Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

5 outdoor pools, pool umbrellas, sun loungers
6 bars/lounges, 2 swim-up bars, 2 poolside bars
Coffee shop
Exterior detail
On the beach, white sand, sun loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400

Room options

Junior Suite, Garden View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(185 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Oceanfront (U)

9.0 out of 10
Wonderful
(15 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (L)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Sea View (M)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (E)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Partial Ocean View (L)

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Partial Ocean View (M)

7.8 out of 10
Good
(6 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Partial Ocean View (U)

8.6 out of 10
Excellent
(56 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (Grande, L)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (Grande, M)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Large, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Suite, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up, U)

9.2 out of 10
Wonderful
(23 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Garden View (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Partial Ocean View (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite (Swin-up, B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (B2C-US)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Large, B2C-US)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Suite, Oceanfront (B2C-US)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite (M)

8.8 out of 10
Excellent
(16 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Partial Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, Oceanfront (B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up | B2C-CA)

  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

Junior Suite (Large | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite (C)

8.4 out of 10
Very good
(32 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Junior Suite, Partial Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (C)

7.0 out of 10
Good
(2 reviews)
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up | C)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite, Oceanfront (C)

  • 786 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite (Large | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite (Swim-up, Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Oceanfront (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite (Swim-Up,Elite Club, +18yrs, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite (Elite Club, +18yrs, U)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, Oceanfront (Elite Club, +18yrs, C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Suite, Oceanfront (Elite Club, +18yrs, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up,Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite Club, +18yrs, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-up, Elite Club, +18yrs, B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Ocean View (E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Ocean View (Grande, E)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Suite, Oceanfront (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Junior Suite (Swim-Up, E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Oceanfront (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite (Swim-Up,Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite (Elite Club, +18yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Oceanfront (Elite, +18 yrs |L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, Private Pool (Swim Up, Elite, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Suite, Oceanfront (Elite, +18 yrs |L)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Junior Suite, Sea View, Oceanfront (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Junior Suite, Private Pool (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

Suite, Sea View, Oceanfront (Elite Club,+18yrs |M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Costa Mujeres

Located in Costa Mujeres Resort Strip, Hotel Riu Palace Costa Mujeres - All Inclusive is within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. This 670-room, 4-star property has 5 outdoor pools along with a full-service spa and a free water park.

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬6 min drive
  • ‪Grand Caribe - ‬6 min drive
  • ‪Kulinarium Riu Latino - ‬7 min drive
  • ‪The Shores Restaurant - ‬5 min drive
  • ‪Gusto Italian Trattoria - ‬6 min drive

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Hotel Riu Palace Costa Mujeres - All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a 24-hour gym, a steam room, and free WiFi in public areas.
Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Sitting areas, minibars, and coffee makers are also available. Housekeeping is available on request.
A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkeling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Frequently asked questions

Will I find all-inclusive rate plans at Hotel Riu Palace Costa Mujeres - All Inclusive?

Hotel Riu Palace Costa Mujeres - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include scuba lessons, kayaking, and water fitness classes.

Is free cancellation available at Hotel Riu Palace Costa Mujeres - All Inclusive?

Hotel Riu Palace Costa Mujeres - All Inclusive offers free cancellation on certain room rates. To learn more, look at the cancellation policy on Orbitz.

What can I see near Hotel Riu Palace Costa Mujeres - All Inclusive?

This property is situated in Costa Mujeres Resort Strip, close to North Beach and Isla Mujeres Ferry Terminal. Playa Mujeres Golf Club is also within a driving distance of 4.1 mi.

Is parking available on site at Hotel Riu Palace Costa Mujeres - All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Hotel Riu Palace Costa Mujeres - All Inclusive?

Renova is the property's spa and services include aromatherapy, mani/pedis, and massages.

Does Hotel Riu Palace Costa Mujeres - All Inclusive include a casino?

No, Hotel Riu Palace Costa Mujeres - All Inclusive doesn't have a casino.

Will I find an indoor pool at Hotel Riu Palace Costa Mujeres - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 5 outdoor pools.

What amenities will couples enjoy at Hotel Riu Palace Costa Mujeres - All Inclusive?

This beachfront property offers many amenities for couples such as 6 restaurants and 5 outdoor pools with some guestrooms featuring a private pool.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a hot tub?

No, but guests can enjoy a steam room at this property.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have a restaurant that serves breakfast?

Yes, Hotel Riu Palace Costa Mujeres - All Inclusive has 6 restaurants, and serves free buffet breakfast each morning.

Does Hotel Riu Palace Costa Mujeres - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Riu Palace Costa Mujeres - All Inclusive.

Does Hotel Riu Palace Costa Mujeres - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Hotel Riu Palace Costa Mujeres - All Inclusive?

The closest major airport to Hotel Riu Palace Costa Mujeres - All Inclusive is Cancun Intl. Airport (CUN), which is 22.3 mi away (52 minutes by car).

Are there rooms with balconies that I can book at Hotel Riu Palace Costa Mujeres - All Inclusive?

Yes, some guestrooms at Hotel Riu Palace Costa Mujeres - All Inclusive offer a balcony and may feature ocean views.

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 809 out of 1343 reviews
Rating 8 - Good. 283 out of 1343 reviews
Rating 6 - Okay. 158 out of 1343 reviews
Rating 4 - Poor. 42 out of 1343 reviews
Rating 2 - Terrible. 51 out of 1343 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

HRYHORIY SAVICH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place, very recommended
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Joseph Oswald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was AMAZING and would definitely recommend to anyone!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle was super easy to find and the staff were all super helpful and kind, food was always delicious and lots of options
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Food, very clean installation Amazing place for go out!!!
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

sevdije

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Best staff, food and cleanliness!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Jason

Liked: Cleanliness, amenities
very clean, great service, friendly staff. Great food.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kaylie Ann

Liked: Cleanliness, amenities, property conditions & facilities
Amenities were amazing. The staff was friendly and always kept the room clean.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Sara Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, room wonderful
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
Pristinely clean hotel with beautiful gardens.
Stayed 9 nights in Jan 2026
Verified

10/10 Excellent

Cherise

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. All the staff were very pleasant and made sure our stay was a great experience. The pool and beach side events were super fun and the staff were engaging and making sure everyone was enjoying their time.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

CESAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great option for a relaxing vacation away from Cancún’s urban “Zona Hotelera”. However, if you’re into pool parties, you can also get a free shuttle to attend daytime events in other RIU hotels.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

mario alberto

Liked: Cleanliness, amenities, property conditions & facilities
Good place to go to vacation
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Patryk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food can be better and the drinks are not strong
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Laurie Ann

We had a very enjoyable stay at the Riu Palace in amazing, thank you so much
Stayed 10 nights in Jan 2026
Verified

10/10 Excellent

Breawna Marceil

Liked: Cleanliness, amenities, property conditions & facilities
Great stay !
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Mirela

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, excellent food , good drinks , music
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Christina

We had a wonderful stay. The check in was great, activities were
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean well accompanied rooms, friendly staff, a good variety of nice dining facilities, and beautifully landscaped grounds.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
The property as a whole was far better than I expected. The staff was very friendly and helpful during the length of my stay which was 2 weeks.👍👍
Stayed 14 nights in Jan 2026
Verified

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! The hotel, the food, the staff, and especially the entertainment! I would say that the night shows were the highlight in comparison to other hotels. Note, however, there is NO snorkeling at that beach. Great resort overall!! Highly recommend!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Puneet

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay in RIU.Will definitely come back.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, staff was great they where always on there’s toes to serve everyone. Nice in every way. N all the food was good that we got to taste..would definitely go back for a get away
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jill

Liked: Cleanliness, property conditions & facilities
Clean Great staff
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Nadine A

Positives: nice pools and beach,
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Krasimira

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time at this resort. Rooms are clean, staff is very friendly, service is great! The resort is beautiful with lots of green area, beach was clean, water beautiful turquoise. I enjoyed having palms on the beach instead of umbrellas. Food was delicious, variety is great even for picky eaters. Highly recommended!
Stayed 7 nights in Jan 2026