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Recent guest reviews

Great staff specially the one cleaning the room. They are hard workers and very nice.

The beach was fantastic. I loved that it was away from the crowded area on the peninsula. Staff was extremely friendly and helpful

Windows wouldn't close. Lacking maintenance. Rooms had and "old" smell

Right on the beach; staff wonderful and friendly; very clean; lots to do; organized; food is OK, but a bit expensive

Staff service and facility, very friendly, clean and great value

I booked a suite with a ocean view with newly modern style room stated on booking information. When i arrived i got a room that was modern but did not have a oceanfront view , So i was told just stay in this room for the night and we will switch you to a beachfront room tomorrow , Which they did but this room was so outdated it looked like a room from the year 1975. Which i stayed in this room because it had a great view of the pool and the Beach/Ocean. The elevator needs to be repaired i almost lost my arm , The elevator closed on my arm and i could not stop the door from closing , I believe this would be dangerous . I witnessed this several times during my stay on other guests as well. But i have to say the staff, the pool and the beach was excellent and i did enjoy my stay and the beach was clean and maintained perfectly . This was my second time at this Hotel and i would return . I hope they make some improvements cause this place is enjoyable despite some issues.

What I liked was that the service was pretty good! The resort look like the pictures on your site. However, I didn’t like The fact that if a guest was going to go on an excursion all they provide it was a boxed lunch with their preselected menu items. If you’re paying for the buffet option you should be entitled to a refund for that given day or be able to indicate 2 to 3 menu items that you’d like included in that box.

Beach and view were nice. Service, access to facilities and customer service awful experience.

The ocean plus activities for the kids were good. The buffet was great and they served different items everyday.

Boulevard kukulcan km 5.5 zona hotelera Cancun QROO

Hotel highlights

  • Walking distance to Langosta Beach and Tortuga Beach
  • Free WiFi in rooms and public areas
  • Free uncovered self parking
  • Onsite dining

Located in Zona Hotelera, Hotel Casa Maya is within a 5-minute walk of Langosta Beach and within 15 minutes of other popular attractions like Tortuga Beach. This 370-room, 3.5-star resort has 2 outdoor pools along with a marina and 2 restaurants.


Dining

Enjoy dining at one of 2 onsite restaurants including La Veranda, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:30 AM.


Rooms

Hotel Casa Maya's 370 rooms provide microwaves, coffee makers, and safes. Guests can expect free WiFi and 24-inch flat-screen TVs with cable channels. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Phones and wardrobes or closets are also standard.


Property features

Guests of Hotel Casa Maya have access to a marina, 2 outdoor pools, and a children's pool. You can take advantage of free parking, along with an area shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and concierge services. Other amenities at this beach resort include a fitness center, free WiFi in public areas, and a business center.

Room options

Ambassador Suite

2 Double Beds | 1 King Bed | Sleeps 6

Standard Studio

2 Double Beds | Sleeps 4

Guest reviews for Hotel Casa Maya

Everyone (38) Couples (7) Family (12) Friends (1)
5
Everyone

By on Jan 20, 2021

Review comment responded on Feb 2, 2021

Estimado Youree, estamos felices de saber que su estancia en Casa Maya ha sido placentera. Esperamos nos visite nuevamente en sus próximas vacaciones.

5
Family

Great staff specially the one cleaning the room. They are hard workers and very nice.

By , from Connecticut on Jan 10, 2021

Review comment responded on Jan 11, 2021

DearWilliam, Thank you for taking the time to review our service. We are more than happy to know you had an excellent stay. We look forward to welcoming your visit on next vacation.

5
Friends

The beach was fantastic. I loved that it was away from the crowded area on the peninsula. Staff was extremely friendly and helpful

By on Jan 6, 2021

Review comment responded on Jan 6, 2021

Dear Michelle, Thank you for taking the time to review our service. We are more than happy to know you had an excellent stay. We look forward to welcoming your visit on next vacation.

5
Everyone

By on Sep 21, 2020

Review comment responded on Sep 22, 2020

Estimado huésped, ¡Gracias por elegir Hotel Casa Maya! Nos alegra saber que ha disfrutado su estancia. Les esperamos con gusto en su próxima visita.

4
Everyone

By on Aug 12, 2020

Review comment responded on Aug 13, 2020

Estimado Huésped, Gracias por tomarse el tiempo de valorar su experiencia con nosotros. Le esperamos en sus próximas vacaciones con los brazos abiertos.

3
Everyone

Windows wouldn't close. Lacking maintenance. Rooms had and "old" smell

By , from Honduras on Mar 5, 2020

Review comment responded on Mar 5, 2020

Dear Guest, We are grateful for taking the time to review our service. We´ll be following up on the windows maintenance to avoid this happened again, we really apologize for the inconvenience caused. Look Forward to welcome your visit in a near future. Regards,

4
Everyone

By on Feb 24, 2020

Review comment responded on Feb 25, 2020

Thank you for visiting Casa Maya Hotel, We look forward to welcoming your next visit!

5
Family

Right on the beach; staff wonderful and friendly; very clean; lots to do; organized; food is OK, but a bit expensive

By on Feb 20, 2020

Review comment responded on Feb 21, 2020

Dear guest, Thank you for your kind comments about our service. We are more than happy to know you have enjoyed your experience. We look forward to welcoming your visit in the near future.

4
Everyone

By on Feb 19, 2020

Review comment responded on Feb 20, 2020

Thank you for reviewing our service. We look forward to welcoming your visit on your next vacation.

5
Business Business

Staff service and facility, very friendly, clean and great value

By on Feb 12, 2020

Review comment responded on Feb 13, 2020

Thanks for taking the time to comment about our service.

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