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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

4.5 star property
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STAR Class Junior Suite Ocean View | Premium bedding, in-room safe, desk, laptop workspace
Beach

Reviews

8.0 out of 10
Very good

Popular amenities

  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

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Carretera a Punta Sam, SM006 MZA2 Lote 7, 08 Zona Coster Zona Continental, Costa Mujeres, QROO, 23028
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Room options

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View from room

Directors Suite One Bedroom

  • Garden view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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Premium bedding, in-room safe, desk, laptop workspace

Junior Suite

8.8 out of 10
Excellent
(44 reviews)
  • Garden view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Directors Suite One Bedroom

View from room

STAR Class Directors Suite One Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1227 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Junior Suite

View from room

STAR Class Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Junior Suite Swim Out

Terrace/patio

STAR Class Junior Suite Swim Out

8.4 out of 10
Very good
(7 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite Swim Out

Terrace/patio

Junior Suite Swim Out

8.0 out of 10
Very good
(27 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for STAR Class Junior Suite Ocean View

View from room

STAR Class Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Costa Mujeres

Located in Costa Mujeres Resort Strip, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is 2.8 mi (4.5 km) from Playa Mujeres Golf Club. This 380-room, 4.5-star property has 4 outdoor pools along with a full-service spa and free breakfast.

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Restaurante Grill - ‬8 min walk

About this property

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Guests of Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have access to a full-service spa, 4 outdoor pools, and a 24-hour gym. If you drive, put free valet parking to good use. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a conference center.
Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Furnished balconies or patios, iPod docks, and coffee makers are other standard amenities.
4 outdoor swimming pools are on site along with a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, PH Spa. The spa is open daily.

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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort
Costa Mujeres Resort Strip
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 1,004 reviews
$300 nightly
The price is $367
May 27 - May 28
Total with taxes and fees
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 24-hour health club
  • 4 outdoor pools
  • Full-service spa
  • Pilates classes
  • Sauna
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Front entrance ramp
  • No elevator
  • Portable bathtub seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 35.193 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 003-007-003963/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Planet Hollywood Adult Scene Cancun All Inclusive

Planet Hollywood Adult Scene Resort Spa All Inclusive

Planet Hollywood Adult Scene Cancun Resort Spa All Inclusive

Frequently asked questions

Is free cancellation available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only on May 27, 2026 start from $315, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

This property is situated in Costa Mujeres Resort Strip, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Is parking available on site at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

PH Spa is the name of the property's full-service spa available for guests to enjoy.

Are there luxury amenities available at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, guests can indulge in luxuries such as 4 outdoor pools, a restaurant, and a swim-up bar at this property.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only include a casino at the property?

No, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only doesn't have a casino.

Is there an indoor pool at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 7:00 PM.

Is Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only good for couples?

This adults-only property offers plenty of amenities for couples including a restaurant, 4 outdoor pools, and a swim-up bar.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have a hot tub?

No, but this property does have a sauna.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only serves free buffet breakfast at So Cal Gourmet Emporium each morning.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only allow pets to stay free of charge?

No, pets and service animals aren't allowed at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only.

Does Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only have connecting rooms available?

No, there aren't connecting guestrooms at this property.

Where is the closest airport to Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

The closest major airport to Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only is Cancun Intl. Airport (CUN), which is 21 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yes, every guestroom at Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only comes with a furnished balcony/patio and some offer ocean and garden views.

Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 384 out of 761 reviews
Rating 8 - Good. 155 out of 761 reviews
Rating 6 - Okay. 92 out of 761 reviews
Rating 4 - Poor. 63 out of 761 reviews
Rating 2 - Terrible. 67 out of 761 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Roger J

Traveled with group
Liked: Cleanliness, amenities
Property was in good condition, food was fantastic, entertainment was plentiful! Drinks were great, service was mostly good, but felt like alot of the "check-in's" were just upsell opportunities. Not having water the last 2 days and no hot water multiple days put a damper to it.
Stayed 7 nights in Feb 2026

4/10 Poor

Cynthia, Navarre

Traveled with partner
We had two of our 4 day stay where we had NO hot water. So cold showers on vacation. I am ver frustrated about paying for something we didn’t receive. Dana and David our Expedia concierge’s were good and helped a lot. I asked the hotel to help with resolving my concerns because I paid for something we didn’t get. He said Expedia had to refund not the hotel. Someone owes me a refund as 4 cold showers was very unpleasant. Morning and evening after beach and before dinner. I asked for manager and told he was unavailable
Stayed 4 nights in Feb 2026

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
We recently stayed at Planet Hollywood Cancun Adults Only and overall, I would describe the experience as mixed — some highlights, some frustrations, and definitely room for improvement. Let’s start with the positives. The beach is absolutely beautiful, and the grounds are truly immaculate. The landscaping is pristine and very well maintained — the property itself is visually stunning and gives you that luxury vacation feel the moment you arrive. We booked through Expedia and were assigned a host and hostess — David and Dana — and they were tremendous. They were attentive, responsive, and genuinely helpful throughout our stay. They truly elevated the experience and made things much smoother for us. The housekeeping staff also deserves recognition. Our room was consistently very clean, and the maids did an excellent job every day. Now for the average. The restaurant options are plentiful and the variety is good, but the quality and service were inconsistent. We had excellent meals at the Indian restaurant and the Brazilian steakhouse — both were highlights. However, the Italian, Teppanyaki, seafood, and Mexican restaurants were hit-or-miss in both service and food quality. Surprisingly, the Mexican restaurant was the most disappointing. Given the location, we expected it to shine, but it felt underwhelming — closer to fast-food style Mexican than authentic cuisine. As for the negatives. The buffet was unfortunately chaotic. Long lines, picked-over food, and below-averag
Stayed 8 nights in Feb 2026

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities
The staff was amazing
Stayed 4 nights in Feb 2026

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff excellent and friendly. Very clean. Food very good.
Stayed 7 nights in Feb 2026

6/10 Okay

Garrick

Staff was great. The property managers need to work on the upkeep of most of the amenities. The hot tubs did not work in the star class or the regular pool on the adult side. The basketball goals were broken. Also, there was a lot of of food and items left outside for several days during our trip that was never picked up by the staff. Aesthetically it doesn’t look good. If it wasn’t for our Expedia concierge, I would have given less stars . The Expedia concierge was the best part of our stay.
Stayed 2 nights in Feb 2026

4/10 Poor

isabel

Stayed 3 nights in Jan 2026

10/10 Excellent

Umaima

Stayed 1 night in Jan 2026

10/10 Excellent

Lucian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room and the whole resort was very clean and very orderly. The staff is delightful and the food is very versatile and tasty.
Stayed 9 nights in Jan 2026

8/10 Good

Tanveer, Surrey

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great but they really need to improve their Room Service timing and refilling of mini bar. Nobody wants to wait three hours for the water bottle to get refilled.
Stayed 8 nights in Jan 2026

8/10 Good

krystal

Traveled with group
Liked: Cleanliness, property conditions & facilities
Rooms were great!!! Food was just ok. Too many amenities with family side. Wish there were more adults only things/restaurants/ cafe etc. swim outs were very cold! We called them our cold plunge
Stayed 4 nights in Nov 2025

10/10 Excellent

Bethany

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Place was very clean, staff we lovely. Lots of food options and snacks. We were pleasantly surprised to get upgraded to star class which allowed us an additional pool and restaurants. We had our favourite bar tender Louie (his name tag was MIA so not sure it in spelling it correctly) who worked in the premiere bar & lounge, he was so funny and always remembered our drink orders! We had a swim out in our room and it was worth the upgrade, so nice and refreshing! We will be back again for sure!
Stayed 6 nights in Jan 2026

4/10 Poor

Shari

Traveled with family
I was disappointed with my stay overall, especially given the expectations for this resort. Despite staying on the adults-only side, there were children present, and I could hear kids throughout the night and early mornings, which defeated the purpose of booking that section. One of the biggest issues was a 12-hour period without running water in our room. This made it impossible to shower or use basic amenities and significantly impacted our stay. No meaningful resolution or follow-up was provided. For New Year’s Eve, guests were heavily pushed to purchase additional dinner packages. Regular dinner restaurants and even the buffet were unavailable unless you paid extra, which felt inappropriate for an all-inclusive resort. Throughout the property, there were constant sales pitches for spa packages and excursions, with staff approaching us frequently, which made it difficult to relax. The restaurants were decent, but the buffet was below average. Drinks were consistently watered down. Overall, the experience did not match the price or the all-inclusive promise. I would not stay here again.
Stayed 6 nights in Dec 2025

10/10 Excellent

Nisarg Ashokkumar

Stayed 6 nights in Dec 2025

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous! Very clean, healthy food, friendly staff, and plenty to do! Beautiful!!!!
Stayed 5 nights in Dec 2025

2/10 Terrible

Nelly

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
This was our 23rd visit to Mexico, and unfortunately the worst hotel we’ve ever stayed at. We arrived on the 28th with All-Inclusive Adult Scene, but staff were rude and unhelpful from the start. We were told there were five restaurants available by reservation, yet after trying for several days, we couldn’t get a single reservation. The only people who helped us were those wearing purple tops (not hotel staff)—they were kind and professional. Thanks to them, we finally got a reservation at the Teppanyaki restaurant, which saved part of our trip. Special thanks to Erika (manager), Martin, Manuel, Chef Efrain, Willy (adult reception), Lidia, and Defanty—they showed what real hospitality should look like. On December 31st, I went to the children’s reception to express my frustration after three days of trying to book a restaurant. The staff member responded, “This is high season, you can’t expect any less.” His response made me cry. We spent $12,993 on this hotel and paid an additional $135 to upgrade the room, so this treatment was extremely disappointing. New Year’s Eve was also frustrating: special menus cost $69–$149 per person, and tables near the show were over $600, despite paying all-inclusive. One positive note: Sarahi, who serviced our room, was very kind and helpful. Save your time, your money, and the disappointment.
Stayed 5 nights in Dec 2025

8/10 Good

Eva

Stayed 7 nights in Dec 2025

8/10 Good

Lauren

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, plenty of pool & food options, and lots of seating availability on the beach.
Stayed 7 nights in Dec 2025

10/10 Excellent

Amarjit

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Antonio kept the room very clean. Water pressure in the shower was slow. All good otjerwise. Mauricio and David as ambassadors were great!
Stayed 5 nights in Dec 2025

10/10 Excellent

Marlene

Traveled with group
Liked: Cleanliness, property conditions & facilities
Clean, good food and lots of party vibes. Beautiful beach! Great service! Expedia rep made sure we were taken care of!
Stayed 4 nights in Nov 2025

8/10 Good

Tara

Stayed 6 nights in Oct 2025

10/10 Excellent

Ayelette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very beautiful. Lovely concept for a resort and would return.
Stayed 5 nights in Nov 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Everything
Stayed 4 nights in Nov 2025

6/10 Okay

Francine

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The resort was great and our staff "Buttler", Luis was absolutely amazing in making our stay a pleasant one. Thank you Luis. The biggest dissapointment was that at booking this trip, it was not clear that there would be no transportation to/from the resort - which added cost to our trip that was not planned, and when you are in a foreign country, it is very uncomfortable and not always safe how you book transportation. We paid over $200us to get from the airport to the resort, then Luis suggested Uber and that was much more reasonable. Expedia should improve this service when booking a trip.
Stayed 7 nights in Nov 2025

10/10 Excellent

Benita

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and beautiful area. Everyone was very helpful. Jazmin at the cabanas and our Expedia Reps, Jose Luis Perez and David Albahari. at the resort were also. They were very responsive and helpful.
Stayed 5 nights in Nov 2025

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