Garza Blanca Resort & Spa Cancun - All Inclusive

5.0 star property
Luxury property on the beach, with 7 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Garza Blanca Resort & Spa Cancun - All Inclusive

Front of property
On the beach, white sand, free beach cabanas, sun loungers
View from room
Exterior
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub

Explore the area

Map
Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪11 min walk‬
  • Punta Sam Beach
    ‪11 min walk‬
  • North Beach
    ‪45 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬
VIP Access
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Room options

Junior Suite Swim Up 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 588 sq ft
  • Sleeps 2
  • 1 King Bed

Two Bedroom Suite

  • 1834 sq ft
  • Lagoon view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

One Bedroom Swim Up

10.0 out of 10
Exceptional
(4 reviews)
  • 1246 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Two Bedroom Ocean View

7.0 out of 10
Good
(6 reviews)
  • 1834 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

Junior Suite Ocean View 1 King Bed

8.4 out of 10
Very good
(16 reviews)
  • 588 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Three Bedroom Loft

8.0 out of 10
Very good
(1 review)
  • 4813 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

One Bedroom Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • 1246 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite Swim Up 2 Queen Beds

8.0 out of 10
Very good
(1 review)
  • 588 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Ocean View 2 Queen Beds

8.0 out of 10
Very good
(5 reviews)
  • 588 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 588 sq ft
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Junior Suite 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • 588 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Three Bedroom Ocean Front

  • 4335 sq ft
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Double Beds

One Bedroom Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 1246 sq ft
  • Lagoon view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Free Upgrade Mousai Cancun - All Inclusive

  • 947 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Punta Sam

Garza Blanca Resort & Spa Cancun - All Inclusive places you within a 10-minute stroll of Punta Sam Ferry Terminal and Punta Sam Beach. This 452-room, 5-star property has 7 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Punta Sam Ferry Terminal - 11 min walk - 0.6 miles
  • Punta Sam Beach - 11 min walk - 0.6 miles
  • Playa Mujeres Golf Club - 5 min drive - 2.6 miles
  • Isla Mujeres Ferry Terminal - 44 min drive - 5.0 miles
  • North Beach - 45 min drive - 5.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Hiroshi Bar - ‬2 min walk
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪Restaurant Flamingos - ‬18 min walk
  • ‪Caprichos Villa del Palmar - ‬7 min walk
  • ‪Davinos - ‬7 min walk

About this property

Garza Blanca Resort & Spa Cancun - All Inclusive

Luxury property on the beach, with 7 outdoor pools
Garza Blanca Resort & Spa Cancun - All Inclusive features a full-service spa, 7 outdoor pools, and a free water park. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and 3 hot tubs.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include iPod docks, minibars, and espresso makers.
7 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a complimentary water park and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 16 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Onsite parking options include a garage and a carport

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados
  • Hiroshi
  • The Food Truck
  • The Snack

Things to do

  • 3 hot tubs
  • 7 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Playground
  • Shopping mall

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (47 inch wide door)
  • Smooth flooring in room
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Built in 2020
  • Communal living room
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • iPod dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Griddle
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.

Property is also known as

Villa Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Palmar Cancun Beach Spa Playa Mujeres
Resort Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Villa Del Palmar Cancun Beach Resort Spa Playa Mujeres
Playa Mujeres Villa Del Palmar Cancun Beach Resort Spa Resort
Villa Palmar Cancun Beach Resort Spa
Villa Palmar Cancun Beach Spa
Resort Villa Del Palmar Cancun Beach Resort Spa
Palmar Cancun Spa Mujeres

Frequently asked questions

Will I find all-inclusive options at Garza Blanca Resort & Spa Cancun - All Inclusive?

Garza Blanca Resort & Spa Cancun - All Inclusive is an all-inclusive resort and rates come with buffet and à la carte meals. Activities include bartending classes, cooking classes, and dance classes.

How much does it cost to stay at Garza Blanca Resort & Spa Cancun - All Inclusive?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Garza Blanca Resort & Spa Cancun - All Inclusive on Aug 11, 2025 start from $481.51, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Garza Blanca Resort & Spa Cancun - All Inclusive?

Garza Blanca Resort & Spa Cancun - All Inclusive provides free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

What's there to see within easy reach of Garza Blanca Resort & Spa Cancun - All Inclusive?

This property in Punta Sam is within a 10-minute walk of Punta Sam Ferry Terminal and Punta Sam Beach. You'll also find Ultramar Ferry Puerto Juárez and Mujeres Beach within a short drive.

Is there parking available at Garza Blanca Resort & Spa Cancun - All Inclusive?

Yes, valet parking, self parking and long-term parking are free at the all-inclusive property.

Is there a spa at Garza Blanca Resort & Spa Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include beach massages, deep-tissue massages, couples treatments, and hydrotherapy.

Does Garza Blanca Resort & Spa Cancun - All Inclusive feature a casino?

No, Garza Blanca Resort & Spa Cancun - All Inclusive doesn't have a casino.

Is there an indoor pool at Garza Blanca Resort & Spa Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 7 outdoor pools and 3 hot tubs.

What will couples enjoy most about a stay at Garza Blanca Resort & Spa Cancun - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including a beach bar, 7 outdoor pools, and 4 restaurants.

Does Garza Blanca Resort & Spa Cancun - All Inclusive have a hot tub?

Yes, guests can enjoy 3 spa tubs at this all-inclusive property.

Does Garza Blanca Resort & Spa Cancun - All Inclusive have a restaurant with a breakfast menu?

No, Garza Blanca Resort & Spa Cancun - All Inclusive doesn't have a restaurant that serves breakfast.

Will Garza Blanca Resort & Spa Cancun - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Garza Blanca Resort & Spa Cancun - All Inclusive.

Does Garza Blanca Resort & Spa Cancun - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Garza Blanca Resort & Spa Cancun - All Inclusive?

The closest major airport to Garza Blanca Resort & Spa Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 16.7 mi away (36 minutes by car).

Are there rooms with balconies at Garza Blanca Resort & Spa Cancun - All Inclusive?

Yes, some guestrooms at this all-inclusive property offer either a furnished patio or a balcony where guests can enjoy ocean or garden views.

Does Garza Blanca Resort & Spa Cancun - All Inclusive offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at Garza Blanca Resort & Spa Cancun - All Inclusive.

Garza Blanca Resort & Spa Cancun - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 717 out of 1006 reviews
Rating 8 - Good. 151 out of 1006 reviews
Rating 6 - Okay. 60 out of 1006 reviews
Rating 4 - Poor. 36 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

wilsiane

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
sverything was amazing
Stayed 5 nights in Apr 2025

8/10 Good

Dmitriy, Richmond

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great, beautiful property. However located in isolated spot - beach is not the best and not a lot to do on the property - eat, swim, and sleep. Again, property is awesome, restaurants have delicious food and service. We also got an upgrade for our room - exellent room and spectacular view.
Stayed 4 nights in Apr 2025

10/10 Excellent

Brent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from a 6 day stay. The property was beautiful and so clean. The food was probably one of the best we have had for an all inclusive trip. Every restaurant was incredible as far as quality was concerned. Even the food we ordered at the pool and room service. We did not encounter any problems from other bad reviews. Check in and check out were very easy and fast with no wait. Not one staff member we encountered was rude. Everyone was inviting and so nice. My guess as to the recent negative reviews came during the highest peak of travel during spring break. You have to take these issues into consideration when traveling during these times. I can only imagine the chaos it must create. I would never travel to these destinations during that time and not expect to run into some issues. We loved every aspect of the resort. We stayed in a one bedroom suite which was perfect for a family of 4. Everyone at the pool was extremely nice and accommodating. Never had to wait more than a few minutes for chairs, towels, food or drinks. A lot of reviews complained about the rocky beach which was true. The ocean floor directly in front of the resort is rocky but if you just walk a few hundred feet to the resort right next door it is beautiful sand all the way out to the ocean. My daughter and I were there everyday. Don’t listen to any of these negative reviews. Don’t expect a picture perfect vacation during the peak of spring break. Spend a little effort exploring the beach.

10/10 Excellent

German

Stayed 7 nights in Apr 2025

10/10 Excellent

VICTORIA DENISE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort. Loved the decor and our room. We booked the 1 bedroom Oceanview suite. Very easy to get around. Food was great. Wish the kids club had more things to do for ages 10 and up and more night shows. Overall we still had great family vacation.
Stayed 7 nights in Feb 2025

6/10 Okay

Hristos

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Charged extra $250 in resort fees and taxes after paying for all inclusive Staff there could not explain the fees and could not translate them in English either on checkout bill
Stayed 5 nights in Mar 2025

2/10 Terrible

Patrick

Stayed 6 nights in Mar 2025

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall but front desk (check in and check out) was terrible - 1hr wait each time I had to speak with someone
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniela, Woodbridge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Garza Blanca is a beautiful hotel that’s not too big but perfect in size. Great pools but Beach has a huge rock formation, All along the length of the beach. So bring water shoes!! Water not as clear as the Hotel Zone in Cancùn. Food was great , didn’t feel like a typical all inclusive at all. There was no request that was too big , staff was so accommodating and gracious. My only request is that the hotel make a better effort towards a teens room — games, more pool tables etc. A place they can hang out after dinner etc. Other than that hotel area is quiet and a great hotel if your looking for a bit of a higher end resort.
Stayed 6 nights in Mar 2025

10/10 Excellent

Erika

Stayed 6 nights in Mar 2025

10/10 Excellent

Nastassia Marie

Stayed 7 nights in Mar 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and checking in process can be improved because the wait time is 30-45 min to check in.
Stayed 7 nights in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible checkin experience. Waited a very long time.
Stayed 6 nights in Mar 2025

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The checkin process here was absolutely terrible. We arrived in the morning and waited in line a very long time. Our room was not ready which we understand so we were told to return at 3. We returned then and waited a long time again only to be told the room needed inspected and to wait longer. It was ridiculous. Why not just text when the room is ready instead of wasting our time. Terrible process!!!

10/10 Excellent

Sachelle Anne

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly had a grear time at Garza Blanca Cancun! We loved loved loved all the dining options and everything tastes *chef's kiss*! Will go back next year!
Stayed 3 nights in Mar 2025

8/10 Good

Cylena, North York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Yania Capote, MIAMI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing to stay just have to work on more availability for Dinner reservations
Stayed 3 nights in Mar 2025

10/10 Excellent

Aldo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is immaculate. So clean and refreshing. Food at the restaurants is good, and the staff were all great. The activities staff including Eduardo were great and very fun. Josue and Andres were very attentive. My family enjoyed the stay
Stayed 5 nights in Mar 2025

4/10 Poor

Michael

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed (Family of 4 - kids 8 and 13) March of 2025. I will start with the positives: Resort is beautiful and well designed It was clean and the rooms were large and the bathrooms were great. The pools are great, we could always find a place for all 4 of us to sit and there are several pools to chose from. Negatives (there are a few) You need dining reservations to eat anywhere on property (which is fine as I had made all of our dining reservations prior to our arrival). You even need a reservation to eat at the buffet as well (just something to be aware of). Food was ok at best. We had reservations at a different restaurant each night we were on property. Our last night on property we had reservations at Davino. We had email confirmation but when we arrived they didnt have the reservation. However, when the hostess went to get the restaurant manager because she couldnt find our reservation, he was very rude stating "he is the only person that makes reservations for his restaurant and that he didnt make this reservation and therefore would not honor it". Here we are a family of 4 (with an email confirmation of our reservation) and he says "sorry I didnt make that reservation so I dont know what to tell you" and then he turned us away to try and figure out dinner on our own. Check out was clunky (did it the night before we left but had to do it again in the morning). Over all - ok resort, just wont be coming back as there are better places to stay in cancun.
Stayed 5 nights in Mar 2025

8/10 Good

Brycen Cade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay at Garza Blanca! It’s a consistent love affair!! The staff, synergy, food, decor, location…everything!! It’s all perfection!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Sandra Lee, Tulsa

Stayed 4 nights in Mar 2025

10/10 Excellent

caleb

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Unforgettable Stay! Our stay at Garza Blanca was truly exceptional, and it was made even more special by the incredible staff. From the moment we connected through Expedia, *Daniela* was amazing. She ensured that my husband’s birthday was unforgettable, going above and beyond to make us feel welcomed. She is incredibly kind, polite, and genuinely cares about guests’ experiences. Every hotel needs someone like *Daniela* who runs things with such dedication! *Yuri*, our butler, was outstanding from day one. She provided excellent recommendations for restaurants and activities that the entire family enjoyed. Her attention to detail and commitment to making our stay seamless did not go unnoticed, she made sure we were always well-informed and comfortable. The Kids Club team, including *Karen* and *Carmen*, were phenomenal! Our kids were engaged in fun activities the entire time, and they absolutely loved being there. They never wanted to leave, which speaks volumes about how wonderful and caring the team is. *Adrian* was incredibly helpful with our suitcases and always ensured we had water. His politeness and positive attitude made our experience even better. Beyond the exceptional service, the beach was pristine and well-maintained, making it a perfect spot to relax. Our room had breathtaking views, adding to the luxury of our stay. The restaurants were elegant and offered a wide selection of delicious, well-presented food. Every meal was a treat
Stayed 7 nights in Mar 2025

6/10 Okay

Liana

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very packed when I visited, so I'm not sure if that had anything to do with it, but the service at the pool and the beach was horrible. There were no umbrellas available at the beach. Plus when I would finally find someone to order food and drinks, they would get the orders all wrong. For the price of this hotel, I didn't think it was worth the value. Additionally, I booked an ocean view 1 bedroom suite, but the views are more like partial ocean views. When you look outside, you're looking at the building across the way, not at the ocean. At least, provide an accurate description!
Stayed 4 nights in Mar 2025

10/10 Excellent

Rachael L

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for children, took our 4 yr old and 8 yr old and it was a great family vacation
Stayed 5 nights in Mar 2025

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