See all properties

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Choose dates to view prices

Photo gallery for Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas
Property video
Memory foam beds, free minibar, in-room safe, desk
Memory foam beds, free minibar, in-room safe, desk
Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE | Memory foam beds, free minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included
  • Free WiFi

Explore the area

View in a map
Vialidad Paseo Mujeres, Manzana 1, Lote 10 Sm. 3, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77400
  • Place, Playa Mujeres Golf Club
    ‪10 min drive‬
  • Place, Langosta Beach
    ‪43 min drive‬
  • Place, North Beach
    ‪60 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Family Selection Junior Suite Beachside - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside - 2 KIDS FREE

8.8 out of 10
Excellent
(6 reviews)
  • Resort view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View - 2 KIDS FREE

10.0 out of 10
Exceptional
(2 reviews)
  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View - 2 KIDS FREE

8.0 out of 10
Very good
(4 reviews)
  • Partial ocean view
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Pool Access Beachside

View from room

Family Selection Junior Suite Pool Access Beachside

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace

55-inch Smart TV with digital channels, TV, toys

Family Selection Loft Suite Jacuzzi Terrace

  • Resort view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View

Memory foam beds, free minibar, in-room safe, desk

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Ocean view
  • 1066 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Ocean View Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Panoramic Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Pool Access Beachside Single Use

View from room

Family Selection Junior Suite Pool Access Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Single Use

55-inch Smart TV with digital channels, TV, toys

Family Selection Loft Suite Jacuzzi Terrace Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

Memory foam beds, free minibar, in-room safe, desk

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Bed OR 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Costa Mujeres

Located in Costa Mujeres Resort Strip, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is adjacent to Mujeres Beach and a short drive from other popular attractions like Ultramar Ferry Puerto Juárez. This 180-room, 5-star property has 3 outdoor pools along with indoor private hot tubs and a full-service spa.

What's nearby

  • Playa Mujeres Golf Club - 10 min drive - 0.9 miles
  • Mujeres Beach - 13 min drive - 1.6 miles
  • Playa Tortugas - 41 min drive - 12.9 miles
  • Langosta Beach - 43 min drive - 13.8 miles
  • North Beach - 60 min drive - 8.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬18 min walk
  • ‪Isla Blanca - ‬9 min walk
  • ‪Velvet - ‬17 min walk
  • ‪Mar - ‬5 min drive
  • ‪Flavors - ‬5 min drive

About this property

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive features a full-service spa, 3 outdoor pools, and a free water park. You can take advantage of free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Memory foam beds are dressed in pillow menus and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include indoor private hot tubs, free minibar items, and furnished balconies or patios. Change of towels is available on request.
8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Junior Suite Beachside | View from room
Grand Palladium Select Costa Mujeres - All Inclusive
Costa Mujeres Resort Strip
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
8.6 out of 10, Excellent, 1,028 reviews
$445 nightly
The price is $542
Jul 14 - Jul 15
Total with taxes and fees
Grand Palladium Select Costa Mujeres - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 beach bars
  • 2 poolside bars
  • 4 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center (10,710 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar near toilet
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Family Selection Grand Palladium All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium Resort All Inclusive
Family Selection Grand Palladium Costa Mujeres All Inclusive
Family Selection Grand Palladium All Inclusive

Frequently asked questions

Are there all-inclusive rate plans at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive on Jul 14, 2026 start from $1,155, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do near Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This property is situated in Costa Mujeres Resort Strip, just steps from Mujeres Beach. You'll also find Playa Mujeres Golf Club and Punta Sam Ferry Terminal within a short drive.

Is there parking available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, Ayurvedic treatments, and aromatherapy.

Are there luxury amenities available at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, guests can indulge in luxuries such as a free water park, 8 restaurants, and 2 beach bars at this property.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a casino on the premises?

No, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive doesn't have a casino.

Is there an indoor pool at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

What amenities will couples enjoy at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

This beachfront property offers many amenities for couples, including a private indoor hot tub as well as 2 beach bars and 8 restaurants.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a hot tub?

No, but all guestrooms at this property have jetted bathtubs.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have a restaurant with a breakfast menu?

Yes, Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive has 8 restaurants, and serves free buffet breakfast each morning.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive have connecting rooms available?

No, this property doesn't feature connecting guestrooms.

How close is the airport from Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

The closest major airport to Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive is Cancun Intl. Airport (CUN), which is 19.6 mi away (44 minutes by car).

Are there rooms with balconies at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive?

Yes, every guestroom at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive comes with a furnished balcony/patio and some offer ocean and resort views.

Does Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive offer wedding services?

Take advantage of the wedding venue at Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive if you plan to say "I do" during your trip.

Family Selection at Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 96 out of 156 reviews
Rating 8 - Good. 29 out of 156 reviews
Rating 6 - Okay. 14 out of 156 reviews
Rating 4 - Poor. 11 out of 156 reviews
Rating 2 - Terrible. 6 out of 156 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great !!!!
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for families with little kids. Good food and service. Beautiful scenery.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort had everything we were looking for and more! The staff couldn’t be more courteous and helpful. The facilities are extremely clean, well designed and brand new. The rooms are spacious and comfortable. The food was excellent. Pools all amazing, beach superb!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Amazing. Perfect resort with excelled service.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities
Our room was great! We had a wonderful vacation and our butler Alejandro was so helpful. We loved the atmosphere, the teens club was great, and the beach is beautiful! I would love to come back and it was very hard to leave!
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
The hotel has very nice green areas, they have some nice presents for the kids. The food and drinks could be better
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We were not able to try all the restaurant due to not having reservations open but we got to try The Japanese restaurant and the Nest. Our favorite restaurant was the Nest, Captain Armando and his crew were awesome! We had dinner there twice. Nicky at the kids club was great at keeping the kids entertained while the adults enjoy dinner. Maria at the pool was great with the kids. The pool waiters : Uriel, Julio, Carlos and other were also great. Facility is very nice and well kept. Buffet was also great with plenty of options.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place, luxurious, clean, safe.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

LUIS

Liked: Cleanliness, amenities, property conditions & facilities
Great place for families, perfect for family reunions.
Stayed 7 nights in May 2025
Verified

8/10 Good

Tarek

Liked: Cleanliness, amenities, property conditions & facilities
the room was spotless and staff was courteous, 24 hours room service
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Karthic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good time staying for our second time. It was an extremely busy week so at times service lacked but we communicated when we weren’t happy and the team helped to better the service for the rest of the trip!
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience !
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Romal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking resort with excellent staff
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is gorgeous, along with great staff and amenities. The property is quite large, but they provide plenty of easy transportation around to save you from all the walking.
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
The resort, food and service was incredible. But we feel we were sold a false bill.of goods regarding dinner reservations, even with Family Selection status. Many restaurants closed throughput the week and we had to continually go up the 'chain' just to get ar eservation, only to find the restaurants were never at full capacity. It's too bad, if the restaurant situation was fixed it would have exceeded my expectations, but given the hassle we don't plan on going back.
Stayed 5 nights in Jan 2026
Verified

6/10 Okay

Margaux

Liked: Cleanliness, amenities, property conditions & facilities
The baby club was terrible the staff in charge of 1-4 year old was not appropriately trained to welcome families and younger kids. This is the first advertising incentive for us as tired parents and we could not benefit from that support.
Stayed 4 nights in Jan 2026
Verified

6/10 Okay

Adam R

Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here 5 times over the last 5 years and generally service and quality has declined. Spa is amazing, most or the staff are friendly and attentive however our butlers were unresponsive and not helpful the first few days, our room was not cleaned by housekeeping more than once, quality of food has declined.
Stayed 8 nights in Nov 2025
Verified

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I enjoyed the stay.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Nickolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy Grand Palladium resorts.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property enjoyed our stay. Kids loved the tennis program.
Stayed 9 nights in Jul 2024
Verified

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's peaceful and quiet, beautiful, pristine, not too crowded, close to the beach we love our room its panoramic ocean view, great staff great food
Stayed 5 nights in Feb 2024
Verified

6/10 Okay

Galina

Liked: Staff & service, property conditions & facilities
The spa was terrible. We felt rushed the entire time and did not get to enjoy the facilities; not to mention the crazy prices and subpar services. The hotel was ok, but not the premium/luxury as advertised. The Family Selection didn’t feel exceptionally special considering how it’s advertised. It’s an ok resort, but we will not return.
Stayed 9 nights in Nov 2025
Verified

10/10 Excellent

CENGIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and the grounds are beautiful. There are food and drink options for everyone! I would recommend Family Selection as they go above and beyond to make vacation amazing for the kids. Special shout out to Victor (our Butler) and Ricardo at the Es Niu bar.
Stayed 7 nights in May 2025
Verified

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel installations, nice beach, and great staff! For a “5” stars hotel the “Isla Blanca” restaurant was a disappointment. The food temperature was always cold, raw meats and rude grill stations staff. The service at the beach was lacking. “The Nest” restaurant was a real treat with lobster and great service from Armando and Alfredo. We had a beautiful room with a gorgeous panoramic view with lots of treats upon our arrival, premium drinks and a butler who booked our dinners. I highly recommend the family selection if you are travelling with children.
Stayed 7 nights in Oct 2025

Hotels