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Recent guest reviews

The staff and service are great, In other some improvements can be made.

They overcharge on purpose

Location was awesome, great beach and snorkeling area and pool is amazing. The food selection and service was the worst I have ever seen. Three days in a row I complained about our air conditioner not working. We had to put 2 trash cans under the vent to catch the water from dripping on to the floor. Our bathroom floor had standing water on it every morning. Finally I demanded a room change and was not taking another excuse for the problem. When moved to an upgraded room, the air did not work, I gave up since we only had two days left.

Terrible food and everyone was going to town to buy a fan for hot rooms. Stayed there three times but this will be our last

The resort is not new, but the rooms are huge and the view and beach access are super!

Great staff

Property is kept up well but the glaring problem is the condition of the mattress and couch in rooms.Mattress was at least 15-20 years old,and the sofa was so bad I was contemplating having it removed from room. Resort needs NEW MATTRESS in all rooms. Multiple people were complaining about mattress conditions. Spend the money owners,it’s needed now!

The staff is what made this resort wonderful! Also it is clean and well cared for. The beach is beautiful. The pools are amazing, there is even a pool that is fully covered in case you need to stay out of the sun. The food is adequate but picky eaters may not be happy, drinks are plentiful, a great deal. Had a wonderful vacation!

Great staff.

super friendly staff, always willing to do what they can to make the stay better.

The staff was incredibly friendly and accommodating. The property could use some updating but was very nice the atmosphere of the place was very easy going and pleasant. Would definitely stay again.

The property is very pleasant. The only things we didn't like was the 90 minute wait for check-in & the fact that we couldn't get a dining room meal cuz all the slots were filled in by 8:30

Very friendly staff, beautiful view.

Check in was very slow and only two people at the desk for ten plus groups checking in.

Water was incredibly clear for snorkeling!

Our room 1905 was excellent, bed very comfortable and the air was great, Food was average, the hot tub did not work! Other than that it was excellent!!

In need of updates. Air conditioning can be sketchy. However, the people and service are amazing!

We loved this place compared to others we have stayed at. The beach and snorkeling were amazing. Staff was great! The food was good. I loved that you can order off a menu too. The rooms HAVE to get an update. For this price range just some minor things. Replace shower door, sink, curtain, and toilet paper holder. The outdated items make it seem dirty when it is not.

The people and staff were great. The food was not

Property had great beach view. Food was not very good, only one buffet and one restaurant. Nearly impossible to reserve a spot at the restaurant unless your inline at 8am each day to make a reservation. Our hotel room needes some work both shower and toilet had issues. No access to anyfood agter 10pm and no drinks after 11. The property does not do any entertainment in the evening.

Playa Santa Pilar Km 4.5 Cozumel QROO

Hotel highlights

  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining
  • Spa

Located in Zona Hotelera Norte, El Cozumeleño Beach Resort - All Inclusive is within a 15-minute drive of popular attractions such as Punta Langosta Pier and San Miguel Church. This 251-room, 3.5-star property has 5 outdoor pools along with a full-service spa and 2 restaurants.


Dining

Enjoy the ocean views at El Cocal Restaurant, one of 2 onsite restaurants. Get a quick energy boost at the coffee shop/cafe, or meet other guests at the free daily manager's reception. A hosted evening meal is available for a surcharge daily; reservations are required.


Rooms

32-inch flat-screen TVs come with cable channels. Other standard amenities include furnished balconies or patios, free local calls, and hair dryers.


Property features

Guests of El Cozumeleño Beach Resort - All Inclusive have access to a full-service spa, 5 outdoor pools, and an indoor pool. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive property include a children's pool, a gym, and 2 spa tubs.

Room options

Ocean View Room

2 Double Beds | 1 King Bed | Sleeps 4

Garden View Expedia Rate

2 Double Beds | 1 King Bed | Sleeps 4

Premium Sky Top Room

2 Double Beds | 1 King Bed | Sleeps 4

Sky Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for El Cozumeleño Beach Resort - All Inclusive

Everyone (30) Couples (26) Family (47)
4
Family

The staff and service are great, In other some improvements can be made.

By on Jul 18, 2022

Review comment responded on Jul 19, 2022

Hello Jose palacios, thank you for your visit and review. I hope we will have another opportunity to serve you better.

2
Everyone

They overcharge on purpose

By on Jul 13, 2022

Review comment responded on Jul 19, 2022

Hello Dominique, thank you for your visit and review, please accept our apologies for the inconveniences.

2
Family

Location was awesome, great beach and snorkeling area and pool is amazing. The food selection and service was the worst I have ever seen. Three days in a row I complained about our air conditioner not working. We had to put 2 trash cans under the vent to catch the water from dripping on to the floor. Our bathroom floor had standing water on it every morning. Finally I demanded a room change and was not taking another excuse for the problem. When moved to an upgraded room, the air did not work, I gave up since we only had two days left.

By on Jul 1, 2022

Review comment responded on Jul 2, 2022

Hello Emma Dawn, thank you for your recent visit and review. Please accept our apologies for the inconveniences at the restaurant and A/C I wish you a happy holiday weekend.

2
Partner Couples

Terrible food and everyone was going to town to buy a fan for hot rooms. Stayed there three times but this will be our last

By on Jun 25, 2022

Review comment responded on Jun 27, 2022

Hello James, thank you for your visit and review. We appreciate your comments and a copy has been shared with our Housekeeper and F&B manager and Chef. Please accept our apologies for the inconveniences.

5
Family

The resort is not new, but the rooms are huge and the view and beach access are super!

By on Jun 23, 2022

Review comment responded on Jun 23, 2022

Hello Sherry, thank you for your visit and review, we hope to welcome you soon.

4
Family

Great staff

By on Jun 14, 2022

Review comment responded on Jun 15, 2022

Hello James, thank you for your visit and comments, a copy has been shared with our staff.

4
Family

Property is kept up well but the glaring problem is the condition of the mattress and couch in rooms.Mattress was at least 15-20 years old,and the sofa was so bad I was contemplating having it removed from room. Resort needs NEW MATTRESS in all rooms. Multiple people were complaining about mattress conditions. Spend the money owners,it’s needed now!

By on May 30, 2022

Review comment responded on Jun 11, 2022

Hello Sean Thomas, thank you for your visit and review, we appreciate your comments. A copy has been delivered to our Housekeeper to keep asking for new matress. Floor #9 already gor them! Looking forward to welcome you back, thank you

4
Friends

The staff is what made this resort wonderful! Also it is clean and well cared for. The beach is beautiful. The pools are amazing, there is even a pool that is fully covered in case you need to stay out of the sun. The food is adequate but picky eaters may not be happy, drinks are plentiful, a great deal. Had a wonderful vacation!

By on May 23, 2022

Review comment responded on Jun 10, 2022

Hello Stefanie, thank you for your visit and review. We appreciate your comments and a copy has been shared with our staff.

5
Partner Couples

Great staff.

By on May 12, 2022

Review comment responded on May 14, 2022

Hello Mr Carlos, thank you for your visit and review, we appreciate it very much.

5
Partner Couples

super friendly staff, always willing to do what they can to make the stay better.

By on Apr 27, 2022

Review comment responded on Apr 29, 2022

Hello Kathryn, thank you for your visit and review. Your comments are welcome!

El Cozumeleño Beach Resort - All Inclusive

Playa Santa Pilar Km 4.5, Cozumel, QROO 77600
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