Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools

Choose dates to view prices

Where to?

Dates

June 2025

July 2025

The Level, Suite, Ocean View | 2 bedrooms, down comforters, minibar, soundproofing

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All inclusive
Housekeeping
Laundry

Explore the area

Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500

Langosta Beach
‪1 min walk‬
Cancun Convention Center
‪5 min drive‬
La Isla Shopping Mall
‪11 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪29 min drive‬

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Room options

The Level, Suite, Ocean View

872 sq ft
Ocean view
Sleeps 5
1 King Bed OR 2 Double Beds

The Level Grand Suite

1119 sq ft
Ocean view
Sleeps 8
1 King Bed and 2 Twin Beds

The Level, Room, Ocean View

441 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Melia Room, Ocean View

441 sq ft
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

The Level Room Swim Up

441 sq ft
Ocean view
Sleeps 4
1 King Bed

Melia Suite Ocean View

872 sq ft
Ocean view
Sleeps 5
1 King Bed OR 2 Double Beds

The Level Suite Swim Up

872 sq ft
Ocean view
Sleeps 5
1 King Bed

About the neighborhood

Cancun

Located in Zona Hotelera, Melia Casa Maya Cancun All Inclusive is adjacent to Langosta Beach with other popular attractions like Cancun Convention Center within a within a few miles (5 km). This 260-room, 4-star property has 2 outdoor pools along with a free water park and 4 restaurants.

What's nearby

Langosta Beach - 1 min walk - 0.0 miles
Tortuga Beach - 17 min walk - 0.9 miles
Playa Tortugas - 3 min drive - 1.3 miles
Cancun Convention Center - 5 min drive - 2.8 miles
La Isla Shopping Mall - 11 min drive - 5.1 miles

Getting around

Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

‪Breakfast - ‬7 min walk
‪Venecia - ‬10 min walk
‪Las Olas - ‬10 min walk
‪RIU Caribe Pizzeria - ‬7 min walk
‪Swim-up Bar - ‬6 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools

Guests of Melia Casa Maya Cancun All Inclusive have access to 2 outdoor pools, a free water park, and a children's pool. You can take advantage of free parking, along with an airport shuttle. The 24-hour front desk has multilingual staff ready to assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this all-inclusive property include free WiFi in public areas, a terrace, and laundry facilities.

Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Minibars, coffee makers, and phones are other standard amenities.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Similar properties

1 bedroom, premium bedding, free minibar, in-room safe

On private beach
Pool
All inclusive
Spa

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Airport shuttle available
Area shuttle (surcharge)
Free uncovered self parking on site
Onsite parking includes off-street options

Food and drink

3 bars/lounges
4 restaurants

Restaurants on site

Cape Nao
Casa Nostra
Lobby Bar Boreal
Merkado
The Grill

Things to do

2 outdoor pools
Beach volleyball
Children's pool
Free water park
Playground
Shopping
TV in common areas
Waterslide

Family friendly

2 outdoor pools
Babysitting
Children's games
Children's pool
Free water park access
Laundry facilities
Playground
Soundproofed rooms
Waterslide

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Elevator (71 inch wide door)
Pool access ramp on site
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant

2 buildings
8 floors
Communal living room
Smoke-free property

Room amenities

Bedroom

Bedsheets provided
Down comforter

Bathroom

Bathrobes
Free toiletries
Hair dryer
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

55-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Minibar

Air conditioning (climate-controlled)
Iron/ironing board on request
Phone
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

Resort fee: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

Pool access available from 8:00 AM to 8:00 PM.
Registered guests are the only ones allowed in guestrooms.

Property is also known as

Casa Maya

Casa Maya Cancun

Casa Maya Hotel

Hotel Casa Maya

Hotel Casa Maya Cancun

Maya Casa

Cancun Casa Maya

Casa Maya Cancun Hotel Cancun

Casa Maya Hotel Cancun

Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Is a free cancellation option available at Melia Casa Maya Cancun All Inclusive?

Melia Casa Maya Cancun All Inclusive offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Melia Casa Maya Cancun All Inclusive?

As of Jun 15, 2025, prices found for a 1-night stay for 2 adults at Melia Casa Maya Cancun All Inclusive on Jun 20, 2025 start from $369.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Melia Casa Maya Cancun All Inclusive?

This property is situated in Zona Hotelera within a short 3-minute walk of Langosta Beach and also 15 minutes on foot from Tortuga Beach. You'll also find La Isla Shopping Mall and Playa Tortugas within a short drive.

Is parking available on site at Melia Casa Maya Cancun All Inclusive?

Yes, uncovered self parking is offered for free at the all-inclusive property.

Does Melia Casa Maya Cancun All Inclusive feature a casino?

No, Melia Casa Maya Cancun All Inclusive doesn't have a casino.

Will I find an indoor pool at Melia Casa Maya Cancun All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools. Guests have pool access between 8:00 AM and 8:00 PM.

Is Melia Casa Maya Cancun All Inclusive a good place to stay for couples?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 outdoor pools, 3 bars, and an ocean-view restaurant.

Does Melia Casa Maya Cancun All Inclusive have a hot tub?

No, there isn't a spa tub at this all-inclusive property.

Does Melia Casa Maya Cancun All Inclusive feature a restaurant that includes a breakfast menu?

No, Melia Casa Maya Cancun All Inclusive doesn't have a restaurant that serves breakfast.

Will Melia Casa Maya Cancun All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Melia Casa Maya Cancun All Inclusive.

Does Melia Casa Maya Cancun All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

How far is the airport from Melia Casa Maya Cancun All Inclusive?

The closest major airport to Melia Casa Maya Cancun All Inclusive is Cancun Intl. Airport (CUN), which is 17 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Melia Casa Maya Cancun All Inclusive?

Yes, some guestrooms at Melia Casa Maya Cancun All Inclusive offer a balcony and may feature ocean views.

Melia Casa Maya Cancun All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Rastislav, EDMONTON

Traveled with family

May 31, 2025

Liked: Cleanliness, amenities, property conditions & facilities

All good

Stayed 11 nights in May 2025

6/10 Okay

Ana

Traveled with family

Apr 8, 2025

Liked: Cleanliness

The location is a bit outdated and it has a humidity smell. Elevators are small. Rooms have a good size but it feels weirdly. Beds are too hard for my personal comfort. Water gets all over the floor from the shower area. It takes a while for staff to refill the buffet area. Staff seemed slow or it felt like they were understaffed however the staff were very kind. I’m glad I had the “level”. Nice beach with calm water, it’s perfect for kids.

Stayed 3 nights in Apr 2025

10/10 Excellent

Anthony

Mar 19, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I usually am ready to go home at the end of vacation, but this experience I wanted to stay longer. The staff were amazingly friendly and so helpful. The food was delicious and fresh at both restaurants and the buffet. Our boys truly enjoyed all of the kids amenities, water park, and the special activities/games for the kids. The room was spacious and clean and we loved the location. We really liked that we could simply get on the bus and go sight seeing. What an excellent trip. We look forward to going back soon.

Stayed 4 nights in Mar 2025

6/10 Okay

Kathleen

Traveled with family and small children

Mar 14, 2025

Liked: Cleanliness

Disliked: Staff & service

I just got back home after spending 7 nights at Melia Casa Maya with my husband and two small children. I picked this property because we had stayed at the Melia Falcon in Punta Cana DR and had excellent service and the hotel was top notch. I did not pay for Level status at the Falcon or Casa Maya. Casa Maya was a bit of a disappointment after staying at the Falcon in the DR. The service was so so bordering poor at times. At Mercado restaurant, I could eat my entire meal before my drink came. With the exception of Claudia and a few other staff, most of the employees were not very friendly or accommodating. The suite we stayed in was sparse , the minbar lacked snacks and it was difficult at times to get bottled water for our infant’s bottles. We ended up going to the store and buying water. Maybe the level status buys better service at Casa Maya? On the positive side, we enjoyed the water park and the beach was great for kids. Having a suite was helpful with two small children who nap. If I return to Cancun, it probably won’t be to Casa Maya. Casa Maya left me longing for the Melia Falcon in the Punta Cana. Overall, I rate Casa Maya a 5.5/10.

Stayed 7 nights in Mar 2025

8/10 Good

James

Mar 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 10 nights in Feb 2025

8/10 Good

edgar

Traveled with family

Mar 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel

Stayed 7 nights in Mar 2025

10/10 Excellent

Claude

Traveled with family and small children

Mar 11, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service

Stayed 7 nights in Mar 2025

10/10 Excellent

myeongjin

Mar 9, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Mar 2025

8/10 Good

Scott

Mar 4, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Feb 2025

10/10 Excellent

Yarely

Traveled with family and small children, Traveled with family

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service and hospitality is what really makes this place great. I’ve stayed at nice hotels that didn’t give us this type of service. When I spoke to client services about my issues with dining they immediately upgraded me to level so I could have a better experience. That in itself made the entire trip worth it and happier. I would definitely stay again. Great for families!! Shout out to Natanael genaro and Claudia! And the general manager

Stayed 4 nights in Feb 2025

8/10 Good

gregory

Traveled with family

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Volleyball was great, good selection of cocktails, beach was nice.

Stayed 5 nights in Feb 2025

8/10 Good

David

Feb 26, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Majo was amazing

Great service and hotel but the staff were amazing one lady particularly Maria Jose or Majo… she was my concierge liaison and she was brilliant, also Fernando is a lovely chap they helped me regarding a nightmare experience at the Royalton Riviera Cancun- avoid the Royalton like a plague

Stayed 7 nights in Feb 2025

8/10 Good

Nancy

Traveled with family and small children

Feb 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For a property that only reopened a couple months ago, I thought it was well-ran. You could tell not everything was renovated (bathroom sinks and showers) but what was renovated was very nicely updated. Overall we had a very good experience. Pros: - good for young kids - nice beach - easy check in check out - good buffet - nice facilities (public bathrooms, dining areas) - concierge available for booking excursions Cons: - not many dining options and you had to make reservations for dinner - furniture moving made loud noises since there is no carpet (mattered because my daughter still naps) - wish there was another bar outside since there were long lines

Stayed 4 nights in Feb 2025

8/10 Good

Wenliang

Traveled with family

Feb 25, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pretty quiet. Lots of kids activities.

Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew Jon

Traveled with family and small children, Traveled with family

Feb 24, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort was beautiful and room was nice and clean. Between the pool, waterpark and beach there was plenty to do with the kids. The food was very good.

Stayed 7 nights in Feb 2025

8/10 Good

Paul

Traveled with family

Feb 24, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice sand beach. Clean, food was average.

Stayed 6 nights in Feb 2025

8/10 Good

Travis

Traveled with family and small children

Feb 22, 2025

Liked: Amenities, property conditions & facilities

Good people. Quiet and very attentive

Stayed 6 nights in Feb 2025

10/10 Excellent

Suleidy

Traveled with family

Feb 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.

Stayed 4 nights in Feb 2025

8/10 Good

Mariel

Traveled with family and small children

Feb 20, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Small resort great for small kids limited food options and not a ton of staff but good experience overall

Stayed 3 nights in Feb 2025

10/10 Excellent

Kathleen A

Traveled with family and small children

Feb 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Victor was very accommodating at check in and Adrian was beyond helpful working on correcting our transfer to the airport. The staff was lovely and the hotel was clean. The beach was very close and the pools were wonderful. My children (7 & 8) loved the water park. The slides were fun for kids and adults. The big slides were slow enough for young children to enjoy. We enjoyed the nightly entertainment, the food and drinks. There were plenty of chairs at the beach and pool. The pool towels were large and fluffy. There was always plenty of food and a good variety. The property is smaller than most all inclusive resorts, which made it feel safe and convenient for families. We stayed in a suite with a balcony. The room was huge and clean. The beds were comfortable, the view was amazing and the suite was kept very clean.

Stayed 3 nights in Feb 2025

10/10 Excellent

Charles Paul, Clarksville

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Feb 2025

10/10 Excellent

Digna

Feb 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with family and small children

Feb 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was really nice, affordable, great staff and activities, food wasn't 5 star, but eating off the menu was included and good. Great beach, awesome pool, big room, really happy with our experience

Stayed 5 nights in Jan 2025

10/10 Excellent

Tailai

Traveled with family

Feb 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing stay at this hotel! The service was exceptional—staff were friendly, attentive, and always ready to help. The food was delicious with a great variety of options to choose from. Our ocean-view room was beautiful, offering stunning views and a relaxing atmosphere. The water slide was a fun highlight, especially for families. We also enjoyed the different entertainment programs available every day and night, keeping us engaged throughout our stay. Overall, a fantastic experience—very satisfying and highly recommended!

Stayed 6 nights in Feb 2025