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El Cozumeleño Beach Resort - All Inclusive

3.5 star property

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Reviews

7.0 out of 10
Good

Popular amenities

  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪16 min drive‬
  • Place, Chankanaab National Park
    ‪28 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪13 min drive‬

Room options

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished

Garden View

  • Partial ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished

Sky Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room | In-room safe, individually decorated, individually furnished

Premium Sky Top Room

7.4 out of 10
Good
(18 reviews)
  • Ocean view
  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 517 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Zona Hotelera Norte
  • Pool
  • Spa
  • All inclusive plans available
  • Pet friendly
8.6 out of 10, Excellent, 908 reviews
$162 nightly
The price is $201
May 27 - May 28
Total with taxes and fees
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About the neighborhood

Cozumel

Located in Zona Hotelera Norte, El Cozumeleño Beach Resort - All Inclusive is within a 10-minute drive of popular attractions such as San Miguel Church and Stingray Beach. This 251-room, 3.5-star property has 5 outdoor pools along with a full-service spa and 2 restaurants.

What's nearby

  • Playa San Juan - 17 min walk - 0.9 miles
  • San Miguel Church - 11 min drive - 4.4 miles
  • Isla Cozumel Biosphere Reserve - 16 min drive - 3.5 miles
  • Chankanaab National Park - 28 min drive - 11.2 miles
  • San Francisco Beach - 44 min drive - 18.0 miles

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬3 min walk
  • ‪Guido's - ‬6 min drive
  • ‪El Cozumeleño Beach Resort - ‬1 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪Bajau - ‬5 min drive

About this property

El Cozumeleño Beach Resort - All Inclusive

Guests of El Cozumeleño Beach Resort - All Inclusive have access to a full-service spa, 5 outdoor pools, and an indoor pool. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and free WiFi in public areas.
32-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Other standard amenities include furnished balconies or patios, hair dryers, and safes.
An outdoor tennis court and a health club are featured at the property. 5 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • Spa
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Apr 28 - Apr 29
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Kayaking
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorized watercraft
  • Piano
  • Rowing/canoeing
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (5,381 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 3 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 15 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.
Property Registration Number 001-007-002116/2025

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 21 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

Frequently asked questions

Will I find all-inclusive options at El Cozumeleño Beach Resort - All Inclusive?

El Cozumeleño Beach Resort - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include snorkeling, kayaking, and mini golf.

How much does it cost to stay at El Cozumeleño Beach Resort - All Inclusive?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at El Cozumeleño Beach Resort - All Inclusive on Apr 28, 2026 start from $198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at El Cozumeleño Beach Resort - All Inclusive?

El Cozumeleño Beach Resort - All Inclusive provides free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to do within easy reach of El Cozumeleño Beach Resort - All Inclusive?

This property is situated in Zona Hotelera Norte within a short 16-minute walk of Playa San Juan. You'll also find Cozumel Museum and Cozumel Maritime Terminal within a short drive.

Is parking available on site at El Cozumeleño Beach Resort - All Inclusive?

Yes, uncovered self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is there a spa at El Cozumeleño Beach Resort - All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, aromatherapy, and body wraps.

Does El Cozumeleño Beach Resort - All Inclusive include a casino?

No, El Cozumeleño Beach Resort - All Inclusive doesn't have a casino.

Is there an indoor pool at El Cozumeleño Beach Resort - All Inclusive?

Yes, this property has an indoor pool along with 5 outdoor pools. Guests have pool access between 7:00 AM and 9:00 PM.

Is El Cozumeleño Beach Resort - All Inclusive a good place to stay for couples?

This beachfront property offers plenty of amenities for couples including a beach bar, an ocean-view restaurant, and 5 outdoor pools.

Does El Cozumeleño Beach Resort - All Inclusive have a hot tub?

No, this property doesn't have a spa tub.

Does El Cozumeleño Beach Resort - All Inclusive have a restaurant that serves breakfast?

No, El Cozumeleño Beach Resort - All Inclusive doesn't have a restaurant that serves breakfast.

Does El Cozumeleño Beach Resort - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at El Cozumeleño Beach Resort - All Inclusive.

Does El Cozumeleño Beach Resort - All Inclusive have connecting rooms available?

Yes, you can book connecting rooms at this property for your group or family vacation.

What is the closest airport to El Cozumeleño Beach Resort - All Inclusive?

The closest major airport to El Cozumeleño Beach Resort - All Inclusive is Cozumel Intl. Airport (CZM), which is 4.1 mi away (11 minutes by car).

Are there rooms with balconies that I can book at El Cozumeleño Beach Resort - All Inclusive?

Yes, every guestroom at El Cozumeleño Beach Resort - All Inclusive comes with a furnished balcony/patio and some offer ocean and garden views.

Does El Cozumeleño Beach Resort - All Inclusive host weddings?

There are wedding services available at El Cozumeleño Beach Resort - All Inclusive if that's in your vacation plans.

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 400 out of 1324 reviews
Rating 8 - Good. 311 out of 1324 reviews
Rating 6 - Okay. 273 out of 1324 reviews
Rating 4 - Poor. 162 out of 1324 reviews
Rating 2 - Terrible. 178 out of 1324 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10 Excellent

GRANT

Traveled with family
Liked: Cleanliness, staff & service, amenities
the staff and the food are as always wonderful. It's an older property and could use some minor plumbing repairs, it all worked well, but you can tell it's seen better days. The location is very nice and the beach one of the best to be had. We will be heading back again next year to do it all again.
Stayed 10 nights in Apr 2026

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2026

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole property was extremely clean. We had a fantastic time here. And we will definitely return. All the staff were extremely helpful and kind
Stayed 6 nights in Feb 2026

8/10 Good

CINDY

Liked: Amenities
Relaxing destination for sure.. Food was ok, but just like most all inclusive resorts, i waant expecting spectacular food. The rooms are very spacious but very outdated and the ac isn't the best. Honestly i chose tnis resort because of its location on the isla d! You can literally have fishes swimming around you..no snorkeling gear needed!
Stayed 3 nights in Jan 2026

6/10 Okay

Maximo, Albuquerque

Liked: Cleanliness
The hotel is outdated
Stayed 4 nights in Jan 2026

2/10 Terrible

Jan Carol

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is the worst place we have ever stayed. The rooms were disgusting, stained couch, disgusting shower, chipped tiles. There was only two possible places to eat and the quality was hardly edible. There was only a buffet and one half way decent restaurant that you could had to get up before 8:00 am the day you wanted a reservation. It was so bad that we actually left the resort early (Wednesday) and went to the Westin. The brochure is totally misrepresented, many of the features do not exist. THere was never hot water, I took many cold showers, All glasses were plastic that they reused and the black emblem would rub off on your hands. The outdoor furniture was cheap plastic and - the bathroom door so wharped - the shower door was even more disgusting. I have plenty of pictures but their website is definitely false advertising.
Molded bathroom door and creaked when you opened. There were black stains on the floor
Stained Couch in our room
Disgusting shower that was stained with either cold or warm water and no pressure
Cracked tiles on the stairs
Stayed 7 nights in Jan 2026

8/10 Good

Tonya Jo

Traveled with family
Liked: Cleanliness
We have been coming to this resort for years and we love staying here. It is a smaller resort which is one thing we love. We never feel unsafe letting our teens run to their room or hanging at the pool while we are at the beach. The staff is amazing and you’re never without a drink or food options. We love ordering lunch on the beach! But if you want something different, it’s a short taxi ride to town. The water is the most beautiful clear blue, perfect for snorkeling!
Stayed 7 nights in Jan 2026

2/10 Terrible

Terri Lee

Traveled with partner
Disliked: Amenities, property conditions & facilities
We upgraded our room to have a slice of ocean view…mostly palm trees. No coffee in room and waited up to 45 minutes every morning for it in the lobby. Same food served cafeteria style everyday and not good, so we paid extra to eat off resort. Black mold in the air conditioning so we turned it off after day one but was sick all week from it. The staff was wonderful and worked hard to make it all up to us and kept the resort clean. It was a tired old resort that will not return too. No entertainment and piles of seaweed on the beach.
Stayed 7 nights in Jan 2026

10/10 Excellent

Suzy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time & friendly staff!
Stayed 4 nights in Dec 2025

2/10 Terrible

lisa-, Severn Bridge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

4/10 Poor

Fernando

Traveled with partner
Disliked: Amenities
I DID'NT LIKE THE RESORT.
Stayed 7 nights in Jan 2026

8/10 Good

katerina

Traveled with group
Liked: Cleanliness, staff & service, amenities
We had to change rooms twice because they were dirty old and disgusting. Our third rule was in the newer section. It was very clean uncomfortable. I have to give the staff my thanks for being so attentive to find us a room that was to our liking.
Stayed 7 nights in Jan 2026

4/10 Poor

Hernán

Stayed 5 nights in Jan 2026

6/10 Okay

Gregory

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was not good. No nightly entertainment.
Stayed 14 nights in Jan 2026

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We will never stay here again, and I recommend you also stay somewhere else. The people of Cozumel are friendly and the beach is gorgeous. Every room here faces the ocean to some degree. The hotel needs upgrades to rooms and processes. The buffet food is mediocre and repetitious, and the restaurant food is downright awful. Your booking doesn't guarantee your rooms. I booked several months in advance for two 2-bed/1-bath, adjoining available, ocean-view rooms for my family of 5. I contacted the hotel a month beforehand to verify accommodations, who said they put a note in our reservation. When we got there, the front desk attempted to "upgrade" us to a suite with only 3 beds and 1 bathroom. When we politely refused, she said we needed to wait and see what's available...not what you want to hear traveling internationally. After an hour of walking the property, they brought us to adjoining rooms: 1-king & 2-full beds. They offered a fold-out bed. We gave in because what other options did we really have? At least we had 2 bathrooms and somewhere to sleep. The rooms were very old with broken tiles and ceilings. The couch was disgusting and crumpled. The bathrooms were gross and we didn't have hot water for the first 4 days. We were facing NW so never got to watch a sunset from our balcony as hoped. The buffet was repetitious and mediocre, but so much better than the food at the restaurant for which you need to make same-day reservations. I'd have rather eaten MREs.
Stayed 5 nights in Dec 2025

6/10 Okay

Timothy

Traveled with group, Traveled with partner
Disliked: Property conditions & facilities
The Bad-- the bathrooms, especially the shower area need a major update or at minimum a deep clean. The food - the buffet the best thing is to order frim the grill or off the menu you scan off the napkin holder although half the items are not available it beats the cold buffet items anytime. The restaurant we ate at twice. Food looked fancy but tasted bland and was warm and not hot when it arrived. The Good- the beach is AMAZING. The snorkeling wonderful. The staff are so helful and kind.
Stayed 7 nights in Jan 2026

10/10 Excellent

Krista

Stayed 10 nights in Dec 2025

4/10 Poor

Jordan

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are VERY tired. AC is incredibly noisy, but barely cools the room. we had to sleep with the patio door wide open. Thankfully there was a fairly strong wind coming off the sea. The shower was broken (was however fixed in a timely manner) The thermostat literally fell off the wall, lol. We stayed here because we were diving in Cozumel. It's very important to be well hydrated before your dives. They provided only 2 small bottles of the water wich were never replenished during our 2 night stay. I went to guest services (front desk) at 5:45 AM one morning before we were going to depart to go diving to request some water. THE HOTEL STAFF COULDNT EVEN PROVIDE US WITH BOTTLED, OR FILTERED WATER. I was directed to a weatercooler to fill my bottles, wich was completly empty. Staff refused to refill it! If you need the basic human necessity of water to survive, I highly recommend avoiding this hotel! We struggled to find edible food at the main buffet (my partner was sick both nights after having eaten there, we changed hotels the following day and she was fine after that) The view is great, the snorkeling is great but it stops there. Would never stay here again unless I literally had absolutely no other choice. The beds are rock hard, stained and their fix is to throw a thin foam topper on top of the 30 year old mattresses. We didnt have high hopes for this place to begin with, but it was BAD!
Stayed 2 nights in Dec 2025

6/10 Okay

Karensa

Stayed 9 nights in Dec 2025

10/10 Excellent

Rhian

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
To anyone stressed about the bad reviews, ignore them. The food never ran out and there was lots to choose from. The buildings are old and wind/sand blown, and there’s seaweed on the beach, but that’s staying on the ocean. A gorgeous and warm ocean. You can order chips and guacamole right on the beach (not a “secret menu” you just have to ask like an adult). The staff was amazing and very helpful. Will 100% stay again. Thank you for the amazing stay!
Stayed 7 nights in Jan 2026

2/10 Terrible

Miriam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The side of the building that we were at was really old, they did not give maintenance to the rooms. For the price it’s not worth it.
Stayed 1 night in Jan 2026

4/10 Poor

Rhonda K

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
This is my 4th trip to this hotel in 20 years. Let's start with the positive. The view is lovely, the blues and greens of the water are the most beautiful you will see. It has some rocky beach area to the south to see shells and a long beach to walk on to the North. It was very covered with seaweed and the water was muddied but a nice long, scenic walk. There are several staff that have been there for years and continue to have a smile and great service. The property is very small, two buildings, 1 buffet and 1 reservation restaurant. The reservation restaurant had horrible food the one night we ate there. The service was just as bad. It was my mom's birthday and we only got grumpy faced staff. We ate little of our food and left before dessert. We went over to the buffet and were welcomed with a smile, had great food and got the happy birthday we hoped for. The worst was the run down look of the hotel. It wasn't great when we were there 4 years ago, but it has gotten much worse. So many items with rust all over them, cracked cement stairs with rebar/steel bars showing, rusted/old looking balcony furniture, etc. Our tv never worked and after 4 times telling the front desk, I gave up. There is no way to contact the front desk without going to them. The lines are long and so is the wait. They are now using a QR code for hotel info but it is only available at the desk, not in the rooms. Very inconvenient! It was sad to know we probably won't return.
Stayed 4 nights in Jan 2026

6/10 Okay

Nicole

Traveled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Room- wifi connection, outdated with balcony hazards for younger kids, no fridge, safe needs a key that you need to request and bed was shaped like a banana. Amenities- mini golf course needs maintenance, hole number 10 sucks, but our toddler wanted to do 18 holes daily and loved it. No activities from staff, snorkeling was awesome, pools are quite cold, sun doesn't hit the pools till after lunch. Volleyball court had giant rocks in the sand. Barely was set up the whole time we were there. You can rent jetskis right off the beach. Food- ask for what you need and want- they have it but you have to ask. We didnt know they had chips and guacamole but when we asked they brought it out. À la carte was not any better than the buffet outside. There were no desserts whatsoever aside from Jello but we did hear that Baker quit a week before. You can ask for ice cream and they have it in the back. Overall the staff were awesome... but the owner needs to step it up for the quality and invest some of his profits to support the hotel.
Stayed 7 nights in Jan 2026

4/10 Poor

Karla, Watauga

Traveled with family
Not in Cancun. Was dirty
Stayed 5 nights in Jan 2026

6/10 Okay

Joshua

Stayed 9 nights in Jan 2026

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