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Cozumel Palace All Inclusive

4.0 out of 5.0

Recent guest reviews

Stayed there several times and will stay there our next trip. Phenomenal staff

I can't say enough about this place.. Fours years in a row and there will be plenty more!

Great location, close to the airport, between the ports, easy walk to town. Overall an excellent vacation, this was our first time staying at this resort but we have been to Cozumel many times. We would stay here again.

If you want to have the best vacation you have ever had , stay at the Cozumel Palace !!! It's amazing ! I just got home from my last trip there a few hours ago and I can't wait to go back ! Your more that a guest when you stay at the Palace , your family !!!

As you will read in many of the reviews, the Palace staff are the best. We especially appreciated the maid service. Fresh towels all day, turn down service with chocolates, and ice bucket at the hot tub and robes and slippers laid out. My wife felt like a princess. Food and drink service was great all week, including delicious cocktails at the swim up bar and as we watched the Carnival parade in front of the hotel. My wife really enjoyed the hot stone massage. We used the in house scuba outfit Aqua Safari and they were great also (thanks Elpidio, Sergio and Walter).

DIVING AND STAFF WAS GREAT. DIVE BOAT COULD BE FASTER.

My husband and I stayed at Cozumel Palace for three nights. We were surprised by how dated the hotel and all of its facilities were once we arrived. While the hotel does have a beautiful sea view and is right on the water, the staff isn't overly friendly and the room is only okay for the price (the bed was uncomfortable - anytime someone would blink the whole bed would shake). The food at all of the restaurants onsite was above average and there are amble options for dinner. We also visited the spa - by no means luxurious and the treatments seemed rushed. Overall, I would not return to Cozumel palace.

I will start with the very limited "Cons" associated with the resort. 1. The Time-Share Presentation is very high pressure and it lasted 2 1/2 hours. They will tell you it is not high pressure from the onset to get you on the hook, but it is nothing of the sort. "No" means "No", but apparently, not to them. We had 3 different people attempt to push us toward becoming a "Member", but the "free" items are definitely not worth it. I strongly recommend that you opt out of that horrible experience. 2. The pool bar was not operational during our stay. This was not a big deal whatsoever. 3. There was limited night activity. It gets quiet early and the island overall, is not a hot spot for night life. Again, this was not a huge deal to us, but to others, I can see where they may want Cancun. 4. There is no beach nearby. Now for the PROS! 1. The staff blew away any positive experience that I had previously. They are the best of the best, bar none! They remembered names of the guests as if they have known them for years. The cleaning staff, Entertainment staff, servers, bar hops, bell hops, reception desk all greet you with a smile and a kind gesture. The staff actually will run to open doors for the patrons and they all seem like they are in the best of moods at all times. I can not stress enough how the staff makes this smaller resort shine above all others!!!! A shout out to "LEO" who is a pro at his job!!! 2. Rooms were very clean! 3. Ocean view is outstanding!

We had so much fun and it was more than what we expected. The facility is awesome and the people are so wonderful. We sat through the 1 1/2 hour spiel but it is not for us since we don't vacation tropical every vacation. We go see family and others mostly. We treat ourselves about 1 every 5 years. We definetly are going to come back or go to the "Sister resorts" . The SPA was wonderful!! The food is great, and the drinks just kept flowing. The one thing I noticed is the people that work here, work hard and take pride in their jobs. That is really what makes this place so special...THE WONDERFUL PEOPLE!!! Sometimes I get to be forgetful when I'm in a hurry and I forgot my purse in the bathroom stall...freaked me out because we were away for 4 hours, got back to the hotel and they had it and everything, even the cash was still in my bag...it could have been very devastating! AGAIN IT"S THE PEOPLE!!

Great overall experience. One downside is they allow divers to book dive times before coming to resort.

This has to be one of the best menus for an all-inclusive resort. So much variety on their menu. Not big piles of food on the buffet lines. Every meal cooked with pride. Beware of the sales pitch. They'll try to have you sit through a 90 minute promotion in return for additional credits for the spa or tours. If you have the time/patience, go for it. If not, just tell them no thanks. can't see anyone buying what they want to sell you. Staff is great. Most remember your name. Drinks served constantly. Try and fly directly to Cozumel rather than into Cancun and having to ferry over or take a puddle jumper. Cozumel Airport has expanded. You can fly there via ATL, MIA, CHARLOTTE, DALLAS/FT WORTH. Wi Fi decent, not perfect. Oh, you can also call back to the US from your room phone at no charge!!!

Everything about Cozumel Palace was wonderful. Everyone was so friendly and accommodating. The diving was very convenient, with Aqua Safari being right on site. I look forward to another vacation here in the future. You pay 16 tax on your resort credit, which was well worth it for the diving.

This Hotel is the best. The service is top notch. The restaurants are good. No beach but the snorkeling is good in front of the Hotel. Close proximity to town. Didn't care for the prolonged sales pitch for their points system when we arrived.

Just as expected this hotel was even better than our stay in 2008. Very Polite Staff and took care of our group of 10. Isais, Bernice, Ana and Isiodro were very acommadating to our needs. My wife was hospitalized while we were there and the staff made us a priority. A top notch hotel!! We will be back!

Service is unmatched on the island. Food is among the best on the island for resorts. Safe for families. Make sure to rent a jeep and take an island excursion.

Met our expectations. Was a great place to stay and service was great and so was the food. Massages were awesome. Pool was great.Snorkeling by the resort was fun too.Nightly entertainment was good too.

Wonderful service, best resort on Cozumel! The views from the rooms are amazing - be sure to request the upper level floors.

I highly recommend the Cozumel Palace Resort:The staff were friendly and very helpful, and the food delicious!

Really wonderful staff. Extremely accommodating and great food.

so great we are coming back same time again this year! This place is a diamond in the rough! best kept secret we have experienced...great size so the staff gets to know you!! we love it.

Avenida Rafael E Melgan Km 1-5 Cozumel QROO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located within a 5-minute walk of Dolphinaris, Cozumel Palace All Inclusive is within a 15-minute stroll of Palacio Municipal. This 169-room, 4-star resort has 3 outdoor pools along with a full-service spa and 4 restaurants. Stingray Beach and Plaza Punta Langosta are also a short walk from this Cozumel resort.


Dining

Start your day off right with a free hot/cold buffet breakfast. This resort is home to 4 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

All 169 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 21-inch LCD TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free minibar items, iPod docks, and coffee makers are also standard.


Property features

Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this all-inclusive resort include a health club, free WiFi in public areas, and a conference center.

Room options

Family Suite, 2 Bathrooms, Oceanfront (Loft Type)

King 1 | Sleeps 4

Ocean Front Suite

Full 2 | King 1 | Sleeps 4

Club Room , 1 king Bed Concierge Service

King 1 | Sleeps 2

Guest reviews for Cozumel Palace All Inclusive

Everyone (8) Couples (221) Family (66) Friends (30) Other (3)
5

great resort

Everyone

Stayed there several times and will stay there our next trip. Phenomenal staff

By , from MO on Jun 5, 2017

Review comment responded on Jun 7, 2017

Dear Jill, We truly appreciate your confidence and preference, thank you so much for choosing us and placing your our hands your vacation experience. The least we can do after such kind gesture from your side is to provide you with the most pleasant vacation. Please come back soon! Kind regards, Cozumel Palace Team

5

greatest ever!

Couples

I can't say enough about this place.. Fours years in a row and there will be plenty more!

By , from Wyoming on May 23, 2017

Review comment responded on May 24, 2017

Dear Stacy, Hopefully there will be many more to come! Thank you so much for your preference and loyalty through all of these years, it means a lot for us. We are improving everyday to always surpass your expectations, we shall see you soon! Kind regards, Cozumel Palace Team

5

great trip.

Everyone

Great location, close to the airport, between the ports, easy walk to town. Overall an excellent vacation, this was our first time staying at this resort but we have been to Cozumel many times. We would stay here again.

By , from Nashville, TN on Apr 2, 2017

Review comment responded on Apr 4, 2017

Dear Linsey, Thank you so much for choosing Cozumel Palace. It is a great honor for us to receive such wonderful comments from you regarding your stay. Please rest assured we will working and improving to provide the most enjoyable vacation experience. Please come back soon for more rest and relaxation at Cozumel Palace. Kind regards, Cozumel Palace

5

there's no place better than the cozumel palace !!

Everyone

If you want to have the best vacation you have ever had , stay at the Cozumel Palace !!! It's amazing ! I just got home from my last trip there a few hours ago and I can't wait to go back ! Your more that a guest when you stay at the Palace , your family !!!

By , from Austin Texas on Mar 27, 2017

Review comment responded on Mar 29, 2017

Dear Dave, Thank you so much for providing your comments about your recent stay at Cozumel Palace. We feel glad to know about your wonderful experience. Your satisfaction is the most important for us. Please come back soon to Cozumel Palace. Kind regards, Cozumel Palace Team

5

customer service at it's finest

Everyone

As you will read in many of the reviews, the Palace staff are the best. We especially appreciated the maid service. Fresh towels all day, turn down service with chocolates, and ice bucket at the hot tub and robes and slippers laid out. My wife felt like a princess. Food and drink service was great all week, including delicious cocktails at the swim up bar and as we watched the Carnival parade in front of the hotel. My wife really enjoyed the hot stone massage. We used the in house scuba outfit Aqua Safari and they were great also (thanks Elpidio, Sergio and Walter).

By , from Detroit, MI on Mar 3, 2017

Review comment responded on Mar 6, 2017

Dear Bob, Thank you for your preference and for taking some of your valuable time in sharing your comments with us. It is a pleasure to read that our amazing staff did create a wonderful experience while at the Resort. We certainly have the best staff out there and we are much proud of all the incredible people that we have as they are our main asset. It will be a pleasure to welcome you back to this, your home away from home in Mexico. We remain at your service. Cordially, Cozumel Palace Team.

5

new nice hotel

Everyone

DIVING AND STAFF WAS GREAT. DIVE BOAT COULD BE FASTER.

By , from NEWVAD MO on Feb 28, 2017

Review comment responded on Mar 3, 2017

Dear Peery, Thank you for your preference in Palace Resorts and thank you for your very kind feedback. It is a pleasure to create amazing memories. Please be sure that we strive to provide the highest levels of service in order to exceed your expectations. It will be a pleasure to welcome you back. Cordially, Cozumel Palace Team

3

dated hotel with beautiful sea views

Everyone

My husband and I stayed at Cozumel Palace for three nights. We were surprised by how dated the hotel and all of its facilities were once we arrived. While the hotel does have a beautiful sea view and is right on the water, the staff isn't overly friendly and the room is only okay for the price (the bed was uncomfortable - anytime someone would blink the whole bed would shake). The food at all of the restaurants onsite was above average and there are amble options for dinner. We also visited the spa - by no means luxurious and the treatments seemed rushed. Overall, I would not return to Cozumel palace.

By , from alaska on Feb 27, 2017

Review comment responded on Mar 2, 2017

Dear Steffi, Thank you for your preference in Palace Resorts. We regret to read the comments thay you are sharing with us regarding your most recent experience at the Resort. Please be sure that your satisfaction is our main goal and we are much concerned to read that you did not enjoy your experience. Furthermore, your remarks and suggestions have been shared with key positions in our company, in order to implement adjustments that enable us to improve our service. Cordially, Cozumel Palace Team

5

5 star service, but skip time share service

Everyone
View From Room

I will start with the very limited "Cons" associated with the resort. 1. The Time-Share Presentation is very high pressure and it lasted 2 1/2 hours. They will tell you it is not high pressure from the onset to get you on the hook, but it is nothing of the sort. "No" means "No", but apparently, not to them. We had 3 different people attempt to push us toward becoming a "Member", but the "free" items are definitely not worth it. I strongly recommend that you opt out of that horrible experience. 2. The pool bar was not operational during our stay. This was not a big deal whatsoever. 3. There was limited night activity. It gets quiet early and the island overall, is not a hot spot for night life. Again, this was not a huge deal to us, but to others, I can see where they may want Cancun. 4. There is no beach nearby. Now for the PROS! 1. The staff blew away any positive experience that I had previously. They are the best of the best, bar none! They remembered names of the guests as if they have known them for years. The cleaning staff, Entertainment staff, servers, bar hops, bell hops, reception desk all greet you with a smile and a kind gesture. The staff actually will run to open doors for the patrons and they all seem like they are in the best of moods at all times. I can not stress enough how the staff makes this smaller resort shine above all others!!!! A shout out to "LEO" who is a pro at his job!!! 2. Rooms were very clean! 3. Ocean view is outstanding!

By , from Nashville, TN on Feb 18, 2017

Review comment responded on Feb 21, 2017

Dear Keith, Thank you for choosing Cozumel Palace. We're glad to hear you had an outstanding stay with us. We understand there were some good and bad aspects when reading your review, however it looks like the negative part was not bad enough as to ruin your experience. Please receive our apologies for the inconveniences it may have caused, rest assured we will look into this issue to take proper measures. Thank you very much for your confidence, we hope to be honored with your visit once again soon in the future. Kind regards, Cozumel Palace Team

5

great vacation

Everyone

We had so much fun and it was more than what we expected. The facility is awesome and the people are so wonderful. We sat through the 1 1/2 hour spiel but it is not for us since we don't vacation tropical every vacation. We go see family and others mostly. We treat ourselves about 1 every 5 years. We definetly are going to come back or go to the "Sister resorts" . The SPA was wonderful!! The food is great, and the drinks just kept flowing. The one thing I noticed is the people that work here, work hard and take pride in their jobs. That is really what makes this place so special...THE WONDERFUL PEOPLE!!! Sometimes I get to be forgetful when I'm in a hurry and I forgot my purse in the bathroom stall...freaked me out because we were away for 4 hours, got back to the hotel and they had it and everything, even the cash was still in my bag...it could have been very devastating! AGAIN IT"S THE PEOPLE!!

By , from Washington State on Feb 1, 2017

Review comment responded on Feb 3, 2017

Dear Sam and Donna, First and foremost, thank you for choosing Cozumel Palace during your trip. We are glad to read your possitive comments about it. We all here work so hard and are completly commited to our high standards customer service, therefore it is very rewarding for us when we read about someone giving recognition to it, thank you! Please rest assured we will continue with the hard work and improvements to guarantee your next stay with us will be even better and fulfill all of you expectations. Thank you very much for your confidence, we will be honored to host you again at Cozumel Palace. Kind regards, Cozumel Palace Team

5

diving vacation

Couples

Great overall experience. One downside is they allow divers to book dive times before coming to resort.

By on Dec 20, 2015