SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
VIP Access

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Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Exterior
Property video
3 outdoor pools, open 8:00 AM to 6:00 PM, cabanas (surcharge)
Miscellaneous
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly

Explore the area

View in a map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Place, Punta Sam Ferry Terminal
    ‪10 min walk‬
  • Place, Punta Sam Beach
    ‪10 min walk‬
  • Place, Mujeres Beach
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Captivate Swim-Out King

9.0 out of 10
Wonderful
(7 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Two Queen

  • Garden view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Delight Ocean View King

9.2 out of 10
Wonderful
(16 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Delight Ocean View Two Queen

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

Delight King

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

Delight Two Queen

8.0 out of 10
Very good
(1 review)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

SLS Elite King

8.8 out of 10
Excellent
(3 reviews)
  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

SLS Elite Two Queen

  • Marina view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Ocean View Rooftop King

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

SLS Elite Ocean View Rooftop Two Queen

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 2 Queen Beds

SLS Elite Specialty Suite

  • Ocean view
  • 538 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Euphoria Suite King

  • Ocean view
  • 764 sq ft
  • Sleeps 4
  • 1 Double Bed

Euphoria Corner Suite Ocean View King

  • Ocean view
  • 893 sq ft
  • Sleeps 4
  • 1 King Bed

Captivate Swim-Out Family Style two-Bedroom

  • Garden view
  • 1453 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Delight Family Style Two-Bedroom

  • City view
  • 1076 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Euphoria Corner Suite Marina View King

  • Marina view
  • 1044 sq ft
  • Sleeps 4
  • 1 King Bed

Luxuriate Two Bedroom Suite

  • Ocean view
  • 2497 sq ft
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Punta Sam

Located in Playa Mujeres, SLS Playa Mujeres – ALL Inclusive Collection is within a 15-minute drive of popular attractions such as Ultramar Ferry Puerto Juárez and Plaza Las Americas. This 498-room, 5-star property welcomes business and leisure travelers with 3 outdoor pools, a private beach, and a marina.

What's nearby

  • Punta Sam Beach - 10 min walk - 0.5 miles
  • Punta Sam Ferry Terminal - 10 min walk - 0.5 miles
  • Mujeres Beach - 3 min drive - 0.9 miles
  • Isla Mujeres Ferry Terminal - 44 min drive - 4.8 miles
  • North Beach - 44 min drive - 5.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • The Deli
  • The Rooftop
  • caprichos villa del palmar
  • Gourmet Hall
  • Davinos

About this property

SLS Playa Mujeres – ALL Inclusive Collection

SLS Playa Mujeres – ALL Inclusive Collection features a private beach, a marina, and a full-service spa. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach property include 3 outdoor pools, a nightclub, and karaoke.
42-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and children's slippers. Free minibar items, espresso makers, and safes are also available.
A private beach and a marina are featured at the property. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ciel SPA has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants
  • 2 poolside bars
  • 3 beach bars
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach club
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboard
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Golf carts
  • Karaoke
  • Kayaking
  • Nightclub
  • Paddleboard
  • Playground
  • Sauna
  • Snorkeling
  • Steam room
  • Table tennis
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby toys
  • Beach toys
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • Lifeguards on site
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Free beach cabanas
  • Garden
  • Marina
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator (36 inch wide door)
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - November 2024

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Children's slippers
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 1 total (40 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number 0123005f27c81

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 6:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

Frequently asked questions

Are there all-inclusive rate plans at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection has all inclusive rates that come with all meals included. Activities include soccer, volleyball, and water fitness classes.

How much does it cost to stay at SLS Playa Mujeres – ALL Inclusive Collection?

As of Mar 4, 2026, prices found for a 1-night stay for 2 adults at SLS Playa Mujeres – ALL Inclusive Collection on Mar 15, 2026 start from 661.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at SLS Playa Mujeres – ALL Inclusive Collection?

SLS Playa Mujeres – ALL Inclusive Collection offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to do near SLS Playa Mujeres – ALL Inclusive Collection?

This property is situated in Playa Mujeres, just steps from Punta Sam Ferry Terminal. You'll also find Mujeres Beach and Punta Sam Beach less than a mile away.

Is parking available on site at SLS Playa Mujeres – ALL Inclusive Collection?

Yes, secured self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa available at SLS Playa Mujeres – ALL Inclusive Collection?

Ciel SPA is the property's spa and services include hot stone massages, Swedish massages, hydrotherapy, and aromatherapy.

Does SLS Playa Mujeres – ALL Inclusive Collection feature a casino?

No, SLS Playa Mujeres – ALL Inclusive Collection doesn't have a casino.

Will I find an indoor pool at SLS Playa Mujeres – ALL Inclusive Collection?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and 2 hot tubs. Guests have pool access between 8:00 AM and 6:00 PM.

Is SLS Playa Mujeres – ALL Inclusive Collection good for couples?

There are many amenities for couples at this all-inclusive property, including Champagne service and in-room massages in each guestroom with some featuring ocean views.

Are there hot tubs at SLS Playa Mujeres – ALL Inclusive Collection?

Yes, guests can enjoy 2 spa tubs at this all-inclusive property.

Does SLS Playa Mujeres – ALL Inclusive Collection have a restaurant with a breakfast menu?

No, SLS Playa Mujeres – ALL Inclusive Collection doesn't have a restaurant that serves breakfast.

Will SLS Playa Mujeres – ALL Inclusive Collection allow pets to stay for free?

Yes, cats and dogs can stay for free at SLS Playa Mujeres – ALL Inclusive Collection.

Does SLS Playa Mujeres – ALL Inclusive Collection have connecting rooms?

Yes, you can book connecting guestrooms at this all-inclusive property for your group or family vacation.

Where is the closest airport to SLS Playa Mujeres – ALL Inclusive Collection?

The closest major airport to SLS Playa Mujeres – ALL Inclusive Collection is Cancun Intl. Airport (CUN), which is 17.1 mi away (42 minutes by car).

Are there rooms with balconies that I can book at SLS Playa Mujeres – ALL Inclusive Collection?

No, there aren't any guestrooms with balconies at SLS Playa Mujeres – ALL Inclusive Collection.

Does SLS Playa Mujeres – ALL Inclusive Collection have a wedding venue on site?

Take advantage of the wedding venue at SLS Playa Mujeres – ALL Inclusive Collection if you plan to say "I do" during your trip.

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 576 out of 832 reviews
Rating 8 - Good. 124 out of 832 reviews
Rating 6 - Okay. 67 out of 832 reviews
Rating 4 - Poor. 30 out of 832 reviews
Rating 2 - Terrible. 35 out of 832 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Francisco J

Stayed 6 nights in Nov 2025

2/10 Terrible

Amelia

Traveled with family
Liked: Property conditions & facilities
Disliked: Amenities
Me dieron un cuarto en el estacionamiento con un ruido q no se quitó toda la noche en el desayuno me paré por cubiertos porq los meseros ni su luz en la cena le dije q tenía mil hambre porq no comimos y m contestó q no era su problema fui con un gerente después d perder uno d los dos días q fui porq m dieron el cuarto hasta las 4 y les reclame la noche q pase m cambiaron hasta las 5 del otro dia
Stayed 2 nights in Dec 2025

10/10 Excellent

Yashar

Stayed 4 nights in Nov 2025

6/10 Okay

Manpreet

Traveled with family and small children, Traveled with family
Liked: Cleanliness
There was limited food options and the buffet wasn't open every day, which made it hard to get food since the restaurant reservations were always booked.
Stayed 4 nights in Nov 2025

4/10 Poor

Ishraj

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Buffet was closed for dinner 3 out of the 5 nights we stayed. And breakfast buffet was the same everyday. Chair was broken at one of the resturants and my wife fell luckly no major injuires. Was told we will have a hibachi table at one of the restaurants ended up being normal. Also we were the first table at the resturanr and got our food last.In room dining options are few. Wouldnt recommended going here with a family or a little one as the adults only area/pool is massive comapred to kids and family pools. Looks wise resort is nice but lacking in all other areas wouldnt recommend going for the price you pay
Stayed 5 nights in Nov 2025

2/10 Terrible

Ze dian

Stayed 5 nights in Nov 2025

10/10 Excellent

Jorlen

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, luxurious and staffing nice. Food can always be better 8/10.
Stayed 3 nights in Nov 2025

10/10 Excellent

Rabab

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was amazing, people were amazing, we loved it!
Stayed 3 nights in Nov 2025

2/10 Terrible

Justin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I can tell that this hotel/resort is understaffed given how not all their restaurants are open daily and I see the same workers in different restaurants. Restaurants also refused to give me walk-in option 1 hour before closing because they said they're "full for the night" so I had to spend a night starving myself. The beach staff did not assist me with opening a beach umbrella when I explicitly asked for help since I did not figure it out myself. I've had numerous instances where I had to follow up on my food after waiting > 20min. in restaurants because they forgot to check on my food status. I can see that staff prioritize families with children as I came with just me and my fiancée. It's also surprising how empty it feels when everything is closed by 9/10pm. Compared to my stay at another hotel/resort on the Cancún hotel zone, this one was very underwhelming. I was only here for a wedding site visit, but I can confirm that I will not be staying here for my wedding or next vacation in general.
Stayed 2 nights in Nov 2025

10/10 Excellent

Galiya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, good food, excellent service
Stayed 8 nights in Sep 2025

10/10 Excellent

Brenda

Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing family friendly resort! Cannot wait to come back
Stayed 4 nights in Nov 2025

2/10 Terrible

Fabiola

Traveled with partner
Disliked: Staff & service, amenities
Came to celebrate my wife’s birthday. Kids were everywhere. Which wasn’t a major problem, but unexpected. The food was great at the pool, but the service was absolute trash. Staff don’t greet you — it’s like they hate to be there. The service is inconsistent. For an all inclusive resort and a promise to do something special for my wife when we got to the room only to not follow through for any of the days we were there, and met with irritation when I asked pretty much sums up my experience. Honestly, when we drove in, there was barely any security..I overlooked that, but it was truly trash. The. The hibachi…abysmal. Overcooked, cringe, and unappetizing. Breakfast was okay. Twiggy’s has good food. The spa was nice! But again, service and hospitality is spotty. I recommend they connect with The Handy consultant to reform their overall approach. I’ve seen them so amazing work with the worst places. Truly, I’ll NEVER be back and will NEVER recommend them.
Stayed 4 nights in Oct 2025

4/10 Poor

Rania George

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
All of the above!!! While the hotel buildings, layout and rooms were very nice yet many of us had reservations such as - check in took around one hour -on the cleanliness ( there was still sand in the room after they cleaned it) , - some staff were not very welcoming or friendly, - service (room service took around half an hour for 2 cups of American coffee), - thought it was an all inclusive hotel yet we had hard time in “booking” in restaurants to eat noting that kitchens closed around 10! In general, I consider that it was way over priced for the service provided!
Stayed 5 nights in Nov 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
1. The bathroom floor looked watet stained and wasn't mopped. 2. The drinking glasses were left dirty and never washed..lipstick stained. Otherwise we were very pleased with the room.
Stayed 7 nights in Oct 2025

10/10 Excellent

Martez, Alexandria

Stayed 5 nights in Nov 2025

10/10 Excellent

Maeve Mary

Stayed 8 nights in Oct 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property, very friendly staff that went above and beyond. Decent to really good food, breathtaking spa, abundant amenities, and beautiful cozy room. Only downside, drinks can be watered down, but it’s all inclusive and that’s expected. I would give this place 12 out of 10. Go there now before it becomes extremely popular and expensive because it’s a relatively newer property.
Stayed 4 nights in Nov 2025

4/10 Poor

Diana

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Room : not family-friendly. The glass divider between the bathroom and the bedroom is completely see through, even when pulling down the lucid shade. Not family friendly and offers zero privacy. Very inconvenient when you have children. Restaurants - they don’t offer kids menus. Each place had 2 options so my daughter ate the same thing every day. Also, the kids bar, Baraccuda, was closed during our stay Kids club - we couldn’t participate because every time we went to visit, it was closed. Weird to me that that they would be closed from 11am-2pm. Inconvenient. Beach - there was a ton of poop along the entire beach. I have video and photos to prove it. It’s the resort’s responsibility to clean it. Disgusting and it ruined our trip. I will not be returning to this resort.
Stayed 4 nights in Nov 2025

8/10 Good

Hannah Rose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was very relaxing and just the refresh we needed. This was a family vacation with my husband and my 3 1/2 year old son. My son was too young for kids club and travel with a toddler can be challenging but the amenities, restaurants and services made it the most relaxing trip we’ve had in years. Pools and beach were great and loved that we got drinks service on the beach and food/drinks service at the pool. The pools are intricate with lots of entertainment and space for kids of all ages and swimming levels. The service was good, but be sure to tip make sure your service maintains good. We forgot to pull some cash out for tips and noticed a decline in service, then after we pulled out cash and tipped service increased. Everyone raved about the food, I’d probably give it a 7 out of 10 very solid for an all inclusive but I had hoped it would be a little better based on reviews. Whilst I found the Mediterranean, the steak house and the special event food amazing I found breakfast okay and the Mexican very disappointing. Breakfast and at the market has tons of options some are better than others, definitely options for everyone. Room service is good, very convenient and helpful with the a toddlers unpredictability. Loved the juice bar for smoothies! Rooms were very clean and great space, we had an ocean view and it was lovely!! Our balcony was big! The only con was sound proofing was not the best. Could hear people running in the halls and room above moving.
Stayed 7 nights in Nov 2025

2/10 Terrible

Samer

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Beautiful hotel obviously new BUT foods are not available all time specially after 10 PM. You can find the food if you find the food it taste very good but literally very bad. Customer service the people at the reception. They’re not helpful at all Bar more problem with keep up inventories in place try to get drinks LSA out of stock. You have to wait for 15 minutes then you wait for two hours. No drinks was bad experience with service such a big problem with beautiful hotel but bad management.
Stayed 5 nights in Nov 2025

2/10 Terrible

Edward, Fort Collins

Stayed 6 nights in Oct 2025

4/10 Poor

RITA

Disliked: Cleanliness
Stayed 4 nights in Nov 2025

4/10 Poor

Sarvjeet

Liked: Cleanliness
I am so disappointed in SLS. I went with very high expectations that unfortunately were not met. The service was so bad. We were served with frowns . No smiles . No Greetings. We had to ask 3-4 times just for a cup of coffee in the morning . Even after tipping generously we were treated poorly. The only shout out I have to give is for Danny at adult pool and Jorge at the rooftop bar! These 2 were amazing . The rest of the staff needs to learn how to be nice to people that pay so much . There were no activities during the day. Way too many kids running around. There is no adult side to the hotel so we’re we’re awakened every night to crying babies and kids running around on the top floor. Honestly I have been to way nicer resorts for less the money . Management needs to step up !!!!!
Stayed 4 nights in Nov 2025

10/10 Excellent

Jai

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great resort and staff. Very clean.
Stayed 4 nights in Oct 2025