- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, are required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- The minimum check-in age for Spring Break is 18 years old.
- The following credit cards are accepted: American Express, MasterCard, and Visa.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
InterContinental Presidente Cancun Resort
4.0 out of 5.0Enter your dates to see prices
InterContinental Presidente Cancun Resort
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 218 reviews
This hotel is most popular for:
Recent guest reviews
5 stars. Great customer service. Beach access great. Facility great.
Best location, best service and best beach. Have stayed here 4 times in last 2 years and wouldn’t even consider staying somewhere else.
I loved it! I would stay here again. The Texas Venture Labs Scholarship Competition
Excellent hotel with the best beach. Rooms are new, food and service are great. Pools and the beach are perfect.
Booked for a Birthday. Front desk check in told me I booked through Travel Agency. I was not able get a King size bed room. I had to repeat a few times to hotel staff because I was not able to communicate with them. Room TV did not work for 2 days (missed my Game) and room freeze stay Locked. I was not able to use room freeze because I did not purchase Minibar package. Pool bar was still serving liquors to Drunken man because they can bill them. Bartender should be Arrested. Someone may pass out at the Bar.
Positive: calm clear no rocks and waves at beach. Room is modern and clean a/c cold. Not a a party hotel at all but completely relaxing. Cons: walk to beach from hotel is long, food choices are limited at the hotel
I was there with my mother, she is 80 years old and they gave us one room with one bed. That was very uncomfortable but the receptionist said he will assign another room next day because was no rooms available at the moment. That never happened I was there 5 days sleeping with my mom in the same bef and the y never say anything about it. Very unpleasant situation. The receptionist just say sorry at the end.
Hotel was very nice. The room was very clean and the sheets and towels were always white and clean unlike some other hotels we've stayed in. Didn't get the king size bed we requested, maybe next time. Navila was awesome in accommodated us for our room. The desk staff needs work on aiding customers when we approach the desk. Was dissatisfied about enrolling in free reward program and was overlooked by 2 and Yvonne apologized and said she would correct the issue in which we are still waiting to see that in our emails. Other than that, the hotel, the food, the room service was excellent. Next time, will get ocean view. Very lovely hotel!!!
My partner and I traveled to Cancun for the first time from July 27 through the 30th. We looked at the pictures of the hotel, and it looked nice, plus most of the reviews were amazing so we decided to go there. We loved the hotel so much! Everything about the hotel is so perfect. The rooms are super comfortable, the pool is beautiful (the pics dont to it justice). The beach is wow - gorgeous. We had dinner at the beach one of the nights, and it was the most romantic thing I have ever done in my life. They had two people singing and playing the guitar, the sunset was beautiful, and there was a boat passing by throwing fireworks... it just could not get any more perfect! I cannot say enough great things about this hotel. We loved everything about it. The only two negative things I would say if I had to say anything is that they charge $25 dollars per person for a buffet breakfast as breakfast is not included, and that there is an agency inside of the hotel for people to exchange dollars for mexican pesos. Well, in order for these people to do the transaction, they ask for way too much personal information, they scan your passport and ask for you address back at home. We did not feel comfortable with that, and decided to go to the gas station across the street in the corner and just did it there. I RECOMMEND THIS HOTEL TO EVERYONE! YOU WON'T REGRET GOING!
The hotel has a beautiful outdoor area and the wait staff is excellent they even remember your name throughout your stay! My only issue was with my room the bathroom door was impossible to open and close and the drains in sink and shower filled up with water every time you used them.
We have no complaints during our stay. Not overcrowded, and always a spot on the beach and poolside. Food was great and reasonably priced. Perfect place to stay for our family vacation!!
Just got back from another great stay at the Intercontinental Presidente Cancun! Is by far the best place to stay in Cancun -- best service and staff, best beach in Cancun, most relaxing and peaceful place. The waiter Bernardo on the beach was the best -- always so nice friendly and quick to bring us food and drinks. Just as nice was Samuel in the Club Room in the evening. Was also so great to again work with Adolofo, the head concierge on making everything perfect for the trip. Cannot wait to go back!
Great hotel in an excellent location, mattresses quite soft, didn't get the rooms we booked, noisy at the front of the hotel
My wife and I truly enjoyed this resort, though we experienced some negatives also. The location and the grounds are wonderful. We love the pools and beach. The other guests are quiet and relaxed. It was never crowded around the pool or beach or restaurants. Our room was large, and we had a comfortable bed. The furnishings are fine. We thought it was peculiar that the shower had no door, so water did flood out to the floor. We used an extra towel to mop up the puddle. The lobby was fine and classy, too. Our few complaints are these: The staff did the basic, expected things to treat us well, but they did not provide that extra touch that sets apart an upper-crust hotel from the mediocre. First, at check-in, we were not truly welcomed. Instead, the snooty desk clerk couldn't find our reservation and bit her lip and looked down her nose at us, as if did not belong. I finally handed her my printed confirmation, and she offered a belated "welcome." My confirmation said "king bed," and she didn't give us one. I had to ask for it, and she, again, held her breath, turned silent, and disappeared into her computer screen. Reluctantly, she was able to find us a room to match my reservation. Second, my wife and I both like two cups of coffee in the morning. They provided one Nespresso pod each. We called to ask for more pods. (How expensive could that be to give us two more pods?) They took 1 hour bringing it to us. Generally, we were a couple without kids. A personal touch is possible.
We vacation at the Presidente every few months for 10 days. We have been going to the Presidente exclusively for about 12 years. Have been coming to cancun for 37 years. The Presidente is on by far the best beach with the best clear, calm water in all of Cancun. The Resort is very well run and up to date. The rooms and suites are very nice and the entire Resort is kept immaculate. The three Resort restaurants are very good as is the beverage service. The entire staff at all levels are very friendly and helpful. There is city bus service from in front of the Resort, which is useful and very inexpensive. Resort on-site management and concierge are very accommodating.
Amazing experience from beginning to the end. Staff was always friendly and very helpful. The room had a great view of the pools and the ocean. Would definitely recommend the breakfast buffet as an option.
Enjoyed our stay. The beach is lovely and the staff friendly and helpful. The breakfast buffet was terrific with plenty of variety. Our only disappointment was the first room we were offered. We had paid for an upgrade to a 'Lagoon and Ocean View Room". The room offered was on the 4th floor and had a view of a very busy 4-lane highway, a Subway sandwich shop among other stores, and a stretch of water way in the distance. Only from a window at the end of the corridor could the ocean be seen as it joined the lagoon. The hotel website description felt misleading to us. The room itself looked very comfortable but we decided to pay another upgrade to an ocean view room.
Quiet, restful, no entertainment, plenty of seafood and Mexican meals, good security, very friendly & helpful staff, local bus service can be accessed in front of resort.
food and service at the restaurant left a lot to be desired. The food was not well prepared and the service was slow. Thai chicken had black pepper and regular milk in it with no hint of a Thai flavor. The apple pie was burnt and the service was very slow. The chef tried to make it right by not charging for the dinner and promising to do better next time.
Great hotel located on waveless turquoise Caribbean beach. Luxury beach front room was modern, spacious and had amazingly comfortable King size bed with a full view of this gorgeous beach. Hotel facilities were clean and staff extremely nice.
Hotel highlights
- Free valet and self parking
- Onsite dining
- Marina
- 2 outdoor pools
Located in Hotel Zone, InterContinental Presidente Cancun Resort is a leisurely stroll from sights such as Plaza Caracol Mall and Caracol Beach. This 300-room, 4-star hotel has 2 outdoor pools along with a marina and 2 restaurants. It's on the beach and also a short walk from Cancun Golf Club at Pok Ta Pok and Cancun Convention Center.
Dining
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
Rooms
InterContinental Presidente Cancun Resort's 300 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect WiFi and LCD TVs with satellite channels and pay movies. Bathrooms have hair dryers and free toiletries. In-room massages are available, and other amenities include phones and ironing boards.
Property features
Guests of InterContinental Presidente Cancun Resort have access to a marina, 2 outdoor pools, and a 24-hour fitness center. There's free valet parking if you drive. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include 5 spa tubs, WiFi in public areas, and a meeting room.
Guest reviews for InterContinental Presidente Cancun Resort
great hotel
Everyone
5 stars. Great customer service. Beach access great. Facility great.
best hotel in cancun
Everyone
Best location, best service and best beach. Have stayed here 4 times in last 2 years and wouldn’t even consider staying somewhere else.
awesome room and view
Everyone
I loved it! I would stay here again. The Texas Venture Labs Scholarship Competition
Everyone
Excellent hotel with the best beach. Rooms are new, food and service are great. Pools and the beach are perfect.
i never go back to this hotel again
Everyone
Booked for a Birthday. Front desk check in told me I booked through Travel Agency. I was not able get a King size bed room. I had to repeat a few times to hotel staff because I was not able to communicate with them. Room TV did not work for 2 days (missed my Game) and room freeze stay Locked. I was not able to use room freeze because I did not purchase Minibar package. Pool bar was still serving liquors to Drunken man because they can bill them. Bartender should be Arrested. Someone may pass out at the Bar.
quiet and good bang for your buck!
Couples
Positive: calm clear no rocks and waves at beach. Room is modern and clean a/c cold. Not a a party hotel at all but completely relaxing. Cons: walk to beach from hotel is long, food choices are limited at the hotel
Review comment
Patrick Beaury responded on Aug 30, 2017
Dear Guest, Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!! We look forward to welcoming you back during your next visit to Cancun. Cordially, Patrick Beaury General Manager
room for two one bef
Everyone
I was there with my mother, she is 80 years old and they gave us one room with one bed. That was very uncomfortable but the receptionist said he will assign another room next day because was no rooms available at the moment. That never happened I was there 5 days sleeping with my mom in the same bef and the y never say anything about it. Very unpleasant situation. The receptionist just say sorry at the end.
Review comment
Patrick Beaury responded on Sep 1, 2017
Thank you for your recent review of Presidente InterContinental Cancun . Your constructive comments are very important to us. We appreciate your comments as they will help us to improve and provide the type of service our guests have to expect from InterContinental. Sincerely, Patrick Beaury General Manager
hotel was very nice. had a pretty window view.
Everyone
Hotel was very nice. The room was very clean and the sheets and towels were always white and clean unlike some other hotels we've stayed in. Didn't get the king size bed we requested, maybe next time. Navila was awesome in accommodated us for our room. The desk staff needs work on aiding customers when we approach the desk. Was dissatisfied about enrolling in free reward program and was overlooked by 2 and Yvonne apologized and said she would correct the issue in which we are still waiting to see that in our emails. Other than that, the hotel, the food, the room service was excellent. Next time, will get ocean view. Very lovely hotel!!!
Review comment
Patrick Beaury responded on Sep 1, 2017
Dear Mrs. Eunice, I am pleased to learn of your very positive impressions after your stay with us at Presidente InterContinental Cancun. Thank you for sharing your feedback and we certainly look forward to welcoming you back. Cordially, Patrick Beaury General Manager
exceptional, just wow!
Everyone
My partner and I traveled to Cancun for the first time from July 27 through the 30th. We looked at the pictures of the hotel, and it looked nice, plus most of the reviews were amazing so we decided to go there. We loved the hotel so much! Everything about the hotel is so perfect. The rooms are super comfortable, the pool is beautiful (the pics dont to it justice). The beach is wow - gorgeous. We had dinner at the beach one of the nights, and it was the most romantic thing I have ever done in my life. They had two people singing and playing the guitar, the sunset was beautiful, and there was a boat passing by throwing fireworks... it just could not get any more perfect! I cannot say enough great things about this hotel. We loved everything about it. The only two negative things I would say if I had to say anything is that they charge $25 dollars per person for a buffet breakfast as breakfast is not included, and that there is an agency inside of the hotel for people to exchange dollars for mexican pesos. Well, in order for these people to do the transaction, they ask for way too much personal information, they scan your passport and ask for you address back at home. We did not feel comfortable with that, and decided to go to the gas station across the street in the corner and just did it there. I RECOMMEND THIS HOTEL TO EVERYONE! YOU WON'T REGRET GOING!
Review comment
Patrick Beaury responded on Sep 1, 2017
Dear Mrs. Rachel, Thank you for staying with us and for writing such a detailed review. I am glad to hear we provided everything you expected and more. Please keep us in mind when returning to Cancun. Cordially Patrick Beaury General Manager
beautiful outdoor areas
Everyone
The hotel has a beautiful outdoor area and the wait staff is excellent they even remember your name throughout your stay! My only issue was with my room the bathroom door was impossible to open and close and the drains in sink and shower filled up with water every time you used them.
Dear Guest, Thank you so much for your kind comments regarding your recent stay and impression of the hotel! We appreciate you taking the time to tell us what a positive experience you had!!! We look forward to welcoming you back during your next visit to Cancun. Cordially, Patrick Beaury General Manager