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Cozumel Palace All Inclusive

4.0 out of 5.0

Cozumel Palace All Inclusive

4.0 out of 5.0

Recent guest reviews

The Staff at Cozumel Palace is what makes this resort amazing. They are friendly, courteous, professional and extremely helpful.

The staff was excellent, always ready to assist in anyway they could.

The loft room was accommodating for a family but it was located in the dungeon next to the kitchens which was extremely noisy.

Great friendly staff, clean rooms, and excellent location!

The people and the attention to satisfying your stay add up to a great vacation

We've stayed at the Cozumel Palace several times...will be back many more!

The staff and hotel are amazing. We never wanted to leave resort. The entertainment, food and drinks are top notch. The view from and in our room was just how it was described in the hotel advertisement.

The hotel staff is beyond friendly. They remember your name and go out of their way to make sure you are as comfortable as possible. The food is also excellent. I mostly ate at the buffet because it was so good. They also have an Asian, Mexican and Italian restaurant which are very wonderful as well. The pool is relaxing with magnificent views and a swim up bar. Overall it was a wonderful stay and would not hesitate to recommend to anyone.

This was my first time in Cozumel. I picked the Palace after reading dozens of reviews on all of the all-inclusive resorts on the island. I quickly regretted my choice. While nice, it did not provide the experience or the luxury I had hoped for and come to expect in Mexico. This was my fourth Caribbean vacation and the worst resort I have been to.

We always come back to Cozumel Palace. We love the proximity to town, but we keep coming back for the amazing staff. We are met with hugs each and every time. This time, Gabriel had been promoted to a manager so we didn’t get to see him at breakfast each day. But he made sure to come by and see us when he was around. Heri and Roger took care of our every need at the pool each day. They were amazing! We took extended family this time so we had more family to take care of. Our family loved Cozumel Palace too! We look forward to visiting again in March 2018.

The place is nice, but the rooms are too small and so are the beds. Also the beach is too rocky, I didn't know this or I wouldn't have booked there. We had to take a taxi to sandy beaches down the road. But overall we still had a great time and made wonderful memories with family and friends.

Overall a very positive experience. Location is great. Ten to fifteen minute walk to town. Food was very good and service was excellent. There was sufficient amount of chairs and lounges around the pool, and the place never felt overcrowded. Room service was great. Arrived in less than 30 minutes. Now for the negative. Don't bank on the resort credit for anything. We wanted to use it to dive daily, but they were all booked up. We went to make an appointment in the spa and you guessed it... No availability! Ironically when we checked out they gave us a voucher for our unused resort credit (all of it) that we could carry over to our next trip. Also, men don't bother packing pants. I was the only one in pants at dinner. There is supposedly a dress code but it's not enforced at all. Otherwise s very good trip.

Stayed there several times and will stay there our next trip. Phenomenal staff

I can't say enough about this place.. Fours years in a row and there will be plenty more!

Great location, close to the airport, between the ports, easy walk to town. Overall an excellent vacation, this was our first time staying at this resort but we have been to Cozumel many times. We would stay here again.

If you want to have the best vacation you have ever had , stay at the Cozumel Palace !!! It's amazing ! I just got home from my last trip there a few hours ago and I can't wait to go back ! Your more that a guest when you stay at the Palace , your family !!!

As you will read in many of the reviews, the Palace staff are the best. We especially appreciated the maid service. Fresh towels all day, turn down service with chocolates, and ice bucket at the hot tub and robes and slippers laid out. My wife felt like a princess. Food and drink service was great all week, including delicious cocktails at the swim up bar and as we watched the Carnival parade in front of the hotel. My wife really enjoyed the hot stone massage. We used the in house scuba outfit Aqua Safari and they were great also (thanks Elpidio, Sergio and Walter).

Avenida Rafael E Melgan Km 1-5 Cozumel QROO

Hotel highlights

  • Walking distance to Dolphinaris
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking

Located in Colonos Cuzamil, Cozumel Palace All Inclusive is adjacent to Gonzalo Guerrero and within a 5-minute walk of Dolphinaris. This 169-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

Guests can expect to find free WiFi and 21-inch an LCD TV with satellite channels. Pillowtop beds sport premium bedding and the bathroom offers a jetted tub, a hair dryer, and designer toiletries. Other standard amenities include free minibar items, an iPod dock, and a sitting area.


Property features

Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a health club, free WiFi in public areas, and a conference center.

Room options

Ocean Front Suite - Kids eat and stay free

Full 2 | King 1 | Sleeps 4

Family Suite, 2 Bathrooms, Oceanfront (Loft Type) -Kids eat and stay free

King 1 | Sleeps 4

Ocean View Suite - Kids eat and stay free

Full 2 | King 1 | Sleeps 4

Guest reviews for Cozumel Palace All Inclusive

Everyone (20) Couples (221) Family (69) Friends (30) Other (3)
5
Families Friends

The Staff at Cozumel Palace is what makes this resort amazing. They are friendly, courteous, professional and extremely helpful.

By , from Cheyenne, WY on May 22, 2019

Review comment responded on May 24, 2019

Thank you very much for taking the time to fill out the survey and sharing with us your comments about your recent stay at Cozumel Palace, your straight forward observations are greatly appreciated, as feedback is of extreme importance to Palace Resorts.

5
Everyone

The staff was excellent, always ready to assist in anyway they could.

By on May 19, 2019

Review comment responded on May 20, 2019

Thank you so much for your kind words, all our staff is always committed to delivering the best service. we all look forward to the opportunity of hosting you once more!

3
Families Friends

The loft room was accommodating for a family but it was located in the dungeon next to the kitchens which was extremely noisy.

By on Mar 16, 2019

Review comment responded on Mar 19, 2019

We sincerely appreciate that you have taken the time to bring this matter to our attention and you may rest assured that this will be shared with the departments involved as we are always improving our standards.

5
Everyone

By on Jan 30, 2019

4
Everyone

By on Jan 3, 2019

Review comment responded on Jan 5, 2019

Dear guest: Thank you very much for rating us 4-stars. We appreciate your time and sincerely hope that we can have the opportunity to serve you again. Best regards

5
Everyone

Great friendly staff, clean rooms, and excellent location!

By , from Durham, NC, USA on Dec 20, 2018

Review comment responded on Dec 21, 2018

Dear Samuel, Thank you so much for your kind words, we really look forward to welcoming you back!

5
Everyone

By on Oct 15, 2018

Review comment responded on Oct 15, 2018

Thank you for your amazing Rating, we look forward to the opportunity to greet you very soon for another special and amazing vacation.

5
Everyone

The people and the attention to satisfying your stay add up to a great vacation

By , from Galena, MD on Sep 26, 2018

Review comment responded on Sep 26, 2018

It is a pleasure to read your kind comments and outstanding recognition towards our team. We are happy to know you enjoyed your time during your stay. It will be a pleasure to welcome you back soon!

5
Everyone

We've stayed at the Cozumel Palace several times...will be back many more!

By on Jun 29, 2018

Review comment responded on Jun 29, 2018

Dear Jill, thank you so much for your kind words, we Will be extremely happy to welcoming you back here at your home away from home!

5

beautiful hotel with views

Everyone

The staff and hotel are amazing. We never wanted to leave resort. The entertainment, food and drinks are top notch. The view from and in our room was just how it was described in the hotel advertisement.

By , from Orange, Tx on Jun 28, 2018

Review comment responded on Jul 2, 2018

Dear Angela, thank you so much for your lovely words, hope to have the opportunity of welcoming you back.