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Mia Reef Isla Mujeres - All Inclusive

4.0 out of 5.0

Recent guest reviews

Perfect location loved the water. Food was good, not great, but good. Staff was all very friendly and willing to do anything you needed to make your stay great.

We have stayed here three years in a row. Enjoy seeing the improvements being made. Friendly staff, great beach, best snorkeling. Looking forward to next year.

We have been to Mexico several times and had low expectations but It’s obvious staff here doesn’t have any knowledge about hand hygiene or food prep. Beautiful view however there were too many sick to count.

The hotel was set on a beautiful island and the staff was friendly but they lied. My villa was under construction AND the villa I booked was not the one I received. The photos of the room as well as the description did not match up to what we received. When I tried to complain about this as well as the construction, I was informed there was no construction but I clearly have photos of individuals working on my villa. How is there no construction when people were clearly working on my building and even needed to cut off the water for one day to complete apart of this construction. I took photos of the men on my roof that woke me up each morning with all the noise. Additionally, due to poor regulations on cleaning I contracted a travelers virus that hospitalized for one day and placed me on bed rest for 7 days. Doctors say the only way to contract this is poor handling of food or not washing hands after using the bathroom then serving food. I loss 15lbs in a week. I will never go back here again and I urge others to not go either!!!

The restroom had a leak the ran water near the bed. The room ac ran the whole night and the halls where hot.We had all inclusive but every time we went to the buffet the staff was unfriendly and not welcoming to the buffet.when we check out The clerk Cynthia was rude and forcefully cut our bands with out asking us if we wanted to keep as a souvenir.Not a welcoming hotel at all.We would have to ask for towels every night.

beach is very small, can't get deeper than knee high in water for blocks, 99 channels of TV - 2 in English, staff looking for tips, no idea by staff what weather will be, very over priced in packages (tours) a lot of little things that are not guest friendly.

This place is beautiful! Exceeded expectations! Only issue was that the bed was uncomfortable

First of all Adriana and also Roberto were the best staff there...Adriana works the desk and Roberta works the Ceviche taco bar and both are amazing. The room was always clean and the lobby was always clean and the food was very good. I will be going back to this place every year. It was my first time but it will not be my last time. It is not a party place which was great. A great place for the over 30 crowd and really great for kiddos as well. It really exceeded ALL my expectations. I also had a massage on the beach at the resort

Second trip to the Mia and it was wonderful . Would have liked more evening entertainment. The Mia is beautiful, semi private area, family friendly and they continue to grow.

Our stay was lovely. Looking forwars on going again could have asked for a better resort to stay in. Everything from staffing to food was amazing. I really just wish they would provide curtesy transportation to the port. I look forward on coming back! 2018 here I come

This is our second time back to the Mia. The first time we stayed in the tower, the second time we were upgraded to a villa. We loved the villa, however our a/c unit continued to drip water onto our floor and would flood the floor daily. The staff is absolutely amazing. If you take care of them, they make sure to take care of you. They are the hardest workers and tips go a long way. They have fresh seafood daily, a taco & ceviche hut, and the best views on the island. If you can’t find happiness here then you might need to re-evaluate yourself on a personal level. The island is extremely safe and friendly. Highly recommend renting a golf cart and checking the island out. The Joint is our favorite off site location :)

This is my second time at Mia Reef; Great stuff: Quieter hotel compared to the party in Cancun; wonderful snorkeling, beautiful waters; plenty of fresh fruit! Some staff is exceptionally nice and polite. Not so great: older crowd that gets wasted and roudy (quite a sight!); waiters at savicheria bar that stare at you all the time, and say nasty comments (even when you’re obviously not the type to enjoy their unwanted attention); 2 days out of 7 buffet food was very gross; if you are there for the boose- find some other place. Beware of loud obnoxious locals that get there on weekends and party in their rooms until morning (front desk won’t do anything about it) Bottom line- don’t go there without your man (we had a girl trip) because you’ll get nasty whistling and comments, and don’t go there for drinking. Overall great quiet little place to bring kids if you can handle loud neighbors.

Best beach ever! The food was great, from grilled steak, fish & shrimp taco’s, lunchtime bbq’s., fresh salsa, guacamole, etc. Staff members: Roger, Roberto, Luis, Henry, Angel, the cooks, the cleaners made our stay a memorable one! Our accommodations were clean, one bump was our request to change room to a larger bed from a full. Once that was taken care of everything was great! It was a very relaxing and if you wanted to join in there were planned activities such as snorkeling and you don’t have to leave the hotel, kayaking, paddle board, or just floating in the beautiful pristine aqua blue white sand beach. Entertainment was Caribbean dancers one night hosted by the amazing Roger! There was also a Tropical storm party and karaoke nights very low key which why I liked it so much. The hotel, is small, with a buffet restaurant, snack bar, bbq restaurant, and reservation only restaurant(men need long pants). All the restaurant are very casual with exception of reservation only where casual dress of a nice pair of shorts, sun dress, is very appropriate. Its not your traditional large all inclusive with tons of options, lots of people, much different very small, and quaint. Other affordable options is take a cab/walk into the town for dinner.

It was an amazing place with an amazing view and good food as well as friendly staff It was always clean and designed well

excellent location, and super friendly wait staff.

This was our first time on Isla Mujeres and I was not disappointed. We have stayed in Cabo and Cancun in the past but Isla Mujeres will be the only place we stay from now on. The beach was amazing even though we were there during Hurricane Irma. The staff was friendly and always working. Henry was the best! The hotel itself was ok, we only had a standard room with no view. It was small but we used it for showering and sleeping. The food was standard for all inclusive. They did grill out a lot which my husband and I both loved. I cannot say enough about the beautiful beach. We rented a golf cart for 2 days and ventured out on the island. It is a must see if you visit Mexico.

I've been going to Mia reef every other year to get away from the hustle and bustle of the city. My experience this year trumps all of them. The facility's were amazing. The lobby is gorgeous. We got upgraded to a villa with an amazing view. The food was delicious. Much better than 3 years ago. You must try the ceviche bar. Luis our bartender was amazing. He's definitely a rockstar at this hotel, he's supper friendly and willing to go above and beyond for his guests. The beach was impeccable and well maintained. I have absolutely Nothing negative to say about Mia Reef. Definitely recommend this hotel. You'll love it. We will be back for a 5th stay.

Okay so prior to me arriving i read all the reviews good and bad from the staff to hotel and smell on the island. I will start with the staff, they were great in every way taking care of me. I believe the Negative reviews left on them especially towards the bartenders was coming from the people who weren't tipping. Yes it is an All-Inclusive resort but do not be cheap, tip a $1 or $2 and believe me, you will be well taken care of. I told my bartender my drink ONLY 1 time and every he noticed my drink getting low he automatically brought me a new one (THANKS SAUL). Point being, tipping a few dollars and showing your appreciation will get you the best service you are looking for. As for the smell, com'on its an island and you only smell it towards the villa area at night sometimes but its nothing that you cant bare. This is not a party island so if you are looking for that then stay in Cancun, but if you want to enjoy a relaxed time with beautiful beaches than stay here.

We spent a Friday to Friday for our Anniversary and my Birthday. I read a LOT of both good and bad reviews before booking Mia Reef. I'm so glad I ignored the bad ones, it is truly an amazing location. So if you are all about location, hit the button. Did we have a few small issues, absolutely we did but they were small. If you want room service and luxury, this isn't for you. If you want the most amazingly gigantic and clear lagoon, this is for you. We stayed in a Villa with the perfect view. There is a large natural reef on the back side and yes, it's a bit stinky. I advise not staying on the back reef side. I did get in the natural reef pool called Kings Pool and it was a great experience! The food was very good! We ate grilled boneless ribeye steaks for 3 of our 7 nights, they were that good! Go to Punta Sur, take the Ferry into Cancun, go to Tulum, go with your gut, go to Mia Reef, you won't regret it!

Such kind people, great food; they spoke awesome English, grateful for that considering my Spanish is sub-par. The beach was so clean and clear, very secluded and relaxing. Easy access to the island and downtown/market area.

Calle Zazil-Ha S/N, Zona 7 Isla Mujeres QROO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of Norte Beach, Mia Reef Isla Mujeres - All Inclusive is within a few miles (5 km) of Crayola House. This 164-room, 4-star resort has 2 outdoor pools along with a private beach and a marina. Dolphin Discovery and Joysxee Floating Bottle Island are also near this Isla Mujeres resort.


Dining

Start your day off right with a free hot/cold buffet breakfast. This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room, sip a beverage at the bar/lounge or coffee shop/café, and mingle with other guests at the free daily manager's reception.


Rooms

All of Mia Reef Isla Mujeres - All Inclusive's 164 rooms are recently renovated and have an array of amenities, including minibars, coffee makers, and free bottled water. Guests can expect to find LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Safes, phones, and ironing boards are also standard.


Property features

Mia Reef Isla Mujeres - All Inclusive features a private beach, a marina, and a full-service spa. You can take advantage of free parking if you drive. The front desk is staffed 24 hours a day to help with concierge services and luggage storage. Other amenities at this all-inclusive resort include 2 outdoor pools, a fitness center, and free WiFi in public areas.

Room options

Deluxe Villa Ocean Front Suite

Full 2 | King 1 | Sleeps 4

Deluxe Room Deal of the Day

Queen 1 | Sleeps 2

Superior Ocean Front Room

Queen 1 | Sleeps 2

Guest reviews for Mia Reef Isla Mujeres - All Inclusive

Everyone (107) Couples (11) Family (7) Friends (3) Other (1)
4

beautiful water location

Everyone

Perfect location loved the water. Food was good, not great, but good. Staff was all very friendly and willing to do anything you needed to make your stay great.

By , from WI on Dec 11, 2017

5

paradise

Everyone

We have stayed here three years in a row. Enjoy seeing the improvements being made. Friendly staff, great beach, best snorkeling. Looking forward to next year.

By , from Illinois on Dec 11, 2017

2

everyone got sick

Everyone

We have been to Mexico several times and had low expectations but It’s obvious staff here doesn’t have any knowledge about hand hygiene or food prep. Beautiful view however there were too many sick to count.

By on Dec 1, 2017

1

horrible trip full of lies and poisoned.

Everyone
Fever for 7 days that range from 100.7 to nearly 103 The worker on the roof My villa the day they cut off the water. They are clearly doing work. The guys on the roof throwing off the remaining roofing.

The hotel was set on a beautiful island and the staff was friendly but they lied. My villa was under construction AND the villa I booked was not the one I received. The photos of the room as well as the description did not match up to what we received. When I tried to complain about this as well as the construction, I was informed there was no construction but I clearly have photos of individuals working on my villa. How is there no construction when people were clearly working on my building and even needed to cut off the water for one day to complete apart of this construction. I took photos of the men on my roof that woke me up each morning with all the noise. Additionally, due to poor regulations on cleaning I contracted a travelers virus that hospitalized for one day and placed me on bed rest for 7 days. Doctors say the only way to contract this is poor handling of food or not washing hands after using the bathroom then serving food. I loss 15lbs in a week. I will never go back here again and I urge others to not go either!!!

By , from Houston, TX on Nov 26, 2017

3

the sceneries were nice

Everyone
The bed was right next to the restroom

The restroom had a leak the ran water near the bed. The room ac ran the whole night and the halls where hot.We had all inclusive but every time we went to the buffet the staff was unfriendly and not welcoming to the buffet.when we check out The clerk Cynthia was rude and forcefully cut our bands with out asking us if we wanted to keep as a souvenir.Not a welcoming hotel at all.We would have to ask for towels every night.

By , from Houston tx on Nov 21, 2017

Review comment responded on Nov 25, 2017

Dear Sandra, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. We would like to offer our sincere apologies for the fact that we did not meet your expectations. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to have you back visiting and give us the opportunity to pamper and provide you with excellence services. Once again, thank you and we all hope to have you again soon. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco Community Manager

3

average hotel, close to beach

Everyone

beach is very small, can't get deeper than knee high in water for blocks, 99 channels of TV - 2 in English, staff looking for tips, no idea by staff what weather will be, very over priced in packages (tours) a lot of little things that are not guest friendly.

By , from Mpls. Mn on Nov 21, 2017

Review comment responded on Nov 25, 2017

Dear Greg, We would like to thank you for reviewing HOTEL MIA REEF ISLA MUJERES and for choosing us for your holidays. We would like to offer our sincere apologies for the fact that we did not meet your expectations. MIA REEF ISLA MUJERES are improved day by day, and we hope that you give us the opportunity to receive you again. We take notes of your remarks that are of tremendous assistance to improve our work. We definitely look forward to having you back visiting and give us the opportunity to pamper and provide you with excellent services. Once again, thank you and we all hope to have you again soon. We remain at your disposal in case you need assistance with the next booking. Best regards, Arturo González Canseco Community Manager

5
Everyone

This place is beautiful! Exceeded expectations! Only issue was that the bed was uncomfortable

By on Nov 17, 2017

Review comment responded on Nov 19, 2017

Dear guest, Thank you very much for choosing Mía Reef Isla Mujeres and for posting your experience. We like to know that we can meet your expectations and provide an unforgettable experience. We are at your service and with the doors open to welcome you again very soon, we are waiting for you! Best regards, Arturo González Canseco Community Manager

5

best resort and beach in the world.

Everyone

First of all Adriana and also Roberto were the best staff there...Adriana works the desk and Roberta works the Ceviche taco bar and both are amazing. The room was always clean and the lobby was always clean and the food was very good. I will be going back to this place every year. It was my first time but it will not be my last time. It is not a party place which was great. A great place for the over 30 crowd and really great for kiddos as well. It really exceeded ALL my expectations. I also had a massage on the beach at the resort

By , from Ft Worth Texas on Nov 8, 2017

Review comment responded on Nov 15, 2017

Dear Barbara, Thank you very much for your feedback. It is an enormous pleasure to know the satisfaction of our customers, this is our aim, to give you an unforgettable experience and making you feel at home. We will share your comments with our team, who certainly will be encouraged by your remarks. Looking forward to welcoming you again to offer another lovely and relaxing vacation! Best regards, Arturo González Canseco Community Manager

5

beautiful!

Everyone
Amazing sunsets breathtaking Beautiful beach Breathtaking

Second trip to the Mia and it was wonderful . Would have liked more evening entertainment. The Mia is beautiful, semi private area, family friendly and they continue to grow.

By , from colorado on Nov 2, 2017

Review comment responded on Nov 8, 2017

Dear Kim, We want to thank you for choosing Mía Reef Isla Mujeres and we hope to see you again very soon. Those are amazing pictures! Thank you very much for sharing. We are at your disposal for any assistance you may require. Warm regards, Arturo González Canseco Community Manager

5

best hotel ever

Everyone

Our stay was lovely. Looking forwars on going again could have asked for a better resort to stay in. Everything from staffing to food was amazing. I really just wish they would provide curtesy transportation to the port. I look forward on coming back! 2018 here I come

By , from boston ma on Nov 2, 2017

Review comment responded on Nov 8, 2017

Dear Vanessa, Thank you very much for choosing Mía Reef Isla Mujeres and for posting your experience. We like to know that we can meet your expectations and provide an unforgettable experience. We are at your service and with the doors open to welcome you again very soon, we are waiting for you! Best regards, Arturo González Canseco Community Manager