Mia Reef Isla Mujeres - All Inclusive4.0 out of 5.0
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Recent guest reviews
The staff was awesome. very respectful and always attending our needs. I had good conversations with the bartender. Our experience was so good that we became members of MIA REEF!!
We absolutely loved this place. The views were stunning, the food was great, the activities were fun, etc. We have 2 younger kids and the entertainment staff (Jose and Alijandra) were fantastic with our kids, keeping them involved with all the fun kid activities they offer.
Staff is very nice but know about 4 words of English on Average which is pretty Amazing since 90% of the people they serve every day are English Speaking? Pretty bad when you ask for a towel in the pool area and the guy has no idea what you're talking about? Same goes in the restaurant when you ask for a spoon? You would think that Management would have the staff learn 20- 30 basic words and phrases in English?
The hotel staff was very gracious, accommodating, and welcoming. The amenities were fantastic. There's nothing quite like walking to the beach or coast late at night, steps from your room, and enjoying a cocktail and the waves. It's an experience you can't get elsewhere.
We just returned home from a 6 night stay at Mia. We stayed in a honeymoon suite and the room was perfect. The bed was comfortable and the shower was spacious with views of the ocean. The view from the balcony was exactly as it appears in the online pictures, beautiful enough to take your breath away. We ate at the "fancy" restaurant which is only open Thursday-Sunday twice during our stay. It is authentic Mexican food and did not disappoint. The main course that was served was so delicious. The buffet had a wide variety of foods including many American foods. I will say the hot dogs were not the best I have ever had but who eats hot dogs when there are fresh fajitas on the grill? We were never hungry when we were there. Tip-- Take your own cup for the bar. The drinks are wonderful but the glasses are small and they will fill your Yeti or whatever you bring to the top. The beaches are beautiful with white sand and the ocean is shallow enough that you can walk out very far and never reach above your waist. I will be bringing my children in the future as I feel like they would have loved to play in the ocean and I felt it is very safe. The natural reef surrounding the hotel is perfect for snorkeling which is a free activity at the hotel. If you want to explore there are many activities on the island and we had a great time renting a golf cart and driving around the area. We will return soon!
We enjoyed our time at this location. It was hard to get in drinks replenished in the room. We asked several time but never got anything. The individual restocking the fridge only came one day out of four.
The location is perfect, paradise on earth! Hotel needs some improvements, but I gues they are working on it, there little remodeling going on each day all over hotel. The food buffet is poor. The grill is what saved us, and of course Cavicheria bar on the corner of the peer. Roberto cavicheria server is Great, and he will go out of his way to please you. Perfect getaway for couple, or family with a kids.
I do not recommend this resort!!! I have been to atleast 10 all inclusive resorts throughout mexico and this by far was the worst. Here are the problems: 1. We stayed for 6 days 5 nights and has hot water only 1 day!!! Called maintenance and front desk yet got excuses all week long. Never fixed! 2. The website claims it has 2 swimming pools but only has 1. 3. Website claims it has room service, yet they don't offer it. 4. Website claims they have 3 restaurants yet not what you expect of a typical all inclusive. They have the bar and shack by the beach that do appetizers at lunch and a buffet that you eat all your meals at. But as far as a legit nice restaurant there's only 1. Open Thursday -sunday, reservations required and you get 1 card to eat there per 3 days of stay. You can't eat there anytime you want. 5. They are under construction. Want a mid afternoon nap. Forget about it! During the morning and evening it's fine but afternoon not so much. 6. Food and drinks are subpar. Most resorts the food is so good you feel like you've gained weight from your vacation. This one we may have even lost weight. The food from local restaurants was far better than the resort! Same with the drinks. I wanted wine at dinner and they have no selection! 7. The hotel staff is lacking in hospitality. Front desk was always smiling and so was housekeeping but the bartenders and especially the staff at the buffet never smiled! Seemed miserable every day! Aside from these items I must menti
The power is constantly turning off and on which means no hot water or wifi. Orbits did a poor job booking flights so I had to stay in Cancun 2 days until I could get a ferry to the island. Room was nice but infested with ants. Food made me sick most of it was under cooked and I vomited most of the time I was there. Staff was unable to do much. Beautiful place but hotel is poorly managed
Very nice resort next to beautiful beach. We enjoyed snorkeling and other activities provided by the resort at no additional charge. Only minus is a lack of furniture in the room. There is only bed and no chairs and table inside the room. Food was good and staff very friendly and helpful. Beach is not very crowded which is plus
The coast, the see, the water and the beach are amazing and shallow, making it wonderful for kids and poor swimmers; the coral reefs (albeit not as bright as in some other parts of the world) attract lots of fish, and it is a nice place for snorkeling. the weather in December was beautiful, and though there was some rain from time to time the weather remained warm and the sun returned in minutes. The rooms are fairly big, with balconies and wonderful see views. The bathrooms are the disappointment, with strong smell and small size. Food in the main restaurant was diverse, with lots of meet, shrimps, fish, some local fruits; cocktails and wine are available around the clock although the quality was not the best (especially white wine); the quality of the food was also not always the best, largely international or northern American and not much Mexican, but acceptable for the beach; the entertainment program was very poor, with just one performance in 7 days; kids program also was miserable - nothing to compare with much more professional animation programs for kids and adults in the hotels of Egypt or Turkey; fitness center is small, with poor air conditioning and old machines - better than nothing but not for the standard of high quality hotel.
Had no hot water in shower the entire week, complained twice and never resolved. No phone in the room, asked for one twice, never received it. The resort is trying hard to make improvements, in a few months I think it will be a great resort. Wifi is horrible, only have access in the Lobby and the bar/dining area.
Buena atención del personal, muy atentos, y eficaces. Pero me dieron una habitación SIN puerta en la ducha. En los 7 días NO tuvimos agua tibia, no se si porque estábamos en el octavo piso. El hotel debería mejorar ese aspecto.
Don't expect luxualious stay or gourmet foods. However, if you want to stay one of the best locations in the island and casual relaxed all inclusive stay. This is it. I will recommend this hotel to my friends. Kids friendly and beautiful beach (very safe).
We had a wonderful 6 day vacation at the Mia Reef Hotel. We loved the art deco appearance and the staff. Upon reading some of the other reviews, we thought the food was great, they create it to be versatile so it's not overly seasoned, but they provide lots of condiments, salsas and herbs in the buffet to create your personalized flavor to your food. We had a It is very laid back, but there is lots to do if you want! We loved the fish tacos at their Ceviche beachside cabana especially, and their multitude of slushy drinks! We also loved that they have a cappuccino machine, some other resorts we have traveled too don't and we are big latte drinkers! They have the most gorgeous spot we loved the natural beauty of everything. When we felt adventurous, we rented a golf cart to take in the sights and culture of the rest of the island. We really enjoyed the ruins, the turtle sanctuary and the square where the locals gather for music and entertainment at night. The street food there was amazing, churros to die for and nutella crepes for the sweet finish to the perfect day! We are most definitely planning to return, so much so that we bought into their travel program! We are already planning more trips down with family and friends! In response to the hot water issues I have seen in the other reviews, I just noticed you need to run the water a bit and then the hot water comes out. Long showers may run it out too, but that certainly didn't bother us...
Trouble with check in- had us with a single bed when we had confirmed room with 2 double beds-quickly fixed but on second day no one came to clean room so we didn't have any clean towels-could use washcloths and hand towels but only give bath towels. Had to request cleaning several times before anyone came. When it was cleaned it was done nicely
All was good except no hot water for duration of our stay
The location is great and the all inclusive option is awesome. The food is pretty average buts plentiful at least. The room didnt have hot water which kind of sucked, the TV didnt work at all and room service didnt come till about 4pm or later so often the room didnt get made bc we were back changing when she wanted to do the room. Reception was horribly rude when we checked in, no idea what customer service is but the dining area and kids club staff were very nice. The location is great so go for the location, if you want luxury this is not the place to go but the rooms are decent and really the location right on Playa Norte is great.
The locaction can't be beat. The water is clear and swim able and you can snorkel too. If you get a good price go. It's not like secrets or excellence and either is the price. Staff is very attentive.
If you are looking for a quiet relaxing beach getaway you should seriously consider Mia Reef. With it being a smaller resort you don't have the huge crowds like all the mega-resorts up and down the hotel zone. I don't think I could say enough about the staff. Best service we have ever gotten period. The location is absolutely stunning, from the turquoise waters to the east and the deep blue sea crashing onto the rocks to the west. We stayed in a ocean front villa and for the little bit extra per night it is a great investment. They are currently renovating part of the villas to the east but aside from the occasional background noise it wasn't a bother. Not once did it wake us, not even during a mid afternoon siesta. If you are looking for a quiet beach for relaxing and getting away from it all then this is the place for you.
Mia Reef Isla Mujeres - All Inclusive places you next to Secreto Beach and within a 5-minute walk of Norte Beach. This 164-room, 4-star resort has 2 outdoor pools along with a private beach and a marina. Crayola House and Dolphin Discovery are also near this Isla Mujeres resort.
Free hot/cold buffet breakfast is included with your stay. This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
All of Mia Reef Isla Mujeres - All Inclusive's 164 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect to find LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.
Mia Reef Isla Mujeres - All Inclusive features a private beach, a marina, and a full-service spa. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive resort include 2 outdoor pools, a fitness center, and free WiFi in public areas.