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Recent guest reviews

The property was great, staff was nice and helpful. Unfortunately, I was not impressed with food at all.

Amazing staff and very clean and ambient resort!

Absolutely great ! Facility and staff is just amazing …. Thanks

Highly recommend

Nice, modern and exceptional customer service.

Mattress is terrible! Worse I've ever had, absolutely no lumbar support or support whatsoever! You literally fall through on it. NY back shoulders and neck were killing me. Food needs help, many selections but it's tasteless and oil quality is low that's why most of it tastes bitter. They use a butter replacement so everything has this margarine taste in it. I couldn't find a decent place to eat. Olio is for special members only and the Grill has an hour wait for dinner. Everything else was terrible. Absolutely disappointed in the food. Because the beach area is small it's very crowded and you will get no rest due to sales people who will bother you every 5 minutes to sell you something. Jetski creates gasoline smell on the beach and mega waves that knock you down. Not relaxing at all on the beach!

Amazing

The whole aesthetic of the hotel was first class and soothing. In addition the customer service was top notch. We felt like everyone took a special interest in making our stay amazing.

Service waa excellent. Prem liquor could be better. Very nice atmosphere n very relaxing

We really enjoyed the amenities at the resort. The spa and some of the bars at the pool. Overall a very nice experience and would definitely visit again.

This property is sexy and sophisticated. Great for honey moon goers or new couples or retired couples. What brought my score down for this hotel is a couple things. Upon checking in, our greeting was not up to par especially for the amount of money we paid. There was no sense of being welcomed. Our rooms were not organized and not put on the same floor. One of the rooms was suppose to have birthday compliments. They forgot to do it. My family inquired and they did it on the wrong room a couple days later. Anyways we check in after a long day of flying, and there are just way too many documents to fill out. The check in process is way to lengthy and needs to be cut down so they’re aren’t people piling up in the reservation area. Anyways we get to our room, and the mini fridge is broken and the selection of three mini alcohol bottles seemed out of place. The set up was not nice. I feel if that was the case they should not have put it at all. Aside from that we had a couple other encounters with the TV not working and sink backing up. We had to call concierge many times to have someone come to our rooms and fix these issues. Housekeeping was great and did their due diligence every day. My butler introduced herself to me once… i texted her for some help during our stay and well she never responded. The servers at the restaurant are mostly nice. Some of them caught an attitude. One specifically at the Italian restaurant Nibbiolo. Food was mediocre.

Accessibility to all amenities was fantastic! The property space and design allowed for numerous tastes in being poolside.

Beautiful property. Friendly and helpful staff. I did see staff enforcing current COVID restrictions which was reassuring. They were constantly cleaning. They were understaffed so the service was understandably slower than normal. The pool areas were lovely, drinks and food delicious.

Blvd. Kukulcan km. 14.5 Retorno Del Rey Cancun QROO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Marina

Located in Zona Hotelera within 2 miles (3 km) of La Isla Shopping Mall, Secrets The Vine Cancun - Adults Only - All Inclusive is within a few miles (5 km) of other popular sights such as Delfines Beach. This 497-room, 5-star property has 4 outdoor pools along with a marina and a full-service spa. Centrally located in Cancun, the property is connected to the convention center, and a short walk from Ballenas Beach and Aquaworld.


Dining

Enjoy a leisurely bite to eat at Market Cafe, the property's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe.


Rooms

42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include furnished balconies, free international calls, and free local calls.


Property features

Secrets The Vine Cancun - Adults Only - All Inclusive features a marina, a full-service spa, and 4 outdoor pools. Free valet and self parking are available, and there's also an area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this adults-only property include a gym, a sauna, and free WiFi in public areas.

Room options

Deluxe Partial Ocean View Double

2 Double Beds | Sleeps 3

Deluxe Partial Ocean View King

1 King Bed | Sleeps 2

Run of the House

2 Double Beds | 1 King Bed | Sleeps 3

Preferred Club Deluxe Ocean View King

1 King Bed | Sleeps 2

Guest reviews for Secrets The Vine Cancun - Adults Only - All Inclusive

Everyone (17) Couples (19) Family (10)
4
Partner Couples

The property was great, staff was nice and helpful. Unfortunately, I was not impressed with food at all.

By on Aug 10, 2022

Review comment responded on Aug 11, 2022

Dear Karen, Thank you very much for sharing your kind words and observations about your recent stay with us. We are very happy to hear that overall your stay was a most pleasant and that you were impressed with our facilities and our colleagues' attentive service. We appreciate your overview as it allow us to know our highs and lows. Please be confident that your feedback will not be overlooked. Our team hopes to have the opportunity to be your hosts again in the future. Best regards, Lina Arzuffi Social Media Coordinator

5
Partner Couples

Amazing staff and very clean and ambient resort!

By on Jul 29, 2022

Review comment responded on Jul 29, 2022

Dear Nehme, We sincerely appreciate your kind words about our resort. It was a pleasure having you home, and we are thrilled to read that your experience was amazing. We specially thank you for pointing out the pristine state of our sleek facilities and the warm service from our colleagues. Our team looks forward to having the opportunity to be your host again on your next visit to the Mexican Caribbean. Best regards, Lina Arzuffi Social Media Coordinator

5
Partner Couples

Absolutely great ! Facility and staff is just amazing …. Thanks

By on Jul 20, 2022

Review comment responded on Jul 20, 2022

Dear Mauricio, Thank you for selecting the hospitality of Secrets The Vine Cancun, and for taking the time to write an overview about your recent experience with us. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintaining the Secrets Resorts brand standards. Your feedback has been shared with the team as a motivation to keep up our work. We look forward to having the pleasure of hosting you back in the near future. Best regards, Lina Arzuffi Social Media Coordinator

5
Partner Couples

Highly recommend

By on Jun 2, 2022

Review comment responded on Jun 9, 2022

Dear kristofer, We would like to thank you for choosing our resort as your host on your recent getaway to our destination. It was a pleasure having you, and we appreciate that you have taken the time to rate your experience. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort. Kind regards, Lina Arzuffi Social Media Coordinator

5
Everyone

By on May 21, 2022

5
Partner Couples

Nice, modern and exceptional customer service.

By on Jan 25, 2022

Review comment responded on Jan 26, 2022

Dear Jack, We would like to thank you for selecting Secrets The Vine Cancun as the host of your recent getaway to our beautiful destination and for taking the time to share your experience. We are very happy to hear that you enjoyed our facilities and service. Your kind words will be shared with our team as motivation to keep up with our work. We hope to have the opportunity to be at your service again very soon. Best regards,Lina Arzuffi Social Media Coordinator

2
Family

Mattress is terrible! Worse I've ever had, absolutely no lumbar support or support whatsoever! You literally fall through on it. NY back shoulders and neck were killing me. Food needs help, many selections but it's tasteless and oil quality is low that's why most of it tastes bitter. They use a butter replacement so everything has this margarine taste in it. I couldn't find a decent place to eat. Olio is for special members only and the Grill has an hour wait for dinner. Everything else was terrible. Absolutely disappointed in the food. Because the beach area is small it's very crowded and you will get no rest due to sales people who will bother you every 5 minutes to sell you something. Jetski creates gasoline smell on the beach and mega waves that knock you down. Not relaxing at all on the beach!

By on Dec 24, 2021

Review comment responded on Dec 27, 2021

Dear Lydia, We appreciate the time that you have invested in writing an overview of your stay with us. We regret knowing that we have not fulfilled your expectations during your visit. Please be certain that we have taken your feedback seriously, and we will work in our opportunity areas in order to deliver better service to our guests. We are working on a daily basis to exceed our guest's expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay. Best regards, Lina Arzuffi Social Media Coordinator

5
Family Partner Couples

Amazing

By on Nov 18, 2021

Review comment responded on Nov 22, 2021

Dear Hunter, Thank you for taking the time to rate our resort, we are delighted to know your experience at Secrets The Vine Cancun was a most pleasant one. We hope to have the honor of welcoming you back home in the future and provide you with another wonderful stay. Best regards, Lina Arzuffi Social Media Coordinator

5
Partner Couples

The whole aesthetic of the hotel was first class and soothing. In addition the customer service was top notch. We felt like everyone took a special interest in making our stay amazing.

By on Oct 2, 2021

Review comment responded on Oct 5, 2021

Dear Pamela, We would like to thank you for selecting our resort as the host of your recent getaway to our beautiful destination. It's with great pride that we read about your excellent experience with us. We sincerely appreciate your kind words and observations about the aesthetic of our resort and of course the service provided by our team. Please be confident that we've shared your kind comments with our staff as motivation to keep up with our commitment to offering truly remarkable experiences to our guests. We look forward to having the pleasure of hosting you back in the near future. Best regards.

5
Partner Couples

Service waa excellent. Prem liquor could be better. Very nice atmosphere n very relaxing

By on Aug 14, 2021

Review comment responded on Aug 19, 2021

We would like to thank you for selecting our resort as your host on your recent gateway to our destination. It was a pleasure having you, and we appreciate that you have taken the time to share your experience here. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guests. We highly appreciate your gracious comments here and have shared them with our team. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. Kind regards.

Secrets The Vine Cancun - Adults Only - All Inclusive

Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun, QROO 77500
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