The property is beautiful, the food was delicious, the drinks were sub-par - which i guess could be expected in an All-inclusive resort; However, there should never be sales staff harassing you when you're on vacation attempting to solicit business.
The food options were decent except room service. The room service options were extremely limited and the food tasted awful. I was repeatedly approached by staff trying to sell me a timeshare which I had no interest in. Everytime I stepped out of my room there were waiting for me. This experience really impacted my ability to relax. I was always looking over my shoulder and trying to avoid them.
This property is beautiful on the outside and horrible on the inside. In our room the doors to the bathroom and shower doors did not close properly or all the way. The staff don’t care if you are happy or if things are going well. I get it’s a new property but there should be training to make your guest feel special and check in on them. Honestly these people just seem to show up for their paycheck which means they will not go above and beyond or even average service. It’s sad we meet maybe 2 ppl that were so nice and definitely made you feel welcomed. There are so many better places in Cancun please save your money and go else where.
Air conditioner leaked water all night in our bedroom ceiling. Called 3 times customer service for extra towels, no response. Front desk were very nice but still did not give me the extra towels. Bugs flying in the room. My daughter and I got bug bites. Elevator was very dirty and small. Food was mediocre and dinner is by reservations only. Sometimes we can’t even book it. People and staff were very nice and willing to help.
Awesome place in compare with the prices of others hotel in Costa Mujeres. Very recommended!!!
Service and food was great
The beach
This was my second time at this resort and would not recommend anyone going here after this recent experience. The resort staff were rude, the hours of the pool were ridiculous and it was not cleaned following the rain and storm. The food at the buffet was horrible. They do not honor you being a rewards member.
Very beautiful! I have been to many resorts and believe Catalonia has made my top 3. The rooms are comfortable and modern and the food was great. Not to mention the service was excellent.
Friendly staff, bar tenders, clean.
The hotel staff make this place unique. It is my first time when I see a place where everyone is smiling, everyone is incredibly helpful and really treats you well. Room cleaning is beyond praise. Cleaning is just perfect! I really enjoyed my 10 days vacation in this hotel.
All the staff was always friendly and helpful, had a great experience with the hotel. Food was always amazing.
I like the fact that they were very up to date when it came to cleaning however, customer service skills was bad. The majority of the workers were very rude and seemed to not want to be there.
the resort is beautiful, the beach is awesome, the service not so much, i think following people around telling them to put their masks on created a culture angry workers, another negative about this resort it, there are not a lot of options for dinner, the buffet and the grill or reservations at the japanese restaurant, and the menu at the buffet stays the same the whole week,
Property was pretty but thats about it. There isnt much to do in the property. No water sports or excursions and Everything closes way too early including the club. And the resort is far from the city! Which I think That’s why they need to offer some water sports like kayaking, snorkeling etc. By the 3rd day I was ready to leave because everything became so repetitive. You need to leave the resort to get your fun.
Smaller all inclusive. Very relaxing and staff is amazing.
Beautiful big and very clean rooms. Buffet good, very difficult to get into the GRILL restaurant, other choices of restaurants okay. Fantastic evening entertainment, very talented group of animators. Had a very good time.
Located within a mile (2 km) of Mujeres Beach, Catalonia Grand Costa Mujeres All Suites & Spa is within 3 miles (5 km) of Playa Mujeres Golf Club. This 432-room, 4-star property has 2 outdoor pools along with a private beach and a full-service spa.
Enjoy dining at Gran Caribe, one of 12 onsite restaurants. You can sip a beverage at the coffee shop/cafe.
Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms offer rainfall showers and hair dryers. Other amenities include free minibar items, ceiling fans, and laptop-compatible safes.
Catalonia Grand Costa Mujeres All Suites & Spa features a private beach, a full-service spa, and 2 outdoor pools. If you drive, put free valet parking to good use. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
The property is beautiful, the food was delicious, the drinks were sub-par - which i guess could be expected in an All-inclusive resort; However, there should never be sales staff harassing you when you're on vacation attempting to solicit business.
The food options were decent except room service. The room service options were extremely limited and the food tasted awful. I was repeatedly approached by staff trying to sell me a timeshare which I had no interest in. Everytime I stepped out of my room there were waiting for me. This experience really impacted my ability to relax. I was always looking over my shoulder and trying to avoid them.
This property is beautiful on the outside and horrible on the inside. In our room the doors to the bathroom and shower doors did not close properly or all the way. The staff don’t care if you are happy or if things are going well. I get it’s a new property but there should be training to make your guest feel special and check in on them. Honestly these people just seem to show up for their paycheck which means they will not go above and beyond or even average service. It’s sad we meet maybe 2 ppl that were so nice and definitely made you feel welcomed. There are so many better places in Cancun please save your money and go else where.
Dear Yanira. Allow us to thank you for taking the time to write this review in which you share your experience at Catalonia Grand Costa Mujeres with the Expedia Readers. On the other hand, we kindly extend our sincerest apologies for not exceeding your expectations. our guests experience is very important to us, and it is of deep regret to read that the service of our colleagues was not of your full satisfaction. Although at Catalonia Resorts, each member of our staff is continuously trained for the proper development of their duties and to deliver high quality service that exceed the expectations of all our guests. However, we firmly believe that your comments are the tool that helps us to effectively detect our areas of opportunity and we are grateful for the detail in your feedback. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please, receive our warmest regards.
Air conditioner leaked water all night in our bedroom ceiling. Called 3 times customer service for extra towels, no response. Front desk were very nice but still did not give me the extra towels. Bugs flying in the room. My daughter and I got bug bites. Elevator was very dirty and small. Food was mediocre and dinner is by reservations only. Sometimes we can’t even book it. People and staff were very nice and willing to help.
Dear guest. Allow us to thank you for taking the time to write this review in which you share your experience at Catalonia Grand Costa Mujeres with us. We appreciate that you added very generous remarks of the positive sides of your vacation with us, mentioning the service as the part you enjoyed the most. On the other hand, we kindly extend our sincerest apologies for not exceeding your expectations. Please, rest assured that all the info you have raised have been addressed and that appropriate corrective actions have been taken. We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Warm regards from Cancun.
Awesome place in compare with the prices of others hotel in Costa Mujeres. Very recommended!!!
Service and food was great
The beach
This was my second time at this resort and would not recommend anyone going here after this recent experience. The resort staff were rude, the hours of the pool were ridiculous and it was not cleaned following the rain and storm. The food at the buffet was horrible. They do not honor you being a rewards member.
Very beautiful! I have been to many resorts and believe Catalonia has made my top 3. The rooms are comfortable and modern and the food was great. Not to mention the service was excellent.
Dear Apryl. We apreciate your comments about your recently stance in Catalonia Grand costa Mujeres. Your feedback is very important to us because it allows us to find out the services our guests enjoy the most and the least. In this case we want to extend our sincerest apologies for the approached by the timeshare staff and We truly hope to have the privilege to welcome you back in a near future and reinstate your confidence in our services. Please receive our warmest regards.