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Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4.0 star property
Upscale property with pools and private beach

Choose dates to view prices

Photo gallery for Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

4 outdoor pools, pool umbrellas, sun loungers
Aerial view
Premium bedding, down comforters, minibar, in-room safe
Private beach, white sand, beach umbrellas, beach massages
Banquet hall

Reviews

7.6

Good

Popular amenities

  • Pool
  • On private beach
  • Bar
    BarBar
  • Breakfast included
    Breakfast includedBreakfast included
  • Air conditioning
    Air conditioningAir conditioning
  • Room service
    Room serviceRoom service

Explore the area

Map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Popular LocationPlaya Mujeres Golf Club8 min drive
  • Popular LocationMujeres Beach15 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)41 min drive
  • Popular LocationNorth Beach93 min drive

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Front of property
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive
Pool
Breakfast included
All inclusive
Spa
8.4 out of 10, Very Good, (1000)
The price is $464
per night
$566 total
includes taxes & fees
Aug 10 - Aug 11
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

About the neighborhood

Costa Mujeres

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located 2.8 mi (4.5 km) from Playa Mujeres Golf Club and within a 10-minute drive of Punta Sam Ferry Terminal. This 648-room, 4-star property has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

  • Playa Mujeres Golf Club - 8 min drive
  • Mujeres Beach - 15 min drive
  • Ultramar Ferry Puerto Juárez - 16 min drive
  • Isla Mujeres Ferry Terminal - 86 min drive
  • North Beach - 93 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 41-min drive, 21 mi/33.9 km.

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Guy's Burger Joint - ‬6 min walk
  • ‪Spaces Restaurant - ‬5 min drive
  • ‪Isla Blanca - ‬5 min drive
  • ‪La Cocina - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Upscale property with pools and private beach
Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort features a private beach, a full-service spa, and 4 outdoor pools. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this beach property include a children's pool, a gym, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, minibars, and coffee makers are also standard.
A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 1 year old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Are free cancellation options available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on Aug 26, 2024 start from $360.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

This property is located in Costa Mujeres, close to Playa Mujeres Golf Club, North Beach, and Isla Mujeres Ferry Terminal. You'll also find Mujeres Beach and Punta Sam Ferry Terminal within a short drive.

Will I be able to park at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, there isn't parking available at the all-inclusive property.

Is there a spa at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, and mani/pedis.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort feature a casino at the property?

No, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort a good place to stay for couples?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 4 outdoor pools, and a poolside bar.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a hot tub?

Yes, some guestrooms at this all-inclusive property feature private indoor spa tubs.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort serves free buffet breakfast at So Cal Gourmet Emporium each morning.

Will Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort allow pets to stay for free?

No, pets aren't allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How far is the airport from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

The closest major airport to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 21 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort comes with a furnished balcony with some featuring ocean or garden views.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 331 out of 818 reviews" "
Rating 8 - Good. 188 out of 818 reviews" "
Rating 6 - Okay. 139 out of 818 reviews" "
Rating 4 - Poor. 73 out of 818 reviews" "
Rating 2 - Terrible. 87 out of 818 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jaqueline

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Aiden

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Everything was broken or looked very used. Service was just ok. Hotel was far away from anything else to do. Would not stay again.
Stayed 7 nights in Jun 2024

2/10 Terrible

Jacki

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There is no entertainment except at night on family side. Food was not good and staff made you feel like you were a burden to them.
Stayed 5 nights in Jun 2024

10/10 Excellent

Dennis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
From m the first greeting , the resort was everything I was told it would be and more. Great services, Awesome staff, facilities are immaculate!!! Activities of every sort!! Beaches are clean and well staffed)) nice breeze everyday!!! Food choices were excellent. I can’t think of anything I would change or could wish for.
Stayed 8 nights in May 2024

8/10 Good

Kaitlynn

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful, very family friendly and the staff was excellent. The food at the steakhouse was very good, however the buffet was just ok… the other restaurants were near impossible to get a reservation
Stayed 5 nights in May 2024

2/10 Terrible

Shantise

Liked: Cleanliness, staff & service, property conditions & facilities
The food absolutely sucks … it was so terrible omg I didn’t eat In 4 days !!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Kuldeep

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not just a Great hotel in every sense but a paradise to chill and bond with family and friends. There is so much to do and so many activities happening in every nook and corner of the hotel that even a month of stay would be less. The food was great with multiple restaurants serving every cuisine from around the world. The staff was super friendly, most efficient and hard working showing no fatigue and always talking and greeting the guests. Great place where every guest feels like a star.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lisbeth Maria

Stayed 3 nights in Apr 2024

2/10 Terrible

Satnam

Traveled with partner
Disliked: Staff & service, amenities
The information was misleading, the staff didn’t know anything, service was very slow
Stayed 7 nights in Apr 2024

10/10 Excellent

Michael, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

2/10 Terrible

Angad

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is by far one of the worst properties I ever had the unfortunate pleasure to visit for a wedding. The check in process was a NIGHTMARE. Despite being a Star Class guest, I was treated rudely and poorly. I arrived on the property at 8 AM and was made to wait till 3 PM to get a room. Even after being drenched in the rain did they not give me a room till 3. Whats worse is The check in staff kept telling me 15 minutes, 30 minutes and never gave me a clear idea of when the room will be available. Its such a poor resort to visit, I would save my money and spend it elsewhere. Room service takes an average 45-90 minutes even in the middle of the night. Thw only good part of the stay were the butlers, Fanni and Jessi from Starclass, otherwise it was one of the worst resorts I’ve ever been to.
Stayed 4 nights in Apr 2024

10/10 Excellent

Heather

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first all inclusive trip to Mexico with our young son and it was amazing! We plan to come back. It has a kids menu that they can order from and is the same every where you go to eat. We have a picky eater who only eats chicken tenders and fries and some fruit so he did not starve lol The pools are amazing, with activities going on such as a foam party and silent disco etc. Lazy River is awesome. The cabana is a must do! It has a tv, private jacuzzi tub (it’s not heated, but it’s refreshing since it’s very hot outside), and they wait on you bringing you drinks and food the whole time. At night we saw a few shows outside such as a fire show, kids dance parties, and a carnival where they have acrobats and such. I recommend going to the steak house and Gusto’s. We can’t wait to go back!
Stayed 6 nights in Apr 2024

10/10 Excellent

Susana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great family vacation, many activities to do, the staff was amazing they really make it feel like home.
Stayed 4 nights in Apr 2024

2/10 Terrible

Nicole

Stayed 3 nights in Apr 2024

6/10 Okay

Daniella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Pang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were incredible. Only reason this is rated a 4 opposed to a 5 is the dining options. PH requires reservations to most their restaurants and it ALL goes through their app. Problem is, you have to book your dinner reservation at 12:01am if you want a reservation. I selected this hotel because it’s super kid friendly and I was traveling with my child. To ask a guest to wake up at 12:01am in order to reserve a table for dinner is crazy, to say the least. I spoke with management who were all very kind but was not able to help remedy the situation. Therefore, we ate at the buffet most nights which was frustrating because I paid to enjoy all the restaurants.
Stayed 4 nights in Mar 2024

4/10 Poor

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Lack of shows/entertainment at night. The “shows” were not really shows just people dancing with no real rime or reason. The food was ok, not great.
Stayed 4 nights in Mar 2024

4/10 Poor

Mathieu

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Expedia didn't book what we were supposed to have with the hotel. We should have done our reservation ourself. Service wasn't great. We had room service, but never showed up. Beach is beautiful
Stayed 3 nights in Mar 2024

6/10 Okay

Peter

Stayed 7 nights in Mar 2024

2/10 Terrible

Fatima, Toronto

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

EMIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You never bored this hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Jonathan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not real all inclusive, restaurants unavailable.
Stayed there for two days, although it was an all-inclusive desl, we were starving since all reservations for restaurants needed to be done through the app. And they were full on the minute after were open. We survived our stay by eating burgers from the pool’s joint. The hotel manager told us “restaurants here work like a concert”. We were starving, never coming back.
Stayed 1 night in Feb 2024

8/10 Good

Colleen Ann

Traveled with family
Liked: Staff & service, amenities
The staff was the best part of our stay. Very friendly and helpful. Victor is awesome and Francisco at the pool and the beach was just a great addition to our stay. The hotel does have wonderful staff!!!!
Stayed 7 nights in Feb 2024