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Hyatt Zilara Cancun - Adults Only - All Inclusive

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Photo gallery for Hyatt Zilara Cancun - Adults Only - All Inclusive

An infinity pool with palm trees and a beach view.
A large hotel with multiple balconies, a pool area, and a beach.
A balcony with a view of the ocean, furnished with chairs and a table, and a bottle of champagne.
A dining area with a table set for four, surrounded by chairs, with hanging plants and a patterned floor.
A coastal hotel with multiple swimming pools, a beach, and ocean views.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included

Explore the area

View in a map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪13 min walk‬
  • Place, Cancun Interactive Aquarium
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Ocean View Junior Suite Double

A hotel room with a large bed, two armchairs, a small table, a TV, a balcony with a view, and a ceiling fan.

Ocean View Junior Suite Double

9.6 out of 10
Exceptional
(15 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean View Junior Suite King

A hotel room with a large bed, a ceiling fan, a balcony with a view, wicker furniture, and a desk with a chair.

Ocean View Junior Suite King

9.2 out of 10
Wonderful
(59 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

A hotel room with two beds, a balcony, a TV, and a ceiling fan.

Ocean Front Junior Suite Double

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

A hotel room with a large bed, a ceiling fan, a balcony with a view, wicker furniture, and a desk with a chair.

Ocean Front Junior Suite King

9.6 out of 10
Exceptional
(83 reviews)
  • Ocean view
  • 656 sq ft
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

A balcony with a view of the sea, wicker chairs, a table, and a hot tub.

Ocean Front Luxury Suite King

9.2 out of 10
Wonderful
(17 reviews)
  • Ocean view
  • 764 sq ft
  • Sleeps 2

View all photos for Presidential Suite

A dining area with a round table, chairs, and a ceiling fan. There is a balcony with a view of the ocean.

Presidential Suite

  • Ocean view
  • 1334 sq ft
  • Sleeps 2

View all photos for Ocean View Swim Up Suite King

A hotel room with a bed, desk, and balcony with a view of the ocean.

Ocean View Swim Up Suite King

8.8 out of 10
Excellent
(11 reviews)
  • Ocean view
  • 850 sq ft
  • Sleeps 2

View all photos for Junior Suite Double

A hotel room with two beds, a sitting area, a bathtub, and a ceiling fan.

Junior Suite Double

9.0 out of 10
Wonderful
(16 reviews)
  • 656 sq ft
  • Sleeps 4

View all photos for Junior Suite King

A spacious bedroom with a large bed, a sitting area with a chair, a small table, a nightstand, a bathtub, and a ceiling fan.

Junior Suite King

9.0 out of 10
Wonderful
(17 reviews)
  • 656 sq ft
  • Sleeps 2

DOUBLE POOL VIEW

  • Sleeps 4

JUNIOR SUITE ONE BED

  • Sleeps 5

JUNIOR SUITE TWO BEDS

  • Sleeps 5

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of La Isla Shopping Mall, Hyatt Zilara Cancun - Adults Only - All Inclusive is within a mile (2 km) of other popular sights such as Forum By The Sea Mall. This 307-room, 4.5-star property has 6 restaurants along with conveniences like a full-service spa and an outdoor pool.
View more Resorts in CancunOpens in a new window

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • La Isla Shopping Mall - 13 min walk - 0.7 miles
  • Isla Dorada - 16 min walk - 0.9 miles
  • Cancun Interactive Aquarium - 16 min walk - 0.9 miles
  • Hotel Zone Beaches - 6 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive

Restaurants

  • ‪Park Royal Cancun - ‬14 min walk
  • ‪Los Chachalacos - ‬14 min walk
  • ‪El Mirador - ‬10 min walk
  • ‪Taco y Tequila - ‬17 min walk
  • ‪Bubba Gump Shrimp Co. - ‬1 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Guests of Hyatt Zilara Cancun - Adults Only - All Inclusive enjoy a full-service spa, karaoke, and an outdoor pool. If you plan to drive, free valet parking is available. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.
LED TVs come with cable channels. Pillowtop beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Free minibar items, furnished balconies or patios, and coffee makers are also available.
An outdoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Live Aqua Cancun - Adults Only - All-Inclusive
Zona Hotelera
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
9.2 out of 10, Wonderful, 2,133 reviews
$396 nightly
The price is $484
Aug 25 - Aug 26
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Hot tub
  • Karaoke
  • Outdoor pool
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (6,781 square feet of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2007
  • Comprehensive food waste policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

All Inclusive Hyatt
All Inclusive Hyatt Cancun
Cancun Zilara Hyatt
Hyatt All Inclusive
Hyatt Zilara
Hyatt Zilara All Inclusive
Hyatt Zilara Cancun
Zilara Hyatt
Zilara Hyatt Cancun
Royal Cancun Resort
Royal Hotel Cancun
The Royal Hotel Cancun
The Royal In Cancun Hotel Cancun
Hyatt Zilara Adults All Inclusive
Hyatt Zilara Cancun Adults
Hyatt Zilara Adults
Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara Adults All Inclusive All-inclusive property
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
Hyatt Zilara Cancun All Inclusive Adults Hotel
Hyatt Zilara All Inclusive Adults Hotel
Hyatt Zilara Cancun All Inclusive Adults
Hyatt Zilara Cancun All Inclusive
Hyatt Zilara All Inclusive Adults
Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
Hyatt Zilara Cancun Adults Only All Inclusive
Hyatt Zilara Inclusive Adults

Frequently asked questions

Can I book all-inclusive options at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive has all inclusive rates that come with all meals and many onsite activities included. Activities include snorkeling, volleyball, and bartending classes.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of Aug 18, 2026, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on Sep 3, 2026 start from $509, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is a free cancellation option available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive provides free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

What is there to do around Hyatt Zilara Cancun - Adults Only - All Inclusive?

This property is situated in Zona Hotelera within a short 15-minute walk of La Isla Shopping Mall and also 2 minutes on foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. You'll also find Forum Beach and Gaviota Azul Beach within a short drive.

Is there parking available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, valet and self parking are offered for free at the property.

Is there a spa at Hyatt Zilara Cancun - Adults Only - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, prenatal massages, aromatherapy, and detox wraps.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a beachfront restaurant, and beachside massages at this property.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive include a casino at the property?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive doesn't have a casino.

Is there an indoor pool at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, this property doesn't have an indoor pool; however, there are an outdoor pool and a hot tub.

What will couples enjoy most about a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

This adults-only property offers many amenities for couples such as a beach and a beach bar with some guestrooms featuring a private hot tub.

Are there hot tubs at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, but this property offers jetted bathtubs in all guestrooms.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Hyatt Zilara Cancun - Adults Only - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Are there connecting rooms at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, this property doesn't feature connecting guestrooms.

What is the closest airport to Hyatt Zilara Cancun - Adults Only - All Inclusive?

The closest major airport to Hyatt Zilara Cancun - Adults Only - All Inclusive is Cancun Intl. Airport (CUN), which is 13.2 mi away (21 minutes by car).

Are there rooms with balconies at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yes, every guestroom at Hyatt Zilara Cancun - Adults Only - All Inclusive comes with a furnished balcony/patio and some offer ocean views.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive host weddings?

There are wedding services available at Hyatt Zilara Cancun - Adults Only - All Inclusive if that's in your vacation plans.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1193 out of 1521 reviews
Rating 8 - Good. 202 out of 1521 reviews
Rating 6 - Okay. 65 out of 1521 reviews
Rating 4 - Poor. 26 out of 1521 reviews
Rating 2 - Terrible. 35 out of 1521 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jeng Jung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great place to stay
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Evaristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. The only downside is they don’t have enough waiters taking drink orders around the pool like the hotels in the Cancun area. But the food here is honestly some of the best I’ve had.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property beaches were nice and clean. Staff was very friendly. Food was excellent better than anticipated.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Shinnosuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are wonderful!!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and always kept up. Excellent views staff was very attentive and made you feel at home visit Jose in the coffee shop for fun coffee art and coffee was very tasty. Spa was truly relaxing Keven and Susana was some of the best.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

ALEX DEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Karen Lynn

Liked: Cleanliness, amenities, property conditions & facilities
Staff were wonderful especially our Butlers Omar, David and Migiel. Room was very clean and maid service was great. Restaurant options were very good as well as the outside areas by the pools were convenient for pool goers.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Laura

Liked: Amenities
Excellent resort
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Leidy Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, delicious food, amazing staff.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Ryan Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a excellent resort.
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for vacation with all inclusive.
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Meline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel nice beach and the stuff where very friendly
Stayed 7 nights in Mar 2025
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and great location
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities
Beautiful location and was a great stay! Staff was the friendliest!
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Brenda Baker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff excellent!
Stayed 4 nights in Jan 2025
Verified review

10/10 Excellent

Jasamine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great staff!
Stayed 3 nights in Feb 2025
Verified review

2/10 Terrible

DOUGLAS KEITH

The Zilara informed us 3 hours before our flight that they would not be open and booked us at the Ziva. We had confirmed with the Zilara the day before and had booked cabana’s. At that point we couldn’t cancel flights and decided to go. Zilara then texted at 10:00 pm the day we arrived that they were in fact open and we could move there. At that point we were unbacked at the Ziva and had no confidence that the Zilara was ready as we saw construction equipment at the hotel.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Joelle Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food - great shows - staff was amazing
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

christa

Liked: Amenities
The beach was amazing and the service was top notch. The spa was also incredible!
Stayed 6 nights in Mar 2025
Verified review

10/10 Excellent

Vinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the PERFECT hotel...LOVED everything about it!
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing so was the food! close to the cancun airport a plus!
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

KYOUNG JU

Liked: Cleanliness, staff & service, property conditions & facilities
Great! A resort
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort, food, staff, beach
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly, enjoying our stay.
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

Hae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options and food are excellent and the staff are courteous and friendly!
Stayed 4 nights in Jan 2025