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Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

5.0 star property

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Photo gallery for Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

Exterior
Property video
Terrace/patio
Preferred Club Premium Ocean Front Terrace King | View from room
Preferred Club Governor Suite Ocean Front Plunge Pool | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
  • Spa
  • Pet friendly

Explore the area

View in a map
Ave Kukulcan Km 19.5 Hotel Zone, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪5 min walk‬
  • Place, El Rey Ruins
    ‪10 min walk‬
  • Place, Delfines Beach
    ‪11 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪19 min drive‬

Room options

View all photos for Tropical View Balcony Double

Tropical View Balcony Double | Premium bedding, pillowtop beds, minibar, in-room safe

Tropical View Balcony Double

  • Garden view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Tropical View Balcony King

Tropical View Balcony King | View from room

Tropical View Balcony King

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View Balcony Double

Deluxe Ocean View Balcony Double | View from room

Deluxe Ocean View Balcony Double

  • Sea view
  • 415 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | View from room

Deluxe Ocean View King

  • Ocean view
  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon View Balcony Double

Deluxe Lagoon View Balcony Double | View from room

Deluxe Lagoon View Balcony Double

  • Lake view
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Lagoon View Balcony King

Deluxe Lagoon View Balcony King | View from room

Deluxe Lagoon View Balcony King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Lagoon View King

Deluxe Lagoon View King | View from room

Deluxe Lagoon View King

  • Lake view
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Governor Suite Ocean Front Plunge Pool

Preferred Club Governor Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Governor Suite Ocean Front Plunge Pool

  • Ocean view
  • 1776 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Plunge Pool Terrace King

View from room

Preferred Club Ocean Front Plunge Pool Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Junior Suite Swim Out King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean Front Terrace King

Preferred Club Ocean Front Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Ocean Front Terrace King

  • Ocean view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Ocean Front Plunge Pool Terrace King

Preferred Club Premium Ocean Front Plunge Pool Terrace King | View from room

Preferred Club Premium Ocean Front Plunge Pool Terrace King

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 947 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse Suite

Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse Suite

  • Ocean view
  • 4704 sq ft
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Double

Terrace/patio

Preferred Club Junior Suite Ocean Front Double

  • Ocean view
  • 667 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | View from room

Preferred Club Junior Suite Ocean Front King

  • Ocean view
  • 686 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front Plunge Pool

Preferred Club Master Suite Ocean Front Plunge Pool | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Master Suite Ocean Front Plunge Pool

  • Ocean view
  • 1066 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Lagoon View Plunge Pool Terrace King

Preferred Club Lagoon View Plunge Pool Terrace King | Premium bedding, pillowtop beds, minibar, in-room safe

Preferred Club Lagoon View Plunge Pool Terrace King

  • Lake view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Ocean Front Terrace King

Preferred Club Premium Ocean Front Terrace King | View from room

Preferred Club Premium Ocean Front Terrace King

  • Ocean view
  • 872 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

View from room

Presidential Suite

  • Ocean view
  • 3337 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Two Bedroom

Presidential Suite Two Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Presidential Suite Two Bedroom

  • Sea view
  • 3358 sq ft
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Ocean View Balcony King

Deluxe Ocean View Balcony King | View from room

Deluxe Ocean View Balcony King

  • Ocean view
  • 415 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! places you in Zona Hotelera, within a leisurely stroll of popular sights such as Delfines Beach and Iberostar Cancun Golf Course. This 487-room, 5-star property has 6 outdoor pools along with a winery and a full-service spa.

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.2 miles
  • Iberostar Cancun Golf Course - 5 min walk - 0.3 miles
  • El Rey Ruins - 10 min walk - 0.5 miles
  • El Rey Ruins Trailhead - 10 min walk - 0.5 miles
  • Delfines Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • ‪Ennea Beach Club - ‬11 min walk
  • ‪Zai - ‬3 min walk
  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬11 min walk

About this property

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! features a winery, a full-service spa, and 6 outdoor pools. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and dry cleaning/laundry. Other amenities at this adults-only property include a nightclub, a 24-hour gym, and a sauna.
Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and laptop-compatible safes are also available. Housekeeping is available on request.
Hot springs and a 24-hour health club are featured at the property. 6 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Secrets Spa has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs open between 9:00 AM and 5:00 PM.

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  • Spa
  • Pet friendly
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The price is $501
May 6 - May 7
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Blue Water Grill
  • Bordeaux
  • El Patio
  • Himitsu
  • Olio Terrace & Restaurant

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Designer stores
  • Full-service spa
  • Games
  • Hot spring
  • Hot tub
  • Nightclub
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Wine tasting room
  • Wine tours
  • Winery

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot spring
  • Hot springs open from 9:00 AM - 5:00 PM
  • Hot springs water temperature - 86 ºF
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (51 inch wide door)
  • Front entrance ramp
  • Pool access ramp on site
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 16 floors
  • 2 buildings
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated guestrooms - October 2025
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
During spring break, this property requires that guests younger than age 25 must be accompanied by a legal guardian or parent.

Renovations and closures

The property will be renovating from November 15 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • Spa

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 65 per pet (varies based on length of stay)
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 65 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Hot springs access available from 9:00 AM to 5:00 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Oasis Sens Adults
Oasis Sens Adults Only
Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only All Inclusive Cancun
Oasis Sens Adults Only Cancun
Oasis Sens All Inclusive
Grand Oasis Sens Adults All Inclusive Cancun
Grand Oasis Sens Adults All Inclusive All-inclusive property
Grand Oasis Sens Adults Cancun
Grand Oasis Sens Adults
Grand Oasis Sens Adults Only All Inclusive
Oasis Sens Adults Only Inclus
The Sens Cancun All Inclusive
Oasis Sens Inclusive Inclusive
Grand Oasis Sens Adults Only All Inclusive
Grand Oasis Sens - Adults Only All Inclusive Cancun
Grand Sens Cancun by Oasis Adults Only All Inclusive

Frequently asked questions

Will I find all-inclusive rates at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! is an all-inclusive resort and rates come with all meals and onsite activities. Activities include volleyball, water fitness classes, and dance classes.

How much does it cost to stay at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

As of Apr 15, 2026, prices found for a 1-night stay for 2 adults at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! on May 7, 2026 start from $411, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! provides free cancellation on certain room rates. For more details, review the cancellation policy on our site.

What's there to do within easy reach of Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

This property is situated in Zona Hotelera within a short 12-minute walk of Delfines Beach and also 8 minutes on foot from Iberostar Cancun Golf Course. You'll also find La Isla Shopping Mall and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park within a short drive.

Will I be able to park at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, self parking is offered for free at the property. Wheelchair-accessible parking is also available for guests.

Is a spa located at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Secrets Spa is the property's spa and services include hot stone massages, Swedish massages, hydrotherapy, and detox wraps.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! have luxury amenities?

Yes, guests can indulge in luxuries such as a hot spring, an ocean-view restaurant, and a swim-up bar at this property.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! feature a casino?

No, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! doesn't have a casino.

Is there an indoor pool at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

No, this property doesn't have an indoor pool; however, there are 6 outdoor pools and a hot tub. Guests have pool access between 8:00 AM and 8:00 PM.

Is Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! good for couples?

This adults-only property offers many amenities for couples such as a beach and an ocean-view restaurant with some guestrooms featuring a private plunge pool.

Are there hot tubs at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

No, but this property does have a hot spring.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! have a restaurant that serves breakfast?

Yes, Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! has 6 restaurants, and serves free buffet breakfast each morning.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! allow pets to stay for free?

Although they can't stay for free, pets are welcome at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! for a fee of USD 65 per pet, per night.

Are there connecting rooms at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

No, there aren't connecting guestrooms at this property.

How close is the airport from Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

The closest major airport to Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! is Cancun Intl. Airport (CUN), which is 8.4 mi away (13 minutes by car).

Can I book a room with a balcony at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open!?

Yes, some guestrooms at this property offer a furnished balcony where guests can enjoy ocean and garden views.

Does Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! host weddings?

There are wedding services available at Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! if that's in your vacation plans.

Secrets Mirabel Cancún Resort & Spa – Adults Only – All Inclusive. New Spa now open! Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 42 out of 74 reviews
Rating 8 - Good. 14 out of 74 reviews
Rating 6 - Okay. 8 out of 74 reviews
Rating 4 - Poor. 5 out of 74 reviews
Rating 2 - Terrible. 5 out of 74 reviews

9.2/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

CATHERINE NOLLEY

Delicious hotel restaurants and variety. Luxury bed linens and the view was breathtaking.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kathryn

Liked: Cleanliness, property conditions & facilities
Awesome spot! Would 100% to back again.
Stayed 1 night in Jan 2026

10/10 Excellent

Mabel

Stayed 2 nights in Dec 2025

2/10 Terrible

Laura

Traveled with partner
Disliked: Amenities
Service was awful, false representation of the resort. Will be requesting compensation after multiple attempts to fix the concerns
Stayed 7 nights in Dec 2025

10/10 Excellent

Gurman

Stayed 1 night in Dec 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to be
Stayed 3 nights in Dec 2025

8/10 Good

Jae

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Just came back from a 5 night NYE weekend trip to Secrets Mirabel Cancún. The experience was great and the staff is top notch, but this is a new resort with some growing pains. First not all the restaurants were open, during our stay two restaurants were closed. The facility is also not 100% open, there were parts of the resort where construction was still going on and was not open to guests. Also on our third day there’s was some sort of sewage line breakage and we can smell the human waste spillage from floor one and in the elevators (preferred tower, the new building), which was not pleasant. But overall the food was excellent and the service is top notch. My only advice for travelers is whatever you do, DO NOT fall into their world wide membership (it’s essentially time share) presentation trap. They’ll offer you some resort cash and some romantic dinner, it was over 2 hours or our time and the benefits are so hard to claim just not worth it. You’re on vacation, so do not waste your time with their sales pitch, instead enjoy their beautiful pool and embrace the amazing ocean front views.
Stayed 5 nights in Dec 2025

6/10 Okay

joao

Liked: Cleanliness, property conditions & facilities
For an old rehashed resort it is not terrible. Just not something you'd typically expect for a secrets resort. The grounds are kept clean and the property is in very good shape. Room was pretty nice, with nice looking/quality furniture. We stayed at the club/preferred level ocenfront room. It is worth the extra money for the room, you pretty much get nothing else special for being at the preferred level. The main difference (for us) is access to the a la carte breakfast restautant at Olio. It is the same exact food as the buffet. So nothing special, needs improvement for sure. The location of the restaurant itself is decent considering how the hotel is designed (old outdated design but recently renovated). It is the only place for breakfast looking at the ocean. The preferred pool area (at the time we were there) was open to all guests which waters down the "specialness" since it is open to everyone. I can see why since the pools are so small and there is certainly not enough room for the regular level guests. It is comical actually. There is more empty space rather than pool/lounger area. Good thing we are not pool people. If you are AVOID this place like the plague. Unless you like tiny pools. It was nice to have shade at the beach as they have those palapas. The neighboring hotels did not have any umbrellas or palapas at the beach. Big win there. Overall a pleasant stay, but I would not recommend it better options in cancun
Stayed 4 nights in Dec 2025

4/10 Poor

Steve

Traveled with partner
Disliked: Cleanliness, amenities
First of all my expectation of a brand new resort that just opened would’ve had much nicer amenities, much cleaner property. There was constantly food in the doorways in the staircases. There was one plate of food that stayed there for three days straight in the staircase that we were using. The staff was great. They were nice. But drinks didn’t come fast enough. Things are very slow. The roof service was horrendous food. It was not even gas station level food. They shouldn’t serve that food to anyone. The restaurants were good. The breakfast was good. We had one dinner that we were willing to try And were pleasantly surprised. The biggest problem was some very young maybe teenagers that stayed next to us and for two nights straight we had to complain to the front desk about all the noise up to three 4 AM. It was not a good time at all.
Stayed 5 nights in Dec 2025

6/10 Okay

micah

Stayed 6 nights in Dec 2025

10/10 Excellent

Kevin Lane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the best ever. Everyone was so nice and helpful. Room was beautiful with fantastic views
Stayed 4 nights in Dec 2025

2/10 Terrible

Andy

Stayed 2 nights in Dec 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2025

8/10 Good

Susan M, Salem

Liked: Cleanliness, property conditions & facilities
The staff was the best part of our trip. They were wonderful! It’s a new resort and of course there is a learning curve. The food was great in most of the restaurants, especially Bordeaux and Olio.
Ocean front preferred club terrace with plunge pool
Stayed 6 nights in Dec 2025

10/10 Excellent

Jesse Thomas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole facility and of course the ocean is beautiful at this resort. What stood out the most was the kindness and professionalism of their staff. Good job, we had a great stay. Jesse Alexander
Stayed 4 nights in Dec 2025

10/10 Excellent

Fadel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything
Stayed 4 nights in Dec 2025

2/10 Terrible

Yael

Traveled with group
Disliked: Cleanliness, amenities
My friend and I would like to request a refund. We both became sick for three days, likely from the food or the water. On the way home, my friend vomited on the plane, and I was sick in the washroom due to stomach issues. The air conditioning in our room did not work for all seven days of our stay. Although the staff attempted to fix it, they were unable to, and we were not offered another room despite our request. Our room was never cleaned unless we called. Every day after returning from the beach around 5 p.m., we had to contact room service, and they would only come between 8–9 p.m. In addition, the fridge was never refilled during our stay. The food was extremely disappointing—only the breakfast was acceptable. I was eating only once a day because the rest of the food was not good. My friend and I will never return to this hotel. We are requesting a full refund, please
Stayed 6 nights in Dec 2025

10/10 Excellent

Ayan

Liked: Cleanliness
Stayed 5 nights in Nov 2025

6/10 Okay

Cesar

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is way to new and not all amenities are fully active like spa, night club, restaurant, day shows.staff is extremely polite and professional made me and my wife feel like royalty.whish Expedia could’ve advise not too book here due to this matter.
Stayed 4 nights in Nov 2025