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Excellence Playa Mujeres - All Inclusive - Adults Only

5.0 out of 5.0

Excellence Playa Mujeres - All Inclusive - Adults Only

5.0 out of 5.0
Overview Reviews Amenities & Policies
Prolongacion Bonampak, Playa Mujeres, QROO
1-844-663-2269
4.6
out of 5
"Excellent!"
See all 987 reviews
Room cleanliness 4.5
Service & staff 4.5
Room comfort 4.5
Hotel condition 4.5

This hotel is most popular for:

  • Couples
  • Everyone
  • Friends

Recent guest reviews

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It's beautiful and just like paradise. However on the last day I got a terrible case of food poisoning. I had breakfast, a few hours later and it was all badness. No, it's not from a hangover, I actually can't drink alcohol. My husband was fine the entire time, I just had bad luck. My reason for giving an average review is at check out. We were asked about our stay. I mentioned we had a lovely time except for our room 8353 had a shower with a really bad low spot so water collected quite a bit (to my ankle) even though the drain was very good and of course my food poisoning episode from which I was still recovering. Instead of just expressing sympathy there was a quick, well, did you tell anyone other than me? Hmm, I was barely able to stand and didn't make it more than 10 minutes sitting with my husband as he ate dinner....no, I didn't think to call anyone. What could anyone have done to help me at the tine? With a look of relief she said well, it you didn't mention to anyone.... then a mumbled "Sorry for your inconvenience." We weren't complaining, I was mentioning the shower so they can fix it and well, she asked about my stay. I felt like there would have been more consideration if I had complained during my illness. If it's proof they wanted...well, I have that. Anyway, we had a great time up till I got sick and even then, my hubby enjoyed Havana. The folks are nice and the place....perfect. We would give it a 2nd chance and recommend you try it yourselves.

Everything and everyone were excellent. The cleanliness, service, spa and all facilities were great.

Attention to detail was amazing! They really make their guest feel so special during their stay.

Such a wonderful experience. Top-notch everything. The food was great in most places. The service was spectacular. The decor and facilities were luxurious and we had a fantastic short vacation. We hope to return next year for a longer stay

the best place we have ever stayed!!!!!!!......food was excellent, staff amazing! check in easy

Beautiful property, friendly and attentive staff, good food and drinks and excellent beach and pool.

I wouldn’t stay anywhere else after staying here. Everything was just perfection.

My family and I had a very relaxing and amazed by the hospitality at this resort it surpassed our expectations from the cleanliness, beautiful hotel decor , all the activities the hotel has to offer , the quality of people , the amazing hotel staff the service was just incredible ! This is by far one of the best hotels we have ever been too especially for the hospitality !! We have been to one of the most luxurious hotels in USA and it doesn’t compare to the hospitality from the staff at Exellence Mexico . We would come back here to have a real relaxing vacation !!!

Prolongacion Bonampak Playa Mujeres QROO

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located within a mile (2 km) of Punta Sam Ferry Terminal, Excellence Playa Mujeres - All Inclusive - Adults Only is within 2 miles (3 km) of Playa Mujeres Golf Club. This 450-room, 5-star property has 7 outdoor pools along with a private beach and a full-service spa.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Toscana, which has garden views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Guests can expect to find free WiFi and 42-inch an LED TV with satellite channels and a DVD player. Beds are dressed in premium bedding and the bathroom offers a jetted tub, a hair dryer, and free toiletries. Other standard amenities include free minibar items, a furnished balcony or patio, and a sofa bed.


Property features

Excellence Playa Mujeres - All Inclusive - Adults Only features a private beach, a full-service spa, and 7 outdoor pools. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this adults-only property include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Terrace Suite With Plunge Pool

King 1 | Sleeps 2

Two-Story RooftopTerrace Ste Spa-Pool Vw

King 1 | Sleeps 2

Excellence Club Junior Suite Ocean View

King 1 | Sleeps 2

Jr Ste Swim Up Spa or Pool View

King 1 | Sleeps 2

Guest reviews for Excellence Playa Mujeres - All Inclusive - Adults Only

Everyone (139) Couples (749) Business (1) Family (31) Other (13) Friends (54)
5
Everyone

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By on Jun 1, 2019

5
Everyone

By on May 13, 2019

5
Everyone

By on Apr 29, 2019

3
Partner Couples

It's beautiful and just like paradise. However on the last day I got a terrible case of food poisoning. I had breakfast, a few hours later and it was all badness. No, it's not from a hangover, I actually can't drink alcohol. My husband was fine the entire time, I just had bad luck. My reason for giving an average review is at check out. We were asked about our stay. I mentioned we had a lovely time except for our room 8353 had a shower with a really bad low spot so water collected quite a bit (to my ankle) even though the drain was very good and of course my food poisoning episode from which I was still recovering. Instead of just expressing sympathy there was a quick, well, did you tell anyone other than me? Hmm, I was barely able to stand and didn't make it more than 10 minutes sitting with my husband as he ate dinner....no, I didn't think to call anyone. What could anyone have done to help me at the tine? With a look of relief she said well, it you didn't mention to anyone.... then a mumbled "Sorry for your inconvenience." We weren't complaining, I was mentioning the shower so they can fix it and well, she asked about my stay. I felt like there would have been more consideration if I had complained during my illness. If it's proof they wanted...well, I have that. Anyway, we had a great time up till I got sick and even then, my hubby enjoyed Havana. The folks are nice and the place....perfect. We would give it a 2nd chance and recommend you try it yourselves.

By , from US on Apr 26, 2019

5
Families

Everything and everyone were excellent. The cleanliness, service, spa and all facilities were great.

By on Apr 17, 2019

5
Everyone

By on Mar 31, 2019

3
Everyone

By on Mar 5, 2019

5
Everyone

By on Mar 4, 2019

5
Partner Couples

Attention to detail was amazing! They really make their guest feel so special during their stay.

By , from NYC, us on Feb 8, 2019

5
Everyone

Such a wonderful experience. Top-notch everything. The food was great in most places. The service was spectacular. The decor and facilities were luxurious and we had a fantastic short vacation. We hope to return next year for a longer stay

By on Feb 4, 2019

Excellence Playa Mujeres - All Inclusive - Adults Only

Prolongacion Bonampak, Playa Mujeres, QROO 77400