InterContinental Presidente Cancun Resort4.0 out of 5.0
Recent guest reviews
We have no complaints during our stay. Not overcrowded, and always a spot on the beach and poolside. Food was great and reasonably priced. Perfect place to stay for our family vacation!!
Just got back from another great stay at the Intercontinental Presidente Cancun! Is by far the best place to stay in Cancun -- best service and staff, best beach in Cancun, most relaxing and peaceful place. The waiter Bernardo on the beach was the best -- always so nice friendly and quick to bring us food and drinks. Just as nice was Samuel in the Club Room in the evening. Was also so great to again work with Adolofo, the head concierge on making everything perfect for the trip. Cannot wait to go back!
Great hotel in an excellent location, mattresses quite soft, didn't get the rooms we booked, noisy at the front of the hotel
My wife and I truly enjoyed this resort, though we experienced some negatives also. The location and the grounds are wonderful. We love the pools and beach. The other guests are quiet and relaxed. It was never crowded around the pool or beach or restaurants. Our room was large, and we had a comfortable bed. The furnishings are fine. We thought it was peculiar that the shower had no door, so water did flood out to the floor. We used an extra towel to mop up the puddle. The lobby was fine and classy, too. Our few complaints are these: The staff did the basic, expected things to treat us well, but they did not provide that extra touch that sets apart an upper-crust hotel from the mediocre. First, at check-in, we were not truly welcomed. Instead, the snooty desk clerk couldn't find our reservation and bit her lip and looked down her nose at us, as if did not belong. I finally handed her my printed confirmation, and she offered a belated "welcome." My confirmation said "king bed," and she didn't give us one. I had to ask for it, and she, again, held her breath, turned silent, and disappeared into her computer screen. Reluctantly, she was able to find us a room to match my reservation. Second, my wife and I both like two cups of coffee in the morning. They provided one Nespresso pod each. We called to ask for more pods. (How expensive could that be to give us two more pods?) They took 1 hour bringing it to us. Generally, we were a couple without kids. A personal touch is possible.
We vacation at the Presidente every few months for 10 days. We have been going to the Presidente exclusively for about 12 years. Have been coming to cancun for 37 years. The Presidente is on by far the best beach with the best clear, calm water in all of Cancun. The Resort is very well run and up to date. The rooms and suites are very nice and the entire Resort is kept immaculate. The three Resort restaurants are very good as is the beverage service. The entire staff at all levels are very friendly and helpful. There is city bus service from in front of the Resort, which is useful and very inexpensive. Resort on-site management and concierge are very accommodating.
Amazing experience from beginning to the end. Staff was always friendly and very helpful. The room had a great view of the pools and the ocean. Would definitely recommend the breakfast buffet as an option.
Enjoyed our stay. The beach is lovely and the staff friendly and helpful. The breakfast buffet was terrific with plenty of variety. Our only disappointment was the first room we were offered. We had paid for an upgrade to a 'Lagoon and Ocean View Room". The room offered was on the 4th floor and had a view of a very busy 4-lane highway, a Subway sandwich shop among other stores, and a stretch of water way in the distance. Only from a window at the end of the corridor could the ocean be seen as it joined the lagoon. The hotel website description felt misleading to us. The room itself looked very comfortable but we decided to pay another upgrade to an ocean view room.
Quiet, restful, no entertainment, plenty of seafood and Mexican meals, good security, very friendly & helpful staff, local bus service can be accessed in front of resort.
food and service at the restaurant left a lot to be desired. The food was not well prepared and the service was slow. Thai chicken had black pepper and regular milk in it with no hint of a Thai flavor. The apple pie was burnt and the service was very slow. The chef tried to make it right by not charging for the dinner and promising to do better next time.
Great hotel located on waveless turquoise Caribbean beach. Luxury beach front room was modern, spacious and had amazingly comfortable King size bed with a full view of this gorgeous beach. Hotel facilities were clean and staff extremely nice.
Everything cost from the water to loosing the room key 35.00 dollars for every card giving to you. You can't keep em or misplaced them.
I would highly recommend this hotel for those who is most important a beach area. I have been to Cancun many times and this beach is by far one of the best. Most hotels beach along this area either have rocks, seaweed or no beach. The staff is very friendly and professional. The room always very clean with excellent views of the ocean or lake. I will effeminately be back soon.
This was our second stay. We liked our Deluxe Lagoon View room better the first time. We upgraded to an Ocean front room on this trip, but our room was remarkably smaller. The view was amazing though. This hotel boasts the best beach in Cancun because it is!
Everything is nice but one of the things I didn't like was that they charge the wifi. I recommend you to buy the breakfast included because is cheaper like that also is very convenient.
Great place for a family trip. I highly recommend. Staff was great along with food and activities. Would definitely like to return.
Went here with my girlfriend for a 6 night stay. I must say the experience from the moment I walked in the hotel entrance to the moment I walked out was nothing but exceptional. Hotel staff is very attentive and will go out of their way to meet your needs. Food is great in all restaurants. The pool is good and the beach can't be beat. I would absolutely recommend this hotel, and I will come back.
Wonderful family vacation spot. Amanda, from the Kids Club, was absolutely amazing with our 6 and 7 year old boys. All staff were friendly, professional and accommodating. Food at all restaurants was delicious--no need to leave the property. As others stated, this is the BEST beach area. We just came home and are planning our return to this property.
This hotel was very clean and the staff were very nice! The access to the beach out back was spectacular! I would definitely stay at this hotel again.
Exceeded my expectations. Staff was great. Hotel was perfect. Very easy to get around, great staff at all of the restaurants. Perfect beach! Can't wait to return.
We have stayed at this hotel about 5 years ago and were shocked when we returned this year. THe hotel has been completely resone to the point of unrecognizable. Nice lobby and rooms. Beach area is nice but LOTS of seaweed. I guess the hotel cannot control the ocean but can try to automate the clean-up inorder to provide a better experience at least for part of the day to the guests. Otherwise everything else was great.