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Mia Reef Isla Mujeres - All Inclusive
4.0 out of 5.0
3.6
out of 5
Average Guest Review
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Recent guest reviews
Our 2nd stay!!!! We love the MIA and the upgrade we received when returning!!!! The staff is great and the resort is the best on Isla Mujeres...
Beautiful! Being on its own little island this resort was awesome!! Food was great! Would definitely go again!
This was our first time for an all inclusive and it was great. We have heard stories of no air conditioning, no entertainment, and bad food. This place had it all, air conditioning, entertainment, and great food. The view was wonderful, great snorkeling, and easy walk to town.
At this resort you can always see the ocean! Amazing resort! I thought with an all you can eat buffet for all inclusive that the food would just be okay, but I was wrong. The food was really good and a different theme every night! I will be sure to go back and bring my kids next time.
This was our second trip to Mia Reef and plan to go back again. The location is five stars. The bar tenders and servers are great. All front desk helpers were good except Cinthia. Who made is feel unwanted and a bother. House keeping was fair. Did not leave fresh towels, but took old towels or restock coffee a number of times. Breakfast was great, custom omelettes, French toast, fresh fruit, bacon sausage and more. Lunch and dinner always had grilled food and a bunch more alternative.
This is a best beach ever for us (been to 10+ destinations) due to several factors: shallow super clear water and no waves, plenty of fish to feed!!!!! Beach made all of the experience since we normally don't care much about rooms and food. So beach-location 5*, hotel/services/food strong 3*
Friendly staff, awesome view, okay food. Wish they would switch it up a little more. We'll be back!
The pros: great waitstaff, bartenders and housekeeping. Always friendly. Water is perfect for snorkeling or just hanging out in. Plenty of beach chairs and umbrellas. Easily see sunrise and sunset. The cons: had no view, had to upgrade to get one. Went with 10 people/6 rooms. The 3 that asked for good views and high floors in request section was given worst view. The other 3 were given upper floors and good views. I think they saw an opportunity. Management wasn't very helpful with any issues. That is true with a lot of resorts. Never had hot water in the villa. Lukewarm at best. Don't think they deal well when things aren't going smoothly. Beach is small but works. It's the staff/water/views that makes this place. As long as you don't have to deal with the desk or management.
If you are expecting a luxury resort then do not go here. If you are expecting one of the most beautiful places in Mexico and a resort that is clean and comfortable with decent food and amazing staff.this is the place for you !! I love the MIA REEF ❤️❤️
Amazing time! The friendliest staff ever. We will be back!
This is definitely and hotel for couples and families. Overall had a good vacation, with my friend. We made the best of it.
I would stay here again. Great location and can walk to the downtown area. Food was good as well
Beautiful beach and excellent service by the hotel staff. This was a great and peaceful retreat!
Overall, our experience at Mia Reef was a great one. The service was fantastic and the hotel had much to offer. They were very accommodating with check in, check out, answer questions, checking in on us and more. The staff was very friendly and attentive. The hotel is in a great location which allows you to have privacy and a quiet beach, but remain close to the center, restaurants, and in land activities. We would return to Mia Reef in a heart beat.
The Villas are our favorite. They are right on the reef! The food is great and the staff are wonderful!
Was not here for very long just 3 nights but we really enjoyed our stay. Both views of the water was beautiful and calm side was great being in that's what I look for in a hotel calm water. I would definitely go back and make my stay longer
Hotel needs some updates as well as variety in food choices. However the views and water/beach front out weigh all other hotels on the island.
Don't feel welcome at the buffet restaurant at all.
First time at an all inclusive resort. Great location, still alittle under construction. Water, food, staff, villa all great . Enjoyed my stay , would go back if I have the time in the future.
Friendly staff, Abraham Henry & Willy were genuinely great service to my needs. Women at the front desk with glasses wasn't so professional. She didn't provide enough information regarding golf cart rentals. Food at Buffet wasn't hot. The maids forgot to bring towels every time we asked. Great island overall
Hotel highlights
- Free hot/cold buffet breakfast
- Free WiFi in public areas
- Free parking
- Onsite dining
Mia Reef Isla Mujeres - All Inclusive places you next to Secreto Beach and within a 5-minute walk of Norte Beach. This 164-room, 4-star resort has 2 outdoor pools along with a private beach and a marina. Crayola House and Dolphin Discovery are also near this Isla Mujeres resort.
Dining
Free hot/cold buffet breakfast is included with your stay. This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.
Rooms
All of Mia Reef Isla Mujeres - All Inclusive's 164 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect to find LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.
Property features
Mia Reef Isla Mujeres - All Inclusive features a private beach, a marina, and a full-service spa. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive resort include 2 outdoor pools, a fitness center, and free WiFi in public areas.
Guest reviews for Mia Reef Isla Mujeres - All Inclusive
couples dream
Everyone
Our 2nd stay!!!! We love the MIA and the upgrade we received when returning!!!! The staff is great and the resort is the best on Isla Mujeres...
great hotel right on the beach
Everyone
Beautiful! Being on its own little island this resort was awesome!! Food was great! Would definitely go again!
Review comment
CM responded on Jun 5, 2017
Dear momc, We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
first time all inclusive for us
Everyone
This was our first time for an all inclusive and it was great. We have heard stories of no air conditioning, no entertainment, and bad food. This place had it all, air conditioning, entertainment, and great food. The view was wonderful, great snorkeling, and easy walk to town.
Review comment
CM responded on Jun 2, 2017
Dear Harold, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
amazing resort for the perfect vacation
Everyone
At this resort you can always see the ocean! Amazing resort! I thought with an all you can eat buffet for all inclusive that the food would just be okay, but I was wrong. The food was really good and a different theme every night! I will be sure to go back and bring my kids next time.
Review comment
CM responded on May 30, 2017
Dear Erin, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
2ndtrip
Everyone
This was our second trip to Mia Reef and plan to go back again. The location is five stars. The bar tenders and servers are great. All front desk helpers were good except Cinthia. Who made is feel unwanted and a bother. House keeping was fair. Did not leave fresh towels, but took old towels or restock coffee a number of times. Breakfast was great, custom omelettes, French toast, fresh fruit, bacon sausage and more. Lunch and dinner always had grilled food and a bunch more alternative.
Review comment
CM responded on May 30, 2017
Dear Bob, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
best beach ever
Everyone
This is a best beach ever for us (been to 10+ destinations) due to several factors: shallow super clear water and no waves, plenty of fish to feed!!!!! Beach made all of the experience since we normally don't care much about rooms and food. So beach-location 5*, hotel/services/food strong 3*
Review comment
CM responded on May 30, 2017
Dear guest, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you unforgettable moments and making you feel at home. We take notes of your remarks that are of tremendous assistance to improve the whole experience at Mia Reef Isla Mujeres. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Warm regards, Arturo Gonzalez Community Manager
get away at mia
Everyone
Friendly staff, awesome view, okay food. Wish they would switch it up a little more. We'll be back!
Review comment
CM responded on May 20, 2017
Dear guest, We appreciate you took the time for sharing your experience and also for giving us the opportunity to thank you. We are delighted to learn that you had an amazing time with us. It is so encouraging to know that you enjoyed the whole experience at Mía Reef Isla Mujeres. We found your compliments very gratifying, after the work and effort made by our team. We thank you for your comments and look forward to providing you with the best of our attention and service excellence soon again. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
nice quiet resort
Everyone
The pros: great waitstaff, bartenders and housekeeping. Always friendly. Water is perfect for snorkeling or just hanging out in. Plenty of beach chairs and umbrellas. Easily see sunrise and sunset. The cons: had no view, had to upgrade to get one. Went with 10 people/6 rooms. The 3 that asked for good views and high floors in request section was given worst view. The other 3 were given upper floors and good views. I think they saw an opportunity. Management wasn't very helpful with any issues. That is true with a lot of resorts. Never had hot water in the villa. Lukewarm at best. Don't think they deal well when things aren't going smoothly. Beach is small but works. It's the staff/water/views that makes this place. As long as you don't have to deal with the desk or management.
Review comment
CM responded on May 18, 2017
Dear , We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. We would like to offer our sincere apologies for the fact that we did not meet your expectations. We pride ourselves on our great location and our passionate and dedicated team; as you can see from our previous reviews. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services. Once again, thank you and we all hope to have you again soon. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo Gonzalez Community Manager
beautiful location
Everyone
If you are expecting a luxury resort then do not go here. If you are expecting one of the most beautiful places in Mexico and a resort that is clean and comfortable with decent food and amazing staff.this is the place for you !! I love the MIA REEF ❤️❤️
Everyone
Amazing time! The friendliest staff ever. We will be back!
Review comment
CM responded on May 2, 2017
Dear Rebecca, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo Gonzalez Community Manager
Dear Kelli, We want to thank you for choosing Mía Reef Isla Mujeres and we hope to see you again very soon. We are at your disposal for any assistance you may require. Warm regards, Arturo Gonzalez Community Manager