The food was good and staff very pleasant and helpful. Don't really have complaints other than we had to leave early due to cv-19.
I was a little worried I might not have made the right choice based on some of the reviews. However, I traveled with my family and the hotel views are stunning. Beautiful beach and very kind staff. The hotel rooms are a bit small along with the beds but let's face it I spent very little time in the room except to sleep and get ready. Overall amazing time, the hotel reminds me of a boutique type of hotel. I will be coming back!
I always have enjoyed the beach. It’s the best in the island. The downfall to this resort is that they copy your passport when you check in and as we left I asked for the copy back due to security of my identity and they said I couldn’t have it back. We had to ask for the manager and after 10 minutes of asking why I couldn’t have my passport copy back, they finally gave in. I feel like this is something that they do not need to have.
The water and beach were beautiful. The bathrooms were exceptionally small.
Customer service is amazing! The entire staff is fantastic. Special shoutout to Luis Carmona , we have visited over 40 all inclusive resorts and he by far provided the best assistance we have ever encountered. In fact, the entire staff did. Thanks for a great experience!!
This hotel needs a total overhaul. The hotel itself is falling apart, the air conditioner dropped water constantly and was falling off the wall. The curtains in the bedroom were full of holes, the shower head was detached from the ceiling and about fell off every time you used it. Furthermore, the staff was less than accommodating, they are bias upon gender and ethnicity. For example, I stood at the bar waiting to be acknowledged for almost 5 minutes just to get some water, the only reason they helped me, because another gentlemen asked them too. The positive is the location. The ocean is beautiful, you are able to snorkel and kayak daily, the beach was excellent.
Enjoyed property and the friendly staff! Our ocean room view was terrible! there was no view- we looked at a wall and air conditioning roof units, etc. We had no safe in our room. Had no door safety lock in our room. Could have had more entertainment during the day (games on the beach, etc.)
Location is perfect , water is gorgeous, close to town and walking distance to everything needed. Not crowded, quiet and private. Must say it is the most beautiful area I’ve ever been to
This resort is built on a coral island so is an island off of an island. Not a lot for kids to do but if you want a nice relaxing trip this is it. Kind of hard to get to but worth it. Staff waits on you hand and foot.
Was so pleased with the staff who were so helpful especially for my wife who is handicapped. Staff went out of their way to help her.
Location was unique and scenic. Felt safe and secure at all times
Love that you have your own private beach and the staff is amazing especially Luis at bar! Food selection for an all inclusive was great and having other restaurants to choose from was great too.
The service was great. Best food of any hotel in Mexico and One of the most beautiful beaches in Mexico.
The location and the staff are absolutely amazing. The hotel itself can use some updates.
The location is great as well as the beach. But the food was really lacking in terms of options and quality. The rooms are small with cramped bathrooms unless you upgrade to a villa which are nice.
Let me start off by saying that we are lower middle class so my expectations are not influenced buy higher-end Properties or hotels. Just as others have said the location is absolutely amazing, the Lagoon and the water are stunning and well worth the visit. The hotel is definitely lacking in a few ways, outdated in their bathrooms including some issues with the sink that I had to fix myself. We also had no hot water for the first 3 days, of course we saw the propane truck deliver on the third day after which we received hot water. However several people that stayed there still had no hot water even after that delivery. We also booked a single room with a queen bed and received a double up on arrival which took two days to get us out and into another room. The food was so so but again we don't expect too much so we made due. We visited Town most evenings and found some excellent restaurants. The alleyway from the main island to the hotel is growing up with bars and restaurants so that should be very nice for a short walk to visit for good food. All in all I would recommend the location and as they upgrade the Hotel & Villas I would recommend the entire place.
I love the location, the beach, how close it is to the town. Ease of access to taxis
Mia Reef Isla Mujeres - All Inclusive places you adjacent to Norte Beach. This 164-room, 4-star property has a private beach, a marina, and a full-service spa.
This property is home to 3 onsite restaurants, perfect for a quick bite to eat. Unwind with a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
All 164 rooms feature minibars, coffee makers, and free bottled water. LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.
Mia Reef Isla Mujeres - All Inclusive features a private beach, a marina, and a full-service spa. A stay here includes free parking. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive property include an outdoor pool, a fitness center, and free WiFi in public areas.
The food was good and staff very pleasant and helpful. Don't really have complaints other than we had to leave early due to cv-19.
I was a little worried I might not have made the right choice based on some of the reviews. However, I traveled with my family and the hotel views are stunning. Beautiful beach and very kind staff. The hotel rooms are a bit small along with the beds but let's face it I spent very little time in the room except to sleep and get ready. Overall amazing time, the hotel reminds me of a boutique type of hotel. I will be coming back!
Dear Traveler, We want to thank you for choosing Mía Reef Isla Mujeres and we hope to see you again very soon. We are at your disposal for any assistance you may require. Warm regards, Renata B. Community manager
I always have enjoyed the beach. It’s the best in the island. The downfall to this resort is that they copy your passport when you check in and as we left I asked for the copy back due to security of my identity and they said I couldn’t have it back. We had to ask for the manager and after 10 minutes of asking why I couldn’t have my passport copy back, they finally gave in. I feel like this is something that they do not need to have.
Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Renata B. Community manager
The water and beach were beautiful. The bathrooms were exceptionally small.
Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Renata B. Community manager
Customer service is amazing! The entire staff is fantastic. Special shoutout to Luis Carmona , we have visited over 40 all inclusive resorts and he by far provided the best assistance we have ever encountered. In fact, the entire staff did. Thanks for a great experience!!
We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Renata B. Community Manager
This hotel needs a total overhaul. The hotel itself is falling apart, the air conditioner dropped water constantly and was falling off the wall. The curtains in the bedroom were full of holes, the shower head was detached from the ceiling and about fell off every time you used it. Furthermore, the staff was less than accommodating, they are bias upon gender and ethnicity. For example, I stood at the bar waiting to be acknowledged for almost 5 minutes just to get some water, the only reason they helped me, because another gentlemen asked them too. The positive is the location. The ocean is beautiful, you are able to snorkel and kayak daily, the beach was excellent.
Enjoyed property and the friendly staff! Our ocean room view was terrible! there was no view- we looked at a wall and air conditioning roof units, etc. We had no safe in our room. Had no door safety lock in our room. Could have had more entertainment during the day (games on the beach, etc.)
Location is perfect , water is gorgeous, close to town and walking distance to everything needed. Not crowded, quiet and private. Must say it is the most beautiful area I’ve ever been to
We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Renata B. Community Manager
Dear Traveler, We want to thank you for choosing Mía Reef Isla Mujeres and we hope to see you again very soon. We are at your disposal for any assistance you may require. Warm regards, Renata B. Community manager