Staff is great
Nice big resort rooms are outdated but they are ok not teribile. Overall experience was good nice clean big pool area. Nice big buffet for breakfast with lots of variety of tasty food also amazing nespresso coffe bar that makes amazing coffe. Lots of pool food burger van and pizza station and taco stands around the pool for quick tasty bites. The negative is when it comes to dinner they don’t do reservations so it’s first come first serve so every night we had to wait to get seated we had lilttle kids and they couldn’t accommodate a early dinner unless you ready for dinner at 6pm first and sit down. The culinary side of the restaurants where very delicious once you got seated most nights at around 8pm and most restaurants service was decent we did have 1 night where the waiter after bringing food never came back to check if we want more drinks or needed anything found it very rude. But overall experience I would say was good.
It was difficult to walk on the beach
My not cleaned and I did not expect this. I am surprised to see that cleaners skip the room cleaning.
Staffing unprofessional Cleanness is a big issue
The resort was nice, restaurants were ok, hallways were very hot
Poor room service(order food to room) not friendly with customer. Also food is so bad, not much choice in the morning and lunch
Room issue and we were given another room to accommodate us. I am a vegetarian and i was able to have a variety of foods
I don’t like the reservation system for the dining restaurants located in the hotel. Communication about reservation system was not clear on day of arrival.
Wow. Paradisus Cancun was amazing. The entire staff was very friendly and helpful. (Most of the staff spoke both Spanish and English). The property was always clean and smelled nice. The food was also very delicious. There were a lot of menu choices and it was different every day. We will definitely visit another paradisus property.
This was our 4th time staying in this Hotel because our past experiences were so above the scale that we all agreed to continue to book the same hotel every time we were going to be staying in Cancun. We loved that everyone was so friendly and attentive as soon as you would get off your transportation, they would hand you your favorite drink, the lobby was nice and cold and everyone greeted you with a smile and some even by your name. The hospitality & friendliness was what we loved about this Hotel. However this time was completely different, we arrived at our hotel and as soon as we got off the transportation we were just sent to the lobby which was hotter than outside! There was no AC in the lobby, the staff at the front desk looked frustrated (not the usual “welcome” with a smile). The staff were all in there own world, I upgraded my room and told them we were celebrating our anniversary & Mother’s Day and they didn’t do anything special. ( they use to do special things for special occasions). The beach had a lot of seaweeds so it took away from the beautiful beach. The little store there it’s a rip off, $50 for sunscreen!! The food is great all restaurants are delicious, but we personally loved how friendly and humble the servers & service was at Blue Agave. The servers there were very attentive, knowledgeable about tequilas and suggested what we should drink. Our favorite servers out of all restaurants. Filberto was our server.
It was a great first experience, if you need some one to help you with everything ask for Soni she es the best
Cockroaches infestation beware!! Nightmare experience! Booked this hotel for my family for 1 night because our flight was canceled. Check in took more than 1 hour in a line. We were given an extremely old room in building 1. Room number 1401 AC was blowing in the face non stop, so it was impossible to sleep. At 3am I went to the barroom and turn on the light. 1 cockroach was sitting on the ceiling, another one was on the floor. I stepped back, and could not believe my eyes. One more was running near the trashcan. I went back to the bedroom, turn on the light, yelled at my husband that we need to pack bags - cockroaches in the barroom. I put my clothes on and noticing another cockroach crawling up the curtains. I scream and move a suitcase - 2 more roaches running, they were sitting under the suitcase, one more under baby stroller. I screamed on the top of my lungs… I videotaped what I could and was out of the room in 10 seconds. They gave us another room with sea view. Who needs sea view when your luggage could be infested with roaches? We spent 3 hours checking our luggage and backpacks, washing and throwing away things roaches could crawl on. It was the worst night ever! I was mentally and physically exhausted. We left in 4 hours to catch up with a new flight. My family should be compensated for the real horror night we went through and for our belongings we had to throw away.
All Inclusive!
Great atmosphere and service
Located in Zona Hotelera within a mile (2 km) of Museo Maya Trailhead, Paradisus Cancún – All Inclusive is within 2 miles (3 km) of other popular sights such as Luxury Avenue Shopping Mall. This 658-room, 4.5-star property welcomes business and leisure travelers with 4 outdoor pools, a golf course, and a full-service spa.
Relish the international cuisine at Malva Food Bazar, one of 9 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect free WiFi and 50-inch LED TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Free minibar items, safes, and phones are also available.
Paradisus Cancún – All Inclusive features a golf course, a full-service spa, and 4 outdoor pools. You can take advantage of free parking, along with an area shuttle. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Staff is great
Dear Guest,Thank you for taking the time to share your review.We're absolutely thrilled that our team's dedication shone through during your stay, providing that harmonious blend of sophisticated service and carefree luxury we're known for. Your appreciation for our room cleanliness reflects our commitment to meticulous attention to detail, ensuring an environment that is both inviting and inspiring. It's also great to hear that the overall condition of our hotel met your expectations, as we strive to offer an elegant and mindful retreat for all of our guests.We hope to welcome you back for another memorable experience.Best regardsGuest Service Center Management
Nice big resort rooms are outdated but they are ok not teribile. Overall experience was good nice clean big pool area. Nice big buffet for breakfast with lots of variety of tasty food also amazing nespresso coffe bar that makes amazing coffe. Lots of pool food burger van and pizza station and taco stands around the pool for quick tasty bites. The negative is when it comes to dinner they don’t do reservations so it’s first come first serve so every night we had to wait to get seated we had lilttle kids and they couldn’t accommodate a early dinner unless you ready for dinner at 6pm first and sit down. The culinary side of the restaurants where very delicious once you got seated most nights at around 8pm and most restaurants service was decent we did have 1 night where the waiter after bringing food never came back to check if we want more drinks or needed anything found it very rude. But overall experience I would say was good.
Dear Guest,Thank you for taking the time to share your review.We're thrilled that the vast selection at our breakfast buffet and the exceptional Nespresso coffee bar contributed to a positive start to your day. Our serene and inviting pools, nestled amidst tropical beauty, are designed to provide a carefree and harmonious environment, so it's wonderful to hear that you found them to your liking. The diverse and tasty options available at our poolside food stations are part of the vibrant and mindful approach we take towards culinary delights. We regret to hear that the dinner seating experience did not meet your expectations and appreciate your feedback on the matter. Our goal is to always provide a relaxed and sophisticated dining atmosphere, and we're saddened that we fell short during your visit. The lapse in service you mentioned is certainly not reflective of our usual standards, and we are mindful of how important attentive service is to an elegant dining experience.We look forward to welcoming you back. Best regards,Guest Service Center Management
It was difficult to walk on the beach
Dear Guest,Thank you for taking the time to give your opinion about your stay.We're truly delighted that you appreciated the pristine condition of our hotel and the top-notch service provided by our team. Our commitment to luxury and sophistication shines through in every aspect of our guest experience, and your recognition of our efforts is sincerely appreciated. We're thrilled that the amenities in your room contributed to a comfortable and elegant stay. However, we're sorry to hear that the beach did not meet your expectations. Our hotel is harmoniously integrated with the natural environment, and we strive to maintain a mindful and inviting beach experience for all our guests. Rest assured, we constantly seek ways to ensure that our beach remains as inviting and carefree as possible for everyone's enjoyment.We hope to welcome you back again soon. All the best,Guest Service Center Management
Dear Nicholas,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
My not cleaned and I did not expect this. I am surprised to see that cleaners skip the room cleaning.
Dear Indira,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
Dear Srikanth,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards.
Dear James,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management
Staffing unprofessional Cleanness is a big issue
Dear Alqaysi Ali,Thank you for choosing us as your host hotel, however we regret have received a negative rating regarding your perspective of the services our hotel offers.Without a doubt, we would have liked you to share with us the details of why you had this perspective because in the records of your accommodation we could not find any indication of problems with the service that was provided to you during the 4 nights that you stayed with us.Paradisus Cancun is always making improvement in order to offer the best accommodation experience for all our guests.We hope that in the future you will give us the opportunity to be your host hotel again so that you can enjoy with us the wonders that the Mexican caribbean has to offer.Guest service center management
The resort was nice, restaurants were ok, hallways were very hot
Dear Guest,Thank you for taking the time to share your review.We are glad to hear that you found our resort nice and appreciated the variety of restaurants we offer. Our aim is to provide a diverse range of dining options to cater to all tastes. We apologize if the temperature in the hallways was not to your comfort. We strive to maintain a comfortable environment for our guests and will take your feedback into consideration for future improvements.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,Guest service center management
Dear Juliana,Thank you for sharing your most recent experience with us at our hotel. We regret not having reached the highest rating in our services. We would have liked that you share with us, which were the reasons and so help us to improve to continue offering the great wonders that only our hotel has.We hope that in the future you will have the opportunity to return and allow us to be your hotel once again.Best regardsGuest service center management