It was a great first experience visiting Mexico. We loved it, and thank you MIA
This is a nice property. The staff is super friendly and helpful. The waiters at the beach are right there when you need them! Villa was clean and nice, grounds were well maintained but my only complaint was the smell of the bird poo from the walk from the main building to the villas. It was pretty bad. We never had a problem smelling it from our balcony. Food was ok at the buffet but the tacos and ceviche on the beach are amazing! Felt very secure and the beach and sunsets are incredible!
I love the resort! Everyone was so friendly and attentive to our needs! Will def be going back with the family again!!!
The staff was amazing but had to beg for room towels & water bottles! No room service included. Make sure you are not in rooms near the birds during mating season. Otherwise; beautiful property and perfect location!!
The beach and the water
Room and the view is absolutely beautiful! The staff was very friendly and helpful.
The beach and bay was outstanding and the villa we stayed in.Would not stay there if I had to be in the hotel..The two restaurants were horrible.Stop using cards to get towels ridiculous.The buffet was above average.
We’ve been to Mia several times because the staff and beach are amazing. But that’s as far as it goes for satisfaction! This time we paid extra for two beds and ocean view and got neither. To make matters worse, no one would return Orbitz calls from hotel and hotel refused to refund me the difference. Our group booked several rooms and I believe almost half didn’t get the room we reserved. Terrible customer service when you refuse to refund for something paid for and not received. I should also mention how dirty the open bar area is. It’s due for a big refresh.
I loved everything about this Hotel very clean and amazing staff
The food was varied and high quality. Our kids loved the shallow bay.
Isolated hotel and beautiful beaches. The room cleaning was hit and miss, they forget something every day and bird crap all over the place.
The beach area was very unique. It was so shallow for several yards out and no heavy waves. The only downfall was the seasonal sea grass that we were not expecting. We were disappointed that it was not kept off the beach better but it was a short walk to Playa Norte beach with no sea grass. The staff were all so friendly and very eager to help. We never had a request denied. Food was very good and selections changed daily. Rooms were very well cleaned in a daily basis. Our room overlooked the deeper ocean side with waves crashing against the rocks and it was so peaceful.
Nancy - Elena - Frederico and Israel ( bartender) very very special person Congratulations to all God bless 🙏💕
The property was run down. Most of the restaurants were closed. Very limited food menu and very limited hours. They pushed very hard to join their time share, uncomfortably so. Inside the premises almost all of the furniture was heavily spilled and very stained. The concierge was less than helpful in scheduling any activities, half of which were not even running. On the beach they were reluctant or even refused to bring out an umbrella for us. Beach chairs were in short supply. They also refused to bring them off the stacked pile onto the beach. The beach towel hut was frequently unmanned or there were no towels. We had to hike up into the main lobby to the front desk to ask for towels or to return our towels if it was after 5. Every day but 1 of a 7 night stay there was no hot water. Not to mention sometimes no water pressure or no water at all in the shower. The staff did not leave washcloths in our room. Every day I had to call and request washcloths. Our mini fridge was not stocked. We had to ask for waters at the front desk several times during the day. This is truly only the beginning of a horrible all inclusive stay.
Beach and service excellent. Staff was very friendly and helpful. Food needs work.
The property is beautiful. The staff was very nice. There were a couple drawbacks: The internet did not work for the first two days, and we were only there Thursday evening to Monday morning. The last two days we had no hot water. We did report these things many times.
Breathtakingly beautiful resort. The staff were all so friendly, especially Reuben our beach waiter.
Mia Reef Isla Mujeres - All Inclusive places you next to Norte Beach and within a 10-minute stroll of other popular attractions like Miguel Hidalgo. This 164-room, 4-star property welcomes business and leisure travelers with a private beach, a marina, and a full-service spa.
This property is home to 3 onsite restaurants, perfect for a quick bite to eat. Unwind with a beverage at the bar/lounge or coffee shop/cafe, and mingle with other guests at the free daily manager's reception.
LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and safes are also available.
Mia Reef Isla Mujeres - All Inclusive features a private beach, a marina, and a full-service spa. A stay here includes free parking. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive property include an outdoor pool, a gym, and a sauna.
It was a great first experience visiting Mexico. We loved it, and thank you MIA
This is a nice property. The staff is super friendly and helpful. The waiters at the beach are right there when you need them! Villa was clean and nice, grounds were well maintained but my only complaint was the smell of the bird poo from the walk from the main building to the villas. It was pretty bad. We never had a problem smelling it from our balcony. Food was ok at the buffet but the tacos and ceviche on the beach are amazing! Felt very secure and the beach and sunsets are incredible!
Good morning Ms. JulieReceive my warmest greetings from MIA Reef Isla Mujeres. We appreciate you shared with us this excellent review regarding your experience at our private island.Thank you so much for mentioning the great service and for your great appreciation towards the service provided by the team.Warm regards
I love the resort! Everyone was so friendly and attentive to our needs! Will def be going back with the family again!!!
Dear Mr. Froilan, Receive my warmest greetings from MIA Reef Isla Mujeres. We appreciate you shared with us this excellent review regarding your experience at our private island. Thank you so much for mentioning the great service and for your great appreciation towards the service provided by the team. We are truly grateful for your visit! Warm regards.
The staff was amazing but had to beg for room towels & water bottles! No room service included. Make sure you are not in rooms near the birds during mating season. Otherwise; beautiful property and perfect location!!
Dear Ashlee, Receive my warmest greetings from MIA Reef Isla Mujeres. We appreciate you shared with us this excellent review regarding your experience at our private island. Thank you so much for mentioning the great service and for your great appreciation towards the service provided by the team. We are truly grateful for your visit! Warm regards.
The beach and the water
Dear, Daniel. Thank you very much for your kind comments and for taking the time to post your review on expedia! We would be honored to welcome you back in a near future at Mia Reef Isla Mujeres. Kind regards, community manager.
Room and the view is absolutely beautiful! The staff was very friendly and helpful.
Dear, Kimberly Ann. Thank you for staying with us and for sharing your comments while at Mia Reef isla mujeres! It gives me proud to read that or staff is mentioned for the incredible and personalized service! It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards
The beach and bay was outstanding and the villa we stayed in.Would not stay there if I had to be in the hotel..The two restaurants were horrible.Stop using cards to get towels ridiculous.The buffet was above average.
Dear, Peggy. Thank you for giving us the opportunity to review your feedback! We are sorry if we could not fulfill your expectations but we appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards
We’ve been to Mia several times because the staff and beach are amazing. But that’s as far as it goes for satisfaction! This time we paid extra for two beds and ocean view and got neither. To make matters worse, no one would return Orbitz calls from hotel and hotel refused to refund me the difference. Our group booked several rooms and I believe almost half didn’t get the room we reserved. Terrible customer service when you refuse to refund for something paid for and not received. I should also mention how dirty the open bar area is. It’s due for a big refresh.
Good day Thank you for your preference! An apology for the situation, we didn't received a email or call from your agency, we can share to you our mail address so you and your agency can share the information about this and we can verify everything. Our mail address is: reservacionesmia@hotelesmia.com or reservaciones@hotelesmia.com. Kind regards!
I loved everything about this Hotel very clean and amazing staff
Dear, Juan. Thank you for staying with us and for sharing your comments while at Mia Reef Isla Mujeres! It gives me proud to read that or staff is mentioned for the incredible and personalized service! It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards
Good afternoon Mr. AntonioThanks for your great review!Hope to se you in a near future!Kind regards