Skip to main content
Beginning of main content

Recent guest reviews

Service great by most Food quality has gone down since the last time I was there 2 years ago for dinners

Liked everything about it! On a scale of 1-10, it’s a 10!

The Staff at Cozumel Palace is what makes this resort amazing. They are friendly, courteous, professional and extremely helpful.

The staff was excellent, always ready to assist in anyway they could.

The loft room was accommodating for a family but it was located in the dungeon next to the kitchens which was extremely noisy.

Great friendly staff, clean rooms, and excellent location!

The people and the attention to satisfying your stay add up to a great vacation

We've stayed at the Cozumel Palace several times...will be back many more!

The staff and hotel are amazing. We never wanted to leave resort. The entertainment, food and drinks are top notch. The view from and in our room was just how it was described in the hotel advertisement.

The hotel staff is beyond friendly. They remember your name and go out of their way to make sure you are as comfortable as possible. The food is also excellent. I mostly ate at the buffet because it was so good. They also have an Asian, Mexican and Italian restaurant which are very wonderful as well. The pool is relaxing with magnificent views and a swim up bar. Overall it was a wonderful stay and would not hesitate to recommend to anyone.

This was my first time in Cozumel. I picked the Palace after reading dozens of reviews on all of the all-inclusive resorts on the island. I quickly regretted my choice. While nice, it did not provide the experience or the luxury I had hoped for and come to expect in Mexico. This was my fourth Caribbean vacation and the worst resort I have been to.

We always come back to Cozumel Palace. We love the proximity to town, but we keep coming back for the amazing staff. We are met with hugs each and every time. This time, Gabriel had been promoted to a manager so we didn’t get to see him at breakfast each day. But he made sure to come by and see us when he was around. Heri and Roger took care of our every need at the pool each day. They were amazing! We took extended family this time so we had more family to take care of. Our family loved Cozumel Palace too! We look forward to visiting again in March 2018.

Avenida Rafael E Melgan Km 1-5 Cozumel QROO

Hotel highlights

  • Walking distance to Punta Langosta Pier
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Colonos Cuzamil, Cozumel Palace All Inclusive is adjacent to Gonzalo Guerrero and within a 5-minute walk of Dolphinaris. This 169-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 169 accommodations feature sitting areas. 21-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, iPod docks, and coffee makers are also standard.


Property features

Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and free newspapers.

Room options

Ocean Front Suite PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

2 Double Beds | 1 King Bed | Sleeps 4

Ocean View Suite PAY FOR ONE ROOM AND GET TWO + KIDS EAT & STAY FREE

2 Double Beds | 1 King Bed | Sleeps 4

Ocean Front Suite - FLEX CANCELLATION, Kids Free

2 Double Beds | 1 King Bed | Sleeps 4

Family Suite, 2 Bathrooms, Oceanfront (Loft Type) - FLEX CANCELLATION, Kids Free

1 King Bed and 2 Double Beds | Sleeps 4

Guest reviews for Cozumel Palace All Inclusive

Everyone (27) Couples (128) Family (55) Friends (22) Other (2)
5
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Thank you so much for your rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 17, 2019

Review comment responded on Dec 19, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 17, 2019

Review comment responded on Dec 19, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 8, 2019

Review comment responded on Dec 9, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

4
Everyone

Service great by most Food quality has gone down since the last time I was there 2 years ago for dinners

By on Oct 14, 2019

Review comment responded on Oct 16, 2019

Dear Guest, Thank you for choosing Cozumel Palace to enjoy your holiday. We are delighted to know you enjoyed once again the personalized and care to detail service that only Palace Resorts has to offer. Please be sure we appreciate as well as your feedback regarding the aspects we need to improve, which will be definitely taken into account to make the appropriate changes. We anxiously await your return visit soon. Kind regards.

5
Everyone

Liked everything about it! On a scale of 1-10, it’s a 10!

By on Oct 7, 2019

Review comment responded on Oct 10, 2019

Dear Guest, Thank you so much for your rating and for sharing with us your comments about your most recent visit to Cozumel Palace. We are happy to know you enjoyed your overall experience. Hopefully, we will have the opportunity to welcome you back once again. Best regards.

5
Everyone

By on Jul 19, 2019

Review comment responded on Jul 20, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5
Family Friends

The Staff at Cozumel Palace is what makes this resort amazing. They are friendly, courteous, professional and extremely helpful.

By , from Cheyenne, WY on May 22, 2019

Review comment responded on May 24, 2019

Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Cozumel Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts.

5
Everyone

The staff was excellent, always ready to assist in anyway they could.

By on May 19, 2019

Review comment responded on May 20, 2019

Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!

3
Family Friends

The loft room was accommodating for a family but it was located in the dungeon next to the kitchens which was extremely noisy.

By on Mar 16, 2019

Review comment responded on Mar 19, 2019

We sincerely appreciate that you have taken the time to bring this matter to our attention and you may rest assured that this will be shared with the departments involved as we are always improving our standards.

url importing http://www.orbitz.com/Cozumel-Hotels-Cozumel-Palace-All-Inclusive.h28116-p2.Hotel-Reviews
There was an error importing /Cozumel-Hotels-Cozumel-Palace-All-Inclusive.h28116-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Cozumel-Hotels-Cozumel-Palace-All-Inclusive.h28116-p2.Hotel-Reviews