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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

Choose dates to view prices

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
2 outdoor pools, pool umbrellas, sun loungers
55-inch plasma TV with cable channels, TV, DVD player
10 restaurants, Mexican cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪16 min walk‬
  • Place, Chac Mool Beach
    ‪18 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪32 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite King

  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1352 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront Swim up

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Accessible

  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Accessible

  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Family Junior Suite, King Bunk and Trundle Bed

7.6 out of 10
Good
(12 reviews)
  • Resort view
  • 388 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Large Twin Trundle Bed and 1 Large Twin Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double Beachfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King Beachfront

  • Ocean view
  • 427 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King | Premium bedding, free minibar, in-room safe, blackout drapes

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 640 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front Double

9.0 out of 10
Wonderful
(6 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(20 reviews)
  • Ocean view
  • 391 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View Double

8.0 out of 10
Very good
(24 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Double

8.2 out of 10
Very good
(53 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite King

8.8 out of 10
Excellent
(72 reviews)
  • Garden view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout drapes

Standard Double Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Resort view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout drapes

Junior Suite Ocean View King

8.6 out of 10
Excellent
(38 reviews)
  • Ocean view
  • 388 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout drapes

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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8.8 out of 10, Excellent, 1,010 reviews
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About the neighborhood

Cancun

Located in Zona Hotelera, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is adjacent to West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and within a mile (2 km) of other popular sights like La Isla Shopping Mall. This 458-room, 4-star property has 2 outdoor pools along with a full-service spa and a free water park.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 16 min walk - 0.9 miles
  • Chac Mool Beach - 18 min walk - 1.0 mile
  • Cancun Interactive Aquarium - 19 min walk - 1.1 miles
  • Forum Beach - 4 min drive - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪El Mirador - ‬8 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt features a full-service spa, 2 outdoor pools, and a free water park. Free valet and self parking are available, and there's also an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this all-inclusive property include a nightclub, a children's pool, and a gym.
Guests can expect free WiFi and 55-inch plasma TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other amenities include free minibar items, coffee makers, and ceiling fans.
2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve cribs/infant beds.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Frequently asked questions

Can I book all-inclusive rates at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is an all-inclusive resort and rates come with all meals. Activities include soccer and live performances.

How much does it cost to stay at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt on May 3, 2026 start from $297, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers free cancellation on some room rates. For specific requirements, take a look at the cancellation policy on Orbitz.

What can I see around Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

This property is situated in Zona Hotelera within a short 18-minute walk of La Isla Shopping Mall and also 1 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Is there a spa at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

Aura Spa is the property's spa and services include deep-tissue massages, sports massages, reflexology, and hydrotherapy.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a casino at the property?

No, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt doesn't have a casino.

Will I find an indoor pool at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools.

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a restaurant that serves breakfast?

No, Sunscape Cancun All-Inclusive Resort & Spa by Hyatt doesn't have a restaurant that serves breakfast.

Will Sunscape Cancun All-Inclusive Resort & Spa by Hyatt allow pets to stay for free?

No, pets aren't allowed at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Where is the closest airport to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt?

The closest major airport to Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is Cancun Intl. Airport (CUN), which is 13.5 mi away (23 minutes by car).

Does Sunscape Cancun All-Inclusive Resort & Spa by Hyatt have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Sunscape Cancun All-Inclusive Resort & Spa by Hyatt.

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4155 out of 6565 reviews
Rating 8 - Good. 1483 out of 6565 reviews
Rating 6 - Okay. 551 out of 6565 reviews
Rating 4 - Poor. 173 out of 6565 reviews
Rating 2 - Terrible. 203 out of 6565 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay there. Very clean. Staff are amazing!
Stayed 5 nights in Mar 2026

10/10 Excellent

Jenna

Stayed 6 nights in Mar 2026

10/10 Excellent

Javen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AMAZING
Stayed 5 nights in Mar 2026

10/10 Excellent

Ally

Stayed 4 nights in Mar 2026

10/10 Excellent

Ruby

Liked: Cleanliness, amenities, property conditions & facilities
We were at Sunscape Cancun all inclusive resort for 7 days. We were 8 people with 2 babies. All of us had a great time. It’s clean, amazing staff, tons of vegetarian food options, all restaurants are amazing. Hotel layout was really convenient. Swimming pool, lobby, room, restaurant were located convenient next to each other. We been to this resort 2 times before when this was a different name. Book this resort and you will have a wonderful time!!!! Thank you!!!!!
Stayed 6 nights in Feb 2026

10/10 Excellent

darby J

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food far exceeded our expectations. The resort was clean and the staff friendly and responsive. Activities were also fun. Very family friendly so if kids bother you this might not be for you because the hallways could be noisy at times. We had a great experience at Sunscape and we plan to return.
Stayed 6 nights in Jan 2026

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly and welcoming
Stayed 6 nights in Jan 2026

10/10 Excellent

Kelly, Grand Haven

Stayed 5 nights in Jan 2026

8/10 Good

Bradley, Loveland

Traveled with group, Traveled with family
Liked: Cleanliness
Clean rooms, great beach, wonderful staff.
Stayed 4 nights in Jan 2026

10/10 Excellent

DOMINIKA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Jan 2026

10/10 Excellent

Samra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a great resort to stay at. From the staff to the accommodations everything was amazing. The food was 10/10. Beach was very clean. We enjoyed every bit of our stay.
Stayed 4 nights in Jan 2026

10/10 Excellent

Karthikeyan

Liked: Cleanliness, amenities, property conditions & facilities
Staffs are so kind. Food and services were top notch
Stayed 5 nights in Jan 2026

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Our room was great and the staff was very friendly been there before but under a different name and will be back soon
Stayed 7 nights in Jan 2026

10/10 Excellent

Jamie S

Stayed 7 nights in Jan 2026

10/10 Excellent

eunyoung

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 3 nights in Jan 2026

4/10 Poor

Paul

Traveled with partner
Liked: Cleanliness
This place was billed as “all-inclusive” but they never had anything available. Restaurants and bars were always closed and we were directed to get premade sandwiches from the coffee shop. When restaurants were open, they were out of a lot of things and basically pointed us to a few menu items that they did have. T the rooms weee a little dated and our ocean view was obstructed. Would not recommend.
Stayed 5 nights in Dec 2025

10/10 Excellent

Paula L

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very clean, has a few dining options, the staff was very friendly and helpful. It did rain one day, but that didn’t stop us from having fun. The only thing I didn’t care for was the “Silent Party”.
Stayed 5 nights in Jan 2026

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MEDALIA JAIME WAS WONDERFUL!
Stayed 6 nights in Jan 2026

6/10 Okay

Candice

Stayed 4 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Customer service was excellent! Carlos … the bar tender made the best margaritas
Stayed 5 nights in Jan 2026

10/10 Excellent

Jordana Couto

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The entire place was always clean and pleasant. The staff was so polite and friendly, the food and the drinks were amazing!
Stayed 4 nights in Jan 2026

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice stay here!
Stayed 2 nights in Jan 2026

10/10 Excellent

Salvador

Stayed 5 nights in Jan 2026

10/10 Excellent

Nabizathul Amtha Jahabar

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was really good and very helpful
Stayed 5 nights in Jan 2026

10/10 Excellent

Jasmin

Stayed 5 nights in Dec 2025

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