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Recent guest reviews

The staff always so helpful and extremely nice. Absolutely amazing resort. Would benefit for better entertainment/music in the pool area.

Great property with many amenities. The beach area was spacious and the staff was very helpful. Only downside is the lack of privacy of the bathroom in the suite. The bathroom features frosted glass and a window in the shower.

Was surprised about the resort being so beautiful in and out great place to take your family, highly recommend hard-working staff is cleaning around the clock and super friendly!

The room had a very strong, lingering odor. When I arrived home I had to wash everything, even the clean clothes, and air out my suitcase and bag. The hotel rooms need work/updating. The staff was great as always!

The staff are wonderful and everything was great!

The hotel and the amenities were great. However there was a horrible musty smell in the room that lingered in my cloth even after I left.

Awesome

No good gym

The staff was very friendly and helpful

The pool was nice

Staff is so helpful and caring. Will definitely come back

I like the breakfast buffet included but not being all inclusive kind of the best of both worlds!

The reason I gave a not satisfied rating was, I came in 12 noon and rude receptionist said I would have to come back after 3 pm l, I have stayed here many times before, and always been accommodating checkin with flight arrival, not this time. And seaweed all over the beach, we can’t use beach dirty and full of seaweed

great

This is an 1970's Intercontinental. The smell, the rooms the pools, facade, etc. We originally got a room that was not cooling properly the maintenance man said it was. I told the front desk that I refused to pay $200 (tax included) for a room that's warmer than their lobby. Being and Intercontinental, they graciously changed the room. To a better room. Nothing significant but that's good service. Just lower your expectations. And don't compare this property to all the other newer properties around Cancun. For the money, I would skip it. Lastly as of Sept 1, 2021 the beaches all around Cancun have huge alge growths... Impossible to swim in. This is due to Hurricane grace that just came through 2 weeks earlier.

Love how spacious it is. We call it our little secret vacay spot because it does not feel crowded like other Cancun hotels.

Everything was great staff were so friendly

Boulevard Kukulkan KM 7.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located in Zona Hotelera within a 5-minute walk of Costa Occidental de Isla Mujeres National Park, InterContinental Presidente Cancun Resort is within a 15-minute stroll of Plaza Caracol Mall. This 300-room, 4.5-star aparthotel welcomes guests with 2 outdoor pools, 3 restaurants, and a 24-hour gym.


Dining

Enjoy dining at Le Cap, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

Each apartment has an array of amenities, including a minibar, a coffee maker, and a safe. An LCD TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and slippers. Other standard amenities include a phone, an ironing board, and a desk.


Property features

Guests staying at InterContinental Presidente Cancun Resort enjoy access to 2 outdoor pools, a 24-hour gym, and 5 spa tubs. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Other amenities at this beach aparthotel include free WiFi in public areas, a business center, and a meeting room.

Room options

Club Room, 2 Queen Beds (Club)

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Terrace, Lagoon View

1 King Bed | Sleeps 2

Presidential Suite, 1 King Bed

1 King Bed | Sleeps 3

Club Suite, 1 King Bed, Ocean View

1 King Bed | Sleeps 3

Guest reviews for InterContinental Presidente Cancun Resort

Everyone (24) Couples (15) Family (22)
5
Family

The staff always so helpful and extremely nice. Absolutely amazing resort. Would benefit for better entertainment/music in the pool area.

By on Jul 6, 2022

Review comment responded on Jul 6, 2022

Dear Olga, Thank you for taking the time to tell us about your recent stay at Presidente InterContinental Cancun. I am pleased to read that you have had a perfect hotel experience and that we have met your expectations thanks to our staff great job, trust, I will share with them your kind review and recognition. Please know you feedback is so valuable for us. Thank you very much for your positive recommendation to the travelers. We look forward for your next visit in this your home in Cancun. Cordially,

5
Everyone

By on Jul 2, 2022

5
Everyone

By on Jun 24, 2022

5
Family

Great property with many amenities. The beach area was spacious and the staff was very helpful. Only downside is the lack of privacy of the bathroom in the suite. The bathroom features frosted glass and a window in the shower.

By on Jun 23, 2022

Review comment responded on Jun 23, 2022

Dear Stephanie, Thank you for taking the time to tell us about your recent stay at Presidente InterContinental Cancun. I'm pleased to read you enjoyed of stay thanks to the facilities and the staff great job. We truely appreciate your feedback regarding to the lack of privacy, it help us to improve and provide you a better experience in the future, please be sure we will take it into account. We look forward for your next visit in this your home in Cancun. Cordially

5
Family Family with small children

Was surprised about the resort being so beautiful in and out great place to take your family, highly recommend hard-working staff is cleaning around the clock and super friendly!

By on May 22, 2022

Review comment responded on Jun 10, 2022

Dear Jimmy, Thank you for taking the time to tell us about your stay at Presidente InterContinental Cancun. I am pleased to read that you have had a perfect hotel experience and that we have met your expectations. it is always nice to learn that we have into our team colleagues that go above and beyond to exceed our guests expectations. We are looking forwards your next visit, until then My best regards

3
Family

The room had a very strong, lingering odor. When I arrived home I had to wash everything, even the clean clothes, and air out my suitcase and bag. The hotel rooms need work/updating. The staff was great as always!

By on May 21, 2022

Review comment responded on Jun 10, 2022

Dear Lauren, Thank you for taking the time to tell us about your recent stay at Presidente InterContinental Cancun. I'm pleased to read you enjoyed of our staff met your expectations. We truely appreciate your feedback it help us to improve and provide you a better experience in the future, please be sure we will take it into account. We look forward for your next visit in this your home in Cancun. Cordially

5
Family

The staff are wonderful and everything was great!

By on May 17, 2022

Review comment responded on May 17, 2022

Dear Amy, I truly appreciate you have taken your time to write such a kind comment about your recent stay at Presidente InterContinental. We are very pleased to know you enjoyed of your stay, I am also very happy to read that we have met your expectations thanks to our staff great job, trust, I will share with them your kind review and recognition. We look forward for your next visit in this your home in Cancun. Cordially,

3
Partner Couples

The hotel and the amenities were great. However there was a horrible musty smell in the room that lingered in my cloth even after I left.

By on May 16, 2022

Review comment responded on May 16, 2022

Dear Shumuwl, Thanks for taking your time to write down you comments with us, your opinion is very important for us, and please be sure we will work hand in hand with the maintenance department to be able to erradicate this problem as soon as possible. Hope you can visit us again very soon and witness the changes we have made and have an even better experience, we look forward to seeing you soon at your home in Cancun.

5
Partner Couples

Awesome

By on May 10, 2022

Review comment responded on May 13, 2022

Dear Karina, We are very pleased to know you enjoyed of your stay and that you had a perfect hotel experience. Thank you very much for your positive recommendation to the travelers. We look forward for your next visit in this your home in Cancun. Cordially,

3
Everyone

No good gym

By , from df on Mar 27, 2022

Review comment responded on Mar 29, 2022

Dear Rodolfo, Your opinion is very important, we will take it into account so that you can have a better experience next time. Thank you for taking the time to share your experience in Presidente InterContinental Cacun. Hope you can visit us again soon. Cordially

InterContinental Presidente Cancun Resort

Boulevard Kukulkan KM 7.5, Cancun, QROO 77500
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