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Recent guest reviews

The staff is so nice and friendly. Lots of things to do, good food and excellent drinks.

It’s a great place to stay the people are great and kind , the resort is very clean

We have been charged with $ 7.00 a pro day for extra resorts needs. The bathroom was dirty with a broken shower and toilet. It took thee days to get in fixed. Our room hasn't been clean for two days until we went to the front desk and complained. The restaurant service was terrible. We have to catch waiters to serve us for 10-15 minutes. And I even not mention the extra tips we were paying. Do not go there and spend your money on a very frustrating time.

The rooms especially the bathrooms needed Some attention there was mold in the shower door tracking had to request an upgrade to a higher floor to get the remodeled rooms and additional cost which was unexpected. The staff was wonderful they were very helpful as the week went on We became more Comfortable. The food was hit and miss breakfast was always good dinners we chose to eat elsewhere overall a good stay but probably would not return to this resort

I would like to see a mini fridge with liquor soda and 2 bottles of water supplied each day

Staff excellent very friendly food great service excellent very clean beach great snorkeling great was a great 14 days I will definitely go back and will recommend very highly

I liked that the property was right on the beach and had things you could do on property. I didn’t like that the food was the same every day on buffet.

Very nice resort friendly staff Good food .i will recommended to other friends

I really want to sue the hotel for mistreatment, lies, discrimination, very bad food, amenities, cleaning. You should get it off your site. A totally unpleasant experience and, if IS possible, I want to return me the money that I´ve paid. Thanks

Terrible food, food was constantly cold and bland, I got very sick from the food as well.

Staff is always awesome! Would like a fridge with just water and soda in rooms.

My lights went off twice and I am switching rooms due to bugs.

I love the location. Close to airport, clean beach, an easy to snorkel right there. The staff was very nice. The lack of AC in lobby was uncomfortable. The food was ok

The room was horrible !!! The food I wouldn’t feed to my dog I have lost all confidence in the review process. For this resort to get 4 and 5 stars on all the review sites is just wrong. To top it off it has an overall rating of 3.7 shows that the property is plugging away with fake reviews. I can honestly say I have stayed in motel 6’s that have better bedding. Beyond disappointed!!!

Air conditioning didn’t work very well in most of the rooms.

I like that this property is on the ocean, and you can see the ocean from your room. I also like that it has a beach, and not just a rocky drop-off. I really like that it has affordability at times so that I can go. Everyone is very nice and they really try to serve you and make your stay pleasurable. We had a wonderful time there. I have stayed there many times and will return if possible! Donna Prince

I have been visiting Cozumel every few years for the diving since 1988 and have stayed in a number of facilities. This was our first stay at El Cozumeleno and it exceeded our expectations. The staff were friendly and attentive. The facility was in good repair. The restaurant menus were appropriate for an all inclusive facility. My only negative comment is that there was no information notebook in the rooms. A small but potentially important piece for someone not familiar with Cozumel.

Hotel room is clean, bed is comfortable, nice beach and snorkeling. Friendly staffs. Internet is spotty at times, and can’t get any signals in my room. Foods are just okay, but overall experience is nice. Don’t mind going back again.

Playa Santa Pilar Km 4.5 Cozumel QROO

Hotel highlights

  • Walking distance to Cozumel Country Club and Golf Course
  • Free full breakfast
  • Free WiFi in public areas
  • Onsite dining

Located in Zona Hotelera Norte, El Cozumeleno Beach Resort All Inclusive is adjacent to Playa San Juan and within a 10-minute stroll of Cozumel Country Club and Golf Course. This 251-room, 3.5-star property welcomes business and leisure travelers with 5 outdoor pools, a full-service spa, and 2 restaurants.


Dining

Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 11:00 AM. Enjoy the ocean views at El Cocal Restaurant, one of 2 onsite restaurants. Get a pick-me-up at the coffee shop/café.


Rooms

El Cozumeleno Beach Resort All Inclusive's 251 individually decorated rooms provide furnished balconies or patios, free local calls, and safes. Guests can expect to find 32-inch flat-screen TVs with cable channels. Tempur-Pedic beds grant a restful night's sleep, and bathrooms offer rainfall showers and hair dryers. Rooms also include desks.


Property features

Guests of El Cozumeleno Beach Resort All Inclusive have access to a full-service spa, 5 outdoor pools, and an indoor pool. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a fitness center, and 2 spa tubs.

Room options

Ocean View with Private Balcony

2 Double Beds | 1 King Bed | Sleeps 4

Garden View Expedia Rate

2 Double Beds | 1 King Bed | Sleeps 4

Garden View Special Deal!

1 King Bed and 1 Double Sofa Bed | 1 King Bed | Sleeps 4

Deluxe Room with Balcony Ocean View

1 King Bed | Sleeps 4

Guest reviews for El Cozumeleno Beach Resort All Inclusive

Everyone (63) Couples (16) Family (25) Other (2) Friends (1)
5
Family Family

The staff is so nice and friendly. Lots of things to do, good food and excellent drinks.

By on Mar 25, 2020

5
Family with small children

It’s a great place to stay the people are great and kind , the resort is very clean

By , from McAllen Texas on Mar 24, 2020

2
Family

We have been charged with $ 7.00 a pro day for extra resorts needs. The bathroom was dirty with a broken shower and toilet. It took thee days to get in fixed. Our room hasn't been clean for two days until we went to the front desk and complained. The restaurant service was terrible. We have to catch waiters to serve us for 10-15 minutes. And I even not mention the extra tips we were paying. Do not go there and spend your money on a very frustrating time.

By on Mar 17, 2020

3
Family Partner Couples

The rooms especially the bathrooms needed Some attention there was mold in the shower door tracking had to request an upgrade to a higher floor to get the remodeled rooms and additional cost which was unexpected. The staff was wonderful they were very helpful as the week went on We became more Comfortable. The food was hit and miss breakfast was always good dinners we chose to eat elsewhere overall a good stay but probably would not return to this resort

By on Mar 15, 2020

Review comment responded on Mar 17, 2020

We offer our most sincere apologies for not exceeding your expectations, since one of our main objectives is the satisfaction of our guests with the food quality and facilities.

5
Partner Couples

I would like to see a mini fridge with liquor soda and 2 bottles of water supplied each day

By on Mar 9, 2020

5
Everyone

Staff excellent very friendly food great service excellent very clean beach great snorkeling great was a great 14 days I will definitely go back and will recommend very highly

By on Feb 25, 2020

Review comment responded on Feb 29, 2020

Thank you for your feedback It is such a pleasure to know that our facilities and service were exceeding your expectation. We're looking forward to welcoming you back in the near future.

5
Everyone

By on Feb 23, 2020

Review comment responded on Feb 29, 2020

Thank you for the punctuation!

4
Partner Couples

I liked that the property was right on the beach and had things you could do on property. I didn’t like that the food was the same every day on buffet.

By on Jan 29, 2020

Review comment responded on Jan 29, 2020

Thank you for your review!

5
Family

Very nice resort friendly staff Good food .i will recommended to other friends

By on Jan 16, 2020

Review comment responded on Jan 17, 2020

Thank so much for your comments, we look forward to welcome you again and welcome your friends for the first time.

1
Family

I really want to sue the hotel for mistreatment, lies, discrimination, very bad food, amenities, cleaning. You should get it off your site. A totally unpleasant experience and, if IS possible, I want to return me the money that I´ve paid. Thanks

By on Jan 7, 2020

Review comment responded on Jan 17, 2020

We are very sorry to read your review that is not common in our resort.

El Cozumeleno Beach Resort All Inclusive

Playa Santa Pilar Km 4.5, Cozumel, QROO 77600
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