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Recent guest reviews

All staff members were super friendly and fun! The only thing I would change is being able to pay for additional features on site instead of having to walk to front desk for payment.

Very large, lots of food, friendly staff

It was my birthday weekend. Everything was perfect. I really enjoyed my stay. I’ll definitely will be back❤️

Service was horrible!!!, I would never ever go back to PH and I recommend anyone else to book a zero star resort before booking this!!

The property is very lovely. However the staff makes you uncomfortable if you do not tip. Also will mostly ignore you. There where certain bars that when I asked for a bottle of water they lie and say they have none then give a bottle to someone else. As for water in the room I kept calling and asking for more and they would not bring any. Also we rain out of nose tissues second day in and the box was never replaced for us. The room was not cleaned as prior to our arrival. The restaurants always had a long wait. Just bet disappointed. And now the restaurant that I like requires a reservation and its made difficult to do so. This is my second time visiting this resort. After this second time I do not believe I will want to go back.

Great food and environment.

The property has a lot going for it, there are many things to do on-site and even near the beach. I had a fantastic time enjoying everything - the lazy river, adults-only pool, the many restaurants available. My one and only issue was that it seemed our servers forgot about us a couple of times (two different occasions at two different restaurants), but otherwise the bartenders were excellent and I had an amazing time.

Swim out room

The resort was really beautiful but the beach was dirty , it had a lot of seaweed. The workers there don’t like to be bothered, they all ignore you when you try to ask a question & look annoyed. Every time we would ask for something , they would say they ran out… I was very disappointed with the workers, they need better customer service.

The staff was great . The pools were awesome. The food was great too. Guys burger joint was a sore spot as it was unorganized and took 45 minutes to get a sandwich. Not many options for lunch. Maybe include a pool side grill . Stay was fantastic. Rooms were awesome.

All Inclusive was not really what it was. You have to up pay to get the real all Inclusive. Pool close at 7pm. If i Was 70 years old ok. But im not soooo. Why does the adult slide shut down so early. 2 restaurant smh

The staff was amazing. Service was amazing. Daniel at the Castaway bar was the best. Always had a smile on his face and made sure we were taken care of.

Great place with fun nightly entertainment! They have a large variety of food and lots of ways to keep you entertained on site.The beach, pools, rooms and staff are all excellent!

Este hotel me encanto, las condiciones perfectas , el servicio especial la pase muy bien ,espero repetir la vista ,divino .

Carretera a Punta Sam, SM006 MZA2 Lote 7 Costa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only is located within a few miles (5 km) of Mujeres Beach and Playa Mujeres Golf Club. This 380-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a restaurant.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Furnished balconies or patios, iPod docks, and coffee makers are other standard amenities.


Property features

Guests of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have access to a full-service spa, 4 outdoor pools, and a 24-hour gym. If you drive, put free valet parking to good use. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

STAR Class Junior Suite Ocean View

2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Junior Suite Swim Out

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

STAR Class Junior Suite Swim Out

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

STAR Class Junior Suite

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (6) Couples (10) Family (2)
5
Partner Couples

All staff members were super friendly and fun! The only thing I would change is being able to pay for additional features on site instead of having to walk to front desk for payment.

By on Jul 7, 2022

Review comment responded on Jul 16, 2022

Dear Yostin. We appreciate the comment and the feedback in order to offer a better customer experience. Thank you for your stay and visit!

5
Partner Couples

Very large, lots of food, friendly staff

By on Apr 15, 2022

Review comment responded on Apr 15, 2022

Dear Shanti: Thank you for your perfect score and positive feedback ,we will be very glad to receive you once again soon! Star regards.

2
Everyone

By on Apr 11, 2022

5
Friends

It was my birthday weekend. Everything was perfect. I really enjoyed my stay. I’ll definitely will be back❤️

By on Mar 29, 2022

Review comment responded on Mar 29, 2022

Dear Racquel thank you for your visit and happy birthday! We are glad to read your weekend was perfect. We will be glad to receive you once again soon.

1
Partner Couples

Service was horrible!!!, I would never ever go back to PH and I recommend anyone else to book a zero star resort before booking this!!

By on Feb 26, 2022

Review comment responded on Feb 28, 2022

Thank you for your valuable review. We are sorry to read your comment and finding out that your stay with us was not up to your expectations. As we strive to make every guest feel special. We hope you give us the opportunity to welcome you back on your next visit in order to make your stay a more memorable one. Star Regards.

2
Partner Couples

The property is very lovely. However the staff makes you uncomfortable if you do not tip. Also will mostly ignore you. There where certain bars that when I asked for a bottle of water they lie and say they have none then give a bottle to someone else. As for water in the room I kept calling and asking for more and they would not bring any. Also we rain out of nose tissues second day in and the box was never replaced for us. The room was not cleaned as prior to our arrival. The restaurants always had a long wait. Just bet disappointed. And now the restaurant that I like requires a reservation and its made difficult to do so. This is my second time visiting this resort. After this second time I do not believe I will want to go back.

By , from Auburn on Dec 1, 2021

Review comment responded on Dec 2, 2021

Dear Valentina, we are sad reading this experience was not up with your expectations. We will work hard to attend the mentioned concerns and fix it as soon as possible.

5
Partner Couples

Great food and environment.

By on Sep 25, 2021

Review comment responded on Sep 27, 2021

Dear Eric: Thank you for your positive feedback and kind review, we will be glad to receive you once again soon.

5
Everyone

By on Aug 22, 2021

Review comment responded on Feb 28, 2022

Dear Guest: Thank you for your positive feedback and perfect score regarding your stay, we are hoping to receive you once again very soon. Star Regards

5
Everyone

By on Jul 30, 2021

Review comment responded on Feb 28, 2022

Dear Guest: Thank you for your positive feedback and perfect score regarding your stay, we are hoping to receive you once again very soon. Star Regards

4
Family Partner Couples

The property has a lot going for it, there are many things to do on-site and even near the beach. I had a fantastic time enjoying everything - the lazy river, adults-only pool, the many restaurants available. My one and only issue was that it seemed our servers forgot about us a couple of times (two different occasions at two different restaurants), but otherwise the bartenders were excellent and I had an amazing time.

By on Jul 27, 2021

Review comment responded on Jul 29, 2021

Dear guest: It was surely a pleasure to be your hosts during your vacation. Thank you for your constructive feedback. It will be an honor to welcome you back very soon. Star Regards

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Carretera a Punta Sam, SM006 MZA2 Lote 7, Costa Mujeres, QROO 23028
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