We loved the layout of the property. We liked that the alacarte restaurants were in one location. The beach is beautiful. The pools are great. The staff were, without exception, extremely friendly.
Everything was excellent from start to finish. Very nice and courteous staff
The local food offerings were delicious! Came for the Rafael Nadal Tennis Center and loved it. Absolutely loved playing on the red clay, and the center was friendly and brand new. It was hot, but the roof made the playing conditions much better. Highly recommended.
Everything was great except the beach.. it was very dirty
The service was very good. Only major improvement needed in my opinion, is the need for chips and guacamole to be served at more places.
Like the resort and had a good time with my family
The rooms smelled like sewage. The food was cold or undercooked often
This property is beautiful and brand new! I was impressed w the staff and their friendly professionalism. The pool and amenities were amazing, the beach was footsteps away and the food was great! I would definitely go back and recommend this resort to everyone!
The resort was very large. But the staff made up for it! Everyone was going above and beyond
The food, wow. I read every review on this resort. Those that chose less than a 5, chose it based on silly reasons! No straws, construction, maintenance, etc.... Not discounting all of these as items as silly, but come on, straws? This resort is fantastic. The food at EVERY restaurant was excellent. Service was top notch. Francisco- Main Lobby Bar. Edgar- Sports Bar. Victoria- Family Selections Pool. These folks were just a few of the fantastic men and women that helped my family have a blast. I would gladly copse this resort time and time again. I’m so glad I went with my gut and looked past some of the negative post! You won’t be disappointed!
This property is beautiful but they are not up to speed on service. Most of the staff were nice and did try to accommodate us but there where so many little things that need improvement. Our room safe was broken and we requested to get fixed which never happened. They told us we had to eat at the buffet our first night because the reservations were booked. After I made a stink about it they got us an early reservation and we had to rush to make it. When we got to the resuturant it wasnt even full. None of the resultants were at full capacity for our stay. They were also out of kids wristbands and it took 2 days to get one. While we didn’t have any issues without it we wasted time checking for it several times. We went to lunch at the Posiden buffet and they again were making people wait when they had open tables. The best food was at the steak restaurant and if you are in the family selection the kids really enjoyed the breakfast in that building the most and it was easier then going to the main buffet on the other side of the property. On that note- this property is huge- while they do have golf carts and small boats to take you around you do have to wait for them so walking was usually faster. The boats were barely available so we never got a ride, which the kids really wanted to try. This property does have a nice beach area- and many pools. Overall if they could improve on thier staffing, food quality and service it would be a great property
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive places you within a 15-minute drive of popular attractions such as Dolphin Discovery and Shark Beach. This 670-room, 4-star property welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a free water park.
There are multiple options for onsite dining with 8 restaurants, including Isla Blanca (ShowCooking), which specializes in local and international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive's 670 rooms are air-conditioned and provide free minibar items, balconies, and free bottled water. 50-inch Smart TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Other standard amenities include safes, phones, and ironing boards.
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a health club, and outdoor tennis courts.
Dear Guest, For the entire team at Grand Palladium Costa Mujeres Resort & Spa was a pleasure to host you during your holidays in Mexico. We thank you for taking the time to rate us on Expedia. We look forward to welcoming you back soon. Best regards, Ariadna Camarena Hospitality Manager
We loved the layout of the property. We liked that the alacarte restaurants were in one location. The beach is beautiful. The pools are great. The staff were, without exception, extremely friendly.
Dear Guest, Thank you for at Grand Palladium Costa Mujeres Resort & Spa during your Caribbean holidays. It was a pleasure for our team to make your stay a very memorable experience. We invite you to visit us again whenever your travel plans bring you back to Costa Mujeres. Kind regards, Ariadna Camarena Hospitality Manager
Everything was excellent from start to finish. Very nice and courteous staff
Dear Guest, Thank you very much for taking the time to evaluate our Grand Palladium Costa Mujeres Resort & Spa. We hope to have the opportunity to welcome you back and pamper you soon. Do not hesitate to book your next vacation at our resort! Best regards, Ariadna Camarena Hospitality Manager
Dear Guest, Thank you for rating your experience at Grand Palladium Costa Mujeres Resort & Spa. It is a pleasure knowing that you enjoyed your stay in our resort, our aim is to provide you with a wonderful vacation experience in every sense and we are happy that on this occasion we had achieved it. We look forward to welcoming you back and creating even more amazing memories. Best regards, Ariadna Camarena Hospitality Manager
Dear Guest, It has been an honor to host you in Grand Palladium Costa Mujeres Resort & Spa and pampered you with the excellency in the service that you deserve. We would like to thank you for your preference and for rating us with 5 of 5 stars in Expedia. We trust this is only the beginning of your many visits as a new fan of our Hotel chain and look forward to your return. Cordially, Ariadna Camarena Hospitality Manager
The local food offerings were delicious! Came for the Rafael Nadal Tennis Center and loved it. Absolutely loved playing on the red clay, and the center was friendly and brand new. It was hot, but the roof made the playing conditions much better. Highly recommended.
Dear Mr. Jack, Thank you very much for selecting our Grand Palladium Costa Mujeres Resort & Spa. We are thrilled that you had a wonderful time while enjoying of our Rafa Nadal Tennis Centre, which has the most modern and well-equipped facilities and service. It always pleasant to receive such a positive review form our guests. Looking forward to welcome you back soon. Best regards, Ariadna Camarena Hospitality Manager
Everything was great except the beach.. it was very dirty
Dear Mrs. Kim, Thank you for sharing your experience about your recent stay at Grand Palladium Costa Mujeres Resort & Spa. We are glad to know your stay with us was great; as well, we appreciate your feedback about the beach area, we have transmitted to the corresponding department for its consideration. Everybody in Costa Mujeres looks forward to welcoming soon again. Best regards, Ariadna Camarena Hospitality Manager
The service was very good. Only major improvement needed in my opinion, is the need for chips and guacamole to be served at more places.
Dear Guest, At Grand Palladium Costa Mujeres Resort & Spa, we thank you for taking the time to share your experience through this media. We are delighted to learn that thank to the outstanding service received by our staff, you had a wonderful vacation time. Moreover, we appreciate your suggestions about having more chips and guacamole in all our bares and restaurants. We will transmit it to our Food & Beverage Manager for its consideration. Looking Forward for your next visit. Best Regards, Ariadna Camarena Hospitality Manager
Like the resort and had a good time with my family
Dear Guest, Thank you for taking the time to write a review about your recent stay with us. We are delighted to know that your experience at Grand Palladium Costa Mujeres Resort & Spa was pleasant; our number one priority is to make every guest experience exceptional and unique as it can be. We are looking forward to welcoming you back soon. Best regards, Ariadna Camarena Hospitality Manager
Apreciable Huésped, Gracias por habernos elegido como sede para el disfrute de sus vacaciones en Riviera Maya. Apreciamos que haya valorado nuestro servicio a través de Expedia. Esperamos que su estancia haya sido placentera. Quedamos a la espera de su próxima visita. Reciba un cordial saludo, Ariadna Camarena Hospitality Manager