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Recent guest reviews

This is our 2nd time here and it is fantastic each and every time. We recommend the state to anybody.

Awesome place awesome service will for sure go back

Pros: This resort is beautiful, you can tailor your experience, whether you want a relaxing beach day or to be in the main pool where there is more action and music, or go to one of the quieter pools Staff: the staff is just amazing. They are nice and always want to make sure you are having a good time. Entertainment: we loved the night shows and the live music. The Michael Jackson show, circus, burlesque, carnival, they were all incredible! Food options: plenty of options, our favorites where the French restaurant, dinner at the lobster house, and Agave. Also, loved the pizza bar by the beach for a quick snack Cons: Covid Measures: aside from good disinfecting practices, it’s almost like covid didn’t exist. Guests aren’t required to wear masks ever, the staff wears spit guards that barely cover their mouth and that will NOT protect anyone. I can’t imagine they feel safe having to interact with so many guests, and feeling so unprotected. I was SHOCKED and felt worried when interacting with them. I agree with not wearing masks at the pool/beach but not enforcing masks in the buffet line in closed spaces, or around the crowded bar areas, seems so irresponsible. How this resort hasn’t had a massive covid outbreak is beyond me. No social distancing is enforced, night entertainment includes parties with a dance floor. Wouldn’t you want to protect your guests and staff? And prevent perhaps having to shut down the hotel if you had an outbreak? They weren’t even trying..

Service, food and choice of cuisine was fantastic. We had access to the Excellence Club that offers a more secluded beach experience and an additional restaurant. The resort is large and, without some additional privacy, it could be challenging to find beach & pool chair, towels and restaurant seating.

Second visit with an Excellence all inclusive property and we were not disappointed. They pride themselves on going above and beyond. We went as a combination birthday Christmas trip. They went out of there way to celebrate my husbands birthday I think he received no less than 4 birthday cakes. The property is immaculate. We felt safer during covid conditions than at a big box store. The staff really makes the experience especially Gorge, Carmen and Cesar.

Wonderful place for romance, relax, and recharging. The staff was Excellent, the choices of foods and restaurants are fantastic. Like the amenities of the lazy river pools, spa, activities. Was a bit disappointed in the Ocean, due to the recent Hurricane washing up seaweed and debris, that is nature, not the Hotel's fault.

The Revive bar being right near the pool and all the fun activities!

The staff is very attentive, accommodating, they make you feel at home. The hotel is spotless, very clean. They have many activities to do within the resort and staff is always flat to give you suggestions. They always keep a drink in your hand not hard to enjoy and relax.

The resort is wonderful. We’ve been 6 times. I don’t have any complaints. Staff is wonderful and food / drinks are great.

Clean and prompt, everyone was friendly and great overall experience. Definitely would comeback and visit again. One problem, I just couldn’t stay as long as I wanted

All the staff housekeeping, gardeners, waiters, hostesses, bartenders check in staff and restaurant managers went out of their way to make you feel welcome and had a smile and greeting every time you saw them. They clearly enjoy their jobs and went the extra mile to insure that every guest had everything they needed.

The food, service and grounds were amazing. No complaints, just get up earlier to get a pool chair in your desired location since they fill up fast.

Staff extremely friendly and helpful. Rooms were amazing. Food and drink tasty and plentiful. The grounds were well cared for. The beach was lovely. My only critique is that I wish the hot tubs had been warmer.

The Amenities the service the food and staff were awesome

Amazing service! Very friendly staff. pool bar is the best!

Staff were amazing! Will definitely go back! Special mention to Ofelia of Mexican Travel Solutions, you are awesome!

Prolongacion Bonampak S/N Mz 1 Lt 10 Punta Sam QROO

Hotel highlights

  • Walking distance to Mujeres Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet parking

Located in Playa Mujeres within a short walk of Mujeres Beach, Excellence Playa Mujeres - All Inclusive - Adults Only is within 2 miles (3 km) of other popular sights such as Playa Mujeres Golf Club. This 450-room, 5-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a full-service spa.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Get your fill of international cuisine for breakfast, lunch, or dinner at Toscana, one of 10 onsite restaurants, or enjoy the ocean views at The Lobster House. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

The 450 accommodations feature furnished balconies or patios and afford space to spread out with sitting areas. 55-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, coffee makers, and free bottled water are other standard amenities.


Property features

Excellence Playa Mujeres - All Inclusive - Adults Only features a private beach, a full-service spa, and 7 outdoor pools. If you drive, put free valet parking to good use. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Two-Story RooftopTerrace Suite Spa or Pool View

1 King Bed | Sleeps 2

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid 19Test

1 King Bed | Sleeps 2

Junior Swim Up Suite Spa or Pool View + Free On-Site Covid-19

1 King Bed | Sleeps 2

Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test

1 King Bed | Sleeps 2

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (79) Couples (23) Family (4)
5
Partner Couples

This is our 2nd time here and it is fantastic each and every time. We recommend the state to anybody.

By on Mar 24, 2021

Review comment responded on Mar 24, 2021

Thank you for choosing Excellence Playa Mujeres once again as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Awesome place awesome service will for sure go back

By on Feb 7, 2021

Review comment responded on Feb 8, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection

5
Everyone

By on Jan 27, 2021

Review comment responded on Feb 8, 2021

Allow us to thank you for your preference on Excellence Playa Mujeres and for sharing your positive review with other travelers. It will be a pleasure to welcome you back for another memorable stay. Greetings from The Excellence Collection.

3
Partner Couples

Pros: This resort is beautiful, you can tailor your experience, whether you want a relaxing beach day or to be in the main pool where there is more action and music, or go to one of the quieter pools Staff: the staff is just amazing. They are nice and always want to make sure you are having a good time. Entertainment: we loved the night shows and the live music. The Michael Jackson show, circus, burlesque, carnival, they were all incredible! Food options: plenty of options, our favorites where the French restaurant, dinner at the lobster house, and Agave. Also, loved the pizza bar by the beach for a quick snack Cons: Covid Measures: aside from good disinfecting practices, it’s almost like covid didn’t exist. Guests aren’t required to wear masks ever, the staff wears spit guards that barely cover their mouth and that will NOT protect anyone. I can’t imagine they feel safe having to interact with so many guests, and feeling so unprotected. I was SHOCKED and felt worried when interacting with them. I agree with not wearing masks at the pool/beach but not enforcing masks in the buffet line in closed spaces, or around the crowded bar areas, seems so irresponsible. How this resort hasn’t had a massive covid outbreak is beyond me. No social distancing is enforced, night entertainment includes parties with a dance floor. Wouldn’t you want to protect your guests and staff? And prevent perhaps having to shut down the hotel if you had an outbreak? They weren’t even trying..

By , from New York on Jan 6, 2021

Review comment responded on Jan 21, 2021

Thank you for selecting all inclusive luxury Excellence Playa Mujeres as the host of your Caribbean holidays. Our guests’ experience is of utmost importance to us and we regret to hear that the experience with us was not of full satisfaction.We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. But we are sorry to read that we were not able to fully meet your expectations due to the face mask that some of our staff wears. Our new protocols are based on knowledge and recommendations from sources such as local and international authorities and The Excellence Collection’s very own above-the-curve health protocols. The resort follows a rigorous and thorough cleaning and disinfection process throughout the property common areas, such as public toilets, corridors, elevators, stairs, and contact surfaces in general, including rooms, loungers, among others. These protocols also include having sanitizer kit in each room free with mask included; healthy corners available in each reception with sanitizer kits that includes disposable gloves, alcohol gel and masks. We would like to thank you for your valuable feedback and we hope there will be an opportunity for us to reinstate your confidence in us. Please, receive our warmest regards from The Excellence Collection.

5
Partner Couples

Service, food and choice of cuisine was fantastic. We had access to the Excellence Club that offers a more secluded beach experience and an additional restaurant. The resort is large and, without some additional privacy, it could be challenging to find beach & pool chair, towels and restaurant seating.

By on Dec 28, 2020

Review comment responded on Feb 2, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean holiday and for taking your valued time to share your review. It is our pleasure to read that the outstanding service provided by our lovely colleagues, our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Our commitment is to make every guest experience, as exceptional and unique as it can be. Please know that it would be a pleasure to welcome you back to the hotel! Greetings from The Excellence Collection.

5
Partner Couples

Second visit with an Excellence all inclusive property and we were not disappointed. They pride themselves on going above and beyond. We went as a combination birthday Christmas trip. They went out of there way to celebrate my husbands birthday I think he received no less than 4 birthday cakes. The property is immaculate. We felt safer during covid conditions than at a big box store. The staff really makes the experience especially Gorge, Carmen and Cesar.

By , from Bristol, Ct on Dec 27, 2020

Review comment responded on Feb 2, 2021

Thank you for choosing Excellence Playa Mujeres as the host of your Caribbean Christmas and your husband's celebration and for taking your valued time to share your review. We are very pleased to read very nice remarks on the positive sides of your vacation with us and mention the services that made your stay more comfortable. In addition, our attentive staff made your stay more comfortable. The staff is one of the core pillars of our identity in order to provide a memorable guest experience, as exceptional and unique as it can be. Greetings from The Excellence Collection.

5
Partner Couples

Wonderful place for romance, relax, and recharging. The staff was Excellent, the choices of foods and restaurants are fantastic. Like the amenities of the lazy river pools, spa, activities. Was a bit disappointed in the Ocean, due to the recent Hurricane washing up seaweed and debris, that is nature, not the Hotel's fault.

By , from Florida on Nov 22, 2020

5
Partner Couples

The Revive bar being right near the pool and all the fun activities!

By on Nov 7, 2020

5
Partner Couples

The staff is very attentive, accommodating, they make you feel at home. The hotel is spotless, very clean. They have many activities to do within the resort and staff is always flat to give you suggestions. They always keep a drink in your hand not hard to enjoy and relax.

By , from Chicago,IL on Nov 4, 2020

5
Everyone

By on Sep 6, 2020

Excellence Playa Mujeres - All Inclusive - Adults Only

Prolongacion Bonampak S/N Mz 1 Lt 10, Punta Sam, QROO 77400
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