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Recent guest reviews

Terrific resort, great dive shop and boats, and the staff worked very hard to make us feel welcome and comfortable.

What a great place! Stunning lobby to pool to ocean entrance. Oceanfront room on the 3rd floor. I slept with the doors open and the sound of the waves all night. Woke up in the dark to moon reflecting on the ocean and birds singing. After moving to the hammock on the balcony, steps from the bed (watching the marble step down in the dark) Relaxed awake as the sunlight aroused the day. Only complaint is the virus sanitizer sprayed all over, feel glad to be back in Montana so I can detox.

The Resort is nice. Rooms are super nice and roomy. The staff is amazing! Great view of the ocean. The only thing I can see wrong is there is no beach. But they have an amazing reef.

Service great by most Food quality has gone down since the last time I was there 2 years ago for dinners

Liked everything about it! On a scale of 1-10, it’s a 10!

The Staff at Cozumel Palace is what makes this resort amazing. They are friendly, courteous, professional and extremely helpful.

The staff was excellent, always ready to assist in anyway they could.

The loft room was accommodating for a family but it was located in the dungeon next to the kitchens which was extremely noisy.

Great friendly staff, clean rooms, and excellent location!

The people and the attention to satisfying your stay add up to a great vacation

We've stayed at the Cozumel Palace several times...will be back many more!

Avenida Rafael E Melgan Km 1-5 Cozumel QROO

Hotel highlights

  • Walking distance to Punta Langosta Pier
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Colonos Cuzamil, Cozumel Palace All Inclusive is a leisurely stroll from sights such as Punta Langosta Pier and Palacio Municipal. This 169-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

The 169 accommodations feature sitting areas. 21-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer jetted tubs, hair dryers, and designer toiletries. Free minibar items, iPod docks, and coffee makers are also standard.


Property features

Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and free newspapers.

Room options

Ocean Front Suite, Kids & Teens Free + Flex cancellation options

2 Double Beds | 1 King Bed | Sleeps 4

Loft Suite, Kids & Teens Free + Flex Cancellation Options

1 King Bed and 2 Double Beds | Sleeps 4

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Ocean View Suite, Kids & Teens Free + Flex cancellation options

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for Cozumel Palace All Inclusive

Everyone (28) Couples (105) Family (51) Friends (16) Other (1)
5
Friends

Terrific resort, great dive shop and boats, and the staff worked very hard to make us feel welcome and comfortable.

By on May 26, 2021

Review comment responded on May 26, 2021

Dear guest, Thank you for choosing Cozumel Palace as your holiday deestination. We are happy to read that you have spent a wonderful time thanks to our amazing staff, activities and the location of the resort. We hope to welcome you again soon!

5
Family

What a great place! Stunning lobby to pool to ocean entrance. Oceanfront room on the 3rd floor. I slept with the doors open and the sound of the waves all night. Woke up in the dark to moon reflecting on the ocean and birds singing. After moving to the hammock on the balcony, steps from the bed (watching the marble step down in the dark) Relaxed awake as the sunlight aroused the day. Only complaint is the virus sanitizer sprayed all over, feel glad to be back in Montana so I can detox.

By on Mar 30, 2021

Review comment responded on Mar 31, 2021

Dear guest, It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with an excellent attention and service. Thank you very much for taking the time to share your experience, we hope to welcome you again soon. Best regards,

5
Family with small children

The Resort is nice. Rooms are super nice and roomy. The staff is amazing! Great view of the ocean. The only thing I can see wrong is there is no beach. But they have an amazing reef.

By on Dec 25, 2020

Review comment responded on Dec 26, 2020

Dear Guest; Thank you for choosing Cozumel Palace! We are glad to know that you were able to enjoy our facilities, the all-inclusive offerings and all in all the excellent attention and service provided by our amazing staff! We hope to welcome you back soon. Best regards,

5
Everyone

By on Nov 25, 2020

Review comment responded on Nov 25, 2020

Dear guest; Thank you for choosing Cozumel Palace. We hope to welcome you back very soon!

5
Everyone

By on Mar 14, 2020

Review comment responded on Mar 14, 2020

Thank you so much for your rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 17, 2019

Review comment responded on Dec 19, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 17, 2019

Review comment responded on Dec 19, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

5
Everyone

By on Dec 8, 2019

Review comment responded on Dec 9, 2019

Thank you so much for your 5-star rating, we all look forward to the opportunity of hosting you once more!

4
Everyone

Service great by most Food quality has gone down since the last time I was there 2 years ago for dinners

By on Oct 14, 2019

Review comment responded on Oct 16, 2019

Dear Guest, Thank you for choosing Cozumel Palace to enjoy your holiday. We are delighted to know you enjoyed once again the personalized and care to detail service that only Palace Resorts has to offer. Please be sure we appreciate as well as your feedback regarding the aspects we need to improve, which will be definitely taken into account to make the appropriate changes. We anxiously await your return visit soon. Kind regards.

5
Everyone

Liked everything about it! On a scale of 1-10, it’s a 10!

By on Oct 7, 2019

Review comment responded on Oct 10, 2019

Dear Guest, Thank you so much for your rating and for sharing with us your comments about your most recent visit to Cozumel Palace. We are happy to know you enjoyed your overall experience. Hopefully, we will have the opportunity to welcome you back once again. Best regards.

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