We had such a great time in Grand Park Royal hotel. Their stuff is very friendly and especially Jessica and Juanjo butlers. They made our trio very special! We will definitely be back
Has alot of what feels like private spots. Good crowd that geos there. But mostly the staff at the hotel was awesome and the food was great.
Great stay,staff are top notch, bartenders,waiters,cooks!!!
The quality of the ingredients in the food was pretty terrible. The restaurants must be booked beforehand, which is best to do upon arrival, or they'll book up. The Asian and Italian restaurants were cute, but the food quality was almost inedible and tasted nothing like they were meant to. We recommend the Mexican restaurant only and room service breakfast. I heard the paid Steakhouse quality was also subpar. The customer service all around was terrible, and it just left a sour taste in our mouths. Unless you're a member, I'd pay more for diamond quality than coming here. There were also many families; we had to complain about all the crying and screaming one night as our neighbor's kid had tantrums at midnight. I'm unsure how they rated this place VIP when the overall quality and customer service were terrible. The only thing amazing was the adult pool, which a DJ hosted on a few nights. The fire show was excellent, and we loved that the beach was primarily private. Unlike surrounding hotels, the beach for this place was very high quality; if you hang out at the beach most of the time you're at this hotel, you'll be in good hands, or if you're primarily doing off-location travel. Hence, you're really only at this place for dinner, a show, and sleep.
The staff doesn’t miss a chance to try to sell you a membership to their hotel and after several times of the same thing it gets old so I just tried to avoid going thru lobby to avoid that confrontation. Also the fact that you must wear pants to eat dinner at their restaurant other than the buffet was inconvenient to me because I’m going to the beach so I packed summer/beach clothes. Not to say the least you also must wear a shirt with sleeves at all times in any of their restaurants no matter what time of day. The quality of the food was pretty poor and so was the service. There was only one or two times where we got a good server that was attentive.Everyday had trouble getting into my room and they told me it was bad cards so I had to go to the lobby at least once a day for replacement which was annoying. They consider themselves a luxury hotel but quite frankly I’ve stayed at 4 other hotels in the Cancun hotel zone and they are much better than Grand Park Royal so unfortunately this was my first and my last time that I will be staying at this hotel.
What my wife and i liked was the staff was very polite and tentative. Of course we did the promotional toyr and was please to take part of tour. We will definitely be back to this location and others they have to offer
Excellent
Great atmosphere and beach views
I would have rated this property a step higher if it weren’t for the dinner experience on our last day. There was clearly a termite issue in the Hibachi restaurant. Termites were falling on the grill, so much so that our chef had to stop the show element and cook on the other grill away from us. There was a termite in my fried rice and dozens hovering right above my head around the lights and crawling on my placemat. I did not eat my food and checked my drink each time before sipping. On top of that, my friend who is vegan was given no vegan options even though there are some on the menu for the SAME restaurant in the non-hibachi area. It would have been so easy to accommodate her, but no effort was made. In general, the food was pretty hit and miss although the Mexican restaurant was pretty consistently good. The salmon tacos and fish and chips there were excellent. And the tiramisu at the Italian restaurant was made table side and very good. The property was very clean, the rooms are nice (although not what I’d call luxury) and for the most part the staff were lovely. It’s only about a 25 min drive from the airport and while we did not leave the resort during our stay, the surrounding area looked really cute and walkable as we drove through and I heard good things about the local nightlife from another guest. I also loved that there are huge iguanas walking around the property. The beach has soft sand and clear, aqua water.
It’s was nice property but need better staff in front office. Cooks, waiters and bartenders where great.
Nice
The most I like the property was very very clean
Located in Zona Hotelera within a short walk of Chac Mool Beach, Grand Park Royal Cancun - All Inclusive is within a mile (2 km) of other popular sights such as La Isla Shopping Mall. This 346-room property has 2 outdoor pools along with a full-service spa and 5 restaurants.
There are ample dining options with 5 onsite restaurants, including Flor de Sal, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe.
Guests can expect free WiFi and LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and iPod docks are also available. Change of towels is available on request.
Guests of Grand Park Royal Cancun - All Inclusive have access to a full-service spa, 2 outdoor pools, and a gym. Free valet and self parking are available, and there's also an area shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this beach property include a rooftop terrace, free WiFi in public areas, and a spa tub.
We had such a great time in Grand Park Royal hotel. Their stuff is very friendly and especially Jessica and Juanjo butlers. They made our trio very special! We will definitely be back
Has alot of what feels like private spots. Good crowd that geos there. But mostly the staff at the hotel was awesome and the food was great.
Dear CaseyThank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are glad to know that you enjoyed a pleasant stay and we will be delighted to pass on your words to all the teams that, from each department, help our guests feel special on their vacations.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to be able to welcome you again in the not too distant future so that, once again, you feel at home among us.Sincerely
Great stay,staff are top notch, bartenders,waiters,cooks!!!
Dear Peter,Reading a review as kind as yours is a great motivation to continue creating memorable experiences with each of our guests.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service
Dear Jennifer,Thank you very much for sharing your recent experience in this your home.We are pleased to know that you have enjoyed an exceptional vacation as we wish....Because comments as positive as yours encourage us to continue working with motivation in the future.We will be delighted to see you return to Grand Park Royal.SincerelyGuest Service
The quality of the ingredients in the food was pretty terrible. The restaurants must be booked beforehand, which is best to do upon arrival, or they'll book up. The Asian and Italian restaurants were cute, but the food quality was almost inedible and tasted nothing like they were meant to. We recommend the Mexican restaurant only and room service breakfast. I heard the paid Steakhouse quality was also subpar. The customer service all around was terrible, and it just left a sour taste in our mouths. Unless you're a member, I'd pay more for diamond quality than coming here. There were also many families; we had to complain about all the crying and screaming one night as our neighbor's kid had tantrums at midnight. I'm unsure how they rated this place VIP when the overall quality and customer service were terrible. The only thing amazing was the adult pool, which a DJ hosted on a few nights. The fire show was excellent, and we loved that the beach was primarily private. Unlike surrounding hotels, the beach for this place was very high quality; if you hang out at the beach most of the time you're at this hotel, you'll be in good hands, or if you're primarily doing off-location travel. Hence, you're really only at this place for dinner, a show, and sleep.
Dear Rosemarie,Thank you very much for taking the time to share your experience about your stay at Grand Park Royal.Excellence in service is truly one of our strengths and we work with enthusiasm to keep it that way.We are very sorry that this stay was not satisfactory for you, however we appreciate your comments and for sharing the areas of opportunity that you identified during your stay, as this allows us to improve your experience and that of other guests.We have sent your observations to the corresponding department for the review of our high quality standards and we thank you for the opportunity for improvement that your words offer us.Once again, thank you for the opportunity for improvement that your words offer us.SincerelyGuest Service
Dear ShannonThank you for your preference and for your kind review. It was a pleasure to welcome you at Grand Park Royal Cancún. We are truly grateful for your appreciation towards the service provided and for highlighting how much you enjoyed your stay. Your satisfaction as guest is our priority.We are certain that we can make you feel at home every time you come. We will be waiting for your visit. Sincerely,
Dear Jenna,Thank you very much for the magnificent evaluation that you have shared.We are pleased to know that you have enjoyed your vacation, we look forward to seeing you in the not too distant future.
Dear Eddie It has been a pleasure to welcome you to Grand Park Royal on your recent vacation.We are pleased to know that you have enjoyed an exceptional vacation as we wish.This type of review encourages us to strive to provide you with excellent service.We will be delighted to see you return to Grand Park Royal.Sincerely
The staff doesn’t miss a chance to try to sell you a membership to their hotel and after several times of the same thing it gets old so I just tried to avoid going thru lobby to avoid that confrontation. Also the fact that you must wear pants to eat dinner at their restaurant other than the buffet was inconvenient to me because I’m going to the beach so I packed summer/beach clothes. Not to say the least you also must wear a shirt with sleeves at all times in any of their restaurants no matter what time of day. The quality of the food was pretty poor and so was the service. There was only one or two times where we got a good server that was attentive.Everyday had trouble getting into my room and they told me it was bad cards so I had to go to the lobby at least once a day for replacement which was annoying. They consider themselves a luxury hotel but quite frankly I’ve stayed at 4 other hotels in the Cancun hotel zone and they are much better than Grand Park Royal so unfortunately this was my first and my last time that I will be staying at this hotel.
Dear Alejandro Thank you for sharing your comment with us.We have shared your review with the appropriate areas. For us it is extremely important to receive feedback from our guests as this is how we improve and make each visit an unforgettable experience.We are sorry that on this occasion your stay was not as satisfactory as you expected, since at Grand Park Royal we have as a priority objective that our guests are totally satisfied and enjoy their stay to the fullest.We regret that on this occasion you have not fully enjoyed the variety in our gastronomy, as offering an excellent gastronomic offer is one of the fundamental pillars of our company.We hope that you continue to choose Cancun as your vacation destination and that we have the opportunity to welcome you again in the future and change your perception of our resort.Best Regard Customer Service
Dear RacquelThank you very much for your preference and for taking the time to share your comments about your stay.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comment, we are sorry that this experience in our hotel did not fully meet your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.Sincerely
Dear Dorota,Thank you very much for sharing your comment about these wonderful days at Grand Park Royal.It is an honor to have hosted you and to know that you enjoyed the quality of our food and the service provided by our staff, especially Jessica and Juanjo.We will be really glad to welcome you again and exceed your expectations. We will be waiting for you with open arms.