Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

VIP Access

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Where to?

Dates

March 2026

April 2026

Private beach, white sand, beach umbrellas, beach massages

Overview
Rooms
Location
Policies

Good

Popular amenities

All inclusive
Free WiFi

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Place, Playa Mujeres Golf Club
‪9 min drive‬
Place, Mujeres Beach
‪11 min drive‬
Place, Punta Sam Ferry Terminal
‪14 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪53 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

STAR Class Producers Three Bedroom Suite

Garden view
4187 sq ft
3 bedrooms
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

Garden view
1808 sq ft
1 bedroom
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

3606 sq ft
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Very good

Garden view
1808 sq ft
2 bedrooms
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Entourage Suite

Garden view
689 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Good

Ocean view
581 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite

Excellent

Garden view
581 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Exceptional

Garden view
1227 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Wonderful

581 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

1227 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite

Very good

Garden view
581 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Directors Suite One Bedroom

Good

Garden view
1227 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Entourage Suite

Good

Garden view
689 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite Swim Out

Good

581 sq ft
1 bedroom
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Exceptional

Garden view
3606 sq ft
2 bedrooms
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

Junior Suite Ocean View

Very good

Ocean view
581 sq ft
1 bedroom
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is located 2.8 mi (4.5 km) from Playa Mujeres Golf Club and within a 10-minute drive of Punta Sam Ferry Terminal. This 648-room, 4-star property has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

Playa Mujeres Golf Club - 9 min drive - 2.8 miles
Mujeres Beach - 11 min drive - 3.7 miles
Punta Sam Ferry Terminal - 14 min drive - 5.2 miles
Punta Sam Beach - 14 min drive - 5.2 miles
El Meco Archaeological Site - 17 min drive - 6.9 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪So Cal Gourmet Food Emporium - ‬1 min walk
‪Grand Caribe - ‬8 min walk
‪Kulinarium Riu Latino - ‬3 min drive
‪The Shores Restaurant - ‬1 min walk
‪Velvet - ‬3 min drive

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort features a private beach, a full-service spa, and 4 outdoor pools. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Balconies, sofa beds, and sitting areas are also standard.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Similar properties

Pool
Breakfast included
All inclusive
Spa

$356 nightly

Mar 18 - Mar 19

Total with taxes and fees

Pool
Hot tub
Breakfast included
All inclusive

$306 nightly

Mar 22 - Mar 23

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Things to do

4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Free rollaway/extra bed
Grocery/convenience store
In-room crib
In-room sofa bed
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Built in 2019
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Double sofa bed
Down comforter
Free crib
Free rollaway/extra bed
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone
Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

One child 1 year old or younger stays free when using existing bedding
Free rollaway/extra beds are available
Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 33.94 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day.

Property Registration Number 003-007-003963/2025

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 8:00 PM.
Registered guests are the only ones allowed in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Are free cancellation options available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

As of Mar 13, 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort on Apr 12, 2026 start from $409, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

This property is located in Costa Mujeres, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Is parking available on site at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, there isn't parking available at the property.

Is there a spa at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, and mani/pedis.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort feature a casino at the property?

No, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

There are many amenities for couples at this property, including a private beach and a restaurant plus some guestrooms feature a private indoor hot tub.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a hot tub?

No, there isn't a spa tub at this property.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort serves free buffet breakfast at So Cal Gourmet Emporium each morning.

Will Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort allow pets to stay for free?

No, pets aren't allowed at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How far is the airport from Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

The closest major airport to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 21 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort comes with a balcony and some offer ocean and garden views.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

10/10 Excellent

Tracy

Traveled with group, Traveled with partner, Traveled with family

Dec 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Overall, the resort was very nice. Luis and David made our trip! If it wasn't for them, our experience would have been far less enjoyable. Our room smelled very 'wet'. We were delivered a dehumidifier, which helped. We started with a clock and scale, and by day 2, they took our scale, and by day 3, they took our clock. The same thing happened with others that we traveled with. No one ever said that they would be taking these from our room. It was very odd for it to happen to every single room our group had (6 rooms) Food overall was average. It was tough to get reservations, which made it disappointing. There is only the buffet for breakfast, which got old on day 3. Pools were great! The swim-up bar was AWESOME! Drinks- plentiful and very sweet. Plenty of bars open in the evening as well. The pictures they took was a very nice touch! Overall, I would recommend this resort. The people were so so accommodating and nice! This was my first trip booking through Expedia with air, hotel, transfers and I would do it again!

8/10 Good

Dustin R

Traveled with group, Traveled with family

Dec 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall property was great! From The moment we walked in I felt welcomed (love the clapping). Let me say if it wasn’t for Luis and David my rating would’ve been much different. They made our trip. Very knowledgeable and so nice. They are truly the ambassadors of your resort. Food: overall good. There needs to be more later night options to eat. Room service was terrible and nothing else was open. Very disappointing Dining- if it wasn’t for Luis getting us reservations we would’ve been eating the buffet every night. The app didn’t work to make reservations and dining for us is an important factor when choosing a resort. We couldn’t get into anything. Pools- very nice. Temps were good - very clean. We rented the private cabanas for our group and received top notch service. So much we rented one every single day. Room- clean and no frills. Never had an issue with the room. Spa- did 2 treatments and was worth it. Every one was very nice Coffee shop- good but they need more workers. Typical wait time for a coffee was over 30 mins if you went after 7:30 am. It was a nice option at the resort. Workers- every single one of the workers were so nice so so nice. Always smiling, always helpful, and willing to make our trip extra special. I’d come back To this resort because of the workers ( especially Luis and David) Finally let’s talk about the smell they pump into the resort- I need it :). The hotel smells so clean.

Stayed 5 nights in Dec 2025

10/10 Excellent

Ángel Rolando

Dec 11, 2025

Stayed 1 night in Dec 2025

10/10 Excellent

Shawn Allen

Traveled with group, Traveled with family

Dec 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We have been to Cancun a dozen times. We've always used Expedia. This is the first time that we have had Expedia contact/concierge on Planet Hollywood staff. José Luis Pérez and David Albahari greeted us and were extremely friendly and helpful! We had a group of 15 and they set up a WhatsApp account group chat so we could all communicate with them for whatever we needed. One or both responded immediately every time and they were so helpful for our large group that we couldn't thank them enough! They made dinner reservations. Cabana reservations. Organized our transportation. And answered every questionwe had. It saved us so much time and was so easy and we appreciate them so much. Normally you have to go to guest services but José Luis and David were just a message away without having to stop what you're doing to have a question answered. Their services were free. There was never anything they were trying to sell just extremely friendly and super cool! José even knew what kind of Monster Energy drink my wife was looking for and no kidding he stopped at a store on his way to work and brought them to us! We even had a few minor room service issues and they were on it, rattling cages for us, fixing it. Expedia liaison is an absolute must when it comes to convenience and peace of mind. The complex is massive the only downside is no rooms on the beach. Its a 100yd walk. There is main pool, lazy river, Flowrider, younger kids water slide park and ton more.

Stayed 5 nights in Dec 2025

10/10 Excellent

Heather M, Polk City

Dec 11, 2025

Liked: Cleanliness, amenities, property conditions & facilities

I love that they clean your room and fill your fridge everyday and the room is spotless

Stayed 5 nights in Dec 2025

2/10 Terrible

Joseph

Dec 8, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Staff was useless, food was mostly bad, front desk people were horrible to deal with. There were too many hidden costs. The complex was pretty dirty. room service went multiple days before being picked up. The restaurants also couldn’t manage the crowds.

Stayed 4 nights in Dec 2025

10/10 Excellent

Abdelrahman

Dec 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing resort and an even more amazing staff. The place is clean, vibrant, and perfect for families. Every staff member we met was kind, helpful, and genuinely cared about making our stay great. Their service alone makes the trip worth it. Highly recommended!

Stayed 6 nights in Dec 2025

10/10 Excellent

Alrian

Dec 1, 2025

Stayed 1 night in Nov 2025

10/10 Excellent

Jun Daniel Hagid

Traveled with group

Nov 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Good overall. Appreciated the assistance from the Expedia reps at the resort, David and Luis, during my stay, with helping with answering my questions, dinner resos and confirming my shuttle pickup to the airport. David and Luis also kept checking in with me on the daily basis to ensure if I need anything.

Stayed 5 nights in Nov 2025

10/10 Excellent

Arleen

Traveled with partner

Nov 26, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Quick check in

Stayed 4 nights in Nov 2025

4/10 Poor

Vue

Traveled with family and small children

Nov 24, 2025

Disliked: Property conditions & facilities

The overall experience was disappointing for what is supposed to be a 5-star resort. It certainly did not feel like 5 stars at all. The rooms and overall facilities were very rundown (broken old drawers in the rooms) and everything was just very outdated. Service is extremely slow. Getting coffee from the coffee shop took forever considering there is usually only one barista taking and making orders for the entire resort. Room service takes about 2 hours (30 min to process an order and another 1.5hours to deliver). Food was mediocre considering that the best meal I had was at the airport during my entire trip. It was also not the easiest to secure restaurant reservations with there being very little availability. Staff were all very kind and welcoming, and the shows were great to watch. The lazy river was enjoyable, but was usually quite busy and took some time to secure a donut. The overall resort did not meet my expectations especially not for a 5-star hotel. I've stayed at 4-star hotels that were better than this one. Amenities were pretty good for kids, but I probably would not recommend this to anyone looking for a luxury 5-star hotel experience.

Stayed 4 nights in Nov 2025

4/10 Poor

jitesh

Traveled with family

Nov 23, 2025

Disliked: Cleanliness, property conditions & facilities

I checked in on 16th of November and when I went to room one queen bed is broken and we cannot sleep. I requested to fix that bed as I went with my two of kids, but three days nobody fixed that raised multiple complaints as well as the lady come to clean the rooms. She already did complaints multiple time but nobody fixed after three days. They fix the bed and I’m sleeping with one of my kid on the couch for three days. really bad experience I had.

10/10 Excellent

adam

Traveled with family

Nov 22, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Shout out to Super Javi and Mafer! Best star class Staff! Francisco at the pool was boss status great!. The trip was fantastic and we couldnt ask for more. Been the cancun once a year or more for 30 years and this stay was the best!

Stayed 8 nights in Nov 2025

6/10 Okay

ADAM C

Traveled with family

Nov 22, 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

By far the best part about this resort was the staff. Maurice, our concierge, started and WhatsApp group with our party and took care of us the entire trip. The only reason I’d go back is because of him!!

Stayed 7 nights in Nov 2025

6/10 Okay

bridget

Nov 20, 2025

Liked: Cleanliness

Everyone was very nice. The pools, and grounds were beautiful. Restaurant food was decent, although I really wanted to get into the Mexican place bc I had been there before- but they never had space for us. The one bd thing about the resort, was the room. Every door was hanging off the hinge, just dangling from the frame. Our bathroom sliding door would only open about 24inches so we had to shimmy through to use the bathroom and had limited privacy.

Stayed 3 nights in Nov 2025

2/10 Terrible

Wilson

Nov 17, 2025

Stayed 5 nights in Nov 2025

10/10 Excellent

Shubham

Nov 16, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Clean Room Excellent service

Stayed 5 nights in Oct 2025

2/10 Terrible

Mari

Traveled with family

Nov 14, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

20 family members joined this yearly trip. My husband, teen child, and myself had reserved a 2-bed junior suite. At arrival I was given a 1 king bed with a pullout sofa bed and was told the following day they would switch me out to a 2-bed suite, which didn't happen. When I pulled out the sofa bed, the sponge mattress was so old and full of hair, particles, and yellow stains. There were no bedding items, which usually they are in the closet. When I called to get the bedding, I was brought 2 sheets. I asked for pillows the lady told me they didn't have any. She later brought me one pillow and said that's all they had. I was so apprehensive of even laying on this sponge even with sheets on it, that I had our teen sleep with us on the bed. It was a very uncomfortable night. That same night we asked for waters in our room, they knocked on our door once and let themselves in when we were walking towards the door to open it. we also had the "Do Not disturb sign one the door". Now who does that!! That was a violation of our privacy! The room was dirty with stains on the floor, dead bugs by the bed, and the toilet was not thoroughly cleaned. One of the "clean" bath towels had stains. The filtration system is not good, the shower water smelled bad. It had a sewer water smell. This was a complaint from all our family. We all had room issues. It was windy and the wind was whistling through the cracks on the door all night. I could add more, but I'm only allowed an amount of characters.

Stayed 3 nights in Nov 2025

2/10 Terrible

Jacob Anthony

Traveled with family

Nov 13, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Bars and food selections are great, staff at the front desk is super unprofessional, we upgraded to star class and I paid. The money came out of my account and they said it didn’t go thru yet it wasn’t there, called my bank in the us and they said the vendor was holding my funds on the Mexico side and I couldn’t despite the transaction until they process the payment, then the people up front said they “can’t” call the merchant from our side which is totally ridiculous, stayed for a few days and still haven’t received my 650$ back

Stayed 3 nights in Nov 2025

10/10 Excellent

Karen

Traveled with family

Nov 10, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everything was excellent

Stayed 7 nights in Nov 2025

10/10 Excellent

Navin K

Nov 10, 2025

Stayed 4 nights in Oct 2025

6/10 Okay

Rosa

Nov 9, 2025

Liked: Cleanliness, amenities

Disliked: Property conditions & facilities

Overall the stay was average. Good- The resort was beautiful and the staff were amazing. The pools were great! Lots of options for sitting and cabanas (for additional cost). Nice area for kids if traveling with families. Not good - Some of the food was very mid. Could have been better. But there were a lot of options. The sofa bed was terrible. The closets had lights in them and ours wouldn’t close so we had to keep suitcase in front of them at night to block the light.

Stayed 4 nights in Nov 2025

10/10 Excellent

Sylvester

Nov 7, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes courteous service

Stayed 7 nights in Oct 2025

2/10 Terrible

Asim

Traveled with group, Traveled with partner, Traveled with family

Nov 7, 2025

Disliked: Amenities, property conditions & facilities

Bad service from front counter attendants bad restaurant services

Stayed 5 nights in Nov 2025

10/10 Excellent

Jarvie

Traveled with family

Nov 6, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The spa was spectacular.

Stayed 8 nights in Oct 2025

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Room options

View all photos for STAR Class Producers Three Bedroom Suite

STAR Class Producers Three Bedroom Suite

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STAR Class Directors Suite Two Bedroom

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STAR Class Producers Two Bedroom Suite Swim Out

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Directors Suite Two Bedroom

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STAR Class Entourage Suite

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STAR Class Junior Suite Ocean View

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STAR Class Junior Suite

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STAR Class Directors Suite One Bedroom

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Junior Suite Swim Out

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STAR Class Directors Suite One Bedroom Swim Out

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Junior Suite

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Directors Suite One Bedroom

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Entourage Suite

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STAR Class Junior Suite Swim Out

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STAR Class Producers Two Bedrooms Suite

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Junior Suite Ocean View

About the neighborhood

Costa Mujeres

What's nearby

Getting around

Restaurants

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know