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El Cozumeleno Beach Resort All Inclusive

3.5 out of 5.0

Recent guest reviews

Staff was awesome Food was awesome Drinks were fair Beach was good

El Cozumeleno is in a nice quiet area right on the beach. It has been there a long time so it could use some Updates. For instance the beds and towels are old. The staff is very professional and friendly. They would make anything you wanted as far as food goes. It was slow season so the buffet wasn't out. We ate from a menu. The food was pretty good. I will go back again because the area was so nice.

Third visit to El Cozumeleño beach hotel . Staff remembered us upon arrival . Although an older hotel , it is well maintained. Room is nice with ocean view balcony . All inclusive , food and drinks are good . Staff very friendly and attentive. Snorkeling on beach is incredible . Not a party hotel , mostly families . Short taxi ride to downtown action ( $7 one way ) . $17 taxi each way to airport . Will return again .

Excellent beach view. Water was cool and gorgeous. Room was very clean but bed was uncomfortable by day 3. Staff was friendly. Awesome beach and within 10 min to downtown and ferry. Overall great experience and would recommend!!

Started bad, ended good. Our first 24 hours unfortunately was rough...we were "upgraded" to a room that resembled a dungeon (room 412). Water stains on the ceiling, a missing board, rust and various stains on the lampshade, a bathroom that was scary (dark and tiled and strange). After one night there, we paid to be actually upgraded to the newer side of the resort and had an awesome time. Drinks are STRONG! Food at the restaurant with reservations was pretty solid. Service was excellent...the staff was incredibly friendly. Also can't beat the snorkeling right off the beach! Never have I been able to step into the water and be surrounded by fish. All in all, definitely recommend with a small warning...stay on the newer side. For the money, pretty great.

Great hotel and wonderful staff. Right on the beach with great snorkeling right in front of the hotel. Rooms were nice but comfort of bed was only fair. Loved the evening meals at the "special restaurant" where you had to have reservations. Loved the daily activities including snorkeling tour, Bingo, Spanish lessons, pool, ping pong, miniature golf, kayaking, and other games. Would stay here again.

Second time staying here. The food has greatly improved. The staff as always were excellent. The only thing i had a problem with is the people around us were not tipping these great workers. Please tip when you go. It's worth it. They are appreciative. Everything was very clean. Snorkeling fabulous. Cannot wait to stay here again.

Exceptional Staff! Love it there. This was my secind time to stay here. Will definitely go back!

nice resort food was satisfactory, probably better at busy times. The AC was not sufficent in the room and Non existant in the lobby.

Great views, wonderful staff. Food could be better

Enjoyed the stay, great staff, food was good, pools and hot tub were great and beach view and gulf view was awesome, only thing birds were annoying when you were eating. Will stay again.....

This is a great hotel!! This was my second time and I would definitely come back!! The staff is wonderful and very friendly!! There is great snorkeling right in front of the hotel. Very recommended!!!

This is an older hotel, but very well maintained, friendly staff, great food, a view of the ocean on one side and a view of the golf course on the other. We have been to the hotel four times, and are planning to go back same time next year. We typically go for fourteen days, and enjoy every day. The evening entertainment is good and being all inclusive makes this hotel a great bargain. Thank you hotel Cozumeleno for another wonderful stay.

My family had a great time. The food was ok, the pools and beach areas are beautiful.

We had a wonderful time, and will definitely return to the island !

We had a great time on our trip, but it was away from the hotel where we had to find it. This was our sixth stay in Cozumel and our first at El Cozumeleno. We are not picky by any means...but we felt we were a huge burden to the staff all week long. Jose, Santiago & Angel (An-hel) were amazing servers! Fernando and his activities people were awful!! We couldn't believe how they could be so rude and disgusted with guests, especially with the "stressful" job they have. Fernando lied to us about the "yellow boats willl kill you" if you snorkel out too far and taking the kayaks out too far in the ocean. The only place you can kayak is in an area that's about 3 times an Olympic swimming pool. Fernando said it was because they "had a decease out there" I asked another worker about it and they said no, he likes to scare people that way. We stayed at the hotel for a couple days where the American & Mexican rap music played all day and into the night around the pool and eating areas until we had to get away to town and around the island. We had WAY more fun doing that! The food was amazing downtown and on other parts of the island. I could write a lot more, but don't want to get my blood pressure up too high. We'll never stay again and I hope the management does something to make El Cozumeleno a happier vacationing place for future guests.

March 2017 visit with group of 8....The food was very good and the Snorkeling in front of hotel is great! The staff could have been more accommodating. Months ago we asked for rooms together but they could not accommodate this. We had to beg for bottles of water. Towels had to be turned in every single day by 7:00 or charged $25. Many days we had to go looking for the activities. Waiters in the buffet and the dining were very good as well as the waiters on the beach! (Russell) Bartenders at the snack bar were not friendly at all. Many times we felt like we were bothering them... .

Waiters were very friendly, especially Russell. Bar tenders not as much .... Food was very good. We liked the option of ordering off menu for variety.

Never have we been disappointed with our stay. I just wish they had more beach area.

Hotel was great. Staff went out their way to make sure you had a good time. Don't purchase transportation from Orbitz. Return ride not supplied.

Room options

Ocean View with Private Balcony

Full 2 | King 1 | Sleeps 4

Deluxe Room, Balcony, Oceanfront

King 1 | Sleeps 2

Athletes Ocean View Room - Bike Service, Race Special Perks only for Registered Events

Full 2 | Twin 1 | Sleeps 4

Sky Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for El Cozumeleno Beach Resort All Inclusive

Everyone (31) Couples (215) Business (1) Family (147) Other (15) Friends (58)
3

all the staff was great, except front desk

Everyone

Staff was awesome Food was awesome Drinks were fair Beach was good

By , from minnesota on Oct 16, 2017

3

right on beach

Everyone
Beautiful sunset Sunset  View from 5th floor Best bartender... great margaritas!

El Cozumeleno is in a nice quiet area right on the beach. It has been there a long time so it could use some Updates. For instance the beds and towels are old. The staff is very professional and friendly. They would make anything you wanted as far as food goes. It was slow season so the buffet wasn't out. We ate from a menu. The food was pretty good. I will go back again because the area was so nice.

By , from Connecticut,USA on Oct 9, 2017

4

older hotel but well maintained

Everyone
Large pool Snorkeling Iguana Fish you can swim with at the beach

Third visit to El Cozumeleño beach hotel . Staff remembered us upon arrival . Although an older hotel , it is well maintained. Room is nice with ocean view balcony . All inclusive , food and drinks are good . Staff very friendly and attentive. Snorkeling on beach is incredible . Not a party hotel , mostly families . Short taxi ride to downtown action ( $7 one way ) . $17 taxi each way to airport . Will return again .

By , from ohio on Sep 20, 2017

4

great beautiful location!

Everyone
View from room

Excellent beach view. Water was cool and gorgeous. Room was very clean but bed was uncomfortable by day 3. Staff was friendly. Awesome beach and within 10 min to downtown and ferry. Overall great experience and would recommend!!

By , from H on Jul 24, 2017

4

pleasant surprise

Everyone

Started bad, ended good. Our first 24 hours unfortunately was rough...we were "upgraded" to a room that resembled a dungeon (room 412). Water stains on the ceiling, a missing board, rust and various stains on the lampshade, a bathroom that was scary (dark and tiled and strange). After one night there, we paid to be actually upgraded to the newer side of the resort and had an awesome time. Drinks are STRONG! Food at the restaurant with reservations was pretty solid. Service was excellent...the staff was incredibly friendly. Also can't beat the snorkeling right off the beach! Never have I been able to step into the water and be surrounded by fish. All in all, definitely recommend with a small warning...stay on the newer side. For the money, pretty great.

By , from Austin, TX on Jul 21, 2017

Review comment responded on Sep 16, 2017

Dear Ms. Ellie, We appreciate your comments and feedback, have taken the right steps issues encounter on first room

4

great snorkeling

Everyone

Great hotel and wonderful staff. Right on the beach with great snorkeling right in front of the hotel. Rooms were nice but comfort of bed was only fair. Loved the evening meals at the "special restaurant" where you had to have reservations. Loved the daily activities including snorkeling tour, Bingo, Spanish lessons, pool, ping pong, miniature golf, kayaking, and other games. Would stay here again.

By , from Missouri on Jun 12, 2017

5

love this place.

Everyone

Second time staying here. The food has greatly improved. The staff as always were excellent. The only thing i had a problem with is the people around us were not tipping these great workers. Please tip when you go. It's worth it. They are appreciative. Everything was very clean. Snorkeling fabulous. Cannot wait to stay here again.

By , from Michigan on Jun 1, 2017

4
Everyone

Exceptional Staff! Love it there. This was my secind time to stay here. Will definitely go back!

By on May 31, 2017

3

nice design, on the beach.

Couples

nice resort food was satisfactory, probably better at busy times. The AC was not sufficent in the room and Non existant in the lobby.

By , from Colorado on May 28, 2017

4

nice hotel with private beach

Everyone

Great views, wonderful staff. Food could be better

By on May 21, 2017