Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Family-friendly beachfront location with 4 outdoor pools

VIP Access

Choose dates to view prices

Where to?

Dates

July 2025

August 2025

Private beach, white sand, beach umbrellas, beach massages

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar
Breakfast included
Room service

Explore the area

Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028

Mujeres Beach
‪11 min drive‬
Isla Mujeres Ferry Terminal
‪56 min drive‬
North Beach
‪57 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
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Room options

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

Good

581 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom Swim Out

1227 sq ft
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Junior Suite Swim Out

Wonderful

581 sq ft
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite One Bedroom

Wonderful

1227 sq ft
Sleeps 4
1 Double Sofa Bed and 1 King Bed

STAR Class Junior Suite

Very good

581 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Ocean View

Good

581 sq ft
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

STAR Class Entourage Suite

689 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Directors Suite Two Bedroom

Very good

1808 sq ft
Sleeps 8
1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

STAR Class Producers Two Bedrooms Suite

Exceptional

3606 sq ft
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Junior Suite Swim Out

Good

581 sq ft
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Entourage Suite

Good

689 sq ft
Sleeps 4
1 Double Sofa Bed and 1 King Bed

Directors Suite One Bedroom

Good

1227 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed

STAR Class Producers Two Bedroom Suite Swim Out

3606 sq ft
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Directors Suite Two Bedroom

1808 sq ft
Sleeps 8
2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

STAR Class Producers Three Bedroom Suite

4187 sq ft
Sleeps 12
2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Junior Suite Ocean View

Good

581 sq ft
Ocean view
Sleeps 4
1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is located 2.8 mi (4.5 km) from Playa Mujeres Golf Club and within a 10-minute drive of Punta Sam Ferry Terminal. This 648-room, 4-star property has 4 outdoor pools along with a private beach and a full-service spa.

What's nearby

Playa Mujeres Golf Club - 8 min drive - 3.0 miles
Mujeres Beach - 11 min drive - 3.9 miles
Isla Mujeres Ferry Terminal - 56 min drive - 9.9 miles
North Beach - 57 min drive - 10.3 miles
Dolphin Discovery - 60 min drive - 12.1 miles

Getting around

Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

‪Isla Blanca - ‬5 min drive
‪So Cal Gourmet Food Emporium - ‬1 min walk
‪Flavors - ‬16 min walk
‪Mar - ‬15 min walk
‪Braza Grill - ‬1 min walk

About this property

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort

Family-friendly beachfront location with 4 outdoor pools

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort features a private beach, a full-service spa, and 4 outdoor pools. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.

Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, minibars, and coffee makers are also standard.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

Languages

English, French, Portuguese, Spanish

Similar properties

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

Pool
Breakfast included
All inclusive
Spa

$362 nightly

Jul 7 - Jul 8

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

No onsite parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

East Sushi & Teppanyaki
Gusto Italian Trattoria
La Cocina Mexican Cuisine
So Cal Gourmet Emporium
Sunset Strip Steakhouse

Things to do

4 outdoor pools
Children's pool
Designer stores
Fitness classes
Free children's club
Full-service spa
Health club
Pilates classes
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
Grocery/convenience store
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Grocery/convenience store
Guidebooks
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business center
Conference center

Outdoors

Beach umbrellas
Garden
On a private beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Prenatal massages
Sports massages
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk

Built in 2019
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Rainfall showerhead
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Entertainment

Flat-screen TV with premium cable channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Minibar

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets

Children and extra beds

One child 1 year old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Sanitation services: MXN 33.94 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM—-midnight
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
No parking is available onsite.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

Pool access available from 7:00 AM to 8:00 PM.
Registered guests are the only ones allowed in guestrooms.
No cribs or infant beds are available.
No rollaway or extra beds are available.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel

Planet Hollywood Beach Resort Cancun

Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Are free cancellation options available at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

As of Jul 2, 2025, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort on Jul 30, 2025 start from $396.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

This property is located in Costa Mujeres, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Will I be able to park at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, there isn't parking at this all-inclusive property.

Is there a spa at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, and mani/pedis.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort feature a casino at the property?

No, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 8:00 PM.

What amenities will couples enjoy at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

There are plenty of amenities for couples at this all-inclusive property, including a private beach, 4 outdoor pools, and a poolside bar.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a hot tub?

Yes, some guestrooms at this all-inclusive property feature private indoor spa tubs.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort serves free buffet breakfast at So Cal Gourmet Emporium each morning.

Will Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort allow pets to stay for free?

No, pets aren't allowed at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Are there connecting rooms at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

The closest major airport to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 21 mi away (41 minutes by car).

Can I book a room with a balcony at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort comes with a furnished balcony with some featuring ocean or garden views.

Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.

Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort Reviews

7.6

Good

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Poor

Irma Yesenia

Traveled with family and small children

Jun 26, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This place was a bit outdated, room is okay but shower door gets the restroom floor very wet. The food was very bland had to go Out of the resort to get decent food. The drinks were all watered down no alcohol in them instead of getting an alcoholic drink you end up with a smoothie or a watered down juice even the champagne was watered down. The service was bad they only tend to you if they see you have dollars with you other than that don’t expect good service they seemed bothered to help or serve you. I was really disappointed with my stay here I wish I would have booked with a different resort.

Stayed 4 nights in Jun 2025

4/10 Poor

Taylor

Traveled with family and small children, Traveled with group, Traveled with family

Apr 11, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

the service was subpar from start to finish. I couldn't imagine coming back to this resort. the rooms weren't cleaned the entire week we were there. they would stop by and make the bed and that was about it. room service was "temporarily unavailable" majority of our trip. I found that sliding workers $20 bills was the only way to get a reservation at any restaurant. cabanas were rented out for weeks so families were expected to sit out in the blazing sun with their young kids. i could keep on going but nothing will change at this 1-star resort.

Stayed 6 nights in Apr 2025

8/10 Good

Michon

Apr 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Overall we had a great experience at the resort! The beach was amazing. I can't say enough good things about the kindness of the staff. Areas of improvement would be the amount of pool chairs. I was not able to find a chair once to use at 9 am. The beach was a little easier to find a chair. It was also difficult making dinner reservations that weren't at 9 pm. The food was good but the drinks were a little watered down.

Stayed 6 nights in Mar 2025

10/10 Excellent

Pavel

Apr 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Mar 2025

6/10 Okay

Raven

Mar 31, 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Initially I loved it but after being here a few days there were so many things that were wrong. The bars outside close too early, the food is mediocre, the alcohol is bottom shelf unless you pay for star class. The room needed to be painted. The tv was barely working and they need smart tv’s. But the staff was amazing and they made sure the experience was great. More cabana chairs. Swim up bars should close at sundown or later. Put lights around the pool. Play music that came out in 2024.

Stayed 3 nights in Mar 2025

8/10 Good

Bryan

Traveled with family

Mar 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

About as expected. Has all the amenities and friendly, welcoming staff. Food is much better in the restaurants than the buffet and reservations are difficult to come by. Luckily, our booking through Expedia gave us a concierge at the resort named Luis who was a fantastic help and made our trip so much better by helping with booking restaurants and checking in with us throughout our stay. Thanks Luis!

Stayed 7 nights in Mar 2025

10/10 Excellent

Ashleigh Saucier

Mar 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My family of four (14y/o and 12y/o) had a nice vacation! Expedia benefits give you Concierge service. Our concierge, Itai, was extremely helpful. He gave us a property and room tour at check-in, helped us get the dinner reservations we wanted, and quickly took care of any in-room requests that we had. The resort is beautiful and well maintained. Staff was friendly and helpful. The Tepanyaki was our favorite restaurant, and the other food was good as well.

Stayed 5 nights in Mar 2025

10/10 Excellent

Scott

Traveled with family

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Had a great family vacation at PH. Had all the usual things form an all inclusive but staff were very good, entertainment/activities and ammentites were solid for what you pay. We upgraded to the stars package and having our concierge service with Andy and Dorian was hugely worth it. Booked all our dinners, went out of their way to make sure everything went well and followed up. Very proactive and very friendly and very accommodating. Not sure if it was because of the starz but all staff seemed very wanting to help and proactively asking if anything can do. Highly recommend for a new quick family vacation.

Stayed 7 nights in Mar 2025

4/10 Poor

KAREN, GLENDALE

Mar 29, 2025

Liked: Property conditions & facilities

Disliked: Staff & service, amenities

Slow bad service for that high price

Stayed 6 nights in Mar 2025

4/10 Poor

James

Traveled with family

Mar 28, 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The bartending staff was not friendly at all. They would only wait on you if you had money out to tip. They are all old and don’t interact with the guests at all. They are all grumpy and it doesn’t seem like they want to be there. The facility itself is old and outdated.

Stayed 5 nights in Mar 2025

6/10 Okay

William

Mar 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Kinda commercialized, dull, and boring.

Stayed 2 nights in Mar 2025

10/10 Excellent

George

Traveled with group, Traveled with family

Mar 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Alma, Jose Louise,Marco at the pool bar. Ventura at the coffee shop and the main pool. Roger at the pool bar. All in all staff was great!!!!! Would be helpful if the bars staffed 2 bartenders for faster service but bartenders did a great job to get through guests as fast as possible

Stayed 6 nights in Mar 2025

10/10 Excellent

Sean

Traveled with family and small children

Mar 24, 2025

Liked: Cleanliness, staff & service, amenities

Staff was friendly, fun vibe

Stayed 4 nights in Mar 2025

4/10 Poor

Amanda

Mar 24, 2025

Liked: Property conditions & facilities

Disliked: Staff & service

Stayed 5 nights in Mar 2025

10/10 Excellent

david

Traveled with family and small children, Business traveler

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean

Stayed 3 nights in Mar 2025

10/10 Excellent

warren

Traveled with family

Mar 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice new feel. Good food options. Beach was great. Pool was great. A few too many 18 year olds getting hammered at pool and bar (spring break). Other than that. I would recommend this place.

Stayed 1 night in Mar 2025

10/10 Excellent

Melinda Carol

Mar 20, 2025

Stayed 5 nights in Mar 2025

10/10 Excellent

James

Mar 12, 2025

Stayed 4 nights in Feb 2025

10/10 Excellent

Juan

Traveled with partner

Mar 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very well organized, entertaining, clean , neat, Lots happening through the day but quiet when it’s time to sleep

Stayed 4 nights in Mar 2025

2/10 Terrible

Celeste Alejandra

Mar 7, 2025

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Our safe was tempered with

Stayed 7 nights in Feb 2025

10/10 Excellent

Edgar

Traveled with group

Mar 7, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

I had an amazing time at the Planet Hollywood Cancun. The Guest Services' team was awesome thinking about every detail. A special thank you to Gael and Alma, who made my birthday celebration a really spcecial one.

Stayed 1 night in Mar 2025

10/10 Excellent

Lorena

Traveled with family and small children, Traveled with family

Mar 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the service provided by Gael and Alma. They do a great job to make your stay very pleasant, they make the difference. They had a lovely touch for my son's birthday that I will never forget. If you are a guest who books through Expedia, you have many advantages.

Stayed 2 nights in Mar 2025