Garden View
from $144
El Cozumeleno Beach Resort All Inclusive
3.5 out of 5.0
3.7
out of 5
Average Guest Review
See all 464 reviews
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Recent guest reviews
Excellent beach view. Water was cool and gorgeous. Room was very clean but bed was uncomfortable by day 3. Staff was friendly. Awesome beach and within 10 min to downtown and ferry. Overall great experience and would recommend!!
Started bad, ended good. Our first 24 hours unfortunately was rough...we were "upgraded" to a room that resembled a dungeon (room 412). Water stains on the ceiling, a missing board, rust and various stains on the lampshade, a bathroom that was scary (dark and tiled and strange). After one night there, we paid to be actually upgraded to the newer side of the resort and had an awesome time. Drinks are STRONG! Food at the restaurant with reservations was pretty solid. Service was excellent...the staff was incredibly friendly. Also can't beat the snorkeling right off the beach! Never have I been able to step into the water and be surrounded by fish. All in all, definitely recommend with a small warning...stay on the newer side. For the money, pretty great.
Great hotel and wonderful staff. Right on the beach with great snorkeling right in front of the hotel. Rooms were nice but comfort of bed was only fair. Loved the evening meals at the "special restaurant" where you had to have reservations. Loved the daily activities including snorkeling tour, Bingo, Spanish lessons, pool, ping pong, miniature golf, kayaking, and other games. Would stay here again.
Second time staying here. The food has greatly improved. The staff as always were excellent. The only thing i had a problem with is the people around us were not tipping these great workers. Please tip when you go. It's worth it. They are appreciative. Everything was very clean. Snorkeling fabulous. Cannot wait to stay here again.
Exceptional Staff! Love it there. This was my secind time to stay here. Will definitely go back!
nice resort food was satisfactory, probably better at busy times. The AC was not sufficent in the room and Non existant in the lobby.
Great views, wonderful staff. Food could be better
Enjoyed the stay, great staff, food was good, pools and hot tub were great and beach view and gulf view was awesome, only thing birds were annoying when you were eating. Will stay again.....
This is a great hotel!! This was my second time and I would definitely come back!! The staff is wonderful and very friendly!! There is great snorkeling right in front of the hotel. Very recommended!!!
This is an older hotel, but very well maintained, friendly staff, great food, a view of the ocean on one side and a view of the golf course on the other. We have been to the hotel four times, and are planning to go back same time next year. We typically go for fourteen days, and enjoy every day. The evening entertainment is good and being all inclusive makes this hotel a great bargain. Thank you hotel Cozumeleno for another wonderful stay.
My family had a great time. The food was ok, the pools and beach areas are beautiful.
We had a wonderful time, and will definitely return to the island !
We had a great time on our trip, but it was away from the hotel where we had to find it. This was our sixth stay in Cozumel and our first at El Cozumeleno. We are not picky by any means...but we felt we were a huge burden to the staff all week long. Jose, Santiago & Angel (An-hel) were amazing servers! Fernando and his activities people were awful!! We couldn't believe how they could be so rude and disgusted with guests, especially with the "stressful" job they have. Fernando lied to us about the "yellow boats willl kill you" if you snorkel out too far and taking the kayaks out too far in the ocean. The only place you can kayak is in an area that's about 3 times an Olympic swimming pool. Fernando said it was because they "had a decease out there" I asked another worker about it and they said no, he likes to scare people that way. We stayed at the hotel for a couple days where the American & Mexican rap music played all day and into the night around the pool and eating areas until we had to get away to town and around the island. We had WAY more fun doing that! The food was amazing downtown and on other parts of the island. I could write a lot more, but don't want to get my blood pressure up too high. We'll never stay again and I hope the management does something to make El Cozumeleno a happier vacationing place for future guests.
March 2017 visit with group of 8....The food was very good and the Snorkeling in front of hotel is great! The staff could have been more accommodating. Months ago we asked for rooms together but they could not accommodate this. We had to beg for bottles of water. Towels had to be turned in every single day by 7:00 or charged $25. Many days we had to go looking for the activities. Waiters in the buffet and the dining were very good as well as the waiters on the beach! (Russell) Bartenders at the snack bar were not friendly at all. Many times we felt like we were bothering them... .
Waiters were very friendly, especially Russell. Bar tenders not as much .... Food was very good. We liked the option of ordering off menu for variety.
Never have we been disappointed with our stay. I just wish they had more beach area.
Hotel was great. Staff went out their way to make sure you had a good time. Don't purchase transportation from Orbitz. Return ride not supplied.
Enjoyed it, it was fun! Staff was great! Lots to do!!
Hotel has a very nice beach and excellent ocean view from your room. Beach does not have enough beach chairs for all their guests. Beds and pillows were very hard and uncomfortable. overall good value for my money spent.
The view was awesome. The beds were very uncomfortable. The bedspreads were dirty, one had blood on it. The air conditioner was extremely noisy, but it worked well. We were given 1 bottle of water to share between 2 people for a 24 hour period. The staff were friendly, but had trouble understanding us. We couldn't get our questions answered. One lamp was missing a lampshade.
Guest reviews for El Cozumeleno Beach Resort All Inclusive
great beautiful location!
Everyone
Excellent beach view. Water was cool and gorgeous. Room was very clean but bed was uncomfortable by day 3. Staff was friendly. Awesome beach and within 10 min to downtown and ferry. Overall great experience and would recommend!!
pleasant surprise
Everyone
Started bad, ended good. Our first 24 hours unfortunately was rough...we were "upgraded" to a room that resembled a dungeon (room 412). Water stains on the ceiling, a missing board, rust and various stains on the lampshade, a bathroom that was scary (dark and tiled and strange). After one night there, we paid to be actually upgraded to the newer side of the resort and had an awesome time. Drinks are STRONG! Food at the restaurant with reservations was pretty solid. Service was excellent...the staff was incredibly friendly. Also can't beat the snorkeling right off the beach! Never have I been able to step into the water and be surrounded by fish. All in all, definitely recommend with a small warning...stay on the newer side. For the money, pretty great.
great snorkeling
Everyone
Great hotel and wonderful staff. Right on the beach with great snorkeling right in front of the hotel. Rooms were nice but comfort of bed was only fair. Loved the evening meals at the "special restaurant" where you had to have reservations. Loved the daily activities including snorkeling tour, Bingo, Spanish lessons, pool, ping pong, miniature golf, kayaking, and other games. Would stay here again.
love this place.
Everyone
Second time staying here. The food has greatly improved. The staff as always were excellent. The only thing i had a problem with is the people around us were not tipping these great workers. Please tip when you go. It's worth it. They are appreciative. Everything was very clean. Snorkeling fabulous. Cannot wait to stay here again.
Everyone
Exceptional Staff! Love it there. This was my secind time to stay here. Will definitely go back!
nice design, on the beach.
Couples
nice resort food was satisfactory, probably better at busy times. The AC was not sufficent in the room and Non existant in the lobby.
nice hotel with private beach
Everyone
Great views, wonderful staff. Food could be better
Everyone
Enjoyed the stay, great staff, food was good, pools and hot tub were great and beach view and gulf view was awesome, only thing birds were annoying when you were eating. Will stay again.....
great hotel right on the beach
Everyone
This is a great hotel!! This was my second time and I would definitely come back!! The staff is wonderful and very friendly!! There is great snorkeling right in front of the hotel. Very recommended!!!
very comfortable, and right on the beach
Everyone
This is an older hotel, but very well maintained, friendly staff, great food, a view of the ocean on one side and a view of the golf course on the other. We have been to the hotel four times, and are planning to go back same time next year. We typically go for fourteen days, and enjoy every day. The evening entertainment is good and being all inclusive makes this hotel a great bargain. Thank you hotel Cozumeleno for another wonderful stay.
Dear Ms. Ellie, We appreciate your comments and feedback, have taken the right steps issues encounter on first room