outdoor pools along with a full-service spa and free breakfast.

What's nearby

  • Playa Mujeres Golf Club - 7 min drive - 3.0 miles
  • Mujeres Beach - 9 min drive - 3.9 miles
  • Punta Sam Ferry Terminal - 11 min drive - 5.8 miles
  • Punta Sam Beach - 11 min drive - 5.8 miles
  • El Meco Archaeological Site - 13 min drive - 7.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪Velvet - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Adults-only hotel with 4 outdoor pools and a full-service spa
Guests of Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have access to a full-service spa, 4 outdoor pools, and a 24-hour gym. If you drive, put free valet parking to good use. Front-desk staff can answer questions 24/7, and assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a conference center.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Furnished balconies or patios, iPod docks, and coffee makers are other standard amenities.
4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, PH Spa. The spa is open daily.

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  • All inclusive
  • Spa
8.4 out of 10, Very Good, 2,370 reviews
$305 nightly
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Feb 4 - Feb 5
Total with taxes and fees
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Sanitation services: MXN 33.94 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 003-007-003963/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive
Planet Hollywood Adult Scene Resort Spa All Inclusive
Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

Is free cancellation available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

As of Jan 19, 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only on Feb 1, 2026 start from $349.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

This hotel is located in Costa Mujeres, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Will I be able to park at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, valet parking and self parking are offered for free at the hotel.

Is there a spa at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

PH Spa is the name of the hotel's full-service spa available for guests to enjoy.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only include a casino at the property?

No, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Is Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only good for couples?

This adults-only hotel offers plenty of amenities for couples including 4 outdoor pools, a swim-up bar, and a restaurant.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have a hot tub?

No, but guests can enjoy a sauna at this hotel.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only serves free buffet breakfast at So Cal Gourmet Emporium each morning.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only allow pets to stay free of charge?

No, pets and service animals aren't allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

The closest major airport to Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is Cancun Intl. Airport (CUN), which is 21 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, every guestroom at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only comes with a furnished balcony with some featuring ocean or garden views.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 342 out of 695 reviews
Rating 8 - Good. 142 out of 695 reviews
Rating 6 - Okay. 87 out of 695 reviews
Rating 4 - Poor. 58 out of 695 reviews
Rating 2 - Terrible. 66 out of 695 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Merissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just came back from a week in October 2025. Resort and room were beautiful. Paid extra for the adults only and swim up room - definitely recommend. Nobody else was utilizing their swim up room so it felt like a private pool the entire trip. With the adults only section we also had a private breakfast restaurant which was amazing, we never had to eat at the buffet the whole trip between all the restaurants. Staff were all so friendly and attempted to remember you at the bars. Would absolutely go back again, I have been to Mexico a few times and this was the best resort and food I have ever had
Stayed 7 nights in Oct 2025

10/10 Excellent

DESMOND M, Bronx

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yum
Stayed 3 nights in Oct 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Katharine

Stayed 2 nights in Sep 2025

10/10 Excellent

CESAR, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
The swim up bar was very convenient and friendly
Stayed 2 nights in Sep 2025

8/10 Good

Monique, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had a great time here. The resort was clean and the staff was amazing. Everyone was so accommodating to us. We were there for our anniversary so they comped a few things for us and gave us specials on things. The food was pretty good. The all day buffet was decent. We only ate there for breakfast but they had a good variety of things. We made reservations at different restaurants every night for dinner. The steak house was our least favorite and the Brazilian restaurant was by far our favorite. The steak house wasn’t terrible but we just weren’t super impressed with it. My only complaint would be that it was very noisy late at night but I think that had a lot to do with where our room was. We weren’t far from the main area with the restaurants and entertainment area and we were also right next to an elevator on the main floor. When we went to bed early a couple of nights it would be very loud outside until late. Thankfully my husband and I are both sound sleepers so it didn’t affect us too much. Just more of an inconvenience than anything.
Stayed 5 nights in Sep 2025

6/10 Okay

Kim

Traveled with partner
Liked: Amenities
Very nice
Stayed 4 nights in Sep 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Sep 2025

6/10 Okay

Jorge

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities
You have to pay for certain drinks. If they run out of a certain spirit, they do not replenish it immediately. I had to wait two days for a simple Johnny Walker Red label to be restocked in the bar next to the lobby. In most locations near the pools, mineral water is not from a machine and refrigerated, but from warm, gasless bottles. Although the service and ambiance are good, you have to wait a long time for specialty foods and reserve well in advance, rather than being first-come, first-served and joining a waiting list, as in other hotels. Buffette is 5/10 with plenty of variations of zuccini. Very often, I have to wait in line to enter. Rooms with pools are very nice, but if you get two, even when they are continuous, they do not communicate through a door and have to either leave the room or go around the pool to visit your other room.
Stayed 4 nights in Jul 2025

10/10 Excellent

Peyton Riley

Stayed 7 nights in Aug 2025

2/10 Terrible

Regan

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
The unprofessionalism of this property started the moment we walked in. No one came to greet us so i walked over to the main lobby check in. After waiting in line i was then told to go to another line to wait to check in for STAR class members. Of all the things the "STAR" class upgrade was supposed to provide, we got a restocked fridge and that was it. Two days in a row they couldn't make a reservation for us. I had to call two days in a row just to get the room cleaned and changed sheets. Every where we went we were told "No" or had to pay even more for simple things. our group was laughing that their favorite word is "No". Even conversing with the staff was unenjoyable. Nobody seemed happy to take care of you and it was a hassle getting anything taken care of. I brought money to tip everywhere i went but by the end of any interaction, I felt like i didn't want to give money for mediocre service. The front lobby bar was the only area i was greeted a with a smile and great service. I have been to 7 other All-inclusive resorts in Mexico and this was by far the worst all around. I have never felt so ready to leave and wasted so much money.
Stayed 4 nights in Aug 2025

10/10 Excellent

Karen Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fabulous vacation. Will definitely book at Planet Hollywood again!
Stayed 7 nights in Aug 2025

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is amazing. It is the perfect size and when they say adult only section they mean it. You are nicely secluded and thw only.time you see children is when you have dinner unless toi are earing at one.of the asult only restaurants. We did Star Class and out butler was amazing Angel. He checked in every morning with a list of activites and where we would like to go to dinner. Definitely will be back
Stayed 7 nights in Aug 2025

10/10 Excellent

Veronica Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacaciones en familia

Hermoso hotel, quizás sería bueno un teatro techado y que pongan mas presentaciones de magia o musicales estilo Broadway
Stayed 3 nights in Aug 2025

8/10 Good

Neeraj

Traveled with family
Liked: Cleanliness, staff & service
Service at most bars were poor especially the beach bar.
Stayed 7 nights in Aug 2025

4/10 Poor

Angelica

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The overall resort is over priced for what you’re provided. Rooms are not clean, bed sheets and towels have visible stains. The food is less than average in the buffet, the restaurants where many people could not even get reservations were overrated. They seem to always have things out of stock at all bars. The menus for restaurants and bars via the app are incorrect as staff say they cannot make many things shown. When I first entered my room, there was an open pin on the washroom floor and a hole in one of the towels I picked up to shower with. I would not recommend any of their raw bar selections as I got sick after eating 1. I have diarrhea and committing for 2.5 days straight. The staff cater primarily to white Americans and actually have a preference of locals and those who speak Spanish. I had several occasions where staff, especially bar staff were rude and dismissive. One even telling me that the bar was closed on my second day there but serving other patrons who were white. For context, I am a brown Canadian. I found it odd that bars closed at 7 for the pools and then only in the main area until maybe midnight. The entertainment was lacking and the thought that I paid for an adults only vacation but was surrounded by families and children made no sense. The only adult area was 1 pool, 2 restaurants and my room. The building I was attached to even had families. The only positive was that I paid extra for a swim out room. I would not go back or recommend this resort.
Washroom floor with pin
Towel with hole in room right after checkin
Signature Signage
Adults only view
Stayed 5 nights in Aug 2025

10/10 Excellent

Tajbir Singh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia guides were amazing!
Stayed 5 nights in Jul 2025

10/10 Excellent

ArmandO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 4 nights in Aug 2025

10/10 Excellent

Jonathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, excellent vacation. It was me, my wife, our 18yr old and 21yr old. They said it was a great vacation, always something to do from games, to cinema movies, nightclub, lazy river, etc.. The resort is large and beautiful. The pools were great but get there early in the morning to reserve chairs. The daily entertainment by the adult pool can be improved to be more "adult centric" and the music can be improved by allowing requests so its not the same type of music that some people may not enjoy... keep it diverse. A few areas of improvement; how can the pool bar run out of Captain Morgan when its at other bars in the resort? You need to ensure its stocked for your customers. The other is the drinks, some bars do a good margarita and expresso martini (adult checkin bar) and others are terrible at making drinks (martini bar). The restaurants were great. The sunset strip steakhouse, gusto italian and asian were our favorites. The bartenders and adult scene pool workers were all excellent at helping us enjoy our stay. The star of our week was our Expedia rep, Mauricio. He helped us book restaurants during the week, get some issues fixed and was our go-to person. He deserves a raise!! You dont need star class when you have Mauricio! We were treated like VIPS!!!
Stayed 7 nights in Jul 2025

10/10 Excellent

DAI

Stayed 6 nights in Jul 2025

10/10 Excellent

Hank A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean areas, Nice staff, very accommodating. Plenty of eating and bars around resort. Nice pools.
Stayed 5 nights in Jul 2025

10/10 Excellent

Martin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent time
Stayed 5 nights in Jul 2025

6/10 Okay

Renee

Traveled with family
Only one place open for breakfast that did not need reservations.
Stayed 9 nights in Jul 2025

10/10 Excellent

Paramvir

Liked: Cleanliness, staff & service
Amazing food!
Stayed 4 nights in Jul 2025

4/10 Poor

Tynisha

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Food choices were limited. The bed was too soft. Need a firmer mattress. The shower had hot water once out of the 6 days I was there. The staff act like they couldn’t accommodate you. I asked for a can ginger ale four times and was given it twice with the comment “this is the last one”. Even the person who brings snacks act like he was doing a favor by giving me 2 bags of chips. Sometimes the staff at SolCal wouldn’t come back to the table to ask if we would like another drink even after calling them over. They act like you’re bothering them for doing their job. This was the worst service I’ve encountered and it was rampant in all areas of the resort including the pool area and I’ve traveled a lot. I would never stay here or recommend this resort, it sucked.
Stayed 6 nights in Jul 2025

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