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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property
VIP Access

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Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Bar (on property)
Property video
Aerial view
Lobby
Private beach, white sand, beach umbrellas, beach massages

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi

Explore the area

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Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
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Room options

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • Garden view
  • 4187 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • Garden view
  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

9.0 out of 10
Wonderful
(25 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(69 reviews)
  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 3606 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 747 reviews
$247 nightly
The price is $303
May 19 - May 20
Total with taxes and fees
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

About the neighborhood

Costa Mujeres

Located in Costa Mujeres Resort Strip, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is 2.8 mi (4.5 km) from Playa Mujeres Golf Club and within a 10-minute drive of Punta Sam Ferry Terminal. This 648-room, 4-star property has 4 outdoor pools along with a private beach and a full-service spa.

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk
  • ‪Restaurante Grill - ‬8 min walk

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort features a private beach, a full-service spa, and 4 outdoor pools. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Balconies, sitting areas, and minibars are also standard.
A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.

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Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only
Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.0 out of 10, Very Good, 747 reviews
$247 nightly
The price is $303
May 19 - May 20
Total with taxes and fees
Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from May 5 2026 to May 31 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 1 year old or younger stays free when using existing bedding
  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 35.193 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.
Property Registration Number 003-007-003963/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

Are free cancellation options available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers free cancellation on some room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

As of May 7, 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort on May 18, 2026 start from $328, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

This property is situated in Costa Mujeres Resort Strip, close to North Beach and Isla Mujeres Ferry Terminal. You'll also find Playa Mujeres Golf Club and Mujeres Beach within a short drive.

Is parking available on site at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, there isn't parking available at the property.

Is there a spa at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, facials, and mani/pedis.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort feature a casino at the property?

No, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort doesn't have a casino.

Will I find an indoor pool at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools. Guests have pool access between 7:00 AM and 8:00 PM.

What will couples enjoy most about a stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

There are many amenities for couples at this property, including a private beach and a restaurant plus some guestrooms feature a private indoor hot tub.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a hot tub?

No, there isn't a spa tub at this property.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a restaurant with a breakfast menu?

Yes, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort serves free buffet breakfast at So Cal Gourmet Emporium each morning.

Will Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort allow pets to stay for free?

No, pets aren't allowed at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How far is the airport from Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

The closest major airport to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is Cancun Intl. Airport (CUN), which is 21 mi away (41 minutes by car).

Are there rooms with balconies that I can book at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Yes, every guestroom at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort comes with a balcony and some offer ocean and garden views.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 468 out of 1004 reviews
Rating 8 - Good. 211 out of 1004 reviews
Rating 6 - Okay. 149 out of 1004 reviews
Rating 4 - Poor. 79 out of 1004 reviews
Rating 2 - Terrible. 97 out of 1004 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Zackary

Traveled with group, Traveled with partner
Liked: Cleanliness
Clean, staff was awesome, but did seem understaffed.
Stayed 6 nights in Jan 2026

8/10 Good

Irene

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Clean rooms Many food options
Stayed 7 nights in Jan 2026

10/10 Excellent

Angelica

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms. Staff was amazing. Dana and David were very attentive and friendly taking care of our needs. Food was delicious.
Stayed 4 nights in Jan 2026

10/10 Excellent

Meyer

Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing and our expedia consierge David and Dana was exceptional for service . Always there ready to reserve our night time restaurants and making sure we have everything. The hotel was amazing food was 10/10. Rooms super clean overall great experience . We had an upgrade vip Star Class so that was cool. Thank you Planet Hollywood . Michel and Monique Abitbol
Stayed 9 nights in Jan 2026

10/10 Excellent

Kristina M

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had great Expedia ambassadors- David and Danna! They were so helpful from check-in through our whole experience. David set up a group chat and kept in touch with us everyday. He set all our dinner reservations and even got us moved for the steakhouse as we ended up renting a cabana and wanted to use it for the full day. I cannot say enough about David’s help throughout the week. He definitely made our stay unforgettable.
Stayed 7 nights in Jan 2026

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
David from Expedia was the most helpful! He arranged meals. Arranged our transportation to airport and check in every day to see what he could do to help us
Stayed 5 nights in Jan 2026

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful staff. Abundant amenities. Food was okay. High energy vibe. Room lighting a bit tricky.
Stayed 4 nights in Jan 2026

10/10 Excellent

RACHAEL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was our first time at Planet Hollywood and we absolutely loved it. From the moment you enter the lobby the staff was wonderful. Our butler Frank was top notch. Leo who works in building 21 was outstanding. Vicente at the adult pool was fabulous. We booked our trip for next year at the same time. Love it here!!
Stayed 7 nights in Jan 2026

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the movie theatre and food.
Stayed 7 nights in Oct 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay we had to concierge dana and david was amazing anything asked for was made available one night we did lose power and got hot but was fixed n next hour after we woke up
Stayed 4 nights in Jan 2026

6/10 Okay

Mark

Traveled with family
Disliked: Cleanliness
room was decent, very run down.
Stayed 7 nights in Jan 2026

10/10 Excellent

stephanie

Traveled with family
Liked: Amenities, property conditions & facilities
Staff - specifically Dana, my Expedia concierge who went out of her way daily to make my stay wonderful.
Stayed 10 nights in Jan 2026

8/10 Good

Teresita

Stayed 1 night in Jan 2026

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
All the above as well as great service and friendly staff.
Stayed 7 nights in Jan 2026

8/10 Good

Sarah

Traveled with family
Staff was good and our 2 reps from Expedia made the trip for us! David and Dana were exceptional and went above and beyond for us!
Stayed 7 nights in Jan 2026

2/10 Terrible

Jennifer

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Smokers everywhere!!!! Damp rooms Terrible food Over booked guests so there were no available reservations for dinner and never empty pool chairs. Always ran out of pool towels Our room took forever to get cleaned each day Poorly stocked fridge/rooms (didn't even have hand soap, enough pillows or blankets when we got in) Uncomfortable beds, super thin pillows *Would not recommend!!!!
Stayed 4 nights in Jan 2026

10/10 Excellent

Ana Cristina Gamez

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, we enjoyed a lot our vacations. The food, the services, the people but especially the Expedia ambassadors were amazing.
Stayed 6 nights in Jan 2026

10/10 Excellent

Amy Lee

Traveled with group, Traveled with partner
Liked: Amenities
Check in was smooth and easy, the room was very nice, staff were so nice. David our expedia ambassador was so helpful and made sure everything was perfect and so special for our stay.
Stayed 6 nights in Jan 2026

8/10 Good

Saravjeet

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Dana and David provided excellent customer service.
Stayed 6 nights in Jan 2026

10/10 Excellent

Maria

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Mauricio Camacho and David Albahari were amazing. Polite. Nice. They took care of everything for us and were behind every detail. Staff were friendly and amenities were very clean. We loved our expedia benefits. Mauricio and David enhanced our experience with their service. We really appreciate them being our concierges. Thanks!! :)
Stayed 5 nights in Jan 2026

10/10 Excellent

Louise

Stayed 4 nights in Jan 2026

4/10 Poor

Charity, Winnipeg

Stayed 7 nights in Dec 2025

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Our stay was absolutely amazing can’t wait to come back!!!! Everything from the food, drinks and activities were great. Been to Mexico many times in the past but this was the best AMAZING BEACH!!! Our butlers David and Mauricio went out of their way to make everything so special THANK YOU!!!Cant wait to come again
Stayed 7 nights in Jan 2026

10/10 Excellent

Mohamed

Stayed 5 nights in Jan 2026

8/10 Good

Cherleen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had our own concierge from Expedia. He was very helpful and kind. All the staff were very nice. Our room smelled damp and musky, but we got a dehumidifier to our room as soon as we asked for one. Room was very clean otherwise. We went to two Al a Cartes--Mexian & Italian. The food definitely needs an upgrade. The buffet wasn't too bad. Lots to choose from. My kids favourite was the breakfasts. Coffee is mediocre. We had a great trip and enjoyed the pool and beach areas. On Christmas Day, we went on a catamaran to Ilsa Mejures. It was a lot of fun. My only complaint is they sold me $40 us sunblock, only to find out we weren't snorkeling. That was a waste of money. Would we come back to this resort? If it was cheaper, maybe. We enjoy going to different resorts every year.
Stayed 7 nights in Dec 2025

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