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Grand Park Royal Cancun - All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
VIP Access

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Photo gallery for Grand Park Royal Cancun - All Inclusive

2 outdoor pools, pool umbrellas, sun loungers
6 restaurants, breakfast, lunch, dinner served; international cuisine
Royal Master Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk
Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk
On the beach, sun loungers, beach towels

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot Tub
  • Room service

Explore the area

View in a map
Boulevard Kukulkan Km 10.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Chac Mool Beach
    ‪13 min walk‬
  • Place, Forum Beach
    ‪18 min walk‬
  • Place, La Isla Shopping Mall
    ‪8 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Villa Deluxe

1 bedroom, free minibar, in-room safe, desk

Villa Deluxe

  • 517 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Junior Suite Plunge Pool

1 bedroom, free minibar, in-room safe, desk

Villa Junior Suite Plunge Pool

  • 527 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Master Suite Plunge Pool

1 bedroom, free minibar, in-room safe, desk

Villa Master Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim up King

Deluxe Swim up King | Garden view

Deluxe Swim up King

8.6 out of 10
Excellent
(33 reviews)
  • 570 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | 1 bedroom, free minibar, in-room safe, desk

Master Suite

  • 786 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed and 1 Double Murphy Bed

View all photos for Premier Ocean Front Doble

Premier Ocean Front Doble | 1 bedroom, free minibar, in-room safe, desk

Premier Ocean Front Doble

8.4 out of 10
Very good
(84 reviews)
  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Master Suite Ocean Front | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Master Suite Ocean Front

7.4 out of 10
Good
(3 reviews)
  • 786 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite Doble Hot Tub

Royal Suite Doble Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Royal Suite Doble Hot Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 753 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Superior Ocean Front Double

Premier Superior Ocean Front Double | 1 bedroom, free minibar, in-room safe, desk

Premier Superior Ocean Front Double

  • 441 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double | 1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View Double

7.6 out of 10
Good
(4 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Royal Master Suite Hot Tub

Royal Master Suite Hot Tub | Living area | 40-inch LED TV with satellite channels, TV, iPod dock

Royal Master Suite Hot Tub

  • 1023 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Royal Suite Hot Tub

Grand Royal Suite Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Grand Royal Suite Hot Tub

  • 1109 sq ft
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Superior Ocean Front King

Premier Superior Ocean Front King | 1 bedroom, free minibar, in-room safe, desk

Premier Superior Ocean Front King

8.0 out of 10
Very good
(2 reviews)
  • 441 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Villa Deluxe Ocean Front

Villa Deluxe Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Villa Deluxe Ocean Front

  • 517 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa Premier Plunge Pool Ocean Front

Villa Premier Plunge Pool Ocean Front | View from room

Villa Premier Plunge Pool Ocean Front

  • 527 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Villa Master Suite Ocean Front

Grand Villa Master Suite Ocean Front | 1 bedroom, free minibar, in-room safe, desk

Grand Villa Master Suite Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • 926 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa Premier PlungePool King OceanFront

Villa Premier PlungePool King OceanFront | 1 bedroom, free minibar, in-room safe, desk

Villa Premier PlungePool King OceanFront

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Deluxe Ocean View King | 1 bedroom, free minibar, in-room safe, desk

Deluxe Ocean View King

8.4 out of 10
Very good
(173 reviews)
  • 388 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite King Hot Tub

Royal Suite King Hot Tub | 1 bedroom, free minibar, in-room safe, desk

Royal Suite King Hot Tub

9.0 out of 10
Wonderful
(36 reviews)
  • 667 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

Located in Zona Hotelera within a short walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, Grand Park Royal Cancun - All Inclusive is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 247-room property has 2 outdoor pools along with a full-service spa and 6 restaurants.

What's nearby

  • Chac Mool Beach - 13 min walk - 0.7 miles
  • Forum Beach - 18 min walk - 1.0 mile
  • La Isla Shopping Mall - 8 min drive - 1.4 miles
  • Cancun Convention Center - 9 min drive - 1.1 miles
  • Gaviota Azul Beach - 12 min drive - 1.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Snack Grand Park - ‬3 min walk
  • ‪El Oriental - ‬3 min walk
  • ‪Flor De Sal - ‬3 min walk
  • ‪El Mirador - ‬1 min walk
  • ‪Lobby Bar - ‬7 min walk

About this property

Grand Park Royal Cancun - All Inclusive

Family fun on the beach, with 2 outdoor pools, near La Isla Shopping Mall
Guests of Grand Park Royal Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a rooftop terrace, free WiFi in public areas, and a hot tub.
Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and iPod docks are also available. Change of towels is available on request.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 13 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Flor de Sal
  • Koi
  • Le Grand Prime & Lounge
  • Veranda

Things to do

  • 2 outdoor pools
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Shopping

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 7,535 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (43 inches high)

More

  • 4 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property enforces a strict dress code in the restaurants.
All guests, including children, are required to present a valid government-issued ID card at check-in. Accompanying minors need to show a birth certificate or school ID with a photo.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses wind energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Cancun Grand Park Royal
Cancun Grand Park Royal Caribe
Grand Park Royal Cancun Caribe
Grand Park Royal Caribe All Inclusive
Grand Park Royal Cancun Caribe All Inclusive Hotel
Grand Park Royal Caribe All Inclusive Hotel
Grand Park Royal Cancun Caribe All Inclusive
Grand Park Royal Caribe
Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
Park Royal Resort Inclusive
Park Royal Cancun Inclusive
Grand Park Royal Luxury Resort Cancun All Inclusive
Hotel Grand Park Royal Luxury Resort Cancun - All Inclusive
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Grand Park Royal Luxury Resort All Inclusive
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Grand Park Royal Luxury All Inclusive
Grand Park Royal Cancun Caribe All Inclusive
Park Royal Cancun Inclusive
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Grand Park Royal Luxury Resort Cancun - All Inclusive Cancun
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Grand Park Royal Cancun - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include soccer, volleyball, and water fitness classes.

How much does it cost to stay at Grand Park Royal Cancun - All Inclusive?

As of Nov 18, 2025, prices found for a 1-night stay for 2 adults at Grand Park Royal Cancun - All Inclusive on Dec 8, 2025 start from $312.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Park Royal Cancun - All Inclusive?

Grand Park Royal Cancun - All Inclusive provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

What's there to do close to Grand Park Royal Cancun - All Inclusive?

This property is situated in Zona Hotelera within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Nichupté Lagoon. You'll also find La Isla Shopping Mall and Forum Beach within a short drive.

Is there parking available at Grand Park Royal Cancun - All Inclusive?

Yes, valet parking and self parking are offered for free at the all-inclusive property.

Is a spa located at Grand Park Royal Cancun - All Inclusive?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, prenatal massages, reflexology, and couples treatments.

Does Grand Park Royal Cancun - All Inclusive feature a casino?

No, Grand Park Royal Cancun - All Inclusive doesn't have a casino.

Will I find an indoor pool at Grand Park Royal Cancun - All Inclusive?

No, this property doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What amenities will couples enjoy at Grand Park Royal Cancun - All Inclusive?

This beachfront all-inclusive property offers many amenities for couples such as 2 outdoor pools and a poolside bar with some guestrooms featuring private plunge pools.

Are there hot tubs at Grand Park Royal Cancun - All Inclusive?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Grand Park Royal Cancun - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Grand Park Royal Cancun - All Inclusive has 6 restaurants, and serves breakfast for a surcharge.

Will Grand Park Royal Cancun - All Inclusive allow pets to stay free of charge?

No, pets aren't allowed at Grand Park Royal Cancun - All Inclusive.

Does Grand Park Royal Cancun - All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Grand Park Royal Cancun - All Inclusive?

The closest major airport to Grand Park Royal Cancun - All Inclusive is Cancun Intl. Airport (CUN), which is 14.9 mi away (24 minutes by car).

Are there rooms with balconies that I can book at Grand Park Royal Cancun - All Inclusive?

Yes, every guestroom at Grand Park Royal Cancun - All Inclusive comes with a furnished balcony with some featuring ocean or garden views.

Does Grand Park Royal Cancun - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Park Royal Cancun - All Inclusive.

Reviews

Grand Park Royal Cancun - All Inclusive Reviews

8.4

Very Good

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 1205 out of 2333 reviews
Rating 8 - Good. 599 out of 2333 reviews
Rating 6 - Okay. 284 out of 2333 reviews
Rating 4 - Poor. 122 out of 2333 reviews
Rating 2 - Terrible. 123 out of 2333 reviews

Reviews

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Services and property were good.
Stayed 7 nights in Aug 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place for a vacation; family, friends or romantic partners. There are three restaurants to choose from plus the buffet. Food is good. Two pools one for families a one for adults. Both very nice plenty of activities and entertainment.
Stayed 6 nights in Aug 2025

4/10 Poor

amanda

Liked: Staff & service
Disliked: Room comfort
Stayed 6 nights in Aug 2025

6/10 Okay

Corina Miriam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dining options terrible. They should have better options. Paying 60 usd for 5 shrimps is unacceptable.
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Robert Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Julianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the adult only pool were amazing!! Big shoutout to Karina and Salvador!!
Stayed 8 nights in Aug 2025

10/10 Excellent

Osama

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very nice will go back again
Stayed 5 nights in May 2025

8/10 Good

Jennifer Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hector was amazing from the moment we arrived to the second we left. Damian was spot on service at the roof top lounge - knew our drinks after just the first night. Roger at Prime...what to say other than thank you for two amazing dinner experiences. There are many more but it would be a novel. Thank you all for a great week!!!?
Stayed 7 nights in Aug 2025

10/10 Excellent

Arthur B

Stayed 4 nights in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst Hotel property I ever visited in Cancun
Stayed 3 nights in Aug 2025

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

8/10 Good

Manuel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and I didn't like the hot tub, the water is cold.
Stayed 7 nights in Aug 2025

10/10 Excellent

michael

Liked: Amenities, property conditions & facilities
Amazing 10 out of 10
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff Definitely coming back..
Stayed 6 nights in May 2025

10/10 Excellent

NELSON, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their rooms were big and clean
Stayed 4 nights in Jul 2025

10/10 Excellent

Rafaela

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean I love Cancun and the people are friendly
Stayed 4 nights in Aug 2025

10/10 Excellent

Vicente

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 7 nights in Jul 2025

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was very nice. Upon arrival we were told of all the dining options. The pizza shop is no longer in service and Italian restaurant was not open for the first few nights of our stay. The resort itself checked all of the boxes. The pools were nice, plenty of seating available. We went to three of the (included) dining options for dinner, all were nice, but came with lengthy wait times and the food wasn’t as warm as we’d have liked, but still a nice option outside of the buffet. The staff were friendly and helpful. Only slight letdowns were the lack of hot water in the rooms, we took cold showers all week, and the nightly activities and shows were a bit lackluster. Overall it was a nice stay, beautiful resort and amazing views! We traveled with three kids (13, 11, and 9), and the resort was able to secure us two neighboring rooms.
Stayed 6 nights in Jul 2025

10/10 Excellent

Mileybi, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
ME ENCANTO EL HOTEL
Stayed 4 nights in Jul 2025

6/10 Okay

Oleg

Too aggressive and problematic time share sales!
Stayed 7 nights in Jul 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!

Our butler, Jessica, was absolutely amazing. she help us out in every way possible. Same with Maribel, the receptionist manager, she help me with a room change and did everything possible to make it rights. These two ladies plus the rest of the staff were absolutely amazing to have help us make our stay the best possible. our favorite restaurant was the hibachi restaurant. The buffet was pretty good too. Pool was great. be careful of when you go! it was Sargass season (seaweed) and the smell was not good. Not the hotel's fault. Amenities were as promised. Due to the Sargass, don't stay in the Villas or you'll be dowsed with their smell and cannot escape it. Go for a high floor in the Royal tower or Premier tower and the smell won't be an issue. we're definitely coming back!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Paula Andrea

Stayed 5 nights in Jul 2025

6/10 Okay

Huan

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location but need major upgrade or at least standard check. We opt for upgrade and willing to pay extra but the service nor the room isn’t that of a vip treatment! There are issue with our Villa cleanliness and another Villa with broken hvac unit throughout the first night
Stayed 2 nights in Jul 2025

8/10 Good

Willian Borges

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed although some stuff weren’t as good as we thought it would be like for example, the food some days were good some days we’re not but they didn’t change the experience that we had. I totally recommend it’s safe. It’s beautiful. It’s awesome and has everything included, which is really good
Stayed 7 nights in Jul 2025

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