Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Luxury property on the beach, with 3 outdoor pools

VIP Access

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Where to?

Dates

July 2025

August 2025

Separate tub and shower, jetted tub, rainfall showerhead

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE | 1 bedroom, memory foam beds, free minibar, in-room safe

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All inclusive
Breakfast included
Room service

Explore the area

Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400

Mujeres Beach
‪9 min drive‬
North Beach
‪55 min drive‬
Dolphin Discovery
‪58 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪42 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

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Room options

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Exceptional

710 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Good

710 sq ft
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed

Family Selection Junior Suite Beachside - 2 KIDS FREE

Very good

710 sq ft
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

1 bedroom, memory foam beds, free minibar, in-room safe

Suite Superior

Sleeps 3
1 Double Sofa Bed and 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Loft Superior with Terrace

Sleeps 2

Loft Superior with Terrace

Sleeps 4

Suite Superior

Sleeps 3

Suite Superior

Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 Double Sofa Bed and 1 King Bed

Suite Superior

Sleeps 1
1 Double Sofa Bed and 2 Double Beds OR 1 Double Sofa Bed and 1 King Bed

Loft Superior with Terrace

Sleeps 3

Suite Superior

Sleeps 2
1 Double Sofa Bed and 1 King Bed OR 2 Double Beds and 1 Double Sofa Bed

Loft Superior with Terrace

Sleeps 3

Loft Superior with Terrace

Sleeps 1

About the neighborhood

Costa Mujeres

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive places you next to Mujeres Beach and a short drive from other popular attractions like Ultramar Ferry Puerto Juárez. This 180-room, 4.5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

Playa Mujeres Golf Club - 19 min walk - 1.0 mile
Mujeres Beach - 9 min drive - 1.8 miles
Isla Mujeres Ferry Terminal - 54 min drive - 7.8 miles
North Beach - 55 min drive - 8.3 miles
Dolphin Discovery - 58 min drive - 10.0 miles

Getting around

Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

‪Isla Blanca - ‬9 min walk
‪Flavors - ‬5 min drive
‪Mar - ‬5 min drive
‪Xtra Time - ‬11 min walk
‪World Café - ‬19 min walk

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Luxury property on the beach, with 3 outdoor pools

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.

Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Memory foam beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies or patios. Change of towels is available on request.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Pool
Breakfast included
All inclusive
Spa

$423 nightly

Aug 10 - Aug 11

Total includes taxes and fees

Private beach, white sand, beach umbrellas, beach massages

On private beach
Pool
Breakfast included
All inclusive

$375 nightly

Jul 18 - Jul 19

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Wheelchair-accessible parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 beach bars
2 poolside bars
4 bars/lounges
8 restaurants
A coffee shop/cafe
A swim-up bar
Snack bar/deli

Things to do

18-hole adjacent golf course
3 outdoor pools
8 outdoor tennis courts
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Books
Children's pool
Concerts/live shows
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Full-service spa
Games
Health club
Outdoor pool (guest access)
Pilates classes
Playground
Sauna
Shopping
Tennis lessons
Water sports equipment
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Baby toys
Beach toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Lifeguards on site
Playground
Separate in-room dining area
Snack bar/deli
Soundproofed rooms
Stroller
Trampoline

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

12 meeting rooms
Business center
Conference center (10,710 square feet of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Elevator
Grab bar near toilet
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

2 buildings
3 floors
Ballroom
Banquet hall
Built in 2018
Lifeguards
Mediterranean architecture
Reception hall
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib
Memory foam mattress
Pillow menu

Bathroom

Bathrobes
Children's robes
Children's slippers
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

55-inch smart TV with digital channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Espresso maker
Free bottled water
Free stocked minibar
Restaurant dining guides
Separate dining area

Air conditioning (climate-controlled)
Desk
Iron/ironing board
Phone
Safe
Separate sitting area
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3 PM
Check-out: noon

The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and debit cards. Cash is not accepted.
Onsite safety features include a smoke detector and a security system.

Additional information about polices, regulations, and more:

Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
No rollaway or extra beds are available.
Noise-free rooms can't be guaranteed.

Property is also known as

Family Selection Grand Palladium All Inclusive

Family Selection Grand Palladium Costa Mujeres All Inclusive

Family Selection Grand Palladium Resort All Inclusive

Family Selection Grand Palladium Costa Mujeres All Inclusive

Family Selection Grand Palladium Resort All Inclusive

Family Selection Grand Palladium Costa Mujeres All Inclusive

Family Selection Grand Palladium All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Jul 13, 2025, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on Aug 10, 2025 start from $742.62, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This property is located in Costa Mujeres, just steps from Mujeres Beach. You'll also find Playa Mujeres Golf Club and El Meco Archaeological Site within a short drive.

Will I be able to park at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is there a spa at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, Ayurvedic treatments, and aromatherapy.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a casino on the premises?

No, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive doesn't have a casino.

Is there an indoor pool at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive good for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 3 outdoor pools, and 8 restaurants.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a hot tub?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant with a breakfast menu?

Yes, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

The closest major airport to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is Cancun Intl. Airport (CUN), which is 19.6 mi away (44 minutes by car).

Can I book a room with a balcony at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, every guestroom at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive comes with a furnished balcony with some featuring ocean or resort views.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offer wedding services?

Take advantage of the wedding venue at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive if you plan to say "I do" during your trip.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

8.4

Very Good

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Eric Ying-Wai

Apr 11, 2025

Stayed 7 nights in Apr 2025

8/10 Good

Luz Maria

Apr 8, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

Ryan

Traveled with family

Mar 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed in Family Selection which allowed my wife and I to go to TRS restaurants. All of the food everywhere was good except for El Gaucho. El Dorado was much better. La Boheme and Sumptori were excellent.

Stayed 7 nights in Mar 2025

2/10 Terrible

Atena

Traveled with family and small children

Jan 13, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I am Expedia gold member, this means I should receive special treatment and upgrades, our room was not prepared for my kids, there was nothing special for them, the bedsheets were dirty, the housekeeping kept forgetting to restock our fridge or put enough towels, and in reality they would only tidy up the room, no cleaning or changing sheets. The main and second buffet food was so boring and lacked variety, the nest buffet was a joke, the tables were shaky and once we ordered at nest and waited 45 minutes for the smallest portion possible. At portofino, they put burnt pasta in front of me with no shame. At the coffee shop they kept ignoring us until I asked them to take our order and all order was wrong. I once ordered room service, nothing crazy, just meat empanadas and cheese cake and I got food poisoning. Lucky my kids fell sleep waiting for their food and didn’t eat it. There is not one bartender here that knows how to make a drink, all drinks were tasteless, I would ask for mojito and they would give me margarita, asked for coco loco, they didn’t bother to make it, asked for straw for my toddler they wouldn’t provide. T The bar waiters around pool would rarely approach you to take your order, at the beach there was one lady that asked 3 people for drink and left the rest, and for the rest of the time stood there chitchatting with life guards. All the staff, except you to tip, its like you owe them for every small thing they do, they don’t respect you as a guest.

8/10 Good

Thi

Traveled with family

Jan 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is beautiful, modern and gigantic, if you’re up for some exercise, then walk around otherwise take the trolly or boat is a must as everything is spaced out and takes around 20 minutes to get to. Poseidon is a cute spot for lunch/dinner. The beaches are beautiful, clean and clear blue water, The resort’s best feature would be the family selection side where it’s really kid/family friendly and offers butler service. Taking 1 star off as food was mediocre. All the restaurants are beautifully designed with a wide selection of foods however they all tasted just ok lots of room for improvement there.

Stayed 6 nights in Nov 2024

10/10 Excellent

Mary Rose

Traveled with family and small children, Traveled with family

Dec 12, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort. We travel at least once every quarter and this was one of our favourite experiences, especially for an all inclusive. The upgraded room was fantastic and the butler did a great job of reserving dining and informing us of events. Hydrotherapy at the spa was a bit pricey for an 1.5 hours but it was beautiful and something we’d consider again. We loved the loft suite and the beautiful views of the ocean. The only improvement would be the cleanliness of the bathrooms and a slight inconsistency in meal preparation whenever we ordered room service - ingredients condiments and even portion sizes were different each time. It isn’t something that would stop us from returning though, we’re looking forward to our next visit! PS We recommend tennis lessons at the Rafa nadal centre - they were super fun and kept us active throughout the trip.

Stayed 6 nights in Nov 2024

6/10 Okay

Tamara Lynn

Traveled with family and small children

Dec 8, 2024

Liked: Cleanliness

The accommodations were less than ideal. Resort credit was not included like we had been informed. Buffet was all that was available, food just ok, all restaurants were booked except the La Adelita (food was ok, service was poor). Overall average experience, nothing exceptional. We stayed in the family selection which was advertised to have lots of benefits and perks, we received zero!

Stayed 4 nights in Dec 2024

4/10 Poor

Louis

Traveled with family and small children, Traveled with group

Dec 8, 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

Not sure why they dont close out a floor at a time to do renovation. During our whole trip they were painting walls, and doing renovations. Whole floor smelled like paint. We booked in 4 different groups everyone had a different experience. We were in building 11 of the family select while our friends was at 12. Building 12 did not have any renovation also their accomodation was much better. As soon as they arrived they were given fancy vodka and champagne with cookies, treats and a variety of bags/beach bags and toys for the kids. When we checked in we received no beach toys for our kids, no treats, just 2 empty bags and one was clearly used as it was completly stained. Overall not too happy with our stay at this resort, we stayed at their sister company in Maya and had a much better experience.

Stayed 6 nights in Dec 2024

6/10 Okay

Gina

Traveled with group, Traveled with family

Nov 17, 2024

Huge resort, huge disappointment

Very disappointed! The place is huge and you have to take a shuttle to get anywhere. Drinks tasted strange and the only restaurant out of the many on property we tried was Sumptuori we really enjoyed. Food and service were impeccable. The food on the buffets were typically cold and bland. Some of the staff were very friendly and some were quite indifferent. I was annoyed by the check in process when we first arrived. We were taken to a VIP lobby where only one person was working with a large family. Exhausted and hungry, it was about 45 minutes before we got to our room that had water all over the floor from a/c condensation. It felt as though the room was never cool enough to sleep comfortably because of the intense humidity and the bedding felt a bit rough. We were told we had a butler, but seemed as though all they did was make dinner reservations, which was already arranged by the wedding we were attending there. I paid more for an ocean view room and it was actually a partial view and not worth the extra money. I forgot saline solution for my contacts and a 2 ounce bottle from the gift shop was $22! Ouch!

Stayed 3 nights in Nov 2024

8/10 Good

Jaime

Traveled with family

Nov 16, 2024

Liked: Staff & service, amenities, property conditions & facilities

Overall, we had a great experience. The resort is a little more rundown than it was when we were here in the past. We also arrived to dirty bedsheets, which we were not thrilled about. The à la carte restaurants were delicious, but the rest of the food options were meh. The service and drinks were hit or miss which was not our experience in the past. Victoria at the nest restaurant was the most amazing staff we’ve ever come across. She was warm and welcoming, and we understand why she’s the supervisor.

Stayed 7 nights in Nov 2024

10/10 Excellent

Silvia

Traveled with family

Oct 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property enjoyed our stay. Kids loved the tennis program.

Stayed 9 nights in Jul 2024

6/10 Okay

ying, new york

Oct 19, 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

Not clean room

Stayed 1 night in Oct 2024

6/10 Okay

ying, new york

Traveled with family

Oct 19, 2024

Liked: Staff & service, property conditions & facilities

Disliked: Cleanliness

No upgrade and dirty room with mole, but the hotel ground is nice food is average. The staff is very nice

Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Oct 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Renee

Sep 3, 2024

Stayed 3 nights in Aug 2024

8/10 Good

Mandy

Traveled with family and small children, Traveled with group, Traveled with family

Aug 18, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.

Stayed 4 nights in Aug 2024

8/10 Good

Mandy

Traveled with family and small children, Traveled with group, Traveled with family

Aug 17, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall, I enjoyed the stay.

Stayed 4 nights in Aug 2024

10/10 Excellent

Francisco Enrique, La Crescenta

Traveled with family and small children, Traveled with family

Jul 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!

Stayed 5 nights in Jul 2024

10/10 Excellent

Robin

Traveled with family

Jul 13, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The butlers was one my favorite. Lupita and Isaac was the best.

Stayed 4 nights in Jul 2024

10/10 Excellent

Keith

Traveled with family

Jun 16, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We recently stayed at the resort as a family of 4 in the FS section. Check-in was very smooth and our butler was great with keeping us posted on events and available dining options. All the golf cart drivers were very friendly and happy to help out in any way. We enjoyed the main pool with our kids because its right next to the splash area. The lunch buffett at the main pool.was 10/10, they added more items throughout the lunch time and again were all very friendly and helpful. The waitors around the pool kept our drinks topped up all day long! We also enjoyed the nest option for some meals. The steak house on the TRS side was really good.

Stayed 6 nights in Jun 2024

10/10 Excellent

Nickolas

Traveled with family

Jun 15, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always enjoy Grand Palladium resorts.

Stayed 3 nights in Jun 2024

4/10 Poor

Pijus

Traveled with family

Jun 8, 2024

Liked: Cleanliness, property conditions & facilities

We booked a Family Selection part as we travelled with 2 teenagers and this option allows access to the TRS for adults. At check in we realize that Family Selection is oriented on families with children up to 5/7 years old, oven though their slogan says "luxury at any size". Check in area look like little day care area, the restaurant The Nest has a playroom inside and again feels like you are in a daycare at breakfast as kid’s music is blasting. Inside our room there was toddler sized hat and sand toys (bucket, shovel etc), SO If you are coming with teenagers, there is NOTHING for them! Family Selection pool was like yet another daycare..You pay for "luxury" part of the resort yet teenagers are left with main Grand Palladium pool activities only, volleyball pretty much..and after 5pm if you rented the ball from POP, they will go around and collect those oven if the pool is still full of teens playing. My children are not into video games so the Black/White club was not the option, also it is inside, not an outside activity. Restaurants: on Tuesdays they close buffet and 3 restaurants so now they force everyone to make a reservation and if you did not (because maybe that is the day you arrived at the resort) you would have hard time to find where to eat dinner as per their excuse, "they are feeding over 2000 people in a few restaurants that ARE open. First of all BUFFET SHOULD NEVER BE CLOSED!

Stayed 5 nights in Jun 2024

10/10 Excellent

Arnoldo

Jun 8, 2024

Stayed 6 nights in Jun 2024

10/10 Excellent

Tana

Traveled with group, Traveled with family

Jun 6, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was absolutely wonderful, staff was nice and very accommodating. The restaurants were wonderful. The majority of the food was fantastic. We loved it. Can’t wait to go back.

Stayed 5 nights in Jun 2024

10/10 Excellent

Ivan

Traveled with family

Jun 4, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Above my expectations

This is a pretty big hotel that you cannot enjoy it all in two days, you would need a week minimum but everything was great, we really loved everything, they treated us really good. The food was good, has everything you need. and of course service always on point.

Stayed 1 night in Jun 2024