Skip to main content
Beginning of main content

Recent guest reviews

Clean. Beach

I liked the number of pools. I did not like the beach, it was surrounded by rocks. No waves,

Service was not good because they didn’t have enough staff. Couldn’t get into restaurants.

The property was beautiful. The location is on the highway so you have to taxi everywhere. There obviously was not enough staff because service was scarce. It was very tough to get dinner reservations and the once I got was messed up and cancelled by mistake.

From the moment we got there till the moment we left staff is very friendly and attentive highly recommend. Food and drinks amazing property is gorgeous. The only problem I had is that my vacation was too short LOL

Properly needs a lot of maintenance

Very nice property , well maintained. The staff is amazing and the service is impeccable!

Beautiful property. Management not up to par. Should have brochures in rooms what restaurants are open ,their menus and simplify getting a reservation. The beach was always running out of towels, or ice in the bar, or various ingredients to make some common drinks. Maid service some days other days not.

This was my first time staying at this property so I really did not know what to expect. This is an older property(Palms side) for sure but it is so beautifully maintained. The beach is perfect just to sit on or get in the water and float the day away. Beach service was never an issue and finding a shaded location even as late as 10am was a breeze! I just felt so relaxed here. Never felt rushed or hurried at all. You can take the day at your own pace and that's exactly what I needed. The staff will go above and beyond to help however they can. The only thing I was not a fan of was the concierge service that you have to make your dinner reservations with. More times than not, when we showed up for our "scheduled" dinner time, our reservation was nowhere to be found but they always accommodated us anyway. The app is nice for information but not reliable for our group for ordering room service. It was hit and miss and more time than not, we just called in our orders and never had an issue. Advice....If you order coffee or breakfast in the morning, order ICE!!! I don't think they make ice on this property but instead, have it delivered. There is no place you can go for ice so you have to request it to receive it. Even in the restaurants, they will serve you chilled water but with no ice unless you request it. We had a small cooler that we filled every morning to take to the beach with us and we always had to wait to get ice.

The property was beautiful. Very well maintained and clean.

Its in a jungle buildings far away from each other. Waiting on golf cart gets iritating. Fiid marginal ,nonplace had cappuccino

Nice hotel good staff. It is a little complicated to contact them because they do not have united states phone number

This place is gorgeous. The beach is very nice however there are no waves due to a breakwall and the water is relatively shallow. They are meticulous about cleaning up the algae everyday. In my opinion the swim out rooms and the amazing service are what keeps me coming back. Francisco, Andy at the bars provide exceptional service and are always there with a smile and some conversation. We have met so many nice people here, and are planning another return trip...

Km 95 Carretera Cancun, Tulum Kantenah Kantenah QROO

Hotel highlights

  • Free cooked-to-order breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located 1.9 mi (3 km) from Xpu-ha Beach, El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma is within a 10-minute drive of CEDAM Museum. This 380-room, 4.5-star property has 4 outdoor pools along with indoor private spa tubs and 6 restaurants.


Dining

Free cooked-to-order breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. There are multiple options for onsite dining with 6 restaurants, including Arrecifes, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Indoor private spa tubs, free minibar items, and coffee makers are other standard amenities.


Property features

Guests of El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma have access to a full-service spa, 4 outdoor pools, and a lazy river. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and concierge services. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.

Room options

Premium Junior Suite

1 King Bed | Sleeps 2

Junior Suite

1 King Bed | Sleeps 2

Premium Ocean View Junior Suite

1 King Bed | Sleeps 3

Luxury Junior Suite

1 King Bed | Sleeps 2

Guest reviews for El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Everyone (11) Couples (5) Family (7)
5
Partner Couples

Clean. Beach

By on Sep 23, 2022

Review comment responded on Sep 25, 2022

Dear Tyler, Thank you for selecting El Dorado Seaside Palms as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest So it brings me great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience.It was a pleasure hosting you and we certainly hope El Dorado Seaside Palms becomes your resort of choice during future travels.

4
Partner Couples

I liked the number of pools. I did not like the beach, it was surrounded by rocks. No waves,

By on Jul 14, 2022

Review comment responded on Jul 31, 2022

Dear Matthew, Thank you so much for choosing El Dorado Seaside Palms for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. We feel very honored to receive your compliments and thank you for sharing your wonderful review on Expedia . It is our goal for each guest to have a memorable experience at El Dorado Seaside Palms, so it is a delight to know that you will be returning once again.

4
Everyone

By on Jun 22, 2022

2
Family Friends

Service was not good because they didn’t have enough staff. Couldn’t get into restaurants.

By , from North Garden on May 2, 2022

Review comment responded on May 3, 2022

Dear Melissa Thank you for sharing your feedback following your recent stay with us at the El Dorado Seaside Palms. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the El Dorado Seaside Palms our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all. We do hope that you will give us the opportunity to welcome you back again in the future.

3
Family Partner Couples Friends

The property was beautiful. The location is on the highway so you have to taxi everywhere. There obviously was not enough staff because service was scarce. It was very tough to get dinner reservations and the once I got was messed up and cancelled by mistake.

By , from North Garden on May 2, 2022

Review comment responded on May 3, 2022

Dear Melissa Thank you for your feedback about your recent stay. We are very sorry to read that you experienced challenges during your holiday. This is not el Dorado Seaside Palms standard that we are proud of represent in the destination. We hope in the future to get a chance to show you the level of service that we uphold. We will share this with our executive team to improve what went wrong in your experience. Best regards General Management

5
Family

From the moment we got there till the moment we left staff is very friendly and attentive highly recommend. Food and drinks amazing property is gorgeous. The only problem I had is that my vacation was too short LOL

By on Apr 11, 2022

Review comment responded on Apr 11, 2022

Dear Daniela Thank you so much for sharing such a great review with our Expedia community, we are so grateful you have the time to share your experience, we take your feedback seriously and share this comments with our team to improve and encourage them to keep the good work. We look forward to see you in the future very soon! Sincerely General Management

5
Everyone

By on Mar 31, 2022

3
Family

Properly needs a lot of maintenance

By on Feb 15, 2022

Review comment responded on Feb 23, 2022

Dear Mustapha Thank you very much for your valuable feedback and we appreciated the opportunity to address your experience at El Dorado Seaside Palms. I look forward to welcoming you soon again so that we can redeem ourselves and provide you with a memorable world-class vacation experience.

5
Family

Very nice property , well maintained. The staff is amazing and the service is impeccable!

By on Jan 1, 2022

Review comment responded on Feb 24, 2022

Dear Teresa, Thank you for selecting El Dorado Seaside Palms as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest So it brings me great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful grounds. It was a pleasure hosting you and we certainly hope El Dorado Seaside Palms becomes your resort of choice during future travels.

3
Partner Couples

Beautiful property. Management not up to par. Should have brochures in rooms what restaurants are open ,their menus and simplify getting a reservation. The beach was always running out of towels, or ice in the bar, or various ingredients to make some common drinks. Maid service some days other days not.

By on Dec 4, 2021

Review comment responded on Dec 6, 2021

Dear William We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience El Dorado Seaside Palms at its best. On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations We do hope that we have the opportunity to welcome you back to the El Dorado Seaside Palms in the future.

El Dorado Seaside Palms – Adults Only, All Inclusive by Karisma

Km 95 Carretera Cancun, Tulum Kantenah, Kantenah, QROO 77710
url importing http://www.orbitz.com/Kantenah-Hotels-El-Dorado-Seaside-Palms-–-Adults-Only,-All-Inclusive-by-Karisma.h17568314-p2.Hotel-Reviews
There was an error importing /Kantenah-Hotels-El-Dorado-Seaside-Palms-–-Adults-Only,-All-Inclusive-by-Karisma.h17568314-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Kantenah-Hotels-El-Dorado-Seaside-Palms-–-Adults-Only,-All-Inclusive-by-Karisma.h17568314-p2.Hotel-Reviews

Frequently asked questions