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Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools
VIP Access

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Photo gallery for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Family Selection Junior Suite Pool Access Beachside | Memory foam beds, free minibar, in-room safe, desk
Family Selection Junior Suite Pool Access Beachside | Memory foam beds, free minibar, in-room safe, desk
Memory foam beds, free minibar, in-room safe, desk
Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All inclusive
  • Breakfast included
  • Gym

Explore the area

View in a map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪19 min walk‬
  • Place, Mujeres Beach
    ‪8 min drive‬
  • Place, North Beach
    ‪54 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Family Selection Junior Suite Beachside - 2 KIDS FREE

Family Selection Junior Suite Beachside - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside - 2 KIDS FREE

8.0 out of 10
Very good
(4 reviews)
  • 710 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 4

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 3

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 1

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 4

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 2

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 3

View all photos for Loft Superior with Terrace

Memory foam beds, free minibar, in-room safe, desk

Loft Superior with Terrace

  • 1054 sq ft
  • Sleeps 3

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 1

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 3

View all photos for Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10.0 out of 10
Exceptional
(2 reviews)
  • 710 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

7.4 out of 10
Good
(3 reviews)
  • 710 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Memory foam beds, free minibar, in-room safe, desk

Suite Superior

  • 667 sq ft
  • Sleeps 2

View all photos for Family Selection Junior Suite Pool Access Beachside

Family Selection Junior Suite Pool Access Beachside | View from room

Family Selection Junior Suite Pool Access Beachside

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace

Family Selection Loft Suite Jacuzzi Terrace | Living area | 55-inch Smart TV with digital channels, TV, toys

Family Selection Loft Suite Jacuzzi Terrace

  • 1066 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

Memory foam beds, free minibar, in-room safe, desk

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • 1066 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Costa Mujeres

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive places you next to Mujeres Beach and a short drive from other popular attractions like Ultramar Ferry Puerto Juárez. This 180-room, 5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Playa Mujeres Golf Club - 19 min walk - 1.0 mile
  • Mujeres Beach - 8 min drive - 1.8 miles
  • Ultramar Ferry Puerto Juárez - 17 min drive - 7.1 miles
  • North Beach - 54 min drive - 8.0 miles
  • Dolphin Discovery - 58 min drive - 10.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬18 min walk
  • ‪Velvet - ‬17 min walk
  • ‪Isla Blanca - ‬9 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Memory foam beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies or patios. Change of towels is available on request.
8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, sun loungers
Grand Palladium Select Costa Mujeres - All Inclusive
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.4 out of 10, Very Good, 1,000 reviews
$334 nightly
The price is $408
Dec 16 - Dec 17
Total with taxes and fees
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 33.94 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Dec 10, 2025, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on Dec 11, 2025 start from $503.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This property is located in Costa Mujeres, just steps from Mujeres Beach. You'll also find Playa Mujeres Golf Club and Punta Sam Ferry Terminal within a short drive.

Will I be able to park at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, deep-tissue massages, aromatherapy, and body wraps.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a casino on the premises?

No, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive doesn't have a casino.

Is there an indoor pool at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 3 outdoor pools, and 8 restaurants.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant with a breakfast menu?

Yes, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Are there connecting rooms at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

The closest major airport to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is Cancun Intl. Airport (CUN), which is 19.6 mi away (44 minutes by car).

Are there rooms with balconies at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, every guestroom at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive comes with a furnished balcony with some featuring ocean or pool views.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offer wedding services?

Take advantage of the wedding venue at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive if you plan to say "I do" during your trip.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 68 out of 116 reviews
Rating 8 - Good. 25 out of 116 reviews
Rating 6 - Okay. 10 out of 116 reviews
Rating 4 - Poor. 8 out of 116 reviews
Rating 2 - Terrible. 5 out of 116 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

mireya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

yaremis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De todas las veces que hemos visitado México y que han sido muchas, este es el hotel más completo y más acogedor que hemos visto. El mejor servicio , amabilidad, limpieza, la comida , las actividades para los adultos y niños. Los detalles de todos los empleados, desde los restaurantes hasta los mayordomos……. Los chicos de los bares , Miguel , yosbany, Hugo de la piscina. el capitán armando , las chicas que ayudan en el kids club Amy , sandy … el chef Elías , los camareros Mauricio , Arturo. Los mayodormos , Eduardo , Alexander y Karime. Sorry que No me acuerdo todos los nombres pero todos fueron muy especiales con nuestra familia. Les recomiendo mucho el cabaret the chic. Que talentosos todos sus artistas. Es nuestra 4 visita a su hotel y no nos hemos marchado aún y ya estamos coordinando nuestra próxima visita. Ojalá sea pronto. Apreciamos mucho sus atenciones para con nosotros.
Stayed 3 nights in Aug 2025

10/10 Excellent

Milagros

Liked: Cleanliness
Stayed 3 nights in Aug 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place, luxurious, clean, safe.
Stayed 4 nights in Aug 2025

6/10 Okay

Keeley

Stayed 4 nights in Jul 2025

10/10 Excellent

Lindsey

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tu Nhi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Tu-Vy

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful resort, excellent service everywhere you go. Very clean and safe. Food options at the pool were just okay. Reservations at restaurants need to be made at check in or else you may not land a seat. Important to note: this resort is large and in order to get around, you will need to take golf carts. Walking is not impossible but with the heat and little kids, golf carts were the way to get around. Sometimes they come quick and sometimes there is a bit of a wait. Wish we were given a map at check in so we know where everything is at. We got by with asking a lot of questions and knowing general areas of where we wanted to go. The butler service was great. They are fast; attentive and really try their best to meet your needs. No request is too odd! Javier the resort manager met us and ensured our needs were taken care of. Great service! Overall would recommend this resort.
Stayed 4 nights in Jul 2025

10/10 Excellent

Chi Ling

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time at this resort! Before arrival, I had sent an email the FS butler team regarding wishlist and had done research on FB groups on this. Upon arrival, they did not disappoint. We were welcome into our room with lovely gifts for our kids, fruits and desserts on the table. Also, the provided many amenities for our kids that's tailored for kids. Both the Kids Club were great! Being able to drop the kids off at the main Kids Club was great. They had a great time. The FS Kids Club was also wonderful giving us the option to drop them off during the evening so we can go to one of the restaurant in TRS. The staff at both Kids Club were terrific! They kept the kids engaged and led each activities so well. Cheers to the Kids Club staff at both the FS and main Kids Club. The butler team was amazing too. Their service was wonderful and all the requests we had were done for us. The only thing we didn't get every night was the turndown service. It didn't bother me but I did request for it on two different nights and we didn't get it nightly. All dinner reservations were made by the butler team and they would suggest how best to fit all the restaurant we want to try during our stay. A la carte restaurants were all wonderful! Their food quality and service was great. The buffets in general was acceptable. Food quality not as good compared to the a la carte restaurant. It wasn't bad but I expected better food quality and choices.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2025

10/10 Excellent

Jagdish

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Frida and Emanuel our Butler were amazing. The last night we were there they set up a bubble bath for my kids. The Nest restaurant was our favorite! They cook food right in front of you. The beach is a little far out especially for guests not staying on the Family side. The carts can be a little more frequent and should have a bell specially for night. The boat could also run a little more frequent.
Stayed 4 nights in Jun 2025

8/10 Good

Angelica

Stayed 5 nights in May 2025

8/10 Good

Tatyana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice anywhere we went: pool, restaurants, shoppes. Check in/out was pretty quick with no issues. We stayed at the family selection section. Rooms were decent. Not fancy but had all the necessities. These rooms came with a personal butler but honestly the butler was not useful. We’ve asked for a few things such as extra blanket and extra supplies for coffee they were not provided. The resort is beautiful but everything is spread out too far. It’s either you have to walk a mile to get to a coffee shop or restaurants or have to wait for a transport cart. During morning and dinner time, wait time can be 10-15 minutes., so by that time it’s quicker to walk. The pools were clean and nice. The beach area was nice and clean.
Stayed 5 nights in May 2025

10/10 Excellent

LUIS

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, perfect for family reunions.
Stayed 7 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.
Stayed 7 nights in May 2025

10/10 Excellent

CENGIS

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in May 2025

10/10 Excellent

Romal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking resort with excellent staff
Stayed 4 nights in Apr 2025

8/10 Good

Eric Ying-Wai

Stayed 7 nights in Apr 2025

8/10 Good

Luz Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in Family Selection which allowed my wife and I to go to TRS restaurants. All of the food everywhere was good except for El Gaucho. El Dorado was much better. La Boheme and Sumptori were excellent.
Stayed 7 nights in Mar 2025

2/10 Terrible

Atena

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am Expedia gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

8/10 Good

Thi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, modern and gigantic, if you’re up for some exercise, then walk around otherwise take the trolly or boat is a must as everything is spaced out and takes around 20 minutes to get to. Poseidon is a cute spot for lunch/dinner. The beaches are beautiful, clean and clear blue water, The resort’s best feature would be the family selection side where it’s really kid/family friendly and offers butler service. Taking 1 star off as food was mediocre. All the restaurants are beautifully designed with a wide selection of foods however they all tasted just ok lots of room for improvement there.
Stayed 6 nights in Nov 2024

10/10 Excellent

Mary Rose

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. We travel at least once every quarter and this was one of our favourite experiences, especially for an all inclusive. The upgraded room was fantastic and the butler did a great job of reserving dining and informing us of events. Hydrotherapy at the spa was a bit pricey for an 1.5 hours but it was beautiful and something we’d consider again. We loved the loft suite and the beautiful views of the ocean. The only improvement would be the cleanliness of the bathrooms and a slight inconsistency in meal preparation whenever we ordered room service - ingredients condiments and even portion sizes were different each time. It isn’t something that would stop us from returning though, we’re looking forward to our next visit! PS We recommend tennis lessons at the Rafa nadal centre - they were super fun and kept us active throughout the trip.
Stayed 6 nights in Nov 2024

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