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Recent guest reviews

This is an 1970's Intercontinental. The smell, the rooms the pools, facade, etc. We originally got a room that was not cooling properly the maintenance man said it was. I told the front desk that I refused to pay $200 (tax included) for a room that's warmer than their lobby. Being and Intercontinental, they graciously changed the room. To a better room. Nothing significant but that's good service. Just lower your expectations. And don't compare this property to all the other newer properties around Cancun. For the money, I would skip it. Lastly as of Sept 1, 2021 the beaches all around Cancun have huge alge growths... Impossible to swim in. This is due to Hurricane grace that just came through 2 weeks earlier.

Love how spacious it is. We call it our little secret vacay spot because it does not feel crowded like other Cancun hotels.

Everything was great staff were so friendly

I like everything about the property. Checking in was not what I expected. They did not have the room I had reserved and checking was about 45-1 hour

Beautiful

The deluxe hotel room I stayed in was a bit outdated and had really dim lighting even with all the lights turned on. Rain leaked through the balcony door, but housekeeping helped by bringing additional towels. The highlight of the hotel is definitely the beach; the food was good as well. The major downfall was my experience booking an excursion at the hotel-- I'd inquired with one representative about booking a tour to Isla Mujeres and when I came back the next day, a different representative advised that the tour wasn't available on the day I wanted due to heavy rain expected-- and so she walked me through tours from another operator; I later realized I should've checked the forecast myself and sought other arrangements. My second choice destination to Chichen Itza was also unavailable due to the rain. I ended up going with an all weather excursion with a different tour operator, that was much farther away and cost more than the Isla Mujeres tour, which was fine, but there was no inclement weather on the day of the tour at all. The length of the tour was also twice as long as what the rep advised, instead of returning to the hotel at 4-5pm we didn't get dropped off until after 9:30. As a guest, you rely on the information provided by the hotel's resources. For the hotel rep to definitively say that no ferries were operating due to the weather was misleading and put a damper on the trip overall-- and was a bizarre way to be upsold on an excursion.

Great hotel with clean and calm beaches.

Highly recommend, great clean hotel, staff are amazing, I always come back here, and the best part, NO SEAWEED!!!!! Cancun area is saturated in seaweed, not here.

I loved everything

They have 2 breakfast areas I paid for a breakfast buffet and they claimed my included rate was for continental and charged me 200$ at checkout I will not stay there again

I love the place, service was amazing!! They truly maintain every spot cleaned. The beach was a salty pool love it!!! The only thing I would recommend is replacing beach chairs, they might get uncomfortable at times. Other than that no complains. We’ll be coming back soon!!!

My stay was amazing. While I was there I used room service and the beachside restaurant was amazing

My family enjoyed the resort very much! It was clean, on the beach and had great food. Breakfast was a bit different everyday. Which it was nice. We never got tired of the food. Staff was amazingly polite and attentive. I already miss their faces(despite mask use lol) from the bellman to front desk and other agents working there. All great awesome people. For sure we’ll go back again. No complaints from us!

located on the best beach in Cancun. Property is kept very clean. They have one good restaurant called Le Cap and the chef is very good. Their other restaurant the Caribenio has some problems. Rooms are very nice waiters are friendly.

Best beach & pools with plenty of room & lounge furniture

Good hotel best beach, I wanted a high floor, but rude checkin did not give us one

Staff was amazing!! I wish they had more options on food for room service . Otherwise everything was amazing .

Boulevard Kukulkan KM 7.5 Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 2 outdoor pools

Located in Zona Hotelera within a 5-minute walk of Costa Occidental de Isla Mujeres National Park, InterContinental Presidente Cancun Resort is within a 15-minute stroll of Plaza Caracol Mall. This 300-room, 4-star hotel welcomes guests with 2 outdoor pools, 3 restaurants, and a 24-hour gym.


Dining

Enjoy dining at Le Cap, one of 3 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.


Rooms

InterContinental Presidente Cancun Resort's 300 rooms provide minibars, coffee makers, and safes. Guests can expect free WiFi and LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers, free toiletries, and slippers. Phones, ironing boards, and desks are other standard amenities.


Property features

Guests staying at InterContinental Presidente Cancun Resort enjoy access to 2 outdoor pools, a 24-hour gym, and 5 spa tubs. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers litter boxes. Other amenities at this beach hotel include free WiFi in public areas, a meeting room, and a business center.

Room options

Club Ocean Front

2 Double Beds | 1 King Bed | Sleeps 4

Resort Suite Lagoon View

2 Double Beds | 1 King Bed | Sleeps 3

Honeymoon Suite

1 King Bed | Sleeps 2

Deluxe

2 Double Beds | 1 King Bed | Sleeps 4

Guest reviews for InterContinental Presidente Cancun Resort

Everyone (32) Couples (10) Family (18)
3
Partner Couples

This is an 1970's Intercontinental. The smell, the rooms the pools, facade, etc. We originally got a room that was not cooling properly the maintenance man said it was. I told the front desk that I refused to pay $200 (tax included) for a room that's warmer than their lobby. Being and Intercontinental, they graciously changed the room. To a better room. Nothing significant but that's good service. Just lower your expectations. And don't compare this property to all the other newer properties around Cancun. For the money, I would skip it. Lastly as of Sept 1, 2021 the beaches all around Cancun have huge alge growths... Impossible to swim in. This is due to Hurricane grace that just came through 2 weeks earlier.

By , from Seattle on Sep 2, 2021

Review comment responded on Sep 2, 2021

Dear Parag, Thank you for selecting InterContinental and for telling us your recent experience at Presidente InterContinental Cancun. Unfortunately, I see we did not meet all your expectations. I'm sorry for the AC issue you experienced into your room and I understand you did not enjoyed the beach as you expected. We truly value your feedback. We will us them to continuously make the necessary changes to our brand to improve the guests experience. We hope you give us the opportunity to welcome you back and give you a better experience. Kind Regards,

5
Family Family with small children

Love how spacious it is. We call it our little secret vacay spot because it does not feel crowded like other Cancun hotels.

By on Aug 16, 2021

Review comment responded on Aug 17, 2021

Dear Guest, Thank you for selecting Presidente InterContinental Cancun and for taking the time to give us your review. It's fantastic you enjoyed our beautiful hotel having a relaxing and peaceful stay! We hope to have the opportunity to welcome you back to this little paradise. Kind Regards,

5
Everyone

Everything was great staff were so friendly

By on Aug 16, 2021

Review comment responded on Sep 17, 2021

Dear Charles, Thank you for selecting Presidente InterContinental Cancun. It's fantastic you enjoyed a nice stay and that the level of service of our team was of your entire satisfaction. We truly value your comments and we'll be eager to welcome you back in the near future. Kind Regards,

4
Partner Couples

I like everything about the property. Checking in was not what I expected. They did not have the room I had reserved and checking was about 45-1 hour

By on Jul 16, 2021

Review comment responded on Jul 16, 2021

Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager

5
Family

Beautiful

By on Jul 7, 2021

Review comment responded on Jul 7, 2021

Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager

4
Everyone

By on Jun 21, 2021

Review comment responded on Jul 5, 2021

Thank you for selecting Presidente InterContinental Cancún! We greatly appreciate for taking the time to give us your score on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager

3
Everyone

The deluxe hotel room I stayed in was a bit outdated and had really dim lighting even with all the lights turned on. Rain leaked through the balcony door, but housekeeping helped by bringing additional towels. The highlight of the hotel is definitely the beach; the food was good as well. The major downfall was my experience booking an excursion at the hotel-- I'd inquired with one representative about booking a tour to Isla Mujeres and when I came back the next day, a different representative advised that the tour wasn't available on the day I wanted due to heavy rain expected-- and so she walked me through tours from another operator; I later realized I should've checked the forecast myself and sought other arrangements. My second choice destination to Chichen Itza was also unavailable due to the rain. I ended up going with an all weather excursion with a different tour operator, that was much farther away and cost more than the Isla Mujeres tour, which was fine, but there was no inclement weather on the day of the tour at all. The length of the tour was also twice as long as what the rep advised, instead of returning to the hotel at 4-5pm we didn't get dropped off until after 9:30. As a guest, you rely on the information provided by the hotel's resources. For the hotel rep to definitively say that no ferries were operating due to the weather was misleading and put a damper on the trip overall-- and was a bizarre way to be upsold on an excursion.

By on Jun 20, 2021

Review comment responded on Jun 21, 2021

Thank you for selecting Presidente InterContinental Cancún and for taking the time to share with us your comments on your recent visit to our hotel. Thank you for sharing your feedback with us, it is very valuable as it give us an inside view into our guests experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction. Hopefully you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards. Sonia Ceballos Resort Manager

5
Family

Great hotel with clean and calm beaches.

By on Jun 12, 2021

Review comment responded on Jun 14, 2021

Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed your stay with us. We appreciate your feedback and we do hope to have the opportunity to welcome you back in the future. Sincerely, S. Ceballos Resort Manager

5
Partner Couples

Highly recommend, great clean hotel, staff are amazing, I always come back here, and the best part, NO SEAWEED!!!!! Cancun area is saturated in seaweed, not here.

By on Jun 5, 2021

Review comment responded on Jun 7, 2021

Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager

5
Family

I loved everything

By on May 30, 2021

Review comment responded on May 31, 2021

Thank you so much for selecting Presidente InterContinental Cancun! We greatly appreciate for taking the time to share with us your comments on your recent visit to our hotel. I am glad to hear that you enjoyed your stay and we hope to have the pleasure to welcome you back in the near future. Kind Regards, Sonia Ceballos Resort Manager

InterContinental Presidente Cancun Resort

Boulevard Kukulkan KM 7.5, Cancun, QROO 77500
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