Great price and great service. I definitely liked the buffet food better than the restaurants. Will definitely be retiring to riu place
I have travelled to Cancun 30 times over the past 25 years and this All Inclusive hotel has the best food and friendliest staff of all the places I’ve stayed. This hotel is impeccably maintained and the entire place is a photo op. Everyone is friendly. The only negative about the hotel was a 4pm check in which actually didn’t happen until 5:30 pm. The food is awesome. I’m a vegetarian and have never seen so many selections. My son is a meat eater and this hotel has plenty. I have stayed up and down the coast in dozens of different hotels. We’ll always try to stay here upon our return. Thank you to all the Staff for taking such pride in your work.
Everything was beautiful
Aunque las instalaciones son nuevas, el mantenimiento no ha sido bueno. La limpieza deja mucho que decir. Los baños de las zonas sociales sin jabón, sucios y algunos sin poder usarse. La comida, aunque mucha, no es fresca, bastante grasosa y muy monótona. Ya que no se hacen reservas, la espera en los restaurantes es de más de 45 mins y la comida definitivamente no está a la altura de un restaurante. Desafortunadamente no fue una buena experiencia.
Liked the staff, didn’t like the lack of nightlife.
While the resort itself was very nice, the entertainment factor was lacking. The food was just okay. The staff was wonderful! I had my wedding here and unfortunately was less than impressed.
Friendly staff
We opted for partial Ocean view, which we got but it included an empty lot next to us.
The property was beautiful very relaxing. The staff was very friendly and helpful. Unfortunately our room was only cleaned a couple times. We would leave at 8:00 am and not return before 4:00 the room was never made up, they would eventually arrive between 5:00 & 6:00 when we were try to get ready for dinner so we would just get towels. We did allow them to clean once while we set on balcony. I personally feel like they could use more staff in housekeeping, what they had were friendly and did a good job when they did did it. The property itself was the cleanest property we have ever been to. Very nice resort.
I had an amazing 5 day stay. The staff were very friendly. The food and restaurant selections were amazing! I can definitely see myself coming back in the future
Loved the pools, beach, nice big clean rooms
It had everything you’re looking for on the resort
I liked the friendly staff. The resort was fresh and clean. The food was also good and the pools were great.
Modern and excellent service easy access to all amenities
The hotel was beautiful.
I liked the great customer service that started at check in. The staff is friendly, the rooms are very nice. We had a garden view but we were able to see the ocean which was breathe taken. There is a variety of food choices that actually taste good. The property is very clean however I didn't care for the alcohol beverages, they were either too sweet or watery. Overall it is a wonderful place to rest relax or have fun with friends and family
Everything was perfect ,I had a wonderful time in here. I would come back
Located 2.3 mi (3.7 km) from Mujeres Beach, Riu Palace Costa Mujeres-All Inclusive is within a 10-minute drive of other popular attractions like Playa Mujeres Golf Club. This 670-room, 4-star property has 5 outdoor pools along with a full-service spa and a free water park.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. Relish the international cuisine at Spaces, one of 6 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.
All 670 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and free bottled water are also standard.
Riu Palace Costa Mujeres-All Inclusive features a full-service spa, 5 outdoor pools, and a free water park. You can take advantage of free parking, along with limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a 24-hour health club, a steam room, and free WiFi in public areas.
Great price and great service. I definitely liked the buffet food better than the restaurants. Will definitely be retiring to riu place
I have travelled to Cancun 30 times over the past 25 years and this All Inclusive hotel has the best food and friendliest staff of all the places I’ve stayed. This hotel is impeccably maintained and the entire place is a photo op. Everyone is friendly. The only negative about the hotel was a 4pm check in which actually didn’t happen until 5:30 pm. The food is awesome. I’m a vegetarian and have never seen so many selections. My son is a meat eater and this hotel has plenty. I have stayed up and down the coast in dozens of different hotels. We’ll always try to stay here upon our return. Thank you to all the Staff for taking such pride in your work.
Everything was beautiful
Aunque las instalaciones son nuevas, el mantenimiento no ha sido bueno. La limpieza deja mucho que decir. Los baños de las zonas sociales sin jabón, sucios y algunos sin poder usarse. La comida, aunque mucha, no es fresca, bastante grasosa y muy monótona. Ya que no se hacen reservas, la espera en los restaurantes es de más de 45 mins y la comida definitivamente no está a la altura de un restaurante. Desafortunadamente no fue una buena experiencia.
Liked the staff, didn’t like the lack of nightlife.
Dear Guest, Thank you for sharing your feedback! It is wonderful to hear that you found our staff´s service welcoming. We make every effort to serve our guests and provide them with a great experience. Please note that the current lack of some of our service is because of our strict anti covid-19 protocols, which has been implemented to safeguard our guests and employees. We are sorry for the inconvenience this caused. We look forward to welcoming you back in the future. Nice wishes, Hotel Riu Costa Mujeres Online Reputation Manager
While the resort itself was very nice, the entertainment factor was lacking. The food was just okay. The staff was wonderful! I had my wedding here and unfortunately was less than impressed.
Friendly staff
We opted for partial Ocean view, which we got but it included an empty lot next to us.
Dear Guest, Thank you for the time you have taken to write us about your experience in our hotel. While a room request is always based on availability due to capacity and we are glad that we could accommodate your wishes, we regret to hear that your were not completely satisfied with the location of your room. We wish we would have known of your concerns during your stay as we are more than willing to take care of our guest's needs. Despite this inconvenience, we hope to welcome you again in our hotel. With our best wishes we remain, Hotel Riu Palace Costa Mujeres Online Reputation Manager
The property was beautiful very relaxing. The staff was very friendly and helpful. Unfortunately our room was only cleaned a couple times. We would leave at 8:00 am and not return before 4:00 the room was never made up, they would eventually arrive between 5:00 & 6:00 when we were try to get ready for dinner so we would just get towels. We did allow them to clean once while we set on balcony. I personally feel like they could use more staff in housekeeping, what they had were friendly and did a good job when they did did it. The property itself was the cleanest property we have ever been to. Very nice resort.
Dear guest, Thank you for the high rating you give to our services. Our guests' comments are absolutely essential to us and we always appreciate your feedback. We will certainly share your remarks and suggestions regarding our housekeeping services with the relevant department for their consideration. On behalf of the entire team, thank you and we look forward to welcoming you back soon. With our best wishes, Hotel Riu Palace Costa Mujeres Online Reputation Manager
Estimado huésped, En primer lugar, nos gustaría darle las gracias por haberse tomado la molestia de compartir su opinión acerca de su estancia en el Hotel Riu Palace Costa Mujeres. Aunque nos alegra que en general le agradaron nuestras instalaciones, sentimos enormemente que su experiencia con nosotros no haya sido plenamente satisfactoria. Le podemos asegurar que nuestro equipo se esfuerza al máximo para poder ofrecer una estancia de ensueño a nuestros huéspedes y nos entristece saber que en su caso no lo hemos conseguido. La opinión de nuestros huéspedes es fundamental para nosotros. Sus impresiones y valoraciones serán compartidas con nuestro director para determinar dónde debemos concentrar nuestros esfuerzos para superarnos cada día. Nuevamente nuestras más sinceras disculpas y esperamos de corazón poder recibirle de nuevo para recuperar su confianza en nosotros. Reciba un afectuoso saludo. Hotel Riu Palace Costa Mujeres Online Reputation Manager