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Mia Reef Isla Mujeres - All Inclusive

4.0 out of 5.0

Recent guest reviews

I had a great time! Good food, amazing staff! Great location. Lots to do on the island. Must take ferry to get to resort

Toilets don't flush, staff is stingy with resupplying room amenities. You get treated poorly when being served at meals. Staff seems to angry and approachable at meal time. Would never go back...

We just got back last night after staying 3 nights. I've traveled all over the world & the views at this hotel are nothing short of breathtaking everywhere you look. The staff was super attentive & accommodating. The food was delicious and the grilling stations really added to the already great variety of options. We loved the beachside tacos! My massage was very relaxing. The jacuzzi on our balcony was a great way to enjoy the stars. My husband brought his fishing line and caught fish in the grotto & off the pier. I would rate this hotel 4.5 out of 5 stars as their were some cosmetic issues that are super easy to fix & more than 1 drink menu at the bar would've been helpful but overall the whole experience was fantastic and I highly recommend this hotel.

Amazing place. There was absolutely nothing we could find wrong. I can't imagine anyone complaining about this place unless they're just incredibly picky. From top to bottom, this resort was incredible. We'll be back.

I first rated this hotel a few years ago and gave it a very bad review...... Since then I have went back twice and each time there are excellent upgrades made to the resort. There is a new taco bar, cafe, and BBQ upgrades on the resorts property. In addition, they also upgraded the beach by adding new lounging chairs and decks going into the ocean. The rooms (villa's) have also been remodeled too mirror the culture of Mexico. Also, the WiFi was upgraded by adding additional band widths.

Isla Mujeres is my favorite destination so far in all my travels! The island is just amazing! Mia Reef's location is one of the best on the whole island and the views of the water were just amazing. The natural décor of the hotel was awesome! Staff very good, although some language barriers making communication a little difficult. There were little things that I had issue with, such as only buffet dinners (which I don't like and because of the limited access to the one other restaurant because it is only open from Thursday to Sunday). Breakfast and lunch (especially the taco bar and the grilled shish k bobs) were really good! But buffet food three times a day is a bit much. Another downside was that there was only one bar which is in the pool area and which is not a place you really want to hang out at night especially if you are dressed for dinner. Its way too casual/beachy. There is also really no room service or food to get late at night as advertised (besides sandwiches and stuff in a refrigerator by the lobby which are not good). BUT STILL WE ENJOYED OUR STAY IMMENSELY BECAUSE OF ITS LOCATION, VIEWS AND NATURAL DECOR!!!!

Very nice island. The resort was nice and the views were fantastic.

The hotel was very nice. Staff was wonderful. We stayed in the villa's and they were nice but the staff only gave you the minimum on towels and sometimes we did not receive face cloths. Other than the face cloths I was disappointed that the pool was not heated and you had to go inside the lobby to get the towels. The staff at the bar & the restaurant were very nice and on top of things.

Very nice hotel right on the water, good snorkeling, short walk to town. Rent a golf cart and tour the island. Rooms are kind of plain but staff are great. Do the kayak tour it was fun. The fancy dinner was horrible don't waste your time with that, it is the only thing that was bad. We had a great time and would recommend it to anyone.

Food ok. Service ok. Location fantastic so for $ you can overlook what you miss at hotel vs 5 star hotels

Went w/ a group of 10. Upgraded to deluxe ocean view & 3 of us had to be moved to a different room next day b/c we were on 4th floor blocked by wall. Try to stay on ocean side if possible. Hotel was beautiful, staff was excellent, food was awesome (if your a seafood lover) and views were breathtaking. The island is extremely safe to venture out to and a must do. Make sure to rent a golf cart for a day & explore! Also make sure you convert plenty of $ to pesos to get a better deal outside of resort. They will over charge you if using American $$. This place comes highly recommended. It is under new ownership and they are literally making improvements every day.

We had a wonderful time. The staff was welcoming. You will never go hungry. The food at the buffet was ok, but there is a short order restaurant that is open from 1-6 with amazing food! They also have a restaurant that is supposed to be "fine dining" for which you have to make reservations. The food there was awful in my opinion. The main course was fair, but the appetizers and dessert were suspect. However, we met a couple there that thought it was the best food they ever had so I guess it just depends on your taste. The beach and water is so beautiful. The resort and island is very authentic and relaxing which is what I was looking for. I had a massage and facial while at the resort. I don't recommend the facial, it felt like someone just rubbing lotion on my face and the lady left the room SEVERAL times during the facial. I didn't complain because I received it as a complementary gift, but if I had paid for it I would have been highly disappointed. The bartenders and drinks were great!! We walked off of the resort several times for shopping and felt very safe. There is not much to do on the island besides snorkel, relax, and eat. If you want to party or shop at commercialized stores you will have to take a ferry to Cancun. Speaking of which this was my only real disappointment. When I booked my trip I did not realize that the resort was not actually in cancun but on an island only accessable by ferry. this cost us an extra 100 dollars round trip for the taxi and ferry.

The snorkeling was great! The food was amazing for an all-inclusive. Had real booze.

Beautiful beaches and shallow snorkeling for kids, very safe place and staff is always near by for anything you desire. Can't wait to go back.... wish I didn't have to leave. Never been to such a great place where everything is close by and staff so helpful.

The staff was awesome. very respectful and always attending our needs. I had good conversations with the bartender. Our experience was so good that we became members of MIA REEF!!

We absolutely loved this place. The views were stunning, the food was great, the activities were fun, etc. We have 2 younger kids and the entertainment staff (Jose and Alijandra) were fantastic with our kids, keeping them involved with all the fun kid activities they offer.

Staff is very nice but know about 4 words of English on Average which is pretty Amazing since 90% of the people they serve every day are English Speaking? Pretty bad when you ask for a towel in the pool area and the guy has no idea what you're talking about? Same goes in the restaurant when you ask for a spoon? You would think that Management would have the staff learn 20- 30 basic words and phrases in English?

The hotel staff was very gracious, accommodating, and welcoming. The amenities were fantastic. There's nothing quite like walking to the beach or coast late at night, steps from your room, and enjoying a cocktail and the waves. It's an experience you can't get elsewhere.

We just returned home from a 6 night stay at Mia. We stayed in a honeymoon suite and the room was perfect. The bed was comfortable and the shower was spacious with views of the ocean. The view from the balcony was exactly as it appears in the online pictures, beautiful enough to take your breath away. We ate at the "fancy" restaurant which is only open Thursday-Sunday twice during our stay. It is authentic Mexican food and did not disappoint. The main course that was served was so delicious. The buffet had a wide variety of foods including many American foods. I will say the hot dogs were not the best I have ever had but who eats hot dogs when there are fresh fajitas on the grill? We were never hungry when we were there. Tip-- Take your own cup for the bar. The drinks are wonderful but the glasses are small and they will fill your Yeti or whatever you bring to the top. The beaches are beautiful with white sand and the ocean is shallow enough that you can walk out very far and never reach above your waist. I will be bringing my children in the future as I feel like they would have loved to play in the ocean and I felt it is very safe. The natural reef surrounding the hotel is perfect for snorkeling which is a free activity at the hotel. If you want to explore there are many activities on the island and we had a great time renting a golf cart and driving around the area. We will return soon!

We enjoyed our time at this location. It was hard to get in drinks replenished in the room. We asked several time but never got anything. The individual restocking the fridge only came one day out of four.

Calle Zazil-Ha S/N, Zona 7 Isla Mujeres QROO

Mia Reef Isla Mujeres - All Inclusive places you next to Secreto Beach and within a 5-minute walk of Norte Beach. This 164-room, 4-star resort has 2 outdoor pools along with a private beach and a marina. Crayola House and Dolphin Discovery are also near this Isla Mujeres resort.


Dining

Free hot/cold buffet breakfast is included with your stay. This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All of Mia Reef Isla Mujeres - All Inclusive's 164 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect to find LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Mia Reef Isla Mujeres - All Inclusive features a private beach, a marina, and a full-service spa. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive resort include 2 outdoor pools, a fitness center, and free WiFi in public areas.

Room options

Deluxe Room, Ocean View

Full 2 | Queen 1 | Sleeps 4

Deluxe Villa Ocean Front Suite

Full 2 | King 1 | Sleeps 4

Superior Ocean Front Room

Queen 1 | Sleeps 2

Guest reviews for Mia Reef Isla Mujeres - All Inclusive

Everyone (52) Couples (149) Business (1) Family (30) Friends (29) Other (26)
4

very gorgeous beach; pretty good food; great staff

Everyone

I had a great time! Good food, amazing staff! Great location. Lots to do on the island. Must take ferry to get to resort

By on Mar 22, 2017

2

non working toilets & stingy staff

Everyone

Toilets don't flush, staff is stingy with resupplying room amenities. You get treated poorly when being served at meals. Staff seems to angry and approachable at meal time. Would never go back...

By on Mar 21, 2017

5

outstanding views...location, location, location!

Everyone

We just got back last night after staying 3 nights. I've traveled all over the world & the views at this hotel are nothing short of breathtaking everywhere you look. The staff was super attentive & accommodating. The food was delicious and the grilling stations really added to the already great variety of options. We loved the beachside tacos! My massage was very relaxing. The jacuzzi on our balcony was a great way to enjoy the stars. My husband brought his fishing line and caught fish in the grotto & off the pier. I would rate this hotel 4.5 out of 5 stars as their were some cosmetic issues that are super easy to fix & more than 1 drink menu at the bar would've been helpful but overall the whole experience was fantastic and I highly recommend this hotel.

By , from Z on Mar 20, 2017

5

beautiful hotel with private beach

Everyone

Amazing place. There was absolutely nothing we could find wrong. I can't imagine anyone complaining about this place unless they're just incredibly picky. From top to bottom, this resort was incredible. We'll be back.

By on Mar 17, 2017

4

nice hotel on beautiful island

Everyone

I first rated this hotel a few years ago and gave it a very bad review...... Since then I have went back twice and each time there are excellent upgrades made to the resort. There is a new taco bar, cafe, and BBQ upgrades on the resorts property. In addition, they also upgraded the beach by adding new lounging chairs and decks going into the ocean. The rooms (villa's) have also been remodeled too mirror the culture of Mexico. Also, the WiFi was upgraded by adding additional band widths.

By , from South Florida on Mar 14, 2017

Review comment responded on Mar 20, 2017

Dear Al, Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience. Please know that our goal is to exceed before, during and after your stay. We look forward to welcoming you back as our guest soon. Be assured that our staff will take the utmost care to make sure you’re accommodated in everything you desire. Best regards, Arturo Gonzalez Community Manager

4

nice hotel in an amazing location!

Everyone

Isla Mujeres is my favorite destination so far in all my travels! The island is just amazing! Mia Reef's location is one of the best on the whole island and the views of the water were just amazing. The natural décor of the hotel was awesome! Staff very good, although some language barriers making communication a little difficult. There were little things that I had issue with, such as only buffet dinners (which I don't like and because of the limited access to the one other restaurant because it is only open from Thursday to Sunday). Breakfast and lunch (especially the taco bar and the grilled shish k bobs) were really good! But buffet food three times a day is a bit much. Another downside was that there was only one bar which is in the pool area and which is not a place you really want to hang out at night especially if you are dressed for dinner. Its way too casual/beachy. There is also really no room service or food to get late at night as advertised (besides sandwiches and stuff in a refrigerator by the lobby which are not good). BUT STILL WE ENJOYED OUR STAY IMMENSELY BECAUSE OF ITS LOCATION, VIEWS AND NATURAL DECOR!!!!

By , from New Jersey on Mar 14, 2017

Review comment responded on Mar 20, 2017

Dear Joann, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. Looking forward to welcoming you back to offer another lovely and relaxing Vacation! Best regards, Arturo Gonzalez Community Manager

4

nice place on the beach with great views

Everyone

Very nice island. The resort was nice and the views were fantastic.

By , from Milwaukee on Mar 10, 2017

Review comment responded on Mar 16, 2017

Dear Mike, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo Gonzalez Community Manager

4

nice hotel, beautiful views

Everyone

The hotel was very nice. Staff was wonderful. We stayed in the villa's and they were nice but the staff only gave you the minimum on towels and sometimes we did not receive face cloths. Other than the face cloths I was disappointed that the pool was not heated and you had to go inside the lobby to get the towels. The staff at the bar & the restaurant were very nice and on top of things.

By , from Maryland on Mar 10, 2017

Review comment responded on Mar 16, 2017

Dear Cindy, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager

5

very nice right on the water.

Everyone

Very nice hotel right on the water, good snorkeling, short walk to town. Rent a golf cart and tour the island. Rooms are kind of plain but staff are great. Do the kayak tour it was fun. The fancy dinner was horrible don't waste your time with that, it is the only thing that was bad. We had a great time and would recommend it to anyone.

By , from Michigan on Mar 9, 2017

Review comment responded on Mar 16, 2017

Dear Annette, Thank you so much for posting a review. We really appreciate your time from your busy schedule to share your experience with others. Please know that our goal is to exceed before, during and after your stay. We take notes of your remarks, that are of tremendous assistance to improve our work. We look forward to welcoming you back as our guest soon. Be assured that our staff will take the utmost care to make sure you’re accommodated in everything you desire. Best regards, Arturo Gonzalez Community Manager

3

location fantastic !!!!! hotel not the best but ok

Everyone

Food ok. Service ok. Location fantastic so for $ you can overlook what you miss at hotel vs 5 star hotels

By on Mar 9, 2017