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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
VIP Access

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Property video
Lobby
Resort view
Outdoor wedding area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included

Explore the area

View in a map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Mujeres Beach
    ‪8 min walk‬
  • Place, Punta Sam Beach
    ‪3 min drive‬
  • Place, Playa Mujeres Golf Club
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬
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Room options

View all photos for Junior Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Suite Spa or Pool View

9.2 out of 10
Wonderful
(93 reviews)
  • 807 sq ft
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down comforters, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.6 out of 10
Exceptional
(35 reviews)
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.4 out of 10
Exceptional
(13 reviews)
  • Ocean view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.6 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Premium bedding, down comforters, free minibar, in-room safe

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 807 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Premium bedding, down comforters, free minibar, in-room safe

Terrace Suite With Plunge Pool

8.8 out of 10
Excellent
(14 reviews)
  • 1600 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Punta Sam

Located in Playa Mujeres within a short walk of Mujeres Beach, Excellence Playa Mujeres - Adults Only All Inclusive is within a mile (2 km) of Punta Sam Ferry Terminal. This 450-room, 5-star property welcomes business and leisure travelers with 7 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Mujeres Beach - 8 min walk - 0.5 miles
  • Punta Sam Beach - 3 min drive - 1.1 miles
  • Punta Sam Ferry Terminal - 3 min drive - 1.1 miles
  • Playa Mujeres Golf Club - 4 min drive - 1.8 miles
  • North Beach - 47 min drive - 5.9 miles

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪The Deli - ‬6 min drive
  • ‪El Suspiro - ‬7 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Cafecito - ‬5 min drive
  • ‪The Market Kitchen - ‬7 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, a full-service spa, and 7 outdoor pools. You can take advantage of free valet parking, along with an airport shuttle (available 24 hours) for MXN 3904.21 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this adults-only property include a 24-hour gym, a sauna, and a rooftop terrace.
55-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and pillow menus, and bathrooms offer jetted tubs, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and sitting areas are also available.
7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a private beach, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

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  • Hot tub
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May 3 - May 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (44 inches high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Are there all-inclusive rate plans at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and sailing.

How much does it cost to stay at Excellence Playa Mujeres - Adults Only All Inclusive?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - Adults Only All Inclusive on May 3, 2026 start from $577, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive provides free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on our site.

What's there to do around Excellence Playa Mujeres - Adults Only All Inclusive?

This property is situated in Playa Mujeres within a short 12-minute walk of Mujeres Beach. You'll also find Ultramar Ferry Puerto Juárez and Playa Mujeres Golf Club within a short drive.

Is there parking available at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, valet parking is offered for free at the all-inclusive property.

Is there a spa available at Excellence Playa Mujeres - Adults Only All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, couples treatments, and body wraps.

Does Excellence Playa Mujeres - Adults Only All Inclusive feature a casino on the premises?

No, Excellence Playa Mujeres - Adults Only All Inclusive doesn't have a casino.

Is there an indoor pool at Excellence Playa Mujeres - Adults Only All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools and a hot tub.

What amenities will couples enjoy at Excellence Playa Mujeres - Adults Only All Inclusive?

This adults-only all-inclusive property offers many amenities for couples such as a private beach and a beach bar with some guestrooms featuring private plunge pools.

Are there hot tubs at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a restaurant that serves breakfast?

Yes, Excellence Playa Mujeres - Adults Only All Inclusive has 11 restaurants, and serves breakfast for a surcharge.

Will Excellence Playa Mujeres - Adults Only All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Excellence Playa Mujeres - Adults Only All Inclusive.

Are there connecting rooms at Excellence Playa Mujeres - Adults Only All Inclusive?

No, there aren't connecting guestrooms at this all-inclusive property.

How close is the airport from Excellence Playa Mujeres - Adults Only All Inclusive?

The closest major airport to Excellence Playa Mujeres - Adults Only All Inclusive is Cancun Intl. Airport (CUN), which is 17.6 mi away (38 minutes by car).

Are there rooms with balconies at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, every guestroom at Excellence Playa Mujeres - Adults Only All Inclusive comes with a furnished balcony with some featuring ocean or pool views.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a wedding venue on site?

Take advantage of the wedding venue at Excellence Playa Mujeres - Adults Only All Inclusive if you plan to say "I do" during your trip.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1086 out of 1439 reviews
Rating 8 - Good. 197 out of 1439 reviews
Rating 6 - Okay. 94 out of 1439 reviews
Rating 4 - Poor. 25 out of 1439 reviews
Rating 2 - Terrible. 37 out of 1439 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

simone

Liked: Cleanliness, staff & service, amenities
Fantastic hotel. Amazing food - great choices Everything is on the app - so make sure you download it. 40mins from airport Airport transfers easy to organise with the hotel at additional cost and charged to your room.
Stayed 7 nights in Dec 2025

6/10 Okay

Robert Arnold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I believe it is like most resorts you go to the view, beach and rooms are great but the food in all of the restaurants were coming up very short in all aspects.
Stayed 6 nights in Dec 2025

10/10 Excellent

Christine Yoshiko

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent stay at the Excellence Playa Mujeres during the Christmas holidays! The food was delicious, bars everywhere, the staff, and service were phenomenal. Stayed in their junior swim up room. I love ocean front rooms, but staying in a swim up is so convenient. It feels like your own villa, about 800 square feet, which is easily accessible to everything at the resort. The sand was silky smooth, with a beautiful beach! It had just rained for 2 days, so there was some seaweed, and the water was a bit murky. However, 2 days later, the ocean water was much clearer, warm, with less seaweed. It’s definitely a 5-Star Hotel! My most favorite all-inclusive!
Swim up pool, in front of our junior suite stay.
Stayed 3 nights in Dec 2025

10/10 Excellent

Anthony, Cambridge

Great place
Stayed 5 nights in Nov 2025

10/10 Excellent

PETE

Stayed 5 nights in Dec 2025

8/10 Good

Sauson

Stayed 1 night in Dec 2025

10/10 Excellent

Tracy

Liked: Staff & service
Stayed 6 nights in Dec 2025

10/10 Excellent

Vickie

Stayed 4 nights in Dec 2025

10/10 Excellent

Athar

Liked: Cleanliness, property conditions & facilities
Staff was great
Stayed 4 nights in Dec 2025

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I’ve stayed on this property, I was disappointed the second time around. Entertainment was terrible. Pool games and fun with staff, nowhere to be found. Food was mediocre at best.
Stayed 4 nights in Dec 2025

10/10 Excellent

Angela Ann

Liked: Cleanliness, amenities, property conditions & facilities
The staff was wonderful, the place was beautiful and clean. Loved every minute of my stay
Stayed 6 nights in Dec 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is very nice and the staff is friendly.
Stayed 4 nights in Dec 2025

8/10 Good

Monique

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! They're what makes the hotel what it is. Nice, cozy room, plenty of cable movies in English to watch. Food was good at restaurants. My only complaint is there is no lunch buffet. Only a sit down and order style at three of the restaurants for lunch and the menu is very limited. All three restaurants seem to offer the same type of food. It was very repetitive if you're staying on long trips. Night entertainment was great. We had a great time! Lots of beach chairs, but guests seem to reserve chairs at 6:30am, so beware. Other than that, it was fine.
Stayed 8 nights in Dec 2025

10/10 Excellent

Hooman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Excellence Playa Mujeres. Everything was beautifully maintained, the service was consistently attentive, and the overall atmosphere felt upscale and relaxing. The staff truly made the experience special, always friendly and professional. The food quality and variety were great, and the resort never felt crowded. While no place is absolutely perfect, this resort came very close, and we thoroughly enjoyed our time here. We would happily return and recommend it to anyone looking for a luxurious, peaceful getaway.
Stayed 4 nights in Dec 2025

10/10 Excellent

Marilyn, Tucson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing!! Our rooms were always cleaned and turned down at night. We celebrated our 50th wedding anniversary and each evening our room was decorated. Amenities were abundant and we truly were in paradise!
Stayed 5 nights in Dec 2025

10/10 Excellent

Dennis Brian

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were spacious and very clean. The staff and accommodations were excellent. Look forward to returning again.
Stayed 6 nights in Oct 2025

10/10 Excellent

Kristi

Stayed 2 nights in Dec 2025

4/10 Poor

Dermot

Traveled with family
Liked: Cleanliness
Staff was extent above and beyond Food was mediocoe
Stayed 7 nights in Dec 2025

10/10 Excellent

Genevieve

Liked: Cleanliness, amenities, property conditions & facilities
The entertainment stafff went above and beyond. As did the beef staff at club excellence We very much enjoyed the pickleball and volleyball
Stayed 7 nights in Dec 2025

6/10 Okay

Darren Wayne

Traveled with partner
Liked: Cleanliness
This resort stated they had updated, however the update seems to be electronics mainly and small wall decor. We also had AC issues and were moved to a non updated room which unfortunately also had AC issues and wouldn’t go below 76 degrees in the room. Food sadly was also a let down as we tried four different restaurants and we left hungry to say the least. Overall I’d say they have awhile to go to renovate to make this resort back to what it once was. Priced right compared to other resorts in our opinion just needs some help from the entrance to the rooms.
Stayed 3 nights in Dec 2025

4/10 Poor

Behrooz

Traveled with family
Liked: Cleanliness, property conditions & facilities
Apart from breakfast which was excellent, all other food at all the restaurants as well as room service food was terrible!
Stayed 7 nights in Dec 2025

10/10 Excellent

Sumandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2025

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. The staff are excellent
Stayed 7 nights in Dec 2025

6/10 Okay

Phuong-Anh Dang, Sachse

The staff and service was great but after staying at 8+ different all-inclusive resorts in Cancun, we weren't that impressed and did not understand the hype. Their sister resort, Finest, is much better in our opinion. The food was okay. Lobster House was our favorite. Breakfast buffet was good. We didn't have to wait that long at restaurants. However, the wait time for food once we were seated was incredibly long. We would wait at least 30 mins for the appetizers then the entrees so one lunch/dinner takes 2 hours. The rooms were very nice.
Stayed 4 nights in Dec 2025

10/10 Excellent

d

Stayed 7 nights in Dec 2025

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