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Recent guest reviews

This was my first time staying at this property so I really did not know what to expect. This is an older property(Palms side) for sure but it is so beautifully maintained. The beach is perfect just to sit on or get in the water and float the day away. Beach service was never an issue and finding a shaded location even as late as 10am was a breeze! I just felt so relaxed here. Never felt rushed or hurried at all. You can take the day at your own pace and that's exactly what I needed. The staff will go above and beyond to help however they can. The only thing I was not a fan of was the concierge service that you have to make your dinner reservations with. More times than not, when we showed up for our "scheduled" dinner time, our reservation was nowhere to be found but they always accommodated us anyway. The app is nice for information but not reliable for our group for ordering room service. It was hit and miss and more time than not, we just called in our orders and never had an issue. Advice....If you order coffee or breakfast in the morning, order ICE!!! I don't think they make ice on this property but instead, have it delivered. There is no place you can go for ice so you have to request it to receive it. Even in the restaurants, they will serve you chilled water but with no ice unless you request it. We had a small cooler that we filled every morning to take to the beach with us and we always had to wait to get ice.

The property was beautiful. Very well maintained and clean.

Its in a jungle buildings far away from each other. Waiting on golf cart gets iritating. Fiid marginal ,nonplace had cappuccino

Nice hotel good staff. It is a little complicated to contact them because they do not have united states phone number

This place is gorgeous. The beach is very nice however there are no waves due to a breakwall and the water is relatively shallow. They are meticulous about cleaning up the algae everyday. In my opinion the swim out rooms and the amazing service are what keeps me coming back. Francisco, Andy at the bars provide exceptional service and are always there with a smile and some conversation. We have met so many nice people here, and are planning another return trip...

Nice hotel, close to the beach. Excellent food Giant brown bags on the beach take the shine in this experience

Great hotel, comfortable (not wowed though) lobby needs updating. Our "ocean front room" wasn't really ocean front. You could see the ocean but from a distance. Staff was phenomenal!

Km 95 Carretera Cancun, Tulum Kantenah Kantenah QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered valet and uncovered self parking
  • Onsite dining

Located 1.9 mi (3 km) from Xpu-ha Beach, El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma is within a 10-minute drive of CEDAM Museum. This 380-room, 4.5-star property has 4 outdoor pools along with indoor private spa tubs and 11 restaurants.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM. There are multiple options for onsite dining with 11 restaurants, including Arrecifes, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 380 rooms have an array of amenities, including indoor private spa tubs, free minibar items, and furnished balconies. Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and DVD players. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other amenities include coffee makers, free international calls, and free long-distance calls.


Property features

Guests of El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma have access to a full-service spa, 4 outdoor pools, and an indoor pool. If you drive, take advantage of free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this adults-only property include a lazy river, a gym, and a sauna.

Room options

Junior Suite (Premium)

1 King Bed | Sleeps 2

Junior Suite

1 King Bed | Sleeps 3

Junior Suite, Ocean View (Premium)

1 King Bed | Sleeps 3

Junior Suite (Luxury)

1 King Bed | Sleeps 2

Guest reviews for El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Everyone (8) Couples (1) Family (2)
5
Family Friends

This was my first time staying at this property so I really did not know what to expect. This is an older property(Palms side) for sure but it is so beautifully maintained. The beach is perfect just to sit on or get in the water and float the day away. Beach service was never an issue and finding a shaded location even as late as 10am was a breeze! I just felt so relaxed here. Never felt rushed or hurried at all. You can take the day at your own pace and that's exactly what I needed. The staff will go above and beyond to help however they can. The only thing I was not a fan of was the concierge service that you have to make your dinner reservations with. More times than not, when we showed up for our "scheduled" dinner time, our reservation was nowhere to be found but they always accommodated us anyway. The app is nice for information but not reliable for our group for ordering room service. It was hit and miss and more time than not, we just called in our orders and never had an issue. Advice....If you order coffee or breakfast in the morning, order ICE!!! I don't think they make ice on this property but instead, have it delivered. There is no place you can go for ice so you have to request it to receive it. Even in the restaurants, they will serve you chilled water but with no ice unless you request it. We had a small cooler that we filled every morning to take to the beach with us and we always had to wait to get ice.

By , from Friendswood on Oct 6, 2021

5
Family

The property was beautiful. Very well maintained and clean.

By on Oct 4, 2021

Review comment responded on Oct 5, 2021

Dear Teresa, Thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that El Dorado Seaside Palms will be your preferred resort for your next visit to the Riviera Maya and Mexico.

3
Everyone

By on May 12, 2021

3
Partner Couples

Its in a jungle buildings far away from each other. Waiting on golf cart gets iritating. Fiid marginal ,nonplace had cappuccino

By on Jan 3, 2021

Review comment responded on Jan 4, 2021

Dear Orbitz User, Thank you for your review and the time taken to share your recent stay feedback. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience there in the Caribbean. Thank you once again, your feedback is truly invaluable to us.

2
Everyone

By on Apr 27, 2019

Review comment responded on Apr 29, 2019

Dear Expedia User, Thank you for your recent review , sharing your experiences of you most recent visit to El Dorado Sensimar Resort Riviera Maya by Karisma. Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us. Thank you once again , your feedback is truly invaluable to us.

4
Everyone

Nice hotel good staff. It is a little complicated to contact them because they do not have united states phone number

By on Jan 4, 2019

5
Everyone

By on Dec 1, 2018

Review comment responded on Dec 5, 2018

Dear Guest, Thank you for choosing us in your recent stay in the destination. We appreciated the time taken to rate your experience. Best Regards

5
Everyone

This place is gorgeous. The beach is very nice however there are no waves due to a breakwall and the water is relatively shallow. They are meticulous about cleaning up the algae everyday. In my opinion the swim out rooms and the amazing service are what keeps me coming back. Francisco, Andy at the bars provide exceptional service and are always there with a smile and some conversation. We have met so many nice people here, and are planning another return trip...

By , from fishkill, us on Nov 27, 2018

Review comment responded on Nov 28, 2018

Dear Russell, Great to hear you had a great time in our beautiful resort. Thank you for taking the time to write about our beautiful resort, we appreciate your kind comments about our facilities. We are already looking forward to host you again in the near future. Best regards,

4
Everyone

By on Jul 29, 2018

Review comment responded on Jul 30, 2018

Dear Guest, Great to hear you had an amazing vacations at El Dorado Sensimar Riviera Maya. Thank you for taking the time and we are already looking forward to host you again in the near future. Best regards,

4
Everyone

Nice hotel, close to the beach. Excellent food Giant brown bags on the beach take the shine in this experience

By on Jul 15, 2018

Review comment responded on Jul 17, 2018

Dear Guest, Great to hear you had such an amazing vacations at El Dorado Sensimar riviera Maya. Thank you for taking the time to write about our beautiful resort, we appreciate your comments. We are already looking forward to host you again in the near future. Best regards,

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Km 95 Carretera Cancun, Tulum Kantenah, Kantenah, QROO 77710
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