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Recent guest reviews

It’s beautiful.

Just okay resort, nothing special. It’s pretty big it takes time to walk to everything and plus a wait for buffet, restaurants, coffee place. Bugs were coming out of shower also it gets pretty loud on adult side like at 2 am people are fighting and screaming.

Property is very nice, clean. Restaurant “reservation” system is a complete mess. They tell you to make a reservation at 8 am to a restaurant for the given day, yet you get there and there are about 50 people in line and that’s already impossible. Wait on dinner reservations are terrible and they did not go even in order when we waiting until 10 pm to be seated instead of 8:30. Another bad plenty of instances were the human feces in the water. We found out that it comes from Isla Mujeres. So good luck with swimming poop everywhere. Disgusting. Never had that experience in Riviera Maya/Playa del Carmen. Overall great resort, restaurant booking mess needs to be fixed as well as people aware of the poop floating around.

The food was good, but the resort itself is horrible. The activities for adult side, the rooms, and the beach negative.

So far i really like this resort. Very happy with that i booked.

My best friend and I enjoyed our stay here, as soon as we got to the resort we were greeted, and offered a beverage before even checking in everyone was very friendly and helpful! We were worried with the rain but employees were very entertaining they had a dance class, and played card drinking games with us, we also really enjoyed the night club. It was great finding out that we could get professional pictures taken, they came out very beautiful. Staff remembered our names and that made us very comfortable and feel like part of the family. The food was amazing and all staff was very nice in the restaurants, we love Alberto! Room service was amazing and fast. The hospitality was excellent and we can’t wait to come back and visit.

All staff members were super friendly and fun! The only thing I would change is being able to pay for additional features on site instead of having to walk to front desk for payment.

Very large, lots of food, friendly staff

It was my birthday weekend. Everything was perfect. I really enjoyed my stay. I’ll definitely will be back❤️

Service was horrible!!!, I would never ever go back to PH and I recommend anyone else to book a zero star resort before booking this!!

The property is very lovely. However the staff makes you uncomfortable if you do not tip. Also will mostly ignore you. There where certain bars that when I asked for a bottle of water they lie and say they have none then give a bottle to someone else. As for water in the room I kept calling and asking for more and they would not bring any. Also we rain out of nose tissues second day in and the box was never replaced for us. The room was not cleaned as prior to our arrival. The restaurants always had a long wait. Just bet disappointed. And now the restaurant that I like requires a reservation and its made difficult to do so. This is my second time visiting this resort. After this second time I do not believe I will want to go back.

Great food and environment.

The property has a lot going for it, there are many things to do on-site and even near the beach. I had a fantastic time enjoying everything - the lazy river, adults-only pool, the many restaurants available. My one and only issue was that it seemed our servers forgot about us a couple of times (two different occasions at two different restaurants), but otherwise the bartenders were excellent and I had an amazing time.

Swim out room

Carretera a Punta Sam, SM006 MZA2 Lote 7 Costa Mujeres QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only places you 2.8 mi (4.5 km) from Playa Mujeres Golf Club. This 380-room, 4-star hotel welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and a restaurant.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

Guests can expect free WiFi and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Furnished balconies or patios, iPod docks, and coffee makers are other standard amenities.


Property features

Guests of Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only have access to a full-service spa, 4 outdoor pools, and a 24-hour gym. If you drive, put free valet parking to good use. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

STAR Class Junior Suite Ocean View

1 King Bed and 1 Double Sofa Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Junior Suite Swim Out

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

STAR Class Junior Suite Swim Out

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

STAR Class Junior Suite

1 King Bed | 2 Queen Beds and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Everyone (9) Couples (12) Family (5)
5
Family

It’s beautiful.

By on Aug 19, 2023

Review comment responded on Aug 20, 2023

Dear Shawn, thank you for the perfect score. We are very glad you got to experience paradise to the max with us. We will be glad to receive you once again soon.

5
Everyone

By on Jul 5, 2023

Review comment responded on Jul 25, 2023

Dear Alejandro,thank you for the perfect score. We are very glad you got to experience paradise to the max with us. We will be glad to receive you once again soon.

3
Family

Just okay resort, nothing special. It’s pretty big it takes time to walk to everything and plus a wait for buffet, restaurants, coffee place. Bugs were coming out of shower also it gets pretty loud on adult side like at 2 am people are fighting and screaming.

By on Dec 8, 2022

Review comment responded on Dec 14, 2022

Dear Vijoleta we appreciate the feedback regarding your experience. Rest assured the proper changes will be made to improve the experience of our guests.

3
Partner Couples Friends

Property is very nice, clean. Restaurant “reservation” system is a complete mess. They tell you to make a reservation at 8 am to a restaurant for the given day, yet you get there and there are about 50 people in line and that’s already impossible. Wait on dinner reservations are terrible and they did not go even in order when we waiting until 10 pm to be seated instead of 8:30. Another bad plenty of instances were the human feces in the water. We found out that it comes from Isla Mujeres. So good luck with swimming poop everywhere. Disgusting. Never had that experience in Riviera Maya/Playa del Carmen. Overall great resort, restaurant booking mess needs to be fixed as well as people aware of the poop floating around.

By on Dec 2, 2022

Review comment responded on Dec 3, 2022

Thank you for choosing to stay with us! Your feedback is very important to us. We hope to see you again in the near future to have an even better experience.

2
Partner Couples Friends

The food was good, but the resort itself is horrible. The activities for adult side, the rooms, and the beach negative.

By on Nov 16, 2022

Review comment responded on Nov 17, 2022

Dear ThanhhaWe appreciate your feedback regarding your recent stay. We will be glad to receive you once again in order to change your perception.

5
Everyone

By , from West Yellowstone on Nov 6, 2022

Review comment responded on Feb 28, 2023

Dear Valerie,Thank you for your kind review. Your perfect score reflects the good work and effort of our team to give our guests the best experiences. We will be glad to see you once again soon.

5
Family

So far i really like this resort. Very happy with that i booked.

By , from West Yellowstone on Oct 25, 2022

Review comment responded on Nov 4, 2022

Dear Valerie, thank you for share your positive expeirence at the resort. We will be glad to receive you once again soon! Star regards

5
Friends

My best friend and I enjoyed our stay here, as soon as we got to the resort we were greeted, and offered a beverage before even checking in everyone was very friendly and helpful! We were worried with the rain but employees were very entertaining they had a dance class, and played card drinking games with us, we also really enjoyed the night club. It was great finding out that we could get professional pictures taken, they came out very beautiful. Staff remembered our names and that made us very comfortable and feel like part of the family. The food was amazing and all staff was very nice in the restaurants, we love Alberto! Room service was amazing and fast. The hospitality was excellent and we can’t wait to come back and visit.

By on Sep 13, 2022

Review comment responded on Sep 13, 2022

Dear Kaj-iameirWe appreciate all the positive feedback and kind comments for the staff you mentioned in the lines, this is our main objective, create star vacations for our guests. We will be glad to receive you once again in the not distant future.

5
Everyone

By on Aug 7, 2022

Review comment responded on Feb 28, 2023

Estimada Irina, Apreciamos su calificación y retroalimentación, actualmente la carretera que lleva a nuestro hotel sufre renovación y genera contratiempos pero esto en corto plazo se verá resuelto. Gracias por su visita.

5
Partner Couples

All staff members were super friendly and fun! The only thing I would change is being able to pay for additional features on site instead of having to walk to front desk for payment.

By on Jul 7, 2022

Review comment responded on Jul 16, 2022

Dear Yostin. We appreciate the comment and the feedback in order to offer a better customer experience. Thank you for your stay and visit!

Planet Hollywood Adult Scene Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Carretera a Punta Sam, SM006 MZA2 Lote 7, Costa Mujeres, QROO 23028
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