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Recent guest reviews

The property was great! Our room was awesome. The staff was friendly. The staff upon arrival and departure was aggressive when trying to get you to commit to returning at a price. The entertainment wasn’t entertaining. The food was horrible and cold!

Close proximity to Ocean. Extrftiendly staff.

If you want to vacation the Cozumel Palace in Mexico was so beyond amazing for food and dessert for my gluten and dairy free daughter. I was so worried and I can not tell you how impressed I am with the service this place has to offer and how well they took care of her. The chef Elias saying it was his day off tomorrow and wanted to make her a very special dessert for her before he left. This place is beyond 5 stars for food service and hospitality! We had so many favorite people here but a few stood out the most Josie pool service was the sweetest ever I honestly wanted to take her home with me. Chef Elias was by far the icing on the cake for our trip. The bartenders inside and out always made drinks fast and they were always perfect. The pool/ocean entertainment crew (Moises is the only name I recall)were so much fun and engaging. Rooms were perfect always smelled amazing. Oh and that welcome drink was AMAZING wish I asked how to make it before I left. My family hadn’t had a real vacation in 8 years and this place made it perfect. The only complaint I could possibly make is the sales of vacation clubs but I can’t really complain they were pretty respectful when we declined. Even the locals outside the resort were so nice. From the minute we walked in the door with cooling fresh towels to clean our hands, the welcome drink and flowers for my daughter and I to the personal goodbyes I couldn’t have asked for a better place. Thank you everyone at the Cozumel Place!

We loved everything about the resort. The staff was excellent. The bartender Enrique excellent on point with every order. Will definitely be coming back with more friends and family!!!

Friendly staff,great food and drinks.

having a wonderful time

Excellent property, great for diving!

Great property with a good feel.

Friendly, helpful staff. We were made to feel like family!

Property was great all around: food, staff, and activities.

My girlfriend and I had the opportunity to stay at the Cozumel Palace in mid-July. This was our first trip to a Palace property. The check-in was easy and the front desk staff was friendly and efficient. The only complaint about check-in was that we were directed to "Guest Services" immediately after check-in, whose job was to book you for the sales pitch. After a long day of travel, that was the last thing we wanted to hear about. After a firm and direct "no thank you" we were off to our vacation. The room was clean and our ocean view was beautiful. Luggage was delivered to the room quickly and we were given a quick orientation of the room and its amenities. We thought that all made to order food was excellent. Admittedly, I am not a big fan of buffets, but we thought the buffets were hit or miss. The food was not as hot or as fresh as I like, but we were always able to find something that was acceptable. The bartenders were friendly and accommodating. They listened and adjusted drinks to our liking. Scuba diving is handled on site by Aqua Safari, who has a dive shop on site. Boats pick you up right at the hotel. Dive staff was knowledgeable and friendly. The boats were large and comfortable, although not the fastest boats on the ocean. Most dive sites were a 45 minute to one hour trip, but the views were beautiful and we had time to get to know our fellow divers. Overall, the Cozumel Palace was a great resort. We will return.

This was our second trip to Cozumel Palace. We love the staff, location, and restaurants. We already booked a trip for next summer at the Beach Palace.

This resort was amazing! We practically never had to leave because there was so much to do. I didn't realize the ocean in front of the resort would be safe to swim in but my family went snorkeling almost every single day and we saw some beautiful tropical fish! The food was pretty good. The best food was at the pool (The Flamingo)! We practically has our own personal host who was very accommodating and made sure we had everything to make our trip run smoothly. My 8 year old loved the kids club. I love the late night ambiance. There was always a musician in the lobby. If you need anything, they had a great gift shop or (Mexican) Walmart was right across the street!

Terrific resort, great dive shop and boats, and the staff worked very hard to make us feel welcome and comfortable.

What a great place! Stunning lobby to pool to ocean entrance. Oceanfront room on the 3rd floor. I slept with the doors open and the sound of the waves all night. Woke up in the dark to moon reflecting on the ocean and birds singing. After moving to the hammock on the balcony, steps from the bed (watching the marble step down in the dark) Relaxed awake as the sunlight aroused the day. Only complaint is the virus sanitizer sprayed all over, feel glad to be back in Montana so I can detox.

The Resort is nice. Rooms are super nice and roomy. The staff is amazing! Great view of the ocean. The only thing I can see wrong is there is no beach. But they have an amazing reef.

Avenida Rafael E Melgan Km 1-5 Cozumel QROO

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Colonos Cuzamil, Cozumel Palace All Inclusive is a leisurely stroll from sights such as Palacio Municipal and Stingray Beach. This 169-room, 4-star property has 3 outdoor pools along with a full-service spa and 4 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7 AM to 11:30 AM. This property is home to 4 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect free WiFi and 21-inch LCD TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free minibar items, iPod docks, and sitting areas are other standard amenities.


Property features

Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include free WiFi in public areas, free newspapers, and a terrace.

Room options

Two Bedroom Presidential Suite

2 King Beds | Sleeps 6

Ocean Front Suite, Kids & Teens Free + Flex cancellation options

2 Double Beds | 1 King Bed | Sleeps 4

Loft Suite, Kids & Teens Free + Flex Cancellation Options

1 King Bed and 2 Double Beds | Sleeps 4

Honeymoon Suite, Flex cancellation options

1 King Bed | Sleeps 2

Guest reviews for Cozumel Palace All Inclusive

Everyone (30) Couples (40) Family (21) Friends (5)
4
Partner Couples

The property was great! Our room was awesome. The staff was friendly. The staff upon arrival and departure was aggressive when trying to get you to commit to returning at a price. The entertainment wasn’t entertaining. The food was horrible and cold!

By on May 11, 2022

Review comment responded on May 11, 2022

Dear Anita, First and foremost thank you so much for taking the time to shared your feedback regarding your recent stay at Cozumel Palace, your impressions are very important to us, we truly regret you have the perception the service provided by the sales department was not cordial , we will take in consideration to do a proper follow up with the corresponding department, thank you for your kind words about the facilities and the staff, We hope to have the opportunity to host you very soon and provide you the excepetional service , food and entertainment you are expecting. Sincerely

5
Partner Couples

Close proximity to Ocean. Extrftiendly staff.

By on Apr 30, 2022

Review comment responded on May 2, 2022

Dear LaTonya, First and foremost thank you so much for your preference at Cozumel Palace, your impressions are very important to us we are plesed to know you can enjoyed the location and the service provided by our outstanding staff, we hope to have the opportunity to welcome you very soon!

5
Family

If you want to vacation the Cozumel Palace in Mexico was so beyond amazing for food and dessert for my gluten and dairy free daughter. I was so worried and I can not tell you how impressed I am with the service this place has to offer and how well they took care of her. The chef Elias saying it was his day off tomorrow and wanted to make her a very special dessert for her before he left. This place is beyond 5 stars for food service and hospitality! We had so many favorite people here but a few stood out the most Josie pool service was the sweetest ever I honestly wanted to take her home with me. Chef Elias was by far the icing on the cake for our trip. The bartenders inside and out always made drinks fast and they were always perfect. The pool/ocean entertainment crew (Moises is the only name I recall)were so much fun and engaging. Rooms were perfect always smelled amazing. Oh and that welcome drink was AMAZING wish I asked how to make it before I left. My family hadn’t had a real vacation in 8 years and this place made it perfect. The only complaint I could possibly make is the sales of vacation clubs but I can’t really complain they were pretty respectful when we declined. Even the locals outside the resort were so nice. From the minute we walked in the door with cooling fresh towels to clean our hands, the welcome drink and flowers for my daughter and I to the personal goodbyes I couldn’t have asked for a better place. Thank you everyone at the Cozumel Place!

By on Apr 21, 2022

Review comment responded on Apr 29, 2022

Dear Christine, We're delighted that your experience at Cozumel Palace was very pleasant, thank you for your review and for mentioning the aspects you and many other travelers consider important, we're glad that despite your daughter dietary restrictions and she was able to enjoy the delicious food we offer and feel safe while we catered your needs, we hope to have the opportunity to host you once again in a very near future. Best Regards!

5
Partner Couples

We loved everything about the resort. The staff was excellent. The bartender Enrique excellent on point with every order. Will definitely be coming back with more friends and family!!!

By on Mar 3, 2022

Review comment responded on Mar 3, 2022

Dear Ruben, Thanks so much for your feedback, we appreciate enormously the time you took to write a review about your stay at Cozumel Palace, your kind comments about your experience with us and the service our dedicated staff provided such as Enrique. We are thankful for your feedback. We would love to host you again at Cozumel Palace and help you with everything you need with your friends and family!!! Cordially,

5
Partner Couples

Friendly staff,great food and drinks.

By on Feb 18, 2022

Review comment responded on Feb 19, 2022

Dear David, Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. It is wonderful to know that you were able to enjoy a fantastic stay, with great facilities, comfortable accommodation, and delicious offerings and with the excellent attention and service from the entire staff. On behalf of our Team Members at the resort, we are anxiously awaiting your soon return to continue enjoying the extraordinary Palace Experience. Best Regards!

5
Everyone

having a wonderful time

By on Jan 24, 2022

Review comment responded on Jan 24, 2022

Dear David, Thank you very much for taking the time to share your experience with us and for giving us as always the opportunity to host you and create once again another fabulous vacation for you. We hope to have the opportunity to host you in a very near future, Kind Regards

5
Partner Couples

Excellent property, great for diving!

By on Jan 18, 2022

Review comment responded on Jan 18, 2022

Dear Mr. Orbitz, It is great to read your positive review, we thank for taking the time to share it with us, we are pleased that you enjoyed our facilities and services. We remain at your service. Best Regards,

5
Family

Great property with a good feel.

By on Dec 30, 2021

Review comment responded on Dec 30, 2021

Dear Vibhu, your wonderful review reflects beautifully the teamwork that we promote within the resort. The result of all the behind-the-scenes coordination are some truly pampered vacations for you and all of our valued guests.

5
Friends

Friendly, helpful staff. We were made to feel like family!

By on Dec 23, 2021

Review comment responded on Dec 23, 2021

Thank you for sharing your positive experience with us, We are very happy to know that we were able to exceed your high expectations and that you were especially pleased with our excellent service provided by our professional team.

5
Everyone

By on Aug 15, 2021

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