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Recent guest reviews

The servers were AMAZING...everything else was horrible. Was there for 5 days and was able to eat in a restaurant 1 time..we tried to make reservations with several people and when we would arrive for dinner they would tell us we were not on the guest list..It was horrible, front desk workers, Daniella & Wyn were NO HELP AT ALL. Will never go there again...Sticking with Royal Sands where the service is great

I lost one hour and half listen for a lady of the “concierge” trying to sell me the membership, she said our room wasn’t ready and it’s no true! She keep us with lies and more lies!! I was there for a vacation not for listen that lady! And the next morning she wake me up because sha called early morning to check if I am interested in the membership!

We loved everything about it! Everyone was extremely friendly! And it was very clean

It was a great trip. Staff was super nice. The food Was good and drinks too.

Perfect for couples, my husband and I stayed in the Reserve and it is so worth it. Our concierge Ruth was so sweet and took care of all the reservations in the restaurants, cabanas and spa. Beautiful to unwind.

Beautiful lobby, restaurants and service was excellent. Pools and beaches, cabanas- amazing!

Me gusto pero la playa no es nada de buena. Y, un pecado mortal, es servir un vino en vaso plastico.

Its a beautiful property, service was good, food selection was great although the quality could have been a bit better. Was clean and felt sanitary the entire time. Loved the greeting upon arrival too. I would recommend this resort.

Would not accommodate our needs to move to a closer pyramid. We were in pyramid 5 and kids pool and activities were in 1. They said they have a kids club only outside due to COVID but it was in a nasty hut and we couldn’t leave our kids there it was so dirty and hot no ac !!!! Every time I called room service I was put on hold forever! Made a breakfast order and they kept adding cheese and bacon when we were allergic to that! The reserve was not accommodating we had a butler but I was never able to reach him! And there was construction going on in the middle of the hotel everyday!!! I just would never go back there again!

I didn't like all the seaweed on the beach didn't get into the water because of it. Having to pay for things that we thought was all exclusive. The workers were very nice.The building was really hot and my room.

Super Good

We just got back! What a fun and enjoyable 5 days we had at the Paradisus celebrating my birthday. The sun was shining! The water was a bit rough at this time of year, and lots of seaweed from mother nature, but the white sand is still better than the Atlantic sand. Our check-in process was smooth and easy on the Reserve side. We upgraded for the extras and will do it again next time we visit. Getting our luggage was a little slow the first day and getting situated, but have a little patience and grab yourself a drink and relax. I learned to pack my swimsuit and whatever else I will need in my carryon so I will have it when needed. Juan, our Concierge, was attentive and when we needed him, just a text away. Great conversationalist, and A for a job well done...especially my birthday cake and champagne!! Made my birthday complete. Our view of the ocean was gorgeous in the morning with the sun rise!! Pedro, the mixologist, made some delicious, eye catching cocktails. Victor at the pool was so nice and surprised us with a birthday cabana...made my day!! All of the restaurants are great, but make reservations on the first day you arrive. Also, check in with the restaurants if your time is later because people no show and they may have open seats. The Ginger Sport Bar was so much fun with Sofonia, Argenis (aka Randy), Roque, and Gaby. All attentive, friendly, and knew we loved tequila!!! They do provide entertainment, and that Saturday we enjoyed the silent disco.

El servicio en este hotel es inmejorable!! el staff es super servicial!! las habitaciones no estan a la altura de este hotel, el aire no enfria , creo q deberian ponerle atencion a las habitaciones , estan en muiy mal estado, cuando uno va a descansar deberia poder haerlo en mejores condiciones!!

Lack of air conditioning in public spaces when the hotel is completely closed. The heat was brutal. Also, the air conditioner in the room was not working correctly and barely cooling.

Excellent service provided by the staff. For our room, the room just didn't get cold although the A/C is working fine according to maintenance. But the coldest our room can get is at 76 degree. We request for fan but they don't have it. They send maintenance several times but it did not help at all so I ended up staying up all night just to manually use paper fan to help my son sleep at night because he can't sleep due to the room temperature. We wasn't offered room change as well.

Great resort!

Everything was excellent!!

Excelente hotel para pasar vacaciones !! Mucha atención departe de todos los servidores!! 👍

The Premium Junior Suite room, is too small for 1 family of 4 person. This include a kitchen and we get all exclusive you do not need this kind of the room,

Boulevard Kukulkan Km 16.5 Cancun QROO

Hotel highlights

  • Free buffet breakfast
  • Free in-room WiFi
  • Free parking
  • Onsite dining

Located in Zona Hotelera, Paradisus Cancún - All Inclusive is adjacent to Ballenas Beach and within a 5-minute walk of Aquaworld. This 657-room, 4.5-star property has 4 outdoor pools along with a full-service spa and 10 restaurants.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11:00 AM. There are multiple options for onsite dining with 10 restaurants, including Malva Food Bazar, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 657 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and 50-inch LCD TVs. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free bottled water, safes, and phones are also standard.


Property features

Guests of Paradisus Cancún - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. There's free parking if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this all-inclusive property include a gym, a conference center, and a business center.

Room options

Junior Suite, Ocean View

2 Double Beds | 1 King Bed | Sleeps 4

Junior Suite, Lagoon View

1 King Bed | 2 Double Beds | Sleeps 4

The Reserve Deluxe Lagoon View Junior Suite

2 Double Beds | 1 King Bed | Sleeps 4

Luxury Junior Suite Ocean View

1 King Bed | 2 Double Beds | Sleeps 4

Guest reviews for Paradisus Cancún - All Inclusive

Everyone (73) Couples (32) Family (50)
1
Family Friends

The servers were AMAZING...everything else was horrible. Was there for 5 days and was able to eat in a restaurant 1 time..we tried to make reservations with several people and when we would arrive for dinner they would tell us we were not on the guest list..It was horrible, front desk workers, Daniella & Wyn were NO HELP AT ALL. Will never go there again...Sticking with Royal Sands where the service is great

By on Oct 19, 2021

Review comment responded on Oct 21, 2021

Dear Cary, Thank you to share with us your comments about your most recent hosting experience. We are sorry that this has been your perspective of the services that our hotel offers. I can assure you that your comments will be share with everyone involved in order to provide an appropriate follow-up. Paradisus Cancun is always in search of continuous improvement in order to offer the best accommodation experience for all our guests. We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy these improvements and thus enjoy together with us the wonders that the Mexican caribbean has to offer. Best regards Guest service center management

2
Family

I lost one hour and half listen for a lady of the “concierge” trying to sell me the membership, she said our room wasn’t ready and it’s no true! She keep us with lies and more lies!! I was there for a vacation not for listen that lady! And the next morning she wake me up because sha called early morning to check if I am interested in the membership!

By on Oct 19, 2021

Review comment responded on Oct 21, 2021

Dear Maya, Thank you for sharing your comments with us. We would like to tell you that one of the reasons our staff wants to share with you the great benefits of our memberships is with the intention to make the most of your accommodation. We are sure that if you had given us the opportunity to share this information with you, you could see why today our vacation club is one of the largest in the world. We offer you an apology if you felt that our team was insistent, of course we will verify this with the personnel involved and we will implement the necessary improvements to continue offering the best options and the best services. Kind regards Guest service center management

5
Everyone

We loved everything about it! Everyone was extremely friendly! And it was very clean

By on Oct 18, 2021

Review comment responded on Oct 21, 2021

Dear Becky Christie Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Best regards Guest service center management

4
Partner Couples

It was a great trip. Staff was super nice. The food Was good and drinks too.

By on Oct 13, 2021

Review comment responded on Oct 13, 2021

Dear Carolina, Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Best regards Guest service center management

5
Partner Couples

Perfect for couples, my husband and I stayed in the Reserve and it is so worth it. Our concierge Ruth was so sweet and took care of all the reservations in the restaurants, cabanas and spa. Beautiful to unwind.

By on Sep 27, 2021

Review comment responded on Sep 27, 2021

Dear Lorraine Cintron, Thanks for your opinion. Our team thanks you and invites you to visit us again so that you can live once again the experiences that only Paradisus can offer. Best regards Guest service center management

3
Family

Beautiful lobby, restaurants and service was excellent. Pools and beaches, cabanas- amazing!

By on Sep 20, 2021

Review comment responded on Sep 20, 2021

Dear Juliya, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating of our services. On behalf of Paradisus, we hope we can have the opportunity to change your perception and improve this recent experience during your next trip to our destination. Best regards, Guest service center management

4
Family

Me gusto pero la playa no es nada de buena. Y, un pecado mortal, es servir un vino en vaso plastico.

By on Sep 18, 2021

Review comment responded on Sep 19, 2021

Estimada Marcela, Gracias por sus comentarios. Nos apena que no todos los servicios que ofrecemos hayan estado a la altura de sus expectativas. Nos hubiera gustado que compartiera con nosotros los detalles de su alojamiento para poder verificarlos a profundidad. Realmente llamó nuestra atención que nuestra playa no le resultara acogedora, sobre todo porque es uno de los atributos que más se destacan entre las opiniones de cientos de viajeros al rededor del mundo. Por otro lado nos gustaría comentarle que en algunas áreas, como por ejemplo, en el área de la piscina todas las bebidas son servidas en contenedores de plástico con el fin de ofrecer la mayor seguridad a nuestros huéspedes. Tener vasos y copas de vidrio puede resultar en algún accidente en una zona donde normalmente se transita descalzo, por lo que las copas y vasos en esta zona se ofrecen en este material. De esta forma podemos garantizar que ningún huésped se lastime en caso de que alguno de dichos contenedores se caiga al piso. Le agradecemos por habernos elegido como su hotel anfitrión y esperamos que en el futuro nos dé la oportunidad de volver a tenerla con nosotros. Saludos cordiales Guest service center management

5
Partner Couples

Its a beautiful property, service was good, food selection was great although the quality could have been a bit better. Was clean and felt sanitary the entire time. Loved the greeting upon arrival too. I would recommend this resort.

By on Sep 12, 2021

Review comment responded on Sep 13, 2021

Dear Pascale, Thank you very much for trusting in Paradisus to enjoy your holidays and thank you for writing to us about it in your review. I hope that we will have the pleasure of welcoming again. Best regards Guest service center management

1
Family with small children

Would not accommodate our needs to move to a closer pyramid. We were in pyramid 5 and kids pool and activities were in 1. They said they have a kids club only outside due to COVID but it was in a nasty hut and we couldn’t leave our kids there it was so dirty and hot no ac !!!! Every time I called room service I was put on hold forever! Made a breakfast order and they kept adding cheese and bacon when we were allergic to that! The reserve was not accommodating we had a butler but I was never able to reach him! And there was construction going on in the middle of the hotel everyday!!! I just would never go back there again!

By on Aug 23, 2021

Review comment responded on Aug 24, 2021

Dear Hassan, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services, I can assure that these comments will be share with our team for an appropriate follow-up. On the other hand, we greatly appreciate your thank the efforts of our collaborators, for us there is no greater reward than create unique and unforgettable experiences. Saludos cordiales Guest service center management

3
Partner Couples

I didn't like all the seaweed on the beach didn't get into the water because of it. Having to pay for things that we thought was all exclusive. The workers were very nice.The building was really hot and my room.

By on Jul 31, 2021

Review comment responded on Aug 2, 2021

Dear guest, Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. It is important to mention that the arrival of sargassum to our beach depends on the conditions of nature, however our hotel makes a great effort to clean the beach area, leaving it in the best possible condition. I can assure that these comments will be share with our team for an appropriate follow-up. Best regards

Paradisus Cancún - All Inclusive

Boulevard Kukulkan Km 16.5, Cancun, QROO 77500
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