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Mia Reef Isla Mujeres - All Inclusive

4.0 out of 5.0

Recent guest reviews

This was our first time on Isla Mujeres and I was not disappointed. We have stayed in Cabo and Cancun in the past but Isla Mujeres will be the only place we stay from now on. The beach was amazing even though we were there during Hurricane Irma. The staff was friendly and always working. Henry was the best! The hotel itself was ok, we only had a standard room with no view. It was small but we used it for showering and sleeping. The food was standard for all inclusive. They did grill out a lot which my husband and I both loved. I cannot say enough about the beautiful beach. We rented a golf cart for 2 days and ventured out on the island. It is a must see if you visit Mexico.

I've been going to Mia reef every other year to get away from the hustle and bustle of the city. My experience this year trumps all of them. The facility's were amazing. The lobby is gorgeous. We got upgraded to a villa with an amazing view. The food was delicious. Much better than 3 years ago. You must try the ceviche bar. Luis our bartender was amazing. He's definitely a rockstar at this hotel, he's supper friendly and willing to go above and beyond for his guests. The beach was impeccable and well maintained. I have absolutely Nothing negative to say about Mia Reef. Definitely recommend this hotel. You'll love it. We will be back for a 5th stay.

Okay so prior to me arriving i read all the reviews good and bad from the staff to hotel and smell on the island. I will start with the staff, they were great in every way taking care of me. I believe the Negative reviews left on them especially towards the bartenders was coming from the people who weren't tipping. Yes it is an All-Inclusive resort but do not be cheap, tip a $1 or $2 and believe me, you will be well taken care of. I told my bartender my drink ONLY 1 time and every he noticed my drink getting low he automatically brought me a new one (THANKS SAUL). Point being, tipping a few dollars and showing your appreciation will get you the best service you are looking for. As for the smell, com'on its an island and you only smell it towards the villa area at night sometimes but its nothing that you cant bare. This is not a party island so if you are looking for that then stay in Cancun, but if you want to enjoy a relaxed time with beautiful beaches than stay here.

We spent a Friday to Friday for our Anniversary and my Birthday. I read a LOT of both good and bad reviews before booking Mia Reef. I'm so glad I ignored the bad ones, it is truly an amazing location. So if you are all about location, hit the button. Did we have a few small issues, absolutely we did but they were small. If you want room service and luxury, this isn't for you. If you want the most amazingly gigantic and clear lagoon, this is for you. We stayed in a Villa with the perfect view. There is a large natural reef on the back side and yes, it's a bit stinky. I advise not staying on the back reef side. I did get in the natural reef pool called Kings Pool and it was a great experience! The food was very good! We ate grilled boneless ribeye steaks for 3 of our 7 nights, they were that good! Go to Punta Sur, take the Ferry into Cancun, go to Tulum, go with your gut, go to Mia Reef, you won't regret it!

Such kind people, great food; they spoke awesome English, grateful for that considering my Spanish is sub-par. The beach was so clean and clear, very secluded and relaxing. Easy access to the island and downtown/market area.

My wife and I stayed in one of the villas on the northern end of the property last week. It is a nice resort and the food was very good. The staff were all polite and helpful and the room was well maintained. The only negative experience was the birds. There are hundreds of sooty terns nesting on the north end of this island. They call constantly day and night and the defecate everywhere. Earplugs at night are recommended. Expand the attached pic and note the excrement on the handrail.

The hotel and staff were amazing. The only downside is that everything closed at 10 both pool and bar. That being the only downside, definitely had a great relaxing vacation.

I have to believe that the good reviews I based my decision to stay at the property on were from travelers that either lack experience with staying at decent properties or they are first time all inclusive travelers. Property smells like a sewer in the main areas. In all other areas, strong smell of bird urine and feces. Seagulls and pelicans are everywhere. The gulls scream 24 hours a day. Patio furniture on room balcony and at the beach areas covered in bird feces. This property is in need of major renovations. Food is terrible and we ended up going into town to eat. Proper hygiene procedures aren't followed, at least as observed in the buffet and other area where you can see food handling and prep happening. There is only one small pool shared by adults and children. Children are unsupervised or sitting at swim up bar with parents. Basically kids everywhere, including where they shouldn't be. Bar service very slow to non-existent. Order multiple drinks at one time because you don't know the next time you will be served, despite having three bartenders in the area. This is not our first experience with an all inclusive and it's only our first experience in five years with a bad property. The only nice things I can say are that the A/C works properly, housekeeping is mostly on point, the views are amazing (can't really enjoy them though because of the smells). This is definitely a buyer beware/buyers remorse kind of property.

Wait staff and bartenders are very friendly hotel is a little outdated, but they seem to be working on it. There is a lot of trash down by the rocks on the east side of the hotel, and the villas have a stinch of bird poop. Did notice a smell of sewage at times. Have to really play with shower to find the sweet spot for hot water. we are not very picky, so all in all I was satisfied

Everything was perfect! Hot water was no problem & they must have changed the food options because all of the food was amazing.. they make sushi in front of you based on what you want in it. They make omelets in front of you for breakfast. They have a hibachi grill for dinner & grill out with Mahi Mahi, steak, snake, chicken etc. They also had octopus a lot which we tried here & loved. For lunch they grill out right outside the fancy restaurant, shrimp kabobs, steak, chicken, fish as well as other sides. You could easily eat completely healthy here if you wanted. They had very healthy options. We ate at the fancy restaurant and while they were smaller portions, there were several courses so we got full. They also brought out a special margarita for us to try which was amazing. We stayed in the villas & had the one right behind kings bath. While we didn't mind if because it was still beautiful, the birds are a little crazy during this season. They are very loud, even at night & don't have a very good smell but we didnt smell it on our on balcony on the 2nd floor. We were in room 2021. Again, for us, we didn't mind it enough to request a different room because we can sleep through just about anything but I could see it being a bother to others. While the side of kings bath is prettier, I would request opposite side if you think this will be an issue for you. Kayaks & paddle boars are free. The whole resort is absolutely perfect. Make sure to swim with whale sharks!!

Beautiful area. Had amazing ocean views from top floor, as requested. Thank you. Main lobby areas, coffee bar etc are lovely! Staff extremely helpful and sweet. Lots of remodeling done to bedrooms and main areas. Bedroom furniture was not great though. The bar at the swim up bar needs more staff on. We had to wait a long time for drinks there. The buffet was pleasant, and food was nice. Not as varied as some of the other mainland hotels, but certainly something for everyone. The one restaurant was interesting. Quite a lot of more traditional choices, which might not be to American tastes. But give it a go :) We were able to paddle board and kayak, swim, snorkel right off the hotel beach which was great. The seaweed isn't bad here, but there is some around. It would have been nice if it could have been all raked away. It wasn't a problem, but would have been better without it! We enjoyed the peaceful nights. Do not come here if you like clubbing etc. this is all about low key, relaxation etc. Perfect for families and anyone who wants tranquility! I will be returning :)

This resort is beautifully located and well managed. It is well maintained with the exception of the seaweed that accumulates on the beaches around the property. It is unsightly and stinks. This property REALLY needs to employ a full-time crew to keep the beaches clean from the seaweed. Otherwise, the staff is (mostly) friendly and accommodating. The beach (when clean) and ocean surrounding the property are very beautiful and the snorkeling off of the reef is great. The buffet was a little better than expected, while the "gourmet" a la carte restaurant wasn't quite as good as expected. I would definitely consider visiting again.

Short boat ride from Cancun. Excellent Beach. Only problem was the availability or limited number of beach towels. Also concern with dingy washcloths and towels that need to be updated but were clean. I will definitely return.

The staff was very polite and helpful. The rooms are updated and clean. The food was outstanding. I liked that you could get food from many areas at the hotel. Bottled water was easily available. The snorkeling area by the hotel was wonderful. We enjoyed lounging in the individual open beds along the rocky side. We never got to the beach area early enough to get a chair with an umbrella. People would leave their belongings on some of the chairs all day and not return. Maybe a time limit would be nice or if they leave the beach area, remove their belongings so other people can use the chairs and umbrella. It was a holiday weekend.

Overall, the hotel is okay. We stayed in the basic room. We were told we'd have a queen size bed, it was more like a full size bed. The room didn't have a table to set your stuff on, just a small counter that runs under the television. They website also states that they have room service. They don't, they tell you to go to the snack room in the lobby. No one is there to run it and it only has sandwiches. Other than that, the food at the buffet is really good. The grounds are kept clean. The staff is very friendly.

Resort: BEAUTIFUL, Exclusive property with amazing views. Not too crowded. Free kayaks, floats and beach service. Room: Very clean but with problems. Phone didn't work and they never brought a replacement. No reception for the TV and it's all in Spanish anyway. Toilets unusable except for peeing. All the guests used the lobby bathrooms for "number 2." A/C was outstanding and balcony views incredible. Food: 4 out of 5. Breakfast buffet was the best. Lunch and dinner was basically standard with lots of guacamole and cheeses on the side. We never tried the gourmet restaurant because it booked up too fast. No such thing as room service here. Impossible to find something to drink other than bottled water or a bar drink and those were only during meal hours. Rent a golf cart for your stay if you want to get out of the hotel and go to shops and other restaurants. When souvenir shopping, stick to the larger shops ("pharmacia") because we got scammed on so many items. Every shop has the exact same items so shop around and HAGGLE. AVOID THE DON TEQUILA store near the ferry. We paid 6x what we should have for a bottle of tequila and found the same tequila at other stores for a sixth of the price.

This place is beautiful and so relaxing I would love to go back!

We loved the friendly staff! They bent over backwards to make us feel at home. There is so much to do on the resort it was hard to even want to go explore anywhere else. We snorkeled, paddle boarded, sun bathed, kayaked, did yoga... you name it. The AC in the rooms were marvelous and the view from our "ocean view" room was to die for! There was food for us almost 24/7 and we didn't have one bad meal. They have a variety of food every day that kept us wanting more! We loved every minute of our all inclusive trip.

Lots of cross contemination issues for the food wise. Raw meat especially chicken sits hours on room temp. Same as dairy items. Sea weed all over. They said it came in last week storm. They did not clean it in our 6 days stay. Smells like swer. Food is really weak. Everyday grilling is not cooking. ACs are not working properly. Rooms has heavy mildew smell. Not recommeneded

Our 2nd stay!!!! We love the MIA and the upgrade we received when returning!!!! The staff is great and the resort is the best on Isla Mujeres...

Room options

Deluxe Room, Ocean View

Full 2 | Queen 1 | Sleeps 4

Deluxe Villa Ocean Front Suite

Full 2 | King 1 | Sleeps 4

Superior Ocean Front Room

Queen 1 | Sleeps 2

Guest reviews for Mia Reef Isla Mujeres - All Inclusive

Everyone (92) Couples (11) Family (7) Friends (3) Other (1)
3

best beach on the island

Everyone
My favorite spot Gorgeous

This was our first time on Isla Mujeres and I was not disappointed. We have stayed in Cabo and Cancun in the past but Isla Mujeres will be the only place we stay from now on. The beach was amazing even though we were there during Hurricane Irma. The staff was friendly and always working. Henry was the best! The hotel itself was ok, we only had a standard room with no view. It was small but we used it for showering and sleeping. The food was standard for all inclusive. They did grill out a lot which my husband and I both loved. I cannot say enough about the beautiful beach. We rented a golf cart for 2 days and ventured out on the island. It is a must see if you visit Mexico.

By on Sep 14, 2017

Review comment responded on Sep 16, 2017

Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo González Canseco Community Manager

5

new and improved mia reef

Everyone

I've been going to Mia reef every other year to get away from the hustle and bustle of the city. My experience this year trumps all of them. The facility's were amazing. The lobby is gorgeous. We got upgraded to a villa with an amazing view. The food was delicious. Much better than 3 years ago. You must try the ceviche bar. Luis our bartender was amazing. He's definitely a rockstar at this hotel, he's supper friendly and willing to go above and beyond for his guests. The beach was impeccable and well maintained. I have absolutely Nothing negative to say about Mia Reef. Definitely recommend this hotel. You'll love it. We will be back for a 5th stay.

By , from california on Sep 13, 2017

Review comment responded on Sep 15, 2017

Dear Hector, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco Community Manager

5

amazing view, great staff

Everyone

Okay so prior to me arriving i read all the reviews good and bad from the staff to hotel and smell on the island. I will start with the staff, they were great in every way taking care of me. I believe the Negative reviews left on them especially towards the bartenders was coming from the people who weren't tipping. Yes it is an All-Inclusive resort but do not be cheap, tip a $1 or $2 and believe me, you will be well taken care of. I told my bartender my drink ONLY 1 time and every he noticed my drink getting low he automatically brought me a new one (THANKS SAUL). Point being, tipping a few dollars and showing your appreciation will get you the best service you are looking for. As for the smell, com'on its an island and you only smell it towards the villa area at night sometimes but its nothing that you cant bare. This is not a party island so if you are looking for that then stay in Cancun, but if you want to enjoy a relaxed time with beautiful beaches than stay here.

By on Sep 8, 2017

Review comment responded on Sep 12, 2017

Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco Community Manager

4

a little island off an island!

Everyone
Lagoon!

We spent a Friday to Friday for our Anniversary and my Birthday. I read a LOT of both good and bad reviews before booking Mia Reef. I'm so glad I ignored the bad ones, it is truly an amazing location. So if you are all about location, hit the button. Did we have a few small issues, absolutely we did but they were small. If you want room service and luxury, this isn't for you. If you want the most amazingly gigantic and clear lagoon, this is for you. We stayed in a Villa with the perfect view. There is a large natural reef on the back side and yes, it's a bit stinky. I advise not staying on the back reef side. I did get in the natural reef pool called Kings Pool and it was a great experience! The food was very good! We ate grilled boneless ribeye steaks for 3 of our 7 nights, they were that good! Go to Punta Sur, take the Ferry into Cancun, go to Tulum, go with your gut, go to Mia Reef, you won't regret it!

By , from Houston, TX on Aug 24, 2017

Review comment responded on Aug 26, 2017

Dear Ann, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco Community Manager

5
Everyone

Such kind people, great food; they spoke awesome English, grateful for that considering my Spanish is sub-par. The beach was so clean and clear, very secluded and relaxing. Easy access to the island and downtown/market area.

By on Aug 23, 2017

Review comment responded on Aug 28, 2017

Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. Your pictures are simply wonderful. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco Community Manager

4

villa experience

Everyone

My wife and I stayed in one of the villas on the northern end of the property last week. It is a nice resort and the food was very good. The staff were all polite and helpful and the room was well maintained. The only negative experience was the birds. There are hundreds of sooty terns nesting on the north end of this island. They call constantly day and night and the defecate everywhere. Earplugs at night are recommended. Expand the attached pic and note the excrement on the handrail.

By on Aug 23, 2017

Review comment responded on Aug 26, 2017

Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. The issue with birds has been an uncommon event and is ending in an organic way. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo González Canseco Community Manager

4

extremely nice resort

Everyone
View from our hotel room

The hotel and staff were amazing. The only downside is that everything closed at 10 both pool and bar. That being the only downside, definitely had a great relaxing vacation.

By , from chicago on Aug 18, 2017

Review comment responded on Aug 26, 2017

Dear Mayra, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo González Canseco Community Manager

2

don't be fooled by the good reviews!!!!

Everyone

I have to believe that the good reviews I based my decision to stay at the property on were from travelers that either lack experience with staying at decent properties or they are first time all inclusive travelers. Property smells like a sewer in the main areas. In all other areas, strong smell of bird urine and feces. Seagulls and pelicans are everywhere. The gulls scream 24 hours a day. Patio furniture on room balcony and at the beach areas covered in bird feces. This property is in need of major renovations. Food is terrible and we ended up going into town to eat. Proper hygiene procedures aren't followed, at least as observed in the buffet and other area where you can see food handling and prep happening. There is only one small pool shared by adults and children. Children are unsupervised or sitting at swim up bar with parents. Basically kids everywhere, including where they shouldn't be. Bar service very slow to non-existent. Order multiple drinks at one time because you don't know the next time you will be served, despite having three bartenders in the area. This is not our first experience with an all inclusive and it's only our first experience in five years with a bad property. The only nice things I can say are that the A/C works properly, housekeeping is mostly on point, the views are amazing (can't really enjoy them though because of the smells). This is definitely a buyer beware/buyers remorse kind of property.

By , from Milwaukee on Jul 31, 2017

Review comment responded on Aug 2, 2017

Dear "J", Thank you very much for choosing us for your holidays. We are sorry for not exceeding your expectations this time and we hope to see you again to pamper and let you see how our property improves day by day. The issue with the birds is not ordinary and is improving naturally. As far as the food handling, we follow the highest standards, we own the Distinctive H that the authorities grant regarding this matter. Again, thank you very much for your visit and we will be waiting for you, a cordial greeting from the whole Mia Reef team. Arturo González Canseco Community Manager

3

ok place to stay

Everyone

Wait staff and bartenders are very friendly hotel is a little outdated, but they seem to be working on it. There is a lot of trash down by the rocks on the east side of the hotel, and the villas have a stinch of bird poop. Did notice a smell of sewage at times. Have to really play with shower to find the sweet spot for hot water. we are not very picky, so all in all I was satisfied

By on Jul 27, 2017

Review comment responded on Jul 29, 2017

Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. The birds' issue isn't an ordinary situation and is just going away pretty soon. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo González Canseco Social Media

5

paradise

Everyone

Everything was perfect! Hot water was no problem & they must have changed the food options because all of the food was amazing.. they make sushi in front of you based on what you want in it. They make omelets in front of you for breakfast. They have a hibachi grill for dinner & grill out with Mahi Mahi, steak, snake, chicken etc. They also had octopus a lot which we tried here & loved. For lunch they grill out right outside the fancy restaurant, shrimp kabobs, steak, chicken, fish as well as other sides. You could easily eat completely healthy here if you wanted. They had very healthy options. We ate at the fancy restaurant and while they were smaller portions, there were several courses so we got full. They also brought out a special margarita for us to try which was amazing. We stayed in the villas & had the one right behind kings bath. While we didn't mind if because it was still beautiful, the birds are a little crazy during this season. They are very loud, even at night & don't have a very good smell but we didnt smell it on our on balcony on the 2nd floor. We were in room 2021. Again, for us, we didn't mind it enough to request a different room because we can sleep through just about anything but I could see it being a bother to others. While the side of kings bath is prettier, I would request opposite side if you think this will be an issue for you. Kayaks & paddle boars are free. The whole resort is absolutely perfect. Make sure to swim with whale sharks!!

By on Jul 15, 2017